Description
Study Report on The Satisfaction Level Of The Employees
A STUDY ON THE SATISFACTION LEVEL OF THE EMPLOYEES
ON THE VARIOUS WELFARE FACILITIES PROVIDED AT
CIBI INTERNATIONAL, PERUNDURAI
By
PREMA SUBRAMANIYAM
Reg.No 71103631030
of
ON!U EN!INEERIN! COLLE!E, PERUNDURAI.
A PROJECT REPORT
Submitted to the
FACULTY OF MANA!EMENT SCIENCES
In partial fulfillment of the requirements
for the award of the degree
of
MASTER OF BUSINESS ADMINISTRATION
"UNE, #00$
BONAFIDE CERTIFICATE
1
Certified that this project report titled %A STUDY ON THE
SATISFACTION LEVEL OF THE EMPLOYEES ON THE VARIOUS WELFARE
FACILITIES PROVIDED AT CIBI INTERNATIONAL, PERUNDURAI& is the
bonafide or! of M'. PREMA SUBRAMANIYAM ho carried out the research
under my super"ision# Certified further$ that to the best of my !noled%e the or!
reported herein does not form part of any other project report or dissertation on
the basis of hich a de%ree or aard as conferred on an earlier occasion on
this or any other candidate#
Super"isor &irector
'i"a ( "oce held on ))))))))))
*nternal E+aminer E+ternal E+aminer
ABSTRACT
,
The main aim of this project is to study the le"el of satisfaction toards
labour elfare facilities in C*B* *nternational$ Perundurai#
The factories Act$ 1-./ lays stress on impro"ed or!in% condition for
the or!ers 0 employees in reco%ni1ed industries# The study team appointed by
the Central 2o"ernment in 1-3- di"ided the elfare facilities into , %roups4
a# 5elfare ithin the premises of an establishment$
b# 5elfare outside the establishment#
*n this or%ani1ation$ they are pro"idin% the elfare facilities li!e drin!in%
ater$ 6atrine and urinal$ spittoon$ ashin%$ first aid$ canteen$ rest room$ medical$
housin% facilities and also co7operati"e societies#
8or the purpose of the study$ data ha"e been collected throu%h
administered 9uestionnaire# A sample si1e of ,:: respondents ere selected
accordin% to the stratified random samplin% method# Percenta%e analysis and
chi7s9uare test has been used for the purpose of analysis and interpretation#
Su%%estions ere made based on the findin%s# *t is obser"ed that the or!ers
are satisfied ith the elfare facilities pro"ided by the or%ani1ation#
The elfare facilities li!e "entilation$ medical facilities$ canteen facilities
and latrines ; urinal facilities can be impro"ed for the elfare of the or!ers#
RUf;fk;
<
“rpgp ,z;;l;uy;Nerdy;” vd;w tpahghu epWtdj;jpd;
njhopyhsHfSf;F Vw;gLj;jg;gl;Ls;s ed;ikfs; kw;Wk; trjpfspy;
njhopyhspapd; kdj;jpUg;jp ve;j mstpy; cs;s vd;gijg; gw;wp mwpt!j
"j;jpl;lj;jpd; #f;fpa Fwpf;!fhs; $Fk;%
njhopw;rhiy rl;lk; &'()*d; mwp+Wj;jypd;g, !kk;gl;l !tiy
nra;-k; .oy; njhopyhsHfSf;F njhopw;rhiyapy; nfhLf;fg;gl !t/;Lk;% kj;jpa
mu0 &'1'*k; $/;,y; ftdf;F2 mikj;j% mf;F2 njhopyhsHfSf;F
Vw;gLj;jg;gl;Ls;s ed;ik3sf; f4o;f;f/;lthW "u/;L gphp+fshfg; gphpj;s;s%
&5 njhopw;rhiyapy; cs;!s Vw;gLj;jg;gl;Ls;s ed;ikfs;
65 njhopw;rhiyapy; ntsp!a Vw;gLj;jg;gl;Ls;s ed;ikfs;
njhopw;rhiyapy; njhopyhsHfSf;Fj; !jitahd trjpfshd F,j/;/4H7
foptiw trjp7 vr;rpw; glfk;7 ryit trjpfs;7 #j8jtp7 rpw;W/;,r;rhiy7
9a;+miwfs;7 kUj;tk;;7 t4l;L trjpfs;7 :l;Lw+ m;;fh,fs; $fpait
Vw;gLj;jg;gl;Ls;sd%
"j;jpl;lj;jpd; !ehf;fj;jpw;fhf gyepiy jw;nray; njhp+#iw <ykhf+k;
#f;fpa jfty;fs; !rhpf;fg;gl;Ls;sd% khjphp msthd 6== gpujpthjpfs; !jH+
nra;ag;gl;ldH% gFg;gpw;fhf+k;7 tpsf;fj;jpw;fhf+k;7 rjtpfpj gFg;>k;
“ir ?;nfhaH nl?;l;”; gad;gLj;jg;gLfpw% $!yhridfs; kw;Wk; rpghhp0
j4H+fspd; m,g;gilapy; nrhy;yg;gLfpd;wd% njhopw;rhiyapy;
njhopyhsHfSf;fhf Vw;gLj;jg;gl;Ls;s ed;ikfs; kw;Wk; nrsfhpa;;fspy;
njhopyhsHfs; kdj;jpUg;jp mile;jjhf ftdj;jpw;F nfh/;Ltug;gl;Ls;s%
fhw;!whl;l trjp7 kUj;t trjp7 rpw;W/;,r;rhiy7 foptiw trjp7
njhopyhsHfs; ed;ikf;fhf !kk;gLj;jg;gl;Ls;s%
.
ACNOWLED!EMENT
* e+press my sincere than!s to the Correspondent Thiru$
P.S()*+,(-oo.)*,, B.E., M.B.A., M.S., =on%u En%ineerin% Colle%e$ Perundurai
for %i"in% me this opportunity to do the project in the concern#
* e+press my sincere than!s to the P.+/0+1(2 D.. A.M. N()(.(3(/,
B.E., M.S0., 4E/gg5., P*.D., =on%u En%ineerin% Colle%e$ Perudnurai and
P.o6. P. S7.e'* 7-(., M.S0., M.B.A., &irector and >ead of the &epartment$
?ana%ement Studies$ =on%u En%ineerin% Colle%e$ Perundurai for %i"in% this
opportunity to ac9uire the real corporate e+periences from this project#
* e+tend my hearty than!s to M.. N. S+8(97-(., ?ana%in% &irector of
C*B* international %rantin% me permission to do the project or! in their
esteemed concern# * e+press my profound than!s to M.. B. S('+
.(/,
Personnel Officer$ C*B* *nternational pro"idin% me the information and %uidance
in the concern in doin% the project or! and ithout hom the project ould
ha"e been impossible#
* am hi%hly indebted to my project %uide M.'. P. V+:*,(1.+,(, B.S0.,
M.B.A., ho inspired me and %uided me in e"ery step of the project or!#
* e+press my sincere than!s to all the respondents ho %a"e their
honest response to my schedule# * e+press my profound %ratitude to my F(-+2,
Me-;e.' < F.+e/:' for their help and encoura%ement# * also ta!e this
opportunity to than! all those creati"e minds and helpful hearts for their
assistance in ma!in% this project or!#
3
LIST OF CONTENTS
CHAPTER
NO.
PARTICULARS
PA!E
NO.
LIST OF TABLES "ii
LIST OF CHARTS "iii
1 INTRODUCTION
1#1 *ndustry profile 1
1#, Company profile ,
1#< Conceptual bac!%round @
1#. Aeeds for study 1.
1#3 Re"ie of literature 13
# OB"ECTIVES OF THE STUDY 1@
3 RESEARCH METHODOLO!Y
<#1 Research &esi%n 1B
<#, Sample &esi%n 1B
<#< &ata collection 1-
<#. Tools used for analysis ,:
<#3 6imitations of study ,:
= ANALYSIS AND INTERPRETATION
.#1 Analysis of data ,1
.#, >ypothesis testin% <.
$ FINDIN!S ./
6 SU!!ESTIONS AND CONCLUSION 3:
APPENDI>
REFERENCES
@
LIST OF TABLES
TABLE
NO.
PARTICULARS
PA!E
NO.
.#1#1 A%e le"el of the respondents ,1
.#1#, 2ender of the respondents ,<
.#1#< Educational 9ualification of the respondents ,3
.#1#. E+perience of the respondents ,B
.#1#3 ?arital status of the respondents ,-
.#1#@ ?onthly income of the respondents <1
.#1#B Aumber of dependents of the respondents <<
.#,#1 A%e and le"el of satisfaction of elfare measures <.
.#,#, 2ender and le"el of satisfaction of elfare measures <@
.#,#<
Educational 9ualification and le"el of satisfaction of
elfare measures
</
.#,#.
E+perience and le"el of satisfaction
of elfare measures
.:
.#,#3
?arital status and le"el of satisfaction of elfare
measures
.,
.#,#@
?onthly salary and le"el of satisfaction of elfare
measures
..
.#,#B
Aumber of dependants and le"el of satisfaction of
elfare measures
.@
B
LIST OF CHARTS
CHART
NO.
PARTICULARS
PA!E
NO.
.#1#1 A%e le"el of the respondents ,,
.#1#, 2ender of the respondents ,.
.#1#< Educational 9ualification of the respondents ,@
.#1#. E+perience of the respondents ,/
.#1#3 ?arital status of the respondents <:
.#1#@ ?onthly income of the respondents <,
.#1#B Aumber of dependents of the respondents <.
