MBA Project Report on Satisfaction of Employees

Description
100 Marks MBA Project Report on Satisfaction of Employees

A MBA Project Report on Satisfaction of Employees'
IN STRINGINFO KNO!E"GE SER#I$ES P%t !t&'
$(ENNAI
By
S(ANM)GA PRI*A + K
Re,+No+ -../010./23
of
KONG) ENGINEERING $O!!EGE'
Perundurai, Erode – 638 052.
A PRO4E$T REPORT
Submitted to the
FA$)!T* OF MANAGEMENT S$IEN$ES
In partial fulfillment of the requirements
for the award of the degree
of
MASTER OF B)SINESS A"MINISTRATION
4)NE' 5//3
1
BONAFI"E $ERTIFI$ATE
Certified that this proe!t tit"ed A ST)"* ON SATISFA$TION OF
EMP!O*EES IN STRINGINFO KNO!E"GE SER#I$ES P%t+ !t&' $6ennai
is the bonafide #or$ of Ms+ S(ANM)GA PRI*A+ K #ho !arried out the
resear!h under my super%ision. Certified further, that to the best of my
$no#"ed&e the #or$ reported herein does not form any part of any other proe!t
report or dissertation on the basis of #hi!h a de&ree or a#ard #as !onferred on
an ear"ier o!!asion on this or any other !andidate.
S7per%isor "irector
'i%a( %o!e he"d on))))))))))))))))))

*nterna" E+aminer E+terna" E+aminer
2
ABSTRA$T
,- Study on Satisfa!tion Emp"oyees. in Strin&*nfo /no#"ed&e
Ser%i!es P%t. 0td., Chennai1 is the tit"e of this study. 2he main obe!ti%e of this
study is to $no# the "e%e" of satisfa!tion amon& the emp"oyees #or$in& in the
or&ani3ation. 2he resear!h desi&n used for the study is des!ripti%e resear!h.
2he satisfa!tion "e%e" is inf"uen!ed by %arious fa!tors in!"udin& the nature of
their ob, sa"ary, trainin&4de%e"opment, et!.
2he study is !ondu!ted for a"" emp"oyees, #ith the he"p of stru!tured
inter%ie# s!hedu"es usin& 5uestionnaire #ith fi%e point s!a"es. 2he !o""e!ted
data #ere !"assified based on %arious fa!tors and re"ationship bet#een those
fa!tors.
-na"ysis and *nterpretation of the satisfa!tion "e%e"s of the
emp"oyees #ere found out usin& Simp"e Per!enta&e 6ethod and %a"idated
usin& 2#o #ay tab"es.
*t #as found out that the emp"oyees are satisfied in the or&ani3ation.
Based on the findin&s, appropriate su&&estions ha%e been made for impro%in&
the "e%e"s of satisfa!tion of the emp"oyees.
3
RUf;fk;
,e;j Ma;tpd; jiyg;G “njhopyhsh;fspd; kdepiwT gw;wpa Ma;T”MFk;.
,jd; Kf;fpa Nehf;fk; epWtdj;jpYs;s njhopyhsh;fspd; kdepiwit fz;lwptJ
MFk;.
Nkw;g Ma;it! n"d;idapYs;s “#;hp$; ,d;Ngh ehNyl;%; "h;t&"#;
gpypl;;” 'd;(k; epWtdj;jpw;fhf Nkw;nfhs;sg;gl;lJ.
,e;j Ma;T epWtdj;jpy; njhopyhsh;fspd; kdepiwT 'e;j epiyapy; )s;sJ
'd;gij*k;! kdepiwtpw;F "hh;e;j fh+z$;,s*k; fz;lwptJ MFk;.
njhopyhsh;fspd; kdepiwT 'd;gJ -th;fsJ Ntiyj;jd;ik! .jpak;!
gapw;"p! gzp )ah;T Nghd;w gy fh+z$;,s )s;slf;fpaJ.
,e;j Ma;T epWtdj;jpYs;s -idj;J gzpahsh;fsplKk; Nkw;nfhs;sg;gl;lJ.
/e;J -k;" -st&l;0 Nfh0fs; 1yk; Nfs;tp,s )gNahfpj;J tp"h+id Kiw 1yk; ,e;j
Ma;T Nkw;nfhs;sg;gl;lJ. 'spa "jtpfpj Kiw! gFg;gha;T Kiw 1yk; jfty;fs;
Ma;T n"a;ag;gl;ld.
,e;j Ma;T Ktpy;! epWtdj;jpYs;s -idj;J njhopyhsh;f2k; kd
epiwTld; )s;sdh; 'd;gJ fz;lwpag;gl;lJ.
Nkw;g Ma;tpy; fz;lwpag;gl;l KTfspd;g! njhopyhsh;fspd;
kdepiwit NkYk; -jpfhpf;Fk; tifapy; Fwpg;Gfs; epWtdj;jpw;F to$;fg;gl;lJ.
4
A$KNO!E"GEMENT
* here by a!$no#"ed&e my sin!ere &ratitude to the /on&u *nstitute of
2e!hno"o&y 2rust and "r+ A+M+NATARA4AN, B+E+' M+Sc+' P6+"+' Prin!ipa",
/on&u En&ineerin& Co""e&e and the 6ana&ement for &i%in& me an opportunity
to under&o 6.B.-. 7e&ree Course and to underta$e this proe!t #or$.
* o#e my sin!ere than$s to Prof+P+S)RES( K)MAR' M+S$ 8A,ri9'
MBA' 7ire!tor, 7epartment of 6ana&ement Studies #hose &uidan!e made this
proe!t an en"i&htenin& edu!ationa" e+perien!e.'
* o#e my re%erentia" &ratitude to my interna" &uide Mr+ #+ KANNAN'
M+Sc+' MBA' 7epartment of 6ana&ement studies, /on&u En&ineerin& Co""e&e
for his %a"uab"e &uidan!e and time"y su&&estions rendered at ea!h sta&e of the
proe!t.
*t is my p"easure to e+press my deep sense of than$fu"ness to
Mr+MAT(E P(I!IP+' the 8uman 9esour!e 6ana&er, for pro%idin& me an
opportunity to do my proe!t in their esteemed or&ani3ation and his %a"uab"e
&uidan!e in doin& this proe!t. * #ou"d "i$e to than$ Ms+ PRET(I' Senior
E+e!uti%e ( 8uman 9esour!es, #ho has pro%ided support and he"p to !arry out
this proe!t.
0ast"y * #ou"d "i$e to a!$no#"ed&e the #ho"ehearted support of my
parents, fa!u"ty members and friends #ho he"ped me at %arious sta&es in
!omp"etin& this proe!t #or$ su!!essfu""y.
5
-bo%e a"" * than$ T(E A!MIG(T* for ha%in& b"essed me #ith &ra!e
and #isdom.
TAB!E OF $ONTENTS
PARTI$)!ARS Pa,e No
ABSTRACT iii
LIST OF TABLES viii
!IST OF FIG)RES :i
CA!TER " I#TRO$%CTIO#
1.1Introduction to the Study 1
:.2 Company Profi"e 3
:.3 9e%ie# of 0iterature 5
$(APTER 5 OB4E$TI#E' NEE"' S$OPE AN" !IMITATION
2.: ;be!ti%es of the Study 8
2.2 <eed and *mportan!e of the Study =
2.3 S!ope of the Study :0
2.> 0imitations ::
$(APTER 0 RESEAR$( MET(O"O!OG*
3.: 9esear!h 7esi&n :2
3.2 Samp"in& 7esi&n :3
3.3 7ata Co""e!tion 6ethod :3
6
3.> Statisti!a" 2oo"s :3
$(APTER 2 ANA!*SIS AN" INTERPRETATIONS
>.: -na"ysis by 0i$ert s!a"e :>
>.2 -na"ysis by 2#o(#ay tab"es 3>
PARTI$)!ARS Pa,e No

$(APTER 3 RES)!TS 56
$(APTER 1 S)GGESTIONS 5=
$(APTER - $ON$!)SION 60

APPEN"I;
REFEREN$ES
7
!IST OF TAB!ES
Ta<le
No
TIT!E
Pa,e
No
>.: Satisfa!tion "e%e" of emp"oyees about the !ompany :>
>.2
Satisfa!tion "e%e" of emp"oyees to#ards their ?or$in&
En%ironment 4 *nfrastru!ture
:6
>.3
Satisfa!tion "e%e" of emp"oyees to#ards their Persona"
0ife
:8
>.>
satisfa!tion "e%e" of emp"oyees to#ards their Company
Po"i!y and @ob Se!urity
20
>.5
Satisfa!tion "e%e" of emp"oyees to#ards their Promotiona"
;pportunities 4 Possibi"ity of &ro#th
22
>.6
Satisfa!tion "e%e" of emp"oyees to#ards their 2rainin& 4
7e%e"opment
2>
>.A Satisfa!tion "e%e" of emp"oyees to#ards their Sa"ary 26
>.8
Satisfa!tion "e%e" of emp"oyees to#ards their 9e"ationship
#ith !o""ea&ues
28
>.= Satisfa!tion "e%e" of respondents about their #or$ 30
>.:0
Satisfa!tion "e%e" of emp"oyees about ;%era"" satisfa!tion
of ob
32
>.::
9e"ationship bet#een E+perien!e and satisfa!tion about
the !ompany
3>
>.:2
9e"ationship bet#een E+perien!e and satisfa!tion on
?or$in& En%ironment 4 *nfrastru!ture
35
>.:3
9e"ationship bet#een E+perien!e and satisfa!tion #ith
Persona" 0ife
36
8
Ta<le
No
TIT!E
Pa,e
No
>.:>
9e"ationship bet#een E+perien!e and satisfa!tion on
Company Po"i!y 4 @ob Se!urity
3A
>.:5
9e"ationship bet#een E+perien!e and satisfa!tion on
Promotiona" ;pportunities 4 Possibi"ity of Bro#th
38
>.:6
9e"ationship bet#een E+perien!e and satisfa!tion on
2rainin& 4 7e%e"opment
3=
>.:A
9e"ationship bet#een E+perien!e and satisfa!tion on
Sa"ary
>0
>.:8
9e"ationship bet#een E+perien!e and satisfa!tion on
9e"ationship #ith Co""ea&ues
>:
>.:=
9e"ationship bet#een E+perien!e and satisfa!tion about
the ?or$
>2
>.20
9e"ationship bet#een E+perien!e and ;%era"" Satisfa!tion
of @ob
>3
>.2:
9e"ationship bet#een -&e and Satisfa!tion about the
!ompany
>>
>.22
9e"ationship bet#een -&e and satisfa!tion on ?or$in&
En%ironment 4 *nfrastru!ture
>5
>.23
9e"ationship bet#een -&e and satisfa!tion #ith Persona"
0ife
>6
>.2>
9e"ationship bet#een -&e and satisfa!tion on Company
Po"i!y 4 @ob Se!urity
>A
>.25
9e"ationship bet#een -&e and satisfa!tion on
Promotiona" ;pportunities 4 Possibi"ity of Bro#th
>8
>.26
9e"ationship bet#een -&e and satisfa!tion on 2rainin& 4
7e%e"opment
>8
>.2A 9e"ationship bet#een -&e and satisfa!tion on Sa"ary >=
9
Ta<le
No
TIT!E
Pa,e
No
>.28
9e"ationship bet#een -&e and satisfa!tion on
9e"ationship #ith Co""ea&ues
>=
>.2=
9e"ationship bet#een -&e and satisfa!tion about the
?or$
50
>.30 9e"ationship bet#een -&e and ;%era"" Satisfa!tion of @ob 50
>.3:
9e"ationship bet#een Edu!ation and satisfa!tion about
the !ompany
5:
>.32
9e"ationship bet#een Edu!ation and satisfa!tion on
?or$in& En%ironment 4 *nfrastru!ture
5:
>.33
9e"ationship bet#een Edu!ation and satisfa!tion #ith
Persona" 0ife
52
>.3>
9e"ationship bet#een Edu!ation and satisfa!tion on
Company Po"i!y 4 @ob Se!urity
52
>.35
9e"ationship bet#een Edu!ation and satisfa!tion on
Promotiona" ;pportunities 4 Possibi"ity of Bro#th
53
>.36
9e"ationship bet#een Edu!ation and satisfa!tion on
2rainin& 4 7e%e"opment
53
>.3A
9e"ationship bet#een Edu!ation and satisfa!tion on
Sa"ary
5>
>.38
9e"ationship bet#een Edu!ation and satisfa!tion on
9e"ationship #ith Co""ea&ues
5>
>.3=
9e"ationship bet#een Edu!ation and satisfa!tion about
the ?or$
55
>.>0
9e"ationship bet#een Edu!ation and ;%era"" Satisfa!tion
of @ob
55
10
!IST OF FIG)RES
Fi,7re
No
TIT!E
Pa,e
No
>.: Satisfa!tion "e%e" of emp"oyees about the !ompany :5
>.2
Satisfa!tion "e%e" of emp"oyees to#ards their ?or$in&
En%ironment 4 *nfrastru!ture
:A
>.3
Satisfa!tion "e%e" of emp"oyees to#ards their Persona"
0ife
:5
>.>
Satisfa!tion "e%e" of emp"oyees to#ards their Company
Po"i!y and @ob Se!urity
2:
>.5
Satisfa!tion "e%e" of emp"oyees to#ards their Promotiona"
;pportunities 4 Possibi"ity of &ro#th
23
>.6
Satisfa!tion "e%e" of emp"oyees to#ards their 2rainin& 4
7e%e"opment
25
>.A Satisfa!tion "e%e" of emp"oyees to#ards their Sa"ary 2A
>.8
Satisfa!tion "e%e" of emp"oyees to#ards their 9e"ationship
#ith !o""ea&ues
2=
>.= Satisfa!tion "e%e" of respondents about their #or$ 3:
>.:0
Satisfa!tion "e%e" of emp"oyees about ;%era"" satisfa!tion
of ob
33
$(APTER = .
