LABOUR WELFARE MEASURES
PART A CHAPTER 1 INDUSTRY PROFILE
History of Hotel Industry: A hotel is an establishment that provides paid lodging, usually on a short-term basis. Hotels often provide a number additional guest services such as restaurant, a swimming pool or childcare. Some hotel has conference services and meeting rooms and encourages groups to hold conventions and meeting at their location. Revenues of hotel and restaurant (H&R) industry in India during the financial year 2000-2011 was INR 804.32 billion, a growth of 41.27% over the previous year, primary driven by foreign tourist arrivals, which increased by 16.17% currently there are some 1980 hotels approved classified by the ministry of tourism, government of India, with a total capacity of about 110,000 hotel rooms. With tourism industry showing excellent performance, in terms of foreign tourists arrival and demand outpacing supply, the hospitality industry, is poised to grow at a faster rate and reach INR 1026.76 billion by 2012. It is estimated that over the next two years 80,000-90,000 rooms will be added across different categories throughout the country. In the Indian scenario, the report covers the current trends in hotel industry ( increase in foreign tourist arrivals, MNCs foraying into India, demand supply mismatch getting closer, rise in occupancy rates and Rev PRA and strong recovery of the Indian economy), its structure (composition of hotels), key consumer segments (business traveler, leisure traveler, & airline cabin crew) and value chain. As a part of the de risking model the companies in Indian hotel industry are also moving up the value chain to management contracts and co-branding. The report on Indian Hotel Industry provides an in-depth view of the sector in general and important aspects of the sector. The report starts with the global hotel industry to give a perspective of the Indian hotel industry in the global context. The report covers the hotel industry structure, major players, regulations, growth drivers, issues and challenges critical success factors and foreign direct investment trends. An analysis of the industry performance was made on critical business parameters like occupancy rates, Revenue per Available room (Rev PAR) and Average room rates (ARR) and compared with the global trends. The report also analyses the performance of the industry across major markets profiles the major players in industry VVCE, DEPT. OF MBA, Mysore.
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Hotel Industry in India
India is a very famous holiday destination in the world, and provides ample facilities as far as lodging is concerned. It has state of the art hotels to cater to its ever booming travel and tourism industry. Many hotels and resorts have popped up in India over the last few years to cater the accommodation needs of everybody. India is dotted with hotels that fit in every budget. There are hotels ranging from Luxury Hotels to Economy Hotels. A travel agent can help in finding a suitable accommodation. Hotels in India provide detailed overview of the various categories of hotels, and the important groups of hotels that play a major role in the field of tourism. Located in all major tourist and commercial destinations of India, the hotels are known for their warm hospitality and comfortable accommodation. A number of hotels in India are counted among some of the best hotels in the world.
Categorization of Hotels in India
The hotels in India can be divided into various classes on the basis of room types, amenities and location. Some of the prominent categories of hotels in India include: • Heritage Hotels • Luxury Hotels •Budget Hotels •Resorts Important Hotel Groups in India: Hotel Industry is a booming business sector of India that has given a boast to tourism in the country. Taj Group of Hotels, Park Group of Hotels, Radisson Hotels India and ITC Hotels are some of the luminaries in the field of hotel industry that are famous for unique amenities and superb accommodation arrangements. Some of the important Luxury Hotels that come under the important hotel groups of India include: •ITC Maurya Delhi VVCE, DEPT. OF MBA, Mysore.
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•ITC Maratha Mumbai •Fort Radisson of Radisson Group in Kolkata •Radisson Jass Hotel Shimla •The Taj Westend, Bangalore •Taj Coromandel, Chennai The professionally trained hotel staffs believe in maintaining a strong bond of trust and reliability with their customers through customer friendly services. Hotels in India have come a long way since Independence and they have been offering world class services to tourists visiting the country.
VVCE, DEPT. OF MBA, Mysore.
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CHAPTER - 2 COMPANY PROFILE
Hotel Sandesh The Prince World Class Luxurious Four Star Hotel in Mysore and its location is as distinctive as its Design and Interior. Conveniently situated in Heart of historic City of Mysore. The Hotel will prove to the travelers that, the best place to stay in Mysore is not in a Palace. Since 1996, the Hotel Sandesh The Prince has been delighting guests with the legacy of legendary Mysore hospitality. Hotel Sandesh The Prince epitomizes the philosophy of this hospitality and provides impeccable service and best in class facilities to guests. With its majestic palaces, magnificent gardens & ancient temples, it's no wonder that Mysore has gained great eminence as a princely city. Combining tradition with modern opulence Hotel Sandesh The Princeis reminiscent of the city's bygone era. Hotel Sandesh The Prince offer best in class conference & banquet facilities and have hosted some of the most important social events and business meetings. The courteous and personalized service ensures the success of any event. In addition, there are tea lounges and magnificent poolside locations to complement the magical events.
VVCE, DEPT. OF MBA, Mysore.
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A. BACKGROUND AND INCEPTION OF THE COMPANY:
Hotel Sandesh the prince was unit of Hotel Sandesh Pvt Ltd., incorporated on 19th June 1996 by Mr. S. Nagaraj. Located in the heart of historical city of Mysore. Hotel provides every modern facility at particularly attractive room rates. These international style hotel meets the growing needs of business travelling that are rapidly industrializing and expanding. The Hotel offer multi-cuisine restaurants and the best business facilities in the city. Vibrant and progressive, they retain the warmth and spirit of Mysore. The company anticipates that a significant portion of its long-term growth will come from the expansion this brand (Hotel) and is actively seeking ways of strengthening and expanding the brand. The Sandesh the prince is a 4 star, business hotel situated in the busy area of Mysore. It has 108 plus rooms appointed with state-of-the-art business facilities. Located 8 km from Mysore Airport and 140 km from Bengaluru International Airport, it is just a few minutes’ drive from the city’s business, entertainment and shopping districts. The hotel has some of the finest specialty restaurants in the city and offers guest a choice of 73 rooms including 20 luxury suites. It is the fine business hotel, offering personalized, brisk and warm service. Although it is located near the city’s main business district and close to entertainment, recreational and shopping centers, the hotel has aura of peace and tranquility about it.
VVCE, DEPT. OF MBA, Mysore.
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B. NATURE OF BUSINESS CARRIED:
This elegant and luxurious business hotel is also suitable for leisure travelers as it is located close to the city center, next to several popular attractions. Guests of Sandesh the Prince Hotel are treated to complimentary newspapers, air-conditioning, DVD players and WiFi internet access in their rooms. The travel desk is happy to assist with visiting nearby venues such as the Lalitha Mahal and Chamundi Hills. Lounge by the pool with a book or magazine from the onsite bookshop or spend a few hours in at the health club. The cyber cafe allows guests to stay connected to the world back home while the currency exchange and secretarial services are added convenient amenities. This luxury hotel is ideal for business and leisure travelers who want to be close to the city center.
CATERING SERVICES:
Accepting orders from the customer from outside & providing services in time according to their expectations, tastes and preference.
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C. VISION, MISSION & QUALITY POLICY VISION STATEMENT:
The company’s vision is to set a benchmark in the hospitality industry by providing high standards of comfort and luxury for the discerning business & leisure travelers
MISSION STATEMENT: We are committed to providing our guests with standards of excellence that surpass their
expectations. We seriously take our responsibility to map out the future development and continuous improvement of the product. We encourage our employees towards learning and training, creating an environment that is pleasant, safe and happy. We will fulfill our commitment to the community & environment at all levels to ensure harmony.
QUALITY POLICY:
The first objective of the club is to provide continues guest satisfaction and meet their expectation at the highest level. Our base for this will be continues quality enhancement and high standards of services. Our service will be delivered to our guest is reliable, fast and on time. High guest satisfaction will be our main objective. One of our main tasks is to provide continues satisfaction of our employees by meeting their multi directional expectations. We will continuously fulfill our care and responsibility for our society and the environment. The requirement of our quality system with its international standards will be applied throughout our hotel. The policies and objectives will be fully adapted in all units and the top management will make sure of the healthy operations of the system throughout our hotel.
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D. PRODUCTS/SERVICES PROFILE: ROOMS:
The hotel has 108 rooms are designed to meet the business needs of the customer and all 108 rooms are luxurious, each with its unique view, are homely, clean and well-thought out. Their rooms have ready internet connection, own fax machine for high end rooms, voicemails, and phone lines with international dialing network.
TARIFF valid up to 30/09/2012 Room Category Single Executive Superior Premier Rooms Executive Suites Premier Suites Prince Club Suites Extra Person Child Charges 4395.00 4895.00 6495.00 11995.00 12995.00 1195.00 595.00 INR Double 4895.00 5395.00 6895.00 11995.00 12995.00
? ? ? ? ? ? ?
The above rates are on room per night. Above tariff's are excluding taxes. Luxury Tax @ 12% and Service Tax @ 7.42%. The tariff is subject to change without any notice. Contact hotel for group rates. Check in / Checkout 12 Noon. Maximum occupancy per Room is for three members.
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RESTAURANTS AND BARS:
The hotel boasts one of the best restaurants in the city. 1. The Castle – Multi Cuisine Restaurant: A multi – cuisine restaurant that serves an exotic range of Indian, Tandoor, Continental, Chinese and Mughlai delicacies. So sink your fingers into juicy or sip the piping hot soups or Indulge in authentic mughlai briyani. ? ? ? Restaurant has a capacity of covering 112 people. Buffet breakfast in available. Le cart lunch and dinner.
"Eat like a king!"
2. The Road – Unique Pub: This pub can take you on the ride of your life – from the most sought after DJs to an ambience & décor that's fit for the highway, there's always 'One for the Road. This is the most unique and biggest bar lounge in Mysore.
"Drive in for a vrooming experience" 3. Sandy – 24/ 7 Coffee Shop: Across the world and in your plate, a continental concoction of some of the choicest snacks, shakes & pastries. This 24 hour café is piping hot & happening.
"Life’s hot & Sweet moments" VVCE, DEPT. OF MBA, Mysore.
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4. Khedda – Biggest Bar Lounge: Vintage wines, premier labels & some of the finest spirits the city has to offer - truly a connoisseur's delight. Khedda is a warm and welcoming theme bar.
"Tickle your senses" 5. Sizzler - The Pool Side Barbeque Restaurant: The pool side barbeque restaurant that serves succulent snacks during the day & opens in time for dinner with live counters & a well stocked bar. A beautiful cascade sets the party mood. Cocktails were never better! And this suave ambience can also be converted into a banquet where it can host 150 guests.
"Feel the chill and enjoy the thrill"
CONFERENCE AND BANQUETING
1. The Mahal – Modernized Conventional Hall: Sandesh The Prince entails grandiose on every front. The Mahal supports the most modern audio – visual, internet and multimedia equipment. It can accommodate 350 to 600 guests and is ideal for Business Conferences, Product Launches, Training Sessions and Seminars.
2. The Park View – Two Opulent Banquet Halls: VVCE, DEPT. OF MBA, Mysore.
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Two opulent Banquet Halls that overlook a beautiful park - tastefully decorated & designed to accommodate 150 to 200 guests each. Idyllic for marriages, receptions and other social gatherings, we offer sumptuous cuisine & finesse in service.
