Description
BSC Project
1. Management
Management focuses on the entire organization from both a short and a longterm perspective. Management is the managerial process of forming a strategic vision, setting objectives, crafting a strategy and then implementing and executing the strategy. Management goes beyond the organization’s internal operations to include the industry and the general environment. The key emphasis is on issues related to environmental scanning and industry analysis, appraisal of current and future competitors, assessment of core competencies, strategic control and the effective allocation of organizational resources. Business management is the process of the planning, co-ordination and control of a business. To survive in the long run, a business must be profitable and liquid. To do so, it must create sufficient value for its customers so that its revenues exceed its total costs. The overall task of business management is to address successfully the problems that confront a business in its role as a value-creating organization.
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Introduction
Mobitel is Sri Lanka's National Mobile services provider. Since being acquired by Sri Lanka Telecom in 2002, it has grown in leaps and bounds and is now on par technologically with the very latest in the Sri Lankan telecommunications industry. Mobitel is the first mobile operator to launch super 3.5G HSPA technology in South Asia. With a strategy of value innovation, the Mobitel customer always wins. They believe that technology for its own sake is meaningless, and foster an organizational culture that focuses on Customer Centricity. This philosophy which is a way of life at Mobitel has enabled us to build long lasting relationships with Customers; The 100% customer growth between 2005 and 2006 speaks for itself. The features and benefits built into the Innovative packages that they offer are all designed carefully with customer's best interest at heart, because "We Care Always". This has enabled them to achieve phenomenal results. Mobitel is now in a unique position as the 'National' mobile service provider and has positioned itself to be in the vanguard of the mobile telephony sector. From here, they will continue to offer even more value to the most important person on them horizon: customer.
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2. Vision & Mission Vision of Mobitel
To Lead Sri Lanka towards an info-com and knowledge rich society through our service offerings. Every employee has a role to play in vision to lead, helping to focus efforts and remain a truly dynamic and successful organisation.
Mission of Mobitel
To Care, Share & Deliver These are the 3 key ingredients in relationship with:
Shareholders, Employees, Customers Committing to these 3 principles as an individual and as a team and by regularly practicing it as an organisation, they can truly achieve them vision to lead.
Values of Mobitel
Mobitel values are simple, yet comprehensive. They are a broad set of qualities practiced by each, at Mobitel, as they work towards them ultimate objective of building a values-based service and making them vision to lead, a reality.
• • • • • •
Integrity Innovation Dynamism Accountability Passion Professionalism
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3. History of Mobitel
Mobitel was incorporated in 1993 as the second mobile-telephony provider to enter the Sri Lanka market. Originally a collaboration between Sri Lanka Telecom and Telstra Australia, Mobitel has been wholly owned by SLT since November 2002. Following the successful implementation and operation of an AMPS/TDMA network in the country, Mobitel launched its GSM operations in January 2004, with the deployment of a fully fledged GSM network in the 1800 MHz band which is EDGE/GPRS enabled. In 2005 and 2006, Mobitel traded the 800 MHz band for slots made available from the 900 MHz spectrum. With this enhancement, Mobitel embarked on a field trial of 3G at the 1st International Buddhist Conference held in 2006, setting the stage for the launch of its 3G services in Sri Lanka. Investments committed to date for this state-of-the-art technology to provide 3G and GSM totals over US$ 200 million. This includes increasing the present number of base stations from 600 to 1,500 by the end of this year.
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A Partner for Life. Why Mobitel
Mobitel is Sri Lanka's National Mobile services provider. Since being acquired by Sri Lanka Telecom in 2002, it has grown in leaps and bounds and is now on par technologically with the very latest in the Sri Lankan telecommunications industry. Mobitel is the first mobile operator to launch super 3.5G HSPA technology in South Asia With a strategy of 'value innovation', the Mobitel customer always wins. We believe that technology for its own sake is meaningless, and foster an organizational culture that focuses on Customer Centricity. This philosophy which is a way of life at Mobitel has enabled us to build long lasting relationships with our Customers, The 100% customer growth between 2005 and 2006 speaks for itself. The features and benefits built into the Innovative packages that we offer are all designed carefully with our customer's best interest at heart, because "We Care Always". This has enabled us to achieve phenomenal results. Mobitel is now in a unique position as the 'National' mobile service provider and has positioned itself to be in the vanguard of the mobile telephony sector. From here, we will continue to offer even more value to the most important person on our horizon: our customer.
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4. Goals & Objectives
To achieve goals they doing several task. Mobitel Company gives a sponsorship for any festival. I describe below some sponsorship of them gives. Sri Lanka Telecom Mobitel supports a wide variety of national positive endeavors in the view to enhancing the image of Sri Lanka in the international arena as well as aiding toward the development of the country. 80th Annual Battle of the Maroons Sri Lanka Telecom and Sri Lanka Telecom Mobitel were the Principle Sponsors of the 80th Ananda Nalanda Battle of the Maroons Cricket encounter held from the 7th-8th March at the SSC grounds. Chairperson of Sri Lanka Telecom and Sri Lanka Telecom Mobitel, Mrs Leisha De Silva Chandrasena was the chief guest at the award ceremony. Sri Lankan Airlines NEGC Tour 2007 The NEGC Tournament 2007 was held for the third consecutive year on August 10 and 11, hosted by SriLankan Airlines, the Nuwara Eliya Golf Club, Sri Lanka Telecom Mobitel and auto manufacturer Kia Motors. SL Regiment of Artillery - Gunner Super Cross 2007 Sri Lanka Telecom Mobitel was the proud sponsor of the Gunner Super Cross 2007, which was held for the fourth consecutive year on the 8th of July at the Artillery Complex in Minneriya. Organized jointly by The Regiment of Sri Lanka Artillery and The Sri Lanka Association of Racing Drivers, the main purpose of this event was to support the fallen soldiers who have sacrificed their lives for their mother land, and their next of kin by providing welfare in terms of financial and material assistance. Since its inception in 2004, it has earned its reputation as a much looked forward to prime motor sports event in Sri Lanka.
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College of Surgeons- Surgeons Walk 2007 The Surgeons walk 2007, organized by The College of Surgeons of Sri Lanka was held on the 8th of July 2007. This was a fund raising walk for the Surgeons Training centre. Athletic Association of Sri Lanka- Relay Carnival 2007 Sri Lanka Telecom Mobitel was the proud sponsor of The Relay Carnival 2007, which was held on the 8th, 9th and 10th of June at the Sugathadasa Stadium. The Relay Carnival is a national event which has been considered one of the best calendar events by schools and top athletes in the country. The participants for this event consisted of athletes of all age groups and categories, including the Under-12 age group and open men and women. This event attracted talented athletes from around the island. Sri Lanka Turf Club Governors Cup The "Governor's Cup" is the main event and the highlight for the April festive season. Organized by the Sri Lanka Turf Club, it was worked off on the 14th of April at the Nuwara eliya race course, with a large crowd engaging themselves in this popular event.
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Awards and Recognition
Voice and Data SAARC Innovation Award 2006 Sri Lanka Telecom Mobitel, the National Mobile Service Provider, was awarded the Voice & Data SAARC Innovation Award for "Mobile Operator with Best Consumer Pull - Sri Lanka" presented at The Fifth Voice and Data CEO Conclave 2006, November 16-19, 2006, Colombo, amidst a distinguished gathering of senior telecom officials from the SAARC region.
Voice and Data SAARC Innovation Award 2008 Sri Lanka Telecom Mobitel, the National Mobile Service Provider, was awarded the Voice & Data SAARC Innovation Award for "Mobile Operator with Best Consumer Pull - Sri Lanka" presented at The Seventh Voice and Data CEO Conclave 2008, November 5-8, 2008, Hyderabad, India amidst a distinguished gathering of senior telecom officials from the SAARC region. Best TV Commercial Mobitel won the following awards at the Sumathi Awards 2008.
