Sushil S Mundada
Agenda
? My Introduction
? Introduction to Business Applications (BA) ? Introduction to HRMS ? Recruitment – Technique ? Employee Appraisal ? Employee Training ? Leave Accounting and Payroll ? Case study on Recruitment
2
Success in the IT Industry
Communication (Verbal, Written, Interpersonal, etc) Technology (Software or Programming skills)
Domain (Application or System knowledge)
3
Introduction to BA
? Applications to satisfy business needs
? Simplifies and supports the business ? Examples: ? Human Resource Management System ? Sales and Distribution Management System ? Production Planning Control System ? Banking System ? Customer Relationship Management System
4
The Story begins…
? Three young guys named Raj, Rahul and Rajiv are
studying in IIT, Mumbai. In their final year they come up with a idea to develop mobile based software applications for health services. ? All three of them decide to form a company “HealthSoft Application Services Pvt. Ltd.” setup in Pune ? They work hard and come up with their first product which becomes a hit in the market.
5
After few years
? Initially the three friends are only ones working for
the company ? After few years the company adds few more products and also the number of employees go up to 150 ? With growth come newer challenges – there are interpersonal issues, it is difficult to track the responsibility areas of the employees as well as the three owners, the recruitment cost keeps increasing, employees keep complaining of low salaries
6
The bigger challenges
? In midst of all this chaos, the company does well but
its growth rate slows down. The three friends keep wondering what is wrong since they seem to do everything right. ? The sales team is bringing in the projects, the development team executes the project with perfection, the testing team does great work as well.
? So what exactly is missing…???
7
Nailing the challenge
? After a lot of
deliberation, the three friends understand what needs to be corrected…They had not really planned for the most important resource of their organization – the HUMAN RESOURCE
? They decide to hire an experienced Human Resource
Manager – Sam, to create the HRMS (Human Resource Management System) for their organization
8
Introduction of HRMS
? Sam explains HRM is the organizational function that deals
with issues related to people such as
? compensation ? hiring ? performance management
? organization development
? safety and wellness ? benefits ? employee motivation, ? communication
? administration
? training and development
? HRMS
provide a link between human management and information technology
resource
9
Recruitment
? Raj informs Sam that they have successfully bid for a
new project and they will need to hire 25 more resources within next 2 months ? Sam decides to design the recruitment process which is the process of
? attracting, ? screening, and
? selecting
qualified people for a job at an organization or firm.
10
Internal Sources
? Transfers: From one department to another ? Promotions: The employees are promoted from one department
to other (or same) based on experience ? Upgrading and Demotion of present employees ? Retired and Retrenched employees ? The dependents and relatives of Deceased employees and Disabled employees
? Advantage: Recruitment from internal sources save time and
costs of the organizations as the people are already aware of the organizational culture and the policies and procedures
11
External Sources
Source Press Advertisements
Educational Institutes - Campus Recruitment
Advantage Wide reach
Increases employment
Placement Agencies
Government employment exchanges Labour contractors
Wide options and short turn around time
Cheaper Source manual labour
Unsolicited applicants
Employee referrals/Recommendations E-portals
Create talent pool or database
Increase loyalty of existing employees Increased reach
12
Recruitment Process
13
Factors Affecting Recruitment
14
Employee Appraisal
? Performance appraisal rates the employees in terms of
their performance ? It defines and measures the performance of the employees and the organization as a whole ? It is a tool for accessing the performance of the organization
15
Need for Appraisal
? Review the performance over a given period of time
? Judge the gap between actual and desired performance ? Diagnose the training and development needs ? Provide information for promotions, transfers etc. ? Provide clarity of the expectations and responsibilities
of the functions ? Reduce the grievances of the employees ? Strengthen the relationship and communication between superior – subordinates
16
Appraisal Methods
? Top-Down Employee Performance Evaluations
? Peer-to-Peer Employee Performance Evaluations ? Self-Assessment Performance Reviews ? 360 Degree Appraisal ? Team Performance Appraisal ? Rank and Yank Strategy
17
Problems or Limitations while conducting appraisals
? Halo effect
? Horn effect ? Central tendency ? Leniency and strictness ? Spill over effect ? Fear of loosing subordinates and spoiling relations
18
Employee Training
? Objectives of Training - availability of a skilled and willing
?
