Remote Jobs - Tortuga Forma: Sales & Operations Assistant

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Tortuga Forma: Sales & Operations Assistant

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Headquarters: Brooklyn, NY
URL: Objects to make a home flourish with stories - Tortuga Forma

Tortuga Forma is hiring for a motivated Sales & Operations Assistant seeking steady work to support a long-term career in administration and/or sales. This is a part-time, remote role requiring 10 - 15 hours per week. We are looking for a longer term commitment of 2+ years.

We are:

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  A small team of focused individuals who believe that regular and clear communication is the key to our company's success.
  
  
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  Dedicated to training and supporting each other to achieve team and personal goals
  
  
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  Cheerleaders who celebrate team and individual wins
  
  
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  Inspired by contemporary design, informed by historical design, and excited by online retail.
  

You are:

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  A self-starter who can work and think independently, is highly organized, and detail-oriented
  
  
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  Rigorous at following up and love solving problems and troubleshooting for customers
  
  
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  Willing to take challenges head-on, both big and small
  
  
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  Someone who asks thoughtful questions, open to receiving feedback, and is eager to learn
  
  
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  Reliable at showing up for meetings, accountable to responsibilities and tasks
  

Sales & Operations Responsibilities:

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  Order logistics such as entry, tracking, and maintenance
  
  
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  Work with the warehouses to obtain shipping quotes, stock level accuracy, and ensure orders are fulfilled properly and on time.
  
  
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  Dropship account maintenance including: allocating inventory, reporting on SKU sell through velocity across 2 - 3 key dropship accounts, addressing late shipments and customer queries, tracking returns.
  
  
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  New dropship account setup including creating the catalog (image specs, product descriptions), learning backend systems, ensuring all information is accurately reflected on partner sites.
  
  
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  Identification of sales opportunities across wholesale and seasonal dropship marketing opportunities with initial outreach and follow ups.
  
  
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  Resolving DTC customer issues, returns processing, and issuing refunds after returns have been received.
  
  
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  Monthly data sorting to match dropship and wholesale sales with payouts received each month.
  
  
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  Use of Quickbooks Online for dropship payment matching for AR
  

Requirements:

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  1-2 years of experience in sales or operations, internship ok
  
  
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  Strong writing skills and is comfortable communicating with external customers
  
  
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  Experience with sales channel backends ( Shopify, Facebook/IG Shop, Pipedrive) is a plus.
  

How to Apply:

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  Resume
  
  
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  Cover letter
  

To apply: Remote Sales & Operations Assistant at Tortuga Forma

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