CHAPTER 1
INTRODUCTION
1.1 INDUSTRY PROFILE
The *ndian te+tile industry has its roots %oin% bac! se"eral thousand
years# After the industrial re"olution in Europe$ this sector in *ndia also sa its
/
%roth of an industrial comple+# Today the industry contributes around 1.
percent to industrial production in the country# *t is estimated to directly employ
appro+imately <3 million people$ it accounts to ,B percent of the countryCs
e+ports$ and in sum$ an important economic en%ine for the nation#
The si1e of our *ndian te+tile industry is estimated at Rs#1$ ,.$:::
Crores constitutin% se"en percent of the 2&P# The industry has fair %lobal
e+posure# Te+tile e+ports constitute about <3 percent of the total forei%n
e+chan%e earnin%s of the country#
&urin% the last 1: years$ the industryCs actions$ %o"ernment policies as
ell as mar!et e"ents ha"e be%un to con"er%e$ pro"idin% se"eral %roth
opportunities for the sector domestically as ell as in the %lobal mar!et# The
deficiencies of the industry can be broadly classified into three headsD the first
bein% the %aps in the industry due to fra%mented structure and dominance of
small industry$ the second are the re%ulatory disad"anta%es li!e the historical
reser"ation of manufacturin% for "ery small companies and the third bein% the
disad"anta%es *ndia faces as a country#
*n this pre"ailin% situation$ buildin% state7of7the7art technolo%y$
liberali1in% the %o"ernment controls and re%ulations$ adoption of latest
mana%ement tools and techni9ues$ %ood technical education for de"elopin% the
ri%ht !in% of resources are re9uired to attain and sustain a pre7eminent %lobal
standin%#
1.# COMPANY PROFILE
-
Cibi *nternational as established in 1-// in the heart of the !nitear
city of South *ndia7Perundurai$ as a 8ashion house for the manufacture of e+port
of Te+tile %arments$ today it is a fully inte%rated unit ith machines to match
%lobal standards#
The company is located in perundurai at about ,: !ms from Erode
railay station and about /: !ms from the Coimbatore airport# The factory area
co"ers about 1:$:::s9#ft and it has a processin% capacity of 1:$::: ps0day #The
present project cost is Rs#B3 Crs and turno"er is nearly about Rs#1,:Crs#
To produce 9uality %oods on time$ a %ood production facility$ capable
of ta!in% up any challen%e is needed# *n this re%ard$ Cibi *nternational possesses
the best infrastructure that has the ability and potential to %i"e 9uality products#
All the machines are the latest a"ailable in the mar!et$ and hene"er
re9uired$ the company has ne"er shied aay from purchasin% the most modern
e9uipments# All their di"isions are e9uipped ith the latest e9uipments to
maintain the 9uality and timeliness of the output#
The manufacturin% process has been "ertically inte%rated to facilitate
all the processes in"ol"ed in %arment manufacture under one roof# This enables
the company to reduce the time spent in completin% the order#
The company started ith the sole e+port of !nitted %arments to ESA
and later e+tended its reach to Europe$ Australia$ Ae Fealand and Canada#
1:
The company primarily e+ports =nitearCs and o"en ears#
=nitearCs include T7shirts$ PoloCs$ Pyjamas etc#$ hile o"en ears comprise of
Bermudas$ Shirts$ 5or! ears etc#
The plant has the capability to meet any le"el of demand from their
buyers and thus creatin% a hi%h de%ree of credibility to the company$ in
international mar!ets#
5ith the in7house production capacity of o"er 1:::: pieces per day$
the company has been consistently able to be on top of the %arments e+port
mar!et# Besides this$ the companyCs %arment production is supplemented by
"arious companies hich can turn out around 13::: pieces per day# *t may be
orthhile to note here that all these products are subjected to thorou%h
chec!in% by the companyCs Guality Assurance &epartment Personnel#
CHART 1.1.1 OR!ANISATION STRUCTURE
11
MANAGING
DIRECTOR
G.M
(FINANCE)
G.M.
(QUALITY CONTROL)
MANAGER
(ADMIN)
MANAGER
(ACCOUNTS)
MANAGER
(PRODUC)
MANAGER
(Q.C)
PERSONNEL
OFFICER
ACCOUNTS
OFFICER
SUPERVISOR Q.C
INSPECTOR
PERSONAL
ASSISTANTS
CLERK LINE
SUPERVISOR
LINE
INSPECTOR
G.M.
(PRODUCTION)
CHART 1.1.# PRODUCTION CHART
?erchandisin%
Pattern ?a!in%
Cuttin%
Tailorin%
1,
Chec!in%
*ronin%
Trimmin%
Pac!in%
1<
1.3 CONCEPTUAL BAC!ROUND
The facilities pro"ided for the or!men in their or%ani1ation definitely
ha"e a physical and psycholo%ical effect on them# Based on this$ the problems
are found to be in different dimensions# &ue to inade9uate elfare facilities there
leads to an increase in health and personal problems#
1.3.1 WORIN! CONDITIONS
5or!in% conditions under hich the employees are e+posed play a
"ital role in the relationship beteen the employee and the mana%ement# The
factors li!e shift timin%s$ or!load and the en"ironment under hich the or!ers
are put in !indles the spirit of the employees# The main aim of factories act is to
protect human bein%s subjected to unduly lon% hours of bodily strain or mental
or!$ in order to see that$ employers carry out the pro"isions of the act for the
ell bein% of the or!ers# 2o"ernment has appointed inspectors ho ma!e
periodical "isits to *ndustries for chec! 7 up#
The ris!s faced by the employees causes injuries in the or!in% place
e"eryday hich may e"en cause inability to or! for the rest of his0her life# This
may be due to the lac! of %ood safety measure$ dust and fumes control$ noise
control or sufficient space for mo"ement in the or!in% place or lac! of
cleanliness or insufficient air circulation or inade9uate li%htin% facilities#
The or!in% conditions include cleanliness$ li%htin% facilities or
proper illumination$ "entilation or proper air circulation$ or! space$ safety
measure$ noise control$ dust and fumes control#
1.
The safe or!in% conditions include$
a# 2ood house !eepin%
b# 2ood air circulation
c# Ade9uate li%htin%
d# 2ood or! schedule
e# Pro"idin% safety de"ices
f# Properly %uarded e9uipments
%# Safe stora%e
De6+/+)+o/ o6 ?o.9+/g 0o/:+)+o/'
The modern concept of *ndustrial healthy or!in% condition is referred
to as the health$ hich is the outcome of the interaction beteen the indi"idual
and his en"ironment# The modern concepts anticipate and reco%ni1es potentially
harmful situation and applies en%ineerin% control measure before series of injury
results#
Accordin% to the joint *6O05>O committee H1-/BI$ >ealthy *ndustrial
or!in% conditions are
iI The pre"ention and maintenance of physical$ mental and social
ell bein% of or!ers in all occupations#
iiI Pre"ention of ill7health amon% or!ers caused by or!in%
conditions#
iiiI Protection of or!ers in their employment from ris!s resultin% from
factors to health and
i"I Placin% and maintenance of the or!ers in an occupational
en"ironment adapted to his physical and psycholo%ical e9uipment#
13
1.3.1.1 C2e(/2+/e''
Accordin% to sec 11 of the factories act 1-./$ e"ery room must be
!ept clean from efflu"ia arisin% from any drain$ pri"y$ or other nuisance# The floor
must be !ept clean and there should not be any accumulation of dirt anyhere in
the or!in% place$ hich affects the health condition of the or!ers as ell as the
9uality of the product# The act states that$ the floor must be cleaned at least
once in a ee! by ashin% and usin% disinfectors$ effecti"e draina%e$ re%ular
repaintin% or re"arnishin% the inside all and partitions$ hite ashin% or colour
ashin% of the company# This may be done at least once e"ery 1. months#
Therefore$ poor house!eepin% ill lead to an ad"erse effect on health of the
or!ers and producti"ity#
1.3.1.# L+g*)+/g
Accordin% to sec 1B of the factories act 1-./$in e"ery part of a factory
here or!ers are or!in% or passin%$ there shall be pro"ided sufficient and
suitable li%htin%$ natural or artificial$ or both# All the %lass indos and li%hts
must be !ept clean on both inner and outer surfaces# Effecti"e measures must be
ta!en for pre"ention of %lass and formation of shados$ hich may cause any
strain$ and ris! of accidents# Therefore it is most important for an or%ani1ation to
pro"ide %ood 9uality of li%htin% facilities in order to reduce accidents and ma!e
the or!ers to perform their duties efficiently ithout any distraction#
1@
1.3.1.3 Ve/)+2()+o/
*n the te+tile industries$ "entilation plays a "ital role# *t is common that
the te+tile industries are polluted due to cotton flyin% all o"er# The or!ers suffer
from restless and suffocation and "arious disease of the type due to the polluted
air# So$ the need for ade9uate "entilation has become important# Accordin% to
the factory rule 1-3:$J*n e"ery factory$ the amount of "entilatin% openin%s in a
or! room belo the ca"es shall$ e+cept here mechanical means of "entilation
as re9uired by sub ruleH,I are pro"ided$ be often a%%re%ate area not less than
13K of the floor area and so located as to afford the continued supply of fresh
airJ#
1.3.1.= Wo.9 S1(0e
O"er crodin% in factories$ here poer and machine are made use
of is li!ely to cause accident to or!ers# 8or efficient production also$
o"ercrodin% is not healthy# 5hile the or!er is in the process of doin% his or!$
there should not be any disturbance due to the transportation of materials due to
his co7or!ers# So$ minimum re9uired space must be allotted for each or!er to
or! peacefully# Accordin% to sec1@ Lthere should be <3:cubic feet of the space
for each or!er employed in factories hich here started before 1-./ and at
least 3:: cubic feet of space for e"ery or!er employed in factories hich ere
started after 1-./J#
1B
1.3.1.$ S(6e), Me('7.e
8or the purpose of the pre"ention of accidents and for the safety of
the or!ers$ effecti"e measures should be ta!en to safe%uard the or!ers# The
machineries should be fenced and hile the machine is in motion$ there must not
be any distraction# 8ire fi%htin% e9uipments should be pro"ided sufficiently in all
the areas of production# *n te+tile industries machines must be pro"ided ith iron
ire fencin% and indi"idual mechanical and electrical means of startin% and
stoppin% of such machines#
1.3.1.6 No+'e Co/).o2
*n the case of machines$ hich %enerate enormous noise$ it is tedious
for the or!er to or! continuously for a lon% period# *t ill dama%e the ear
drums of the or!er# So$ the noise should not di"ert the concentration of the
or!er#
1.3.# LABOUR WELFARE
L6abour elfareJ is an important facet of industrial relations$ %i"in%
satisfaction to the or!er for hich there is no other ay of compensation#
?odern elfare may be said to ha"e been the outcome of the mo"ement for
better ; more efficient mana%ement in industry includin% human an%le#