3. The Senator – An up - to - date Conventional / Boardroom: An up-to-date convention / boardroom with a 20 people capacity that has audio – visual Equipment, Wi-Fi Connectivity, Stationery, Computers, Fax Machine, Photo Copying facility & even a Laptop on request.
4. Pool Area: Social and business get together can be done amidst the blue water at our pool area. Hotel can accommodate capacity of 200 members.
HEALTH CLUB FACILITIES:
1. Ayurvedic Massage Parlour: Hotel Sandesh the prince offer from authentic Swedish massages to most traditional Ayurvedic massages like shirodhara, hot and cold stone massages, marma massages, thigh yoga lymphatic massages, Sports massages, and de-toxication massages. Different type of body polishes. Various body scrubs to stimulate followed by leaps and up tans. (Body packs) to sooth.
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2. SPA – Beauty Zone: SPA offer a very unique approach towards all grooming, relaxing beautification services by creating a perfect balance between power of nature and advancement of science. Most treatments work on personalized approach conducted by well trained professionals.
3. Childern Play Area: Kids can freak out at the children play area.
4. Multi – Gym: Customers need not take a break from anything when in Sandesh The Prince. They can work those abs at hotel’s state of the art FITNESS CENTER - A hi-tech A/C multi gym with all the latest equipments.
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E. AREA OF OPERATION:
As the hotel Sandesh the prince is urban located as per Statement of the manager, hotel has very strong local business and attracting customers from the other part of the district who visit Mysore.Hotel is planning to extend its area of operation within the District of registration and also in adjoining districts like Bangalore within the state of registration and planned and now they are opening 2 resorts in Mysore and Kabini for which construction work is going on.
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F. OWNERSHIP PATTERN:
Sandesh understands the opportunities and challenges facing family-owned companies as they address the operating requirements of their business and the evolving and sometimes divergent interests of their family shareholders. We realize the human dimensions are often paramount in aligning family objectives with those of the business. Family businesses have many constituencies including ? ? Family member’s activities involved in managing the business. Family member’s who rely on their ownership position in the businesses as a significant sources of current income. The Family members and shareholders of the Hotel Sandesh the princess are: ? ? ? ? ? S. Nagaraju M. Nethravathi N. Sandesh N. Manjesh S. Satish
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G. COMPETITORS INFORMATION:
The presence of the competitors in the industry pulls down the prices of the food ingredients & gets more alternatives ventures to choose from if the price of a particular service is too high. Thus, each and every organization competing in a similar industry with a similar kind of business surely has a good number of competitors. There are many competitors for Hotel Sandesh the Prince in Regional area. The list as follows: ? ? ? ? ? ? Silent shore
Cytral park in
Regaalis
Fortune
Wind flower
Royal orchid.
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E.INFRASTRUCTURAL FACILITIES:
The proposed hotel will provide all the facilities of a four star hotel. The salient features of the new hotel are: ? ? ? ? ? ? ? ? ? ? ? ? Travel desk Bar Beauty parlor Conference hall Laundry Doctor on call STD/ISD facilities Credit card accepted Continental break fast Cable television Fax News paper
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F. WORK FLOW MODEL
ENTER
RECEPTION
GENERAL
RESERVATION
ORDER TAKER
ORDER PASS
PREPRATION
SERVE
BILL PAYING
EXIT
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G. FUTURE GROWTH AND PROSPECTS
With the booming tourism industry and with the large crowds of foreigners visiting, Sandesh is aiming at expanding its base / plans to taps these potential fields. Mysore being in the top choice by high end travel agencies who are looking forward for 5 star & above facilities. SANDESH has already submitted their application for Lalith mahal, Mysore and aiming at providing these clients with various facilities along with a glimpse of local heritage wildlife temple tourisms, back water etc. Also with the Karnataka government’s approval for future development of urban areas, the results being massive investments in the property sectors. Use of advanced techniques to utilize environmentally friendly & ecological features to preserve important heritage sites, are by the key points of the plan. Economic hubs and major cities that play a role in the country’s development will be prioritized for urbanization until 2015 and then from 2016 to 2025, other substantial urban areas will be developed to play a central in their respective regions. In such situations, a major center like Mysore is expecting to become urban clusters and prevent over population and economic and ecological imbalances. Creating an architectural combination that is in harmony with the old quarter to enhance city’s image & preserving various in the architectural features of the city is in the prime focus while implementing the plan. Those structures emphasize connection, inheritance and making the most of what is available. The appropriate rules and regulations would have to be drawn up to manage the use of historic sites in urban areas, especially in future regional planning. There is the need for a code to maintain traditional characters in new urban architecture and design.
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CHAPTER 3 McKINSEY’S 7S FRAMEWORK
The 7-s Framework of Mc Kinsey is a management model that describes 7 factors to organize a company in a holistic and effective way. Together these factors determine the way in which a company operates. Managers should take into account all 7 of these factors, to be sure of successful implementation of a strategy.
Mc Kinsey’s 7s Framework. Here strategy, structure and system can be considered as “HARDWARE” of success while style, staff, skills and shared value can be seen as the “SOFTWARE” of success of an organization.
1. STURCTURE:
Organization structure gives shape to the organization. It is the skeleton of whole organization edifice. Currently the company has 50 to 180 employees working in different departments such as housekeeping, finance, marketing, food and beverage, HR, sales etc. Each department consists of members based on its requirements. The authority is delegated to officer/manager to extract work from the staff. The company realigns and restructures employees and their roles here n after to achieve business goals. Thus, the employees work on the various activities effectively and efficiently.
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THE OVERALL STRUCTURE OF THE ORGANIZATION
Organization Structure of the Company 2. SKILLS:
Skills refer to “distinctive capabilities of an enterprise”. Sandesh the prince is having various skills over the competitors. These skills are unique from the competitors of Sandesh the prince. Following are the different skills which the employee should process at different levels of organization. ? Basic skills = Developed capacities that facilitate and rapid acquisition of knowledge for the purpose of active learning listening speaking writing critical thinking and for Monitoring in HSTP.
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?
Complex problem solving skills = Development capacities used to solve illdefined problems in complex , real – world settings for the purpose of complex problem solving in HSTP.
?
Resources Management skills= Development capacities used to allocate resource efficiently for the purpose of management of financial personal and materials resources and time management in HSTP.
?
Social skills= Developed capacities used to work with people to achieve goals for the purpose of coordination, instructing, Negotiation, persuasion, service orientation and social perceptiveness in HSTP.
?
Technical skills= Development capacities to design set up operate and correct malfunction involving Equipment Maintenance, selection, Installation, operation Monitoring and Analysis programming repairing trouble shooting and technique design in HSTP.
3. STYLE: Cultural style of the organization and how managers behave in achieving the organizational goals. Style refers to management style of the organization; the organization adopts both top – down as well as bottom – up approach in various situations. Sandesh the prince follows both Authoritarian and participative style. The management takes major strategic decisions regarding the company such as selection of suppliers and customers, accepting customer orders, financing, etc. It flows further through Departmental Heads to the senior supervisors, which is made implemented by the first line employee’s force. Such decisions are authoritative and follows top down style. The employees also take some of the decisions related to day – to – day operations, targets, growth aspects, etc. Such decisions are Participative in manner and follows bottom up style. Sandesh the prince is having many quality circles, which aim at solving problems efficiently which arrive within the company. The organization follows TQC principles, which refers to the deep commitment of an organization to quality and customer satisfaction.
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4. STRATEGY:
In general strategies refer to “The route that the organization has been chosen for its future growth, a plan, an organization formulates to gain sustainable competitive advantages. Strategy means those Actions that a Company plans in response to or applications of changes, in its external environment”. Every organization is structured around its products, services, technology or a combination of them. As such, the organization may have different work culture and organization structure defines roles and responsibilities and expects good work behaviors at further to improve it more. Hotel can improve productivity to great extent just by giving good service of the product. The quality of service provided is an achievement and a march towards higher profits. A new and creative way of thinking the service quality is adoption of processes and application of strategies to minimize the customer dissatisfaction.
5. SYSTEM:
“System” refers to all the rules, regulation, procedure, processes and routines that characterize how important work is to be done. It consists of financial systems, information systems, recruitment, promotion, and performance appraisal systems, etc. It includes both formal and informal systems that compliment the organization structure.
Information system:
The implementation of computers at Sandesh the prince has made information flow fast and reliable. The information is versatile since the company has a good back up.
Recruitment, Training and Development System:
Recruitment process starts with the identification of the vacancies by the department head of the respective department. A form requesting for the human resource is sent from the department to HRD.
Financial system:
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The financial system includes the primary activities like planning and budgeting cost accounting procedures and capital budgeting.
6. STAFF:
Staff means a group or team formed to carry out a particular function or a task, That the company has hired able people trained them well and assigned them to the right Jobs. This is done by the process of Selection, Training, Reward and Recognition, Retention, Motivation and assigning to appropriate work are all key issues. Hotel Sandesh the prince recruit its employees directly without any tests or interviews for low level employees but ask for working experience in other hotel, but conduct oral interview for several manager post in the hotel who comes under middle level employees.
HOTEL SANDESH THE PRINCE IS CLASSIFIED INTO:
Top level management
Middle level management
Low level management
TOP LEVEL MANAGMENT: It is the starting level of organization. Managing director comes under this level of management. And in this the other people like Board of Directors or any Partners will come. MIDDLE LEVEL MANAGEMENT: This is the second level in the Hotel Sandesh the prince and the employees of this level are designated as managers like front office manager, Accounts manager, banquette manager, cashier, and etc., LOW LEVEL MANAGEMENT: VVCE, DEPT. OF MBA, Mysore.
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This is the last level in the hotel management. Stewards, waiters, cook, and other workers like cleaners, security etc., comes under this level of management. 7. SHARED VALUE: Shared values are what engender Trust and link and organization together. Shared values are also the identity by which an organization is known throughout its business areas.
Pride Respect Integration Self discipline Motivation
PRIDE:
The employees feel pride to be the part of the organization because the managing director immediately responds to the problem of the employees whenever they are in problem.
REPECT:
They respect the customers, subordinates, peers and superior, and also employees respect their customers.
INTEGRITY:
They show highest level of integrity in their work and in company under all circumstances, they are truthful to the management. They work hard to the up-lift of the company. They are honest in the work.
SELF DISCILINE:
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They imbibe and practice of self – discipline in all the daily activities. The employees are self – controlled in their work. They complete the work within the given span of time. They have the goodwill power to complete the given work.
MOTIVATION:
They always motivated to give the best to the organization. Employees are enthusiast in maintaining the time. They complete their work with good inspired way.
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CHAPTER – 4 SWOT ANALYSIS
SWOT analysis examines the company’s key business structure & operations, history & products, and provides summary of its key revenue lines and structure lines and strategy. A SWOT analysis is a strategic planning tool used to evaluate the Strengths, Weakness, Opportunities and Threats involved in a project or in a business venture or in any other situation requiring a decision.
SOWT ANALYSIS OF HOTEL SANDESH THE PRINCE: STRENGTH:
? ? ? ? ? ? ? Differentiated products or services from competitors Location of our business Undamaged reputation Quality services Other aspects of business that adds value to our product or service Employee’s hard working Strong and high quality infrastructure
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? ? ? ? ? ?