11
INTRO")$TION
.+. INTRO")$TION TO T(E ST)"*
2he re"ationship bet#een man and #or$ has a"#ays attra!ted the
attention of phi"osophers, s!ientists and no%e"ists. 2he nature and si&nifi!an!e
of #or$ shou"d be important as an area of study, as it o!!upies mu!h of a man.s
"ife span.
By #or$in& on a ob, most men &ratify many of their needs. ?or$ in
this re&ard, is a potent sour!e of need &ratifi!ation of a"" types su!h as physi!a",
se!urity, so!ia" and e&o needs. Emp"oyees. Satisfa!tion is primari"y based upon
the satisfa!tion of needs. 2he stron&er the need, the more !"ose"y #i"" be the
emp"oyee satisfa!tion depend on its &ratifi!ation.
Satisfa!tion is a po#erfu" moti%ator of human beha%ior. *t is
imperati%e that administrators understand satisfa!tion %s. dissatisfa!tion. 2he
benefits of emp"oyee satisfa!tion are often rea"i3ed immediate"y and resu"ts !an
be sta&&erin&.
• *mpro%ed *nstru!tion.
• Enhan!ed 2eam#or$
• 7e!reased 2urno%er C*mpro%ed 9etention
• *n!reased Produ!ti%ity
• Better Communi!ation
2he term emp"oyees. satisfa!tion !o%ers the satisfa!tion deri%ed from
bein& en&a&ed in #or$ or in any pursuit of a hi&her order. *t is essentia""y re"ated
12
to human needs and their fu"fi""ment throu&h #or$. *t is &enerated by the
indi%idua".s per!eption of ho# #e"" his emp"oyer satisfies his %arious needs.
;r&ani3ations today fo!us mu!h attention in measurin& and
impro%in& their #or$ers attitude, but this #as not the !ase a"#ays. *n the
s!ientifi! mana&ement era, the emp"oyees #ere !onsidered to be ust another
ma!hine. 2here #as no interest in emp"oyee satisfa!tion. -fter a"", a ma!hine
does not ha%e any attitudes or fee"in&s.
Soon efforts #ere underta$en to measure attitudes and to train
super%isors to be sensiti%e to emp"oyee.s fee"in&s. *t #as thou&ht if the ob
satisfa!tion and mora"e !ou"d be impro%ed, ob performan!e #ou"d impro%e as
#e"".
6easurement of emp"oyees. attitude !an a"so be used to benefit
emp"oyees. Some or&ani3ations !onsider attitude sur%ey as a form of up#ard
!ommuni!ation and a !han!e for their emp"oyees to e+press their fee"in&s about
positi%e and ne&ati%e aspe!ts of the #or$p"a!e. Su!h attitude sur%eys are on"y
benefi!ia" if the !ommuni!ation !hanne"s operate in both dire!tions.
Periodi! attitude sur%eys !an be of immense pra!ti!a" importan!e to
both the emp"oyers and the emp"oyees pro%idin& both an on&oin& ana"ysis of
emp"oyees, parti!ipation in shapin& the or&ani3ation po"i!ies and pra!ti!es.
13
.+5 $OMPAN* PROFI!E
Strin& *nfo /no#"ed&e Ser%i!es DPE 0td is in!orporated in the year :==8. *t
is head5uartered in ?ashin&ton, 7C #ith our fu"" f"ed&ed de%e"opment and
operations !enter in Chennai, *ndia.
Ear"ier, the !ompany #as named as 6ind Spa!e Cyberte!h. *n 2002, the
!ompany #as renamed as Strin& *nfo /no#"ed&e Ser%i!es DPE 0td.2he
Company #as started #ith :0 members by doin& data !on%ersion. 2hen,
emp"oyees. stren&th #as in!reased into :35.
Strin& *nfo has differentiated itse"f #ith its uni5ue pro!ess effi!ien!ies and
proe!t mana&ement approa!h.
Strin& *nfo ser%i!es is a "eadin& pro%ider of $no#"ed&e mana&ement
ser%i!es of !ustomers #or"d#ide. 2he !ompany is spe!ia"i3e in 7i&iti3ation, data
har%estin&, forms pro!essin& and mort&a&e ser%i!es.
!ea&ers6ip>
Prashant P /othari, as President of Strin& *nformation Ser%i!es, pro%ides
o%era"" dire!tion and &uidan!e #ith a spe!ifi! fo!us on &"oba" mar$etin& and
!"ient ser%i!in&.
/arthi$ /aruna$aran, heads the *ndian arm of Strin&. 8e #as #ide"y
e+posed to Business Pro!ess 9e(en&ineerin& and Business Pro!ess
;utsour!in&. Bautam 7a"mia, is the third founder of Strin&.
14
Ser%i!es offered at Strin& *nfoF
"ata (ar%estin,>
Strin&.s e+perien!ed #eb resear!hers mine the ?or"d ?ide ?eb, har%est
data and present in the format, the !"ients re5uired. E+pertise in data
pro!essin& domain a"so in!"udes *nde+es, -bstra!ts and forms pro!essin&.
Secon&ary Researc6?Mar@et Intelli,ence>
Strin& pro%ides spe!ia"ised se!ondary resear!h ser%i!es in %aried fie"ds.
9esear!h 7epartment !o%ers a &amut of areas ran&in& from !ompetiti%e
inte""i&en!e reports to mar$et resear!h, business de%e"opment and strate&i!
p"annin&.
"i,itiAation ser%ices>
Strin& pro%ides !omprehensi%e di&iti3ation ser%i!es !o%erin& a mu"titude
of formats and media. *ts uni%ersa" data !on%ersion so"utions and pre(press
ser%i!es are idea" for !orporations, ne#s or&ani3ations, pub"ishers, edu!ationa"
institutions and "ibraries as #e"" as a"" information intensi%e or&ani3ations. *ts
data so"utions di%ision is #e"" e5uipped to hand"e the needs of hi&h"y !omp"e+
pub"ishin& su!h as mathemati!a" and s!ientifi! boo$s, te+ts, ourna"s and
ne#s"etters.
Mort,a,e Ser%ices>
Strin& is a "eadin& pro%ider of business pro!ess outsour!in& ser%i!es to
the residentia" rea" estate industries. *ts suite of offerin&s a""o#s !"ients to fo!us
on their !ore business, by !ost(effe!ti%e"y outsour!in& non(!ore a!ti%ities.
15
.+0 RE#IE OF !ITERAT)RE
;%er the years resear!hers ha%e studied and attempted to 5uantify
emp"oyee !ommitment, "oya"ty, mora"e and o%era"" emp"oyee satisfa!tion. 2his
&a%e rise to many types of emp"oyee sur%eys #hose purpose #as to measure
one or a"" of these !omponents
2he 2#o fa!tor theory other#ise !a""ed moti%ation – hy&iene theory
&i%es the fa!tors for emp"oyee satisfa!tion, proposed by Grederi!$ 8ert3ber&.
-!!ordin& to 8er3ber&, the fa!tors "eadin& to ob satisfa!tion are
separate and distin!t from those that "ead to ob dissatisfa!tion. 2his theory
proposes t#o important fa!tors. 2hey are
E+trinsi! – 8y&iene fa!tors
*ntrinsi! – 6oti%ationa" Ga!tors
8y&iene fa!tors are Company po"i!y and administration, super%ision,
*nterpersona" re"ationship #ith superiors, peers, subordinates, sa"ary, ob
se!urity, persona" "ife, #or$in& en%ironment, status, et!. E+trinsi! fa!tors "eads
to dissatisfa!tion. 2hese fa!tors #hen absent, in!rease dissatisfa!tion #ith the
ob. ?hen present he"ps in pre%entin& dissatisfa!tion but do not in!rease
satisfa!tion or moti%ation.
6oti%ationa" fa!tors in!"ude a!hie%ement, re!o&nition, ad%an!ement,
#or$, possibi"ity of &ro#th, responsibi"ity, et!. *ntrinsi! fa!tors are re"ated #ith
ob satisfa!tion. 2hese fa!tors #hen absent, pre%ent both satisfa!tion and
moti%ation, #hen present "eads to satisfa!tion and moti%ation.
16
Some of the most e+tensi%e resear!h in this area has been
!ondu!ted by the Ba""op or&ani3ation. 2his resear!h !ame to the !on!"usion
that o%era"" emp"oyee satisfa!tion is manifest in the "e%e" of en&a&ement that
emp"oyees ha%e in their #or$. *n other #ords, emp"oyee en&a&ement #as the
u"timate e+pression of emp"oyee !ommitment, "oya"ty, mora"e and o%era""
emp"oyee satisfa!tion. 2herefore or&ani3ations needed to fo!us on emp"oyee
en&a&ement rather than on these other !omponents of emp"oyee satisfa!tion
Based on their findin&s Ba""up !ondu!ted further resear!h #hi!h
in!"uded o%er :00,000 emp"oyees in -meri!a. 2he resear!h sho#ed that 26H of
emp"oyees are fu""y en&a&ed, 55H are not en&a&edF they are at #or$ physi!a""y
but not menta""y or emotiona""y, and :=H are a!ti%e"y disen&a&edCunhappy,
spreadin& dis!ontentment and a!ti%e"y tryin& to sabota&e their or&ani3ations.
2his resear!h !"ear"y pointed out the "ar&e &ap in emp"oyee en&a&ement and
the ma&nitude of the !ha""en&e fa!in& most or&ani3ations.
- re%ie# has identified four fa!tors !ondu!i%e to hi&h "e%e"s of
emp"oyee ob satisfa!tionF menta""y !ha""en&in& #or$, e5uitab"e re#ards,
supporti%e #or$in& !onditions and supporti%e !o""ea&ues. *mportant"y, these
fa!tors are !ontro""ab"e by mana&ement.
Mentally c6allen,in, Bor@> Peop"e prefer obs that &i%e them
opportunities to use their s$i""s and abi"ities and offer a %ariety of tas$s, freedom
and feedba!$ on ho# #e"" they are doin&. 2hese !hara!teristi!s ma$e #or$
menta""y !ha""en&in&.
