Topic : Quality Issues Around World
Group Members
? Pramod Prajapati
? Ankush Verma ? Rohan Sapale
06 66
78
Introduction
? Until the early 19th Century there was very little
concentration on quality
? Since no one person was responsible for the
complete product
? Defective products were either scrapped or
reworked
By the 1980’s
? Total quality management (TQM) system ? ISO 9000 series ? The ISO 9001 quality management standard has
proven itself
? It is universally accepted ? More industry specific standards
BRIDGESTONE VS FORD MOTORS
? 15-Inch ATX and ATX II tire
Vs
? The tire problem led to more than 3000 accidents ? Blame was bounced back ? Bridgestone’s tires and Ford’s design of the
vehicle were into question
? Decatur, Illinois plant of Bridgestone was closed
Vs
? Ford insists that Explorers fitted with Goodyear tires ? Bridgestone states that the same tire holds up fine
on a Ford Ranger
? Bridgestone has claimed failures have been caused
by Ford's recommended tire pressure
? Both’s actions should be to FIX IT
? A product recall was announced ? Bridgestone recalled 6.5 million tires
Vs
? A large number of lawsuits have been filed against
both Ford and Firestone
? Some settled out of court ? Both Ford and Bridgestone knew of the dangers
? End of Ford/Bridgestone relations
? Effectively ending a 100-year supply relationship
COCA COLA
? Business Landscape
? Ensure Food Safety & Security Across Entire
Supply Chain While: – Maintaining Quality in a Rapidly Evolving Business Environment – Producing Products Complaint to Increasing Regulatory Requirements & Consumer Expectations
Coca-Cola Crisis in India
? August 6th 2003, Center for Science and Environment
(CSE) releases report
? Tests conducted by a variety of agencies ? Confirmed that Coca-Cola products contained high
levels of pesticides
? Parliament of India has banned the sale of Coca-Cola
in its cafeteria
? However, Coca-Cola not only continues to sell drinks
laced with poisons
? Ireland, Bolivia, Israel, Britain, Columbia,
Italy, France and Canada also started campaigning for the boycott
? University of Michigan and New York
University banned Coke products from their campuses
? Rajasthan, the High Court ruled in November 2004
? Company must state the level of pesticides on the
product label, in addition to the ingredients
? Ground water lever at Kala Dera, in Rajasthan
Coca Cola Measures
? Key product and package quality ? Coca-Cola system has the highest standards and
processes to ensure consistent quality
? From concentrate production to bottling and
product delivery
? The Coca-Cola system is governed by the Coca-
Cola Operating Requirements
? Highest standards in product safety and quality
Dr Reddy (Pharma Industry)
? Counter medications such as cough and cold
products, nasal sprays, suppositories, medicated wipes and anti-fungal creams
? Dr Reddy's Laboratories for violating the regulator's
manufacturing quality level
? Adulterated Presence of Foreign Tablets ? Five voluntary product recalls ? Establish an acceptable Quality Assurance and
Quality Control program
? If the company violates the consent decree ? The FDA may order them to imposing fines of
$15,000 for each day
? Additional $15,000 for each violation of the law
Improving quality in pharma manufacturing
? Increased Use of Modern Manufacturing Tools ? Benefits of New Process Validation Guidance ? Clueless on the Cost of Poor Quality? ? Right First Time ? Regulatory Uncertainty
Steps for quality assurance
? First Step: Taking the Global High-Level View
? Second Step: Focused Assessment of Selected
Sites
? Third Step: Sustaining the Change ? Overall risk levels dropped by 20 percent and
efficiency improved by 25 percent
Tata Motors - Nano
? Where is the Fault Line?
? If it was a design failure, it would have been seen in
many more cars ? Driven 100,000 kilometres ? Two fires aren’t because of a design flaw
? Tata investigated some suppliers cut corners
? Rise to a bad batch of faulty vehicles
? Tata Motors was forced to shift production
temporarily to Pantnagar in Uttarakhand
? Lot of pressure from the top management to launch
the Nano even though they had concerns about the noise, vibration and harshness of the engine
? Suddenly everybody was under enormous time
pressure
? Ramp up from 3,000 units a month to 15,000 units a
month
? Blaming a supplier is the cheapest trick ? Full responsibility for selecting design, selecting
supplier, validating and testing prototypes, ensuring proper assembly and finally having robust supplier quality processes
? Develop a much more collaborative design
process
Answer to the Customer
? Combination of all these factors — supplier
quality, lack of integration, design adaptation — that has led to a faulty batch of cars
? Replacing starter motors for free in an estimated
140,000 cars
? ?Biggest-ever recall" in Indian history. ? Cost is estimated at more than $20 million.