1/
The acceptance of the concept 6abour elfare all o"er is mainly due to
HiI The need to pro"ide better life for the or!ers ; to maintain %oodill
amon% the employees ; to increase the producti"ity
HiiI 2roin% public ; %o"ernment concern$ especially in the economically less
de"eloped countries$ o"er the amelioration of the or!in% ; li"in%
conditions of industrial or!ers as an aspect of national policy#
HiiiI Steps to promote labour elfare has become a direct reco%nition of the
situations li!e e+pansion in the ad"anced countries of the orld and
concomitant process of mass production and mass sellin% renderin% the
or!in% class as a source of poer#
6abour elfare ser"ices may be classified as
a# *ntramural and b# E+tramural
*ntramural ser"ices are those$ hich are pro"ided ithin the factory
li!e safety$ health and counselin% ser"ices#
E+tramural ser"ices are those$ hich are pro"ided ithin the factory
li!e education$ housin%$ transport$ recreation etc#
De6+/+)+o/ L(;o7. We26(.e
6abour elfare is defined as LEfforts to ma!e life orth li"in% for
or!menJ# The "oluntary effort on the part of the employer to impro"e the
conditions of employment in the factories forms the scope of labour elfare
efforts# The efforts to initiate the elfare facilities ha"e their ori%in either in some
statue formed by the state or in some local customer in a collecti"e a%reement
or in the employerCs on initiati"e#
1-
1.3.#.1 We26(.e F(0+2+),
The elfare facilities are
1# &rin!in% ater facilities
,# 6atrines and urinals
<# 5ashin% facility
.# 8irst aid facility
1.3.#.# D.+/9+/g W()e. F(0+2+),
Accordin% to 8actories Act 1-./$ e"ery or%ani1ation must pro"ide
ade9uate drin!in% ater facility in"ariably to all the employers# *t must be placed
ith in the department#
1.3.#.3 L().+/e' (/: U.+/(2'
Section 1- deals ith 6atrines and Erinals L*n e"ery factory$ sufficient
latrine and urinal accommodation of prescribed types shall be pro"ided
con"eniently situated and accessible to male and female or!ers at all times
hile they are in the factoryJ#
1.3.#.= W('*+/g F(0+2+),
Accordin% to Section ., e"ery factory should pro"ide ade9uate and
suitable ashin% facilities for male and female or!ers#
,:
1.3.#.$ F+.') A+: F(0+2+),
Ade9uate first aid facility must be pro"ided for the or!ers in an
or%ani1ation# *njuries are caused e"ery day and there fore prescribed medicines
and e9uipments must compulsorily be !ept in the first aid bo+# 5hene"er the
employer is insured he must be pro"ided first aid treatment and for that purpose$
first aid bo+ must be pro"ided for e"ery one hundred and fifty or!ers#
1.3.3 REST ROOM FACILITIES
Accordin% to section .B$ e"ery factory that has more than 13:
employees$ ho are ordinarily employed$ there should be a rest room ith the
drin!in% ater facility# Therefore it is important to maintain the rest room clean
and tidy and there should be %ood "entilation#
1.3.= CANTEEN FACILITIES
Accordin% to section .@$ for the factory$ hich has more than to
hundred and fifty or!ers ho are ordinarily employed$ there should be a
canteen for the or!ers# >ence$ it is necessary to pro"ide hy%ienic food ith
%ood 9uality at a considerable price#
1.3.$ MEDICAL FACILITIES
There must be a hospital ithin one7!ilometer distance from the
factory hich the or%ani1ation should !eep in touch for the treatment of the
,1
employee# *f there is no hospital$ then or%ani1ation should pro"ide separate
medical room#
1.= NEED FOR THE STUDY
There is a %reat need for %ood or!in% condition in an industry# The
impro"ed or!in% condition leads to impro"ed producti"ity# Some of the basic
reasons for the need for %ood or!in% conditions are D to increase the loyalty of
the employees toards the or%ani1ation$ to reduce injuries due to bad or!in%
conditions of machineries$ to increase producti"ity$ to reduce resistance due to
chan%e$ enhancin% employees interest toards or!$ to reduce absenteeism
and tardiness$ to stren%then the morale and employee commitment#
The or!in% conditions include cleanliness$ li%htin% facilities or proper
illumination$ "entilation or proper air circulation$ or! space$ safety measure$
noise control$ dust and fumes control#
*t is necessary to impro"e the conditions of the or!ers$ hich ill
ultimately lead to hi%h production$ and the pro%ress of the country#
*t is necessary to sa"e the or!ers from e"ils$ to increase efficiency of
the or!ers and to ma!e the country more prosperous# 8or buildin% up a stable
and efficient labour force$ it is essential labour force$ it is essential to brin% about
a mar!ed impro"ement in the conditions of the or!erCs life and or!# 8or
achie"in% ma+imum result$ elfare acti"ities ha"e to be under ta!en in the ri%ht
spirit mainly ith a "ie to ma!e the li"es of the or!ers happier and healthier#
,,
An employee feels secure hen he is placed in or%ani1ation$ hich
cares for the elfare of the labourers$ and this cares a paternalistic feelin% of
them#
1.$ REVIEW OF LITERATURE
?an7?ade te+tiles research or%anisationH?AATRAI %i"es top priority
for de"elopin% elfare facilities and caters to the multifarious needs of the
industries# *tCs primarily aimed at planned and healthy %roth of the employees of
the decentrali1ed te+tile industries# ?AATRA has underta!en research on such
areas as pollution control$ mechanical and et processin%# Some of the on7%oin%
projects are effluent treatment and cleanliness of drin!in% ater# *tCs researches
ha"e pro"ed that %ood elfare facilities are a must in e"ery or%anisation#
Peter Ro%ers Chairman$ The strate%ic forum for construction has ta!en
up research in industries and ha"e concluded that unsafe$ disor%ani1ed and dirty
or%ani1ations lead to poor standards and settlin% for a compromise in the needs
mean ris!in% of li"es# Spendin% more on prelims to pro"ide %ood access$ security
and elfare facilities creates a safe or!in% en"ironment$ often ith reduced
accidents and incident rates and a moti"ated or!force#
The Aational Research and &e"elopment Centre for 5elfare and
>ealth$ Sta!es is a society for all(netor! situated in Enited Aations# *tCs findin%s
ha"e pro"ed that the facilitation and the inte%ration of the elfare needs of the
people of the or%anisation$ encoura%e the morale of the or!force of the nation#
,<
CHAPTER #
OB"ECTIVES OF THE STUDY
1# To study the elfare facilities e+istin% in the or%ani1ation#
,# To study the or!erCs satisfactory le"el of labour elfare facilities at Cibi
*nternational#
<# To ma!e constructi"e su%%estions to impro"e the elfare#
,.
CHAPTER 3
RESEARCH METHODOLO!Y
3.1 RESEARCH DESI!N
The study adopts descripti"e research method# The major purpose of
descripti"e research is description of the state of affairs as it e+ists at present#
The methods of research utili1ed in descripti"e research are sur"ey methods#
The facts and information collected are analysed to ma!e a critical e"aluation of
the material#
3.# SAMPLIN! DESI!N
+. A.e( o6 S)7:,
Cibi *nternational is a te+tile mill$ hich has been selected to study the
le"el of satisfaction of labour elfare facilities#
++. S(-12+/g 7/+)
>ere the loer le"els of employees are sur"eyed and each indi"idual
employee is the samplin% unit#
,3
+++. S(-12+/g 1.o0e:7.e
Out of the total population of 3B: employees a sample of ,::
respondents are selected for the study# The samplin% done randomly accordin%
to stratified 9uota random samplin%#
S).()( Po172()+o/ S(-12e
Cuttin% ; Pattern ma!in% <: 11
Stitchin% ,1: B.
Chec!in% 1<3 .B
*ronin% M Pac!in% 1B3 @1
Administration ,: B
To)(2 $70 #00
R()+/g S0(2e
The most commonly used method for study on effecti"eness is ratin%
scale# Ender it$ a printed form$ one for each person to be rated# The traits are
analysed and e"aluated on a continuous scale# A ready comparison of scores
amon% the employees is possible# 5hen ratin%s are objecti"ely %i"en$ they can
pro"ide useful feedbac!#
3.3 DATA COLLECTION
,@
i# Source of &ata
The sources ere both primary and secondary sources# Primary data
ha"e been collected by means of inter"ie and schedule# The administered
9uestionnaire consists of particulars li!e personal profile$ or!in% conditions$
elfare facilities$ canteen facilities$ restroom facilities and medical facilities#
The secondary sources of information re%ardin% details of elfare
facilities and social security has been %athered from "arious boo!s# &etails ere
also collected from company boo!s#
ii# &ata Collection ?ethod
8ieldor! is actual data collection operation# &ata is collected throu%h
inter"ie$ schedule and 9uestionnaire method# The respondents ere as!ed to
re"eal their opinion re%ardin% the satisfaction le"el of "arious elfare facilities
pro"ided by the company# The "arious departments are %rouped as per their
acti"ities#
3.= TOOLS USED FOR ANALYSIS
,B
Simple percenta%e calculation and chi7s9uare analysis are the
statistical tools used for the analysis#
3.$ LIMITATIONS OF THE STUDY
? The sample of respondents belon%s to a sin%le or%anisation i#e#
C*B* *nternational# Therefore$ the result of the study cannot be
%enerali1ed to other or%anisations#
? The attitude of the or!ers chan%e from time to time# >ence$ the
result of the project may not be applicable in lon% run#
? &ue to a limited duration$ a detailed and a comprehensi"e study
could not be made#
,/
CHAPTER =
ANALYSIS AND INTERPRETATIONS
=.1 ANALYSIS OF DATA
TABLE =.1.1
A!E LEVEL OF THE RESPONDENTS
S.No. Age Le8e2 No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Belo ,: -B ./#3
, ,:7,3 3< ,@#3
< Abo"e ,3 3: ,3#:
To)(2 #00 100.0
INFERENCE
8rom the abo"e table it is inferred that ./#3K of the respondents
belon% to the a%e le"el belo ,: years$ ,@#3K of the respondents belon% to the
a%e le"el of ,:7,3 years and ,3#:K of the respondents belon%s to the a%e le"el
of abo"e ,3 years#
,-
<:
TABLE =.1.#
!ENDER OF THE RESPONDENTS
S.No. Se@ No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 ?ale 1.3 B,#3
, 8emale 33 ,B#3
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that B,#3K of the respondents belon%
to male cate%ory and ,B#3K of the respondents belon% to female cate%ory#
<1
<,
TABLE =.1.3
EDUCATIONAL AUALIFICATION OF THE RESPONDENTS
S.No. E:70()+o/(2
A7(2+6+0()+o/
No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Epto 3
th
Std# -@ ./#:
, @
th
71,
th
std# <- 1-#3
< Colle%e le"el @3 <,#3
To)(2 #00 100.0
INFERENCE
8rom the abo"e table it is found that ./#:K of the respondents
are 9ualified upto 3
th
std# le"el$ <,#3K of the respondents are 9ualified upto
colle%e le"el and 1-#3K of the respondents are 9ualified upto @
th
71,
th
std# le"el#
<<
TABLE =.1.=
<.
