Remote Jobs - Lightup Network Solutions GmbH & Co. KG: Monitoring & Customer Communication GERMAN & FRENCH (100% Remote, Part-Time)

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Lightup Network Solutions GmbH & Co. KG: Monitoring & Customer Communication GERMAN & FRENCH (100% Remote, Part-Time)

Bringing you latest Remote Jobs - Lightup Network Solutions GmbH & Co. KG: Monitoring & Customer Communication GERMAN & FRENCH (100% Remote, Part-Time)

Headquarters: Frankfurt, Germany
URL: Lightup Network Solutions - Internet & Telecommunications Full-Service Provider

Please do NOT apply unless you speak BOTH German and French fluently.​

About Us​

Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team.

We place great emphasis on security, service quality, and customer care – and we are looking for support in the area of monitoring & proactive customer communication.

Please do NOT apply unless you speak BOTH German and French fluently.​

Responsibilities​

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  Monitor and analyze communication processes using internal tools (partly AI-assisted)
  
  
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  Review and validate unusual activities according to internal criteria
  
  
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  Proactively contact customers when additional information or support is required
  
  
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  Communicate clearly and empathetically to assist customers in special situations
  
  
• 
  Document and report activities for internal tracking and quality assurance
  

Please do NOT apply unless you speak BOTH German and French fluently.​

Requirements​

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  Fluent language skills in German, English, and French (spoken and written)
  
  
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  Excellent communication skills – especially via phone and email
  
  
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  High attention to detail, reliability, and sense of responsibility
  
  
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  Experience in customer communication, call center, or support is a plus
  
  
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  Basic understanding of telecommunications / IT is helpful, but not mandatory
  
  
• 
  Independent, structured, and reliable way of working in a home office environment
  

Please do NOT apply unless you speak BOTH German and French fluently.​

Conditions​

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  Freelance position, not an employment contract
  
  
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  Approx. 4 hours per day (Monday–Friday)
  
  
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  Compensation: 1,000 EUR net per month
  
  
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  Fully remote
  
  
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  Onboarding and support through our team, including internal tools
  

Please do NOT apply unless you speak BOTH German and French fluently.​

Why Join Lightup?​

• 
  Meaningful role where your work directly contributes to customer protection and service quality
  
  
• 
  Part of a small international team, fully remote
  
  
• 
  A responsible position where you can make a real difference for our customers
  

Please do NOT apply unless you speak BOTH German and French fluently.​

To apply: Remote Monitoring & Customer Communication GERMAN & FRENCH (100% Remote, Part-Time) at Lightup Network Solutions GmbH & Co. KG

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