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Leading People
The Strategic Context: Planning
Version 1.0
© Charles Sturt University, 2008
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Acknowledgement:
Workplace Productivity Program (WPP) grant from DEEWR.
This module and these resources will be available on the Organisational Development, Division of
Human Resources website from second session 2008.
© Charles Sturt University, 2008
Learning resource Owner Version: Summary/Overview of changes
Leading People Series
– The Strategic
Context: Planning
Hedy Bryant 1.0 November
2008
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Table of Contents
LEARNING IN THE WORKPLACE 4
PROGRAM OVERVIEW 5
ICONS 5
SESSION PLAN 6
FRAMEWORK FOR DELIVERY OF PROFESSIONAL DEVELOPMENT RESOURCES
7
THE CONTEXT 8
WHY PLAN? 9
EXERCISE – INTRODUCTIONS 9
WORKPLACE LEARNING ACTIVITY - PLANNING 9
WHO MANAGES PLANNING? 10
EXERCISE: REFLECTION AND BRAINSTORM – ROLES AND RESPONSIBILITIES 10
CSU?S STRATEGIC CONTEXT 11
STRATEGIC CONTEXT: WHAT IS CSU DOING? 12
EXERCISE: REFLECTION, INTERPRETATION AND RESPONSE TO CSU?S DISCUSSION PAPERS 13
EXERCISE: AUQA QUALITY AUDIT 2009 16
CSU?S PLANNING CYCLES: NOTHING IS BY CHANCE! 17
EXERCISE: THE UNIVERSITY STRATEGY 18
REFLECTION – PUTTING THE STRATEGIES INTO PRACTICE 19
WORKPLACE LEARNING ACTIVITIES 20
EXERCISE: DEVELOPING STRATEGIC (OR LONGER TERM) AND OPERATIONAL PLANS 20
REFERENCES AND FURTHER READING 21
ATTACHMENTS 22
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LEARNING IN THE WORKPLACE
To continue to reinforce your learning from this workshop and prior to the follow up Leading and
Facilitating Planning module, when you return to your team use the table below to assist you to reflect
on the concepts introduced. Your reflection may also incorporate other behaviours that you have
observed from other leaders within your workplace as well.
As part of your reflection, identify some of your key strengths and opportunities for
improvement in the way you obtain and apply strategic planning information within the workplace. How
may you improve your practice?
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PROGRAM OVERVIEW
This module will provide participants with an awareness of:
? their responsibilities for leading and guiding consultative planning and why to plan?
? the framework for strategic planning and quality assurance at CSU, including the external and
internal drivers and processes
Note: this module builds on the Vice-Chancellor?s road shows held every six months to identify the
current strategic context. This is an important forum that as a leader or aspiring leader you are urged to
attend or download the Power Point at Office of the Vice-Chancellor - Charles Sturt University
What will we cover?
What is the strategic context?
Who (should) manage planning? The manager as leader & facilitator of planning.
Why plan? The CSU/university context.
When to conduct planning? The CSU Planning & Review Cycle.
How to plan? What are the resources available to assist planning: an introduction to Leading and
Facilitating Planning.
The workshop will be a mixture of facilitated and focussed discussions as a whole group and/or in groups
as well as presentation of key concepts and information.
ICONS
The following icons appear within this learning resource. They highlight important information
as well as activities that can be completed:
These are the outcomes that relate to a section of the resource.
An Individual or group exercise.
A key message or important point
Self-reflection
This is a workplace activity
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SESSION PLAN
Session 1
9.00am
or
1.00pm
Welcome
Objectives of the Session
Introductions & role in planning
Generic responsibilities and
accountabilities of leaders &
managers
Facilitator
9.30am
or
1.30pm
The Strategic Context: External &
Internal
Papers & group exercises
10.30 or 2.30 Morning or Afternoon Tea
10.45am or
2.45pm
The University Strategy
CSU Planning & Processes
Facilitated discussion & group
exercises
11.45-12noon or 3.45-4.00pm Applying it in the workplace; reflections & homework as
an introduction to Leading and Facilitating Planning
Evaluation & Close
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FRAMEWORK FOR DELIVERY OF PROFESSIONAL
DEVELOPMENT RESOURCES
For leaders and managers to enhance their business knowledge and increase organisational
effectiveness and readiness for change.
How will the program be delivered?
Leading People Series of Workshops:
- Change Management
- People Management
- Resource Management
- Planning (Strategic Context)
- Business and Report Writing Skills
Online Learning Resources:
- Change Management
- People Management
- Resource Management
- Planning (Strategic Context)
- Business Reporting Language
Leadership Programs and Management Forums
- Frontline Management; Graduate Certificate in University Leadership and Management;
Leadership Development for Women
- Senior Managers Forum; senior Women?s Network; Middle Managers Forums; Heads of School
Forum; Course Coordinators Forum
For details on dates refer to the Staff Development Calendar:http://www.csu.edu.au/division/humres/services/sd/
2. SKILLING & TOOLS
- Discipline, systems,
delegations
- Project management
tools & templates
- Initiatives & funding
proposals &
mechanisms
- Reports – committees,
Academic Senate etc
- Business and report
writing skills
- Leadership programs
& Leading People
Series
- Online learning
resources on OD
website
1. FRAMING:
- University
Strategy & core
plans &
frameworks
- Core processes
& University/
Enterprise
Model:
yourCSU; WPI;
BPM
- OD Frameworks
Delivery:
Resources: books, articles, web
links
Workshops
Online learning modules
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THE CONTEXT
Charles Sturt University (CSU) in its University Strategy 2007-2011, under Institutional Development,
has committed to:
“Continue to build institutional strength, reputation and sustainability by aligning institutional values,
planning and performance through commitment to quality and continual improvement”
A number of other initiatives, some outlined below, importantly Work Process Improvement (WPI),
the CSU Planning Cycle, the adoption of a quality cycle (referred to as PIRI) by our senior managers
and the Performance Management Scheme, support Faculties, Divisions and Centres to conduct
operational planning and continual improvement.