17
EC7ita<le ReBar&s> Emp"oyee #ants pay systems and promotion
po"i!ies that they per!ei%e as bein& ust, unambi&uous and in "ine #ith their
e+pe!tations. ?hen pay is seen as fair biased on ob demands, indi%idua" s$i""
"e%e" and !ommunity pay standards, satisfa!tion is "i$e"y to resu"t. Simi"ar"y
emp"oyees see$ fair promotion po"i!ies and pra!ti!es. Promotions pro%ide
opportunities for persona" &ro#th, more responsibi"ities and in!reased so!ia"
status. *ndi%idua"s, #ho per!ei%e that promotion de!isions are made in the fair
and ust manner, therefore are "i$e"y to e+perien!e satisfa!tion from their obs.
S7pporti%e Bor@in, con&itions> Emp"oyees are !on!erned #ith
their #or$ en%ironment for both persona" !omfort and fa!i"itatin& doin& a &ood
ob. Studies demonstrate that emp"oyees prefer physi!a" surroundin&s that are
not dan&erous or un!omfortab"e. -dditiona""y, most emp"oyees prefer #or$in&
!onditions to home, in !"ean and re"ati%e"y modern fa!i"ities and ade5uate too"s
and e5uipment.
S7pporti%e collea,7es> Peop"e &et more out of #or$ than mere"y
money or tan&ib"e a!hie%ements. Gor most of the emp"oyees, #or$ a"so fi""s
need for so!ia" intera!tion. <ot surprisin&"y, therefore, ha%in& friend"y and
supporti%e #or$ers "eads to in!reased ob satisfa!tion. Studies &enera""y find
that emp"oyee satisfa!tion is in!reased #hen the immediate super%isor
understandin& and friend"y, offers praise for &ood performan!e, "istens to
emp"oyees. opinions and sho#s a persona" interest in them
•

18
$(APTER = 5
OB4E$TI#E' NEE"' S$OPE AN" !IMITATION
5+. O<jecti%es of t6e St7&y
? 2o identify the %arious fa!tors re"atin& to emp"oyees satisfa!tion.
? 2o "o!ate spe!ifi! areas #hi!h !an be further impro%ed to de"i&ht the
emp"oyees.
? 2o identify the asso!iation bet#een the %ariab"es re"ated to emp"oyees
satisfa!tion.
? 2o ma$e su&&estions on the basis of findin&s to impro%e the "e%e" of
satisfa!tion in the or&ani3ation.
19
5+5 Nee& an& Importance of t6e St7&y
-!hie%ement of produ!ti%ity !oup"ed #ith the satisfa!tion of the
emp"oyee needs to be the !on!ern of a"" or&ani3ations. 8en!e, a periodi!
sur%ey of emp"oyees. satisfa!tion is of paramount importan!e, the nature bein&
different for ea!h !ate&ory of emp"oyees dependin& on their needs. Emp"oyees.
satisfa!tion redu!es absenteeism and impro%es emp"oyee turno%er. B"oba""y,
a"most a"" the or&ani3ations are $een to ensure emp"oyee satisfa!tion.
2he study of emp"oyees. satisfa!tion is usefu" to impro%e produ!tion,
or&ani3ationa" effe!ti%eness, mora"e and e!onomi! de%e"opment of the !ountry.
'arious theories he"p us to identify the or&ani3ationa" fa!tors that inf"uen!e
emp"oyee.s attitude and satisfa!tion. 2hey are #or$ en%ironment and
infrastru!ture, re"ationship #ith !o""ea&ues, moti%ation and re!o&nition,
remuneration, sa"ary, ob se!urity, &rie%an!e hand"in&, trainin& and
de%e"opment, and obe!ti%es.
2ay"or.s approa!h to emp"oyees satisfa!tion #as based on the most
pra&mati! and essentia""y pessimisti! phi"osophy that man is moti%ated by
money a"one, that the #or$ers are essentia""y Istupid and ph"e&mati!. and that
they #ou"d be satisfied #ith #or$ if they &et hi&her e!onomi! return from it. But
durin& the present era, ,if #e #ant produ!ti%ity a"on& #ith finan!ia" re#ard that
&oes #ith it, #e must treat your #or$ers as your most important asset1 and
8uman 9esour!e is !onsidered as an important asset and the peop"e at the top
"e%e" ha%e started re!o&ni3in& the fa!t that Ia happy #or$er is !a""ed a
produ!ti%e #or$er. and that is ne!essary that the ri&ht person is se"e!ted for the
ri&ht ob so that the indi%idua" satisfa!tion of the or&ani3ation is #ho"e.
20
5+0 Scope of t6e St7&y
Emp"oyees. satisfa!tion is a mu"ti(fa!eted phenomenon. 6any
!omponents of the #or$ en%ironment fa!ets inf"uen!e the "e%e" of
emp"oyees. satisfa!tion. 2hey are,
? Company
? ?or$ En%ironment and *nfrastru!ture
? 9e"ationship #ith Co""ea&ues
? 6oti%ation and 9e!o&nition
? Sa"ary
? @ob Se!urity
? Performan!e -ppraisa"
? 2rainin& and 7e%e"opment
? Promotiona" ;pportunities.
? Persona" 0ife
Satisfa!tion sur%ey pro%ides information on ho# emp"oyees fee"
about their ob and their or&ani3ation. 2herefore an en5uiry has been made to
"oo$ into %arious fa!ts of ob and to measure the e+tent of satisfa!tion of
emp"oyees #ith these %arious fa!ets.
21
5+2 !imitations
? Some emp"oyees #ere re"u!tant to ans#er the 5uestions as they fe"t that
the opinions e+pressed by them may be misunderstood by the
mana&ement resu"tin& in diffi!u"ties for them.
? *n depth ana"ysis #as not possib"e in !ertain areas as it #as !onsidered
to be hi&h"y !onfidentia".
? - 5ua"itati%e parameter "i$e Emp"oyees. Satisfa!tion re5uires a deeper
understandin& of the under"yin& fa!tors inf"uen!in& emp"oyee
satisfa!tion. 2his re5uires more time than #hat #as a%ai"ab"e for the
proe!t study.
22
$(APTER = 0
RESEAR$( MET(O"O!OG*
9esear!h methodo"o&y is a #ay to systemati!a""y so"%e the resear!h
prob"ems. *t may be understood as a s!ien!e of studyin& ho# resear!h is done
s!ientifi!a""y. *t in!"udes the o%era"" resear!h desi&n, the samp"in& pro!edure,
data !o""e!tion method and ana"ysis pro!edure.
9esear!h is done throu&h inter%ie# method usin& inter%ie# s!hedu"e.
2he too" used for this study is the 5uestionnaire #hi!h #as &i%en to a""
respondents to e+press their %ie#. #ith a fi%e point ratin& s!a"e. 2he inter%ie#
method is better #here the inter%ie#er and the respondent ha%e fa!e to fa!e
!onta!t.
0+. RESEAR$( "ESIGN
- 9esear!h desi&n is the arran&ement of !ondition for !o""e!tion and
ana"ysis of data in a manner that #ith e!onomy in pro!edure. *t stands for
ad%an!e p"annin& of the methods to be adopted for !o""e!tin& the re"e%ant data
and the te!hni5ues to be used in ana"ysis, $eepin& the %ie# the obe!ti%es of
the resear!h and a%ai"abi"ity of time.

7es!ripti%e resear!h in!"udes sur%eys and fa!t(findin& en5uiries of
different $inds. 2he maor purpose of this resear!h is des!ription of state of
affairs as it e+its at present.
23
0+5 SAMP!ING "ESIGN?TE$(NID)ES
Samp"in& desi&n is to !"ear"y define set of obe!ts, te!hni!a""y !a""ed the
uni%erse to be studied. -s the popu"ation si3e of the study !onsisted of #ho"e
:35 emp"oyees #ho are #or$in& in the !ompany. 2he samp"in& desi&n #e used
here is !ensus method.
0+0 "ATA $O!!E$TION MET(O"
2his study in%o"%es !o""e!tion of primary data. 7ata #as !o""e!ted
throu&h inter%ie# s!hedu"e that !onsists of mu"tip"e(!hoi!e 5uestions.
0+ 2 STATISTI$A! TOO!S
2he data are ana"y3ed throu&h statisti!a" method. 2he statisti!a" too"s
used to ana"ysis the data are Simp"e Per!enta&e -na"ysis and 2#o #ay
ana"ysis. Simp"e Per!enta&e -na"ysis is used to find out the per!enta&e "e%e" of
emp"oyee satisfa!tion.
CHAPTER – 4
ANALYSIS AND INTERPRETATION
4.1 Analysis by Summated Lie!t s"ales
TABLE – 4.1
Satis#a"ti$n le%el $# em&l$yees ab$ut t'e "$m&any
24
(a"t$!s
St!$n)ly
A)!ee
A)!ee
S$me*'at
a)!ee
Disa)!ee
St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
Optimistic about t!
compa"#
68 50 57 42 10 7 0 0 0 0 1,-
Optimistic about
t!ms!$%!s &it t!
compa"#
51 38 58 43 23 17 3 2 0 0 1,-
'a(! ta)!" b# t!
compa"#
18 13 82 61 30 22 5 4 0 0 1,-
*oa$s o+ t! compa"# 50 37 68 50 12 9 5 4 0 0 1,-
'ompa"#,s -(o&t i"
)!# a(!as
50 37 63 47 22 16 0 0 0 0 1,-
'ompa"#,s
L!a.!(sip
49 36 75 56 9 7 2 1 0 0 1,-
Tota$ 286 403 106 15 0 .1/
/!(c!"ta-! ,- -/ 1, 0 / 1//
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat about 352 o+ t! !mp$o#!!s st(o"-$#
a-(!!s about t! compa"#. About 502 o+ t! !mp$o#!!s a-(!! about t! compa"#. O"$#
132 o+ t! !mp$o#!!s som!&at a-(!!s about t! compa"#. O"$# 22 o+ t! !mp$o#!!s
.isa-(!! about t! compa"#.
03*45E – 4.1
Satis#a"ti$n Le%el $# Em&l$yees ab$ut t'e C$m&any
25
TABLE – 4.2
(a"t$!s
6t(o"-$#
A-(!!
A-(!!
6om!&at
a-(!!
7isa-(!!
6t(o"-$#
7isa-(!!
T$tal
+ 2 + 2 + 2 + 2 + 2
About 8o()i"- E"%i(o"m!"t 18 13 67 50 41 30 9 7 0 0 1,-
26
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
About 8o()i"- ou(s 51 38 71 53 11 8 2 1 0 0 1,-
About compa"#,s +aci$iti!s 94 70 3 2 17 13 21 16 0 0 1,-
Tota$ 163 40 141 35 69 17 32 8 0 0 4/-
/!(c!"ta-! 4/ ,- 12 . / 1//
Satis#a"ti$n le%el $# em&l$yees $n 3$!in) En%i!$nment 4 In#!ast!u"tu!e
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat about 402 o+ t! !mp$o#!!s st(o"-$#
a-(!!s o" 8o()i"- E"%i(o"m!"t 9 3"+(ast(uctu(! i" t! compa"#. About 352 o+ t!
!mp$o#!!s a-(!! o" 8o()i"- E"%i(o"m!"t 9 3"+(ast(uctu(! i" t! compa"#. O"$# 132
o+ t! !mp$o#!!s som!&at a-(!!s o" 8o()i"- E"%i(o"m!"t 9 3"+(ast(uctu(! i" t!
compa"#. O"$# 22 o+ t! !mp$o#!!s .isa-(!! o" 8o()i"- E"%i(o"m!"t 9
3"+(ast(uctu(! i" t! compa"#.
