Description
A case study on Job Satisfaction.Its based on a hospital.
SVKM’S NMIMS
Assignment-1
Case on Job Satisfaction
Paras Joshi 11/2/2010
By
Paras Joshi MBA Tech(Computer Science)
Mukesh Patel School of Technology Management and Engineering
Aashirwaad is a 500-bed community hospital which has been serving the patients and has established itself as a centre for medical services to people suffering from various diseases. Recently, a young man named Raj was hired as an attendant in the X-Ray department at Aashirwad hospital. Chief duties of Raj mainly consisted of: ? ? ? ?
Calling for patients in their rooms Transferring them from bed to wheel chair or stretcher Helping them into position in the X-Ray Rooms Returning them to their own rooms
According to Mr. Jayesh, the Personnel Director, this was the most difficult job to fill as it was full time. Because of the amount of lifting involved the attendant had to be a man in good physical condition, and at the same time he had to be acceptable to the patients. He had to be able to find his way around the hospital, to follow directions, to work on his own. Yet the job was a dead end; the Personnel Director believed that it did not prepare the attendant for any other position. Turnover in this job was as high as anywhere in the hospital.
The X-Ray department was known among hospital personnel as a friendly place. The chief radiologist, Dr. Dipak and his assistant, Dr. Priya, were well-liked by their people. The department secretary and 5 technicians, all girls, seemed to enjoy one another’s company and their work.
When Raj applied for the work, he said that he wanted to go to the Seminary but for that he had to work for at least a year first in order to save some money. He considered the hospital as offering him a chance to be in contact with people, where he could be a service. When Mr. Jayesh described the job of X-Ray attendant, he accepted it at once. Mr. Jayesh was happy that the job was now filled for next 12 to 18 months. Follow-up checks showed that Raj was rapidly learning his way around in the hospital, that he is enjoying the job, and that the department is delighted to have him.
After 7-8 months, a notice of termination for Raj was delivered at the desk of Mr. Jayesh Raj came to his office for an exit interview. As explanation he simply described a single trip from one of his mornings at work.
“What next?” Raj asked the secretary in the X-Ray department. It was 11 in the morning and he was almost at his first pause for a breath. “Mrs. Joshi, First Floor, bring her down for another treatment. Then take the man who’s in that wing, you might as well run up to 314 on the same trip to get Gaurav Shah. Dr. Mehta wants another picture to see how his back is knitting. He’ll go in Room C.” “Yeah? Give me the requisitions.” “Who has time to make out requisitions” the secretary laughed “Check the order book here if you forget.”
Raj set out for the First Floor. As he stepped of the elevator, the charge nurse looked up from the desk, “Well, glad you finally got here. I began to think Mrs. Joshi never would get down for her treatment.”
Mrs. Joshi was a large woman with a voice to match. She had not enjoyed her morning of waiting, without breakfast, to go down for another treatment. Raj easily helped out Mrs. Joshi but he took her to Room C where Gaurav was to be taken. So, the technician in room C checked the order book and told Raj in a bit harsh way that Mrs. Joshi was to be taken to Room A.
Questions
1. Why were services of Raj terminated? 2. Issues of job satisfaction that emerge from the case
doc_364658556.pdf
A case study on Job Satisfaction.Its based on a hospital.
SVKM’S NMIMS
Assignment-1
Case on Job Satisfaction
Paras Joshi 11/2/2010
By
Paras Joshi MBA Tech(Computer Science)
Mukesh Patel School of Technology Management and Engineering
Aashirwaad is a 500-bed community hospital which has been serving the patients and has established itself as a centre for medical services to people suffering from various diseases. Recently, a young man named Raj was hired as an attendant in the X-Ray department at Aashirwad hospital. Chief duties of Raj mainly consisted of: ? ? ? ?
Calling for patients in their rooms Transferring them from bed to wheel chair or stretcher Helping them into position in the X-Ray Rooms Returning them to their own rooms
According to Mr. Jayesh, the Personnel Director, this was the most difficult job to fill as it was full time. Because of the amount of lifting involved the attendant had to be a man in good physical condition, and at the same time he had to be acceptable to the patients. He had to be able to find his way around the hospital, to follow directions, to work on his own. Yet the job was a dead end; the Personnel Director believed that it did not prepare the attendant for any other position. Turnover in this job was as high as anywhere in the hospital.
The X-Ray department was known among hospital personnel as a friendly place. The chief radiologist, Dr. Dipak and his assistant, Dr. Priya, were well-liked by their people. The department secretary and 5 technicians, all girls, seemed to enjoy one another’s company and their work.
When Raj applied for the work, he said that he wanted to go to the Seminary but for that he had to work for at least a year first in order to save some money. He considered the hospital as offering him a chance to be in contact with people, where he could be a service. When Mr. Jayesh described the job of X-Ray attendant, he accepted it at once. Mr. Jayesh was happy that the job was now filled for next 12 to 18 months. Follow-up checks showed that Raj was rapidly learning his way around in the hospital, that he is enjoying the job, and that the department is delighted to have him.
After 7-8 months, a notice of termination for Raj was delivered at the desk of Mr. Jayesh Raj came to his office for an exit interview. As explanation he simply described a single trip from one of his mornings at work.
“What next?” Raj asked the secretary in the X-Ray department. It was 11 in the morning and he was almost at his first pause for a breath. “Mrs. Joshi, First Floor, bring her down for another treatment. Then take the man who’s in that wing, you might as well run up to 314 on the same trip to get Gaurav Shah. Dr. Mehta wants another picture to see how his back is knitting. He’ll go in Room C.” “Yeah? Give me the requisitions.” “Who has time to make out requisitions” the secretary laughed “Check the order book here if you forget.”
Raj set out for the First Floor. As he stepped of the elevator, the charge nurse looked up from the desk, “Well, glad you finally got here. I began to think Mrs. Joshi never would get down for her treatment.”
Mrs. Joshi was a large woman with a voice to match. She had not enjoyed her morning of waiting, without breakfast, to go down for another treatment. Raj easily helped out Mrs. Joshi but he took her to Room C where Gaurav was to be taken. So, the technician in room C checked the order book and told Raj in a bit harsh way that Mrs. Joshi was to be taken to Room A.
Questions
1. Why were services of Raj terminated? 2. Issues of job satisfaction that emerge from the case
doc_364658556.pdf