Workplace Productivity Program (WPP) and the Enterprise Model
University Strategy
Institutional
Development
- Organisational
Culture (&
Change)
- Service Alignment
- Workforce
Planning
- Sustainability
Work Process
Improvement
(WPI) 2006
Organisational
Development Frameworks:
- Leadership &
Management
- Performance
- Continual PD
- Change Management
Business Knowledge modules & Leading
People Series:
- Change Management
- People Management
- Resource Management
- Planning
CSU Project Management Framework
Implement
Review
w
Improve
PD delivery & development: OD & WPP
Workplace Productivity
Program (WPP)
- Enterprise model yourCSU
- Organisational Change &
Renewal Framework
- PD resources for leaders &
managers (YOU)
- WPI Stage 2: Business
Process Management (BPM)
Plan
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WHY PLAN?
Exercise – Introductions
Workplace Learning Activity - Planning
Consider the following and report back to the group.
Why plan? What is my role as a leader and manager in planning?
Introduce yourself, your position, your role as a leader in planning (and strategic development) and
the need to plan.
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Hold a similar discussion to that above with your team before your next planning event.
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WHO MANAGES PLANNING?
THE MANAGER AS LEADER AND FACILITATOR OF PLANNING
Managing work (Generic responsibilities) Services and Systems - Division of Human Resources -
Charles Sturt University
The supervisor/manager:
establishes the work unit’s objectives and priorities to align with and support the objectives and
priorities of the Faculty/Division and University;
understands and communicates the relationship between individual, team, Faculty/Division and
University objectives to staff;
regularly evaluates the work unit’s objectives, plans, procedures and practices, and makes
appropriate changes if needed; and
defines and evaluates the work unit’s achievements within the context of the University’s
objectives and priorities.
Accountability statements for Executive and Senior/Middle Managers:
leading and guiding consultative planning and the management of performance to set and
implement a Division’s, Faculty’s, Section’s objectives and strategies that contribute to the
achievement of the University’s objectives;
leading and guiding the development and implementation of policies and procedures that
contribute to the achievement of the University’s mission, values, priorities and objectives
Exercise: Reflection and brainstorm – Roles and Responsibilities
Group discussion with your team or individual brainstorm
Considering your role in „leading and guiding the development & implementation of (plans)..that
contribute to the achievement of the (University Strategy)?, what are the key challenges and
opportunities facing CSU/the Higher Education Sector? This is an initial reflection and brainstorm
leading into the next session.
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CSU’S STRATEGIC CONTEXT
Charles Sturt University and other universities have increasingly needed to place themselves within a
rapidly changing higher education political sector. Positioning ourselves and responding in the following
five areas are important for our future viability:
1. Distinctiveness of universities/innovation: CSU, a national University for inland Australia, the
professions, strategic and applied research, flexible ( and blended) learning & teaching
2. Community demand, customer focus and the student experience: public accountability/quality
service delivery (AUQA); HE reforms and reviews; measurable outcomes (Institute Assessment
Framework); Learning and Teaching Performance Fund; student experience and (consumer)
expectations of intellectual, cultural, social opportunities and access
3. Research policy focus: national priorities (ERA); CSU: agriculture and health professions;
research quality, income and outcomes
4. Resource challenges and sustainability: decreasing revenue and compliance from government
and declining student numbers; increasing infrastructure costs; increasing need for sustainability –
economic, social and environmental
5. Staff engagement and the employee lifecycle: an ageing workforce in rural, regional NSW;
attracting, retaining, developing, rewarding and supporting staff – workforce planning and
performance management
As a leader, where do I find out about the strategic context?
As a leader and manager it is important that you continually scan the internal and external environment to
be able to lead your staff to become responsive to organisational change and renewal. Some useful
sources and links are provided below, however, you are expected to be an explorer, to navigate links
from these sites and check other university sites and resources, nationally and internationally:
1. Vice-Chancellors Roadshows are an important forum that provide strategic context:http://www.csu.edu.au/division/vcoffice/strategy-structure.htm and March 2008 Roadshow
can be found on the Vice-Chancellors website:http://www.csu.edu.au/division/vcoffice/papers/docs/Roadshow_March08.ppt
2. Department of Education, Employment and Workplace Relations (DEEWR) and Department
of Innovation, Industry, Science and Research (DIISR) websites:http://www.dest.gov.au/sectors/higher_education/default2.htmhttp://www.business.gov.au/Business+Entry+Point/GB+Directory/Innovation+Industry+Scie
nce+and+Research+Dept+of+DIISR.htm
3. Higher Education Review (Bradley Review) and the new Labor Government directions -
Higher Education 2020 newsletter:http://www.dest.gov.au/sectors/higher_education/default2.htm
4. Excellence in Research for Australia (ERA) (Carr Review):http://minister.innovation.gov.au/SenatortheHonKimCarr/Pages/NEWERAFORRESEARCHQ
UALITY.aspx
5. ATEM: ATEM - Association for Tertiary Education Management Inc, importantly the
newsletters (ATEM Matters)http://www.atem.org.au/activities_newsletter.cfm
6. Universities Australia:http://www.universitiesaustralia.edu.au/ - reports and responses to
government and sector changes and reforms.
7. Campus Review:http://www.campusreview.com.au/ - a weekly review that will assist to keep
you up to date with rapidly changing sector.
8. HERDSA: The Higher Education Research and Development Society of Australasia -http://www.herdsa.org.au/ - a scholarly society for learning and teaching practice with some good
links to international higher education societies and associations.
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STRATEGIC CONTEXT: WHAT IS CSU DOING?
