Tata Consultancy Services

About TCS


Experience certainty.

At TCS, it means achieving real business results that allow you to transform, and not just maintain, your operations. Our IT services, business solutions, and outsourcing bring you a level of certainty that no other competitor can match. You'll experience requirements that are met on-time, within budget, and with high quality; greater efficiency and responsiveness to your business; and the ability to shift investment to strategic initiatives rather than tactical functions.


Global Network Delivery Model™

TCS' Global Network Delivery Model™ is the engine that allows us to provide reliable, scalable and cost effective delivery of services and solutions. This time-tested model has enabled us to achieve client satisfaction ratings of 89% for meeting quality expectations and an average budget variation on projects of just 3% -- both figures far better than industry norms.

TCS' Global Network Delivery Model™ enables our clients to:

* Choose a sourcing strategy best suited to their most important business considerations, e.g., cost optimization, cultural alignment, location proximity, language capabilities or risk-mitigation.

* Be assured of the highest quality of service delivery regardless of the mix of services, technologies, and locations.

* Lower the Total Cost of Ownership (TCO) of Information Technology by managing different service streams -- such as Consulting, IT Services, IT Infrastructure Services, etc. -- through a unified delivery framework.

All of TCS' processes and infrastructure have been developed from the ground up -- as opposed to being cobbled together over time. The Global Network Delivery Model™ consists of 3 integrated components:

* Global Workforce
o Highly effective and scalable talent management - recruiting, staffing, training and retention

* Integrated Processes
o CMMI Level 5 quality processes
o World-class security procedures
o Project Management processes and tools (iQMS, etc.)

* Multi-Tiered Infrastructure
o Multi-continent and interconnected global development center network (local, regional, global model) to allow for better risk management and follow-the-sun coverage
o State of the art and redundant telecommunications network
o Global collaboration tools
 
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Solution Accelerators

TCS uses its industry experience and technology expertise to effectively re-use assets from prior engagements to develop products, tools, and methodologies that help bring solutions to market quicker and with higher quality. These tools, along with our Global Network Delivery Model™, have helped us drive customer satisfaction ratings of 87% –- much higher than the industry norm -- for on-time project delivery.

Over the years, TCS has evolved processes and systems that capture critical client needs, survey the set of existing third party tools and technologies, and then develop solution accelerators that help clients achieve quicker outcomes.

* TCS has over 50 Centers of Excellence that track domain and technology trends, and address the most critical client needs through specific frameworks or methodologies that accelerate the implementation process for 3rd party products.

* TCS is a preferred alliance partner of most leading IT product and platform companies, including Oracle, SAP, Microsoft, IBM and HP, among others. With intimate knowledge of their technologies and products, we build complementary solution accelerators that help clients in specific industries such as Textile Manufacturing, or with specific needs (e.g., an ERP platform upgrade) leverage the true potential of these technologies.

* All TCS projects are delivered through a unified delivery framework, which includes a knowledge management system with learning from past projects, and that also provides incentive to create knowledge assets from new projects that can benefit clients in the future.

Here are some examples of how TCS' Solution Accelerators help clients realize tangible benefits:

* TCS BaNCS is comprehensive portfolio of solutions for the Financial Services industry that provide enterprises with greater operational control, reliable technology support, continuous process improvements, and enhanced speed-to-market.

* TCS SOLAR Framework is a service oriented framework to strategize and deliver Business Intelligence & Performance Management solutions for clients. (Gartner Inc positioned TCS in the Leaders Quadrant for the "Magic Quadrant for Business Intelligence Services, North America, 2007" report.)

* TCS Code Generator Framework (TCS MasterCraft) provides an integrated environment along a product or application development life-cycle. By significant re-use of code, it speeds up new application development, legacy system integration, and/or making enhancements.



Innovation

With the market roused by frequent changes, enterprises must adapt themselves for market transformations and changing competition. Innovation and differentiation are the two key survival mantras for today.

TCS' 19 Innovation Labs, committed to creating value for clients, are led by some of the most established names in the academic and research communities. TCS Innovation Labs place emphasis on being great places for people to work and innovate. The Labs attract the best talent in the industry and equip them with state-of-the-art infrastructural support. This ensures constant evolution of new standards of technology, business, and domain innovations.

In order to help our customers achieve and maintain competitive advantage, the TCS Innovation Labs foster an innovation network for the successful development and commercialization of new ideas, technologies and best practices. This Co-Innovation network includes:

* R&D, including the TCS Innovation Labs and the oldest and largest software R&D lab in Asia

* Academic Relationships with the world's leading institutions

* Alliance Partnership with leading technology companies across the globe

* Emerging Technology Firms, through our relationships with leading venture capital firms in key markets

* Clients, leveraging our relationships with industry leaders and the experience gleaned from our engagements

As a co-innovation partner dedicated to clients' business success, TCS innovates for and with enterprises. TCS can help you differentiate and stay ahead of competition whether through incremental operational innovations, radical breakthroughs, or a tailored combination of both approaches.
 
Heritage and Values


Established in 1968, Tata Consultancy Services has grown to its current position as the largest IT services firm in Asia based on its record of outstanding service, collaborative partnerships, innovation, and corporate responsibility.

We are proud of our heritage as part of the Tata Group, founded by Jamsetji Tata in 1848 and one of India’s most respected institutions today. Our mission reflects the Tata Group's longstanding commitment to providing excellence:

To help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services, and to actively engage all stakeholders in a productive, collaborative, and mutually beneficial relationship.

Our vision is to be one of the top 10 global companies by the year 2010.

Our values – integrity, leading change, excellence, respect for the individual, and fostering an environment of learning and sharing – will get us there.

TCS' ability to deliver high-quality services and solutions is unmatched. We are the world’s first organization to achieve an enterprise-wide Maturity Level 5 on both CMMI® and P-CMM®, using the most rigorous assessment methodology - SCAMPISM. Additionally, TCS’ Integrated Quality Management System (iQMS™) integrates process, people and technology maturity through various established frameworks and practices including IEEE, ISO 9001:2000, CMMI, SW-CMM, P-CMM and 6-Sigma.

 
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