Description
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+91 95030-94040
Retail Banking
1. Banking today has become a fiercely competitive industry due to the entry of so many foreign and private banks. Discuss how a recently established bank can reach out to customers to understand their needs and hence cater specifically to their needs so as to provide satisfactory service. (10 Marks)
2. Technologies have enabled banks to extend their services out of the traditional buildings of the bank. Enumerate the given statement. (10 Marks)
3. Banking is one of the major service sectors in India. Customer satisfaction has been on the major performance evaluation parameters for the banks. Give your views on the following with reference to customer service given by banks:
a. Between public sector banks or private banks, who do you think is better in providing better customer service and why? (5 Marks)
b. With so much emphasis on Digital/ E-payments, with incentives/concessions provided to make non-cash transactions through digital modes, highlight the various risks the customers may face during these modes of financial transactions.
For Nmims Assignments Contact
[email protected]
+91 95030-94040
doc_103609147.doc
For Nmims Assignments Contact
[email protected]
+91 95030-94040
Retail Banking
1. Banking today has become a fiercely competitive industry due to the entry of so many foreign and private banks. Discuss how a recently established bank can reach out to customers to understand their needs and hence cater specifically to their needs so as to provide satisfactory service. (10 Marks)
2. Technologies have enabled banks to extend their services out of the traditional buildings of the bank. Enumerate the given statement. (10 Marks)
3. Banking is one of the major service sectors in India. Customer satisfaction has been on the major performance evaluation parameters for the banks. Give your views on the following with reference to customer service given by banks:
a. Between public sector banks or private banks, who do you think is better in providing better customer service and why? (5 Marks)
b. With so much emphasis on Digital/ E-payments, with incentives/concessions provided to make non-cash transactions through digital modes, highlight the various risks the customers may face during these modes of financial transactions.
For Nmims Assignments Contact
[email protected]
+91 95030-94040
doc_103609147.doc