E>PERIENCE OF THE RESPONDENTS
S.No. E@1e.+e/0e No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Belo 1 years 3@ ,/#:
, 1 ( < years 3, ,@#:
< Abo"e < years -, .@#:
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that out of ,:: respondents$ .@#:K of
the respondents ha"e an e+perience of abo"e < years$ ,/#:K of the respondents
ha"e an e+perience belo 1 year and ,@#:K of the respondents ha"e an
e+perience ithin 17< years#
<3
<@
TABLE =.1.$
MARITAL STATUS OF THE RESPONDENTS
S.No. M(.+)(2 S)()7' No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 ?arried 1
3<#:
, Sin%le -. .B#:
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that out of ,:: respondents$ 3<#:K of
the respondents are married and .B#:K of the respondents are sin%le#
<B
</
TABLE =.1.6
MONTHLY INCOME OF THE RESPONDENTS
S.No. Mo/)*2, I/0o-e No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Epto Rs# 1::: @@ <<#:
, Rs#1:::7Rs#13:: .- ,.#3
< Abo"e Rs# 13:: /3 .,#3
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that out of ,:: respondents$ .,#3K of
the respondents are %ettin% a monthly income in the ran%e of abo"e Rs#13::$
<<#3K of the respondents are %ettin% a monthly income in the ran%e of belo
Rs#1::: and ,.#3K of the respondents are %ettin% a monthly income in the
ran%e of Rs#1::: ( Rs# 13::#
<-
.:
TABLE =.1.7
NUMBER OF DEPENDENTS OF THE RESPONDENTS
S.No. No. o6 De1e/:e/)' No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Epto < members .@ ,<#:
, . members <. 1B#:
< Abo"e . members 1,: @:#:
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that out of ,:: respondents$ @:#:K of
the respondents are ha"in% their family si1e of abo"e . members$ ,<#:K of the
respondents are ha"in% their family si1e of upto < members and 1B#:K of the
respondents are ha"in% their family si1e of . members#
.1
=.# HYPOTHESIS TESTIN!
A!E AND LEVEL OF SATISFACTION OF WELFARE MEASURES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen a%e and le"el of satisfaction of
elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen a%e and le"el of
satisfaction of elfare facilities#
TABLE =.#.1
A!E AND LEVEL OF SATISFACTION OF WELFARE FACILITIES
Age g.o71
4+/ ,e(.'5
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Belo ,: 13 ,, @: -B
,:7,3 11 <1 11 3<
Abo"e ,3 11 13 ,. 3:
To)(2 <B @/ -3 ,::
.,
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N ,@#<-<
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen a%e
and le"el of satisfaction of elfare facilities#
.<
!ENDER AND LEVEL OF SATISFACTION OF WELFARE FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen %ender and le"el of
satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
<
There is close si%nificant relation beteen %ender and le"el of
satisfaction of elfare facilities#
TABLE =.#.#
!ENDER AND LEVEL OF SATISFACTION OF WELFARE FACILITIES
!e/:e.
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e' To)(2
Lo? Me:+7- H+g*
?ale ,3 3B @< 1=$
8emale 1, 11 <, $$
To)(2 37 6D E$ #00
..
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N @#@.B
&e%ree of freedom N ,
Table "alue N 3#--1
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at , de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
%ender and le"el of satisfaction of elfare facilities#
.3
EDUCATIONAL AUALIFICATION AND LEVEL OF SATISFACTION OF
WELFARE FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen educational 9ualification and
le"el of satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen educational 9ualification
and le"el of satisfaction of elfare facilities#
TABLE =.#.3
EDUCATIONAL AUALIFICATION AND LEVEL OF SATISFACTION
OF WELFARE FACILITIES
E:70()+o/(2
F7(2+6+0()+o/
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Epto 3
th
Std# 1: .: .@ -@
@
th
71,
th
std# 1< 1, 1. <-
Colle%e le"el 1. 1@ <3 @3
To)(2 <B @/ -3 ,::
.@
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N 1<#.B@
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
educational 9ualification and le"el of satisfaction of elfare facilities#
.B
E>PERIENCE AND LEVEL OF SATISFACTION OF WELFARE
FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen e+perience and le"el of
satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen e+perience and le"el of
satisfaction of elfare facilities#
TABLE =.#.=
E>PERIENCE AND LEVEL OF SATISFACTION
OF WELFARE FACILITIES
E@1e.+e/0e
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Belo 1 years 1B 13 ,. 3@
1 ( < years 1: ,: ,, 3,
Abo"e < years 1: << .- -,
To)(2 <B @/ -3 ,::
./
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N -#@13
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
e+perience and le"el of satisfaction of elfare facilities#
.-
MARITAL STATUS AND LEVEL OF SATISFACTION OF WELFARE
FACILITIES
N722 *,1o)*e'+' B
There is no si%nificant relation beteen marital status and le"el of
satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen marital status and le"el of
satisfaction of elfare facilities#
TABLE =.#.$
MARITAL STATUS AND LEVEL OF SATISFACTION
OF WELFARE FACILTIES
M(.+)(2 S)()7'
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
?arried ,3 .@ <3 1
Sin%le 1, ,, @: -.
To)(2 <B @/ -3 ,::
3:
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N 1/#-@3
&e%ree of freedom N ,
Table "alue N 3#--1
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at , de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
marital status and le"el of satisfaction of elfare facilities#
31
MONTHLY INCOME AND LEVEL OF SATISFACTION OF WELFARE
FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen monthly income and le"el of
satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen monthly income and le"el
of satisfaction of elfare facilities#
TABLE =.#.6
MONTHLY INCOME AND LEVEL OF SATISFACTION
OF WELFARE FACILITIES
Mo/)*2, I/0o-e
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Epto Rs# 1::: 1< 1- <. @@
Rs#1:::7Rs#13:: 1< 1: ,@ .-
Abo"e Rs# 13:: 11 <- <3 /3
To)(2 <B @/ -3 ,::
3,
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N 11#13B
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
monthly income and le"el of satisfaction of elfare facilities#
3<
NUMBER OF DEPENDANTS AND LEVEL OF SATISFACTION OF
WELFARE FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen number of dependants and
le"el of satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen number of dependants and
le"el of satisfaction of elfare facilities#
TABLE =.#.7
NUMBER OF DEPENDANTS AND LEVEL OF SATISFACTION
OF WELFARE FACILTIES
N7-;e. o6
De1e//)'
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Epto < members 1, 1@ 1/ .@
. members 1: 1< 11 <.
Abo"e . members 13 <- @@ 1,:
To)(2 <B @/ -3 ,::
3.
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N -#-@<
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
number of dependants and le"el of satisfaction of elfare facilities#
33
CHAPTER $
FINDIN!S
The folloin% are the findin%s that could enli%hten the Cibi
*nternational or!ers le"el and 9uantity and 9uality of the or!ers
$.1 FINDIN!S
? ?ost H./#3KI of the respondents ere belon%s to the a%e le"el of
belo ,: years
? ?a+imum HB,#3KI of the respondents ere belon%s to male
cate%ory#
? ?ajority H./#:KI of the respondents ere 9ualified upto 3
th
std#
le"el#
? ?ost H<B#:KI of the respondents ere or!in% in Stitchin% section#
? ?a+imum H.@#:KI of the respondents ha"e e+perienced abo"e <
years#
? ?ost H3<#:KI of the respondents ere married#
? ?a+imum H.,#3KI of the respondents ere %ettin% monthly salary
in the ran%e of abo"e Rs#13::#
? ?ajority H@:#:KI of the respondents ere ha"in% their family si1e of
abo"e . members#
3@
CHICSAUARE FINDIN!S
? There is close si%nificant relation beteen a%e and le"el of
satisfaction of elfare measures#
? There is close si%nificant relation beteen %ender and le"el of
satisfaction of elfare measures#
? There is close si%nificant relation beteen educational 9ualification
and le"el of satisfaction of elfare measures#
? There is close si%nificant relation beteen e+perience and le"el of
satisfaction of elfare measures#
? There is close si%nificant relation beteen marital status and le"el
of satisfaction of elfare measures#
? There is close si%nificant relation beteen monthly income and
le"el of satisfaction of elfare measures#
? There is close si%nificant relation beteen number of dependants
and le"el of satisfaction of elfare measures#
The o"erall le"el of satisfaction of the employees ith respect to elfare
facilities has a stron% association ith the demo%raphic factors#
3B
CHAPTER 6
SU!!ESTIONS AND CONCLUSION
1# Re%ardin% canteen facilities$ free tea can be pro"ided for the third shift
or!ers# Guality of the food items can be impro"ed and the "arieties can
be increased further4 proper hy%iene can be maintained by pro"idin%
boiled utensils to the employees e"ery time#
,# 6atrines and urinal facilities can be impro"ed by maintainin% cleanliness
and a fre9uent inspection ill be helpful to maintain the cleanliness all
o"er the or%ani1ation#
<# 5ater purifiers can be pro"ided for each and e"ery department$ so that
the satisfactory le"el can be increased further
.# Eniforms and shoes can be pro"ided for the or!ers#
3# ?as!s can be %i"en to help in pre"ention of inhalation of dust particles#
@# Re%ardin% housin% facilities$ number of 9uarters can be increased for the
benefit of the or!ers#
B# Recreational facilities and clubs can be encoura%ed for the rela+ation of
the or!ers#
/# Transportation facilities can be %i"en for the employees by pro"idin% bus
facilities for the employees comin% from nearly "illa%es#
-# Education facilities for the children li!e education alloances can be
pro"ided#
3/
CONCLUSION
The study re"eals that majority of the employees are satisfied ith the
or!in% conditions and elfare facilities# EmployeeCs satisfactory le"el can be
enhanced by impro"in% the facilities re%ardin% dust and fumes control$ latrines
and urinal facility$ cleanliness of the canteen and the 9uality of food in the
canteen#
A separate labour elfare committee can impro"e elfare facilities
throu%h re%ular inspection# This committee can also hear to the needs of the
employees for the further impro"ements of the elfare facilities#
3-
@:
doc_804298035.doc
Study Report on The Satisfaction Level Of The Employees
A STUDY ON THE SATISFACTION LEVEL OF THE EMPLOYEES
ON THE VARIOUS WELFARE FACILITIES PROVIDED AT
CIBI INTERNATIONAL, PERUNDURAI
By
PREMA SUBRAMANIYAM
Reg.No 71103631030
of
ON!U EN!INEERIN! COLLE!E, PERUNDURAI.