03*45E : 4.2
Satis#a"ti$n Le%el $# Em&l$yees t$*a!ds t'ei! *$!in) en%i!$nment
27
TABLE – 4.3
Satis#a"ti$n le%el $# em&l$yees t$*a!ds t'ei! Pe!s$nal Li#e
28
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
Le%el N$ $# !es&$ndents Pe!"enta)e
6t(o"-$# A-(!! 37 27
A-(!! 62 46
6om!&at A-(!! 31 23
7isa-(!! 5 4
6t(o"-$# 7isa-(!! 0 0
Tota$ 1,- 1//
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 272 o+ t! !mp$o#!!s a%! %!(# -oo.
ba$a"c! b!t&!!" t!i( &o() $i+! a". p!(so"a$ $i+!. About 462 o+ t! !mp$o#!!s a%!
ba$a"c!. p!(so"a$ $i+!. About 232 o+ t! !mp$o#!!s a%! som!&at a-(!! about t!i(
ba$a"c!. p!(so"a$ $i+!. O"$# 42 o+ t! !mp$o#!!s a(! .isa-(!! &it t!i( p!(so"a$ $i+!.
03*45E – 4.3
Satis#a"ti$n Le%el $# Em&l$yees t$*a!ds t'ei! Pe!s$nal Li#e
29
TABLE – 4.4
Satis#a"ti$n le%el $# em&l$yees t$*a!ds t'ei! C$m&any P$li"y and 5$b Se"u!ity
30
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
(a"t$!s
St!$n
)ly
A)!ee
A)!ee
S$me*
'at
a)!ee
Disa)!
ee
St!$n)
ly
Disa)!
ee
T
$t
al
# + # + # + # + # +
About compa"#,s
po$ici!s
2
2
1
6
8
0
5
9
2
6
1
9
7 5 0 0
1
,
-
About ;ob
s!cu(it#
5
5
4
1
6
8
5
0
7 5 5 4 0 0
1
,
-
Tota$
7
7
2
9
1
4
8
5
5
3
3
1
2
1
2
4 0 0
0
2
/
/!(c!"ta-!
0
6
-
-
1
0
4 /
1
/
/
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat about 292 o+ t! !mp$o#!!s st(o"-$#
a-(!!s to&a(.s t!i( 'ompa"# /o$ic# a". <ob 6!cu(it#. About 352 o+ t! !mp$o#!!s
a-(!! to&a(.s t!i( 'ompa"# /o$ic# a". <ob 6!cu(it#. O"$# 132 o+ t! !mp$o#!!s
som!&at a-(!!s to&a(.s t!i( 'ompa"# /o$ic# a". <ob 6!cu(it#. O"$# 22 o+ t!
!mp$o#!!s .isa-(!! to&a(.s t!i( 'ompa"# /o$ic# a". <ob 6!cu(it#.
31
03*45E – 4.4
Satis#a"ti$n Le%el $# Em&l$yees t$*a!ds t'ei! C$m&any P$li"y and 5$b Se"u!ity
32
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
TABLE :4.5
Satis#a"ti$n le%el $# em&l$yees t$*a!ds t'ei! P!$m$ti$nal O&&$!tunities 4
P$ssibility $# )!$*t'
(a"t$!s
St!$n)
ly
A)!ee
A)!ee S$me*
'at
a)!ee
Disa)
!ee
St!$n)
ly
Disa)!
ee
T
$
t
al
# + # + # + # + # +
About p(omotio"a$
oppo(tu"iti!s
4
8
3
6
4
8
3
6
3
3
2
4
6 4 0 0
1
,
-
About t(a"spa(!"c#
i" p(omotio"s
2
2
1
6
6
2
4
6
4
5
3
3
6 4 0 0
1
,
-
About ca(!!(
-(o&t
1
6
1
2
7
4
5
5
3
9
2
9
6 4 0 0
1
,
-
Tota$
8
6
2
1
1
8
4
4
5
1
1
7
2
9
1
8
4 0 0
4
/
-
/!(c!"ta-!
0
1
4
-
0
6
4 /
1
/
/
IN(ERENCE1
33
0(om t! abo%! tab$!1 it is i"+!((!. tat about 212 o+ t! !mp$o#!!s st(o"-$#
a-(!!s o" t!i( p(omotio"a$ oppo(tu"iti!s 9 possibi$it# o+ -(o&t. About 452 o+ t!
!mp$o#!!s a-(!! o" t!i( p(omotio"a$ oppo(tu"iti!s 9 possibi$it# o+ -(o&t. O"$# 292
o+ t! !mp$o#!!s som!&at a-(!!s o" t!i( p(omotio"a$ oppo(tu"iti!s 9 possibi$it# o+
-(o&t. O"$# 42 o+ t! !mp$o#!!s .isa-(!! o" t!i( p(omotio"a$ oppo(tu"iti!s 9
possibi$it# o+ -(o&t.
03*45E – 4.5
Satis#a"ti$n Le%el $# Em&l$yees t$*a!ds t'ei! P!$m$ti$nal O&&$!tunities 4
P$ssibility $# 7!$*t'
34
TABLE – 4.6
Satis#a"ti$n le%el $# em&l$yees t$*a!ds t'ei! T!ainin) 4 De%el$&ment
(a"t$!s
St!$n)ly
A)!ee
A)!ee
S$me*'at
a)!ee
Disa)!ee
St!$n)ly
Disa)!ee T$tal
# + # + # + # + # +
35
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
About t(ai"i"- a".
.!%!$opm!"t
30 22 73 54 25 19 7 5 0 0 1,-
About t(ai"i"-
us!+u$"!ss
35 26 75 56 19 14 6 4 0 0 1,-
3"c(!as! i"
p!(+o(ma"c! b#
t(ai"i"-
40 30 74 55 15 11 6 4 0 0 1,-
7!%!$opm!"t o+ "!&
s)i$$s
34 25 46 34 46 34 6 4 3 2 1,-
About c(oss t(ai"i"- 18 13 61 45 43 32 9 7 4 3 1,-
Tota$ 157 23 329 49 148 22 34 5 7 1 82-
/!(c!"ta-! 0, 46 00 - 1 1//
IN(ERENCE1
. 0(om t! abo%! tab$!1 it is i"+!((!. tat about 232 o+ t! !mp$o#!!s st(o"-$#
a-(!!s to&a(.s t!i( T(ai"i"- 9 7!%!$opm!"t. About 492 o+ t! !mp$o#!!s a-(!!
to&a(.s t!i( T(ai"i"- 9 7!%!$opm!"t. O"$# 222 o+ t! !mp$o#!!s som!&at a-(!!s
to&a(.s t!i( T(ai"i"- 9 7!%!$opm!"t. O"$# 52 o+ t! !mp$o#!!s .isa-(!! to&a(.s
t!i( T(ai"i"- 9 7!%!$opm!"t. O"$# 22 o+ t! !mp$o#!!s st(o"-$# .isa-(!! to&a(.s
t!i( T(ai"i"- 9 7!%!$opm!"t.
03*45E – 4.6
Satis#a"ti$n Le%el $# Em&l$yees t$*a!ds t'ei! T!ainin) 4 De%el$&ment
36
TABLE – 4.7
Satis#a"ti$n le%el $# em&l$yees t$*a!ds t'ei! Sala!y
37
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
(a"t$!s
St!$n)ly
A)!ee
A)!ee
S$me*'at
a)!ee
Disa)!ee
St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
About a.!=uac# i"
sa$a(#
1 1 32 24 64 47 33 24 5 4 1,-
About ca"-! i"
sa$a(#
67 50 51 38 12 9 5 4 0 0 1,-
About
comm!"su(ab$! "!ss
o+ sa$a(#
6 4 51 38 58 43 15 11 5 4 1,-
Tota$ 74 18 134 33 134 33 53 13 10 2 4/-
/!(c!"ta-! 1. ,, ,, 1, 0 1//
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat about 182 o+ t! !mp$o#!!s st(o"-$#
satis+i!s o" t!i( 6a$a(#. About 332 o+ t! !mp$o#!!s a-(!! satis+i!s o" t!i( 6a$a(#.
O"$# 332 o+ t! !mp$o#!!s som!&at satis+i!s o" t!i( 6a$a(#. O"$# 132 o+ t!
!mp$o#!!s .issatis+i!s o" t!i( 6a$a(#. O"$# 22 o+ t! !mp$o#!!s st(o"-$# .issatis+i!s
o" t!i( 6a$a(#.
03*45E – 4.7
Satis#a"ti$n Le%el $# Em&l$yees t$*a!ds t'ei! Sala!y
38
TABLE – 4.8
Satis#a"ti$n le%el $# em&l$yees t$*a!ds t'ei! Relati$ns'i& *it' "$llea)ues
39
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
(a"t$!s
9e!y mu"'
satis#ied
satis#ied
s$me*'at
satis#ied
Dissatis#ied
9e!y mu"'
dissatis#ied
T$tal
# + # + # + # + # +
About
p(o+!ssio"a$ism o+
co$$!a-u!s
41 30 77 57 15 11 2 1 0 0 1,-
About t!am spi(it 47 35 72 53 12 9 4 3 0 0 1,-
About mo(a$! o+
co$$!a-u!s
37 27 84 62 12 9 2 1 0 0 1,-
Tota$ 125 31 233 58 39 10 8 2 0 0 4/-
/!(c!"ta-! ,1 -. 1/ 0 / 1//
IN(ERENCE1
. 0(om t! abo%! tab$!1 it is i"+!((!. tat about 312 o+ t! !mp$o#!!s %!(# muc
satis+i!s to&a(.s t!i( (!$atio"sip &it co$$!a-u!s. About 582 o+ t! !mp$o#!!s satis+#
to&a(.s t!i( (!$atio"sip &it co$$!a-u!s. O"$# 102 o+ t! !mp$o#!!s som!&at
satis+i!s to&a(.s t!i( (!$atio"sip &it co$$!a-u!s a-(!!s. O"$# 22 o+ t! !mp$o#!!s
.issatis+i!s to&a(.s t!i( (!$atio"sip &it co$$!a-u!s.
03*45E : 4.8
Satis#a"ti$n Le%el $# Em&l$yees t$*a!ds t'ei! Relati$ns'i& *it' C$llea)ues
40
TABLE – 4.9
Satis#a"ti$n le%el $# !es&$ndents ab$ut t'ei! *$!
41
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
(a"t$!s
9e!y mu"'
satis#ied
satis#ied
s$me*'at
satis#ied
Dissatis#ied
9e!y mu"'
dissatis#ied
T$tal
# + # + # + # + # +
About satis+actio"
o+ ;ob
33 24 81 60 17 13 4 3 0 0 1,-
About satis+actio"
&it t!i( mo(a$!
47 35 61 45 26 19 0 0 1 1 1,-
About satis+actio"
&it compa"#
26 19 84 62 23 17 2 1 0 0 1,-
Tota$ 106 26 226 56 66 16 6 1 1 0 4/-
/!(c!"ta-! 08 -8 18 1 / 1//
IN(ERENCE1
. . 0(om t! abo%! tab$!1 it is i"+!((!. tat about 262 o+ t! !mp$o#!!s %!(# muc
satis+i!s about t!i( &o(). About 562 o+ t! !mp$o#!!s satis+# about t!i( &o(). O"$#
162 o+ t! !mp$o#!!s som!&at satis+i!s about t!i( &o(). O"$# 12 o+ t! !mp$o#!!s
.issatis+i!s about t!i( &o().
03*45E – 4.9
Satis#a"ti$n Le%el $# Res&$ndents ab$ut t'ei! 3$!
42
TABLE – 4.10
Satis#a"ti$n le%el $# em&l$yees ab$ut O%e!all satis#a"ti$n $# ;$b
43
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
Le%el N$ $# !es&$ndents Pe!"enta)e
E>c!$$!"t 19 14
*oo. 84 62
A%!(a-! 27 20
0ai( 3 2
/oo( 2 1
T$tal 1,- 1//
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 142 o+ t! !mp$o#!!s (at!. t!i( o%!(a$$
satis+actio" as !>c!$$!"t. About 622 o+ t! !mp$o#!!s (at!. t!i( o%!(a$$ satis+actio" as
-oo.. About 202 o+ t! !mp$o#!!s (at!. t!i( o%!(a$$ satis+actio" as a%!(a-!. About 22
o+ t! !mp$o#!!s (at!. t!i( o%!(a$$ satis+actio" as +ai(.
