Description
Noodles & Company limits the exposure of credit card information as much as possible, with restaurants holding the data for as little time as possible and transmitting the information directly to credit card companies without going through the network and systems at headquarters.
Noodles & Company gains more proactive protection with Trend Micro™
InterScan™ Messaging Security Virtual Appliance.
Securing Your Web World
RESTAURANTS I CASE STUDY Page 1 of 2
Multilayered Security in a Distributed
Business-Critical Environment
Challenge
At Noodles & Company, everyone is security minded, with Payment Card Industry (PCI)
regulations driving all security initiatives. “PCI is our world,” explained Nick Fields, senior
systems administrator in IT at Noodles & Company. “Our systems process credit cards—
which are central to our business—and we continually discuss what we can do to keep our
infrastructure clean.”
Noodles & Company limits the exposure of credit card information as much as possible,
with restaurants holding the data for as little time as possible and transmitting the infor-
mation directly to credit card companies without going through the network and systems
at headquarters. To further protect this sensitive customer information, the company
deployed several Trend MicroTM Deep Security software modules last year.
Securing email communications has also become increasingly critical for Noodles &
Company. Email connects them with partners, alerts IT to issues regarding their software
as a service (SaaS) business applications, and connects all restaurants to critical admin-
istration and back-offce functions at headquarters. “Email traffc is getting heavier as we
evolve our business processes for improved productivity,” said Fields. “We’ve cut down
the use of faxes so that the staff doesn’t have to scan in the weekly restaurant invoices
and reports after they are received. And we have minimized the use of standard mail and
overnight deliveries. The time savings have really helped department productivity and the
lower shipping costs really add up—especially when multiplied across 186 restaurants.”
As a result of becoming more email-centric, IT has been challenged to protect email traffc
and block threats that could enter the company’s network through this channel. “If email is
down for even a short period of time, we hear about it,” said Fields.
Solution
Protecting email was initially accomplished with an email security solution deployed
on the mail server. When this layer of scanning began to signifcantly slow the server
performance and impact email access for the company, IT looked for a gateway email
security solution that could build in the protection they needed while freeing up the internal
network and systems.
An evaluation of gateway solutions led the company to select Trend Micro™ InterScan™
Messaging Security Suite. This year Noodles & Company migrated the solution from soft-
ware on a dedicated appliance at the gateway to its virtualized server environment. “Over
the last three years, we have virtualized about 80% of our servers,” said Fields. “VMware
EXECUTIVE SUMMARY
Customer Name: Noodles & Company
Industry: Restaurants
Location: Headquarters in
Broomfeld, Colorado
Web Site: www.noodles.com
Number of Employees: 4500
CHALLENGE:
• Increase protection on business-critical email
communications
• Block threats that could compromise sensitive
credit card information on the network
• Integrate security and virtualization initiatives
SOLUTION:
• Deploy Trend Micro gateway messaging
security on VMware platform
• Take advantage of in-the-cloud layer of
protection, with web and email reputation
• Migrate endpoint security to Trend Micro
BUSINESS RESULTS:
• Maximized protection (threats blocked
before they enter the network)
• Minimized complexity (virtualized
confguration; vendor consolidation)
• Strengthened (proactive) protection
“ With the Trend Micro InterScan Messaging Security Virtual Appliance, email-related help desk
calls have dropped from six a week down to about one a month.”
— Nick Fields, Senior Systems Administrator, IT, Noodles & Company
TREND MICRO I NOODLES & COMPANY
has made it easier to deploy and manage new applications—we avoid the cost and com-
plexity of a new physical server for every new line-of-business application. It was very
easy to install and set up the Trend Micro InterScan Messaging Security Virtual Appliance
within our VMware environment. There was not much required confguration—it was very
straightforward.”
The gateway security solution now flters out spam and combines reputation fltering with
antivirus and antispyware to help Noodles & Company block threats that could result in
the loss of confdential information. Outbound email is also scanned to ensure that threats
are not being spread to the company’s partners. Besides supporting compliance initia-
tives, the Trend Micro gateway messaging security solution compliments the company’s
virtualization initiative and helps to lower operating costs. “With the Trend Micro Interscan
Messaging Security Virtual Appliance, email-related HelpDesk calls have dropped from
three to six a week down to about one a month,” said Fields. “The solution is doing a better
job for us, compared to relying solely on security at the email server.”