Advance booking Customers feel hotel as a branded specially for room booking. Very close to the bus stand and railway station There is separate family & bar section. Good publicity. Adaptability of changing life styles.
WEAKNESS:
? ? ? ? There is no sufficient space for bar. Absenteeism rate is high in some of the departments. No participation of the lower workers in progress of strategic planning, fixing of goals & objectives.
OPPORTUNITIES:
? ? ? ? ? ? ?
New business opportunities Large number of employees Developing market such as internet Moving in to new market segment that offer improved profits Potential to increase customer base. Product and services expansion Opening to exploit new technologies
THREAT:
? ? Price war with competitors. Lack of political support to the hotel industry.
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CHAPTER - 5 ANALYSIS OF FINANCIAL STATEMENT
This is for your reference that at Hotel Sandesh The Prince Pvt. Ltd. financial document are very confidential. So due to company’s policies and practices I am unable to provide summary of company annual reports.
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CHAPTER 6 LEARNING EXPERINCE
Learning is a continuous process by which we acquire the knowledge that we apply to our future endeavor. The university has given me an opportunity to learn many aspects pertaining to the working of the organization. The objective of the project is to study the structure, style, system, skills, strategy, staff, shared values and functioning of various departments. A theoretical study of management practices will not offer a useful insight if not supplemented by a practical exposure. The Project work at Hotel Sandesh the prince exposed me to the management practices. The strategies studied in theory in a controlled environment will fail to deliver in the actual business scenario. Hence this study taught me that firms have to thrive in harsh market realities and even the best of the strategies may be ineffective. It was an enriching experience to work in Hotel Sandesh the prince. It gave me a good exposure where I acquired the practical knowledge about the overall functioning of the organization. The project work has given me an opportunity to study the marketing strategy and also make myself ready to face different situations which an individual would normally come across during the work life. The project provided an opportunity to relate theoretical aspects in working environment concepts such as delegation of authority, quality management, product development, etc. Constant innovation in product development and superior customer service has made Hotel Sandesh the prince what it is today. It helped me realize that any organization cannot be complacent with its current position. It has to continuously innovate and come out with new ideas. The interaction with the employees and the staff gave me an insight and a firsthand experience of the organizational scenario and has indeed widened my horizon of knowledge. The disciplined, friendly and supportive working environment leads to higher productivity. All the staff at Hotel Sandesh the prince works in a highly disciplined atmosphere.
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SPECIFIC LEARNING:While studying SWOT analysis of the company and the competitors, I realized that, the SWOT as a tool really benefits managers to take day-to-day decisions and give strategic dimension to it keeping in mind the strengths, weaknesses, opportunities and threats of each of these companies. The 7S framework gave a sort of birds eye view into strategy, structure, skill set, style, system, staff and shared values. I also realized the importance of shared values as it determines the very culture of the organization. Wide- ranging business, growing returns and a reputation to reckon, makes working with Hotel Sandesh the prince an enriching experience. Where entrepreneurial skills are valued, excellence is the by- word, and performance is a pre- requisite. To conclude, this study gave me practical insights to the working of an undertaking and in supplementing my theoretical learning. I am in better position to understand, comprehend the problems faced by the organization and to work under competitive environment. The project has helped me to acquire skill required to be competitive in near future.
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CHAPTER 7 LABOUR WELFARE MEASURES
ORIGIN OF LABOUR WELFARE ACTIVITIES:
The origin of welfare work in India may be traced from the First World War of 19141918. Since the First World War, it has been expanding steadily, mostly on voluntary basis. The economic depression also did much to temper the interest, which the war had kindled. The governments as well as industrialist were prompted to take active interest in welfare work due to the discontent and industrial unrest that prevailed in the country, and to some extent due to moral pressure brought to bear on them by the work of the International Labour Organization. The Second World War received and strengthened welfare movement, and the benefits resulting from a proper regard for the healthy and well being of the employees were gradually recognized, and employers co-operated with the government in the provision of improved amenities. Active interest in welfare facilities has survived the impetus of the war and though the welfare work in India is still considerably below the standards set up in other countries, it has come to stay and is bound to make rapid progress in the years to come, especially when the Indian republic is wedded to the ideal of a Welfare State and a socialist pattern of the society.
DEFINITION:
According to a report of the International Labour Organization, “Workers welfare should be understood as such services, facilities and amenities which may be established in the vicinity of an undertaking to enable the persons employed in them to perform their work in healthy, congenial to good health and high morale”. Employee welfare is a comprehensive term including various services, benefits and facilities offered to employees & by the employers. Welfare includes anything that is done for the comfort and improvement of employees and is provided over and above the wages. The welfare measures need not be in monetary terms only but in any kind/forms. Employee welfare includes monitoring of working conditions, creation of industrial harmony through infrastructure for health, industrial relations and insurance against disease, accident and unemployment for the workers and their families.
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The very logic behind providing welfare schemes is to create efficient, healthy, loyal and satisfied labor force for the organization. The purpose of providing such facilities is to make their work life better and also to raise their standard of living.
PURPOSE:
Labour welfare work thus serves the following purposes: ? ? ? ? ? Enables workers to have a richer and more satisfying life. Raises the standard of living of the workers by indirectly reducing the burden on their pocket. Absorbs the shocks injected by industrialization and urbanization on workers Promotes a sense of belonging among workers, preventing them from resorting to unhealthy practices like absenteeism, labour turnover, strike etc. To bring about the development of the whole personality of the workers to make a better workforce. The important benefits of welfare measures can be summarized as follows: ? They provide better physical and mental health to workers and thus promote a healthy work environment. ? Facilities like housing schemes, medical benefits, and education and recreation facilities for workers’ families help in raising their standards of living. This makes workers to pay more attention towards work and thus increases their productivity. ? Employers get stable labor force by providing welfare facilities. Workers take active interest in their jobs and work with a feeling of involvement and participation. ? Employee welfare measures increase the productivity of organization and promote healthy industrial relations thereby maintaining industrial peace. Welfare helps in keeping the morale and motivation of the employees high so as to retain the employees for longer duration.
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TYPES OF WELFARE MEASURES:
Employee welfare services may be classifieds into two broad categories. Labour welfare Services
1. Intramural
2. Extra-mural
1. INTRAMURAL: These services are provided within the establishment. These include latrines and urinals, washing and bathing facilities, crèches, rest shelters, canteens, uniform, medical aid, library, recreation facilities, free or subsidized food etc. 2. EXTRA-MURAL: These services are provided outside the establishment. These consist of housing accommodation, transport, maternity benefits, children’s education , sports fields, family planning and child welfare, holiday homes, leave travel facilities, workers cooperative stores fair price shops, credit societies, vocational guidance, interest free loans, etc. Welfare services may also be divided as voluntary and statutory. Many employers provide the following welfare facilities voluntarily (I) Housing: In view of acute shortage of housing accommodation in cities industrial
housing is an important part of employee welfare in India. An Industrial Housing Scheme was introduced in 1952. The National Commission on Labour recommended that the Government should take the major responsibility for housing. Fiscal and monetary
incentives should be provided (ii) Education: The Indian Industrial Commission(1918) and the Royal Commission on Labour(1931) stressed the need for work’s education. In 1957 the Government of India formulated an all India Scheme of worker’s education.
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(iii) Transportation: With the growth of industries, the distance between the workplace and residence of worker has increased considerably. It is therefore, necessary to provide proper transport facility. Employers should also advance loan for purchase of bicycles, scooters etc,. (iv) Recreation: Recreation in the form of music, art theatre, sports and games can play an important role in the physical and mental development of employees. (v) Consumer cooperative stores: The National Cooperative Development Board set up a committee in 1961. The committee suggested that employers should introduced consumer cooperative stores in their labour welfare programmers.
EMPLOYEE WELFARE SCHEMES
The employee welfare schemes can be classified into two categories viz. statutory and nonstatutory welfare schemes. The statutory schemes are those schemes that are compulsory to provide by an organization as compliance to the laws governing employee health and safety. These include provisions provided in industrial acts like Factories Act 1948, Dock Workers Act (safety, health and welfare) 1986, Mines Act 1962. The non statutory schemes differ from organization to organization and from industry to industry.
STATUTORY WELFARE SCHEMES:
The statutory welfare schemes include the following provisions: Drinking Water: At all the working places safe hygienic drinking water should be provided Facilities for sitting: In every organization, especially factories, suitable seating arrangements are to be provided. First aid appliances: First aid appliances are to be provided and should be readily assessable so that in case of any minor accident initial medication can be provided to the needed employee. Latrines and Urinals: A sufficient number of latrines and urinals are to be provided in the office and factory premises and are also to be maintained in a neat and clean condition.
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Canteen facilities: Cafeteria or canteens are to be provided by the employer so as to provide hygienic and nutritious food to the employees. Spittoons: In every work place, such as ware houses, store places, in the dock area and office premises spittoons are to be provided in convenient places and same are to be maintained in a hygienic condition. Lighting: Proper and sufficient lights are to be provided for employees so that they can work safely during the night shifts. Washing places: Adequate washing places such as bathrooms, wash basins with tap and tap on the stand pipe are provided in the port area in the vicinity of the work places. Changing rooms: Adequate changing rooms are to be provided for workers to change their cloth in the factory area and office premises. Adequate lockers are also provided to the workers to keep their clothes and belongings. Rest rooms: Adequate numbers of restrooms are provided to the workers with provisions of water supply, wash basins, toilets, bathrooms, etc.
NON STATUTORY SCHEMES:
Many non statutory welfare schemes may include the following schemes: Personal Health Care (Regular medical check-ups): Some of the companies provide the facility for extensive health check-up Flexi-time: The main objective of the flexi-time policy is to provide opportunity to employees to work with flexible working schedules. Flexible work schedules are initiated by employees and approved by management to meet business commitments while supporting employee personal life needs Employee Assistance Programs: Various assistant programs are arranged like external counseling service so that employees or members of their immediate family can get counseling on various matters.
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Harassment Policy: To protect an employee from harassments of any kind, guidelines are provided for proper action and also for protecting the aggrieved employee.
Medi-claim Insurance Scheme: This insurance scheme provides adequate insurance coverage of employees for expenses related to hospitalization due to illness, disease or injury or pregnancy. Employee Referral Scheme: In several companies employee referral scheme is implemented to encourage employees to refer friends and relatives for employment in the organization.
THE FACTORIES ACT, 1948
The act provides the following services to the workers ? ? ? ? ? ? Facilities for storing and drying clothes. Canteens, if more than 250 workers are employed Crèche where more than 30 women workers are employed. Welfare officer, wherever more than 500 workers are employed. Shelter, rest rooms and lunch rooms if there are more than 150 workers. First aid boxes or cupboards-one for every 150 workers. And ambulance facilities if there are more than 500 workers.
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WELFARE FACILITIES PROVIDED IN HOTEL SANDESH THE PRINCESS:
Hotel Sandesh The Princess provides two types of welfare facilities to its employees. It gives statutory facilities and other facilities which is provided by the company. The statutory facilities which are provided by the company are ESI, PF, leave and bonus. The facilities provided by the company are canteen, rest rooms, medical checkup, uniforms, first aid box etc.