Excellence in Engineering Award Sri Lanka Telecom Mobitel received the Prestigious Excellence in Engineering Award for the Best Engineering Organization in the category of Infrastructure Services, at the inaugural IESL Awards Ceremony held on the 29th of August 2008.
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Best Operator Award by MOFILM Mobitel Received the Best Operator Award by MOFILM at recently concluded Mobile World Congress in Barcelona. Special mention went to Mobitel in Sri Lanka, which received the Best Operator Award for its dedication and commitment to the short film genre. It has been highly mentioned that Mobitel has been actively involved in garnering Sri Lankan submissions and providing support to local filmmakers.
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8. Product Portfolio
Mobitel is manly providing communication facilities. Mobitel is a world-class telecommunications operator that provides a full range of telecommunication services to businesses and residential customers in Sri Lanka. Mobitel remains firmly rooted in Sri Lanka as a telecommunications giant that continues to challenge the industry through its unparalleled portfolio of services. Main product portfolio Communication packages for customers. There are two main types; 1. Post paid 2. Pre paid Post paid DOUBLE M Packages Package Double M 1000 Rs. 1,000/01 01 Double M 2000 Rs. 2,000/02 Double M 3000 Rs. 3,000/03 Double M 5000 Rs. 5,000/05
Monthly Sub Lines (up to) Associate Broadband Line Entitlements All Incoming (Voice/Video) Calls CLI Missed Call Alert FREE Voice Mail Video Mail News Service (JNW/Lankapuwath ) GPRS/EDGE/HSPA (Data 500MB 1GB 2GB 4GB Usage) Free Monthly Entitlement to communicate to Non Mobitel Local Numbers Outgoing Voice/Video 200 Mins* 500 Mins* 900 Mins* 1,800 SMS 100 Nos 150 Nos 200 Nos
Mins * 300 Nos
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? Other Packages Package Name Subscription Free Bundle M2M - Video M2M - Voice Data Call Charges All Incoming Calls M2 Others - Peak Outgoing M2 Others - O/Peak Outgoing M2M - Peak - Outgoing M2M - O/Peak Outgoing Late Night Special To any number (11.00 p.m to 6.00 a.m) SMS M2M M2 Other Local Numbers M2 International Numbers 75 Cents 1.00 5.00 75 Cents 1.00 5.00 75 Cents 1.00 5.00 2.00 1.50 1.00 2.00 2.00 1.50 1.50 1.00 1.00 2.50 2.00 2.00 Free 2.50 Free 2.00 Free 2.00 100 Mins N/A N/A 300 Mins N/A 300 MB 500 Mins 500 Mins 500 MB Cool Plus 100 Rs. 100.00 Active F Rs. 300.00 SRIL Rs. 500.00
Pre paid Sri Lanka Telecom Mobitel the National Mobile Service Provider, introduces a brand new tariff for us, them valued SMART Pre Paid customer, freedom to talk longer and
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save more. No more hassle and restrictive communication with activation fees, monthly rentals and claims of lower charges with per second billing. As a SMART customer we can enjoy:
•
M Best Friend (MBF)
o o
Two Mobitel numbers as M Best Friend (MBF) numbers. 24 hours of the day outgoing calls to M Best Friend numbers at Rs. 1/for the 1st minute, 75 cents for the 2nd minute and 50 cents per every minute thereafter. SMS to M Best Friend numbers are at 25 cents per message. 24 hours of the day outgoing calls to Mobitel numbers - Rs. 2/- for the 1st minute, Rs.1.25 for the 2nd minute and 50 cents per every minute thereafter. SMS to Mobitel numbers at 50 cents per message. 24 hours of the day outgoing calls to any other Local Number at Rs. 2.50 for the 1st minute, Rs. 2.25 for the 2nd minute and Rs. 2/- per every minute thereafter. SMS to any other Local Number at Rs. 1/- per message. Of tariff activation fees. Of monthly and daily rentals. Incoming calls from any number.
o •
Other Mobitel Numbers
o
o •
To any other local number
o
o •
FREE
o o o
You have the privilege of optional features:
• • •
SMART Freedom suite of services, SMART Bonus loyalty discounts 3G Delight.
Mobitel provide many services for customers. Mobitel understands our information and entertainment needs and caters to our requirements, because "We Care, Always'.
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Download Zone WAP Portal Mobitel WAP lets we preview and download a variety of value added service on our mobile phone. • • • Images, ring tones, games, videos, themes etc. News Service for general news, sports, entertainment. Configuration of top downloads for images, ring tones, videos and games etc.
? Download Zone WEB interface
Browse through a wide range of options and then download straight to our mobile. • • • • • Wallpapers Ringtones Games Videos Animations
? SIM Tool Kit
Downloads straight to your Mobitel SIM. • • • Ringtones Logos Picture messages
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Mobitel 3G Services Mobitel 3G is the new generation of 3.5 G HSPA technology from Mobitel. Watch music videos, our favorite movies and live TV programmes, send and receive video messages and video mail, surf and blog on the Internet as much as we want. Everything at our fingertips, and faster than we ever thought possible.
Video Mail
Video SMS
Video Sharing
Video Blogging
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Call Management Missed Call Alerts A Missed Call Alert is a notification by SMS each time we have missed a call. It is the ideal solution for busy people. Call Divert There is many times when we do not want to be disturbed or when our battery is very low, but we do not want to miss any incoming calls. With Call Divert, we don't have to. Just forward our incoming calls to another number, either on a land or mobile connection where they can be answered by someone else. Call Conference Call Conferencing enables we to speak to two users simultaneously, an ideal feature to share our thoughts with friends or even share vital information with our business partners with a minimum waste of time. Call Waiting Call Waiting is a feature which enables us to answer a second incoming call while we are already on a call. It ensures that we never miss a vital call because we are engaged on another. Menu Driven SMS MobiService Find out anything we need to know about our Mobitel account from our bill to IDD rates or even to lodge a complaint. It's all available in MobiServices easily found.
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InfoServices From lottery updates to health, to the latest breaking news and even spelling that word we just can't seem to get right. Lottery - Results of the Lotteries, drawn by National Development Lotteries Board. Normal SMS charges applicable. News - This is a SMS-based service from InfoServices in the MyMobitel Menu. There are two News categories: Local News & World News. Users can now receive political, general and sports news using this service. Normal SMS charges apply. Financial From the dollar rate to stock updates & even checking our account balance at the bank. Messaging • • • Infotainment Want to know whose dating whom? Who's just hit No.1 one on the Top Ten? Maybe we didn't read the TV guide this morning and want to check what's on tonight? TV Guide - Daily TV programme schedule on the channels Rupavahini, Channel Eye, ITN, TNL, Swarnavahini, Sirasa TV, MTV, ETV & ART. Send an SMS to a friend's phone Send an e-mail through messaging Be reminded of any important appointments, be it business or personal
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Sports See Murali's latest record breaking wicket! Or yet another Mahela century. All we have to do is go to Sports on our mobile phone and find out the latest sporting action from Cricket as it happens Internet With GPRS on our phone we can remain connected to our email, MWorld (wap.mobitel.lk) or the Internet while we're on the move. With Mobitel GPRS we can:
•
Browse the Internet on our GPRS compatible handset to download: Information, Ring tones, Games, Pictures and Applications etc. Helps us to connect a PC or laptop to the internet through a GPRS enabled handset as a modem. Send MMS via MMS compatible handsets Accesses our email account on our Mobile e.g. access our personal SLT account on our mobile.
•
• •
Video Services Mobile TV Our Mobitel 3G connections lets we tune into the very latest in news, business roundups and exclusive entertainment. Watch live local and foreign TV channels on Mobi TV for pure infotainment on the go. Video SMS When voice alone is not enough, express it better with Video SMS. All 3G subscribed customers are enabled with VideoSMS. We can send and receive recorded Voice + Video clips up to 30 seconds.