Higher Education Review Terms of Reference
The Terms of Reference for the HE Review are important context within which CSU needs to respond:
Diverse, high performing institutions with a global focus
Productivity and participation
Effective and efficient investment
Underpinning social inclusion through access and opportunity
Enhanced quality and high standards
A broad tertiary education and training sector
Policy linkages
CSU’s Response
1. CSU has developed a Government Relations Planhttp://www.csu.edu.au/division/vcoffice/oca/relations/government-relations.htm that includes:
Key meetings and letter to ministers
CSU Week at Parliament 31 March-4 April
“Growing our Communities through Education and Research” CSU Agenda for Inland Australia
paper (http://www.csu.edu.au/division/vcoffice/papers/submissions/Growing-our-
Communities.pdf) - workforce development, social development, economic development and
educational development
2. CSU has prepared a number of papers in response to the higher education and innovation
reviews, and to set the strategic context for the next 25 years:http://www.csu.edu.au/division/vcoffice/papers/ and alsohttp://www.csu.edu.au/division/vcoffice/oca/relations/government-relations.htm
A brief list of how CSU is responding to the Terms of Reference for the Higher Education Review follows:
Diverse, high performing institutions with a global focus
- Senior Executive Committee has committed to a high performance culture and the PIRI cycle of
quality and continual improvement (following page
- One of the AUQA quality themes is “Internationalisation” responding to our global focus
Productivity and participation
- Refer to the “Growing Communities” paper (above) – workforce, economic and social
development
- A Discipline Model (yourCSU) (Planning and Audit website) is now the structure within which
Faculties and Schools provide research and teaching and recruit for their staffhttp://www.csu.edu.au/division/plandev/resources/aboutDisc.htm/)
- A Courses plan:http://www.csu.edu.au/division/plandev/strategic_planning/courses.htm
Underpinning social inclusion through access and opportunity
- CSU?s agenda for Inland Australia: Refer to the “Growing Communities” paper – workforce,
economic and social development
- Improving access and reducing attrition for inland students
Enhanced Quality and High Standards
Learning & Teaching Performance Fund/Carrick Institutehttp://www.dest.gov.au/sectors/higher_education/http://www.carrickinstitute.edu.au/carrick/go
Institutes: Education for Practice Institute and Institute for Innovation in Flexible Learning and
Teaching; Performance Based Funding; Carrick awards and citations
Institution Assessment Framework -accountability of universities:http://www.dest.gov.au/sectors/higher_education/http://www.csu.edu.au/division/plandev/submissions/iaf/iaf07.htm
- Organisational sustainability: CSU Green Office (INSERT HYPERLINK) and
Sustainability Plan and Committee
- Achievements in higher education provision
- Quality outcomes
- Complianc
WPI: Work Process Improvement: in 2006 a major review of our high level work processes
was undertaken with a recommendations now being undertaken by Faculties and Dvisions. A
Workplace Productivity Program (WPP) grant was obtained by CSU that has resulted in
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yourCSU (red booklet and websitehttp://www.csu.edu.au/staff/yourcsu/ , an Enterprise Model
and this suite of learning resources for Leaders:http://www.csu.edu.au/special/wpp/resources/change-framework.htm .
AUQA: Australian Universities Quality Agencyhttp://www.auqa.edu.au/ and CSU sites:http://www.csu.edu.au/division/plandev/publications/,http://www.csu.edu.au/division/vcoffice/staff-briefing.htm
Exercise: Reflection, Interpretation and Response to CSU’s Discussion
Papers
Read and/or attend the Vice-Chancellor?s road show to identify the context for CSUs direction. List
some of the key challenges that are arising for CSU. Now read the discussion papers prepared in
response to these external challenges. Write a short report in the form of a briefing paper or
executive summary for your team. Prepare this as an interactive conversation / discussion session
for your team. Record the important points in the team?s collective response. Identify some actions
you may undertake to move these forward with your team, other sections and/or senior
management.
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PIRI Cycle for Quality and Continuous Improvement
Since 2005 CSU Strategic Planning has been linked to
performance outcomes using the PIRI cycle:
2005 - 2006 Planning stage - to set direction and intent for the University.
2007-2008 Implementation stage
? gaining a better sense of quality and excellence;
? leading a performance culture to drive CSU outcomes;
? creation of a line of sight for the individual to organisational planning
and outcomes through the Performance Management Scheme.
2009-2010 Review stage - AUQA review; determining the framework for quality for
CSU planning for the next iteration of the University Strategy 2011– 2016.
2011 Improvement stage - realisation and assessment of outcomes; defining the
next steps to achieve the vision; beginning the implementation of the
University Strategy 2011 - 2016.
Vice-Chancellor?s Roadshow Oct „07
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A culture of planning and performance for quality in learning and
teaching and research is built through continuous improvement.
PIRI CYCLE
the strategic priorities are
implemented in accordance
with the plans and budget
CSU’s strategic directions;
identifying, assessing & managing
risks;
developing & managing a budget to
achieve strategic goals & priorities
areas for improvement are
identified, and
the plans are modified to
improve quality
organisational performance is
continually monitored
annually evaluated and reported
in relation to KPIs
PLAN
IMPLEMENT
REVIEW
IMPROVE
Vice-Chancellor?s Roadshow Oct „07
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Exercise: AUQA Quality Audit 2009
CSU?s two themes for the AUQA Audit are:
- International Education
- Education for Practice
Group exercise with your team or individual brainstorm:
Considering the theme that has most relevance to your area, discuss three things that CSU is doing
well and three things that CSU could do to provide a quality student experience, most importantly
for „current? students, however you may wish to consider the other two areas: prospective and
alumni students. Report back to the whole group and discuss.
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CSU’S PLANNING CYCLES: NOTHING IS BY CHANCE!
The University has a planned approach to its strategic direction. The following key resources provide the
context and content for this planning:
The University Strategy (2007-2011)http://www.csu.edu.au/division/vcoffice/papers/docs/strategic_plan_2007-2011.pdf
yourCSU:http://www.csu.edu.au/special/yourcsu , Work Process Improvement and the Enterprise
Model:http://www.csu.edu.au/special/wpp/index.htm, and Project Management:http://www.csu.edu.au/division/psc .
