netrashetty
Netra Shetty
Affiliated Computer Services Inc. (ACS) provides information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. ACS is based in Dallas, Texas and the current CEO is Lynn Blodgett. ACS is ranked at number 341 on the 2010 Fortune 500 list.[3] Founded in 1988, by Darwin Deason, ACS now operates in nearly 100 countries, generating over $6 billion annually. As of September 2009, ACS employs approximately 74,000 people.[4]
On September 28, 2009, Xerox Corporation announced plans to acquire ACS in a $6.4 billion transaction.[5] The deal closed on February 8, 2010.[6]
Solutions
Contact Us
For more information call
877.414.2676 or
312.529.3284
Mon – Fri, 8 am to 8 pm, ET
Contact Request Form
Businesses have long realized that focusing on core competencies is the key to reducing operational costs, delivering value and gaining a competitive advantage.
At ACS, we go a step further. As your outsourcing partner, we take your non-core customer care processes and turn them into profit-enhancing opportunities for you – while freeing your resources to focus on core competencies. Building and maintaining customer loyalty is the driving force behind every service ACS provides.
Among the customer care outsourcing services we offer you are:
Customer Service
Sales
Technical Support
Transaction Processing
Administrative Services
Fulfillment
CRM Analytics
Social CRM
B2B Inside Sales
Managed Mobility Services (MMS)
Mobile Learning (M-Learning)
Customer Relationship Experience Assessment Team (CREATE)
Silo-Free Customer Experience
Loyalty Programs
Social Media
Contact Us
For more information call
877.414.2676 or
312.529.3284
Mon – Fri, 8 am to 8 pm, ET
Contact Request Form
Resources
Overview: Administration Services Briefing (PDF)
Overview: Transaction Processing (PDF)
Automated Document Recognition (ADR) (PDF)
Optical Character Recognition (OCR) (PDF)
Overview: Record Center (PDF)
Links
Virtual Mailroom Services
Document and Data Management Services
One of the most daunting challenges facing businesses today: managing management valuable documents and data. Do your document management services ensure optimum efficiency and productivity?
Call us. We have the expertise to make document and data management a painless process for your organization. Among the services we can provide you are:
Strategic Advisory Services
Capture, Imaging, Storage and Retrieval
Construction and Facilities Services
Film and Fiche Processing
Workflow Integration
Intelligent Queue
Mail Processing
Media Conversion
Managed Print Services
Communication and Marketing Services
Contact Us
For more information call
877.414.2676 or
312.529.3284
Mon – Fri, 8 am to 8 pm, ET
Contact Request Form
Resources
Overview: Finance and Accounting Outsourcing Services (PDF)
Links
ACS F&A Wins Best Transition Process Award
Finance, Accounting and Procurement Outsourcing
Need to accelerate your finance and accounting transformation? Look to ACS’s finance and accounting outsourcing services.
Our integrated “AccelerateF&A” outsourcing solution delivers process innovation, continuous improvement, transformational technology and unrivaled expertise. Together, they help you achieve high-performance business outcomes.
We can help manage a broad spectrum of finance and accounting outsourcing disciplines, including:
Accounts Payable
Accounts Receivable
Billing
General Accounting
Tax Management
Treasury and Risk Management.
Our service areas include:
Order-to-Cash
Procure-to-Pay
Payroll Processing and T&E Accounting
General Accounting
Treasury and Cash Management.
Information Technology Outsourcing and Services
With ACS’ global IT Outsourcing (ITO) solutions, commercial businesses and government organizations worldwide can focus on their competencies instead of their IT infrastructure.
By designing, developing and delivering customized IT solutions, we help you streamline your IT functions and improve your competitive position. Our approach is based on:
Collecting information from you about your specific business needs
Processing and analyzing this information based on our deep technological expertise
Collaborating with you through every aspect of our offerings
Ensuring alignment of your business objectives with round-the-clock support.
Throughout our global IT outsourcing portfolio, we:
Infuse thought leadership and innovation
Manage to the highest level of quality for service delivery
Enable you to transform your organization.
Our IT Outsourcing services include:
IT Consulting Services
Application Services and Management
Technology Infrastructure
Technology Solutions
ITO in the United Kingdom.
Human Resource Services
Top-performing businesses know that having talented employees is a competitive advantage. That’s especially the case when you’ve got to do more with fewer resources.
Let ACS ensure that you have the right people in the right position to provide maximum results. Your company can achieve its business goals while adding value to the organization, whether you’re looking to:
Service your current workforce
Proactively prepare for future growth
Or analyze employee efficiency.
We have the proprietary tools, processes and people to deliver HR outsourcing services and results. Among the services we provide are:
HR Management
Benefits Administration
Learning Services
HR Consulting.
Application Services
World-class application services for application management and hosting. Enterprise messaging and collaboration tools. Full application lifecycle support and enhancement services.
We provide them all, supporting a wide range of implementations on all major platforms, for enterprises that require:
A clearly stated core focus
An experienced talent pool
Internal structure and processes
Robust software to help get the job done in an expedient and efficient manner.
ERP Solutions for Any Scenario
Time management and workforce planning are key to any business. Call on us for ERP solutions from implementation to hosting for your Lawson, Kronos, SAP or Oracle platform.
Our ERP solutions and expertise can meet your business objectives, whatever your status. Following our proprietary methodology, we will:
Expand or transform your current system architecture
Implement a new platform
Consolidate your existing applications.
