netrashetty
Netra Shetty
Antec, Inc. is an American-based maker of PC components and accessories.[1] Antec's principal products are computer cases and power supplies. Antec also offers PC cooling products and notebook accessories.[1] Founded in 1986, the company is headquartered in Fremont, California, U.S.A., with additional offices in Rotterdam, the Netherlands.[1] Antec products are sold in over 40 countries.
CEO
Mohan Maheswaran
Chairman of the Board
Rockell Hankin
Vice Chairman of the Board
James Burra
Director
Wilford Baker
7
Director
Bruce Edwards
Director
James Lindstrom
Director
Glen Antle
Director
John Piotrowski
CFO
Emeka Chukwu
CIO
JH
14
Technology & Reliability
Michael Wilson
Transport & Datacom
JP
Advanced Communication & Sen...
AD
Protection Products
JP
2
Strategy & Systems Innovation
Charles Harper
Microwave & High Reliability...
JV
Power Management Product Gro...
SP
Human Resources
KB
Operations
CB
3
Sales & Marketing
James Kim
Legal & Secretary
RH
The front office is one of the most important departments in a hotel,
as it often offers the only contact between guests and staff. A hotel’s
front office is where guests are greeted when they arrive, where
they are registered and assigned to a room, and where they check out.
Usually, the telephone operator, other guest communications functions,
and the bell staff or those employees responsible for delivering
luggage and messages and attending to special guest requests also fall
under the front office umbrella. The reservations department takes
and tracks the hotel’s future bookings. The housekeeping department
is responsible for cleaning guest rooms and public spaces. Because of
their specialized nature, the security and engineering departments are
discussed in separate sections.
A great deal of interdependence exists among the subunits of the
rooms department. For example, reservations must inform the front
office of the number of presold rooms each day to ensure that a current
inventory of salable rooms is always available. On the other hand,
the front office must let reservations know whenever walk-in guests
(those who do not have reservations) register. A similar level of cooperation
is required between the front office and housekeeping. When
a guest checks out, the front office must inform housekeeping so that
the room may be cleaned. Once a room is cleaned, housekeeping must
inform the front office so that the room may be sold. Certain tasks
within the rooms department must occur in a specific order. For example,
housekeeping cannot properly provision a guest room if the laundry
does not supply enough clean towels or bed sheets. Engineering cannot
replace a defective light switch in a guest room if housekeeping does
not report the problem. Effective management of this busy department
calls for standardized plans, procedures, schedules, and deadlines, as
well as frequent direct communication between the executives who manage
the key operating units of the rooms department.
Security. The hotel and lodging business is vulnerable to security and safety
problems. Problems can be created by guests, employees, or intruders.
Security breaches can result in embezzlement, theft, arson, robbery,
and even terrorism. Depending on the size of a hotel or a lodging establishment,
the security function may be handled by a fully staffed
department on site, contracted to an outside security company, or assigned
to designated staff members or on-premises supervisory perc02.
The Organization of a Lodging Establishment 33
sonnel in the rooms department. In a larger, full-service hotel, the director
of security may report directly to the general manager. In smaller
hotels, the security function might become a task of the rooms department
(see Figure 2–1b).
Engineering. Typically, the engineering department’s responsibilities include
preventive maintenance; repair; replacement; improvement and
modification to furniture, fixtures, and equipment (FFE); and ensuring
uninterrupted provision of utilities (gas, electricity, water).5 Preventive
maintenance involves routine checks and inspection of the key
components of all equipment. Maintenance of recreational facilities
may be part of the engineering department’s responsibilities. In particular,
swimming pools require extensive maintenance to ensure
proper filtration and to prevent the accumulation of algae and other
conditions unsuitable for swimming.
Prompt repair minimizes loss of productivity in other hotel operating
departments and inconvenience to hotel guests. When a particular
FFE has reached the end of its useful life and repair is no longer
cost-effective, replacement is indicated. Improvement projects enhance
the existing operation or reduce operating costs of the facility.
Modification projects alter the existing operation to accommodate one
or more new functions.