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SMS / Voice SMS Voice SMS Want to add a bit of personal touch to our message? Send a voice message. When the message is retrieved for the first time the recipient is given two options :
• •
to reply to forward
SMS Voice Sinhala/Tamil SMS Send text messages or SMSs in Sinhala or Tamil. To access this service you need to first download the applet from the Mobitel WAP site. Once downloaded we send Sinhala SMSs to any network. eChannelling Channel our doctor on our phone through Mobitel eChannelling service. Simply call the service from any Post Paid and Pre Paid Mobitel connection to channel a medical specialist at all the leading hospitals in Colombo. • • • Voice Services Explore Sri Lanka from our Mobitel phone. Our guide in our hands to cultural/ historical sites and the natural beauty of Sri Lanka Just for kids. Songs, Adventure, education and learning good habits. Just what the little ones need. Kids can listen on Mobitel have fun and learn
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24 hour access No queuing No travelling
Cricket Scoreboard for the latest news in the world of cricket. Be in the know. In Sinhala, Tamil and English. • Now we can access the latest news and happenings, check e-mails, surf the web.
SMS News Alerts • • Get Government Information directly Government Information via SMS. Mobitel Cricket News Updates gives you the latest updates on almost every international cricket match/ tournament being played around the world. • • Get news from Lankapuvath, Sri Lanka’s National News Agency straight to our Mobitel phone and be updated easily. Get daily National Security news updates to our Mobitel phone from the Media Centre for National Security. from the Department of
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9. Management Structure
Mobitel Company has 15 Departments. The all departments handle by CEO. Here include Sales & Distribution department Structure. Chair Person
CEO
1
2
3
4
5
6
7
8
9
Manager Operations
Manager Devices
National Salesmen
Corporative Salesmen
Team TM Training & Development 1 0 Singer Arphico SLT Manager Prepaid Operations Territory Development Branch Staff Executive RM
Assistant Manager
Team
Dealer & Dealer Staff
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1 2 3 4 5 6 7 8 9
Senior Manager Finance Senior Manager Administrator Senior Manager Legal Senior Manager IT Senior Manager Sales & Distribution Senior Manager Customer Care Senior Manager Engineering Senior Manager Planning Senior Manager Marketing
1 0
Branch Manager
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10.Planning and Decision Making Process
Simply put, strategic planning determines where an organization is going over the next year or more, how it's going to get there and how it'll know if it got there or not. The focus of a strategic plan is usually on the entire organization, while the focus of a business plan is usually on a particular product, service or program. There are a variety of perspectives, models and approaches used in strategic planning. The way that a strategic plan is developed depends on the nature of the organization's leadership, culture of the organization, complexity of the organization's environment, size of the organization, expertise of planners, etc. There are a variety of strategic planning models, including goals-based, issues-based, organic, scenario, etc. Goals-based planning is probably the most common and starts with focus on the organization's mission, goals to work toward the mission, strategies to achieve the goals, and action planning. Issues-based strategic planning often starts by examining issues facing the organization, strategies to address those issues, and action plans. Organic strategic planning might start by articulating the organization's vision and values and then action plans to achieve the vision while adhering to those values. Some planners prefer a particular approach to planning. Some plans are scoped to one year, many to three years, and some to five to ten years into the future. Some plans include only top-level information and no action plans. Some plans are five to eight pages long, while others can be considerably longer. Major differences in how organizations carry out the various steps and associated activities in the strategic planning process are more a matter of the size of the organization -- than its for-profit/nonprofit status. Small nonprofits and small forprofits tend to conduct somewhat similar planning activities that are different from those conducted in large organizations. On the other hand, large nonprofits and large for-profits tend to conduct somewhat similar planning activities that are different from those conducted in small organizations. Also, in addition to the size of the organization, differences in how organizations carry out the planning activities are more a matter of the nature of the participants in the organization -- than its for-profit/nonprofit status. Detail-oriented
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people may prefer a linear, top-down, general-to-specific approach to planning. On the other hand, rather artistic and highly reflective people may favor of a highly divergent and organic approach to planning. Planning and Decision about a company is a very important thing. The Mobitel Company is using Goals-based strategic planning. Because it affect to the increase Company portfolio. In Mobitel Company they decide and plan very good things suddenly they decide these. In this Company some employers mind to decide things always inside the Mobitel Company done these things. But sometimes every department they talk with special employers and decide everything what they decide employers can’t repugnant it. Benefits of Strategic Planning Strategic planning serves a variety of purposes in organization, including to:
1. Clearly define the purpose of the organization and to establish realistic goals
and objectives consistent with that mission in a defined time frame within the organization’s capacity for implementation.
2. Communicate those goals and objectives to the organization’s constituents. 3. Develop a sense of ownership of the plan. 4. Ensure the most effective use is made of the organization’s resources by
focusing the resources on the key priorities.
5. Provide a base from which progress can be measured and establish a
mechanism for informed change when needed.
6. Bring together of everyone’s best and most reasoned efforts have important
value in building a consensus about where an organization is going.
7. Provides clearer focus of organization, producing more efficiency and
effectiveness.
8. Bridges staff and board of directors. 9. Builds strong teams in the board and the staff. 10. Provides the glue that keeps the board together. 11. Produces great satisfaction among planners around a common vision.
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12. Increases productivity from increased efficiency and effectiveness. 13. Solves major problems.
As I mentioned earlier planning and decision making very important part of any Company. I describe below how to process planning and Decision making of Mobitel(Pvt) Ltd. A frequent complaint about strategic plans is that they are merely to-do lists of what to accomplish over the next few years. Or, others complain that strategic planning never seems to come in handy when the organization is faced with having to make a difficult, major decision. Or, other complains that strategic planning really doesn't help the organization face the future. These complaints arise because organizations fail to conduct a thorough strategic analysis as part of their strategic planning process. Instead, planners decide to plan only from what they know now. Strategic analysis is the heart of the strategic planning process and should not be ignored. Planning starts with a half-day or all-day board retreat and includes introductions by the board chair and/or chief executive, their explanations of the organization's benefits from strategic planning and the organization's commitment to the planning process, the facilitator's overview of the planning process, and the board chairs and/or chief executive’s explanation of who will be involved in the planning process. In the retreat, the organization may then begin the next step in planning, whether this is visiting their mission, vision, values, etc. or identifying current issues and goals to which strategies will need to be developed. Planners are asked to think about strategies before the next meeting. The next meeting focuses on finalizing strategies to deal with each issue. Before the next meeting, a subcommittee is charged to draft the planning document, which includes updated mission, vision, and values, and also finalized strategic issues, goals, strategies. This document is distributed before the next meeting. In the next meeting, planners exchange feedback about the content and format of the planning document. Feedback is incorporated in the document and it is distributed before the next meeting. The next meeting does not require entire attention to the plan.
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11.
Recruitment & Selection Process
Human resource management is the process of recruiting, selecting, and training, appraising and evaluating to prepare new strategic resource for the company. Human resource management also taking care of EEO(equal employment opportunity),Health standards, working environment and hearing employees concerns. Every company needs to upgrade their employees in order to complete customer’s needs efficiently and face to competitive business world. To become an employee he or she has to be a competency in required filed, it can few months experience to masters level degrees. According to experience and qualification he or she will selected for suitable position. Mobitel Company use some unique procedures to call for vacancies, firstly they publish advertisements about their vacancies over newspapers and official web site. It need to hire right person to right position, therefore this procedure is very responsible, to do this responsible procedure, firstly all candidates call by interview that held by managerial level employees. They consider about applicants educational and other qualifications and specially, experience to satisfy whether the candidate is qualify enough to fulfill the selected vacancy.