The success of the gateway solution led IT to evaluate other Trend Micro security solu-
tions. After a pilot test of Trend Micro™ Enterprise Security for Endpoints, including the
Trend Micro™ OffceScan™ component, Noodles & Company has decided to switch from
their previous vendor to the Trend Micro solution. “The web reputation protection built
into the Trend Micro Enterprise Security for Endpoints does a great job of blocking the
latest threats,” said Fields. “With Trend Micro, we defnitely maximize our protection. Con-
solidating security solutions from one vendor also helps us simplify our environment and
management tasks.”
The Trend Micro solutions deployed at Noodles & Company are powered by the Trend
Micro™ Smart Protection Network™ infrastructure, a next-generation cloud-client inno-
vation that combines sophisticated cloud-based reputation technology, feedback loops,
and the expertise of TrendLabsSM researchers to deliver real-time protection from
emerging threats.
Results
Compliance remains a strategic focus for Noodles & Company, and the latest Trend Mi-
cro security solution deployments strengthen the company’s compliance position. Fields
explained, “As part of our commitment to keeping our infrastructure as clean and safe as
possible, Trend Micro solutions defnitely help us meet compliance requirements. And they
take a huge load off other systems.”
Overall, Trend Micro solutions have also supported IT’s shift to a less reactive stance for
security. “Before we introduced our multilayered solutions, we were constantly fghting
fres and replacing systems,” said Fields. “About 30% of our week was taken up with bat-
tling attacks. Now, we spend next to no time dealing with threats because they don’t reach
us. Trend Micro solutions and Smart Protection Network have helped us reach our goal of
becoming more proactive. Why worry about cleaning up threats if we can keep them off
of our network in the frst place? Trend Micro has the right approach and is doing better
than other security vendors when it comes to in-the-cloud protection. They help us prevent
infections, and this is our key focus.”
DEPLOYMENT ENVIRONMENT
Headquarters and 186 company-owned
restaurants across 15 states
200 computers at headquarters, plus point-of-sale
and back-offce systems in restaurants
Trend Micro InterScan Messaging Security Virtual
Appliance version 7
Trend Micro Enterprise Security for Endpoints, 10.0
Trend Micro Deep Security
VMware virtualized server environment
Company Profle
Noodles & Company is about serving real food,
real quick. Our menu features made-to-order
noodles, soups and salads inspired from around
the world that make everyone happy from kids to
adults. Think Mac & Cheese, Pad Thai, Chinese
Chop Salad and Pesto Cavatappi all under one
roof. Within minutes of ordering, a fresh made-
to-order dish will be delivered to the table on real
china with real silverware. Nothing fake here. You
also don’t have to clear your table or leave a tip.
We just aim to please.
Noodles & Company is a collection of more
than 225 neighborhood restaurants in 18 states
(including both corporate and franchised owned),
and growing. Please visit www.noodles.com to fnd
a restaurant near you.
Trend Micro Security
• Trend Micro Enterprise Security
http://www.trendmicro/go/enterprise
• Trend Micro Smart Protection
Network
http://www.smartprotectionnetwork.com
• Trend Micro InterScan Messaging Security
Virtual Appliance
http://us.trendmicro.com/us/products/enterprise/
interscan-messaging-security-virtual-appliance/
index.html
• Trend Micro Enterprise Security for Endpoints
http://us.trendmicro.com/us/products/enterprise/
security-for-endpoints/index.html
• Trend Micro Deep Security
http://us.trendmicro.com/us/solutions/enterprise/
security-solutions/virtualization/deep-security/
index.html
RESTAURANTS I CASE STUDY Page 2 of 2
©2010 Trend Micro Incorporated. All rights reserved. All Trend Micro company,
product and service names and slogans are trademarks or registered trademarks
of Trend Micro Incorporated. Other names and marks are the property of their
respective owners.
SS06NOOIMSVAESE100226CA
www.trendmicro.com
“ Trend Micro solutions and Smart Protection Network have
helped us reach our goal of becoming more proactive. Why
worry about cleaning up threats if we can keep them off of
our network in the ?rst place? They help us prevent infections,
and this is our key focus.”