The University Planning & Review Cycle, Timeline & tools on the Planning & Audit website
(following):http://www.csu.edu.au/division/plandev
The University Planning and Review Cycle, Timeline and Tools on the Planning & Audit website:http://www.csu.edu.au/division/plandev/strategic_planning/
1. Preliminary Timeline for Planning, Budget and Review Activities 2008 (Attachment 1)
2. Users Guide to Planning – The Planning and Review Cycle (below)
3. Faculty and Divisional planning and risk assessment documentation guided by planning
templates
CSU’s Planning Processes
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Exercise: The University Strategy
Considering the University Strategy and Operational Plans of your Faculty or Division:
Cascading down from these higher level plans to my workplace:
How does my performance plan and the performance and professional development objectives of my
team, School, Division, Faculty fit into the University Strategy? How and when should I be conducting
planning and reporting?
Discuss with your team in relation to the team?s performance.
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Reflection – Putting the Strategies into Practice
Identify 3 strategies from this planning that you will implement with your work team. Try to be
specific and think in practical terms.
1
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2
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3
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WORKPLACE LEARNING ACTIVITIES
To continue to reinforce your learning from this workshop with your team, use some of the workplace
learning activities identified. When undertaking team planning use some of the strategies, tools and
templates that you have practised in the workshop.
Exercise: Developing Strategic (or longer term) and Operational Plans
Considering the strategic context, The University Strategy 2007-2011, the CSU Planning & Review
Cycle, and the attached readings and resources (including resources from CSU Frontline Management
Program), how will you (and your team) plan for the next 3 years (2008-2011)? What else do I need to
plan with my team?
Record your planning ideas and drafts to be used in the next planning module Leading and Facilitating
Planning. In this second module you will be provided with tools and resources for developing strategic
and operational plan.
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REFERENCES AND FURTHER READING
Note: these references are relevant for 2008. We are living, however, in a rapidly changing times. As a
leader, to maintain currency and to foster a culture responsive to organisational change and renewal, you
are required to network and build relationships internally and externally with colleagues in other
universities, nationally and internationally. Attendance at relevant conferences and continually scanning
the literature and relevant website is important,
Australian Universities Quality Agency (AUQA)http://www.auqa.edu.au/ Quality Audit
ATEM: ATEM - Association for Tertiary Education Management Inc, importantly the newsletters (ATEM
Matters)http://www.atem.org.au/activities_newsletter.cfm
Benjamin, N. (2006) Operational Planning. Frontline Management Learning Guide. Pearson Education
Australia
Campus Review:http://www.campusreview.com.au/ - a weekly review that will assist to keep you up to
date with rapidly changing sector.
Carrick Institute:http://www.carrickinstitute.edu.au/carrick/go :Carrick communiqué´
Charles Sturt University Agenda for Inland Australia (2008) Growing our Communities through Education
and Research.http://www.csu.edu.au/division/vcoffice/papers/submissions/Growing-our-
Communities.pdf
Cole, K. (2005) Management: Theory and Practice, Pearson Education Australia
Covey, S.R. 1989, The Seven Habits of Highly Effective People: Restoring the Character Ethic, Business
Library, Melbourne.
CSU Vice-Chancellor?s Roadshow March 2008http://www.csu.edu.au/division/vcoffice/papers/docs/Roadshow_March08.ppt
CSU Training (2007) Frontline Management Learning Guides: BSB405B
Implement Operational Plan; BSB51004 Manage Operational Plan.
Department of Education, Employment and Workplace Relations (DEEWR)http://www.dest.gov.au/sectors/higher_education/default2.htm
Department of Innovation, Industry, Science and Research (DIISR):
Financial Review, April 7, 2008, Education supplement: Regional universities show their worth.
- Higher Education 2020 Newsletter Issue 01
- Institute Assessment Framework (IAF) (2007 submission)
- Institution Assessment Framework (IAF)
- New ERA for Research Quality: Excellence in Research for Australia initiative
HERDSA: The Higher Education Research and Development Society of Australasia -http://www.herdsa.org.au/ - a scholarly society for learning and teaching practice with some good
links to international higher education societies and associations.
O?Connor, I. and Moodie, G. (2008) Social inclusion for higher education. University World News:
AUSTRALIA www.universityworldnews.com/
Onsman, A. (2008) Tempering universities’ marketing rhetoric: a strategic protection against litigation or
an admission of failure? J. Higher Education Policy & Management, 30,1:77-85
Planning & Audit:http://www.csu.edu.au/division/plandev/
- Preliminary Timeline for Planning, Budget and Review Activities 2008
- Review of Higher Eduction: Terms of Reference
- User?s Guide to Planning documents at Charles Sturt University
- CSU Discipline Profile and About the Discipline Profile
Universities Australia:http://www.universitiesaustralia.edu.au/ - reports and responses to government and
sector changes and reforms.
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ATTACHMENTS
Attachment 1: Preliminary Timetable for Planning, Budget and Review Activities 2008
Attachment 2: Transformational Leadership for CSU
Attachment 3: Vice-Chancellor?s Roadshow
ATTACHMENT 1 Preliminary Timeline for Planning, Budget and
Review Activities 2008http://www.csu.edu.au/division/plandev/strategic_planning/docs/timeline.pdf
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ATTACHMENT 2: Transformational Leadership
Key Success Factors For Supportive Leadership: Building
CSU’s Performance Capability (Sept 2007)
Alignment
Performance Relationships
Supportive
Leadership
FOR THE PUBLIC GOOD
VICE-CHANCELLOR’S FORUM
September 2007
TRANSFORMATIONAL LEADERSHIP
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ATTACHMENT 3: Vice-Chancellors Roadshow 2008
March 2008 Roadshow can be found on the Vice-Chancellors website:
http://www.csu.edu.au/division/vcoffice/papers/docs/Roadshow_March08.ppt
doc_385025688.pdf
Leading People
The Strategic Context: Planning
Version 1.0
© Charles Sturt University, 2008
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Acknowledgement:
Workplace Productivity Program (WPP) grant from DEEWR.
