need help in the case study of perspectives of management......it's urgent
PERSPECTIVES OF MANAGEMENT
Case Study :
Mr. Kishore is Manager of the automobile underwriting department of the
Regional office in Visakhapatnam. Over the past two years, there has been
a 43% increase in the number of policies written in this department. This
large increase in business has resulted in a problem for
Mr. Kishore. A backlog of policy applications has built up over the past few
months and despite Kishore’s efforts, the department just cannot get
caught up. Kishore is working specially hard and is spending nights and
weekends working away at the backlog. After considerable think through of
the problem, Kishore has decided that one way to handle this overload and
his job is to delegate some of his authority and responsibility to his staff.
His staff consists of five underwriters, twelve policy raters, secretaries and
clerks.
Kishore, however, is having difficulty in persuading his employees to show
any initiations. They seem to be satisfied with doing routine work and
continually come to him looking for solutions to work problems. Naturally,
Kishore end up working out solutions for them and he is over burdened
most of the time.
Question :
(a) Diagnose the situation.
(b) How should Kishore go about delegating authority and responsibility?