?
? ?
workforce to an organization Individual Objectives – help employees in achieving their personal goals Organizational Objectives – assist the organization with its primary objective by bringing individual effectiveness Functional Objectives – maintain the department’s contribution at a level suitable to the organization’s needs Societal Objectives – ensure that an organization is ethically and socially responsible to the needs and challenges of the society
19
Training methods
On-the-job (OTJ) Training • Job Rotation • Mentoring • Coaching • • • • • • • • Off-the-job (OTJ) Training Computer Based Training Lectures Labs Distant Learning E-Books Coaching Seminars/Workshops Group Study
20
Training Benefits
? Increased job satisfaction and morale
? Increased efficiencies in processes, resulting in
financial gain ? Increased capacity to adopt new technologies and methods ? Increased innovation in strategies and products ? Reduced employee turnover ? Enhanced company image ? Risk management, e.g., training about sexual harassment, diversity training
21
Case study
? HealthSoft has decided to expand operations further
? Its managers know that they have to expand its
employment from 175 to 500 in next 1 year. In addition, the company branch at Nasik, needs to be closed, due to low performance. ? But then there are a few employees, employed at Nasik office, who have very good management skills; and a few who are technically skilled. These employees are the company’s assets & wouldn’t want to lay them off.
22
Case Study (contd.)
? The H.R managers are in a fix , in deciding the techniques
to be used to increase employee strength in Pune, from 175 to 500. ? Suggest suitable business process that can be used for recruitment in Pune. Specify the different input documents(detailed documents) that are necessary for your specified business process & also suggest any supporting reports that can be obtained from your specified business process.
23
Solution Approach – First collect the direct stated facts
? ?
The company decided to expand its operation Now the second part of the case study says - the company decides to close operations in Nasik. There are a few heads in Nasik, the company wish to retain, as assets.
24
Solution Approach – Second collect the unstated facts
? Indications of a hiring process.
? The HR co ordinates with different departments fo0r their demands of filling new employees. All the respective department heads fill their requirements in the ERP system, under HR Recruitment module. ? HR decides to have a policy of Internal Hire for such potential candidates and shift its potential good candidates from Nasik location to Pune location
25
Different input documents
? The input data is: An employee requisition form from various
departments stating the requests for hiring respective positions needed. ? The company HR may also use ERP - HR module to find suitable candidates to shift from Nasik to Pune, using the following search/report criterion. ? Reports required for hiring processes: ? No of vacancies ? Job descriptions - requirement of experience, skills, age, salary, position etc. ? Interview dates - Recruitment drives ? Resume bank - application pools ? Specify details about external and internal sources, recruitment process, and new trends in recruitment 26
Supporting reports
?
The reports used for Inputs from any ERP software: ? Employee details - personal and official like name, address, family details, age, official such as - department details, reporting structure, etc. ? Employee Skills ? Employee Experience summary. ? Employee’s performance rating, based on their appraisal score. ? Employee salary structure
27
Important questions
What is HRM (Human Resource Management)? In HRM, which policies and practices carried out by management? 2. What is recruitment? What are the internal and external factors for recruitment? 3. What are the different methods of recruitments? Explain with example. Differentiate between external and internal recruitment? Advantages and Disadvantages of each. 4. What is purpose of recruitment? 5. Discuss stages of recruitment process? Explain the process of recruitment with diagram?
1.
28
Important questions
? What are the different types of leaves?
? Define appraisal process. List any four
objectives of Employee Appraisal ? List any four Traditional methods of Appraisal. ? What are the problems appear in appraisal?
29
Important questions
? Which are methods and technique of training? What is on job training and off job training?
? What are inputs in training and development?
? What are the objectives of Employee Training?