This module and these resources will be available on the Organisational Development, Division of
Human Resources website from second session 2008.
© Charles Sturt University, 2008
Learning resource Owner Version: Summary/Overview of changes
Leading People Series
– The Strategic
Context: Planning
Hedy Bryant 1.0 November
2008
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Table of Contents
LEARNING IN THE WORKPLACE 4
PROGRAM OVERVIEW 5
ICONS 5
SESSION PLAN 6
FRAMEWORK FOR DELIVERY OF PROFESSIONAL DEVELOPMENT RESOURCES
7
THE CONTEXT 8
WHY PLAN? 9
EXERCISE – INTRODUCTIONS 9
WORKPLACE LEARNING ACTIVITY - PLANNING 9
WHO MANAGES PLANNING? 10
EXERCISE: REFLECTION AND BRAINSTORM – ROLES AND RESPONSIBILITIES 10
CSU?S STRATEGIC CONTEXT 11
STRATEGIC CONTEXT: WHAT IS CSU DOING? 12
EXERCISE: REFLECTION, INTERPRETATION AND RESPONSE TO CSU?S DISCUSSION PAPERS 13
EXERCISE: AUQA QUALITY AUDIT 2009 16
CSU?S PLANNING CYCLES: NOTHING IS BY CHANCE! 17
EXERCISE: THE UNIVERSITY STRATEGY 18
REFLECTION – PUTTING THE STRATEGIES INTO PRACTICE 19
WORKPLACE LEARNING ACTIVITIES 20
EXERCISE: DEVELOPING STRATEGIC (OR LONGER TERM) AND OPERATIONAL PLANS 20
REFERENCES AND FURTHER READING 21
ATTACHMENTS 22
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LEARNING IN THE WORKPLACE
To continue to reinforce your learning from this workshop and prior to the follow up Leading and
Facilitating Planning module, when you return to your team use the table below to assist you to reflect
on the concepts introduced. Your reflection may also incorporate other behaviours that you have
observed from other leaders within your workplace as well.
As part of your reflection, identify some of your key strengths and opportunities for
improvement in the way you obtain and apply strategic planning information within the workplace. How
may you improve your practice?
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I N T R O D U C T I O N P a g e | 5
PROGRAM OVERVIEW
This module will provide participants with an awareness of:
? their responsibilities for leading and guiding consultative planning and why to plan?
? the framework for strategic planning and quality assurance at CSU, including the external and
internal drivers and processes
Note: this module builds on the Vice-Chancellor?s road shows held every six months to identify the
current strategic context. This is an important forum that as a leader or aspiring leader you are urged to
attend or download the Power Point at Office of the Vice-Chancellor - Charles Sturt University
What will we cover?
What is the strategic context?
Who (should) manage planning? The manager as leader & facilitator of planning.
Why plan? The CSU/university context.
When to conduct planning? The CSU Planning & Review Cycle.
How to plan? What are the resources available to assist planning: an introduction to Leading and
Facilitating Planning.
The workshop will be a mixture of facilitated and focussed discussions as a whole group and/or in groups
as well as presentation of key concepts and information.
ICONS
The following icons appear within this learning resource. They highlight important information
as well as activities that can be completed:
These are the outcomes that relate to a section of the resource.
An Individual or group exercise.
A key message or important point
Self-reflection
This is a workplace activity
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SESSION PLAN
Session 1
9.00am
or
1.00pm
Welcome
Objectives of the Session
Introductions & role in planning
Generic responsibilities and
accountabilities of leaders &
managers
Facilitator
9.30am
or
1.30pm
The Strategic Context: External &
Internal
Papers & group exercises
10.30 or 2.30 Morning or Afternoon Tea
10.45am or
2.45pm
The University Strategy
CSU Planning & Processes
Facilitated discussion & group
exercises
11.45-12noon or 3.45-4.00pm Applying it in the workplace; reflections & homework as
an introduction to Leading and Facilitating Planning
Evaluation & Close
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FRAMEWORK FOR DELIVERY OF PROFESSIONAL
DEVELOPMENT RESOURCES
For leaders and managers to enhance their business knowledge and increase organisational
effectiveness and readiness for change.
How will the program be delivered?
Leading People Series of Workshops:
- Change Management
- People Management
- Resource Management
- Planning (Strategic Context)
- Business and Report Writing Skills
Online Learning Resources:
- Change Management
- People Management
- Resource Management
- Planning (Strategic Context)
- Business Reporting Language
Leadership Programs and Management Forums
- Frontline Management; Graduate Certificate in University Leadership and Management;
Leadership Development for Women
- Senior Managers Forum; senior Women?s Network; Middle Managers Forums; Heads of School
Forum; Course Coordinators Forum
For details on dates refer to the Staff Development Calendar:http://www.csu.edu.au/division/humres/services/sd/
2. SKILLING & TOOLS
- Discipline, systems,
delegations
- Project management
tools & templates
- Initiatives & funding
proposals &
mechanisms
- Reports – committees,
Academic Senate etc
- Business and report
writing skills
- Leadership programs
& Leading People
Series
- Online learning
resources on OD
website
1. FRAMING:
- University
Strategy & core
plans &
frameworks
- Core processes
& University/
Enterprise
Model:
yourCSU; WPI;
BPM
- OD Frameworks
Delivery:
Resources: books, articles, web
links
Workshops
Online learning modules
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THE CONTEXT
Charles Sturt University (CSU) in its University Strategy 2007-2011, under Institutional Development,
has committed to:
“Continue to build institutional strength, reputation and sustainability by aligning institutional values,
planning and performance through commitment to quality and continual improvement”
A number of other initiatives, some outlined below, importantly Work Process Improvement (WPI),
the CSU Planning Cycle, the adoption of a quality cycle (referred to as PIRI) by our senior managers
and the Performance Management Scheme, support Faculties, Divisions and Centres to conduct
operational planning and continual improvement.
