Description
it includes their services offered , banquet hall , awards and recongnition
Service Operation Management
Taj Hotels
Submitted to:
Ms. Sonali Bannerjee
Submitted by:
Purvi Parihar Akash Agarwal
Introduction
?
?
?
?
Taj Hotels Resorts and Palaces is a worldwide chain of luxury hotels and resorts. Part of the Tata Group, one of India's largest business conglomerates. comprises 76 hotels, 7 palaces, 6 private islands and 12 resorts and spas, spanning 52 destinations in 12 countries across 5 continents. Also located in the United States of America, United Kingdom, Africa, the Middle East, Maldives, Mauritius, Malaysia, Bhutan, Sri Lanka and Australia.
About the brand
?
Born at a time when British-ruled India. ? It is equipped with world class facilities. From English butlers to Turkish baths, The Taj offered its guests the best in luxury. ? The hotel rates were generally priced higher than the economic standards. ? Customer service and innovation helped Taj Hotels maintain its position in the Indian industry. ? First to introduce international cuisines like Sichuan, Thai, Italian, and Mexican in India. ? High, unaided brand recall, the company regularly undertakes advertising campaigns to reinforce its brand values of warmth, luxury, and efficiency.
Services Offered
?
Hotel Business Services include:
o o o o Colour copier Laptop computers on hire Mobile phones on hire Multimedia (with Arabic-enabled) computers o Multiple mobile chargers o Secretarial services o SMS Guest messaging services o Translation/interpretation services o Wi-fi Internet access at Lobby lounge & Business Centre o Workstations
(contd.)
?
Hotel Leisure and Other Services include:
o o o
o o o o o
o o o o o o o
Babysitting Beauty parlour / Hair salon Butler (suites, Taj Club) Car hire service Carpet Shop Currency exchange City Tour & Sightseeing desk Daily shuttle service to beach & shopping mall Desert Safari Trips & Dhow Cruise Doctor-on-call Express laundry / dry cleaning Perfume shop Pharmacy Souvenir Shop Travel assistance
(Contd.)
? Meeting
Rooms & Banquet Facilities
include:
o Guests can make business a pleasure in three meeting rooms. Ballroom is in the shape of an Arabic tent o View Room Types and Amenities o Plan a Business Meeting
Other services
?
Hotels introduced new systems like corporate standardization, renovation of previous properties, and new age services like loyalty programs and spa services. ? Serves as a window to a destination, where guests can absorb the region’s history, savor traditional fare, and interact with the locals. ? Introduced an innovative service called “cyber butlers” in some of its properties, which allow guests to help get connected to the Internet in any part of the hotel. ? Generating brand awareness through niche promotions like participation in global travel exhibitions and marketing alliances. ? Provide guests with the comfort of modern facilities and services.
Awards and Recognition
? ? ?
?
? ?
? ?
2007 Corporate Hotelier of the World (HOTELS magazine) – Raymond N. Bickson, MD and CEO, Taj Hotels Resorts and Palaces Leading Hotels of the World Ltd. (LHW) Chairman’s Award 2007 & 2006 for Best Advertising Campaign SENSES Visions Award 2007 at the SENSES Wellness Awards 2007 – Taj Spa Superbrand 2007 across 1699 brands in 58 countries Platinum Award – Reader’s Digest Trusted Brands Awards 2007 and 2005 Dun & Bradstreet – American Express Corporate Awards 2007 – India's Top 500 Companies 2007 - in the "Hotels" category - The Indian Hotels Company Ltd. Inaugural 'Genius of the Web 2007' award by CNBC-Web 18 in association with Frost & Sullivan for the Best Hotel Website in India. Avaya GlobalConnect Customer Responsiveness Award 2007 & 2005 (Travel and Tourism - Hospitality) and many more…..
Thank You
doc_231696224.ppt
it includes their services offered , banquet hall , awards and recongnition
Service Operation Management
Taj Hotels
Submitted to:
Ms. Sonali Bannerjee
Submitted by:
Purvi Parihar Akash Agarwal
Introduction
?
?
?
?
Taj Hotels Resorts and Palaces is a worldwide chain of luxury hotels and resorts. Part of the Tata Group, one of India's largest business conglomerates. comprises 76 hotels, 7 palaces, 6 private islands and 12 resorts and spas, spanning 52 destinations in 12 countries across 5 continents. Also located in the United States of America, United Kingdom, Africa, the Middle East, Maldives, Mauritius, Malaysia, Bhutan, Sri Lanka and Australia.
About the brand
?
Born at a time when British-ruled India. ? It is equipped with world class facilities. From English butlers to Turkish baths, The Taj offered its guests the best in luxury. ? The hotel rates were generally priced higher than the economic standards. ? Customer service and innovation helped Taj Hotels maintain its position in the Indian industry. ? First to introduce international cuisines like Sichuan, Thai, Italian, and Mexican in India. ? High, unaided brand recall, the company regularly undertakes advertising campaigns to reinforce its brand values of warmth, luxury, and efficiency.
Services Offered
?
Hotel Business Services include:
o o o o Colour copier Laptop computers on hire Mobile phones on hire Multimedia (with Arabic-enabled) computers o Multiple mobile chargers o Secretarial services o SMS Guest messaging services o Translation/interpretation services o Wi-fi Internet access at Lobby lounge & Business Centre o Workstations
(contd.)
?
Hotel Leisure and Other Services include:
o o o
o o o o o
o o o o o o o
Babysitting Beauty parlour / Hair salon Butler (suites, Taj Club) Car hire service Carpet Shop Currency exchange City Tour & Sightseeing desk Daily shuttle service to beach & shopping mall Desert Safari Trips & Dhow Cruise Doctor-on-call Express laundry / dry cleaning Perfume shop Pharmacy Souvenir Shop Travel assistance
(Contd.)
? Meeting
Rooms & Banquet Facilities
include:
o Guests can make business a pleasure in three meeting rooms. Ballroom is in the shape of an Arabic tent o View Room Types and Amenities o Plan a Business Meeting
Other services
?
Hotels introduced new systems like corporate standardization, renovation of previous properties, and new age services like loyalty programs and spa services. ? Serves as a window to a destination, where guests can absorb the region’s history, savor traditional fare, and interact with the locals. ? Introduced an innovative service called “cyber butlers” in some of its properties, which allow guests to help get connected to the Internet in any part of the hotel. ? Generating brand awareness through niche promotions like participation in global travel exhibitions and marketing alliances. ? Provide guests with the comfort of modern facilities and services.
Awards and Recognition
? ? ?
?
? ?
? ?
2007 Corporate Hotelier of the World (HOTELS magazine) – Raymond N. Bickson, MD and CEO, Taj Hotels Resorts and Palaces Leading Hotels of the World Ltd. (LHW) Chairman’s Award 2007 & 2006 for Best Advertising Campaign SENSES Visions Award 2007 at the SENSES Wellness Awards 2007 – Taj Spa Superbrand 2007 across 1699 brands in 58 countries Platinum Award – Reader’s Digest Trusted Brands Awards 2007 and 2005 Dun & Bradstreet – American Express Corporate Awards 2007 – India's Top 500 Companies 2007 - in the "Hotels" category - The Indian Hotels Company Ltd. Inaugural 'Genius of the Web 2007' award by CNBC-Web 18 in association with Frost & Sullivan for the Best Hotel Website in India. Avaya GlobalConnect Customer Responsiveness Award 2007 & 2005 (Travel and Tourism - Hospitality) and many more…..
Thank You
doc_231696224.ppt