03*45E – 4.10
Satis#a"ti$n Le%el $# Em&l$yees ab$ut O%e!all Satis#a"ti$n $# 5$b
44
4.2 A"a$#sis b# T&o:&a# tab$!
TABLE – 4.11
Relati$ns'i& bet*een E<&e!ien"e and satis#a"ti$n ab$ut t'e "$m&any
E<&e!ien"e
St!$n)ly
A)!ee
A)!ee
S$me*'at
A)!ee
Disa)!ee
St!$n)ly
Disa)!ee
TOTAL
# + # + # + # + # +
45
P
e
!
"
e
n
t
a
)
e

$
#

e
m
&
l
$
y
e
e
s
L!ss ta" 3 ?o"ts
27 23 75 63 18 15 0 0 0 0 10/
3:6 mo"ts
68 35 105 55 16 8 3 2 0 0 160
6 mo"ts:1 #!a(
63 32 105 53 28 14 2 1 0 0 16.
1:1.5 #!a(
47 34 61 44 29 21 1 1 0 0 1,.
1.5:2 #!a(s
48 53 30 33 9 10 3 3 0 0 6/
?o(! ta" 2 @!a(s
33 46 27 38 6 8 6 8 0 0 20
T$tal
0.8 4/, 1/8 1- / .1/
3A0E5EA'EB
0(om t! abo%! tab$!1 it is i"+!((!. tat 862 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! a(! satis+i!. about t! compa"#. About 902 o+ t! !mp$o#!!s
&o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts a(! satis+i!. about t! compa"#.
About 852 o+ t! !mp$o#!!s &o a%! !>p!(i!"c! b!t&!!" 6 mo"ts to 1 #!a( a(!
satis+i!. about t! compa"#. About 782 o+ t! !mp$o#!!s &o a%! !>p!(i!"c!
b!t&!!" 1 #!a( to 1.5 #!a(s a(! satis+i!. about t! compa"#. About 862 o+ t!
!mp$o#!!s &o a%! !>p!(i!"c! b!t&!!" 1.5 #!a(s to 2 #!a(s a(! satis+i!. about t!
compa"#. About 842 o+ t! !mp$o#!!s &o a%! !>p!(i!"c! mo(! ta" 2 #!a(s a(!
satis+i!. about t! compa"#.
TABLE – 4.12
Relati$ns'i& bet*een E<&e!ien"e and satis#a"ti$n $n 3$!in) En%i!$nment 4
In#!ast!u"tu!e
E<&e!ien"e
St!$n)ly
A)!ee
A)!ee
S$me*'at
a)!ee
Disa)!ee
St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 3 mo"ts 2 3 47 78 11 18 0 0 0 0 8/
3:6 mo"ts 24 25 51 53 19 20 2 2 0 0 68
46
6 mo"ts:1 #!a( 23 23 58 59 15 15 3 3 0 0 66
1:1.5 #!a( 24 35 32 46 12 17 1 1 0 0 86
1.5:2 #!a(s 9 20 24 53 8 18 4 9 0 0 4-
?o(! ta"2 #!a(s 8 22 20 56 4 11 4 11 0 0 ,8
T$tal 6/ 0,0 86 14 / 4/-
3A0E5EA'EB
0(om t! abo%! tab$!1 it is i"+!((!. tat 812 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! a(! satis+i!. about t! 8o()i"- E"%i(o"m!"t 9 3"+(ast(uctu(!.
About 772 o+ t! !mp$o#!!s &o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts a(!
satis+i!. about t! 8o()i"- E"%i(o"m!"t 9 3"+(ast(uctu(!. About 822 o+ t! !mp$o#!!s
&o a%! !>p!(i!"c! b!t&!!" 6 mo"ts to 1 #!a( a(! satis+i!. about t! 8o()i"-
E"%i(o"m!"t 9 3"+(ast(uctu(!. About 812 o+ t! !mp$o#!!s &o a%! !>p!(i!"c!
b!t&!!" 1 #!a( to 1.5 #!a(s a(! satis+i!. about t! 8o()i"- E"%i(o"m!"t 9
3"+(ast(uctu(!. About 732 o+ t! !mp$o#!!s &o a%! !>p!(i!"c! b!t&!!" 1.5 #!a(s to
2 #!a(s a(! satis+i!. about t! 8o()i"- E"%i(o"m!"t 9 3"+(ast(uctu(!. About 782 o+ t!
!mp$o#!!s &o a%! !>p!(i!"c! mo(! ta" 2 #!a(s a(! satis+i!. about t! 8o()i"-
E"%i(o"m!"t 9 3"+(ast(uctu(!.
TABLE – 4.13
Relati$ns'i& bet*een E<&e!ien"e and satis#a"ti$n *it' Pe!s$nal Li#e.
E<&e!ien"e St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 3 mo"ts 5 25 9 45 5 25 1 5 0 0 0/
3 : 6 mo"ts 8 25 16 50 5 16 3 9 0 0 ,0
6 mo"ts:1 #!a( 6 18 19 58 7 21 1 3 0 0 ,,
1:1.5 #!a( 8 35 9 39 6 26 0 0 0 0 0,
1.5:2 #!a(s 6 40 4 27 5 33 0 0 0 0 1-
?o(! ta" 2 #!a(s 4 33 5 42 3 25 0 0 0 0 10
47
T$tal ,2 80 ,1 - / 1,-
3A0E5EA'EB
0(om t! abo%! tab$!1 it is i"+!((!. tat 702 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! a(! satis+i!. about t!i( p!(so"a$ $i+!. About 752 o+ t!
!mp$o#!!s &o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts a(! satis+i!. about t!i(
p!(so"a$ $i+!. About 762 o+ t! !mp$o#!!s &o a%! !>p!(i!"c! b!t&!!" 6 mo"ts to 1
#!a( a(! satis+i!. about t!i( p!(so"a$ $i+!. About 742 o+ t! !mp$o#!!s &o a%!
!>p!(i!"c! b!t&!!" 1 #!a( to 1.5 #!a(s a(! satis+i!. about t!i( p!(so"a$ $i+!. About 672
o+ t! !mp$o#!!s &o a%! !>p!(i!"c! b!t&!!" 1.5 #!a(s to 2 #!a(s a(! satis+i!. about
t!i( p!(so"a$ $i+!. About 752 o+ t! !mp$o#!!s &o a%! !>p!(i!"c! mo(! ta" 2 #!a(s
a(! satis+i!. about t!i( p!(so"a$ $i+!.
TABLE – 4.14
Relati$ns'i& bet*een E<&e!ien"e and satis#a"ti$n $n C$m&any P$li"y 4 5$b
Se"u!ity
E<&e!ien"e
St!$n)ly A)!ee A)!ee
S$me*'at
a)!ee
Disa)!ee
St!$n)ly
Disa)!ee 7!and
T$tal
# + # + # + # + # +
L!ss ta" 3 mo"ts 5 13 27 68 7 18 1 3 0 0 4/
3 : 6 mo"ts 18 28 38 59 8 13 0 0 0 0 84
6 mo"ts:1 #!a( 23 35 34 52 5 8 4 6 0 0 88
1:1.5 #!a( 15 33 26 57 3 7 2 4 0 0 48
1.5:2 #!a(s 9 30 14 47 6 20 1 3 0 0 ,/
?o(! ta"2 #!a(s 7 29 9 38 4 17 4 17 0 0 04
48
T$tal 22 14. ,, 10 / 02/
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 812 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! a(! satis+i!. about t! compa"#Cs po$ici!s a". p(oc!.u(!s.
About 872 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts a(!
satis+i!. about compa"#Cs po$ici!s. About 872 o+ t! (!spo".!"ts &o a%! !>p!(i!"c!
b!t&!!" 6 mo"ts to 1 #!a( a(! satis+i!. about compa"#Cs po$ici!s. About 902 o+ t!
(!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 1 #!a( to 1.5 #!a(s a(! satis+i!. about
compa"#Cs po$ici!s. About 772 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 1.5
#!a(s to 2 #!a(s a(! satis+i!. about compa"#Cs po$ici!s. About 672 o+ t! (!spo".!"ts
&o a%! !>p!(i!"c! mo(! ta" 2 #!a(s a(! satis+i!. about compa"#Cs po$ici!s.
TABLE – 4.15
Relati$ns'i& bet*een E<&e!ien"e and satis#a"ti$n *it' P!$m$ti$nal O&&$!tunities
4 P$ssibility $# 7!$*t'
E<&e!ien"e
St!$n)ly
A)!ee
A)!ee
S$me*'at
a)!ee
Disa)!ee
St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 3mo"ts 11 18 22 37 26 43 1 2 0 0 8/
3 : 6 mo"ts 25 26 46 48 24 25 1 1 0 0 68
6 mo"ts:1 #!a( 16 16 48 48 27 27 8 8 0 0 66
1:1.5 #!a( 16 23 32 46 18 26 3 4 0 0 86
1.5:2 #!a(s 10 22 22 49 11 24 2 4 0 0 4-
?o(! ta"2 #!a(s 8 22 14 39 11 31 3 8 0 0 ,8
T$tal .8 1.4 112 1. / 4/-
49
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 552 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! a(! satis+i!. about t!i( p(omotio"a$ oppo(tu"iti!s. About
642 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts a(!
satis+i!. about t!i( p(omotio"a$ oppo(tu"iti!s. About 642 o+ t! (!spo".!"ts &o a%!
!>p!(i!"c! b!t&!!" 6 mo"ts to 1 #!a( a(! satis+i!. about t!i( p(omotio"a$
oppo(tu"iti!s. About 692 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 1 #!a( to 1.5
#!a(s a(! satis+i!. about t!i( p(omotio"a$ oppo(tu"iti!s. About 712 o+ t! (!spo".!"ts
&o a%! !>p!(i!"c! b!t&!!" 1.5 #!a(s to 2 #!a(s a(! satis+i!. about t!i( p(omotio"a$
oppo(tu"iti!s. About 612 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! mo(! ta" 2 #!a(s a(!
satis+i!. about t!i( p(omotio"a$ oppo(tu"iti!s.
TABLE:4.16
Relati$ns'i& bet*een E<&e!ien"e and satis#a"ti$n *it' T!ainin) 4 De%el$&ment
E<&e!ien"e St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 3 mo"ts 11 11 61 61 25 25 3 3 0 0 1//
3 : 6 mo"ts 44 28 84 53 30 19 1 1 1 1 18/
6 mo"ts:1 #!a( 43 26 80 48 30 18 6 4 6 4 18-
1:1.5 #!a( 33 29 49 43 25 22 8 7 0 0 11-
1.5:2 #!a(s 10 13 36 48 23 31 6 8 0 0 2-
?o(! ta" 2 #!a(s 16 27 19 32 15 25 10 17 0 0 8/
T$tal 1-2 ,06 14. ,4 2 82-
IN(ERENCE1
50
0(om t! abo%! tab$!1 it is i"+!((!. tat 722 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! a(! satis+i!. about t!i( t(ai"i"- a". .!%!$opm!"t. About 812
o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts a(! satis+i!.
about t!i( t(ai"i"- a". .!%!$opm!"t. About 742 o+ t! (!spo".!"ts &o a%!
!>p!(i!"c! b!t&!!" 6 mo"ts to 1 #!a( a(! satis+i!. about t!i( t(ai"i"- a".
.!%!$opm!"t. About 722 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 1 #!a( to 1.5
#!a(s a(! satis+i!. about t!i( t(ai"i"- a". .!%!$opm!"t. About 612 o+ t! (!spo".!"ts
&o a%! !>p!(i!"c! b!t&!!" 1.5 #!a(s to 2 #!a(s a(! satis+i!. about t!i( t(ai"i"- a".
.!%!$opm!"t. About 592 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! mo(! ta" 2 #!a(s a(!
satis+i!. about t!i( t(ai"i"- a". .!%!$opm!"t.