Workplace Productivity Program (WPP) and the Enterprise Model
University Strategy
Institutional
Development
- Organisational
Culture (&
Change)
- Service Alignment
- Workforce
Planning
- Sustainability
Work Process
Improvement
(WPI) 2006
Organisational
Development Frameworks:
- Leadership &
Management
- Performance
- Continual PD
- Change Management
Business Knowledge modules & Leading
People Series:
- Change Management
- People Management
- Resource Management
- Planning
CSU Project Management Framework
Implement
Review
w
Improve
PD delivery & development: OD & WPP
Workplace Productivity
Program (WPP)
- Enterprise model yourCSU
- Organisational Change &
Renewal Framework
- PD resources for leaders &
managers (YOU)
- WPI Stage 2: Business
Process Management (BPM)
Plan
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WHY PLAN?
Exercise – Introductions
Workplace Learning Activity - Planning
Consider the following and report back to the group.
Why plan? What is my role as a leader and manager in planning?
Introduce yourself, your position, your role as a leader in planning (and strategic development) and
the need to plan.
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Hold a similar discussion to that above with your team before your next planning event.
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WHO MANAGES PLANNING?
THE MANAGER AS LEADER AND FACILITATOR OF PLANNING
Managing work (Generic responsibilities) Services and Systems - Division of Human Resources -
Charles Sturt University
The supervisor/manager:
establishes the work unit’s objectives and priorities to align with and support the objectives and
priorities of the Faculty/Division and University;
understands and communicates the relationship between individual, team, Faculty/Division and
University objectives to staff;
regularly evaluates the work unit’s objectives, plans, procedures and practices, and makes
appropriate changes if needed; and
defines and evaluates the work unit’s achievements within the context of the University’s
objectives and priorities.
Accountability statements for Executive and Senior/Middle Managers:
leading and guiding consultative planning and the management of performance to set and
implement a Division’s, Faculty’s, Section’s objectives and strategies that contribute to the
achievement of the University’s objectives;
leading and guiding the development and implementation of policies and procedures that
contribute to the achievement of the University’s mission, values, priorities and objectives
Exercise: Reflection and brainstorm – Roles and Responsibilities
Group discussion with your team or individual brainstorm
Considering your role in „leading and guiding the development & implementation of (plans)..that
contribute to the achievement of the (University Strategy)?, what are the key challenges and
opportunities facing CSU/the Higher Education Sector? This is an initial reflection and brainstorm
leading into the next session.
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
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CSU’S STRATEGIC CONTEXT
Charles Sturt University and other universities have increasingly needed to place themselves within a
rapidly changing higher education political sector. Positioning ourselves and responding in the following
five areas are important for our future viability:
1. Distinctiveness of universities/innovation: CSU, a national University for inland Australia, the
professions, strategic and applied research, flexible ( and blended) learning & teaching
2. Community demand, customer focus and the student experience: public accountability/quality
service delivery (AUQA); HE reforms and reviews; measurable outcomes (Institute Assessment
Framework); Learning and Teaching Performance Fund; student experience and (consumer)
expectations of intellectual, cultural, social opportunities and access
3. Research policy focus: national priorities (ERA); CSU: agriculture and health professions;
research quality, income and outcomes
4. Resource challenges and sustainability: decreasing revenue and compliance from government
and declining student numbers; increasing infrastructure costs; increasing need for sustainability –
economic, social and environmental
5. Staff engagement and the employee lifecycle: an ageing workforce in rural, regional NSW;
attracting, retaining, developing, rewarding and supporting staff – workforce planning and
performance management
As a leader, where do I find out about the strategic context?
As a leader and manager it is important that you continually scan the internal and external environment to
be able to lead your staff to become responsive to organisational change and renewal. Some useful
sources and links are provided below, however, you are expected to be an explorer, to navigate links
from these sites and check other university sites and resources, nationally and internationally:
1. Vice-Chancellors Roadshows are an important forum that provide strategic context:http://www.csu.edu.au/division/vcoffice/strategy-structure.htm and March 2008 Roadshow
can be found on the Vice-Chancellors website:http://www.csu.edu.au/division/vcoffice/papers/docs/Roadshow_March08.ppt
2. Department of Education, Employment and Workplace Relations (DEEWR) and Department
of Innovation, Industry, Science and Research (DIISR) websites:http://www.dest.gov.au/sectors/higher_education/default2.htmhttp://www.business.gov.au/Business+Entry+Point/GB+Directory/Innovation+Industry+Scie
nce+and+Research+Dept+of+DIISR.htm
3. Higher Education Review (Bradley Review) and the new Labor Government directions -
Higher Education 2020 newsletter:http://www.dest.gov.au/sectors/higher_education/default2.htm
4. Excellence in Research for Australia (ERA) (Carr Review):http://minister.innovation.gov.au/SenatortheHonKimCarr/Pages/NEWERAFORRESEARCHQ
UALITY.aspx
5. ATEM: ATEM - Association for Tertiary Education Management Inc, importantly the
newsletters (ATEM Matters)http://www.atem.org.au/activities_newsletter.cfm
6. Universities Australia:http://www.universitiesaustralia.edu.au/ - reports and responses to
government and sector changes and reforms.
7. Campus Review:http://www.campusreview.com.au/ - a weekly review that will assist to keep
you up to date with rapidly changing sector.
8. HERDSA: The Higher Education Research and Development Society of Australasia -http://www.herdsa.org.au/ - a scholarly society for learning and teaching practice with some good
links to international higher education societies and associations.
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STRATEGIC CONTEXT: WHAT IS CSU DOING?