— Nick Fields, Senior Systems Administrator, IT, Noodles & Company
doc_130684783.pdf
Noodles & Company limits the exposure of credit card information as much as possible, with restaurants holding the data for as little time as possible and transmitting the information directly to credit card companies without going through the network and systems at headquarters.
Noodles & Company gains more proactive protection with Trend Micro™
InterScan™ Messaging Security Virtual Appliance.
Securing Your Web World
RESTAURANTS I CASE STUDY Page 1 of 2
Multilayered Security in a Distributed
Business-Critical Environment
Challenge
At Noodles & Company, everyone is security minded, with Payment Card Industry (PCI)
regulations driving all security initiatives. “PCI is our world,” explained Nick Fields, senior
systems administrator in IT at Noodles & Company. “Our systems process credit cards—
which are central to our business—and we continually discuss what we can do to keep our
infrastructure clean.”
Noodles & Company limits the exposure of credit card information as much as possible,
with restaurants holding the data for as little time as possible and transmitting the infor-
mation directly to credit card companies without going through the network and systems
at headquarters. To further protect this sensitive customer information, the company
deployed several Trend MicroTM Deep Security software modules last year.
Securing email communications has also become increasingly critical for Noodles &
Company. Email connects them with partners, alerts IT to issues regarding their software
as a service (SaaS) business applications, and connects all restaurants to critical admin-
istration and back-offce functions at headquarters. “Email traffc is getting heavier as we
evolve our business processes for improved productivity,” said Fields. “We’ve cut down
the use of faxes so that the staff doesn’t have to scan in the weekly restaurant invoices
and reports after they are received. And we have minimized the use of standard mail and
overnight deliveries. The time savings have really helped department productivity and the
lower shipping costs really add up—especially when multiplied across 186 restaurants.”
As a result of becoming more email-centric, IT has been challenged to protect email traffc
and block threats that could enter the company’s network through this channel. “If email is
down for even a short period of time, we hear about it,” said Fields.
Solution
Protecting email was initially accomplished with an email security solution deployed
on the mail server. When this layer of scanning began to signifcantly slow the server
performance and impact email access for the company, IT looked for a gateway email
security solution that could build in the protection they needed while freeing up the internal
network and systems.
An evaluation of gateway solutions led the company to select Trend Micro™ InterScan™
Messaging Security Suite. This year Noodles & Company migrated the solution from soft-
ware on a dedicated appliance at the gateway to its virtualized server environment. “Over
the last three years, we have virtualized about 80% of our servers,” said Fields. “VMware
EXECUTIVE SUMMARY
Customer Name: Noodles & Company
Industry: Restaurants
Location: Headquarters in
Broomfeld, Colorado
Web Site: www.noodles.com
Number of Employees: 4500
CHALLENGE:
• Increase protection on business-critical email
communications
• Block threats that could compromise sensitive
credit card information on the network
• Integrate security and virtualization initiatives
SOLUTION:
• Deploy Trend Micro gateway messaging
security on VMware platform
• Take advantage of in-the-cloud layer of
protection, with web and email reputation
• Migrate endpoint security to Trend Micro
BUSINESS RESULTS:
• Maximized protection (threats blocked
before they enter the network)
• Minimized complexity (virtualized
confguration; vendor consolidation)
• Strengthened (proactive) protection
“ With the Trend Micro InterScan Messaging Security Virtual Appliance, email-related help desk
calls have dropped from six a week down to about one a month.”
— Nick Fields, Senior Systems Administrator, IT, Noodles & Company
TREND MICRO I NOODLES & COMPANY
has made it easier to deploy and manage new applications—we avoid the cost and com-
plexity of a new physical server for every new line-of-business application. It was very
easy to install and set up the Trend Micro InterScan Messaging Security Virtual Appliance
within our VMware environment. There was not much required confguration—it was very
straightforward.”
The gateway security solution now flters out spam and combines reputation fltering with
antivirus and antispyware to help Noodles & Company block threats that could result in
the loss of confdential information. Outbound email is also scanned to ensure that threats
are not being spread to the company’s partners. Besides supporting compliance initia-
tives, the Trend Micro gateway messaging security solution compliments the company’s
virtualization initiative and helps to lower operating costs. “With the Trend Micro Interscan
Messaging Security Virtual Appliance, email-related HelpDesk calls have dropped from
three to six a week down to about one a month,” said Fields. “The solution is doing a better
job for us, compared to relying solely on security at the email server.”
