SWOT ANALYSIS OF HDFC
STRENGTH
• Right strategy for the right products.
• Superior customer service vs. competitors
• Great Brand Image
•Products have required accreditations.
•High degree of customer satisfaction.
•Good place to work
•Lower response time with efficient and effective service
.
•Dedicated workforce aiming at making a long-term career in the field
WEAKNESSES
•Some gaps in range for certain sectors.
•Customer service staff need training.Processes and systems
•Management cover insufficient.
•Sectoral growth is constrained by low unemployment levels and competition for staff
Opportunities
Profit margins will be good.
•Could extend to overseas broadly.
•New specialist applications.
•Could seek better customer deals.
•Fast-track career development opportunitie on an industry-wide basis.
•An applied research centre to create opportunities for developing techniques to provide added-value
Threats
Legislation could impact.
•Great risk involved
•Very high competition
prevailing in the industry.
•Vulnerable to reactive
attack by major competitors
•Lack of infrastructure in
rural areas could constrain
investment.
•High volume/low cost ....market is intensely competitive
STRENGTH
• Right strategy for the right products.
• Superior customer service vs. competitors
• Great Brand Image
•Products have required accreditations.
•High degree of customer satisfaction.
•Good place to work
•Lower response time with efficient and effective service
.
•Dedicated workforce aiming at making a long-term career in the field
WEAKNESSES
•Some gaps in range for certain sectors.
•Customer service staff need training.Processes and systems
•Management cover insufficient.
•Sectoral growth is constrained by low unemployment levels and competition for staff
Opportunities
Profit margins will be good.
•Could extend to overseas broadly.
•New specialist applications.
•Could seek better customer deals.
•Fast-track career development opportunitie on an industry-wide basis.
•An applied research centre to create opportunities for developing techniques to provide added-value
Threats
Legislation could impact.
•Great risk involved
•Very high competition
prevailing in the industry.
•Vulnerable to reactive
attack by major competitors
•Lack of infrastructure in
rural areas could constrain
investment.
•High volume/low cost ....market is intensely competitive