STATUTORY AND VOLUNTARY BENEFITS: 1) EMPLOYEE STATE INSURANCE:
All permanent and probationary workmen who are covered under the ESI Act shall not be entitled for reimbursement of medical expenses from the company on account of sickness and instead shall be solely governed by the provisions of ESI Act. The ESI Act facilities are compulsory provision for all the employees which even includes a worker who works for even a day. The company pays pension every month in case of permanent disablement. The expenses met by the company in case of maternity is 100%, fever / sickness is 50%, accidents is 80%.The family members and dependents are also covered by the Act.
2) PROVIDENT FUND:
The employees’ fund was instituted by an act of parliament in 1952 for providing the social security benefit to the workplace engaged in non-government sector. The PF is calculated by taking 12% basic salary and DA which is deducted from the worker’s salary. Of the above 12%, 3.7% is covered under pension scheme. 13.61% is paid by the company (12% - employer, 1.1% - admission charges for PF officer, 0.5% - EDLI, 0.001% - admission for EDLI.). The worker who has crossed 10 years of service under account transfer gets PF after attaining the age of 54 years. If the worker resigns in middle is not eligible for PF. The PF scheme also provides loan facilities for house construction, weddings, hospitalization to the workers who have served the company for 7 years and above.
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3) BONUS
Bonus is also a statutory benefit provided to the workers. Bonus should be compulsorily being provided to every worker when the company earns profits. 8.33% is the minimum amount paid as bonus and maximum 20% is paid. Bonus is exempted to factories that is recently started ( up to 20 years ). Legally any worker cannot ask bonus more than 20%, but the company can pay more than that if it is willing. Bonus should be paid before 31st of November of the year. The worker who gets less than 10,000 of salary is eligible for bonus but payment of bonus is not compulsory for the worker who gets more than 10,000 of salary. OTHER WELFARE MEASURES: 1) FACILITY FOR SITTING: Suitable arrangements for Sitting are provided to those workers who are required to work in standing position, which is provided by the company. 2) FACILITY FOR STORING AND DRYING CLOTHES: In every company storing and drying clothes of the workers should be provided, where HSTP is also giving this facility to their workers. 3) FIRST AID APPLIANCES: In every company where one or more than 150 working are working First Aid Appliance should be provided. In HSTP First Aid Appliance are provided and maintained as prescribed. 4) SHELTERS, REST ROOM / LUNCH ROOM: In every company where in more than 150 workers are working shelter and lunch rooms should be provided in the organization. In HSTP shelters and rest rooms are provided and maintained in good condition but separate lunch rooms in not provided because there is already the canteen is existence for lunch. VVCE, DEPT. OF MBA, Mysore.
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5) CANTEEN: In every company where more than 150 workers are employed a canteen should be provided. HSTP provided the canteen facility and is maintained in a hygienic condition. Subsidized food is served in the canteen to the employees. As it in a hotel industry the employees are provided free food facilities which are beneficial to them. Canteen is situated within the campus of the organization, cleanliness maintained in the canteen. 6) CHILDREN EDUCATION: HSTP provides for middle and lower group appx RS.2500 to 5000 per child per annum is added to the salary of the employee for the children’s higher study. 7) TRAINING: The company is providing the training to employees in different areas of operations on continuous basis both by in house and by external sources. Some examples of the training are mentioned below. ? ? ? Training on Grooming Training for Personality Development Language classes
8) PROVDING UNIFORM: The Company issues uniform which employees are expected to wear during regular work. Two pairs of uniform will be provided to all employees to maintain discipline. 9) TRAVELLING ALLOWANCE: Companies provide conveyance facilities to their employees from the place of their residence to the place of work as most of the industries are located outside town and all employees may not get quarter facility. HSPT provides travel allowance up to Rs.800 included in their salary, and employees who go for business promotions the travel allowance will be paid at actual.
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TITLE OF THE PROJECT:
“Labour Welfare Measures” with reference to Hotel Sandesh The Prince
STATEMENT OF THE PROBLEM:
Welfare means faring or doing well. It is a comprehensive term, and refers to the physical, mental, moral and emotional well-being of an individual. Further, the term welfare is a relative concept, relative in time and space. It, therefore, varies from time to time, from region to region and from country to country. Labour welfare, also referred to as betterment work for employees, relates to taking care of the well-being of workers by employers, trade unions, and governmental and non-governmental agencies. Most of the companies try to satisfy their labors by providing good welfare facilities. To known the labour welfare measures of the company. I have undergone a project work in Hotel Sandesh The Prince Mysore.
OBJECTIVES OF THE STUDY:
1) The main objective of this study is to understand various employee welfare activities. 2) To know the various employee welfare measures undertaken in the company. 3) To know the procedures and practices followed to implement employee welfare. 4) To know the awareness level regarding the welfare schemes among the employees in the concern. 5) To find out the opinions of the employees about the welfare facilities and schemes provided to them by the management. 6) To know the practical difficulties faced by the management in executing the welfare measures. 7) To know that the welfare measures of the company is reaching the employees expectation. 8) To evaluate the effect of the welfare measures on employees performance.
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SCOPE OF THE STUDY:
The research can be extended the study to understand the welfare facilities of labour in Hotel Sandesh The Prince in order to provide an effective suggestion to improve the same. This will be helpful in understanding current portions of the respective company. And provide some strategies to extend this measure with title modification which is based on the internal policy of the company. This study can be used for understanding the potential of the workers. So that the survey is made all over the area of company and of this survey is made with both the male and female worker. This study also helps in manipulation of the basis expectation of the workers. This study will also helps the researcher to gain some valuable knowledge over the company.
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METHODOLOGY: Data collection:
Types of data collection involved are primary data and secondary data.
Primary sources of data:
It involves data collected as descriptive and qualitative nature. The following methods are used to collect the primary data. ? Questionnaire method: – This research work makes use of structured questionnaire to elicit information from various employees. Some information is also collected by unstructured questions. ? Interview method: – This research work makes use of personal interviews of various employees and management staff. The main soul of the information of the company I have collected is from the HR Manager.
Secondary sources of data:
The secondary data is collected with reference of manuals, books, journals and Sandesh The Prince website. The information regarding various welfare facilities provided under different acts. Especially under Factory Act and facilities provided by the organization was collected from magazines and reference books.
Data analysis
The sampling units undertaken to carry out this study is 25% of the employees working in HOTEL SANDESH THE PRINCE, MYSORE. These lection of 50 employees from the organization as sample is based on random sampling technique.
TOOLS FOR DATA COLLECTION is ? ? Survey method Field work
SAMPLE DESIGN FOR THE STUDY:
SAMPLE SIZE SAMPLE UNIT : : 50 Members Employees of Hotel Sandesh The Prince Mysore
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LIMITATIONS OF THE STUDY:
? ? ? ? ? ? ? Time was one of the limitations during the project work because of the lack of time the sample size was restricted to employees. The study was limited to some departments only as well as number of employees. Since this a very large unit, the sample size is restricted to 50. The respondents were unable or unwilling to give a complete and accurate response to certain questions. Since the data was collected using schedule, the interviewer’s inability to understand and record the response correctly is possible. The respondents have replied to the queries recalling from their memory. Therefore recall bias and personal bias are possible. Some false information may be given by the respondents.
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CHAPTER 8 ANALYSIS AND INTERPRETATION
DATA ANALYSIS AND INTERPRETATION
Analysis and interpretation plays the most important role in any research process. It helps to extract pertinent findings from the collected data by applying the statistical techniques in discovering additional findings. It converts raw data into meaningful data by bridging the gap between primary and secondary data. Analysis is done with an attempt to organize and summaries data in order to enhance the effect of results in such a way that enables to relate critical points with study’s objectives. The data has been collected from 50 respondents working in the organization, through survey methods by using questionnaire. For preparing questionnaire, care was take to see that questions were framed based on the objectives of the study. Questionnaire was basically designed to find out the Labour Welfare Measures in Hotel Sandesh The Prince. The data has that has been collected was analyzed using percentage method and tabulation method. Tables are prepared based on the responses obtained from the questionnaire and graphs are drawn with reference to tables wherever it is necessary. The interpretations made by collecting the data has been presented further….
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1. Table showing the workers view regarding the company’s approach towards labour welfare. Opinions EXECELLENT GOOD SATISFACTION POOR TOTAL No of respondent 19 15 14 2 50 % of respondent 38% 30% 28% 4% 100%
GRAPH 1: showing the workers view regarding the company’s approach towards labour welfare.
Employees views regarding company's approach
EXECELLENT GOOD 4% 28% 38% SATISFACTION POOR
30%
Interpretation:
From the above analysis 30% of the respondent feels that the labour welfare approach shown by the company is satisfactory, and the 38% is excellent and 28% is good and the remaining of under the poor level. Therefore, it is observed that majority of the employees has rated the company approach regarding labor welfare is excellent. As they are providing better facilities and encouraging workers to work more effectively.
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2. Table showing rest room facility provided by the company. Opinions EXECELLENT GOOD SATISFACTION POOR TOTAL No of respondent 35 10 03 02 50 % of respondent 70% 20% 6% 4% 100%
Graph 2: showing the rest place facility which is provided by company
Rest place
% of respondent
Yes
No
Don’t know Opininos
Interpretation:
From the above analysis 54% of the labours tell that rest room facility is excellent and 16% is telling that it’s good and 20% is founded that it’s satisfactory and 8% comes under poor level. Hence, most of employees are satisfied with the rest room facility provide by the company As individual taste and preferences differs it is very difficult to satisfy everyone at the work place but the survey says majority of them are satisfied with present facility.
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3. Table showing the condition of the work place where it is airy and comfortable. Opinions EXECELLENT GOOD SATISFACTION POOR TOTAL No of respondent 28 08 10 04 50 % of respondent 56% 16% 20% 8% 100%
Graph 3 showing the condition of the work place Airy and Comfortable work place
No of respondent
Excellent
Good
Satisfactory opinions
Poor
Interpretation
From the above analysis 56% of the labours tell that airy and rest place facility is excellent and 16% is telling that its good and 20% is founded that it’s satisfactory and 8% comes under poor level. Therefore, it is observed that majority of the employees has rated the airy and rest place facility as excellent. But still it requires some modifications. The company needs to constantly review and assess employees’ related problems and remedy the situation without delay.
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4. Table showing the facility provided for the storing the cloths in Sandesh The Prince.
Opinions Excellent Good Satisfactory Poor Total
No of respondent 20 16 9 4 50
% of respondent 40% 32% 18% 10% 100%
GRAPH 4 showing the facility provided storing cloths
Facility For Storing Cloths
execelent good satisfactory poor
10%
18%
40%
32%
Interpretation:
From the above analysis, it’s clear that 40% of the respondent feel is excellent and 32% is good and 18% is good and remaining 10% is under poor level. Most of the employees are satisfied with the facility provided by the company to store the cloths. But still company should improve the facility and satisfy the employees who as rated low.
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5. Table showing that does the Sandesh the Prince has provided canteen facility.
Opinions Yes No Total
No of respondent 50 0 50
% of respondent 100% 0 100%
GRAPH 5 showing about the canteen facility in the company.
Canteen Facility
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% yes opinions no
% of respondent
Interpretation:
From the above analysis, the respondent express that 100% canteen facility is provided by Sandesh The Princess. So, all the employees are satisfied with the canteen facility provided by the company. As the survey says that they are providing quality based food to attract and retain customers. which helps in organizational efficiencies.