One hotel might have a large engineering staff that includes
plumbers, carpenters, painters, electricians, and other technicians. Another
might have maintenance personnel who have general knowledge
and understanding of the hotel’s operations but rely on outside contractors
for specialized jobs. In larger, full-service hotels, engineering
may be a separate department, with a director who reports directly to
the resident manager
CEO
Mohan Maheswaran
Chairman of the Board
Rockell Hankin
Vice Chairman of the Board
James Burra
Director
Wilford Baker
7
Director
Bruce Edwards
Director
James Lindstrom
Director
Glen Antle
Director
John Piotrowski
CFO
Emeka Chukwu
CIO
JH
14
Technology & Reliability
Michael Wilson
Transport & Datacom
JP
Advanced Communication & Sen...
AD
Protection Products
JP
2
Strategy & Systems Innovation
Charles Harper
Microwave & High Reliability...
JV
Power Management Product Gro...
SP
Human Resources
KB
Operations
CB
3
Sales & Marketing
James Kim
Legal & Secretary
RH
The front office is one of the most important departments in a hotel,
as it often offers the only contact between guests and staff. A hotel’s
front office is where guests are greeted when they arrive, where
they are registered and assigned to a room, and where they check out.
Usually, the telephone operator, other guest communications functions,
and the bell staff or those employees responsible for delivering
luggage and messages and attending to special guest requests also fall
under the front office umbrella. The reservations department takes
and tracks the hotel’s future bookings. The housekeeping department
is responsible for cleaning guest rooms and public spaces. Because of
their specialized nature, the security and engineering departments are
discussed in separate sections.
A great deal of interdependence exists among the subunits of the
rooms department. For example, reservations must inform the front
office of the number of presold rooms each day to ensure that a current
inventory of salable rooms is always available. On the other hand,
the front office must let reservations know whenever walk-in guests
(those who do not have reservations) register. A similar level of cooperation
is required between the front office and housekeeping. When
a guest checks out, the front office must inform housekeeping so that
the room may be cleaned. Once a room is cleaned, housekeeping must
inform the front office so that the room may be sold. Certain tasks
within the rooms department must occur in a specific order. For example,
housekeeping cannot properly provision a guest room if the laundry
does not supply enough clean towels or bed sheets. Engineering cannot
replace a defective light switch in a guest room if housekeeping does
not report the problem. Effective management of this busy department
calls for standardized plans, procedures, schedules, and deadlines, as
well as frequent direct communication between the executives who manage
the key operating units of the rooms department.
Security. The hotel and lodging business is vulnerable to security and safety
problems. Problems can be created by guests, employees, or intruders.
Security breaches can result in embezzlement, theft, arson, robbery,
and even terrorism. Depending on the size of a hotel or a lodging establishment,
the security function may be handled by a fully staffed
department on site, contracted to an outside security company, or assigned
to designated staff members or on-premises supervisory perc02.
The Organization of a Lodging Establishment 33
sonnel in the rooms department. In a larger, full-service hotel, the director
of security may report directly to the general manager. In smaller
hotels, the security function might become a task of the rooms department
(see Figure 2–1b).
Engineering. Typically, the engineering department’s responsibilities include
preventive maintenance; repair; replacement; improvement and
modification to furniture, fixtures, and equipment (FFE); and ensuring
uninterrupted provision of utilities (gas, electricity, water).5 Preventive
maintenance involves routine checks and inspection of the key
components of all equipment. Maintenance of recreational facilities
may be part of the engineering department’s responsibilities. In particular,
swimming pools require extensive maintenance to ensure
proper filtration and to prevent the accumulation of algae and other
conditions unsuitable for swimming.
Prompt repair minimizes loss of productivity in other hotel operating
departments and inconvenience to hotel guests. When a particular
FFE has reached the end of its useful life and repair is no longer
cost-effective, replacement is indicated. Improvement projects enhance
the existing operation or reduce operating costs of the facility.
Modification projects alter the existing operation to accommodate one
or more new functions.
One hotel might have a large engineering staff that includes
plumbers, carpenters, painters, electricians, and other technicians. Another
might have maintenance personnel who have general knowledge
and understanding of the hotel’s operations but rely on outside contractors
for specialized jobs. In larger, full-service hotels, engineering
may be a separate department, with a director who reports directly to
the resident manager
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