30
31
doc_482768794.ppt
Agenda
? My Introduction
? Introduction to Business Applications (BA) ? Introduction to HRMS ? Recruitment – Technique ? Employee Appraisal ? Employee Training ? Leave Accounting and Payroll ? Case study on Recruitment
2
Success in the IT Industry
Communication (Verbal, Written, Interpersonal, etc) Technology (Software or Programming skills)
Domain (Application or System knowledge)
3
Introduction to BA
? Applications to satisfy business needs
? Simplifies and supports the business ? Examples: ? Human Resource Management System ? Sales and Distribution Management System ? Production Planning Control System ? Banking System ? Customer Relationship Management System
4
The Story begins…
? Three young guys named Raj, Rahul and Rajiv are
studying in IIT, Mumbai. In their final year they come up with a idea to develop mobile based software applications for health services. ? All three of them decide to form a company “HealthSoft Application Services Pvt. Ltd.” setup in Pune ? They work hard and come up with their first product which becomes a hit in the market.
5
After few years
? Initially the three friends are only ones working for
the company ? After few years the company adds few more products and also the number of employees go up to 150 ? With growth come newer challenges – there are interpersonal issues, it is difficult to track the responsibility areas of the employees as well as the three owners, the recruitment cost keeps increasing, employees keep complaining of low salaries
6
The bigger challenges
? In midst of all this chaos, the company does well but
its growth rate slows down. The three friends keep wondering what is wrong since they seem to do everything right. ? The sales team is bringing in the projects, the development team executes the project with perfection, the testing team does great work as well.
? So what exactly is missing…???
7
Nailing the challenge
? After a lot of
deliberation, the three friends understand what needs to be corrected…They had not really planned for the most important resource of their organization – the HUMAN RESOURCE
? They decide to hire an experienced Human Resource
Manager – Sam, to create the HRMS (Human Resource Management System) for their organization
8
Introduction of HRMS
? Sam explains HRM is the organizational function that deals
with issues related to people such as
? compensation ? hiring ? performance management
? organization development
? safety and wellness ? benefits ? employee motivation, ? communication
? administration
? training and development
? HRMS
provide a link between human management and information technology
resource
9
Recruitment
? Raj informs Sam that they have successfully bid for a
new project and they will need to hire 25 more resources within next 2 months ? Sam decides to design the recruitment process which is the process of
? attracting, ? screening, and
? selecting
qualified people for a job at an organization or firm.
10
Internal Sources
? Transfers: From one department to another ? Promotions: The employees are promoted from one department
to other (or same) based on experience ? Upgrading and Demotion of present employees ? Retired and Retrenched employees ? The dependents and relatives of Deceased employees and Disabled employees
? Advantage: Recruitment from internal sources save time and
costs of the organizations as the people are already aware of the organizational culture and the policies and procedures
11
External Sources
Source Press Advertisements
Educational Institutes - Campus Recruitment
Advantage Wide reach
Increases employment
Placement Agencies
Government employment exchanges Labour contractors
Wide options and short turn around time
Cheaper Source manual labour
Unsolicited applicants
Employee referrals/Recommendations E-portals
Create talent pool or database
Increase loyalty of existing employees Increased reach
12
Recruitment Process
13
Factors Affecting Recruitment
14
Employee Appraisal
? Performance appraisal rates the employees in terms of
their performance ? It defines and measures the performance of the employees and the organization as a whole ? It is a tool for accessing the performance of the organization
15
Need for Appraisal
? Review the performance over a given period of time
? Judge the gap between actual and desired performance ? Diagnose the training and development needs ? Provide information for promotions, transfers etc. ? Provide clarity of the expectations and responsibilities
of the functions ? Reduce the grievances of the employees ? Strengthen the relationship and communication between superior – subordinates
16
Appraisal Methods
? Top-Down Employee Performance Evaluations
? Peer-to-Peer Employee Performance Evaluations ? Self-Assessment Performance Reviews ? 360 Degree Appraisal ? Team Performance Appraisal ? Rank and Yank Strategy
17
Problems or Limitations while conducting appraisals
? Halo effect
? Horn effect ? Central tendency ? Leniency and strictness ? Spill over effect ? Fear of loosing subordinates and spoiling relations
18
Employee Training
? Objectives of Training - availability of a skilled and willing
?
