abhishreshthaa
Abhijeet S
More result-oriented
Many Indian IT and ITeS players believe that Six Sigma is more result-oriented than other quality and improvement standards and therefore it helps them streamline their processes, bringing about all-round organisational improvement. As Six Sigma practices aim at quantifying each and every process in numbers, it is easier to measure improvement.
Sambuddha Deb, chief quality officer, Wipro Technologies says, "In most other standards it is very difficult to measure quality as everyone has a different definition of quality. However, Six Sigma practices underline defects in a process, thereby making it easy to improve upon it by eliminating the defect from its root." After adopting Six Sigma, many organisations have found that their delivery processes have become sustainable and continuous.
For call centres in particular, and IT companies in general, the prospect of improving HR processes using Six Sigma is a big draw. Shwetank Sharad, head of quality at ICICI OneSource says, "There are well defined roles in a Six Sigma practice, like a Master Black Belt, Black Belt and a Green Belt. It aims at zero error in a process, thereby resulting in overall improvement in a set-up."
Many Indian IT and ITeS players believe that Six Sigma is more result-oriented than other quality and improvement standards and therefore it helps them streamline their processes, bringing about all-round organisational improvement. As Six Sigma practices aim at quantifying each and every process in numbers, it is easier to measure improvement.
Sambuddha Deb, chief quality officer, Wipro Technologies says, "In most other standards it is very difficult to measure quality as everyone has a different definition of quality. However, Six Sigma practices underline defects in a process, thereby making it easy to improve upon it by eliminating the defect from its root." After adopting Six Sigma, many organisations have found that their delivery processes have become sustainable and continuous.
For call centres in particular, and IT companies in general, the prospect of improving HR processes using Six Sigma is a big draw. Shwetank Sharad, head of quality at ICICI OneSource says, "There are well defined roles in a Six Sigma practice, like a Master Black Belt, Black Belt and a Green Belt. It aims at zero error in a process, thereby resulting in overall improvement in a set-up."