TABLE – 4.17
Relati$ns'i& bet*een E<&e!ien"e and satis#a"ti$n $n Sala!y
E<&e!ien"e
St!$n)ly
A)!ee
A)!ee
S$me*'at
a)!ee
Disa)!ee
St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 3 mo"ts 7 12 18 30 29 48 6 10 0 0 8/
3 : 6 mo"ts 14 15 28 29 39 41 13 14 2 2 68
6 mo"ts:1 #!a( 16 16 43 43 24 24 12 12 4 4 66
1:1.5 #!a( 15 22 21 30 24 35 9 13 0 0 86
1.5:2 #!a(s 13 29 12 27 14 31 5 11 1 2 4-
?o(! ta" 2 #!a(s 9 25 12 33 4 11 8 22 3 8 ,8
T$tal 24 1,4 1,4 -, 1/ 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 422 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! a(! satis+i!. about t!i( sa$a(#. About 442 o+ t! (!spo".!"ts
&o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts a(! satis+i!. about t!i( sa$a(#.
About 592 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 6 mo"ts to 1 #!a( a(!
51
satis+i!. about t!i( sa$a(#. About 522 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!"
1 #!a( to 1.5 #!a(s a(! satis+i!. about t!i( sa$a(#. About 662 o+ t! (!spo".!"ts &o
a%! !>p!(i!"c! b!t&!!" 1.5 #!a(s to 2 #!a(s a(! satis+i!. about t!i( sa$a(#. About 582
o+ t! (!spo".!"ts &o a%! !>p!(i!"c! mo(! ta" 2 #!a(s a(! satis+i!. about t!i(
sa$a(#.
TABLE :4.18
Relati$ns'i& bet*een E<&e!ien"e and satis#a"ti$n t$*a!ds Relati$ns'i& *it'
C$llea)ues
E<&e!ien"e
9e!y =u"'
Satis#ied
Satis#ied
S$me*'at
Satis#ied
Dissatis#ied
9e!y =u"'
Dissatis#ied
T$tal
# + # + # + # + # +
L!ss ta" 3 mo"ts 7 12 47 78 6 10 0 0 0 0 8/
3 : 6 mo"ts 29 30 61 64 6 6 0 0 0 0 68
6 mo"ts:1 #!a( 40 40 53 54 5 5 1 1 0 0 66
1:1.5 #!a( 22 32 34 49 8 12 5 7 0 0 86
1.5:2 #!a(s 14 31 25 56 6 13 0 0 0 0 4-
?o(! ta"2 #!a(s 13 36 13 36 8 22 2 6 0 0 ,8
T$tal 10- 0,, ,6 . / 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 902 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! a(! satis+i!. about t!i( 5!$atio"sip &it 'o$$!a-u!s. About
942 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts a(!
satis+i!. about t!i( 5!$atio"sip &it 'o$$!a-u!s. About 942 o+ t! (!spo".!"ts &o
a%! !>p!(i!"c! b!t&!!" 6 mo"ts to 1 #!a( a(! satis+i!. about t!i( 5!$atio"sip &it
52
'o$$!a-u!s. About 812 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 1 #!a( to 1.5
#!a(s a(! satis+i!. about t!i( 5!$atio"sip &it 'o$$!a-u!s. About 872 o+ t!
(!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 1.5 #!a(s to 2 #!a(s a(! satis+i!. about t!i(
5!$atio"sip &it 'o$$!a-u!s. About 722 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! mo(!
ta" 2 #!a(s a(! satis+i!. about t!i( 5!$atio"sip &it 'o$$!a-u!s.
TABLE :4.19
Relati$ns'i& bet*een E<&e!ien"e and satis#a"ti$n ab$ut t'e 3$!
E<&e!ien"e 9e!y =u"'
Satis#ied
Satis#ied S$me*'at
Satis#ied
Dissatis#ied 9e!y =u"'
Dissatis#ied
T$tal
# + # + # + # + # +
L!ss ta" 3 mo"ts 10 17 38 63 12 20 0 0 0 0 8/
3 : 6 mo"ts 27 28 50 52 16 17 2 2 1 1 68
6 mo"ts:1 #!a( 25 25 57 58 15 15 2 2 0 0 66
1:1.5 #!a( 25 36 34 49 8 12 2 3 0 0 86
1.5:2 #!a(s 12 27 26 58 7 16 0 0 0 0 4-
?o(! ta"2 #!a(s 7 19 21 58 8 22 0 0 0 0 ,8
T$tal 1/8 008 88 8 1 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 802 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! a(! satis+i!. about t! &o(). About 802 o+ t! (!spo".!"ts
&o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts a(! satis+i!. about t!i(
5!$atio"sip &it 'o$$!a-u!s. About 832 o+ t! (!spo".!"ts &o a%! !>p!(i!"c!
b!t&!!" 6 mo"ts to 1 #!a( a(! satis+i!. about t!i( 5!$atio"sip &it 'o$$!a-u!s.
About 852 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 1 #!a( to 1.5 #!a(s a(!
satis+i!. about t!i( 5!$atio"sip &it 'o$$!a-u!s. About 852 o+ t! (!spo".!"ts &o
a%! !>p!(i!"c! b!t&!!" 1.5 #!a(s to 2 #!a(s a(! satis+i!. about t!i( 5!$atio"sip &it
53
'o$$!a-u!s. About 772 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! mo(! ta" 2 #!a(s a(!
satis+i!. about t!i( 5!$atio"sip &it 'o$$!a-u!s.
TABLE – 4.20
Relati$ns'i& bet*een E<&e!ien"e and O%e!all Satis#a"ti$n $# 5$b
E<&e!ien"e E<"ellent 7$$d A%e!a)e (ai! P$$! T$tal
# + # + # + # + # +
L!ss ta" 3 mo"ts 3 15 13 65 4 20 0 0 0 0 0/
3 : 6 mo"ts 3 9 21 66 6 19 2 6 0 0 ,0
6 mo"ts:1 #!a( 5 15 17 52 10 30 0 0 1 3 ,,
1:1.5 #!a( 4 17 17 74 0 0 1 4 1 4 0,
1.5:2 #!a(s 2 13 9 60 4 27 0 0 0 0 1-
?o(! ta" 2 #!a(s 2 17 7 58 3 25 0 0 0 0 10
T$tal 16 .4 02 , 0 1,-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 802 o+ t! !mp$o#!!s &o a%! $!ss
ta" 3 mo"ts !>p!(i!"c! (at!. t!i( o%!(a$$ satis+actio" as -oo.. About 752 o+ t!
(!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 3 mo"ts to 6 mo"ts (at!. t!i( o%!(a$$
satis+actio" as -oo.. About 672 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 6
mo"ts to 1 #!a( a(! satis+i!. about t!i( o%!(a$$ satis+actio" as -oo.. About 912 o+ t!
(!spo".!"ts &o a%! !>p!(i!"c! b!t&!!" 1 #!a( to 1.5 #!a(s a(! satis+i!. about t!i(
o%!(a$$ satis+actio" as -oo.. About 732 o+ t! (!spo".!"ts &o a%! !>p!(i!"c!
b!t&!!" 1.5 #!a(s to 2 #!a(s a(! satis+i!. about t!i( o%!(a$$ satis+actio" as -oo.. About
752 o+ t! (!spo".!"ts &o a%! !>p!(i!"c! mo(! ta" 2 #!a(s a(! satis+i!. about t!i(
o%!(a$$ satis+actio" as -oo..

54
TABLE – 4.21
Relati$ns'i& bet*een A)e and Satis#a"ti$n ab$ut t'e "$m&any
A7E St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 23 #!a(s 70 39 88 49 21 12 1 1 0 0 1./
23:25 #!a(s 146 30 256 53 71 15 13 3 0 0 4.8
?o(! ta" 25 #!a(s 70 49 59 41 14 10 1 1 0 0 144
T$tal 0.8 4/, 1/8 1- / .1/
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 882 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! a(! satis+i!. about t! compa"#. About 832 o+ t! !mp$o#!!s &os! a-!
a(! b!t&!!" 23 #!a(s to 25 #!a(s a(! satis+i!. about t!. 'ompa"#. About 902 o+ t!
!mp$o#!!s &o a(! mo(! ta" 25 #!a(s o+ a-! a(! satis+i!. about t! 'ompa"#.
55
TABLE :4.22
Relati$ns'i& bet*een A)e and satis#a"ti$n $n 3$!in) En%i!$nment 4
In#!ast!u"tu!e
A7E St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 23 #!a(s 11 12 58 64 21 23 0 0 0 0 6/
23:25 #!a(s 62 26 129 53 40 16 12 5 0 0 04,
?o(! ta" 25 #!a(s 17 24 45 63 8 11 2 3 0 0 20
T$tal 6/ 0,0 86 14 / 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 762 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! a(! satis+i!. about t! &o()i"- !"%i(o"m!"t 9 i"+(ast(uctu(!. About 792
o+ t! !mp$o#!!s &os! a-! a(! b!t&!!" 23 #!a(s to 25 #!a(s a(! satis+i!. about t!
&o()i"- !"%i(o"m!"t 9 i"+(ast(uctu(!. About 692 o+ t! !mp$o#!!s &o a(! mo(! ta"
25 #!a(s o+ a-! a(! satis+i!. about t! &o()i"- !"%i(o"m!"t 9 i"+(ast(uctu(!.
56
TABLE :4.23
Relati$ns'i& bet*een A)e and satis#a"ti$n *it' Pe!s$nal Li#e
A7E St!$n)ly A)!ee A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 23 #!a(s 5 17 16 53 8 27 1 3 0 0 ,/
23:25 #!a(s 27 33 36 44 16 20 2 2 0 0 .1
?o(! ta"25 #!a(s 5 21 10 42 7 29 2 8 0 0 04
T$tal ,2 80 ,1 - / 1,-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 702 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! a(! satis+i!. about t!i( p!(so"a$ $i+!. About 772 o+ t! !mp$o#!!s &os!
a-! a(! b!t&!!" 23 #!a(s to 25 #!a(s a(! satis+i!. about t!i( p!(so"a$ $i+!. About 632
o+ t! !mp$o#!!s &o a(! mo(! ta" 25 #!a(s o+ a-! a(! satis+i!. about t!i( p!(so"a$
$i+!.
TABLE :4.24
57
Relati$ns'i& bet*een A)e and satis#a"ti$n $n C$m&any P$li"y 4 5$b Se"u!ity
A7E St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 23 #!a(s 19 32 34 57 7 12 0 0 0 0 8/
23:25 #!a(s 42 26 92 57 16 10 12 7 0 0 180
?o(! ta"25 #!a(s 16 33 22 46 10 21 0 0 0 0 4.
T$tal 22 14. ,, 10 / 02/
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 892 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! a(! satis+i!. about t!i( ;ob s!cu(it#. About 832 o+ t! !mp$o#!!s &os!
a-! a(! b!t&!!" 23 #!a(s to 25 #!a(s a(! satis+i!. about t!i( ;ob s!cu(it#. About 792 o+
t! !mp$o#!!s &o a(! mo(! ta" 25 #!a(s o+ a-! a(! satis+i!. about t!i( ;ob s!cu(it#.
TABLE – 4.25
Relati$ns'i& bet*een A)e and satis#a"ti$n *it' P!$m$ti$nal O&&$!tunities 4
P$ssibility $# 7!$*t'
A7E St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
58
# + # + # + # + # +
L!ss ta" 23 #!a(s 20 22 43 48 26 29 1 1 0 0 6/
23:25 #!a(s 44 18 112 46 73 30 14 6 0 0 04,
?o(! ta"25
#!a(s
22 31 29 40 18 25 3 4 0 0 20
T$tal .8 1.4 112 1. / 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 702 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! a(! satis+i!. about t!i( p(omotio"a$ oppo(tu"iti!s. About 642 o+ t!