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12.Employee satisfactions
Every employee likes to receive some credit for the work they do, by motivating employees, the company can also motivated them. It’s one of major procedures of modern company. To motivate employees in Mobitel Company, they use following procedures. The company also held exams once a month and employees who get top marks receive certificates and awards. Also they held evaluation program once in three months to select who works in their best performance in their job. To improve employee’s mental strength and team work, it’s vital to organize some trip or adventure gear at least once a year. Therefore Mobitel Company annually organize trip and also company organize get together annually. Every employee participates to this event so these two events are great to improve employee’s performance. Every worker who works for company has some unique cultural background; therefore they need to celebrate their cultural events, by organizing New Year festivals, wesak and Christmas events. Especially these religious festivals are good for reduce their stress causing considerably improvement of their performance.
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13.Information Technology in the Organization 13.1. Communication of Mobitel(Pvt) Ltd.
In Mobitel(Pvt) Ltd,Downward communication is happening using several communicating channels. Mainly they are using E- mails and verbal communication. Special Messages or urgent notices, which are receiving from the head office to the Branch Manager, are communicating to the lower level is using verbal communication mainly. Then the Customer Care Executive and Sales Executive inform the message to their workers verbaly. In the branch, every one has an E-mal account and, if there is any documental details, Branch Manager send that via the e- mail to both departments seperately. They are mainly use • • • • • verbal communication E-mails Telphone calls Meetings Letters
In additionally, all members in the organization have chance to discussion about works with the management once a month. In the Mobitel(Pvt) Ltd, they are only communicating with customers and financial institutes (banks) as external parties. Communication with customers is the most essential part for the business organization. Mobitel(Pvt) Ltd, uses several communication channels to communicate with their customers. Such as, • Telephone Calls They are using this method to inform messages to customers about some information or detail.
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•
Letters They also inform bill payment by letter. In any changes about the organization, they will inform that to their valid customer by letters.
•
SMS They are using this method to inform very special messages to customers about all things.
•
Media They are using this method to give a product all details and about some competition for customers.
13.2. Information Technology of Mobitel(Pvt) Ltd
In Mobitel(pvt) Ltd, has very good networking system and this system is easy to handle. They use centralized database system. Not only that, they have own intranet in Mobitel(Pvt) Ltd. They can handle all details through an intranet. Every Employer’s of Mobitel Company has a PC’s. If breakdown some PC with software problem, they can it solve through a Remote Assistant. They used Server 2003 for server machine and used XP service pack 2 for Client machine. All Mobitel branches connect together through a LAN(Local Area Network). They use client- server base networking system.
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14. IT solution for Mobitel(Pvt) Ltd.
? Install the MacAfee Virus Guard MacAfee is a trusted virus Guard & I feel that this Virus Guard Suits to the Mobitel. ? Upgrade the SQL 2000 to SQL 2005
SQL Server 2005 (codenamed Yukon), released in October 2005, is the successor to SQL Server 2000. It included native support for managing XML data, in addition to relational data. For this purpose, it defined an xml data type that could be used either as a data type in database columns or as literals in queries. XML columns can be associated with XSD schemas; XML data being stored is verified against the schema. XML is converted to an internal binary data type before being stored in the database. Specialized indexing methods were made available for XML data. XML data is queried using XQuery SQL Server 2005 added some extensions to the T-SQL language to allow embedding XQuery queries in T-SQL. In addition, it also defines a new extension to XQuery, called XML DML, that allows query-based modifications to XML data. SQL Server 2005 also allows a database server to be exposed over web services using TDS packets encapsulated within SOAP (protocol) requests. When the data is accessed over web services, results are returned as XML. For relational data, T-SQL has been augmented with error handling features and support for recursive queries. SQL Server 2005 has also been enhanced with new indexing algorithms and better error recovery systems. Data pages are checksummed for better error resiliency, and optimistic concurrency support has been added for better performance. Permissions and access control have been made more granular and the query processor handles concurrent execution of queries in a more efficient way. Partitions on tables and indexes are supported natively, so scaling out a database onto a cluster is easier. SQL CLR was introduced with SQL Server 2005 to let it integrate with the .NET Framework
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SQL Server 2005 introduced "MARS" (Multiple Active Results Sets), a method of allowing usage of database connections for multiple purposes SQL server 2005 has got great functions than the SQL server 2000. ? Installing the Peach Tree Accounting Software for the Accounting purposes
Peachtree Accounting is business management software published by Sage Software and sold primarily in the United States. There have been several generations of software sold under the Peachtree Accounting name. Peachtree Accounting was originally sold by Peachtree Software, a software publisher founded in 1978 by Ben Dyer, Ron Roberts, Steve Mann, and John Hayes. The company was carved out of The Computer SystemCenter, an early Altair dealer founded by Roberts, Mann, Jim Dunion, and Rich Stafford and where Dyer had joined as the manager and where the first software was published in 1977. The company's products were included in the initial launch of the IBM PC, and it was acquired by Management Science American in June 1981. After several subsequent changes of ownership ending with ADP, Peachtree was eventually acquired by the Sage Group in 1998 for USD $145 million. Peachtree was the first business software introduced for microcomputers and the oldest microcomputer software program for business in current use, with the possible exception of the original Microsoft Basic interpreters, also introduced in 1975.
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? Install TK8 Personnel for the HRM Purposes TK8 Personnel HRM is an easy-to-use software for managing human resources in small and medium sized organizations. It is a tool every human resource manager should have. TK8 Personnel does not only store information, but also helps you to use it. Nice and fast user interface makes it easy to find required information quickly. Searching, grouping and reporting have never been easier. By using TK8 Personnel you can also take advantage of Evaluation Manager Module, which makes employee appraisals and comparisons fast, simple and accurate. • • Easy to understand and fast user interface Different lists and forms to keep employee information like General information, Contacts, Personal info, Medical data, Dependants, Documents, Benefits, Leaves, Positions, Evaluations, Trainings, Languages, Education, Skills, Awards, Warnings, Stock options, Incidents, Equipments, Notes, Employee archive etc. • • • Different reports with filtering options Report generator to customize or create new reports Flexible scheduling (Day view, Week view, Month view), including amount and payout management • • • • Evaluations management tool Trainings management tool Benefits management tool Easy searching, filtering and grouping possibilities
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? Install Windows Server 2008 Instead of the Windows server 2003
Windows Server 2008 is one of Microsoft Windows' server line of operating systems. Released to manufacturing on February 4, 2008, and officially released on February 27, 2008, it is the successor to Windows Server 2003, released nearly five years earlier. A second release, named Windows Server 2008 R2, was released to manufacturing on July 22, 2009.[3] Like Windows Vista and Windows 7, Windows Server 2008 is built on Windows NT 6.x. Windows Server 2008 is built from the same code base as Windows Vista; therefore, it shares much of the same architecture and functionality. Since the code base is common, it automatically comes with most of the technical, security, management and administrative features new to Windows Vista such as the rewritten networking stack (native IPv6, native wireless, speed and security improvements); improved image-based installation, deployment and recovery; improved diagnostics, monitoring, event logging and reporting tools; new security features such as BitLocker and ASLR; improved Windows Firewall with secure default configuration; .NET Framework Foundation, 3.0 technologies, Message specifically Queuing Windows and Communication Workflow
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Microsoft
Windows
Foundation; and the core kernel, memory and file system improvements. Processors and memory devices are modelled as Plug and Play devices, to allow hot-plugging of these devices. This allows the system resources to be partitioned dynamically using Dynamic Hardware Partitioning; each partition has its own memory, processor and I/O host bridge devices independent of other partitions.
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15.Conclusion
For this assignment I selected Mobitel(Pvt) Ltd. Over all organizational background is very good. I can not see any drawbacks in Mobitel(Pvt) Ltd. It’s very important thing. They provide good product portfolio for customers. And also they have good management structure. Planning and Decision making process is very well in Mobitel (Pvt) Ltd. They are using strategic planning method for this. In this Company using information technology with new features. I think this assignment done successfully.
