Service Improves Service Delivery
Create an efficient and effective service business using integrated enterprise-wide information available in other Front Office and ERP applications.
Many of the features that increase profitability also streamline and improve organization’s service delivery.
Service Applications provides complete support for the aftermarket service cycle enabling companies to improve response times by sending the right engineer to a field service call, or improve customer service by routing a support call to the agent trained in supporting a particular product.
The Customer Care features of Service Applications also provide the customer management information to allow agents to respond to a variety of customer inquiries during one call without transferring the customer from person to person.
Create an efficient and effective service business using integrated enterprise-wide information available in other Front Office and ERP applications.
Many of the features that increase profitability also streamline and improve organization’s service delivery.
Service Applications provides complete support for the aftermarket service cycle enabling companies to improve response times by sending the right engineer to a field service call, or improve customer service by routing a support call to the agent trained in supporting a particular product.
The Customer Care features of Service Applications also provide the customer management information to allow agents to respond to a variety of customer inquiries during one call without transferring the customer from person to person.