!mp$o#!!s &os! a-! a(! b!t&!!" 23 #!a(s to 25 #!a(s a(! satis+i!. about t!i(
p(omotio"a$ oppo(tu"iti!s. About 712 o+ t! !mp$o#!!s &o a(! mo(! ta" 25 #!a(s o+
a-! a(! satis+i!. about t!i( p(omotio"a$ oppo(tu"iti!s
TABLE – 4.26
Relati$ns'i& bet*een A)e and satis#a"ti$n *it' T!ainin) 4 De%el$&ment
A7E St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 23 #!a(s 35 23 74 49 34 23 34 23 1 1 1-/
23:25 #!a(s 84 21 205 51 92 23 92 23 6 1 4/-
?o(! ta"25 #!a(s 38 32 50 42 22 18 22 18 0 0 10/
T$tal 1-2 ,06 14. 14. 2 82-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 722 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! a(! satis+i!. about t!i( t(ai"i"- a". .!%!$opm!"t. About 722 o+ t!
!mp$o#!!s &os! a-! a(! b!t&!!" 23 #!a(s to 25 #!a(s a(! satis+i!. about t!i( t(ai"i"-
a". .!%!$opm!"t. About 742 o+ t! !mp$o#!!s &o a(! mo(! ta" 25 #!a(s o+ a-! a(!
satis+i!. about t!i( t(ai"i"- a". .!%!$opm!"t.
TABLE – 4.27
Relati$ns'i& bet*een A)e and satis#a"ti$n $n Sala!y
A7E St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
L!ss ta" 23 #!a(s 8 9 41 46 29 32 11 12 1 1 6/
59
23:25 #!a(s 47 19 81 33 81 33 30 12 4 2 04,
?o(! ta"25 #!a(s 19 26 12 17 24 33 12 17 5 7 20
T$tal 24 1,4 1,4 -, 1/ 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 552 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! a(! satis+i!. about t!i( sa$a(#. About 522 o+ t! !mp$o#!!s &os! a-! a(!
b!t&!!" 23 #!a(s to 25 #!a(s a(! satis+i!. about t!i( sa$a(#. About 432 o+ t!
!mp$o#!!s &o a(! mo(! ta" 25 #!a(s o+ a-! a(! satis+i!. about t!i( sa$a(#.
TABLE – 4.28
Relati$ns'i& bet*een A)e and satis#a"ti$n $n Relati$ns'i& *it' C$llea)ues
A7E 9e!y =u"'
Satis#ied
Satis#ied S$me*'at
Satis#ied
Dissatis#ied 9e!y mu"'
Dissatis#ied
T$tal
# + ( + # + # + # +
L!ss ta" 23 #!a(s 24 27 55 61 11 12 0 0 0 0 6/
23:25 #!a(s 73 30 142 58 20 8 8 3 0 0 04,
?o(! ta"25 #!a(s 28 39 36 50 8 11 0 0 0 0 20
T$tal 10- 0,, ,6 . / 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 882 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! a(! satis+i!. about t!i( (!$atio"sip &it co$$!a-u!s. About 882 o+ t!
!mp$o#!!s &os! a-! a(! b!t&!!" 23 #!a(s to 25 #!a(s a(! satis+i!. about t!i(
(!$atio"sip &it co$$!a-u!s. About 892 o+ t! !mp$o#!!s &o a(! mo(! ta" 25 #!a(s
o+ a-! a(! satis+i!. about t!i( (!$atio"sip &it co$$!a-u!s.
TABLE – 4.29
Relati$ns'i& bet*een A)e and satis#a"ti$n ab$ut t'e 3$!
A7E 9e!y =u"'
Satis#ied
Satis#ied S$me*'at
Satis#ied
Dissatis#ied 9e!y =u"'
Dissatis#ied
T$tal
# + # + # + # + # +
L!ss ta" 23 #!a(s 18 20 44 49 26 29 2 2 2 2 6/
23:25 #!a(s 64 26 139 57 35 14 4 2 4 2 04,
?o(! ta"25 #!a(s 24 33 43 60 5 7 0 0 0 0 20
60
T$tal 1/8 008 88 8 8 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 692 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! a(! satis+i!. about t!i( &o(). About 612 o+ t! !mp$o#!!s &os! a-! a(!
b!t&!!" 23 #!a(s to 25 #!a(s a(! satis+i!. about t!i( &o(). About 932 o+ t!
!mp$o#!!s &o a(! mo(! ta" 25 #!a(s o+ a-! a(! satis+i!. about t!i( &o().
TABLE – 4.30
Relati$ns'i& bet*een A)e and O%e!all Satis#a"ti$n $# 5$b
A7E E<"ellent 7$$d A%e!a)e (ai! P$$! T$tal
# + # + # + # + # +
L!ss ta" 23 #!a(s 4 13 18 60 7 23 1 3 0 0 ,/
23:25 #!a(s 8 10 52 64 19 23 0 0 2 2 .1
?o(! ta"25 #!a(s 7 29 14 58 1 4 2 8 0 0 04
T$tal 16 .4 02 , 0 1,-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 732 o+ t! !mp$o#!!s &o a(! b!$o& 23
#!a(s o+ a-! (at!. t!i( o%!(a$$ satis+actio" o+ ;ob as -oo.. About 742 o+ t! !mp$o#!!s
&os! a-! a(! b!t&!!" 23 #!a(s to 25 #!a(s (at!. t!i( o%!(a$$ satis+actio" o+ ;ob as
-oo.. About 872 o+ t! !mp$o#!!s &o a(! mo(! ta" 25 #!a(s o+ a-! (at!. t!i(
o%!(a$$ satis+actio" o+ ;ob as -oo..
TABLE – 4.31
Relati$ns'i& bet*een Edu"ati$n and satis#a"ti$n ab$ut t'e "$m&any
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
P7 95 36 126 48 36 14 7 3 0 0 084
>7 191 35 277 51 70 13 8 1 0 0 -48
T$tal 0.8 4/, 1/8 1- / .1/
61
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 842 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* a(! satis+i!. about t! compa"#. About 862 o+ t! !mp$o#!!s &o a%!
comp$!t!. t!i( 4* a(! satis+i!. about t!. 'ompa"#.
TABLE :4.32
Relati$ns'i& bet*een Edu"ati$n and satis#a"ti$n $n 3$!in) En%i!$nment 4
In#!ast!u"tu!e
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
P7 27 20 68 52 33 25 33 25 0 0 1,0
>7 63 23 164 60 36 13 36 13 0 0 02,
T$tal 6/ 0,0 86 86 / 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 722 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* a(! satis+i!. about t!i( &o()i"- !"%i(o"m!"t a". i"+(ast(uctu(!. About 832 o+
t! !mp$o#!!s &o a%! comp$!t!. t!i( 4* a(! satis+i!. about t!i( &o()i"-
!"%i(o"m!"t a". i"+(ast(uctu(!.
TABLE : 4.33
Relati$ns'i& bet*een Edu"ati$n and satis#a"ti$n *it' Pe!s$nal Li#e
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
P7 16 36 19 43 7 16 2 5 0 0 44
>7 21 23 43 47 24 26 3 3 0 0 61
T$tal ,2 80 ,1 - / 1,-
IN(ERENCE1
62
0(om t! abo%! tab$!1 it is i"+!((!. tat 792 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* a(! satis+i!. about t!i( p!(so"a$ $i+!. About 702 o+ t! !mp$o#!!s &o a%!
comp$!t!. t!i( 4* a(! satis+i!. about t!i( p!(so"a$ $i+!.
TABLE – 4.34
Relati$ns'i& bet*een Edu"ati$n and satis#a"ti$n $n C$m&any P$li"y 4 5$b
Se"u!ity
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
P7 20 23 54 61 6 7 8 9 0 0 ..
>7 57 31 94 52 27 15 4 2 0 0 1.0
T$tal 22 14. ,, 10 / 02/
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 842 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* a(! +!!$i"- s!cu(!. about t!i( ;ob. About 832 o+ t! !mp$o#!!s &o a%!
comp$!t!. t!i( 4* a(! +!!$i"- s!cu(!. about t!i( ;ob.
TABLE – 4.35
Relati$ns'i& bet*een Edu"ati$n and satis#a"ti$n *it' P!$m$ti$nal O&&$!tunities
4 P$ssibility $# 7!$*t'
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
P7 35 27 57 43 34 26 6 5 0 0 1,0
>7 51 19 127 47 83 30 12 4 0 0 02,
T$tal .8 1.4 112 1. / 4/-
IN(ERENCE1
63
0(om t! abo%! tab$!1 it is i"+!((!. tat 702 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* a(! satis+i!. about t!i( p(omotio"a$ oppo(tu"iti!s i" t! compa"#. About 662
o+ t! !mp$o#!!s &o a%! comp$!t!. t!i( 4* a(! satis+i!. about t!i( p(omotio"a$
oppo(tu"iti!s i" t! compa"#.
TABLE – 4.36
Relati$ns'i& bet*een Edu"ati$n and satis#a"ti$n *it' T!ainin) 4 De%el$&ment
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
P7 38 17 123 56 44 20 9 4 6 3 00/
>7 119 26 206 45 104 23 25 5 1 0 4--
T$tal 1-2 ,06 14. ,4 2 82-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 732 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* a(! satis+i!. about t!i( t(ai"i"- a". .!%!$opm!"t. About 712 o+ t!
!mp$o#!!s &o a%! comp$!t!. t!i( 4* a(! satis+i!. about t!i( t(ai"i"- a".
.!%!$opm!"t.
TABLE – 4.37
Relati$ns'i& bet*een Edu"ati$n and satis#a"ti$n $n Sala!y
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
P7 32 24 34 26 43 33 20 15 3 2 1,0
>7 42 15 100 37 91 33 33 12 7 3 02,
T$tal 24 1,4 1,4 -, 1/ 4/-
IN(ERENCE1
64
0(om t! abo%! tab$!1 it is i"+!((!. tat 502 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* a(! satis+i!. about t!i( sa$a(#. About 522 o+ t! !mp$o#!!s &o a%!
comp$!t!. t!i( 4* a(! satis+i!. about t!i( sa$a(#.
TABLE – 4.38
Relati$ns'i& bet*een Edu"ati$n and satis#a"ti$n $n Relati$ns'i& *it' C$llea)ues
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + ( + # + # + # +
P7 39 30 76 58 9 7 8 6 0 0 1,0
>7 86 32 157 58 30 11 0 0 0 0 02,
T$tal 10- 0,, ,6 . / 4/-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 882 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* a(! satis+i!. about t!i( (!$atio"sip &it co$$!a-u!s. About 902 o+ t!
!mp$o#!!s &o a%! comp$!t!. t!i( 4* a(! satis+i!. about t!i( (!$atio"sip &it
co$$!a-u!s.
TABLE – 4.39
Relati$ns'i& bet*een Edu"ati$n and satis#a"ti$n ab$ut t'e 3$!
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
P7 33 25 72 55 22 17 4 3 1 1 1,0
>7 73 27 154 56 44 16 2 1 0 0 02,
T$tal 1/8 008 88 8 1 4/-
IN(ERENCE1
65
0(om t! abo%! tab$!1 it is i"+!((!. tat 802 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* a(! satis+i!. about t!i( &o(). About 832 o+ t! !mp$o#!!s &o a%!
comp$!t!. t!i( 4* a(! satis+i!. about t!i( &o().
TABLE – 4.40
Relati$ns'i& bet*een Edu"ati$n and O%e!all Satis#a"ti$n $# 5$b
Edu"ati$n St!$n)ly
A)!ee
A)!ee S$me*'at
a)!ee
Disa)!ee St!$n)ly
Disa)!ee
T$tal
# + # + # + # + # +
P7 6 14 25 57 8 18 3 7 2 5 44
>7 13 14 59 65 19 21 0 0 0 0 61
T$tal 16 .4 02 , 0 1,-
IN(ERENCE1
0(om t! abo%! tab$!1 it is i"+!((!. tat 712 o+ t! !mp$o#!!s &o a%! +i"is!.
t!i( /* (at!. t!i( o%!(a$$ satis+actio" o+ ;ob as -oo.. About 762 o+ t! !mp$o#!!s
&o a%! comp$!t!. t!i( 4* (at!. t!i( o%!(a$$ satis+actio" o+ ;ob as -oo..
