Description
Describing about importance of non verbal communication, types of non verbal messages, body language, basic types of body language postures, interpreting body language and improving non verbal communication.
Non Verbal Communication
Non Verbal communication – Introduction
• Non -Verbal Communication is the message or response not expressed or sent in words -hints , suggestions , indications. • There is a distinction between the meanings we ‘give’ in words and the meanings we ‘give –off ’ in NV signals • Non -Verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire makeup • In fact, it is the most basic part of our personality • Behavior has no opposite, i.e. there is no such thing as non-behavior
Importance of Non Verbal Communication
• Communication researcher Mehrabian found that only 7% of a message’s effect are carried by words ; listeners receive the other 93% through non -verbal means. • Birdwhistell suggested that spoken words account for not more than 30-35% of all our social interactions. • Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally
Types of Non Verbal Messages
• • • • • • • Body Language or Kinesics Clothing or Artifactual Communication Voice or Paralanguage Space and Distance, or Proxemic factors Color Time, or Chronemics; and Touch, or Haptics
Body Language or Kinesics
• “The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others”-(Soukhanov 1992) • Kinesics:
– Posture – Gesture – Facial Expressions – Gaze / Eye Contact
Basic Types of Body language Postures
OPEN / CLOSED • People with arms folded and legs crossed and bodies turned away are signaling that they are rejecting messages. People showing open hands, fully facing you and both feet planted on the ground are accepting them FORWARD/ BACK • When people are leaning forward and pointing towards you they are actively accepting or rejecting the message. When they are leaning back, looking up at the ceiling, doodling on a pad, cleaning their glasses they are either passively absorbing or ignoring it
Constituents of Body Language
Facial Expression Forehead Eyebrows Wrinkles Outer Edges up Anger Anger
Nose
Eyes Centered Gazing Up Gazing down Gazing Sideways
Upward
Contempt
Focused Thinking Shame Guilty
Wandering
Lips Parted Together Wide Open
Disinterested/Bored
Relaxed / Happy Possibly Concerned Very Happy/Angry
Hands On Top of Head Scratching Head Rubbing Eyes / Chin Folded Amazed Puzzled, Confused Tired / Thinking Timid, Shy
Fingers
Interlocked Pointing at You OK signal V sign Arms Crossed Open Angry, Disapproving Honest, Accepting Tense Angry Fine Peace
Interpreting Body Language
•Engaged leaning forward •Open Body\Arms\Hands\Legs •Eager(sprint position) •Feet under Chair & On Toes •Leaning Forward •Ready To Agree •Pen Down •Hands Flat on Table •Listening with head tilted •Lots of Eye Contact & Nodding •High Blink Rate •Evaluating: sucking glasses / pencil •Stroking Chin •Ankle on Knee •Attentive (standing) & Arms behind Back, Open Feet
•Let Me Speak : finger tapping •Foot Tapping •Staring • Aggressive : leaning forwards •Finger Pointing •Fists Clenched •Defiant (standing) •Hands on Hips
•Bored: staring into space •Slumped Posture & Head Down •Doodling •Foot Tapping •Let Me Go : feet towards door •Buttoning Jacket •Thigh on Knee •Rejection : sitting/moving back •Arms Folded
From – Mind Your Manners; Mole, John
Artifactual Communication & Color
• Artifactual communication, is an integral part of the nonverbal package • It includes the use of personal adornments such as clothing, jewelry, makeup, hairstyles, and beards • People are apt to make inferences about us based on the way we dress
Space, Distance or Proxemic factors
• Proxemic cues, including the treatment of space and territory influence interaction and help define the communication experience. • Edward Hall says there are four different distances that we keep between ourselves and other people:
– – – – intimate distance-0 to 18 inches personal distance-18 inches to 4 feet social distance-4 to 12 feet and public distance-12 feet to the limit of sight
• Researchers divide environmental spaces into three categories based on the perceived permanence of the physical space :
– Informal, – Semifixed-feature – Fixed-feature
• Territoriality is an important concept in communication: typically, human beings stake out space or territory • Territoriality describes the need to demonstrate a possessive or ownership relationship to space • Markers are used to reserve space and set boundaries that help identify the space as belonging to someone
Gender, Diversity & Technology
• The use of nonverbal cues is affected by variables such as gender, culture, and technology • The ways men and women use nonverbal cues reflects societal practices • To a large degree, people modify their use of nonverbal cues depending on the culture they belong to or identify with • Nonverbal communication is also affected by whether communication is occurring on-or offline
Improving Non Verbal Communication
• One can improve their effectiveness as a nonverbal communicator by observing and analyzing
– – – – – – – The physical environment of interactions The body language Appearance Gestures Vocal cues Eye contact Touching behavior (Territoriality) of the participants.
doc_432114863.pptx
Describing about importance of non verbal communication, types of non verbal messages, body language, basic types of body language postures, interpreting body language and improving non verbal communication.
