Increase in additional headcounts
To,
Duane Radcliffe,
Chief Brand Officer
XYZ Company Ltd.
RE: Additional Headcount Required
Executive summary
This memo helps you in providing the benefits of additional headcounts in the Customer Service Department and how it fulfil company’s objective in increasing sales, excellent client service, reduce employee turnover and absenteeism. Increase in headcounts in the department can also serve people better and even work more hard to maintain our competitive position as the industry's employer of choice.
Business Case and Analysis: With promising growth prospects, this department will need to fortify its people infrastructure (customer service representatives) to deal with the challenges in the organization. Although we have same number of employees but our workload has increased significantly. To support our current department would require 30 representatives as lack of manpower is preventing us from accomplishing our goals. As, customer service representatives are accountable for meeting the monthly, quarterly, and annual revenue, customer satisfaction and sales goals of the company. Hiring another staff or additional headcount can be challenging but a company wants enough people to handle the workload and service your growing customer base. There are some reasons we need to look at:
Deffree, S. (2009). Intel shifts Ireland headcount: adds jobs in Shannon R&D expansion, looks to reduce workforce elsewhere. Electronic News (10616624), 55(9), 8.
·
Business Need:
Increase the size of the customer service department by adding 30 customer service representatives.
Anticipated outcomes: This additional headcount will enable us to complete work on schedule. The company will benefit from more timely and accurate financial reporting and final sales. This improved efficiency will lessen the burden on managers and provide autonomy to employees in managing their actions. In addition to this, as we greatly value our employees, the addition al headcounts in the department will directly reflect in our bottom line and provide an immediate return on our investment. As shown in the graph (Imaginative graph) below, it is expected that an addition in staff will certainly help us to increase customer satisfaction by 46 percentages at the end of this year.(Imaginative graph).
4 8 15 22 28 35 40 46
· Deffree, S. (2009). Intel shifts Ireland headcount: adds jobs in Shannon R&D expansion, looks to reduce workforce elsewhere. Electronic News (10616624), 55(9),
· https://www.google.ca/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1366&bih=593&q=customer+service+department+graph&oq=customer+service+department+graph&gs_l=img.3...1086.1511
Customer satisfaction results in increased demand of product/ service and the organization or brand reputation increases. When organization sell product effectively it has to make effective planning for services after sale. After sale services have been important for organization to compete in the market by using such extended services. Moreover, it will not only solve the grossly discrepant ratio of work to team members, but it will also allow us to solve production problems with a substantially shorter turn-around without sacrificing best practices. If lack of manpower is not able to meet crucial deadline or cause significant slowdown in our department this slowdown will affect other departments in the company.
Recommendations
If you approve or consider the request, I would recommend bringing external employees in the organization. Although existing employees are knowledgeable of the organizations goals and needs and recruiting within the company is a time saving process. But, recruiting externally can bring new talent and ideas with in the organization. Moreover, hiring experience and skilled candidate may reduce training costs and give an organization a competitive advantage. On the other hand, we need to train the existing individuals and continue to grow with them. Last but not the least, external hiring can provide new and innovative ideas for management strategies and creating a forward thinking approach.
Estimated Cost:
Full time equivalent salary and Recruitment cost. Based on the business case and analysis, it represents the significant cost on recruitment or hiring process and the basic monthly salary of the employees.
Conclusion:
This management proposal will help result in greater efficiency with regards to company resources. It provides the best opportunity to realize benefits in an expedited manner while also allowing for the greatest improvement in efficiency and cost –reduction. Initial estimates are:
Deffree, S. (2009). Intel shifts Ireland headcount: adds jobs in Shannon R&D expansion, looks to reduce workforce elsewhere. Electronic News (10616624), 55(9),
Ahlrichs, Nancy S.. " Competing for Talent: Key Recruitment and Retention Strategies for Becoming an Employer of Choice., Davies-Black Publishing. © 2000.
Contact
I would like to hear from you in the near future. Please contact me at 6047824370 or by email [email protected]
Thank you,
Bharat Verma
Customer Service Manager
XYZ Company Ltd
Unit 12945
Vancouver , bcw6t6
6047824370
References
· Deffree, S. (2009). Intel shifts Ireland headcount: adds jobs in Shannon R&D expansion, looks to reduce workforce elsewhere. Electronic News (10616624), 55(9),
· Ahlrichs, Nancy S.. " Competing for Talent: Key Recruitment and Retention Strategies for Becoming an Employer of Choice ".. Davies-Black Publishing. © 2000.
· https://www.google.ca/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1366&bih=593&q=customer+service+department+graph&oq=customer+service+department+graph&gs_l=img.3...1086.1511
To,
Duane Radcliffe,
Chief Brand Officer
XYZ Company Ltd.
RE: Additional Headcount Required
Executive summary
This memo helps you in providing the benefits of additional headcounts in the Customer Service Department and how it fulfil company’s objective in increasing sales, excellent client service, reduce employee turnover and absenteeism. Increase in headcounts in the department can also serve people better and even work more hard to maintain our competitive position as the industry's employer of choice.