$(APTER E 3
FIN"INGS
Jsin& the !a"!u"ated Simp"e per!enta&e %a"ues for the %ariab"es, the
"e%e" of satisfa!tion of the emp"oyees in the or&ani3ation !an be $no#n. 2he
"e%e" of satisfa!tion !an be broad"y !"assified into fi%e &roups. 2hey are from :00
( 80H !an be re&arded as 8i&h"y Satisfied, A= ( 60 H !an be re&arded as
Satisfied , 5= ( >0 H !an be re&arded as <either satisfied nor dissatisfied, 3= (
66
20 H !an be re&arded as 7issatisfied and :=( 0 H !an be re&arded as 8i&h"y
7issatisfied.
Emp"oyees are hi&h"y satisfied
? -bout the !ompany
? ;n Company Po"i!y and @ob Se!urity
? 9e"ationship #ith !o""ea&ues
? -bout the #or$
Emp"oyees are satisfied
? ;n #or$in& en%ironment and infrastru!ture
? Ba"an!e bet#een their Persona" "ife and ?or$ "ife
? ;n 2rainin& and 7e%e"opment
? ;%era"" satisfa!tion #ith @ob
Emp"oyees are neither satisfied nor dissatisfied #ith their Promotiona"
;pportunities and Possibi"ity of Bro#th.
Emp"oyees are dissatisfied about their sa"ary.
2here is no asso!iation bet#een
? E+perien!e and Satisfa!tion about the !ompany.
? E+perien!e and satisfa!tion on ?or$in& En%ironment 4 *nfrastru!ture
? E+perien!e and satisfa!tion #ith Persona" 0ife
? E+perien!e and satisfa!tion on Company Po"i!y 4 @ob Se!urity
? E+perien!e and satisfa!tion on Sa"ary
67
? E+perien!e and satisfa!tion to#ards 9e"ationship #ith Co""ea&ues
? E+perien!e and satisfa!tion about the ?or$
? -&e and Satisfa!tion about the !ompany
? -&e and satisfa!tion on ?or$in& En%ironment 4 *nfrastru!ture
? -&e and satisfa!tion #ith Persona" 0ife
? -&e and satisfa!tion on Company Po"i!y 4 @ob Se!urity
? -&e and satisfa!tion #ith Promotiona" ;pportunities 4 Possibi"ity of
Bro#th
? -&e and satisfa!tion #ith 2rainin& 4 7e%e"opment
? -&e and satisfa!tion on 9e"ationship #ith Co""ea&ues
? Edu!ation and satisfa!tion about the !ompany
? Edu!ation and satisfa!tion on Company Po"i!y 4 @ob Se!urity
? Edu!ation and satisfa!tion #ith 2rainin& 4 7e%e"opment
? Edu!ation and satisfa!tion on Sa"ary
? Edu!ation and satisfa!tion on 9e"ationship #ith Co""ea&ues
? Edu!ation and satisfa!tion about the ?or$
2here is asso!iation bet#een
? E+perien!e and satisfa!tion #ith Promotiona" ;pportunities 4 Possibi"ity
of Bro#th
? E+perien!e and satisfa!tion #ith 2rainin& 4 7e%e"opment
68
? E+perien!e and ;%era"" Satisfa!tion of @ob
? -&e and satisfa!tion on Sa"ary
? -&e and satisfa!tion about the ?or$
? -&e and ;%era"" Satisfa!tion of @ob
? Edu!ation and satisfa!tion on ?or$in& En%ironment 4 *nfrastru!ture
? Edu!ation and satisfa!tion #ith Persona" 0ife
? Edu!ation and satisfa!tion #ith Promotiona" ;pportunities 4 Possibi"ity of
Bro#th
? Edu!ation and ;%era"" Satisfa!tion of @ob
CHAPTER – 6
S)GGESTIONS
69
? 2here is some dissatisfa!tion "e%e" re&ardin& the Sa"ary amon& the
emp"oyees. So, the !ompany may !ondu!t a further sur%ey to find the
e+pe!tations of emp"oyees.
? 2he study sho#s that emp"oyees are not satisfied #ith the #or$in&
en%ironment and infrastru!ture. So the !ompany may ta$e steps to find
out and !ater the needs of emp"oyees.
? 2he study re%ea"s that emp"oyees are not satisfied #ith their promotiona"
opportunities and possibi"ity of &ro#th. So the !ompany may fo""o# a
transparent po"i!y to satisfy the emp"oyees.
? 2here is si&nifi!ant asso!iation bet#een e+perien!e, a&e, edu!ation,
promotiona" opportunities, sa"ary and satisfa!tion of ob. So these fa!tors
may be !onsidered by the !ompany in in!reasin& the satisfa!tion of the
emp"oyees
? 2he !ompany may !ondu!t a sur%ey in depth to $no# the e+pe!tations
of emp"oyees re"atin& to sa"ary, #or$ en%ironment, and promotiona"
opportunities ,et!
70
$(APTER E -
$ON$!)SION
- sur%ey on satisfa!tion of emp"oyees. has been !ondu!ted to $no#
the e+istin& "e%e"s of satisfa!tion so that steps !an be ta$en to maintain and
impro%e the "e%e"s and to ha%e a positi%e attitude amon& the emp"oyees
to#ards their #or$.
-fter the sur%ey, it is understood that emp"oyees are most"y satisfied
in a"" the fa!tors. 2here e+ists some dissatisfa!tion "e%e", re&ardin& some
fa!tors. 2hou&h it does not !reate a prob"em, the mana&ement !an ta$e !are of
those thin&s to a%oid bi& prob"em in future.
*t is !"ear"y understood that the or&ani3ation has ta$en efforts to
maintain the satisfa!tion "e%e" of the emp"oyees #ith respe!t to a"" the fa!tors. *f
these a!tions are !ontinued, this !ompany #i"" undoubted"y be!ome the prime
industry for the emp"oyees. satisfa!tion is !on!erned.
APPEN"I;
A ST)"* ON SATISFA$TION OF EMP!O*EES IN STRING
INFOTE$(
Name (optional) : Educational
Qualifcation :
A-! B T!c"ica$ Dua$i+icatio" B
71
Marital Status : No. of years of serice
:
7!si-"atio" B
@ou a(! (!=u!st!. to ma() a"# o"! o+ t! a$t!("ati%!s A1 B1 '1 7 9 E &ic #ou +!!$
co((!ct i" #ou( opi"io" a-ai"st !ac stat!m!"t
Ratin) S"ale De#initi$n
A 6t(o"-$# A-(!!
B A-(!!
' 6om!&at a-(!!
7 7isa-(!!
E 6t(o"-$# 7isa-(!!
1. Ab$ut t'e "$m&any
? 3 am optimistic about t! +utu(! o+ t! compa"#
? 3 am optimistic about m# +utu(! succ!ss &it t! compa"#
? 3 +!!$ tat t! compa"# ca(!s about t! p!op$!
? 3 am satis+i!. &it m# u".!(sta".i"- o+ t! .i(!ctio" o+ -oa$s
o+ compa"#
? T! compa"# is a st(o"- comp!tito( i" )!# -(o&t a(!as EEE
? T! compa"#Cs $!a.!(sip as a c$!a( %isio" o+ t! +utu(! EE
0. 3$!in) En%i!$nment 4 In#!ast!u"tu!e
? 3 a%! b!!" p(o%i.!. &it a.!=uat! p#sica$ !"%i(o"m!"t
F&o()spac!1 sto(a-! +aci$it#1 app(op(iat! i$$umi"atio"1
c$!a"$i"!ss1 AG' !tc.1H +o( p!(+o(mi"- m# &o() EEEE
72
? T! &o()i"- ou(s a(! com+o(tab$! EEEE
? A.!=uat! +aci$iti!s a(! p(o%i.!. to att!". m# ;ob EEEE
,. Pe!s$nal Li#e
? 3 am ab$! to ba$a"c! m# &o() $i+! a". p!(so"a$ $i+! o" (!-u$a(
basis EEEE
4. C$m&any P$li"y 4 5$b Se"u!ity
? 'ompa"# po$ici!s a". p(oc!.u(!s !$ps m! EEEE
? <ob s!cu(it# is bas!. o" m# p!(+o(ma"c! EEEE
-. P!$m$ti$nal $&&$!tunities 4 &$ssibility $# )!$*t'
? 3 +!!$ tat p!op$! -!t a!a. p(ima(i$# o" t! m!(its o+ t!i(
&o() EEEE
? 3 +!!$ t!(! is +ai( a". t(a"spa(!"t ca(!!( -(o&t pat EEEE
? 3 a%! s!!" !mp$o#!!s -(o& &iti" t! o(-a"iIatio" EEEE
8. T!ainin) 4 De%el$&ment
? 3 am p(o%i.!. &it a.!=uat! t(ai"i"-G.!%!$opm!"t p(o-(ams
to a.opt to t! $at!st !"%i(o"m!"t EEEE
? T! t(ai"i"- -i%!" is !$p+u$ at &o() EEEE
? T(ai"i"- !$ps to i"c(!as! m# p!(+o(ma"c! EEEE
? T!(! a(! oppo(tu"iti!s a%ai$ab$! +o( m! to .!%!$op "!& s)i$$s
EEEE
73
? T!(! a(! oppo(tu"iti!s +o( m! to c(oss:t(ai" a". $!a(" "!&
s)i$$s EEEE
2. Sala!y
? T! sa$a(# is a.!=uat! to m!!t t! cost o+ $i%i"- EEEE
? 3 &a"t a ca"-! i" m# p(!s!"t pa# sca$! EEEE
? T! sa$a(# is comm!"su(at! EEEE
Ratin) S"ale De#initi$n
A J!(# muc satis+i!.
B 6atis+i!.
' 6om!&at satis+i!.
7 7issatis+i!.
E J!(# muc .issatis+i!.
.. Relati$ns'i& *it' "$llea)ues
? Ko& satis+i!. a(! #ou &it t! p(o+!ssio"a$ism o+ t! p!op$!
&it &om #ou &o()L EEEE
? Ko& satis+i!. a(! #ou &it t! t!am spi(it i" #ou( &o()
!"%i(o"m!"tL EEEE
? Ko& satis+i!. a(! #ou &it t! mo(a$! o+ t! p!op$! &it
&om #ou &o()L EEEE
6. Ab$ut t'e *$!
? Ko& satis+i!. a(! #ou &it #ou( ;obL EEEE
? Ko& satis+i!. a(! &it #ou( o&" mo(a$!L EEEE
74
? Ko& satis+i!. a(! #ou &it t! compa"# as a p$ac! to &o()L
EEEE
1/. O%e!all Satis#a"ti$n $# ;$b
? O%!(a$$1 o& .o #ou (at! #ou( ;ob satis+actio" to.a#L
aH E>c!$$!"t
bH *oo.
cH A%!(a-!
.H 0ai(
!H /oo(
? 'ompa(!. &it #ou( p(!%ious #!a(1 o& &ou$. #ou .!sc(ib! #ou( cu((!"t
;ob satis+actio" $!%!$L
aH ?uc mo(! satis+i!.
bH 6om!&at mo(! satis+i!.
cH 6am! as $ast #!a(
.H 6om!&at $!ss satis+i!.
!H ?uc $!ss satis+i!.

Thank you for your cooperation!
REFEREN$ES
:. "a%i& A+"ecenAo' Step6en P+ Ro<<ins D2002E, 8uman 9esour!es
6ana&ement @ohn ?i"ey 4 Sons, Se%enth edition.
75
2. Kot6ari $+R+ D:==0E, 9esear!h 6ethodo"o&y 6ethods 4 2e!hni5ues
pub"ished by ?ish#a pra$asan
3. Step6en P+Ro<<ins 8;!tober 2000E, ;r&anisationa" Beha%ior, Prenti!e(
8a"" of *ndia Pri%ate 0imited, <inth edition, <e# 7e"hi.
>. P+S7nna Rao D2000E, Personne"C 8uman 9esour!e 6ana&ement,
/umar Pub"ishers Pri%ate 0imited.
5. Tripat6i P+$. D:=A8E, Personne" 6ana&ement and *ndustria" re"ations
pub"ished by Su"tan Chand and Sons, <e# 7e"hi.
76

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