Enterprise Messaging and Collaboration
Our application services provide integration with legacy systems, flexibility for future changes, and routine service management and upgrades for optimal performance. That includes our enterprise messaging and collaboration tools, such as:
Microsoft Exchange email
Lotus Notes email
SaaS Google Apps service offering
Implementation services
Operational services
System enhancement services.
On September 28, 2009, Xerox Corporation announced plans to acquire ACS in a $6.4 billion transaction.[5] The deal closed on February 8, 2010.[6]
Solutions
Contact Us
For more information call
877.414.2676 or
312.529.3284
Mon – Fri, 8 am to 8 pm, ET
Contact Request Form
Businesses have long realized that focusing on core competencies is the key to reducing operational costs, delivering value and gaining a competitive advantage.
At ACS, we go a step further. As your outsourcing partner, we take your non-core customer care processes and turn them into profit-enhancing opportunities for you – while freeing your resources to focus on core competencies. Building and maintaining customer loyalty is the driving force behind every service ACS provides.
Among the customer care outsourcing services we offer you are:
Customer Service
Sales
Technical Support
Transaction Processing
Administrative Services
Fulfillment
CRM Analytics
Social CRM
B2B Inside Sales
Managed Mobility Services (MMS)
Mobile Learning (M-Learning)
Customer Relationship Experience Assessment Team (CREATE)
Silo-Free Customer Experience
Loyalty Programs
Social Media
Contact Us
For more information call
877.414.2676 or
312.529.3284
Mon – Fri, 8 am to 8 pm, ET
Contact Request Form
Resources
Overview: Administration Services Briefing (PDF)
Overview: Transaction Processing (PDF)
Automated Document Recognition (ADR) (PDF)
Optical Character Recognition (OCR) (PDF)
Overview: Record Center (PDF)
Links
Virtual Mailroom Services
Document and Data Management Services
One of the most daunting challenges facing businesses today: managing management valuable documents and data. Do your document management services ensure optimum efficiency and productivity?
Call us. We have the expertise to make document and data management a painless process for your organization. Among the services we can provide you are:
Strategic Advisory Services
Capture, Imaging, Storage and Retrieval
Construction and Facilities Services
Film and Fiche Processing
Workflow Integration
Intelligent Queue
Mail Processing
Media Conversion
Managed Print Services
Communication and Marketing Services
Contact Us
For more information call
877.414.2676 or
312.529.3284
Mon – Fri, 8 am to 8 pm, ET
Contact Request Form
Resources
Overview: Finance and Accounting Outsourcing Services (PDF)
Links
ACS F&A Wins Best Transition Process Award
Finance, Accounting and Procurement Outsourcing
Need to accelerate your finance and accounting transformation? Look to ACS’s finance and accounting outsourcing services.
Our integrated “AccelerateF&A” outsourcing solution delivers process innovation, continuous improvement, transformational technology and unrivaled expertise. Together, they help you achieve high-performance business outcomes.
We can help manage a broad spectrum of finance and accounting outsourcing disciplines, including:
Accounts Payable
Accounts Receivable
Billing
General Accounting
Tax Management
Treasury and Risk Management.
Our service areas include:
Order-to-Cash
Procure-to-Pay
Payroll Processing and T&E Accounting
General Accounting
Treasury and Cash Management.
Information Technology Outsourcing and Services
With ACS’ global IT Outsourcing (ITO) solutions, commercial businesses and government organizations worldwide can focus on their competencies instead of their IT infrastructure.
By designing, developing and delivering customized IT solutions, we help you streamline your IT functions and improve your competitive position. Our approach is based on:
Collecting information from you about your specific business needs
Processing and analyzing this information based on our deep technological expertise
Collaborating with you through every aspect of our offerings
Ensuring alignment of your business objectives with round-the-clock support.
Throughout our global IT outsourcing portfolio, we:
Infuse thought leadership and innovation
Manage to the highest level of quality for service delivery
Enable you to transform your organization.
Our IT Outsourcing services include:
IT Consulting Services
Application Services and Management
Technology Infrastructure
Technology Solutions
ITO in the United Kingdom.
Human Resource Services
Top-performing businesses know that having talented employees is a competitive advantage. That’s especially the case when you’ve got to do more with fewer resources.
Let ACS ensure that you have the right people in the right position to provide maximum results. Your company can achieve its business goals while adding value to the organization, whether you’re looking to:
Service your current workforce
Proactively prepare for future growth
Or analyze employee efficiency.
We have the proprietary tools, processes and people to deliver HR outsourcing services and results. Among the services we provide are:
HR Management
Benefits Administration
Learning Services
HR Consulting.
Application Services
World-class application services for application management and hosting. Enterprise messaging and collaboration tools. Full application lifecycle support and enhancement services.
We provide them all, supporting a wide range of implementations on all major platforms, for enterprises that require:
A clearly stated core focus
An experienced talent pool
Internal structure and processes
Robust software to help get the job done in an expedient and efficient manner.
ERP Solutions for Any Scenario
Time management and workforce planning are key to any business. Call on us for ERP solutions from implementation to hosting for your Lawson, Kronos, SAP or Oracle platform.
Our ERP solutions and expertise can meet your business objectives, whatever your status. Following our proprietary methodology, we will:
Expand or transform your current system architecture
Implement a new platform
Consolidate your existing applications.
Enterprise Messaging and Collaboration
Our application services provide integration with legacy systems, flexibility for future changes, and routine service management and upgrades for optimal performance. That includes our enterprise messaging and collaboration tools, such as:
Microsoft Exchange email
Lotus Notes email
SaaS Google Apps service offering
Implementation services
Operational services
System enhancement services.
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