roshcrazy
Roshni Bhatia
Table of Contents
HOTEL AND CATERING SERVICES
INTRODUCTION
HOTEL — THE CONCEPT
MOTEL — THE CONCEPT
HOTEL AND ITS TYPOLOGY
HOTEL MARKETING — THE CONCEPT
MARKETING VS SELLING THE HOTEL SERVICES
MARKETING POLICY
USERS OF HOTEL INDUSTRY
MARKET SEGMENTATION FOR HOTEL
PRODUCT PLANNING AND DEVELOPMENT
UNIQUE CHARACTERISTICS
FORMULATION OF MARKETING MIX FOR HOTELS ORGANISATIONS
SERVICE TRIANGLE OF HOTEL & CATERING INDUSTRY
TOTAL PRODUCT CONCEPT
LEISURE SERVICES
INTRODUCTION
LEISURE MARKETING — A CONCEPTUAL FRAMEWORK
UNIQUE CHARACTERISTICS
THE FORMULATION OF MARKETING MIX
TOTAL PRODUCT CONCEPT
HOTEL AND CATERING SERVICES
INTRODUCTION
HOTEL — THE CONCEPT
MOTEL — THE CONCEPT
HOTEL AND ITS TYPOLOGY
HOTEL MARKETING — THE CONCEPT
MARKETING VS SELLING THE HOTEL SERVICES
MARKETING POLICY
USERS OF HOTEL INDUSTRY
MARKET SEGMENTATION FOR HOTEL
PRODUCT PLANNING AND DEVELOPMENT
UNIQUE CHARACTERISTICS
FORMULATION OF MARKETING MIX FOR HOTELS ORGANISATIONS
SERVICE TRIANGLE OF HOTEL & CATERING INDUSTRY
TOTAL PRODUCT CONCEPT
LEISURE SERVICES
INTRODUCTION
LEISURE MARKETING — A CONCEPTUAL FRAMEWORK
UNIQUE CHARACTERISTICS
THE FORMULATION OF MARKETING MIX
TOTAL PRODUCT CONCEPT