MARINE INSURANCE CLAIMS
Following information needs to be furnished by customer while intimating a claim:
1. Customers Contact Numbers
2. Policy Number
3. Name of Insured person,
4. Date & Time of accident,
5. Location of Loss,
6. Brief description on how the accident took place,
7. Extent of loss
8. Place & contact details of the Insured Person (in case person intimating the claim is other than the insured person.
IMMEDIATE ACTION AFTER LOSS:
• Intimate the Insurance Company immediately, with a rough estimate of the loss to their nearest office or overseas agents mentioned in the policy and also obtain a claim form.
• Ensure that all the rights of recovery against carriers, bailees or other third parties are preserved and exercised.
• In case of Carriage by Sea, customer should send an application for survey to the Shipping Company (ship survey) within 3 days of taking delivery.
• Obtain damage certificate/open delivery certificate/landing remarks certificate from carriers/ port trust/ airlines/
transporter etc.
• In case of damage due to natural calamities like storm, floods, lightning, obtain the meteorological report for the
weather broadcast at the time of disaster.
• Do not dispose the Salvge until advised by the surveyor or Insurance Company.
CLAIM PROCEDURE
In Marine Insurance claims, all the documents of the claim are to be submitted to the Insurance Company. The
documents should be submitted in original. Wherever original documents are not available second copy / printed copy
may be accepted but photocopies are not acceptable. The documents are to be submitted preferably in one lot and
within reasonable time limit of occurrence of the claim and under all circumstances before claim becomes time barred
against carrier etc. The following is a list of claim documents, which is generally required for any marine claim. The
Insurance Company may ask depending upon the nature of claim other additional documents.
A. OCEAN TRANSIT:
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Short Landing Certificate /Landed but Missing Cargo/Damage Certificate (as applicable).
• Suppliers Invoice.
• Packing List.
• Quadruplicate copy of Bill of Entry.
• Steamer Survey report in original.(if arranged)
• Copy of Claim Notice served on Carrier/Port authorities along with postal acknowledgement card.
• Copy of correspondence with the carrier/Port authorities/Customs authorities.
• Copies of Correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short
packing (if applicable).
• Lost Overboard Certificate from the Port Trust countersigned by the master of the vessel or steamer agents (in
respect of Loss over Board /Sling Losses).
• Original Repair Bills with receipt/Proforma Invoice for value of items lost/damaged.
• Copy of Application filed with Customs for refund of Duty (if applicable).
• Photographs if arranged.
• Letter of Subrogation cum special power of Attorney
B. INLAND TRANSIT (RAIL)
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Open delivery Certificate or copy of application for open delivery, Reply received from the Railways refusing open
delivery, Copy of the letter of protest sent to Railways with the acknowledgement thereto and certified extract of the
remarks made in the station delivery or complaints book.
• Suppliers Invoice.
• Packing List.
• Copy of Claim Notice served on Railway along with postal acknowledgement card.
• Copy of correspondence with the Railways.
• Copies of Correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short
packing (if applicable)
• Original Railway Receipt.
• Original Repair Bills with receipt/Proforma Invoice for value of items lost/damaged.
• Photographs if arranged.
• Letter of Subrogation cum special power of Attorney.
C. INLAND TRANSIT (ROAD)
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Original Open delivery certificate or copy of notice given to carriers advising about survey, protest made to them (for Packages delivered apparently in damaged condition).
• Suppliers Invoice.
• Packing list.
• Copy of Claim Notice served on carriers along with postal acknowledgement card.
• Copy of correspondence exchanged with the carriers.
• Copies of correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short packing (for short receipt claims).
• Original Non Delivery Certificate (for Non Delivery Claims)
• Original Repair Bills with receipt / proforma invoice for value of items lost/damaged.
• Photographs if arranged.
• Letter of Subrogation cum Special Power of Attorney.
D. AIR TRANSIT
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Original Airway Bill.
• Quadruplicate copy of bill of Entry.
• Suppliers Invoice.
• Packing list.
• Copy of Claim Notice served on carriers along with postal acknowledgement card.
• Copy of correspondence exchanged with the carriers.
• Copies of correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short
packing (for short receipt claims).
• Original Non Delivery Certificate (for Non Delivery Claims)
• Original Short Delivery Certificate (for Short Delivery Claims)
• Copy of application filed with Customs for refund of Duty.
• Original Repair Bills with receipt / proforma invoice for value of items lost/damaged.
• Photographs if arranged.
• Letter of Subrogation cum Special Power of Attorney.
E. POSTAL TRANSITS
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Original Post Parcel Receipt.
• Suppliers Invoice.
• Copy of Claim Notice served on Postal Authorities along with postal acknowledgement card.
• Copy of correspondence exchanged with the Postal authorities.
• Original Non Delivery Certificate (for Non Delivery Claims)
• Original Short Delivery Certificate (for Short Delivery Claims)
• Original certificate of damage /loss issued by the postal authorities (for Shortage/Damage Claims).
• Letter of Subrogation cum Special Power of Attorney.
For claims under Duty and Increased Value Policies (imports) following additional documents are required
• Customs Examination Certificate.
• Cargo Insurance Company’s claim settlement letter.
• Customs Duty Refund Application.
• Acknowledgement for Customs Duty Refund.
• Proof of Market value (increased value claim).