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Reference Listhttp://www.mobitellanka.com/
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doc_969493826.doc
BSC Project
1. Management
Management focuses on the entire organization from both a short and a longterm perspective. Management is the managerial process of forming a strategic vision, setting objectives, crafting a strategy and then implementing and executing the strategy. Management goes beyond the organization’s internal operations to include the industry and the general environment. The key emphasis is on issues related to environmental scanning and industry analysis, appraisal of current and future competitors, assessment of core competencies, strategic control and the effective allocation of organizational resources. Business management is the process of the planning, co-ordination and control of a business. To survive in the long run, a business must be profitable and liquid. To do so, it must create sufficient value for its customers so that its revenues exceed its total costs. The overall task of business management is to address successfully the problems that confront a business in its role as a value-creating organization.
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Introduction
Mobitel is Sri Lanka's National Mobile services provider. Since being acquired by Sri Lanka Telecom in 2002, it has grown in leaps and bounds and is now on par technologically with the very latest in the Sri Lankan telecommunications industry. Mobitel is the first mobile operator to launch super 3.5G HSPA technology in South Asia. With a strategy of value innovation, the Mobitel customer always wins. They believe that technology for its own sake is meaningless, and foster an organizational culture that focuses on Customer Centricity. This philosophy which is a way of life at Mobitel has enabled us to build long lasting relationships with Customers; The 100% customer growth between 2005 and 2006 speaks for itself. The features and benefits built into the Innovative packages that they offer are all designed carefully with customer's best interest at heart, because "We Care Always". This has enabled them to achieve phenomenal results. Mobitel is now in a unique position as the 'National' mobile service provider and has positioned itself to be in the vanguard of the mobile telephony sector. From here, they will continue to offer even more value to the most important person on them horizon: customer.
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2. Vision & Mission Vision of Mobitel
To Lead Sri Lanka towards an info-com and knowledge rich society through our service offerings. Every employee has a role to play in vision to lead, helping to focus efforts and remain a truly dynamic and successful organisation.
Mission of Mobitel
To Care, Share & Deliver These are the 3 key ingredients in relationship with:
Shareholders, Employees, Customers Committing to these 3 principles as an individual and as a team and by regularly practicing it as an organisation, they can truly achieve them vision to lead.
Values of Mobitel
Mobitel values are simple, yet comprehensive. They are a broad set of qualities practiced by each, at Mobitel, as they work towards them ultimate objective of building a values-based service and making them vision to lead, a reality.
• • • • • •
Integrity Innovation Dynamism Accountability Passion Professionalism
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3. History of Mobitel
Mobitel was incorporated in 1993 as the second mobile-telephony provider to enter the Sri Lanka market. Originally a collaboration between Sri Lanka Telecom and Telstra Australia, Mobitel has been wholly owned by SLT since November 2002. Following the successful implementation and operation of an AMPS/TDMA network in the country, Mobitel launched its GSM operations in January 2004, with the deployment of a fully fledged GSM network in the 1800 MHz band which is EDGE/GPRS enabled. In 2005 and 2006, Mobitel traded the 800 MHz band for slots made available from the 900 MHz spectrum. With this enhancement, Mobitel embarked on a field trial of 3G at the 1st International Buddhist Conference held in 2006, setting the stage for the launch of its 3G services in Sri Lanka. Investments committed to date for this state-of-the-art technology to provide 3G and GSM totals over US$ 200 million. This includes increasing the present number of base stations from 600 to 1,500 by the end of this year.
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A Partner for Life. Why Mobitel
Mobitel is Sri Lanka's National Mobile services provider. Since being acquired by Sri Lanka Telecom in 2002, it has grown in leaps and bounds and is now on par technologically with the very latest in the Sri Lankan telecommunications industry. Mobitel is the first mobile operator to launch super 3.5G HSPA technology in South Asia With a strategy of 'value innovation', the Mobitel customer always wins. We believe that technology for its own sake is meaningless, and foster an organizational culture that focuses on Customer Centricity. This philosophy which is a way of life at Mobitel has enabled us to build long lasting relationships with our Customers, The 100% customer growth between 2005 and 2006 speaks for itself. The features and benefits built into the Innovative packages that we offer are all designed carefully with our customer's best interest at heart, because "We Care Always". This has enabled us to achieve phenomenal results. Mobitel is now in a unique position as the 'National' mobile service provider and has positioned itself to be in the vanguard of the mobile telephony sector. From here, we will continue to offer even more value to the most important person on our horizon: our customer.
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4. Goals & Objectives
To achieve goals they doing several task. Mobitel Company gives a sponsorship for any festival. I describe below some sponsorship of them gives. Sri Lanka Telecom Mobitel supports a wide variety of national positive endeavors in the view to enhancing the image of Sri Lanka in the international arena as well as aiding toward the development of the country. 80th Annual Battle of the Maroons Sri Lanka Telecom and Sri Lanka Telecom Mobitel were the Principle Sponsors of the 80th Ananda Nalanda Battle of the Maroons Cricket encounter held from the 7th-8th March at the SSC grounds. Chairperson of Sri Lanka Telecom and Sri Lanka Telecom Mobitel, Mrs Leisha De Silva Chandrasena was the chief guest at the award ceremony. Sri Lankan Airlines NEGC Tour 2007 The NEGC Tournament 2007 was held for the third consecutive year on August 10 and 11, hosted by SriLankan Airlines, the Nuwara Eliya Golf Club, Sri Lanka Telecom Mobitel and auto manufacturer Kia Motors. SL Regiment of Artillery - Gunner Super Cross 2007 Sri Lanka Telecom Mobitel was the proud sponsor of the Gunner Super Cross 2007, which was held for the fourth consecutive year on the 8th of July at the Artillery Complex in Minneriya. Organized jointly by The Regiment of Sri Lanka Artillery and The Sri Lanka Association of Racing Drivers, the main purpose of this event was to support the fallen soldiers who have sacrificed their lives for their mother land, and their next of kin by providing welfare in terms of financial and material assistance. Since its inception in 2004, it has earned its reputation as a much looked forward to prime motor sports event in Sri Lanka.
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College of Surgeons- Surgeons Walk 2007 The Surgeons walk 2007, organized by The College of Surgeons of Sri Lanka was held on the 8th of July 2007. This was a fund raising walk for the Surgeons Training centre. Athletic Association of Sri Lanka- Relay Carnival 2007 Sri Lanka Telecom Mobitel was the proud sponsor of The Relay Carnival 2007, which was held on the 8th, 9th and 10th of June at the Sugathadasa Stadium. The Relay Carnival is a national event which has been considered one of the best calendar events by schools and top athletes in the country. The participants for this event consisted of athletes of all age groups and categories, including the Under-12 age group and open men and women. This event attracted talented athletes from around the island. Sri Lanka Turf Club Governors Cup The "Governor's Cup" is the main event and the highlight for the April festive season. Organized by the Sri Lanka Turf Club, it was worked off on the 14th of April at the Nuwara eliya race course, with a large crowd engaging themselves in this popular event.
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Awards and Recognition
Voice and Data SAARC Innovation Award 2006 Sri Lanka Telecom Mobitel, the National Mobile Service Provider, was awarded the Voice & Data SAARC Innovation Award for "Mobile Operator with Best Consumer Pull - Sri Lanka" presented at The Fifth Voice and Data CEO Conclave 2006, November 16-19, 2006, Colombo, amidst a distinguished gathering of senior telecom officials from the SAARC region.
Voice and Data SAARC Innovation Award 2008 Sri Lanka Telecom Mobitel, the National Mobile Service Provider, was awarded the Voice & Data SAARC Innovation Award for "Mobile Operator with Best Consumer Pull - Sri Lanka" presented at The Seventh Voice and Data CEO Conclave 2008, November 5-8, 2008, Hyderabad, India amidst a distinguished gathering of senior telecom officials from the SAARC region. Best TV Commercial Mobitel won the following awards at the Sumathi Awards 2008.