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6. Table showing that do the canteen food is clean and hygienic.
Opinions Excellent Good Satisfactory Poor Total
No of respondent 25 12 10 03 50
% of respondent 50% 24% 20% 6% 100%
GRAPH 6 showing that about the canteen food
Canteen Food
% of respondent
Opinions
Interpretation:
From the above analysis majority of the respondent feels that 50% of the worker has tell its excellent and another 24% telling that is good and remaining of them are telling than it is satisfactory. Most of the employees feel that the food provided in the canteen is clean and hygienic. But still some of the employees feel that so more cleanliness should be maintained in canteen premises.
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7. Table showing first aid box containing all medicines in case of minor injuries.
Opinions Yes No Don’t Know Total
No Of Respondent 41 9 0 50
% Of Respondent 82% 18% 0 100%
GRAPH 7 showing first aid boxes containing all the medicines in the Sandesh The Prince.
First Aid Box Facility
90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Yes no Opinions Don’t know
% of respondent
Interpretation:
From the above analysis 82% of the respondent feels that the first aid box containing all medicines in case of minor injuries and 18% says no and some of them tell that they don’t know. Majority of the employees know that the first aid box contains all medicines in case of minor injuries. But still company should give awareness to those employees who don’t know about this. VVCE, DEPT. OF MBA, Mysore.
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8. Table showing that the worker views the regarding transport allowances by the company. Opinions Yes No Total No of respondent 35 15 50 % of respondent 70% 30% 100%
GRAPH 8 showing that regarding transport allowances
Transport Allowance Facility
Yes No
30% 70%
Interpretation:
From the above analysis 70% of the respondent feels that the company provided transport allowances (including salary). And some tell no. Most of the employees are satisfied with the transport allowance provided by the company. But some of them are not satisfied so company should take necessary steps to satisfy those employees by providing better transport system
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9. Table showing the educational assistance provided to workers children by company.
Opinions Yes No Don’t know Total
No of respondent 27 16 7 50
% of respondent 54% 32% 14% 100%
GRAPH 9 showing the educational assistance provided to workers children.
Educational Assistance
14% Yes No Don’t know
32%
54%
Interpretation:
From the above analysis 54% of the respondent feels that the company is providing educational assistance to their children (including salary), and 32% says no and remaining 1% comes under don’t know. It shows most of the employees are getting the education assistance for their children’s which helps them in financial assistance
. VVCE, DEPT. OF MBA, Mysore.
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10. Table showing employees view regarding training program conducted by the company. Opinions Excellent Good Satisfactory Poor Total No of respondent 28 12 06 04 50 % of respondent 56% 24% 12% 8% 100%
Graph 10 showing Employees opinion regarding training program conducted by the company
Training Program
% of respodents
Excellent
Good
Satisfactory opinions
Poor
Interpretation:
From the above analysis majority of the respondent feels that 56% of the worker has tell its excellent and another 24% telling that is good and remaining of them are telling than it is satisfactory. Hence, the training facility given by the company is satisfactory. They can improve training methods by providing both on the job and off the job training.
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11. Table showing the workers view regarded drinking water facility by the company. Opinions Excellent Good Satisfactory Poor Total No of respondent 32 14 2 2 50 GRAPH 11 shows the drinking water facility % of respondent 64% 28% 4% 4% 100%
Drinking Water Facility
70% 60% 50% 40% 30% 20% 10% 0%
% of respondent
Interpretation:
From the above analysis 64% of the respondent feels that the company provided water facility is excellent and 28% feels good and 4%is under satisfactory level and remaining 4% is in poor level. Hence, the facility of drinking in the organization is satisfactory and the most of the employees had given positive opinion.
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12. Table showing satisfaction level towards the Counseling process: Opinions Satisfied Moderately satisfied Dissatisfied Total No of respondent 30 15 5 50 % of respondent 60% 30% 10% 100
Graph 12 showing Satisfaction level towards the Counseling process
Counseling process
80% 60% 40% 20% 0% Satisfied Moderately satisfied Dissatisfied % of respondent
opinion
Interpretation:
60% of the workers from the collected sample were satisfied towards the counseling rendered to them by the company while 30% are moderately satisfied. Counseling helps in improving ones attitude, belief and confidence so better measures should be taken to improve counseling. Therefore, the organization can improve its counseling facility. .
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13. Table showing employees view regarding working conditions in the company.
Opinions Excellent Good Satisfactory Poor Total
No of respondent 35 10 04 01 50
% of respondent 70% 20% 8% 2% 100%
Graph 13 showing Employees view regarding working conditions in the company.
Working Conditions
8% 2% Excellent 20% Good Satisfactory 70% Poor
Interpretation:
From the above analysis 70% of the respondent feels that the company has provided excellent working condition and 20% feels good and 8% is under satisfactory level and remaining 2% is in poor level. By better seating arrangements, ventilation, lighting, better environment which increases individual efficiency.
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14. Table showing Employees satisfaction regarding the medical benefits provided by the company. Opinions Yes No Total No. of respondents 37 13 30 % of respondent 74% 26% 100
Graph 14 showing Employees satisfaction regarding the medical benefits provided by the company.
Medical Benefits
% of respondent
74%
26%
37 Yes
13 No
Interpretation:
From the above analysis 74% of the respondents are satisfied with the medical benefits and 26% are not satisfied. Hence, the medical benefits are effectively given by the organization and most of the employees are agreed upon.
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15. Table showing that the company has provided satisfactory welfare facility. Opinions Yes No Total No of respondent 35 15 50 % of respondent 70% 30% 100%
GRAPH 15 shows the satisfactory welfare facility
Welfare Facility
80% 70% % of respondents 60% 50% 40% 30% 20% 10% 0% Yes Opinions No
Interpretation:
From the above analysis 70% of the respondent feels that the company is provided. And other 30% feel no. Training to workers, educational assistance, rewarding employees, may help to increase efficiency. This shows that the organization can improve upon the welfare facility according to some of the employees.
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Chapter 9 FINDINGS AND SUGGESTIONS FINDING OF THE STUDY:
During the course of the project it was found that: ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The employees were satisfied by the welfare measures taken for employee’s welfare in Sandesh The Prince, Mysore. The rest place is good where the employees can rest in their free time which is provided by Sandesh The Prince and employees are satisfied with the facility. Work place has satisfactory ventilation but the employees feel there must be sufficient arrangement for fresh air wherever possible. The canteen should be improved in all ways like food quality and hygiene. The first aid box contains all the necessary medicines for minor injuries in Sandesh The Prince. There is no transport facilities provided, but travel allowances are included in the salary. Educational assistance is also provided to employees’ children which is included in the salary. Training facilities is satisfactory. The drinking water provided is of excellent quality in Sandesh The Prince. Employees are satisfied with the counseling provided to them. Most of the employees feel satisfied with medical benefits provided by the company. Employees feel the working condition provided by the company is excellent. The washing facilities is satisfactory in the Sandesh The Prince The facility relating to health center is also satisfactory but the workers feel that it has to be improved. The workers feel the necessity of better and improved canteen, drinking water and occupational health center. Overall the workers are satisfied with the welfare facilities provided to them by the company.
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SUGGESTIONS Some of the things and areas actually required some sort of improvement. For this some of
the suggestions are: ? Foremost important suggestion is that should provide trainees with proper training and should give the knowledge regarding actual working in the HR department as it is the core department of any organization. ? ? ? ? ? ? ? ? ? ? ? ? ? Separate and well-facilitated rest rooms should be provided to each and every department so that the employees can relax for some time from their busy schedules. Uniforms must be provided every year. The canteen menu should be revised regularly so that the workers work enthusiastically. Daily one fruit should be provided which gives strength to them. There is a need of promoting the present educational assistance for the workers children. Sitting arrangements must be made in the work place for the workers to take rest in between if needed. A little more cleanliness is required in the area canteen As per the number of employees in each department, the number of washrooms should be increased for the convenience of the employees. Educational allowances should also be provided in a better way. Special program must be started for creating awareness among the employee related to labour laws. More travel allowances should be provided to the workers or else transport facilities must be arranged. Employees should be given an opportunity to participate in the decision making process. The canteen, drinking water and occupational health center facilities should be improved. The drinking water taps are not easily accessible in some departments. Hence the company should verify and avail it.
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CHAPTER 10 CONCLUSION
It was indeed a great pleasure and wonderful experience for me interacting with the employees of Sandesh The Prince during my study of eight weeks. They were very co operative towards me without them my work wouldn’t have been so simple. The welfare schemes are important aspects in every organization which plays a very important role and such welfare schemes effectively improve the performance of the employees and workers and help the company in capturing the good marketing in present day competition. The employees and workers who are working in Sandesh The Prince have expressed that the welfare measures implemented by the company are satisfied but not completely satisfied and expressed that the company should take measures to satisfy the reasonable and legal demand of workers. Labour welfare awareness meetings and presentation must carry out periodically, this in turn helps to improve the labour satisfaction and the will show in the improvements of productivity. Labour welfare is very important to run the company successfully so the company should follow the welfare activities regularly to improve the labour satisfaction in their working environment. Therefore, I sincerely request the management to look into above matters and to take necessary measures to implement the suggestion made above for the betterment of the employees and workers in yours reputed company Sandesh The Prince limited.
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Chapter 11 ANNEXURE QUESTIONNAIRE
Dear Respondent, I, Sheethal M G studying in final semester MBA, from VVCE, as a part of my curriculum, a project has been undertaken on “LABOUR WELFARE” in Hotel Sandesh The Prince, Mysore. I request you to co-operate in responding to this questionnaire. The information sought will be purely used for academic purpose only. ……………………………………………………………………………… READ THE FOLLOWING QUESTIONS AND TICK THE APPROPRIATE ANSWER: Name: Age: Gender: Education: Designation: Department: Years of service: Marital status:
Married ( )
Unmarried ( )
1. The approach of labour welfare by the company is a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( )
2. The washing and rest place facilities provided is a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( )
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3. Is work place airy and comfortable? a) Excellent ( ) c) Satisfactory ( ) 4. Proper facilities for storing clothes a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( ) b) Good ( ) d) Poor ( )
5. Does the company have canteen facility? a) Yes ( ) b) No ( )
6. If yes, Is the canteen food clean and hygienic a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( )
7. The first aid box contains all medicine in case of minor injuries a) Yes ( ) c) Don’t know ( ) 8. Do the company provide transport allowances? a) Yes ( ) b) No ( ) b) No ( )
9. Is educational assistance provided to the employees children by the company? a) Yes ( ) c) Don’t know ( ) 10. The training program conducted by the company is
a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( ) Page 64
b) No ( )
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11. The drinking water facility provided to you is a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( )
12. The Counseling process conducted by the company is a) Satisfied ( ) c) Dissatisfied ( ) 13. Is the working condition provided by the company is a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( ) b) Moderately Satisfied ( )
14. Do the employees getting medical benefits a) Yes ( ) b) No ( )
15. Do you think company has provided satisfactory welfare facilities? a) Yes ( ) c) Don’t know ( ) b) No ( )
Signature
Thank you for filling up this questionnaire and your co-operation is appreciated.