Following information needs to be furnished by customer while intimating a claim:
1. Customers Contact Numbers
2. Policy Number
3. Name of Insured person,
4. Date & Time of accident,
5. Location of Loss,
6. Brief description on how the accident took place,
7. Extent of loss
8. Place & contact details of the Insured Person (in case person intimating the claim is other than the insured person.
IMMEDIATE ACTION AFTER LOSS:
• Intimate the Insurance Company immediately, with a rough estimate of the loss to their nearest office or overseas agents mentioned in the policy and also obtain a claim form.
• Ensure that all the rights of recovery against carriers, bailees or other third parties are preserved and exercised.
• In case of Carriage by Sea, customer should send an application for survey to the Shipping Company (ship survey) within 3 days of taking delivery.
• Obtain damage certificate/open delivery certificate/landing remarks certificate from carriers/ port trust/ airlines/
transporter etc.
• In case of damage due to natural calamities like storm, floods, lightning, obtain the meteorological report for the
weather broadcast at the time of disaster.
• Do not dispose the Salvge until advised by the surveyor or Insurance Company.
CLAIM PROCEDURE
In Marine Insurance claims, all the documents of the claim are to be submitted to the Insurance Company. The
documents should be submitted in original. Wherever original documents are not available second copy / printed copy
may be accepted but photocopies are not acceptable. The documents are to be submitted preferably in one lot and
within reasonable time limit of occurrence of the claim and under all circumstances before claim becomes time barred
against carrier etc. The following is a list of claim documents, which is generally required for any marine claim. The
Insurance Company may ask depending upon the nature of claim other additional documents.
A. OCEAN TRANSIT:
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Short Landing Certificate /Landed but Missing Cargo/Damage Certificate (as applicable).
• Suppliers Invoice.
• Packing List.
• Quadruplicate copy of Bill of Entry.
• Steamer Survey report in original.(if arranged)
• Copy of Claim Notice served on Carrier/Port authorities along with postal acknowledgement card.
• Copy of correspondence with the carrier/Port authorities/Customs authorities.
• Copies of Correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short
packing (if applicable).
• Lost Overboard Certificate from the Port Trust countersigned by the master of the vessel or steamer agents (in
respect of Loss over Board /Sling Losses).
• Original Repair Bills with receipt/Proforma Invoice for value of items lost/damaged.
• Copy of Application filed with Customs for refund of Duty (if applicable).
• Photographs if arranged.
• Letter of Subrogation cum special power of Attorney
B. INLAND TRANSIT (RAIL)
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Open delivery Certificate or copy of application for open delivery, Reply received from the Railways refusing open
delivery, Copy of the letter of protest sent to Railways with the acknowledgement thereto and certified extract of the
remarks made in the station delivery or complaints book.
• Suppliers Invoice.
• Packing List.
• Copy of Claim Notice served on Railway along with postal acknowledgement card.
• Copy of correspondence with the Railways.
• Copies of Correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short
packing (if applicable)
• Original Railway Receipt.
• Original Repair Bills with receipt/Proforma Invoice for value of items lost/damaged.
• Photographs if arranged.
• Letter of Subrogation cum special power of Attorney.
C. INLAND TRANSIT (ROAD)
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Original Open delivery certificate or copy of notice given to carriers advising about survey, protest made to them (for Packages delivered apparently in damaged condition).
• Suppliers Invoice.
• Packing list.
• Copy of Claim Notice served on carriers along with postal acknowledgement card.
• Copy of correspondence exchanged with the carriers.
• Copies of correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short packing (for short receipt claims).
• Original Non Delivery Certificate (for Non Delivery Claims)
• Original Repair Bills with receipt / proforma invoice for value of items lost/damaged.
• Photographs if arranged.
• Letter of Subrogation cum Special Power of Attorney.
D. AIR TRANSIT
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Original Airway Bill.
• Quadruplicate copy of bill of Entry.
• Suppliers Invoice.
• Packing list.
• Copy of Claim Notice served on carriers along with postal acknowledgement card.
• Copy of correspondence exchanged with the carriers.
• Copies of correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short
packing (for short receipt claims).
• Original Non Delivery Certificate (for Non Delivery Claims)
• Original Short Delivery Certificate (for Short Delivery Claims)
• Copy of application filed with Customs for refund of Duty.
• Original Repair Bills with receipt / proforma invoice for value of items lost/damaged.
• Photographs if arranged.
• Letter of Subrogation cum Special Power of Attorney.
E. POSTAL TRANSITS
Basic Documents Required:
• Claim Form duly filled in & signed.
• Original Policy /Certificate.
• Original Post Parcel Receipt.
• Suppliers Invoice.
• Copy of Claim Notice served on Postal Authorities along with postal acknowledgement card.
• Copy of correspondence exchanged with the Postal authorities.
• Original Non Delivery Certificate (for Non Delivery Claims)
• Original Short Delivery Certificate (for Short Delivery Claims)
• Original certificate of damage /loss issued by the postal authorities (for Shortage/Damage Claims).
• Letter of Subrogation cum Special Power of Attorney.
For claims under Duty and Increased Value Policies (imports) following additional documents are required
• Customs Examination Certificate.
• Cargo Insurance Company’s claim settlement letter.
• Customs Duty Refund Application.
• Acknowledgement for Customs Duty Refund.
• Proof of Market value (increased value claim).