A PROJECT REPORT
Submitted to the
FACULTY OF MANA!EMENT SCIENCES
In partial fulfillment of the requirements
for the award of the degree
of
MASTER OF BUSINESS ADMINISTRATION
"UNE, #00$
BONAFIDE CERTIFICATE
1
Certified that this project report titled %A STUDY ON THE
SATISFACTION LEVEL OF THE EMPLOYEES ON THE VARIOUS WELFARE
FACILITIES PROVIDED AT CIBI INTERNATIONAL, PERUNDURAI& is the
bonafide or! of M'. PREMA SUBRAMANIYAM ho carried out the research
under my super"ision# Certified further$ that to the best of my !noled%e the or!
reported herein does not form part of any other project report or dissertation on
the basis of hich a de%ree or aard as conferred on an earlier occasion on
this or any other candidate#
Super"isor &irector
'i"a ( "oce held on ))))))))))
*nternal E+aminer E+ternal E+aminer
ABSTRACT
,
The main aim of this project is to study the le"el of satisfaction toards
labour elfare facilities in C*B* *nternational$ Perundurai#
The factories Act$ 1-./ lays stress on impro"ed or!in% condition for
the or!ers 0 employees in reco%ni1ed industries# The study team appointed by
the Central 2o"ernment in 1-3- di"ided the elfare facilities into , %roups4
a# 5elfare ithin the premises of an establishment$
b# 5elfare outside the establishment#
*n this or%ani1ation$ they are pro"idin% the elfare facilities li!e drin!in%
ater$ 6atrine and urinal$ spittoon$ ashin%$ first aid$ canteen$ rest room$ medical$
housin% facilities and also co7operati"e societies#
8or the purpose of the study$ data ha"e been collected throu%h
administered 9uestionnaire# A sample si1e of ,:: respondents ere selected
accordin% to the stratified random samplin% method# Percenta%e analysis and
chi7s9uare test has been used for the purpose of analysis and interpretation#
Su%%estions ere made based on the findin%s# *t is obser"ed that the or!ers
are satisfied ith the elfare facilities pro"ided by the or%ani1ation#
The elfare facilities li!e "entilation$ medical facilities$ canteen facilities
and latrines ; urinal facilities can be impro"ed for the elfare of the or!ers#
RUf;fk;
<
“rpgp ,z;;l;uy;Nerdy;” vd;w tpahghu epWtdj;jpd;
njhopyhsHfSf;F Vw;gLj;jg;gl;Ls;s ed;ikfs; kw;Wk; trjpfspy;
njhopyhspapd; kdj;jpUg;jp ve;j mstpy; cs;s vd;gijg; gw;wp mwpt!j
"j;jpl;lj;jpd; #f;fpa Fwpf;!fhs; $Fk;%
njhopw;rhiy rl;lk; &'()*d; mwp+Wj;jypd;g, !kk;gl;l !tiy
nra;-k; .oy; njhopyhsHfSf;F njhopw;rhiyapy; nfhLf;fg;gl !t/;Lk;% kj;jpa
mu0 &'1'*k; $/;,y; ftdf;F2 mikj;j% mf;F2 njhopyhsHfSf;F
Vw;gLj;jg;gl;Ls;s ed;ik3sf; f4o;f;f/;lthW "u/;L gphp+fshfg; gphpj;s;s%
&5 njhopw;rhiyapy; cs;!s Vw;gLj;jg;gl;Ls;s ed;ikfs;
65 njhopw;rhiyapy; ntsp!a Vw;gLj;jg;gl;Ls;s ed;ikfs;
njhopw;rhiyapy; njhopyhsHfSf;Fj; !jitahd trjpfshd F,j/;/4H7
foptiw trjp7 vr;rpw; glfk;7 ryit trjpfs;7 #j8jtp7 rpw;W/;,r;rhiy7
9a;+miwfs;7 kUj;tk;;7 t4l;L trjpfs;7 :l;Lw+ m;;fh,fs; $fpait
Vw;gLj;jg;gl;Ls;sd%
"j;jpl;lj;jpd; !ehf;fj;jpw;fhf gyepiy jw;nray; njhp+#iw <ykhf+k;
#f;fpa jfty;fs; !rhpf;fg;gl;Ls;sd% khjphp msthd 6== gpujpthjpfs; !jH+
nra;ag;gl;ldH% gFg;gpw;fhf+k;7 tpsf;fj;jpw;fhf+k;7 rjtpfpj gFg;>k;
“ir ?;nfhaH nl?;l;”; gad;gLj;jg;gLfpw% $!yhridfs; kw;Wk; rpghhp0
j4H+fspd; m,g;gilapy; nrhy;yg;gLfpd;wd% njhopw;rhiyapy;
njhopyhsHfSf;fhf Vw;gLj;jg;gl;Ls;s ed;ikfs; kw;Wk; nrsfhpa;;fspy;
njhopyhsHfs; kdj;jpUg;jp mile;jjhf ftdj;jpw;F nfh/;Ltug;gl;Ls;s%
fhw;!whl;l trjp7 kUj;t trjp7 rpw;W/;,r;rhiy7 foptiw trjp7
njhopyhsHfs; ed;ikf;fhf !kk;gLj;jg;gl;Ls;s%
.
ACNOWLED!EMENT
* e+press my sincere than!s to the Correspondent Thiru$
P.S()*+,(-oo.)*,, B.E., M.B.A., M.S., =on%u En%ineerin% Colle%e$ Perundurai
for %i"in% me this opportunity to do the project in the concern#
* e+press my sincere than!s to the P.+/0+1(2 D.. A.M. N()(.(3(/,
B.E., M.S0., 4E/gg5., P*.D., =on%u En%ineerin% Colle%e$ Perudnurai and
P.o6. P. S7.e'* 7-(., M.S0., M.B.A., &irector and >ead of the &epartment$
?ana%ement Studies$ =on%u En%ineerin% Colle%e$ Perundurai for %i"in% this
opportunity to ac9uire the real corporate e+periences from this project#
* e+tend my hearty than!s to M.. N. S+8(97-(., ?ana%in% &irector of
C*B* international %rantin% me permission to do the project or! in their
esteemed concern# * e+press my profound than!s to M.. B. S('+
.(/,Personnel Officer$ C*B* *nternational pro"idin% me the information and %uidance
in the concern in doin% the project or! and ithout hom the project ould
ha"e been impossible#
* am hi%hly indebted to my project %uide M.'. P. V+:*,(1.+,(, B.S0.,
M.B.A., ho inspired me and %uided me in e"ery step of the project or!#
* e+press my sincere than!s to all the respondents ho %a"e their
honest response to my schedule# * e+press my profound %ratitude to my F(-+2,
Me-;e.' < F.+e/:' for their help and encoura%ement# * also ta!e this
opportunity to than! all those creati"e minds and helpful hearts for their
assistance in ma!in% this project or!#
3
LIST OF CONTENTS
CHAPTER
NO.
PARTICULARS
PA!E
NO.
LIST OF TABLES "ii
LIST OF CHARTS "iii
1 INTRODUCTION
1#1 *ndustry profile 1
1#, Company profile ,
1#< Conceptual bac!%round @
1#. Aeeds for study 1.
1#3 Re"ie of literature 13
# OB"ECTIVES OF THE STUDY 1@
3 RESEARCH METHODOLO!Y
<#1 Research &esi%n 1B
<#, Sample &esi%n 1B
<#< &ata collection 1-
<#. Tools used for analysis ,:
<#3 6imitations of study ,:
= ANALYSIS AND INTERPRETATION
.#1 Analysis of data ,1
.#, >ypothesis testin% <.
$ FINDIN!S ./
6 SU!!ESTIONS AND CONCLUSION 3:
APPENDI>
REFERENCES
@
LIST OF TABLES
TABLE
NO.
PARTICULARS
PA!E
NO.
.#1#1 A%e le"el of the respondents ,1
.#1#, 2ender of the respondents ,<
.#1#< Educational 9ualification of the respondents ,3
.#1#. E+perience of the respondents ,B
.#1#3 ?arital status of the respondents ,-
.#1#@ ?onthly income of the respondents <1
.#1#B Aumber of dependents of the respondents <<
.#,#1 A%e and le"el of satisfaction of elfare measures <.
.#,#, 2ender and le"el of satisfaction of elfare measures <@
.#,#<
Educational 9ualification and le"el of satisfaction of
elfare measures
</
.#,#.
E+perience and le"el of satisfaction
of elfare measures
.:
.#,#3
?arital status and le"el of satisfaction of elfare
measures
.,
.#,#@
?onthly salary and le"el of satisfaction of elfare
measures
..
.#,#B
Aumber of dependants and le"el of satisfaction of
elfare measures
.@
B
LIST OF CHARTS
CHART
NO.
PARTICULARS
PA!E
NO.
.#1#1 A%e le"el of the respondents ,,
.#1#, 2ender of the respondents ,.
.#1#< Educational 9ualification of the respondents ,@
.#1#. E+perience of the respondents ,/
.#1#3 ?arital status of the respondents <:
.#1#@ ?onthly income of the respondents <,
.#1#B Aumber of dependents of the respondents <.