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CHAPTER 12 BIBLIOGRAPHY
BOOKS REFFERED: BOOK NAME
Human Resource Management Human Resource and Personnel Management . WEBSITE: ? ? ? ? ? www.google.com www.sandeshtheprince.com www.scribd.com www.citehr.com www.managementpradise.com
AUTHOR
V.S.P Rao K.Ashwathappa
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PART A CHAPTER 1 INDUSTRY PROFILE
History of Hotel Industry: A hotel is an establishment that provides paid lodging, usually on a short-term basis. Hotels often provide a number additional guest services such as restaurant, a swimming pool or childcare. Some hotel has conference services and meeting rooms and encourages groups to hold conventions and meeting at their location. Revenues of hotel and restaurant (H&R) industry in India during the financial year 2000-2011 was INR 804.32 billion, a growth of 41.27% over the previous year, primary driven by foreign tourist arrivals, which increased by 16.17% currently there are some 1980 hotels approved classified by the ministry of tourism, government of India, with a total capacity of about 110,000 hotel rooms. With tourism industry showing excellent performance, in terms of foreign tourists arrival and demand outpacing supply, the hospitality industry, is poised to grow at a faster rate and reach INR 1026.76 billion by 2012. It is estimated that over the next two years 80,000-90,000 rooms will be added across different categories throughout the country. In the Indian scenario, the report covers the current trends in hotel industry ( increase in foreign tourist arrivals, MNCs foraying into India, demand supply mismatch getting closer, rise in occupancy rates and Rev PRA and strong recovery of the Indian economy), its structure (composition of hotels), key consumer segments (business traveler, leisure traveler, & airline cabin crew) and value chain. As a part of the de risking model the companies in Indian hotel industry are also moving up the value chain to management contracts and co-branding. The report on Indian Hotel Industry provides an in-depth view of the sector in general and important aspects of the sector. The report starts with the global hotel industry to give a perspective of the Indian hotel industry in the global context. The report covers the hotel industry structure, major players, regulations, growth drivers, issues and challenges critical success factors and foreign direct investment trends. An analysis of the industry performance was made on critical business parameters like occupancy rates, Revenue per Available room (Rev PAR) and Average room rates (ARR) and compared with the global trends. The report also analyses the performance of the industry across major markets profiles the major players in industry VVCE, DEPT. OF MBA, Mysore.
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Hotel Industry in India
India is a very famous holiday destination in the world, and provides ample facilities as far as lodging is concerned. It has state of the art hotels to cater to its ever booming travel and tourism industry. Many hotels and resorts have popped up in India over the last few years to cater the accommodation needs of everybody. India is dotted with hotels that fit in every budget. There are hotels ranging from Luxury Hotels to Economy Hotels. A travel agent can help in finding a suitable accommodation. Hotels in India provide detailed overview of the various categories of hotels, and the important groups of hotels that play a major role in the field of tourism. Located in all major tourist and commercial destinations of India, the hotels are known for their warm hospitality and comfortable accommodation. A number of hotels in India are counted among some of the best hotels in the world.
Categorization of Hotels in India
The hotels in India can be divided into various classes on the basis of room types, amenities and location. Some of the prominent categories of hotels in India include: • Heritage Hotels • Luxury Hotels •Budget Hotels •Resorts Important Hotel Groups in India: Hotel Industry is a booming business sector of India that has given a boast to tourism in the country. Taj Group of Hotels, Park Group of Hotels, Radisson Hotels India and ITC Hotels are some of the luminaries in the field of hotel industry that are famous for unique amenities and superb accommodation arrangements. Some of the important Luxury Hotels that come under the important hotel groups of India include: •ITC Maurya Delhi VVCE, DEPT. OF MBA, Mysore.
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•ITC Maratha Mumbai •Fort Radisson of Radisson Group in Kolkata •Radisson Jass Hotel Shimla •The Taj Westend, Bangalore •Taj Coromandel, Chennai The professionally trained hotel staffs believe in maintaining a strong bond of trust and reliability with their customers through customer friendly services. Hotels in India have come a long way since Independence and they have been offering world class services to tourists visiting the country.
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CHAPTER - 2 COMPANY PROFILE
Hotel Sandesh The Prince World Class Luxurious Four Star Hotel in Mysore and its location is as distinctive as its Design and Interior. Conveniently situated in Heart of historic City of Mysore. The Hotel will prove to the travelers that, the best place to stay in Mysore is not in a Palace. Since 1996, the Hotel Sandesh The Prince has been delighting guests with the legacy of legendary Mysore hospitality. Hotel Sandesh The Prince epitomizes the philosophy of this hospitality and provides impeccable service and best in class facilities to guests. With its majestic palaces, magnificent gardens & ancient temples, it's no wonder that Mysore has gained great eminence as a princely city. Combining tradition with modern opulence Hotel Sandesh The Princeis reminiscent of the city's bygone era. Hotel Sandesh The Prince offer best in class conference & banquet facilities and have hosted some of the most important social events and business meetings. The courteous and personalized service ensures the success of any event. In addition, there are tea lounges and magnificent poolside locations to complement the magical events.
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A. BACKGROUND AND INCEPTION OF THE COMPANY:
Hotel Sandesh the prince was unit of Hotel Sandesh Pvt Ltd., incorporated on 19th June 1996 by Mr. S. Nagaraj. Located in the heart of historical city of Mysore. Hotel provides every modern facility at particularly attractive room rates. These international style hotel meets the growing needs of business travelling that are rapidly industrializing and expanding. The Hotel offer multi-cuisine restaurants and the best business facilities in the city. Vibrant and progressive, they retain the warmth and spirit of Mysore. The company anticipates that a significant portion of its long-term growth will come from the expansion this brand (Hotel) and is actively seeking ways of strengthening and expanding the brand. The Sandesh the prince is a 4 star, business hotel situated in the busy area of Mysore. It has 108 plus rooms appointed with state-of-the-art business facilities. Located 8 km from Mysore Airport and 140 km from Bengaluru International Airport, it is just a few minutes’ drive from the city’s business, entertainment and shopping districts. The hotel has some of the finest specialty restaurants in the city and offers guest a choice of 73 rooms including 20 luxury suites. It is the fine business hotel, offering personalized, brisk and warm service. Although it is located near the city’s main business district and close to entertainment, recreational and shopping centers, the hotel has aura of peace and tranquility about it.
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B. NATURE OF BUSINESS CARRIED:
This elegant and luxurious business hotel is also suitable for leisure travelers as it is located close to the city center, next to several popular attractions. Guests of Sandesh the Prince Hotel are treated to complimentary newspapers, air-conditioning, DVD players and WiFi internet access in their rooms. The travel desk is happy to assist with visiting nearby venues such as the Lalitha Mahal and Chamundi Hills. Lounge by the pool with a book or magazine from the onsite bookshop or spend a few hours in at the health club. The cyber cafe allows guests to stay connected to the world back home while the currency exchange and secretarial services are added convenient amenities. This luxury hotel is ideal for business and leisure travelers who want to be close to the city center.
CATERING SERVICES:
Accepting orders from the customer from outside & providing services in time according to their expectations, tastes and preference.
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C. VISION, MISSION & QUALITY POLICY VISION STATEMENT:
The company’s vision is to set a benchmark in the hospitality industry by providing high standards of comfort and luxury for the discerning business & leisure travelers
MISSION STATEMENT: We are committed to providing our guests with standards of excellence that surpass their
expectations. We seriously take our responsibility to map out the future development and continuous improvement of the product. We encourage our employees towards learning and training, creating an environment that is pleasant, safe and happy. We will fulfill our commitment to the community & environment at all levels to ensure harmony.
QUALITY POLICY:
The first objective of the club is to provide continues guest satisfaction and meet their expectation at the highest level. Our base for this will be continues quality enhancement and high standards of services. Our service will be delivered to our guest is reliable, fast and on time. High guest satisfaction will be our main objective. One of our main tasks is to provide continues satisfaction of our employees by meeting their multi directional expectations. We will continuously fulfill our care and responsibility for our society and the environment. The requirement of our quality system with its international standards will be applied throughout our hotel. The policies and objectives will be fully adapted in all units and the top management will make sure of the healthy operations of the system throughout our hotel.
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D. PRODUCTS/SERVICES PROFILE: ROOMS:
The hotel has 108 rooms are designed to meet the business needs of the customer and all 108 rooms are luxurious, each with its unique view, are homely, clean and well-thought out. Their rooms have ready internet connection, own fax machine for high end rooms, voicemails, and phone lines with international dialing network.
TARIFF valid up to 30/09/2012 Room Category Single Executive Superior Premier Rooms Executive Suites Premier Suites Prince Club Suites Extra Person Child Charges 4395.00 4895.00 6495.00 11995.00 12995.00 1195.00 595.00 INR Double 4895.00 5395.00 6895.00 11995.00 12995.00
? ? ? ? ? ? ?
The above rates are on room per night. Above tariff's are excluding taxes. Luxury Tax @ 12% and Service Tax @ 7.42%. The tariff is subject to change without any notice. Contact hotel for group rates. Check in / Checkout 12 Noon. Maximum occupancy per Room is for three members.
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RESTAURANTS AND BARS:
The hotel boasts one of the best restaurants in the city. 1. The Castle – Multi Cuisine Restaurant: A multi – cuisine restaurant that serves an exotic range of Indian, Tandoor, Continental, Chinese and Mughlai delicacies. So sink your fingers into juicy or sip the piping hot soups or Indulge in authentic mughlai briyani. ? ? ? Restaurant has a capacity of covering 112 people. Buffet breakfast in available. Le cart lunch and dinner.
"Eat like a king!"
2. The Road – Unique Pub: This pub can take you on the ride of your life – from the most sought after DJs to an ambience & décor that's fit for the highway, there's always 'One for the Road. This is the most unique and biggest bar lounge in Mysore.
"Drive in for a vrooming experience" 3. Sandy – 24/ 7 Coffee Shop: Across the world and in your plate, a continental concoction of some of the choicest snacks, shakes & pastries. This 24 hour café is piping hot & happening.
"Life’s hot & Sweet moments" VVCE, DEPT. OF MBA, Mysore.
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4. Khedda – Biggest Bar Lounge: Vintage wines, premier labels & some of the finest spirits the city has to offer - truly a connoisseur's delight. Khedda is a warm and welcoming theme bar.
"Tickle your senses" 5. Sizzler - The Pool Side Barbeque Restaurant: The pool side barbeque restaurant that serves succulent snacks during the day & opens in time for dinner with live counters & a well stocked bar. A beautiful cascade sets the party mood. Cocktails were never better! And this suave ambience can also be converted into a banquet where it can host 150 guests.
"Feel the chill and enjoy the thrill"
CONFERENCE AND BANQUETING
1. The Mahal – Modernized Conventional Hall: Sandesh The Prince entails grandiose on every front. The Mahal supports the most modern audio – visual, internet and multimedia equipment. It can accommodate 350 to 600 guests and is ideal for Business Conferences, Product Launches, Training Sessions and Seminars.