Excellence in Engineering Award Sri Lanka Telecom Mobitel received the Prestigious Excellence in Engineering Award for the Best Engineering Organization in the category of Infrastructure Services, at the inaugural IESL Awards Ceremony held on the 29th of August 2008.
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Best Operator Award by MOFILM Mobitel Received the Best Operator Award by MOFILM at recently concluded Mobile World Congress in Barcelona. Special mention went to Mobitel in Sri Lanka, which received the Best Operator Award for its dedication and commitment to the short film genre. It has been highly mentioned that Mobitel has been actively involved in garnering Sri Lankan submissions and providing support to local filmmakers.
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8. Product Portfolio
Mobitel is manly providing communication facilities. Mobitel is a world-class telecommunications operator that provides a full range of telecommunication services to businesses and residential customers in Sri Lanka. Mobitel remains firmly rooted in Sri Lanka as a telecommunications giant that continues to challenge the industry through its unparalleled portfolio of services. Main product portfolio Communication packages for customers. There are two main types; 1. Post paid 2. Pre paid Post paid DOUBLE M Packages Package Double M 1000 Rs. 1,000/01 01 Double M 2000 Rs. 2,000/02 Double M 3000 Rs. 3,000/03 Double M 5000 Rs. 5,000/05
Monthly Sub Lines (up to) Associate Broadband Line Entitlements All Incoming (Voice/Video) Calls CLI Missed Call Alert FREE Voice Mail Video Mail News Service (JNW/Lankapuwath ) GPRS/EDGE/HSPA (Data 500MB 1GB 2GB 4GB Usage) Free Monthly Entitlement to communicate to Non Mobitel Local Numbers Outgoing Voice/Video 200 Mins* 500 Mins* 900 Mins* 1,800 SMS 100 Nos 150 Nos 200 Nos
Mins * 300 Nos
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? Other Packages Package Name Subscription Free Bundle M2M - Video M2M - Voice Data Call Charges All Incoming Calls M2 Others - Peak Outgoing M2 Others - O/Peak Outgoing M2M - Peak - Outgoing M2M - O/Peak Outgoing Late Night Special To any number (11.00 p.m to 6.00 a.m) SMS M2M M2 Other Local Numbers M2 International Numbers 75 Cents 1.00 5.00 75 Cents 1.00 5.00 75 Cents 1.00 5.00 2.00 1.50 1.00 2.00 2.00 1.50 1.50 1.00 1.00 2.50 2.00 2.00 Free 2.50 Free 2.00 Free 2.00 100 Mins N/A N/A 300 Mins N/A 300 MB 500 Mins 500 Mins 500 MB Cool Plus 100 Rs. 100.00 Active F Rs. 300.00 SRIL Rs. 500.00
Pre paid Sri Lanka Telecom Mobitel the National Mobile Service Provider, introduces a brand new tariff for us, them valued SMART Pre Paid customer, freedom to talk longer and
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save more. No more hassle and restrictive communication with activation fees, monthly rentals and claims of lower charges with per second billing. As a SMART customer we can enjoy:
•
M Best Friend (MBF)
o o
Two Mobitel numbers as M Best Friend (MBF) numbers. 24 hours of the day outgoing calls to M Best Friend numbers at Rs. 1/for the 1st minute, 75 cents for the 2nd minute and 50 cents per every minute thereafter. SMS to M Best Friend numbers are at 25 cents per message. 24 hours of the day outgoing calls to Mobitel numbers - Rs. 2/- for the 1st minute, Rs.1.25 for the 2nd minute and 50 cents per every minute thereafter. SMS to Mobitel numbers at 50 cents per message. 24 hours of the day outgoing calls to any other Local Number at Rs. 2.50 for the 1st minute, Rs. 2.25 for the 2nd minute and Rs. 2/- per every minute thereafter. SMS to any other Local Number at Rs. 1/- per message. Of tariff activation fees. Of monthly and daily rentals. Incoming calls from any number.
o •
Other Mobitel Numbers
o
o •
To any other local number
o
o •
FREE
o o o
You have the privilege of optional features:
• • •
SMART Freedom suite of services, SMART Bonus loyalty discounts 3G Delight.
Mobitel provide many services for customers. Mobitel understands our information and entertainment needs and caters to our requirements, because "We Care, Always'.
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Download Zone WAP Portal Mobitel WAP lets we preview and download a variety of value added service on our mobile phone. • • • Images, ring tones, games, videos, themes etc. News Service for general news, sports, entertainment. Configuration of top downloads for images, ring tones, videos and games etc.
? Download Zone WEB interface
Browse through a wide range of options and then download straight to our mobile. • • • • • Wallpapers Ringtones Games Videos Animations
? SIM Tool Kit
Downloads straight to your Mobitel SIM. • • • Ringtones Logos Picture messages
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Mobitel 3G Services Mobitel 3G is the new generation of 3.5 G HSPA technology from Mobitel. Watch music videos, our favorite movies and live TV programmes, send and receive video messages and video mail, surf and blog on the Internet as much as we want. Everything at our fingertips, and faster than we ever thought possible.
Video Mail
Video SMS
Video Sharing
Video Blogging
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Call Management Missed Call Alerts A Missed Call Alert is a notification by SMS each time we have missed a call. It is the ideal solution for busy people. Call Divert There is many times when we do not want to be disturbed or when our battery is very low, but we do not want to miss any incoming calls. With Call Divert, we don't have to. Just forward our incoming calls to another number, either on a land or mobile connection where they can be answered by someone else. Call Conference Call Conferencing enables we to speak to two users simultaneously, an ideal feature to share our thoughts with friends or even share vital information with our business partners with a minimum waste of time. Call Waiting Call Waiting is a feature which enables us to answer a second incoming call while we are already on a call. It ensures that we never miss a vital call because we are engaged on another. Menu Driven SMS MobiService Find out anything we need to know about our Mobitel account from our bill to IDD rates or even to lodge a complaint. It's all available in MobiServices easily found.
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InfoServices From lottery updates to health, to the latest breaking news and even spelling that word we just can't seem to get right. Lottery - Results of the Lotteries, drawn by National Development Lotteries Board. Normal SMS charges applicable. News - This is a SMS-based service from InfoServices in the MyMobitel Menu. There are two News categories: Local News & World News. Users can now receive political, general and sports news using this service. Normal SMS charges apply. Financial From the dollar rate to stock updates & even checking our account balance at the bank. Messaging • • • Infotainment Want to know whose dating whom? Who's just hit No.1 one on the Top Ten? Maybe we didn't read the TV guide this morning and want to check what's on tonight? TV Guide - Daily TV programme schedule on the channels Rupavahini, Channel Eye, ITN, TNL, Swarnavahini, Sirasa TV, MTV, ETV & ART. Send an SMS to a friend's phone Send an e-mail through messaging Be reminded of any important appointments, be it business or personal
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Sports See Murali's latest record breaking wicket! Or yet another Mahela century. All we have to do is go to Sports on our mobile phone and find out the latest sporting action from Cricket as it happens Internet With GPRS on our phone we can remain connected to our email, MWorld (wap.mobitel.lk) or the Internet while we're on the move. With Mobitel GPRS we can:
•
Browse the Internet on our GPRS compatible handset to download: Information, Ring tones, Games, Pictures and Applications etc. Helps us to connect a PC or laptop to the internet through a GPRS enabled handset as a modem. Send MMS via MMS compatible handsets Accesses our email account on our Mobile e.g. access our personal SLT account on our mobile.
•
• •
Video Services Mobile TV Our Mobitel 3G connections lets we tune into the very latest in news, business roundups and exclusive entertainment. Watch live local and foreign TV channels on Mobi TV for pure infotainment on the go. Video SMS When voice alone is not enough, express it better with Video SMS. All 3G subscribed customers are enabled with VideoSMS. We can send and receive recorded Voice + Video clips up to 30 seconds.