CHAPTER 1
INTRODUCTION
1.1 INDUSTRY PROFILE
The *ndian te+tile industry has its roots %oin% bac! se"eral thousand
years# After the industrial re"olution in Europe$ this sector in *ndia also sa its
/
%roth of an industrial comple+# Today the industry contributes around 1.
percent to industrial production in the country# *t is estimated to directly employ
appro+imately <3 million people$ it accounts to ,B percent of the countryCs
e+ports$ and in sum$ an important economic en%ine for the nation#
The si1e of our *ndian te+tile industry is estimated at Rs#1$ ,.$:::
Crores constitutin% se"en percent of the 2&P# The industry has fair %lobal
e+posure# Te+tile e+ports constitute about <3 percent of the total forei%n
e+chan%e earnin%s of the country#
&urin% the last 1: years$ the industryCs actions$ %o"ernment policies as
ell as mar!et e"ents ha"e be%un to con"er%e$ pro"idin% se"eral %roth
opportunities for the sector domestically as ell as in the %lobal mar!et# The
deficiencies of the industry can be broadly classified into three headsD the first
bein% the %aps in the industry due to fra%mented structure and dominance of
small industry$ the second are the re%ulatory disad"anta%es li!e the historical
reser"ation of manufacturin% for "ery small companies and the third bein% the
disad"anta%es *ndia faces as a country#
*n this pre"ailin% situation$ buildin% state7of7the7art technolo%y$
liberali1in% the %o"ernment controls and re%ulations$ adoption of latest
mana%ement tools and techni9ues$ %ood technical education for de"elopin% the
ri%ht !in% of resources are re9uired to attain and sustain a pre7eminent %lobal
standin%#
1.# COMPANY PROFILE
-
Cibi *nternational as established in 1-// in the heart of the !nitear
city of South *ndia7Perundurai$ as a 8ashion house for the manufacture of e+port
of Te+tile %arments$ today it is a fully inte%rated unit ith machines to match
%lobal standards#
The company is located in perundurai at about ,: !ms from Erode
railay station and about /: !ms from the Coimbatore airport# The factory area
co"ers about 1:$:::s9#ft and it has a processin% capacity of 1:$::: ps0day #The
present project cost is Rs#B3 Crs and turno"er is nearly about Rs#1,:Crs#
To produce 9uality %oods on time$ a %ood production facility$ capable
of ta!in% up any challen%e is needed# *n this re%ard$ Cibi *nternational possesses
the best infrastructure that has the ability and potential to %i"e 9uality products#
All the machines are the latest a"ailable in the mar!et$ and hene"er
re9uired$ the company has ne"er shied aay from purchasin% the most modern
e9uipments# All their di"isions are e9uipped ith the latest e9uipments to
maintain the 9uality and timeliness of the output#
The manufacturin% process has been "ertically inte%rated to facilitate
all the processes in"ol"ed in %arment manufacture under one roof# This enables
the company to reduce the time spent in completin% the order#
The company started ith the sole e+port of !nitted %arments to ESA
and later e+tended its reach to Europe$ Australia$ Ae Fealand and Canada#
1:
The company primarily e+ports =nitearCs and o"en ears#
=nitearCs include T7shirts$ PoloCs$ Pyjamas etc#$ hile o"en ears comprise of
Bermudas$ Shirts$ 5or! ears etc#
The plant has the capability to meet any le"el of demand from their
buyers and thus creatin% a hi%h de%ree of credibility to the company$ in
international mar!ets#
5ith the in7house production capacity of o"er 1:::: pieces per day$
the company has been consistently able to be on top of the %arments e+port
mar!et# Besides this$ the companyCs %arment production is supplemented by
"arious companies hich can turn out around 13::: pieces per day# *t may be
orthhile to note here that all these products are subjected to thorou%h
chec!in% by the companyCs Guality Assurance &epartment Personnel#
CHART 1.1.1 OR!ANISATION STRUCTURE
11
MANAGING
DIRECTOR
G.M
(FINANCE)
G.M.
(QUALITY CONTROL)
MANAGER
(ADMIN)
MANAGER
(ACCOUNTS)
MANAGER
(PRODUC)
MANAGER
(Q.C)
PERSONNEL
OFFICER
ACCOUNTS
OFFICER
SUPERVISOR Q.C
INSPECTOR
PERSONAL
ASSISTANTS
CLERK LINE
SUPERVISOR
LINE
INSPECTOR
G.M.
(PRODUCTION)
CHART 1.1.# PRODUCTION CHART
?erchandisin%
Pattern ?a!in%
Cuttin%
Tailorin%
1,
Chec!in%
*ronin%
Trimmin%
Pac!in%
1<
1.3 CONCEPTUAL BAC!ROUND
The facilities pro"ided for the or!men in their or%ani1ation definitely
ha"e a physical and psycholo%ical effect on them# Based on this$ the problems
are found to be in different dimensions# &ue to inade9uate elfare facilities there
leads to an increase in health and personal problems#
1.3.1 WORIN! CONDITIONS
5or!in% conditions under hich the employees are e+posed play a
"ital role in the relationship beteen the employee and the mana%ement# The
factors li!e shift timin%s$ or!load and the en"ironment under hich the or!ers
are put in !indles the spirit of the employees# The main aim of factories act is to
protect human bein%s subjected to unduly lon% hours of bodily strain or mental
or!$ in order to see that$ employers carry out the pro"isions of the act for the
ell bein% of the or!ers# 2o"ernment has appointed inspectors ho ma!e
periodical "isits to *ndustries for chec! 7 up#
The ris!s faced by the employees causes injuries in the or!in% place
e"eryday hich may e"en cause inability to or! for the rest of his0her life# This
may be due to the lac! of %ood safety measure$ dust and fumes control$ noise
control or sufficient space for mo"ement in the or!in% place or lac! of
cleanliness or insufficient air circulation or inade9uate li%htin% facilities#
The or!in% conditions include cleanliness$ li%htin% facilities or
proper illumination$ "entilation or proper air circulation$ or! space$ safety
measure$ noise control$ dust and fumes control#
1.
The safe or!in% conditions include$
a# 2ood house !eepin%
b# 2ood air circulation
c# Ade9uate li%htin%
d# 2ood or! schedule
e# Pro"idin% safety de"ices
f# Properly %uarded e9uipments
%# Safe stora%e
De6+/+)+o/ o6 ?o.9+/g 0o/:+)+o/'
The modern concept of *ndustrial healthy or!in% condition is referred
to as the health$ hich is the outcome of the interaction beteen the indi"idual
and his en"ironment# The modern concepts anticipate and reco%ni1es potentially
harmful situation and applies en%ineerin% control measure before series of injury
results#
Accordin% to the joint *6O05>O committee H1-/BI$ >ealthy *ndustrial
or!in% conditions are
iI The pre"ention and maintenance of physical$ mental and social
ell bein% of or!ers in all occupations#
iiI Pre"ention of ill7health amon% or!ers caused by or!in%
conditions#
iiiI Protection of or!ers in their employment from ris!s resultin% from
factors to health and
i"I Placin% and maintenance of the or!ers in an occupational
en"ironment adapted to his physical and psycholo%ical e9uipment#
13
1.3.1.1 C2e(/2+/e''
Accordin% to sec 11 of the factories act 1-./$ e"ery room must be
!ept clean from efflu"ia arisin% from any drain$ pri"y$ or other nuisance# The floor
must be !ept clean and there should not be any accumulation of dirt anyhere in
the or!in% place$ hich affects the health condition of the or!ers as ell as the
9uality of the product# The act states that$ the floor must be cleaned at least
once in a ee! by ashin% and usin% disinfectors$ effecti"e draina%e$ re%ular
repaintin% or re"arnishin% the inside all and partitions$ hite ashin% or colour
ashin% of the company# This may be done at least once e"ery 1. months#
Therefore$ poor house!eepin% ill lead to an ad"erse effect on health of the
or!ers and producti"ity#
1.3.1.# L+g*)+/g
Accordin% to sec 1B of the factories act 1-./$in e"ery part of a factory
here or!ers are or!in% or passin%$ there shall be pro"ided sufficient and
suitable li%htin%$ natural or artificial$ or both# All the %lass indos and li%hts
must be !ept clean on both inner and outer surfaces# Effecti"e measures must be
ta!en for pre"ention of %lass and formation of shados$ hich may cause any
strain$ and ris! of accidents# Therefore it is most important for an or%ani1ation to
pro"ide %ood 9uality of li%htin% facilities in order to reduce accidents and ma!e
the or!ers to perform their duties efficiently ithout any distraction#
1@
1.3.1.3 Ve/)+2()+o/
*n the te+tile industries$ "entilation plays a "ital role# *t is common that
the te+tile industries are polluted due to cotton flyin% all o"er# The or!ers suffer
from restless and suffocation and "arious disease of the type due to the polluted
air# So$ the need for ade9uate "entilation has become important# Accordin% to
the factory rule 1-3:$J*n e"ery factory$ the amount of "entilatin% openin%s in a
or! room belo the ca"es shall$ e+cept here mechanical means of "entilation
as re9uired by sub ruleH,I are pro"ided$ be often a%%re%ate area not less than
13K of the floor area and so located as to afford the continued supply of fresh
airJ#
1.3.1.= Wo.9 S1(0e
O"er crodin% in factories$ here poer and machine are made use
of is li!ely to cause accident to or!ers# 8or efficient production also$
o"ercrodin% is not healthy# 5hile the or!er is in the process of doin% his or!$
there should not be any disturbance due to the transportation of materials due to
his co7or!ers# So$ minimum re9uired space must be allotted for each or!er to
or! peacefully# Accordin% to sec1@ Lthere should be <3:cubic feet of the space
for each or!er employed in factories hich here started before 1-./ and at
least 3:: cubic feet of space for e"ery or!er employed in factories hich ere
started after 1-./J#
1B
1.3.1.$ S(6e), Me('7.e
8or the purpose of the pre"ention of accidents and for the safety of
the or!ers$ effecti"e measures should be ta!en to safe%uard the or!ers# The
machineries should be fenced and hile the machine is in motion$ there must not
be any distraction# 8ire fi%htin% e9uipments should be pro"ided sufficiently in all
the areas of production# *n te+tile industries machines must be pro"ided ith iron
ire fencin% and indi"idual mechanical and electrical means of startin% and
stoppin% of such machines#
1.3.1.6 No+'e Co/).o2
*n the case of machines$ hich %enerate enormous noise$ it is tedious
for the or!er to or! continuously for a lon% period# *t ill dama%e the ear
drums of the or!er# So$ the noise should not di"ert the concentration of the
or!er#
1.3.# LABOUR WELFARE
L6abour elfareJ is an important facet of industrial relations$ %i"in%
satisfaction to the or!er for hich there is no other ay of compensation#
?odern elfare may be said to ha"e been the outcome of the mo"ement for
better ; more efficient mana%ement in industry includin% human an%le#
