Questionnaire ::
A brief survey to find out more about Kodak Customer views &
preferences for the G4 Kiosk, Order Station product. I would be grateful if
you could spare a few minutes to participate in it. Thank you for your
cooperation.
1. How many customer visits to your lab/studio on an average in a day?
Less than 20 20-50 50-90 More than 90
2. Which product are you using?
G4 Kiosk G4 Order Station Other, please specify …………...........
3. Since how long you have the above product?
Less than 3 months 3-6 months 6 mths -1 yr more than 1year
4. Is the above product user-friendly?
Yes No, please specify……………………………………..
5. By whom the most above product is use?
Amateurs Professional
6. How many customers visit & use above product on an average in a day?
Less than 15 15-40 40-75 More than 75
7. Mostly which external device is use in the above product to print?
Bluetooth USB Drive CD/DVD Memory Card/Stick
8. Mostly which age group uses the above product?
13-18 19-26 27-35 35 & Above
9. On which occasion the above product is busy?
Weekend Vacation Festivals Other, please specify………...
10. How many print you make in a day using above product?
Less than 100 100-250 250-450 More than 450
11. How frequently the above product is use?
Rarely Frequently Occasionally Normal
12. Which value added feature is most printed?
Calendar Card Frame Others, please specify……….….
13. Rate your experience with each of the following tasks:
Difficult Neutral Easy
Editing pictures
Printing pictures
Transferring pictures to product.
Making calendar
Making a card
Making a passport
Adding text to a photo
Overall usability
14. How do you find the product please rate the following:
Excellent Good Satisfactory Poor Depend on
Device
Features
Editing option
Speed of product
Quality of print
Overall performance
15. Do you want any additional feature?
Yes, please specify…………………………………….. No
16. Do you think this machine should have Internet connectivity?
Yes No, please specify..…………………………………..
17. How likely are you to recommend the above product to your customers?
(Rate on scale of 1 = Low to 4 = Highly)
1 2 3 4
18. How many times service engineer visited?
1-2 2-6 6-10 More than 10 times
19. Are you satisfied with the service?
Yes No, please specify……………………………………..
20. How satisfied are you with the clarity of information or advice provided?
Excellent Good Satisfactory Poor
21. What benefit from the above product you get?
……………………………………………………………..
22. Did you encounter any difficulties/problem? If so, what are they?
……………………………………………………………………………………………
23 Are you happy with the product? Please share your view.
Suggestion: Recommendation:
LAB/STUDIO DETAILS:
Lab/Studio: ………………………………… Person: …………………………………..
Age : ……………….
Location:……………………………………………………………………………………
………………………………………………………………………………………………
Gender: Male Female
A brief survey to find out more about Kodak Customer views &
preferences for the G4 Kiosk, Order Station product. I would be grateful if
you could spare a few minutes to participate in it. Thank you for your
cooperation.
1. How many customer visits to your lab/studio on an average in a day?
Less than 20 20-50 50-90 More than 90
2. Which product are you using?
G4 Kiosk G4 Order Station Other, please specify …………...........
3. Since how long you have the above product?
Less than 3 months 3-6 months 6 mths -1 yr more than 1year
4. Is the above product user-friendly?
Yes No, please specify……………………………………..
5. By whom the most above product is use?
Amateurs Professional
6. How many customers visit & use above product on an average in a day?
Less than 15 15-40 40-75 More than 75
7. Mostly which external device is use in the above product to print?
Bluetooth USB Drive CD/DVD Memory Card/Stick
8. Mostly which age group uses the above product?
13-18 19-26 27-35 35 & Above
9. On which occasion the above product is busy?
Weekend Vacation Festivals Other, please specify………...
10. How many print you make in a day using above product?
Less than 100 100-250 250-450 More than 450
11. How frequently the above product is use?
Rarely Frequently Occasionally Normal
12. Which value added feature is most printed?
Calendar Card Frame Others, please specify……….….
13. Rate your experience with each of the following tasks:
Difficult Neutral Easy
Editing pictures
Printing pictures
Transferring pictures to product.
Making calendar
Making a card
Making a passport
Adding text to a photo
Overall usability
14. How do you find the product please rate the following:
Excellent Good Satisfactory Poor Depend on
Device
Features
Editing option
Speed of product
Quality of print
Overall performance
15. Do you want any additional feature?
Yes, please specify…………………………………….. No
16. Do you think this machine should have Internet connectivity?
Yes No, please specify..…………………………………..
17. How likely are you to recommend the above product to your customers?
(Rate on scale of 1 = Low to 4 = Highly)
1 2 3 4
18. How many times service engineer visited?
1-2 2-6 6-10 More than 10 times
19. Are you satisfied with the service?
Yes No, please specify……………………………………..
20. How satisfied are you with the clarity of information or advice provided?
Excellent Good Satisfactory Poor
21. What benefit from the above product you get?
……………………………………………………………..
22. Did you encounter any difficulties/problem? If so, what are they?
……………………………………………………………………………………………
23 Are you happy with the product? Please share your view.
Suggestion: Recommendation:
LAB/STUDIO DETAILS:
Lab/Studio: ………………………………… Person: …………………………………..
Age : ……………….
Location:……………………………………………………………………………………
………………………………………………………………………………………………
Gender: Male Female