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SMS / Voice SMS Voice SMS Want to add a bit of personal touch to our message? Send a voice message. When the message is retrieved for the first time the recipient is given two options :
• •
to reply to forward
SMS Voice Sinhala/Tamil SMS Send text messages or SMSs in Sinhala or Tamil. To access this service you need to first download the applet from the Mobitel WAP site. Once downloaded we send Sinhala SMSs to any network. eChannelling Channel our doctor on our phone through Mobitel eChannelling service. Simply call the service from any Post Paid and Pre Paid Mobitel connection to channel a medical specialist at all the leading hospitals in Colombo. • • • Voice Services Explore Sri Lanka from our Mobitel phone. Our guide in our hands to cultural/ historical sites and the natural beauty of Sri Lanka Just for kids. Songs, Adventure, education and learning good habits. Just what the little ones need. Kids can listen on Mobitel have fun and learn
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24 hour access No queuing No travelling
Cricket Scoreboard for the latest news in the world of cricket. Be in the know. In Sinhala, Tamil and English. • Now we can access the latest news and happenings, check e-mails, surf the web.
SMS News Alerts • • Get Government Information directly Government Information via SMS. Mobitel Cricket News Updates gives you the latest updates on almost every international cricket match/ tournament being played around the world. • • Get news from Lankapuvath, Sri Lanka’s National News Agency straight to our Mobitel phone and be updated easily. Get daily National Security news updates to our Mobitel phone from the Media Centre for National Security. from the Department of
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9. Management Structure
Mobitel Company has 15 Departments. The all departments handle by CEO. Here include Sales & Distribution department Structure. Chair Person
CEO
1
2
3
4
5
6
7
8
9
Manager Operations
Manager Devices
National Salesmen
Corporative Salesmen
Team TM Training & Development 1 0 Singer Arphico SLT Manager Prepaid Operations Territory Development Branch Staff Executive RM
Assistant Manager
Team
Dealer & Dealer Staff
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1 2 3 4 5 6 7 8 9
Senior Manager Finance Senior Manager Administrator Senior Manager Legal Senior Manager IT Senior Manager Sales & Distribution Senior Manager Customer Care Senior Manager Engineering Senior Manager Planning Senior Manager Marketing
1 0
Branch Manager
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10.Planning and Decision Making Process
Simply put, strategic planning determines where an organization is going over the next year or more, how it's going to get there and how it'll know if it got there or not. The focus of a strategic plan is usually on the entire organization, while the focus of a business plan is usually on a particular product, service or program. There are a variety of perspectives, models and approaches used in strategic planning. The way that a strategic plan is developed depends on the nature of the organization's leadership, culture of the organization, complexity of the organization's environment, size of the organization, expertise of planners, etc. There are a variety of strategic planning models, including goals-based, issues-based, organic, scenario, etc. Goals-based planning is probably the most common and starts with focus on the organization's mission, goals to work toward the mission, strategies to achieve the goals, and action planning. Issues-based strategic planning often starts by examining issues facing the organization, strategies to address those issues, and action plans. Organic strategic planning might start by articulating the organization's vision and values and then action plans to achieve the vision while adhering to those values. Some planners prefer a particular approach to planning. Some plans are scoped to one year, many to three years, and some to five to ten years into the future. Some plans include only top-level information and no action plans. Some plans are five to eight pages long, while others can be considerably longer. Major differences in how organizations carry out the various steps and associated activities in the strategic planning process are more a matter of the size of the organization -- than its for-profit/nonprofit status. Small nonprofits and small forprofits tend to conduct somewhat similar planning activities that are different from those conducted in large organizations. On the other hand, large nonprofits and large for-profits tend to conduct somewhat similar planning activities that are different from those conducted in small organizations. Also, in addition to the size of the organization, differences in how organizations carry out the planning activities are more a matter of the nature of the participants in the organization -- than its for-profit/nonprofit status. Detail-oriented
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people may prefer a linear, top-down, general-to-specific approach to planning. On the other hand, rather artistic and highly reflective people may favor of a highly divergent and organic approach to planning. Planning and Decision about a company is a very important thing. The Mobitel Company is using Goals-based strategic planning. Because it affect to the increase Company portfolio. In Mobitel Company they decide and plan very good things suddenly they decide these. In this Company some employers mind to decide things always inside the Mobitel Company done these things. But sometimes every department they talk with special employers and decide everything what they decide employers can’t repugnant it. Benefits of Strategic Planning Strategic planning serves a variety of purposes in organization, including to:
1. Clearly define the purpose of the organization and to establish realistic goals
and objectives consistent with that mission in a defined time frame within the organization’s capacity for implementation.
2. Communicate those goals and objectives to the organization’s constituents. 3. Develop a sense of ownership of the plan. 4. Ensure the most effective use is made of the organization’s resources by
focusing the resources on the key priorities.
5. Provide a base from which progress can be measured and establish a
mechanism for informed change when needed.
6. Bring together of everyone’s best and most reasoned efforts have important
value in building a consensus about where an organization is going.
7. Provides clearer focus of organization, producing more efficiency and
effectiveness.
8. Bridges staff and board of directors. 9. Builds strong teams in the board and the staff. 10. Provides the glue that keeps the board together. 11. Produces great satisfaction among planners around a common vision.
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12. Increases productivity from increased efficiency and effectiveness. 13. Solves major problems.
As I mentioned earlier planning and decision making very important part of any Company. I describe below how to process planning and Decision making of Mobitel(Pvt) Ltd. A frequent complaint about strategic plans is that they are merely to-do lists of what to accomplish over the next few years. Or, others complain that strategic planning never seems to come in handy when the organization is faced with having to make a difficult, major decision. Or, other complains that strategic planning really doesn't help the organization face the future. These complaints arise because organizations fail to conduct a thorough strategic analysis as part of their strategic planning process. Instead, planners decide to plan only from what they know now. Strategic analysis is the heart of the strategic planning process and should not be ignored. Planning starts with a half-day or all-day board retreat and includes introductions by the board chair and/or chief executive, their explanations of the organization's benefits from strategic planning and the organization's commitment to the planning process, the facilitator's overview of the planning process, and the board chairs and/or chief executive’s explanation of who will be involved in the planning process. In the retreat, the organization may then begin the next step in planning, whether this is visiting their mission, vision, values, etc. or identifying current issues and goals to which strategies will need to be developed. Planners are asked to think about strategies before the next meeting. The next meeting focuses on finalizing strategies to deal with each issue. Before the next meeting, a subcommittee is charged to draft the planning document, which includes updated mission, vision, and values, and also finalized strategic issues, goals, strategies. This document is distributed before the next meeting. In the next meeting, planners exchange feedback about the content and format of the planning document. Feedback is incorporated in the document and it is distributed before the next meeting. The next meeting does not require entire attention to the plan.
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11.
Recruitment & Selection Process
Human resource management is the process of recruiting, selecting, and training, appraising and evaluating to prepare new strategic resource for the company. Human resource management also taking care of EEO(equal employment opportunity),Health standards, working environment and hearing employees concerns. Every company needs to upgrade their employees in order to complete customer’s needs efficiently and face to competitive business world. To become an employee he or she has to be a competency in required filed, it can few months experience to masters level degrees. According to experience and qualification he or she will selected for suitable position. Mobitel Company use some unique procedures to call for vacancies, firstly they publish advertisements about their vacancies over newspapers and official web site. It need to hire right person to right position, therefore this procedure is very responsible, to do this responsible procedure, firstly all candidates call by interview that held by managerial level employees. They consider about applicants educational and other qualifications and specially, experience to satisfy whether the candidate is qualify enough to fulfill the selected vacancy.