2. The Park View – Two Opulent Banquet Halls: VVCE, DEPT. OF MBA, Mysore.
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Two opulent Banquet Halls that overlook a beautiful park - tastefully decorated & designed to accommodate 150 to 200 guests each. Idyllic for marriages, receptions and other social gatherings, we offer sumptuous cuisine & finesse in service.
3. The Senator – An up - to - date Conventional / Boardroom: An up-to-date convention / boardroom with a 20 people capacity that has audio – visual Equipment, Wi-Fi Connectivity, Stationery, Computers, Fax Machine, Photo Copying facility & even a Laptop on request.
4. Pool Area: Social and business get together can be done amidst the blue water at our pool area. Hotel can accommodate capacity of 200 members.
HEALTH CLUB FACILITIES:
1. Ayurvedic Massage Parlour: Hotel Sandesh the prince offer from authentic Swedish massages to most traditional Ayurvedic massages like shirodhara, hot and cold stone massages, marma massages, thigh yoga lymphatic massages, Sports massages, and de-toxication massages. Different type of body polishes. Various body scrubs to stimulate followed by leaps and up tans. (Body packs) to sooth.
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2. SPA – Beauty Zone: SPA offer a very unique approach towards all grooming, relaxing beautification services by creating a perfect balance between power of nature and advancement of science. Most treatments work on personalized approach conducted by well trained professionals.
3. Childern Play Area: Kids can freak out at the children play area.
4. Multi – Gym: Customers need not take a break from anything when in Sandesh The Prince. They can work those abs at hotel’s state of the art FITNESS CENTER - A hi-tech A/C multi gym with all the latest equipments.
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E. AREA OF OPERATION:
As the hotel Sandesh the prince is urban located as per Statement of the manager, hotel has very strong local business and attracting customers from the other part of the district who visit Mysore.Hotel is planning to extend its area of operation within the District of registration and also in adjoining districts like Bangalore within the state of registration and planned and now they are opening 2 resorts in Mysore and Kabini for which construction work is going on.
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F. OWNERSHIP PATTERN:
Sandesh understands the opportunities and challenges facing family-owned companies as they address the operating requirements of their business and the evolving and sometimes divergent interests of their family shareholders. We realize the human dimensions are often paramount in aligning family objectives with those of the business. Family businesses have many constituencies including ? ? Family member’s activities involved in managing the business. Family member’s who rely on their ownership position in the businesses as a significant sources of current income. The Family members and shareholders of the Hotel Sandesh the princess are: ? ? ? ? ? S. Nagaraju M. Nethravathi N. Sandesh N. Manjesh S. Satish
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G. COMPETITORS INFORMATION:
The presence of the competitors in the industry pulls down the prices of the food ingredients & gets more alternatives ventures to choose from if the price of a particular service is too high. Thus, each and every organization competing in a similar industry with a similar kind of business surely has a good number of competitors. There are many competitors for Hotel Sandesh the Prince in Regional area. The list as follows: ? ? ? ? ? ? Silent shore
Cytral park in
Regaalis
Fortune
Wind flower
Royal orchid.
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E.INFRASTRUCTURAL FACILITIES:
The proposed hotel will provide all the facilities of a four star hotel. The salient features of the new hotel are: ? ? ? ? ? ? ? ? ? ? ? ? Travel desk Bar Beauty parlor Conference hall Laundry Doctor on call STD/ISD facilities Credit card accepted Continental break fast Cable television Fax News paper
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F. WORK FLOW MODEL
ENTER
RECEPTION
GENERAL
RESERVATION
ORDER TAKER
ORDER PASS
PREPRATION
SERVE
BILL PAYING
EXIT
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G. FUTURE GROWTH AND PROSPECTS
With the booming tourism industry and with the large crowds of foreigners visiting, Sandesh is aiming at expanding its base / plans to taps these potential fields. Mysore being in the top choice by high end travel agencies who are looking forward for 5 star & above facilities. SANDESH has already submitted their application for Lalith mahal, Mysore and aiming at providing these clients with various facilities along with a glimpse of local heritage wildlife temple tourisms, back water etc. Also with the Karnataka government’s approval for future development of urban areas, the results being massive investments in the property sectors. Use of advanced techniques to utilize environmentally friendly & ecological features to preserve important heritage sites, are by the key points of the plan. Economic hubs and major cities that play a role in the country’s development will be prioritized for urbanization until 2015 and then from 2016 to 2025, other substantial urban areas will be developed to play a central in their respective regions. In such situations, a major center like Mysore is expecting to become urban clusters and prevent over population and economic and ecological imbalances. Creating an architectural combination that is in harmony with the old quarter to enhance city’s image & preserving various in the architectural features of the city is in the prime focus while implementing the plan. Those structures emphasize connection, inheritance and making the most of what is available. The appropriate rules and regulations would have to be drawn up to manage the use of historic sites in urban areas, especially in future regional planning. There is the need for a code to maintain traditional characters in new urban architecture and design.
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CHAPTER 3 McKINSEY’S 7S FRAMEWORK
The 7-s Framework of Mc Kinsey is a management model that describes 7 factors to organize a company in a holistic and effective way. Together these factors determine the way in which a company operates. Managers should take into account all 7 of these factors, to be sure of successful implementation of a strategy.
Mc Kinsey’s 7s Framework. Here strategy, structure and system can be considered as “HARDWARE” of success while style, staff, skills and shared value can be seen as the “SOFTWARE” of success of an organization.
1. STURCTURE:
Organization structure gives shape to the organization. It is the skeleton of whole organization edifice. Currently the company has 50 to 180 employees working in different departments such as housekeeping, finance, marketing, food and beverage, HR, sales etc. Each department consists of members based on its requirements. The authority is delegated to officer/manager to extract work from the staff. The company realigns and restructures employees and their roles here n after to achieve business goals. Thus, the employees work on the various activities effectively and efficiently.
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THE OVERALL STRUCTURE OF THE ORGANIZATION
Organization Structure of the Company 2. SKILLS:
Skills refer to “distinctive capabilities of an enterprise”. Sandesh the prince is having various skills over the competitors. These skills are unique from the competitors of Sandesh the prince. Following are the different skills which the employee should process at different levels of organization. ? Basic skills = Developed capacities that facilitate and rapid acquisition of knowledge for the purpose of active learning listening speaking writing critical thinking and for Monitoring in HSTP.
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?
Complex problem solving skills = Development capacities used to solve illdefined problems in complex , real – world settings for the purpose of complex problem solving in HSTP.
?
Resources Management skills= Development capacities used to allocate resource efficiently for the purpose of management of financial personal and materials resources and time management in HSTP.
?
Social skills= Developed capacities used to work with people to achieve goals for the purpose of coordination, instructing, Negotiation, persuasion, service orientation and social perceptiveness in HSTP.
?
Technical skills= Development capacities to design set up operate and correct malfunction involving Equipment Maintenance, selection, Installation, operation Monitoring and Analysis programming repairing trouble shooting and technique design in HSTP.
3. STYLE: Cultural style of the organization and how managers behave in achieving the organizational goals. Style refers to management style of the organization; the organization adopts both top – down as well as bottom – up approach in various situations. Sandesh the prince follows both Authoritarian and participative style. The management takes major strategic decisions regarding the company such as selection of suppliers and customers, accepting customer orders, financing, etc. It flows further through Departmental Heads to the senior supervisors, which is made implemented by the first line employee’s force. Such decisions are authoritative and follows top down style. The employees also take some of the decisions related to day – to – day operations, targets, growth aspects, etc. Such decisions are Participative in manner and follows bottom up style. Sandesh the prince is having many quality circles, which aim at solving problems efficiently which arrive within the company. The organization follows TQC principles, which refers to the deep commitment of an organization to quality and customer satisfaction.
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4. STRATEGY:
In general strategies refer to “The route that the organization has been chosen for its future growth, a plan, an organization formulates to gain sustainable competitive advantages. Strategy means those Actions that a Company plans in response to or applications of changes, in its external environment”. Every organization is structured around its products, services, technology or a combination of them. As such, the organization may have different work culture and organization structure defines roles and responsibilities and expects good work behaviors at further to improve it more. Hotel can improve productivity to great extent just by giving good service of the product. The quality of service provided is an achievement and a march towards higher profits. A new and creative way of thinking the service quality is adoption of processes and application of strategies to minimize the customer dissatisfaction.
5. SYSTEM:
“System” refers to all the rules, regulation, procedure, processes and routines that characterize how important work is to be done. It consists of financial systems, information systems, recruitment, promotion, and performance appraisal systems, etc. It includes both formal and informal systems that compliment the organization structure.
Information system:
The implementation of computers at Sandesh the prince has made information flow fast and reliable. The information is versatile since the company has a good back up.
Recruitment, Training and Development System:
Recruitment process starts with the identification of the vacancies by the department head of the respective department. A form requesting for the human resource is sent from the department to HRD.
Financial system:
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The financial system includes the primary activities like planning and budgeting cost accounting procedures and capital budgeting.
6. STAFF:
Staff means a group or team formed to carry out a particular function or a task, That the company has hired able people trained them well and assigned them to the right Jobs. This is done by the process of Selection, Training, Reward and Recognition, Retention, Motivation and assigning to appropriate work are all key issues. Hotel Sandesh the prince recruit its employees directly without any tests or interviews for low level employees but ask for working experience in other hotel, but conduct oral interview for several manager post in the hotel who comes under middle level employees.
HOTEL SANDESH THE PRINCE IS CLASSIFIED INTO:
Top level management
Middle level management
Low level management
TOP LEVEL MANAGMENT: It is the starting level of organization. Managing director comes under this level of management. And in this the other people like Board of Directors or any Partners will come. MIDDLE LEVEL MANAGEMENT: This is the second level in the Hotel Sandesh the prince and the employees of this level are designated as managers like front office manager, Accounts manager, banquette manager, cashier, and etc., LOW LEVEL MANAGEMENT: VVCE, DEPT. OF MBA, Mysore.
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This is the last level in the hotel management. Stewards, waiters, cook, and other workers like cleaners, security etc., comes under this level of management. 7. SHARED VALUE: Shared values are what engender Trust and link and organization together. Shared values are also the identity by which an organization is known throughout its business areas.
Pride Respect Integration Self discipline Motivation
PRIDE:
The employees feel pride to be the part of the organization because the managing director immediately responds to the problem of the employees whenever they are in problem.
REPECT:
They respect the customers, subordinates, peers and superior, and also employees respect their customers.
INTEGRITY:
They show highest level of integrity in their work and in company under all circumstances, they are truthful to the management. They work hard to the up-lift of the company. They are honest in the work.
SELF DISCILINE:
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They imbibe and practice of self – discipline in all the daily activities. The employees are self – controlled in their work. They complete the work within the given span of time. They have the goodwill power to complete the given work.
MOTIVATION:
They always motivated to give the best to the organization. Employees are enthusiast in maintaining the time. They complete their work with good inspired way.
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CHAPTER – 4 SWOT ANALYSIS
SWOT analysis examines the company’s key business structure & operations, history & products, and provides summary of its key revenue lines and structure lines and strategy. A SWOT analysis is a strategic planning tool used to evaluate the Strengths, Weakness, Opportunities and Threats involved in a project or in a business venture or in any other situation requiring a decision.
