Remote Jobs - Umbrel: Customer Support (non-technical)

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Umbrel: Customer Support (non-technical)

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Headquarters: Remote

In this role, you will:

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  Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
  
  
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  Work with our logistics and fulfillment team to resolve order/shipping issues
  
  
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  Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
  
  
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  Create how-tos, guides, wikis, knowledge base, etc for recurring questions
  

We hope you:

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  Have great written communication skills
  
  
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  Like talking to users and are willing to constantly do so without external encouragement
  
  
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  Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
  

To apply: Remote Customer Support (non-technical) at Umbrel

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