Higher Education Review Terms of Reference
The Terms of Reference for the HE Review are important context within which CSU needs to respond:
Diverse, high performing institutions with a global focus
Productivity and participation
Effective and efficient investment
Underpinning social inclusion through access and opportunity
Enhanced quality and high standards
A broad tertiary education and training sector
Policy linkages
CSU’s Response
1. CSU has developed a Government Relations Planhttp://www.csu.edu.au/division/vcoffice/oca/relations/government-relations.htm that includes:
Key meetings and letter to ministers
CSU Week at Parliament 31 March-4 April
“Growing our Communities through Education and Research” CSU Agenda for Inland Australia
paper (http://www.csu.edu.au/division/vcoffice/papers/submissions/Growing-our-
Communities.pdf) - workforce development, social development, economic development and
educational development
2. CSU has prepared a number of papers in response to the higher education and innovation
reviews, and to set the strategic context for the next 25 years:http://www.csu.edu.au/division/vcoffice/papers/ and alsohttp://www.csu.edu.au/division/vcoffice/oca/relations/government-relations.htm
A brief list of how CSU is responding to the Terms of Reference for the Higher Education Review follows:
Diverse, high performing institutions with a global focus
- Senior Executive Committee has committed to a high performance culture and the PIRI cycle of
quality and continual improvement (following page
- One of the AUQA quality themes is “Internationalisation” responding to our global focus
Productivity and participation
- Refer to the “Growing Communities” paper (above) – workforce, economic and social
development
- A Discipline Model (yourCSU) (Planning and Audit website) is now the structure within which
Faculties and Schools provide research and teaching and recruit for their staffhttp://www.csu.edu.au/division/plandev/resources/aboutDisc.htm/)
- A Courses plan:http://www.csu.edu.au/division/plandev/strategic_planning/courses.htm
Underpinning social inclusion through access and opportunity
- CSU?s agenda for Inland Australia: Refer to the “Growing Communities” paper – workforce,
economic and social development
- Improving access and reducing attrition for inland students
Enhanced Quality and High Standards
Learning & Teaching Performance Fund/Carrick Institutehttp://www.dest.gov.au/sectors/higher_education/http://www.carrickinstitute.edu.au/carrick/go
Institutes: Education for Practice Institute and Institute for Innovation in Flexible Learning and
Teaching; Performance Based Funding; Carrick awards and citations
Institution Assessment Framework -accountability of universities:http://www.dest.gov.au/sectors/higher_education/http://www.csu.edu.au/division/plandev/submissions/iaf/iaf07.htm
- Organisational sustainability: CSU Green Office (INSERT HYPERLINK) and
Sustainability Plan and Committee
- Achievements in higher education provision
- Quality outcomes
- Complianc
WPI: Work Process Improvement: in 2006 a major review of our high level work processes
was undertaken with a recommendations now being undertaken by Faculties and Dvisions. A
Workplace Productivity Program (WPP) grant was obtained by CSU that has resulted in
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yourCSU (red booklet and websitehttp://www.csu.edu.au/staff/yourcsu/ , an Enterprise Model
and this suite of learning resources for Leaders:http://www.csu.edu.au/special/wpp/resources/change-framework.htm .
AUQA: Australian Universities Quality Agencyhttp://www.auqa.edu.au/ and CSU sites:http://www.csu.edu.au/division/plandev/publications/,http://www.csu.edu.au/division/vcoffice/staff-briefing.htm
Exercise: Reflection, Interpretation and Response to CSU’s Discussion
Papers
Read and/or attend the Vice-Chancellor?s road show to identify the context for CSUs direction. List
some of the key challenges that are arising for CSU. Now read the discussion papers prepared in
response to these external challenges. Write a short report in the form of a briefing paper or
executive summary for your team. Prepare this as an interactive conversation / discussion session
for your team. Record the important points in the team?s collective response. Identify some actions
you may undertake to move these forward with your team, other sections and/or senior
management.
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
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PIRI Cycle for Quality and Continuous Improvement
Since 2005 CSU Strategic Planning has been linked to
performance outcomes using the PIRI cycle:
2005 - 2006 Planning stage - to set direction and intent for the University.
2007-2008 Implementation stage
? gaining a better sense of quality and excellence;
? leading a performance culture to drive CSU outcomes;
? creation of a line of sight for the individual to organisational planning
and outcomes through the Performance Management Scheme.
2009-2010 Review stage - AUQA review; determining the framework for quality for
CSU planning for the next iteration of the University Strategy 2011– 2016.
2011 Improvement stage - realisation and assessment of outcomes; defining the
next steps to achieve the vision; beginning the implementation of the
University Strategy 2011 - 2016.
Vice-Chancellor?s Roadshow Oct „07
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A culture of planning and performance for quality in learning and
teaching and research is built through continuous improvement.
PIRI CYCLE
the strategic priorities are
implemented in accordance
with the plans and budget
CSU’s strategic directions;
identifying, assessing & managing
risks;
developing & managing a budget to
achieve strategic goals & priorities
areas for improvement are
identified, and
the plans are modified to
improve quality
organisational performance is
continually monitored
annually evaluated and reported
in relation to KPIs
PLAN
IMPLEMENT
REVIEW
IMPROVE
Vice-Chancellor?s Roadshow Oct „07
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Exercise: AUQA Quality Audit 2009
CSU?s two themes for the AUQA Audit are:
- International Education
- Education for Practice
Group exercise with your team or individual brainstorm:
Considering the theme that has most relevance to your area, discuss three things that CSU is doing
well and three things that CSU could do to provide a quality student experience, most importantly
for „current? students, however you may wish to consider the other two areas: prospective and
alumni students. Report back to the whole group and discuss.
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
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CSU’S PLANNING CYCLES: NOTHING IS BY CHANCE!
The University has a planned approach to its strategic direction. The following key resources provide the
context and content for this planning:
The University Strategy (2007-2011)http://www.csu.edu.au/division/vcoffice/papers/docs/strategic_plan_2007-2011.pdf
yourCSU:http://www.csu.edu.au/special/yourcsu , Work Process Improvement and the Enterprise
Model:http://www.csu.edu.au/special/wpp/index.htm, and Project Management:http://www.csu.edu.au/division/psc .