1/
The acceptance of the concept 6abour elfare all o"er is mainly due to
HiI The need to pro"ide better life for the or!ers ; to maintain %oodill
amon% the employees ; to increase the producti"ity
HiiI 2roin% public ; %o"ernment concern$ especially in the economically less
de"eloped countries$ o"er the amelioration of the or!in% ; li"in%
conditions of industrial or!ers as an aspect of national policy#
HiiiI Steps to promote labour elfare has become a direct reco%nition of the
situations li!e e+pansion in the ad"anced countries of the orld and
concomitant process of mass production and mass sellin% renderin% the
or!in% class as a source of poer#
6abour elfare ser"ices may be classified as
a# *ntramural and b# E+tramural
*ntramural ser"ices are those$ hich are pro"ided ithin the factory
li!e safety$ health and counselin% ser"ices#
E+tramural ser"ices are those$ hich are pro"ided ithin the factory
li!e education$ housin%$ transport$ recreation etc#
De6+/+)+o/ L(;o7. We26(.e
6abour elfare is defined as LEfforts to ma!e life orth li"in% for
or!menJ# The "oluntary effort on the part of the employer to impro"e the
conditions of employment in the factories forms the scope of labour elfare
efforts# The efforts to initiate the elfare facilities ha"e their ori%in either in some
statue formed by the state or in some local customer in a collecti"e a%reement
or in the employerCs on initiati"e#
1-
1.3.#.1 We26(.e F(0+2+),
The elfare facilities are
1# &rin!in% ater facilities
,# 6atrines and urinals
<# 5ashin% facility
.# 8irst aid facility
1.3.#.# D.+/9+/g W()e. F(0+2+),
Accordin% to 8actories Act 1-./$ e"ery or%ani1ation must pro"ide
ade9uate drin!in% ater facility in"ariably to all the employers# *t must be placed
ith in the department#
1.3.#.3 L().+/e' (/: U.+/(2'
Section 1- deals ith 6atrines and Erinals L*n e"ery factory$ sufficient
latrine and urinal accommodation of prescribed types shall be pro"ided
con"eniently situated and accessible to male and female or!ers at all times
hile they are in the factoryJ#
1.3.#.= W('*+/g F(0+2+),
Accordin% to Section ., e"ery factory should pro"ide ade9uate and
suitable ashin% facilities for male and female or!ers#
,:
1.3.#.$ F+.') A+: F(0+2+),
Ade9uate first aid facility must be pro"ided for the or!ers in an
or%ani1ation# *njuries are caused e"ery day and there fore prescribed medicines
and e9uipments must compulsorily be !ept in the first aid bo+# 5hene"er the
employer is insured he must be pro"ided first aid treatment and for that purpose$
first aid bo+ must be pro"ided for e"ery one hundred and fifty or!ers#
1.3.3 REST ROOM FACILITIES
Accordin% to section .B$ e"ery factory that has more than 13:
employees$ ho are ordinarily employed$ there should be a rest room ith the
drin!in% ater facility# Therefore it is important to maintain the rest room clean
and tidy and there should be %ood "entilation#
1.3.= CANTEEN FACILITIES
Accordin% to section .@$ for the factory$ hich has more than to
hundred and fifty or!ers ho are ordinarily employed$ there should be a
canteen for the or!ers# >ence$ it is necessary to pro"ide hy%ienic food ith
%ood 9uality at a considerable price#
1.3.$ MEDICAL FACILITIES
There must be a hospital ithin one7!ilometer distance from the
factory hich the or%ani1ation should !eep in touch for the treatment of the
,1
employee# *f there is no hospital$ then or%ani1ation should pro"ide separate
medical room#
1.= NEED FOR THE STUDY
There is a %reat need for %ood or!in% condition in an industry# The
impro"ed or!in% condition leads to impro"ed producti"ity# Some of the basic
reasons for the need for %ood or!in% conditions are D to increase the loyalty of
the employees toards the or%ani1ation$ to reduce injuries due to bad or!in%
conditions of machineries$ to increase producti"ity$ to reduce resistance due to
chan%e$ enhancin% employees interest toards or!$ to reduce absenteeism
and tardiness$ to stren%then the morale and employee commitment#
The or!in% conditions include cleanliness$ li%htin% facilities or proper
illumination$ "entilation or proper air circulation$ or! space$ safety measure$
noise control$ dust and fumes control#
*t is necessary to impro"e the conditions of the or!ers$ hich ill
ultimately lead to hi%h production$ and the pro%ress of the country#
*t is necessary to sa"e the or!ers from e"ils$ to increase efficiency of
the or!ers and to ma!e the country more prosperous# 8or buildin% up a stable
and efficient labour force$ it is essential labour force$ it is essential to brin% about
a mar!ed impro"ement in the conditions of the or!erCs life and or!# 8or
achie"in% ma+imum result$ elfare acti"ities ha"e to be under ta!en in the ri%ht
spirit mainly ith a "ie to ma!e the li"es of the or!ers happier and healthier#
,,
An employee feels secure hen he is placed in or%ani1ation$ hich
cares for the elfare of the labourers$ and this cares a paternalistic feelin% of
them#
1.$ REVIEW OF LITERATURE
?an7?ade te+tiles research or%anisationH?AATRAI %i"es top priority
for de"elopin% elfare facilities and caters to the multifarious needs of the
industries# *tCs primarily aimed at planned and healthy %roth of the employees of
the decentrali1ed te+tile industries# ?AATRA has underta!en research on such
areas as pollution control$ mechanical and et processin%# Some of the on7%oin%
projects are effluent treatment and cleanliness of drin!in% ater# *tCs researches
ha"e pro"ed that %ood elfare facilities are a must in e"ery or%anisation#
Peter Ro%ers Chairman$ The strate%ic forum for construction has ta!en
up research in industries and ha"e concluded that unsafe$ disor%ani1ed and dirty
or%ani1ations lead to poor standards and settlin% for a compromise in the needs
mean ris!in% of li"es# Spendin% more on prelims to pro"ide %ood access$ security
and elfare facilities creates a safe or!in% en"ironment$ often ith reduced
accidents and incident rates and a moti"ated or!force#
The Aational Research and &e"elopment Centre for 5elfare and
>ealth$ Sta!es is a society for all(netor! situated in Enited Aations# *tCs findin%s
ha"e pro"ed that the facilitation and the inte%ration of the elfare needs of the
people of the or%anisation$ encoura%e the morale of the or!force of the nation#
,<
CHAPTER #
OB"ECTIVES OF THE STUDY
1# To study the elfare facilities e+istin% in the or%ani1ation#
,# To study the or!erCs satisfactory le"el of labour elfare facilities at Cibi
*nternational#
<# To ma!e constructi"e su%%estions to impro"e the elfare#
,.
CHAPTER 3
RESEARCH METHODOLO!Y
3.1 RESEARCH DESI!N
The study adopts descripti"e research method# The major purpose of
descripti"e research is description of the state of affairs as it e+ists at present#
The methods of research utili1ed in descripti"e research are sur"ey methods#
The facts and information collected are analysed to ma!e a critical e"aluation of
the material#
3.# SAMPLIN! DESI!N
+. A.e( o6 S)7:,
Cibi *nternational is a te+tile mill$ hich has been selected to study the
le"el of satisfaction of labour elfare facilities#
++. S(-12+/g 7/+)
>ere the loer le"els of employees are sur"eyed and each indi"idual
employee is the samplin% unit#
,3
+++. S(-12+/g 1.o0e:7.e
Out of the total population of 3B: employees a sample of ,::
respondents are selected for the study# The samplin% done randomly accordin%
to stratified 9uota random samplin%#
S).()( Po172()+o/ S(-12e
Cuttin% ; Pattern ma!in% <: 11
Stitchin% ,1: B.
Chec!in% 1<3 .B
*ronin% M Pac!in% 1B3 @1
Administration ,: B
To)(2 $70 #00
R()+/g S0(2e
The most commonly used method for study on effecti"eness is ratin%
scale# Ender it$ a printed form$ one for each person to be rated# The traits are
analysed and e"aluated on a continuous scale# A ready comparison of scores
amon% the employees is possible# 5hen ratin%s are objecti"ely %i"en$ they can
pro"ide useful feedbac!#
3.3 DATA COLLECTION
,@
i# Source of &ata
The sources ere both primary and secondary sources# Primary data
ha"e been collected by means of inter"ie and schedule# The administered
9uestionnaire consists of particulars li!e personal profile$ or!in% conditions$
elfare facilities$ canteen facilities$ restroom facilities and medical facilities#
The secondary sources of information re%ardin% details of elfare
facilities and social security has been %athered from "arious boo!s# &etails ere
also collected from company boo!s#
ii# &ata Collection ?ethod
8ieldor! is actual data collection operation# &ata is collected throu%h
inter"ie$ schedule and 9uestionnaire method# The respondents ere as!ed to
re"eal their opinion re%ardin% the satisfaction le"el of "arious elfare facilities
pro"ided by the company# The "arious departments are %rouped as per their
acti"ities#
3.= TOOLS USED FOR ANALYSIS
,B
Simple percenta%e calculation and chi7s9uare analysis are the
statistical tools used for the analysis#
3.$ LIMITATIONS OF THE STUDY
? The sample of respondents belon%s to a sin%le or%anisation i#e#
C*B* *nternational# Therefore$ the result of the study cannot be
%enerali1ed to other or%anisations#
? The attitude of the or!ers chan%e from time to time# >ence$ the
result of the project may not be applicable in lon% run#
? &ue to a limited duration$ a detailed and a comprehensi"e study
could not be made#
,/
CHAPTER =
ANALYSIS AND INTERPRETATIONS
=.1 ANALYSIS OF DATA
TABLE =.1.1
A!E LEVEL OF THE RESPONDENTS
S.No. Age Le8e2 No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Belo ,: -B ./#3
, ,:7,3 3< ,@#3
< Abo"e ,3 3: ,3#:
To)(2 #00 100.0
INFERENCE
8rom the abo"e table it is inferred that ./#3K of the respondents
belon% to the a%e le"el belo ,: years$ ,@#3K of the respondents belon% to the
a%e le"el of ,:7,3 years and ,3#:K of the respondents belon%s to the a%e le"el
of abo"e ,3 years#
,-
<:
TABLE =.1.#
!ENDER OF THE RESPONDENTS
S.No. Se@ No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 ?ale 1.3 B,#3
, 8emale 33 ,B#3
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that B,#3K of the respondents belon%
to male cate%ory and ,B#3K of the respondents belon% to female cate%ory#
<1
<,
TABLE =.1.3
EDUCATIONAL AUALIFICATION OF THE RESPONDENTS
S.No. E:70()+o/(2
A7(2+6+0()+o/
No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Epto 3
th
Std# -@ ./#:
, @
th
71,
th
std# <- 1-#3
< Colle%e le"el @3 <,#3
To)(2 #00 100.0
INFERENCE
8rom the abo"e table it is found that ./#:K of the respondents
are 9ualified upto 3
th
std# le"el$ <,#3K of the respondents are 9ualified upto
colle%e le"el and 1-#3K of the respondents are 9ualified upto @
th
71,
th
std# le"el#
<<
TABLE =.1.=
<.