Business Case and Analysis: With promising growth prospects, this department will need to fortify its people infrastructure (customer service representatives) to deal with the challenges in the organization. Although we have same number of employees but our workload has increased significantly. To support our current department would require 30 representatives as lack of manpower is preventing us from accomplishing our goals. As, customer service representatives are accountable for meeting the monthly, quarterly, and annual revenue, customer satisfaction and sales goals of the company. Hiring another staff or additional headcount can be challenging but a company wants enough people to handle the workload and service your growing customer base. There are some reasons we need to look at:
- · According to the recent report by analyst, organization would swell double its size by next year.
- · Company marginally beat analyst estimates with a 3 per cent rise in quarterly profit as the company won more orders from customers including Europe and Asia.
- · There have not been any improvements in technology or processes because employees don’t have time to focus on developing more efficient methods.
- · As we continue to support more clients in more locations, the administration of our workforce has become more difficult.
- · With all the shopping happening not just from homes or offices, but even by the consumer with his hand-held smart gadgets on the move, there has been a spurt in demand for application developers
- · Reduce workload
Deffree, S. (2009). Intel shifts Ireland headcount: adds jobs in Shannon R&D expansion, looks to reduce workforce elsewhere. Electronic News (10616624), 55(9), 8.
·
- Analyst observed that programming and application development have been the top IT skills in demanding the last one year.
- · Overtime costs have increased
- · The overall quality of work in our company is slipping.
- · Sales revenue is going above and beyond payroll costs.
- · There’s a lot of frustration and stress about getting work done.
Business Need:
Increase the size of the customer service department by adding 30 customer service representatives.
Anticipated outcomes: This additional headcount will enable us to complete work on schedule. The company will benefit from more timely and accurate financial reporting and final sales. This improved efficiency will lessen the burden on managers and provide autonomy to employees in managing their actions. In addition to this, as we greatly value our employees, the addition al headcounts in the department will directly reflect in our bottom line and provide an immediate return on our investment. As shown in the graph (Imaginative graph) below, it is expected that an addition in staff will certainly help us to increase customer satisfaction by 46 percentages at the end of this year.(Imaginative graph).
4 8 15 22 28 35 40 46
· Deffree, S. (2009). Intel shifts Ireland headcount: adds jobs in Shannon R&D expansion, looks to reduce workforce elsewhere. Electronic News (10616624), 55(9),
· https://www.google.ca/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1366&bih=593&q=customer+service+department+graph&oq=customer+service+department+graph&gs_l=img.3...1086.1511
Customer satisfaction results in increased demand of product/ service and the organization or brand reputation increases. When organization sell product effectively it has to make effective planning for services after sale. After sale services have been important for organization to compete in the market by using such extended services. Moreover, it will not only solve the grossly discrepant ratio of work to team members, but it will also allow us to solve production problems with a substantially shorter turn-around without sacrificing best practices. If lack of manpower is not able to meet crucial deadline or cause significant slowdown in our department this slowdown will affect other departments in the company.
Recommendations
If you approve or consider the request, I would recommend bringing external employees in the organization. Although existing employees are knowledgeable of the organizations goals and needs and recruiting within the company is a time saving process. But, recruiting externally can bring new talent and ideas with in the organization. Moreover, hiring experience and skilled candidate may reduce training costs and give an organization a competitive advantage. On the other hand, we need to train the existing individuals and continue to grow with them. Last but not the least, external hiring can provide new and innovative ideas for management strategies and creating a forward thinking approach.
Estimated Cost:
Full time equivalent salary and Recruitment cost. Based on the business case and analysis, it represents the significant cost on recruitment or hiring process and the basic monthly salary of the employees.
Conclusion:
This management proposal will help result in greater efficiency with regards to company resources. It provides the best opportunity to realize benefits in an expedited manner while also allowing for the greatest improvement in efficiency and cost –reduction. Initial estimates are:
- · 20 % decrease in employer turnover in first 12 months
- · 10% reduction in overhead cost.
- · 12 % rise in profits by the end of the year
- · 40% immediate decrease in time to generate weekly, monthly and annually reports.
Deffree, S. (2009). Intel shifts Ireland headcount: adds jobs in Shannon R&D expansion, looks to reduce workforce elsewhere. Electronic News (10616624), 55(9),
Ahlrichs, Nancy S.. " Competing for Talent: Key Recruitment and Retention Strategies for Becoming an Employer of Choice., Davies-Black Publishing. © 2000.
Contact
I would like to hear from you in the near future. Please contact me at 6047824370 or by email [email protected]
Thank you,
Bharat Verma
Customer Service Manager
XYZ Company Ltd
Unit 12945
Vancouver , bcw6t6
6047824370
References
· Deffree, S. (2009). Intel shifts Ireland headcount: adds jobs in Shannon R&D expansion, looks to reduce workforce elsewhere. Electronic News (10616624), 55(9),
· Ahlrichs, Nancy S.. " Competing for Talent: Key Recruitment and Retention Strategies for Becoming an Employer of Choice ".. Davies-Black Publishing. © 2000.
· https://www.google.ca/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1366&bih=593&q=customer+service+department+graph&oq=customer+service+department+graph&gs_l=img.3...1086.1511