The success of the gateway solution led IT to evaluate other Trend Micro security solu-
tions. After a pilot test of Trend Micro™ Enterprise Security for Endpoints, including the
Trend Micro™ OffceScan™ component, Noodles & Company has decided to switch from
their previous vendor to the Trend Micro solution. “The web reputation protection built
into the Trend Micro Enterprise Security for Endpoints does a great job of blocking the
latest threats,” said Fields. “With Trend Micro, we defnitely maximize our protection. Con-
solidating security solutions from one vendor also helps us simplify our environment and
management tasks.”
The Trend Micro solutions deployed at Noodles & Company are powered by the Trend
Micro™ Smart Protection Network™ infrastructure, a next-generation cloud-client inno-
vation that combines sophisticated cloud-based reputation technology, feedback loops,
and the expertise of TrendLabsSM researchers to deliver real-time protection from
emerging threats.
Results
Compliance remains a strategic focus for Noodles & Company, and the latest Trend Mi-
cro security solution deployments strengthen the company’s compliance position. Fields
explained, “As part of our commitment to keeping our infrastructure as clean and safe as
possible, Trend Micro solutions defnitely help us meet compliance requirements. And they
take a huge load off other systems.”
Overall, Trend Micro solutions have also supported IT’s shift to a less reactive stance for
security. “Before we introduced our multilayered solutions, we were constantly fghting
fres and replacing systems,” said Fields. “About 30% of our week was taken up with bat-
tling attacks. Now, we spend next to no time dealing with threats because they don’t reach
us. Trend Micro solutions and Smart Protection Network have helped us reach our goal of
becoming more proactive. Why worry about cleaning up threats if we can keep them off
of our network in the frst place? Trend Micro has the right approach and is doing better
than other security vendors when it comes to in-the-cloud protection. They help us prevent
infections, and this is our key focus.”
DEPLOYMENT ENVIRONMENT
Headquarters and 186 company-owned
restaurants across 15 states
200 computers at headquarters, plus point-of-sale
and back-offce systems in restaurants
Trend Micro InterScan Messaging Security Virtual
Appliance version 7
Trend Micro Enterprise Security for Endpoints, 10.0
Trend Micro Deep Security
VMware virtualized server environment
Company Profle
Noodles & Company is about serving real food,
real quick. Our menu features made-to-order
noodles, soups and salads inspired from around
the world that make everyone happy from kids to
adults. Think Mac & Cheese, Pad Thai, Chinese
Chop Salad and Pesto Cavatappi all under one
roof. Within minutes of ordering, a fresh made-
to-order dish will be delivered to the table on real
china with real silverware. Nothing fake here. You
also don’t have to clear your table or leave a tip.
We just aim to please.
Noodles & Company is a collection of more
than 225 neighborhood restaurants in 18 states
(including both corporate and franchised owned),
and growing. Please visit www.noodles.com to fnd
a restaurant near you.
Trend Micro Security
• Trend Micro Enterprise Security
http://www.trendmicro/go/enterprise
• Trend Micro Smart Protection
Network
http://www.smartprotectionnetwork.com
• Trend Micro InterScan Messaging Security
Virtual Appliance
http://us.trendmicro.com/us/products/enterprise/
interscan-messaging-security-virtual-appliance/
index.html
• Trend Micro Enterprise Security for Endpoints
http://us.trendmicro.com/us/products/enterprise/
security-for-endpoints/index.html
• Trend Micro Deep Security
http://us.trendmicro.com/us/solutions/enterprise/
security-solutions/virtualization/deep-security/
index.html
RESTAURANTS I CASE STUDY Page 2 of 2
©2010 Trend Micro Incorporated. All rights reserved. All Trend Micro company,
product and service names and slogans are trademarks or registered trademarks
of Trend Micro Incorporated. Other names and marks are the property of their
respective owners.
SS06NOOIMSVAESE100226CA
www.trendmicro.com
“ Trend Micro solutions and Smart Protection Network have
helped us reach our goal of becoming more proactive. Why
worry about cleaning up threats if we can keep them off of
our network in the ?rst place? They help us prevent infections,
and this is our key focus.”
— Nick Fields, Senior Systems Administrator, IT, Noodles & Company
doc_130684783.pdf