E>PERIENCE OF THE RESPONDENTS
S.No. E@1e.+e/0e No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Belo 1 years 3@ ,/#:
, 1 ( < years 3, ,@#:
< Abo"e < years -, .@#:
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that out of ,:: respondents$ .@#:K of
the respondents ha"e an e+perience of abo"e < years$ ,/#:K of the respondents
ha"e an e+perience belo 1 year and ,@#:K of the respondents ha"e an
e+perience ithin 17< years#
<3
<@
TABLE =.1.$
MARITAL STATUS OF THE RESPONDENTS
S.No. M(.+)(2 S)()7' No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 ?arried 1
3<#:, Sin%le -. .B#:
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that out of ,:: respondents$ 3<#:K of
the respondents are married and .B#:K of the respondents are sin%le#
<B
</
TABLE =.1.6
MONTHLY INCOME OF THE RESPONDENTS
S.No. Mo/)*2, I/0o-e No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Epto Rs# 1::: @@ <<#:
, Rs#1:::7Rs#13:: .- ,.#3
< Abo"e Rs# 13:: /3 .,#3
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that out of ,:: respondents$ .,#3K of
the respondents are %ettin% a monthly income in the ran%e of abo"e Rs#13::$
<<#3K of the respondents are %ettin% a monthly income in the ran%e of belo
Rs#1::: and ,.#3K of the respondents are %ettin% a monthly income in the
ran%e of Rs#1::: ( Rs# 13::#
<-
.:
TABLE =.1.7
NUMBER OF DEPENDENTS OF THE RESPONDENTS
S.No. No. o6 De1e/:e/)' No. o6
Re'1o/:e/)'
Pe.0e/)(ge
1 Epto < members .@ ,<#:
, . members <. 1B#:
< Abo"e . members 1,: @:#:
To)(2 #00 100.0
INFERENCE
*t is found from the abo"e table that out of ,:: respondents$ @:#:K of
the respondents are ha"in% their family si1e of abo"e . members$ ,<#:K of the
respondents are ha"in% their family si1e of upto < members and 1B#:K of the
respondents are ha"in% their family si1e of . members#
.1
=.# HYPOTHESIS TESTIN!
A!E AND LEVEL OF SATISFACTION OF WELFARE MEASURES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen a%e and le"el of satisfaction of
elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen a%e and le"el of
satisfaction of elfare facilities#
TABLE =.#.1
A!E AND LEVEL OF SATISFACTION OF WELFARE FACILITIES
Age g.o71
4+/ ,e(.'5
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Belo ,: 13 ,, @: -B
,:7,3 11 <1 11 3<
Abo"e ,3 11 13 ,. 3:
To)(2 <B @/ -3 ,::
.,
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N ,@#<-<
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen a%e
and le"el of satisfaction of elfare facilities#
.<
!ENDER AND LEVEL OF SATISFACTION OF WELFARE FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen %ender and le"el of
satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
<
There is close si%nificant relation beteen %ender and le"el of
satisfaction of elfare facilities#
TABLE =.#.#
!ENDER AND LEVEL OF SATISFACTION OF WELFARE FACILITIES
!e/:e.
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e' To)(2
Lo? Me:+7- H+g*
?ale ,3 3B @< 1=$
8emale 1, 11 <, $$
To)(2 37 6D E$ #00
..
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N @#@.B
&e%ree of freedom N ,
Table "alue N 3#--1
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at , de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
%ender and le"el of satisfaction of elfare facilities#
.3
EDUCATIONAL AUALIFICATION AND LEVEL OF SATISFACTION OF
WELFARE FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen educational 9ualification and
le"el of satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen educational 9ualification
and le"el of satisfaction of elfare facilities#
TABLE =.#.3
EDUCATIONAL AUALIFICATION AND LEVEL OF SATISFACTION
OF WELFARE FACILITIES
E:70()+o/(2
F7(2+6+0()+o/
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Epto 3
th
Std# 1: .: .@ -@
@
th
71,
th
std# 1< 1, 1. <-
Colle%e le"el 1. 1@ <3 @3
To)(2 <B @/ -3 ,::
.@
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N 1<#.B@
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
educational 9ualification and le"el of satisfaction of elfare facilities#
.B
E>PERIENCE AND LEVEL OF SATISFACTION OF WELFARE
FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen e+perience and le"el of
satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen e+perience and le"el of
satisfaction of elfare facilities#
TABLE =.#.=
E>PERIENCE AND LEVEL OF SATISFACTION
OF WELFARE FACILITIES
E@1e.+e/0e
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Belo 1 years 1B 13 ,. 3@
1 ( < years 1: ,: ,, 3,
Abo"e < years 1: << .- -,
To)(2 <B @/ -3 ,::
./
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N -#@13
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
e+perience and le"el of satisfaction of elfare facilities#
.-
MARITAL STATUS AND LEVEL OF SATISFACTION OF WELFARE
FACILITIES
N722 *,1o)*e'+' B
There is no si%nificant relation beteen marital status and le"el of
satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen marital status and le"el of
satisfaction of elfare facilities#
TABLE =.#.$
MARITAL STATUS AND LEVEL OF SATISFACTION
OF WELFARE FACILTIES
M(.+)(2 S)()7'
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
?arried ,3 .@ <3 1
Sin%le 1, ,, @: -.
To)(2 <B @/ -3 ,::
3:
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N 1/#-@3
&e%ree of freedom N ,
Table "alue N 3#--1
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at , de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
marital status and le"el of satisfaction of elfare facilities#
31
MONTHLY INCOME AND LEVEL OF SATISFACTION OF WELFARE
FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen monthly income and le"el of
satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen monthly income and le"el
of satisfaction of elfare facilities#
TABLE =.#.6
MONTHLY INCOME AND LEVEL OF SATISFACTION
OF WELFARE FACILITIES
Mo/)*2, I/0o-e
Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Epto Rs# 1::: 1< 1- <. @@
Rs#1:::7Rs#13:: 1< 1: ,@ .-
Abo"e Rs# 13:: 11 <- <3 /3
To)(2 <B @/ -3 ,::
3,
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N 11#13B
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
monthly income and le"el of satisfaction of elfare facilities#
3<
NUMBER OF DEPENDANTS AND LEVEL OF SATISFACTION OF
WELFARE FACILITIES
N722 *,1o)*e'+'B
There is no si%nificant relation beteen number of dependants and
le"el of satisfaction of elfare facilities#
A2)e./()e *,1o)*e'+'B
There is close si%nificant relation beteen number of dependants and
le"el of satisfaction of elfare facilities#
TABLE =.#.7
NUMBER OF DEPENDANTS AND LEVEL OF SATISFACTION
OF WELFARE FACILTIES
N7-;e. o6
De1e/
/)'Le8e2 o6 S()+'6(0)+o/ o6
We26(.e F(0+2+)+e'
To)(2
Lo? Me:+7- H+g*
Epto < members 1, 1@ 1/ .@
. members 1: 1< 11 <.
Abo"e . members 13 <- @@ 1,:
To)(2 <B @/ -3 ,::
3.
CHI C SAUARE ANALYSIS
Calculated ?
,
"alue N -#-@<
&e%ree of freedom N .
Table "alue N -#.//
Si%nificant result N Si%nificant at 3K le"el
Co/027'+o/
*t is found from the abo"e analysis that calculated chi7s9uare "alue
%reater than the table "alue at . de%ree of freedom# So$ Aull >ypothesis H>
:
I
rejected# >ence$ e conclude that$ there is close si%nificant relation beteen
number of dependants and le"el of satisfaction of elfare facilities#
33
CHAPTER $
FINDIN!S
The folloin% are the findin%s that could enli%hten the Cibi
*nternational or!ers le"el and 9uantity and 9uality of the or!ers
$.1 FINDIN!S
? ?ost H./#3KI of the respondents ere belon%s to the a%e le"el of
belo ,: years
? ?a+imum HB,#3KI of the respondents ere belon%s to male
cate%ory#
? ?ajority H./#:KI of the respondents ere 9ualified upto 3
th
std#
le"el#
? ?ost H<B#:KI of the respondents ere or!in% in Stitchin% section#
? ?a+imum H.@#:KI of the respondents ha"e e+perienced abo"e <
years#
? ?ost H3<#:KI of the respondents ere married#
? ?a+imum H.,#3KI of the respondents ere %ettin% monthly salary
in the ran%e of abo"e Rs#13::#
? ?ajority H@:#:KI of the respondents ere ha"in% their family si1e of
abo"e . members#
3@
CHICSAUARE FINDIN!S
? There is close si%nificant relation beteen a%e and le"el of
satisfaction of elfare measures#
? There is close si%nificant relation beteen %ender and le"el of
satisfaction of elfare measures#
? There is close si%nificant relation beteen educational 9ualification
and le"el of satisfaction of elfare measures#
? There is close si%nificant relation beteen e+perience and le"el of
satisfaction of elfare measures#
? There is close si%nificant relation beteen marital status and le"el
of satisfaction of elfare measures#
? There is close si%nificant relation beteen monthly income and
le"el of satisfaction of elfare measures#
? There is close si%nificant relation beteen number of dependants
and le"el of satisfaction of elfare measures#
The o"erall le"el of satisfaction of the employees ith respect to elfare
facilities has a stron% association ith the demo%raphic factors#
3B
CHAPTER 6
SU!!ESTIONS AND CONCLUSION
1# Re%ardin% canteen facilities$ free tea can be pro"ided for the third shift
or!ers# Guality of the food items can be impro"ed and the "arieties can
be increased further4 proper hy%iene can be maintained by pro"idin%
boiled utensils to the employees e"ery time#
,# 6atrines and urinal facilities can be impro"ed by maintainin% cleanliness
and a fre9uent inspection ill be helpful to maintain the cleanliness all
o"er the or%ani1ation#
<# 5ater purifiers can be pro"ided for each and e"ery department$ so that
the satisfactory le"el can be increased further
.# Eniforms and shoes can be pro"ided for the or!ers#
3# ?as!s can be %i"en to help in pre"ention of inhalation of dust particles#
@# Re%ardin% housin% facilities$ number of 9uarters can be increased for the
benefit of the or!ers#
B# Recreational facilities and clubs can be encoura%ed for the rela+ation of
the or!ers#
/# Transportation facilities can be %i"en for the employees by pro"idin% bus
facilities for the employees comin% from nearly "illa%es#
-# Education facilities for the children li!e education alloances can be
pro"ided#
3/
CONCLUSION
The study re"eals that majority of the employees are satisfied ith the
or!in% conditions and elfare facilities# EmployeeCs satisfactory le"el can be
enhanced by impro"in% the facilities re%ardin% dust and fumes control$ latrines
and urinal facility$ cleanliness of the canteen and the 9uality of food in the
canteen#
A separate labour elfare committee can impro"e elfare facilities
throu%h re%ular inspection# This committee can also hear to the needs of the
employees for the further impro"ements of the elfare facilities#
3-
@:
doc_804298035.doc