Conclusion
? Quality in every company place and important
and crucial role ? As quality of the product or services are not as per the standards, the Goodwill of the company is affected. ? The Customer turns to prefer better quality products ? Hence this rather decrease the sale of a company
THANK YOU
doc_700874389.pptx
Group Members
? Pramod Prajapati
? Ankush Verma ? Rohan Sapale
06 66
78
Introduction
? Until the early 19th Century there was very little
concentration on quality
? Since no one person was responsible for the
complete product
? Defective products were either scrapped or
reworked
By the 1980’s
? Total quality management (TQM) system ? ISO 9000 series ? The ISO 9001 quality management standard has
proven itself
? It is universally accepted ? More industry specific standards
BRIDGESTONE VS FORD MOTORS
? 15-Inch ATX and ATX II tire
Vs
? The tire problem led to more than 3000 accidents ? Blame was bounced back ? Bridgestone’s tires and Ford’s design of the
vehicle were into question
? Decatur, Illinois plant of Bridgestone was closed
Vs
? Ford insists that Explorers fitted with Goodyear tires ? Bridgestone states that the same tire holds up fine
on a Ford Ranger
? Bridgestone has claimed failures have been caused
by Ford's recommended tire pressure
? Both’s actions should be to FIX IT
? A product recall was announced ? Bridgestone recalled 6.5 million tires
Vs
? A large number of lawsuits have been filed against
both Ford and Firestone
? Some settled out of court ? Both Ford and Bridgestone knew of the dangers
? End of Ford/Bridgestone relations
? Effectively ending a 100-year supply relationship
COCA COLA
? Business Landscape
? Ensure Food Safety & Security Across Entire
Supply Chain While: – Maintaining Quality in a Rapidly Evolving Business Environment – Producing Products Complaint to Increasing Regulatory Requirements & Consumer Expectations
Coca-Cola Crisis in India
? August 6th 2003, Center for Science and Environment
(CSE) releases report
? Tests conducted by a variety of agencies ? Confirmed that Coca-Cola products contained high
levels of pesticides
? Parliament of India has banned the sale of Coca-Cola
in its cafeteria
? However, Coca-Cola not only continues to sell drinks
laced with poisons
? Ireland, Bolivia, Israel, Britain, Columbia,
Italy, France and Canada also started campaigning for the boycott
? University of Michigan and New York
University banned Coke products from their campuses
? Rajasthan, the High Court ruled in November 2004
? Company must state the level of pesticides on the
product label, in addition to the ingredients
? Ground water lever at Kala Dera, in Rajasthan
Coca Cola Measures
? Key product and package quality ? Coca-Cola system has the highest standards and
processes to ensure consistent quality
? From concentrate production to bottling and
product delivery
? The Coca-Cola system is governed by the Coca-
Cola Operating Requirements
? Highest standards in product safety and quality
Dr Reddy (Pharma Industry)
? Counter medications such as cough and cold
products, nasal sprays, suppositories, medicated wipes and anti-fungal creams
? Dr Reddy's Laboratories for violating the regulator's
manufacturing quality level
? Adulterated Presence of Foreign Tablets ? Five voluntary product recalls ? Establish an acceptable Quality Assurance and
Quality Control program
? If the company violates the consent decree ? The FDA may order them to imposing fines of
$15,000 for each day
? Additional $15,000 for each violation of the law
Improving quality in pharma manufacturing
? Increased Use of Modern Manufacturing Tools ? Benefits of New Process Validation Guidance ? Clueless on the Cost of Poor Quality? ? Right First Time ? Regulatory Uncertainty
Steps for quality assurance
? First Step: Taking the Global High-Level View
? Second Step: Focused Assessment of Selected
Sites
? Third Step: Sustaining the Change ? Overall risk levels dropped by 20 percent and
efficiency improved by 25 percent
Tata Motors - Nano
? Where is the Fault Line?
? If it was a design failure, it would have been seen in
many more cars ? Driven 100,000 kilometres ? Two fires aren’t because of a design flaw
? Tata investigated some suppliers cut corners
? Rise to a bad batch of faulty vehicles
? Tata Motors was forced to shift production
temporarily to Pantnagar in Uttarakhand
? Lot of pressure from the top management to launch
the Nano even though they had concerns about the noise, vibration and harshness of the engine
? Suddenly everybody was under enormous time
pressure
? Ramp up from 3,000 units a month to 15,000 units a
month
? Blaming a supplier is the cheapest trick ? Full responsibility for selecting design, selecting
supplier, validating and testing prototypes, ensuring proper assembly and finally having robust supplier quality processes
? Develop a much more collaborative design
process
Answer to the Customer
? Combination of all these factors — supplier
quality, lack of integration, design adaptation — that has led to a faulty batch of cars
? Replacing starter motors for free in an estimated
140,000 cars
? ?Biggest-ever recall" in Indian history. ? Cost is estimated at more than $20 million.
Conclusion
? Quality in every company place and important
and crucial role ? As quality of the product or services are not as per the standards, the Goodwill of the company is affected. ? The Customer turns to prefer better quality products ? Hence this rather decrease the sale of a company
THANK YOU
doc_700874389.pptx