The University Planning & Review Cycle, Timeline & tools on the Planning & Audit website
(following):http://www.csu.edu.au/division/plandev
The University Planning and Review Cycle, Timeline and Tools on the Planning & Audit website:http://www.csu.edu.au/division/plandev/strategic_planning/
1. Preliminary Timeline for Planning, Budget and Review Activities 2008 (Attachment 1)
2. Users Guide to Planning – The Planning and Review Cycle (below)
3. Faculty and Divisional planning and risk assessment documentation guided by planning
templates
CSU’s Planning Processes
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Exercise: The University Strategy
Considering the University Strategy and Operational Plans of your Faculty or Division:
Cascading down from these higher level plans to my workplace:
How does my performance plan and the performance and professional development objectives of my
team, School, Division, Faculty fit into the University Strategy? How and when should I be conducting
planning and reporting?
Discuss with your team in relation to the team?s performance.
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Reflection – Putting the Strategies into Practice
Identify 3 strategies from this planning that you will implement with your work team. Try to be
specific and think in practical terms.
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2
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3
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WORKPLACE LEARNING ACTIVITIES
To continue to reinforce your learning from this workshop with your team, use some of the workplace
learning activities identified. When undertaking team planning use some of the strategies, tools and
templates that you have practised in the workshop.
Exercise: Developing Strategic (or longer term) and Operational Plans
Considering the strategic context, The University Strategy 2007-2011, the CSU Planning & Review
Cycle, and the attached readings and resources (including resources from CSU Frontline Management
Program), how will you (and your team) plan for the next 3 years (2008-2011)? What else do I need to
plan with my team?
Record your planning ideas and drafts to be used in the next planning module Leading and Facilitating
Planning. In this second module you will be provided with tools and resources for developing strategic
and operational plan.
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REFERENCES AND FURTHER READING
Note: these references are relevant for 2008. We are living, however, in a rapidly changing times. As a
leader, to maintain currency and to foster a culture responsive to organisational change and renewal, you
are required to network and build relationships internally and externally with colleagues in other
universities, nationally and internationally. Attendance at relevant conferences and continually scanning
the literature and relevant website is important,
Australian Universities Quality Agency (AUQA)http://www.auqa.edu.au/ Quality Audit
ATEM: ATEM - Association for Tertiary Education Management Inc, importantly the newsletters (ATEM
Matters)http://www.atem.org.au/activities_newsletter.cfm
Benjamin, N. (2006) Operational Planning. Frontline Management Learning Guide. Pearson Education
Australia
Campus Review:http://www.campusreview.com.au/ - a weekly review that will assist to keep you up to
date with rapidly changing sector.
Carrick Institute:http://www.carrickinstitute.edu.au/carrick/go :Carrick communiqué´
Charles Sturt University Agenda for Inland Australia (2008) Growing our Communities through Education
and Research.http://www.csu.edu.au/division/vcoffice/papers/submissions/Growing-our-
Communities.pdf
Cole, K. (2005) Management: Theory and Practice, Pearson Education Australia
Covey, S.R. 1989, The Seven Habits of Highly Effective People: Restoring the Character Ethic, Business
Library, Melbourne.
CSU Vice-Chancellor?s Roadshow March 2008http://www.csu.edu.au/division/vcoffice/papers/docs/Roadshow_March08.ppt
CSU Training (2007) Frontline Management Learning Guides: BSB405B
Implement Operational Plan; BSB51004 Manage Operational Plan.
Department of Education, Employment and Workplace Relations (DEEWR)http://www.dest.gov.au/sectors/higher_education/default2.htm
Department of Innovation, Industry, Science and Research (DIISR):
Financial Review, April 7, 2008, Education supplement: Regional universities show their worth.
- Higher Education 2020 Newsletter Issue 01
- Institute Assessment Framework (IAF) (2007 submission)
- Institution Assessment Framework (IAF)
- New ERA for Research Quality: Excellence in Research for Australia initiative
HERDSA: The Higher Education Research and Development Society of Australasia -http://www.herdsa.org.au/ - a scholarly society for learning and teaching practice with some good
links to international higher education societies and associations.
O?Connor, I. and Moodie, G. (2008) Social inclusion for higher education. University World News:
AUSTRALIA www.universityworldnews.com/
Onsman, A. (2008) Tempering universities’ marketing rhetoric: a strategic protection against litigation or
an admission of failure? J. Higher Education Policy & Management, 30,1:77-85
Planning & Audit:http://www.csu.edu.au/division/plandev/
- Preliminary Timeline for Planning, Budget and Review Activities 2008
- Review of Higher Eduction: Terms of Reference
- User?s Guide to Planning documents at Charles Sturt University
- CSU Discipline Profile and About the Discipline Profile
Universities Australia:http://www.universitiesaustralia.edu.au/ - reports and responses to government and
sector changes and reforms.
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ATTACHMENTS
Attachment 1: Preliminary Timetable for Planning, Budget and Review Activities 2008
Attachment 2: Transformational Leadership for CSU
Attachment 3: Vice-Chancellor?s Roadshow
ATTACHMENT 1 Preliminary Timeline for Planning, Budget and
Review Activities 2008http://www.csu.edu.au/division/plandev/strategic_planning/docs/timeline.pdf
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ATTACHMENT 2: Transformational Leadership
Key Success Factors For Supportive Leadership: Building
CSU’s Performance Capability (Sept 2007)
Alignment
Performance Relationships
Supportive
Leadership
FOR THE PUBLIC GOOD
VICE-CHANCELLOR’S FORUM
September 2007
TRANSFORMATIONAL LEADERSHIP
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ATTACHMENT 3: Vice-Chancellors Roadshow 2008
March 2008 Roadshow can be found on the Vice-Chancellors website:
http://www.csu.edu.au/division/vcoffice/papers/docs/Roadshow_March08.ppt
doc_385025688.pdf