?
? ?
workforce to an organization Individual Objectives – help employees in achieving their personal goals Organizational Objectives – assist the organization with its primary objective by bringing individual effectiveness Functional Objectives – maintain the department’s contribution at a level suitable to the organization’s needs Societal Objectives – ensure that an organization is ethically and socially responsible to the needs and challenges of the society
19
Training methods
On-the-job (OTJ) Training • Job Rotation • Mentoring • Coaching • • • • • • • • Off-the-job (OTJ) Training Computer Based Training Lectures Labs Distant Learning E-Books Coaching Seminars/Workshops Group Study
20
Training Benefits
? Increased job satisfaction and morale
? Increased efficiencies in processes, resulting in
financial gain ? Increased capacity to adopt new technologies and methods ? Increased innovation in strategies and products ? Reduced employee turnover ? Enhanced company image ? Risk management, e.g., training about sexual harassment, diversity training
21
Case study
? HealthSoft has decided to expand operations further
? Its managers know that they have to expand its
employment from 175 to 500 in next 1 year. In addition, the company branch at Nasik, needs to be closed, due to low performance. ? But then there are a few employees, employed at Nasik office, who have very good management skills; and a few who are technically skilled. These employees are the company’s assets & wouldn’t want to lay them off.
22
Case Study (contd.)
? The H.R managers are in a fix , in deciding the techniques
to be used to increase employee strength in Pune, from 175 to 500. ? Suggest suitable business process that can be used for recruitment in Pune. Specify the different input documents(detailed documents) that are necessary for your specified business process & also suggest any supporting reports that can be obtained from your specified business process.
23
Solution Approach – First collect the direct stated facts
? ?
The company decided to expand its operation Now the second part of the case study says - the company decides to close operations in Nasik. There are a few heads in Nasik, the company wish to retain, as assets.
24
Solution Approach – Second collect the unstated facts
? Indications of a hiring process.
? The HR co ordinates with different departments fo0r their demands of filling new employees. All the respective department heads fill their requirements in the ERP system, under HR Recruitment module. ? HR decides to have a policy of Internal Hire for such potential candidates and shift its potential good candidates from Nasik location to Pune location
25
Different input documents
? The input data is: An employee requisition form from various
departments stating the requests for hiring respective positions needed. ? The company HR may also use ERP - HR module to find suitable candidates to shift from Nasik to Pune, using the following search/report criterion. ? Reports required for hiring processes: ? No of vacancies ? Job descriptions - requirement of experience, skills, age, salary, position etc. ? Interview dates - Recruitment drives ? Resume bank - application pools ? Specify details about external and internal sources, recruitment process, and new trends in recruitment 26
Supporting reports
?
The reports used for Inputs from any ERP software: ? Employee details - personal and official like name, address, family details, age, official such as - department details, reporting structure, etc. ? Employee Skills ? Employee Experience summary. ? Employee’s performance rating, based on their appraisal score. ? Employee salary structure
27
Important questions
What is HRM (Human Resource Management)? In HRM, which policies and practices carried out by management? 2. What is recruitment? What are the internal and external factors for recruitment? 3. What are the different methods of recruitments? Explain with example. Differentiate between external and internal recruitment? Advantages and Disadvantages of each. 4. What is purpose of recruitment? 5. Discuss stages of recruitment process? Explain the process of recruitment with diagram?
1.
28
Important questions
? What are the different types of leaves?
? Define appraisal process. List any four
objectives of Employee Appraisal ? List any four Traditional methods of Appraisal. ? What are the problems appear in appraisal?
29
Important questions
? Which are methods and technique of training? What is on job training and off job training?
? What are inputs in training and development?
? What are the objectives of Employee Training?
30
31
doc_482768794.ppt