Non Verbal Communication
Non Verbal communication – Introduction
• Non -Verbal Communication is the message or response not expressed or sent in words -hints , suggestions , indications. • There is a distinction between the meanings we ‘give’ in words and the meanings we ‘give –off ’ in NV signals • Non -Verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire makeup • In fact, it is the most basic part of our personality • Behavior has no opposite, i.e. there is no such thing as non-behavior
Importance of Non Verbal Communication
• Communication researcher Mehrabian found that only 7% of a message’s effect are carried by words ; listeners receive the other 93% through non -verbal means. • Birdwhistell suggested that spoken words account for not more than 30-35% of all our social interactions. • Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally
Types of Non Verbal Messages
• • • • • • • Body Language or Kinesics Clothing or Artifactual Communication Voice or Paralanguage Space and Distance, or Proxemic factors Color Time, or Chronemics; and Touch, or Haptics
Body Language or Kinesics
• “The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others”-(Soukhanov 1992) • Kinesics:
– Posture – Gesture – Facial Expressions – Gaze / Eye Contact
Basic Types of Body language Postures
OPEN / CLOSED • People with arms folded and legs crossed and bodies turned away are signaling that they are rejecting messages. People showing open hands, fully facing you and both feet planted on the ground are accepting them FORWARD/ BACK • When people are leaning forward and pointing towards you they are actively accepting or rejecting the message. When they are leaning back, looking up at the ceiling, doodling on a pad, cleaning their glasses they are either passively absorbing or ignoring it
Constituents of Body Language
Facial Expression Forehead Eyebrows Wrinkles Outer Edges up Anger Anger
Nose
Eyes Centered Gazing Up Gazing down Gazing Sideways
Upward
Contempt
Focused Thinking Shame Guilty
Wandering
Lips Parted Together Wide Open
Disinterested/Bored
Relaxed / Happy Possibly Concerned Very Happy/Angry
Hands On Top of Head Scratching Head Rubbing Eyes / Chin Folded Amazed Puzzled, Confused Tired / Thinking Timid, Shy
Fingers
Interlocked Pointing at You OK signal V sign Arms Crossed Open Angry, Disapproving Honest, Accepting Tense Angry Fine Peace
Interpreting Body Language
•Engaged leaning forward •Open Body\Arms\Hands\Legs •Eager(sprint position) •Feet under Chair & On Toes •Leaning Forward •Ready To Agree •Pen Down •Hands Flat on Table •Listening with head tilted •Lots of Eye Contact & Nodding •High Blink Rate •Evaluating: sucking glasses / pencil •Stroking Chin •Ankle on Knee •Attentive (standing) & Arms behind Back, Open Feet
•Let Me Speak : finger tapping •Foot Tapping •Staring • Aggressive : leaning forwards •Finger Pointing •Fists Clenched •Defiant (standing) •Hands on Hips
•Bored: staring into space •Slumped Posture & Head Down •Doodling •Foot Tapping •Let Me Go : feet towards door •Buttoning Jacket •Thigh on Knee •Rejection : sitting/moving back •Arms Folded
From – Mind Your Manners; Mole, John
Artifactual Communication & Color
• Artifactual communication, is an integral part of the nonverbal package • It includes the use of personal adornments such as clothing, jewelry, makeup, hairstyles, and beards • People are apt to make inferences about us based on the way we dress
Space, Distance or Proxemic factors
• Proxemic cues, including the treatment of space and territory influence interaction and help define the communication experience. • Edward Hall says there are four different distances that we keep between ourselves and other people:
– – – – intimate distance-0 to 18 inches personal distance-18 inches to 4 feet social distance-4 to 12 feet and public distance-12 feet to the limit of sight
• Researchers divide environmental spaces into three categories based on the perceived permanence of the physical space :
– Informal, – Semifixed-feature – Fixed-feature
• Territoriality is an important concept in communication: typically, human beings stake out space or territory • Territoriality describes the need to demonstrate a possessive or ownership relationship to space • Markers are used to reserve space and set boundaries that help identify the space as belonging to someone
Gender, Diversity & Technology
• The use of nonverbal cues is affected by variables such as gender, culture, and technology • The ways men and women use nonverbal cues reflects societal practices • To a large degree, people modify their use of nonverbal cues depending on the culture they belong to or identify with • Nonverbal communication is also affected by whether communication is occurring on-or offline
Improving Non Verbal Communication
• One can improve their effectiveness as a nonverbal communicator by observing and analyzing
– – – – – – – The physical environment of interactions The body language Appearance Gestures Vocal cues Eye contact Touching behavior (Territoriality) of the participants.
doc_432114863.pptx