Carebit: Senior Support Engineer
Bringing you latest Remote Jobs - Carebit: Senior Support Engineer
Headquarters: London
URL: Carebit | Advanced cloud practice management software to launch, automate & grow your private medical practice
About you:
We’re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of our support, engineering, and data migration teams – a true technical generalist who enjoys variety.
This is a great fit for a strong developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients.
You’ll work on:
What we are looking for:
Nice to have:
Why join Carebit?
To apply: Remote Senior Support Engineer at Carebit
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Why are you the right fit for this role - Carebit: Senior Support Engineer ?
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Bringing you latest Remote Jobs - Carebit: Senior Support Engineer
Headquarters: London
URL: Carebit | Advanced cloud practice management software to launch, automate & grow your private medical practice
About you:
We’re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of our support, engineering, and data migration teams – a true technical generalist who enjoys variety.
This is a great fit for a strong developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients.
You’ll work on:
- Investigating and resolving bugs or issues raised by our team of Customer Support Specialists.
- Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic)
- Writing Ruby scripts and jobs for post-migration data cleanup or updates
- Collaborating with developers and support staff to triage, prioritise, and resolve issues
- Delivering small fixes to production regularly and reliably
What we are looking for:
- Strong experience with Ruby on Rails (Rails 7, Ruby 3.4)
- Proficiency with React, TypeScript/JavaScript, and PostgreSQL
- Comfort working in a Linux-based environment (AWS ECS, command line)
- Great debugging and troubleshooting skills – you enjoy getting to the root of problems
- Fluent, friendly communication – especially with non-technical users
- A proactive, independent mindset – you get things done without hand-holding
- You must be located within GMT/BST ±3 time zones and available during UK working hours (typically 9am–5.30pm)
Nice to have:
- Sysadmin experience
- Experience supporting SaaS products or working closely with support teams
Why join Carebit?
- Fully remote with flexible working, based around UK hours
- Meaningful product used by thousands of doctors and patients every day
- Calm, supportive, and highly autonomous culture
- Direct involvement in product decisions and fixes that impact real people
- Competitive salary – up to £80k / $100k depending on experience
To apply: Remote Senior Support Engineer at Carebit
Continue reading...
Will you be applying?
Why are you the right fit for this role - Carebit: Senior Support Engineer ?
Why should we hire you?