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12.Employee satisfactions
Every employee likes to receive some credit for the work they do, by motivating employees, the company can also motivated them. It’s one of major procedures of modern company. To motivate employees in Mobitel Company, they use following procedures. The company also held exams once a month and employees who get top marks receive certificates and awards. Also they held evaluation program once in three months to select who works in their best performance in their job. To improve employee’s mental strength and team work, it’s vital to organize some trip or adventure gear at least once a year. Therefore Mobitel Company annually organize trip and also company organize get together annually. Every employee participates to this event so these two events are great to improve employee’s performance. Every worker who works for company has some unique cultural background; therefore they need to celebrate their cultural events, by organizing New Year festivals, wesak and Christmas events. Especially these religious festivals are good for reduce their stress causing considerably improvement of their performance.
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13.Information Technology in the Organization 13.1. Communication of Mobitel(Pvt) Ltd.
In Mobitel(Pvt) Ltd,Downward communication is happening using several communicating channels. Mainly they are using E- mails and verbal communication. Special Messages or urgent notices, which are receiving from the head office to the Branch Manager, are communicating to the lower level is using verbal communication mainly. Then the Customer Care Executive and Sales Executive inform the message to their workers verbaly. In the branch, every one has an E-mal account and, if there is any documental details, Branch Manager send that via the e- mail to both departments seperately. They are mainly use • • • • • verbal communication E-mails Telphone calls Meetings Letters
In additionally, all members in the organization have chance to discussion about works with the management once a month. In the Mobitel(Pvt) Ltd, they are only communicating with customers and financial institutes (banks) as external parties. Communication with customers is the most essential part for the business organization. Mobitel(Pvt) Ltd, uses several communication channels to communicate with their customers. Such as, • Telephone Calls They are using this method to inform messages to customers about some information or detail.
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•
Letters They also inform bill payment by letter. In any changes about the organization, they will inform that to their valid customer by letters.
•
SMS They are using this method to inform very special messages to customers about all things.
•
Media They are using this method to give a product all details and about some competition for customers.
13.2. Information Technology of Mobitel(Pvt) Ltd
In Mobitel(pvt) Ltd, has very good networking system and this system is easy to handle. They use centralized database system. Not only that, they have own intranet in Mobitel(Pvt) Ltd. They can handle all details through an intranet. Every Employer’s of Mobitel Company has a PC’s. If breakdown some PC with software problem, they can it solve through a Remote Assistant. They used Server 2003 for server machine and used XP service pack 2 for Client machine. All Mobitel branches connect together through a LAN(Local Area Network). They use client- server base networking system.
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14. IT solution for Mobitel(Pvt) Ltd.
? Install the MacAfee Virus Guard MacAfee is a trusted virus Guard & I feel that this Virus Guard Suits to the Mobitel. ? Upgrade the SQL 2000 to SQL 2005
SQL Server 2005 (codenamed Yukon), released in October 2005, is the successor to SQL Server 2000. It included native support for managing XML data, in addition to relational data. For this purpose, it defined an xml data type that could be used either as a data type in database columns or as literals in queries. XML columns can be associated with XSD schemas; XML data being stored is verified against the schema. XML is converted to an internal binary data type before being stored in the database. Specialized indexing methods were made available for XML data. XML data is queried using XQuery SQL Server 2005 added some extensions to the T-SQL language to allow embedding XQuery queries in T-SQL. In addition, it also defines a new extension to XQuery, called XML DML, that allows query-based modifications to XML data. SQL Server 2005 also allows a database server to be exposed over web services using TDS packets encapsulated within SOAP (protocol) requests. When the data is accessed over web services, results are returned as XML. For relational data, T-SQL has been augmented with error handling features and support for recursive queries. SQL Server 2005 has also been enhanced with new indexing algorithms and better error recovery systems. Data pages are checksummed for better error resiliency, and optimistic concurrency support has been added for better performance. Permissions and access control have been made more granular and the query processor handles concurrent execution of queries in a more efficient way. Partitions on tables and indexes are supported natively, so scaling out a database onto a cluster is easier. SQL CLR was introduced with SQL Server 2005 to let it integrate with the .NET Framework
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SQL Server 2005 introduced "MARS" (Multiple Active Results Sets), a method of allowing usage of database connections for multiple purposes SQL server 2005 has got great functions than the SQL server 2000. ? Installing the Peach Tree Accounting Software for the Accounting purposes
Peachtree Accounting is business management software published by Sage Software and sold primarily in the United States. There have been several generations of software sold under the Peachtree Accounting name. Peachtree Accounting was originally sold by Peachtree Software, a software publisher founded in 1978 by Ben Dyer, Ron Roberts, Steve Mann, and John Hayes. The company was carved out of The Computer SystemCenter, an early Altair dealer founded by Roberts, Mann, Jim Dunion, and Rich Stafford and where Dyer had joined as the manager and where the first software was published in 1977. The company's products were included in the initial launch of the IBM PC, and it was acquired by Management Science American in June 1981. After several subsequent changes of ownership ending with ADP, Peachtree was eventually acquired by the Sage Group in 1998 for USD $145 million. Peachtree was the first business software introduced for microcomputers and the oldest microcomputer software program for business in current use, with the possible exception of the original Microsoft Basic interpreters, also introduced in 1975.
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? Install TK8 Personnel for the HRM Purposes TK8 Personnel HRM is an easy-to-use software for managing human resources in small and medium sized organizations. It is a tool every human resource manager should have. TK8 Personnel does not only store information, but also helps you to use it. Nice and fast user interface makes it easy to find required information quickly. Searching, grouping and reporting have never been easier. By using TK8 Personnel you can also take advantage of Evaluation Manager Module, which makes employee appraisals and comparisons fast, simple and accurate. • • Easy to understand and fast user interface Different lists and forms to keep employee information like General information, Contacts, Personal info, Medical data, Dependants, Documents, Benefits, Leaves, Positions, Evaluations, Trainings, Languages, Education, Skills, Awards, Warnings, Stock options, Incidents, Equipments, Notes, Employee archive etc. • • • Different reports with filtering options Report generator to customize or create new reports Flexible scheduling (Day view, Week view, Month view), including amount and payout management • • • • Evaluations management tool Trainings management tool Benefits management tool Easy searching, filtering and grouping possibilities
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? Install Windows Server 2008 Instead of the Windows server 2003
Windows Server 2008 is one of Microsoft Windows' server line of operating systems. Released to manufacturing on February 4, 2008, and officially released on February 27, 2008, it is the successor to Windows Server 2003, released nearly five years earlier. A second release, named Windows Server 2008 R2, was released to manufacturing on July 22, 2009.[3] Like Windows Vista and Windows 7, Windows Server 2008 is built on Windows NT 6.x. Windows Server 2008 is built from the same code base as Windows Vista; therefore, it shares much of the same architecture and functionality. Since the code base is common, it automatically comes with most of the technical, security, management and administrative features new to Windows Vista such as the rewritten networking stack (native IPv6, native wireless, speed and security improvements); improved image-based installation, deployment and recovery; improved diagnostics, monitoring, event logging and reporting tools; new security features such as BitLocker and ASLR; improved Windows Firewall with secure default configuration; .NET Framework Foundation, 3.0 technologies, Message specifically Queuing Windows and Communication Workflow
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Microsoft
Windows
Foundation; and the core kernel, memory and file system improvements. Processors and memory devices are modelled as Plug and Play devices, to allow hot-plugging of these devices. This allows the system resources to be partitioned dynamically using Dynamic Hardware Partitioning; each partition has its own memory, processor and I/O host bridge devices independent of other partitions.
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15.Conclusion
For this assignment I selected Mobitel(Pvt) Ltd. Over all organizational background is very good. I can not see any drawbacks in Mobitel(Pvt) Ltd. It’s very important thing. They provide good product portfolio for customers. And also they have good management structure. Planning and Decision making process is very well in Mobitel (Pvt) Ltd. They are using strategic planning method for this. In this Company using information technology with new features. I think this assignment done successfully.
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Reference Listhttp://www.mobitellanka.com/
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