SOWT ANALYSIS OF HOTEL SANDESH THE PRINCE: STRENGTH:
? ? ? ? ? ? ? Differentiated products or services from competitors Location of our business Undamaged reputation Quality services Other aspects of business that adds value to our product or service Employee’s hard working Strong and high quality infrastructure
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? ? ? ? ? ?
Advance booking Customers feel hotel as a branded specially for room booking. Very close to the bus stand and railway station There is separate family & bar section. Good publicity. Adaptability of changing life styles.
WEAKNESS:
? ? ? ? There is no sufficient space for bar. Absenteeism rate is high in some of the departments. No participation of the lower workers in progress of strategic planning, fixing of goals & objectives.
OPPORTUNITIES:
? ? ? ? ? ? ?
New business opportunities Large number of employees Developing market such as internet Moving in to new market segment that offer improved profits Potential to increase customer base. Product and services expansion Opening to exploit new technologies
THREAT:
? ? Price war with competitors. Lack of political support to the hotel industry.
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CHAPTER - 5 ANALYSIS OF FINANCIAL STATEMENT
This is for your reference that at Hotel Sandesh The Prince Pvt. Ltd. financial document are very confidential. So due to company’s policies and practices I am unable to provide summary of company annual reports.
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CHAPTER 6 LEARNING EXPERINCE
Learning is a continuous process by which we acquire the knowledge that we apply to our future endeavor. The university has given me an opportunity to learn many aspects pertaining to the working of the organization. The objective of the project is to study the structure, style, system, skills, strategy, staff, shared values and functioning of various departments. A theoretical study of management practices will not offer a useful insight if not supplemented by a practical exposure. The Project work at Hotel Sandesh the prince exposed me to the management practices. The strategies studied in theory in a controlled environment will fail to deliver in the actual business scenario. Hence this study taught me that firms have to thrive in harsh market realities and even the best of the strategies may be ineffective. It was an enriching experience to work in Hotel Sandesh the prince. It gave me a good exposure where I acquired the practical knowledge about the overall functioning of the organization. The project work has given me an opportunity to study the marketing strategy and also make myself ready to face different situations which an individual would normally come across during the work life. The project provided an opportunity to relate theoretical aspects in working environment concepts such as delegation of authority, quality management, product development, etc. Constant innovation in product development and superior customer service has made Hotel Sandesh the prince what it is today. It helped me realize that any organization cannot be complacent with its current position. It has to continuously innovate and come out with new ideas. The interaction with the employees and the staff gave me an insight and a firsthand experience of the organizational scenario and has indeed widened my horizon of knowledge. The disciplined, friendly and supportive working environment leads to higher productivity. All the staff at Hotel Sandesh the prince works in a highly disciplined atmosphere.
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SPECIFIC LEARNING:While studying SWOT analysis of the company and the competitors, I realized that, the SWOT as a tool really benefits managers to take day-to-day decisions and give strategic dimension to it keeping in mind the strengths, weaknesses, opportunities and threats of each of these companies. The 7S framework gave a sort of birds eye view into strategy, structure, skill set, style, system, staff and shared values. I also realized the importance of shared values as it determines the very culture of the organization. Wide- ranging business, growing returns and a reputation to reckon, makes working with Hotel Sandesh the prince an enriching experience. Where entrepreneurial skills are valued, excellence is the by- word, and performance is a pre- requisite. To conclude, this study gave me practical insights to the working of an undertaking and in supplementing my theoretical learning. I am in better position to understand, comprehend the problems faced by the organization and to work under competitive environment. The project has helped me to acquire skill required to be competitive in near future.
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CHAPTER 7 LABOUR WELFARE MEASURES
ORIGIN OF LABOUR WELFARE ACTIVITIES:
The origin of welfare work in India may be traced from the First World War of 19141918. Since the First World War, it has been expanding steadily, mostly on voluntary basis. The economic depression also did much to temper the interest, which the war had kindled. The governments as well as industrialist were prompted to take active interest in welfare work due to the discontent and industrial unrest that prevailed in the country, and to some extent due to moral pressure brought to bear on them by the work of the International Labour Organization. The Second World War received and strengthened welfare movement, and the benefits resulting from a proper regard for the healthy and well being of the employees were gradually recognized, and employers co-operated with the government in the provision of improved amenities. Active interest in welfare facilities has survived the impetus of the war and though the welfare work in India is still considerably below the standards set up in other countries, it has come to stay and is bound to make rapid progress in the years to come, especially when the Indian republic is wedded to the ideal of a Welfare State and a socialist pattern of the society.
DEFINITION:
According to a report of the International Labour Organization, “Workers welfare should be understood as such services, facilities and amenities which may be established in the vicinity of an undertaking to enable the persons employed in them to perform their work in healthy, congenial to good health and high morale”. Employee welfare is a comprehensive term including various services, benefits and facilities offered to employees & by the employers. Welfare includes anything that is done for the comfort and improvement of employees and is provided over and above the wages. The welfare measures need not be in monetary terms only but in any kind/forms. Employee welfare includes monitoring of working conditions, creation of industrial harmony through infrastructure for health, industrial relations and insurance against disease, accident and unemployment for the workers and their families.
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The very logic behind providing welfare schemes is to create efficient, healthy, loyal and satisfied labor force for the organization. The purpose of providing such facilities is to make their work life better and also to raise their standard of living.
PURPOSE:
Labour welfare work thus serves the following purposes: ? ? ? ? ? Enables workers to have a richer and more satisfying life. Raises the standard of living of the workers by indirectly reducing the burden on their pocket. Absorbs the shocks injected by industrialization and urbanization on workers Promotes a sense of belonging among workers, preventing them from resorting to unhealthy practices like absenteeism, labour turnover, strike etc. To bring about the development of the whole personality of the workers to make a better workforce. The important benefits of welfare measures can be summarized as follows: ? They provide better physical and mental health to workers and thus promote a healthy work environment. ? Facilities like housing schemes, medical benefits, and education and recreation facilities for workers’ families help in raising their standards of living. This makes workers to pay more attention towards work and thus increases their productivity. ? Employers get stable labor force by providing welfare facilities. Workers take active interest in their jobs and work with a feeling of involvement and participation. ? Employee welfare measures increase the productivity of organization and promote healthy industrial relations thereby maintaining industrial peace. Welfare helps in keeping the morale and motivation of the employees high so as to retain the employees for longer duration.
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TYPES OF WELFARE MEASURES:
Employee welfare services may be classifieds into two broad categories. Labour welfare Services
1. Intramural
2. Extra-mural
1. INTRAMURAL: These services are provided within the establishment. These include latrines and urinals, washing and bathing facilities, crèches, rest shelters, canteens, uniform, medical aid, library, recreation facilities, free or subsidized food etc. 2. EXTRA-MURAL: These services are provided outside the establishment. These consist of housing accommodation, transport, maternity benefits, children’s education , sports fields, family planning and child welfare, holiday homes, leave travel facilities, workers cooperative stores fair price shops, credit societies, vocational guidance, interest free loans, etc. Welfare services may also be divided as voluntary and statutory. Many employers provide the following welfare facilities voluntarily (I) Housing: In view of acute shortage of housing accommodation in cities industrial
housing is an important part of employee welfare in India. An Industrial Housing Scheme was introduced in 1952. The National Commission on Labour recommended that the Government should take the major responsibility for housing. Fiscal and monetary
incentives should be provided (ii) Education: The Indian Industrial Commission(1918) and the Royal Commission on Labour(1931) stressed the need for work’s education. In 1957 the Government of India formulated an all India Scheme of worker’s education.
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(iii) Transportation: With the growth of industries, the distance between the workplace and residence of worker has increased considerably. It is therefore, necessary to provide proper transport facility. Employers should also advance loan for purchase of bicycles, scooters etc,. (iv) Recreation: Recreation in the form of music, art theatre, sports and games can play an important role in the physical and mental development of employees. (v) Consumer cooperative stores: The National Cooperative Development Board set up a committee in 1961. The committee suggested that employers should introduced consumer cooperative stores in their labour welfare programmers.
EMPLOYEE WELFARE SCHEMES
The employee welfare schemes can be classified into two categories viz. statutory and nonstatutory welfare schemes. The statutory schemes are those schemes that are compulsory to provide by an organization as compliance to the laws governing employee health and safety. These include provisions provided in industrial acts like Factories Act 1948, Dock Workers Act (safety, health and welfare) 1986, Mines Act 1962. The non statutory schemes differ from organization to organization and from industry to industry.
STATUTORY WELFARE SCHEMES:
The statutory welfare schemes include the following provisions: Drinking Water: At all the working places safe hygienic drinking water should be provided Facilities for sitting: In every organization, especially factories, suitable seating arrangements are to be provided. First aid appliances: First aid appliances are to be provided and should be readily assessable so that in case of any minor accident initial medication can be provided to the needed employee. Latrines and Urinals: A sufficient number of latrines and urinals are to be provided in the office and factory premises and are also to be maintained in a neat and clean condition.
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Canteen facilities: Cafeteria or canteens are to be provided by the employer so as to provide hygienic and nutritious food to the employees. Spittoons: In every work place, such as ware houses, store places, in the dock area and office premises spittoons are to be provided in convenient places and same are to be maintained in a hygienic condition. Lighting: Proper and sufficient lights are to be provided for employees so that they can work safely during the night shifts. Washing places: Adequate washing places such as bathrooms, wash basins with tap and tap on the stand pipe are provided in the port area in the vicinity of the work places. Changing rooms: Adequate changing rooms are to be provided for workers to change their cloth in the factory area and office premises. Adequate lockers are also provided to the workers to keep their clothes and belongings. Rest rooms: Adequate numbers of restrooms are provided to the workers with provisions of water supply, wash basins, toilets, bathrooms, etc.
NON STATUTORY SCHEMES:
Many non statutory welfare schemes may include the following schemes: Personal Health Care (Regular medical check-ups): Some of the companies provide the facility for extensive health check-up Flexi-time: The main objective of the flexi-time policy is to provide opportunity to employees to work with flexible working schedules. Flexible work schedules are initiated by employees and approved by management to meet business commitments while supporting employee personal life needs Employee Assistance Programs: Various assistant programs are arranged like external counseling service so that employees or members of their immediate family can get counseling on various matters.
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Harassment Policy: To protect an employee from harassments of any kind, guidelines are provided for proper action and also for protecting the aggrieved employee.
Medi-claim Insurance Scheme: This insurance scheme provides adequate insurance coverage of employees for expenses related to hospitalization due to illness, disease or injury or pregnancy. Employee Referral Scheme: In several companies employee referral scheme is implemented to encourage employees to refer friends and relatives for employment in the organization.
THE FACTORIES ACT, 1948
The act provides the following services to the workers ? ? ? ? ? ? Facilities for storing and drying clothes. Canteens, if more than 250 workers are employed Crèche where more than 30 women workers are employed. Welfare officer, wherever more than 500 workers are employed. Shelter, rest rooms and lunch rooms if there are more than 150 workers. First aid boxes or cupboards-one for every 150 workers. And ambulance facilities if there are more than 500 workers.
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WELFARE FACILITIES PROVIDED IN HOTEL SANDESH THE PRINCESS:
Hotel Sandesh The Princess provides two types of welfare facilities to its employees. It gives statutory facilities and other facilities which is provided by the company. The statutory facilities which are provided by the company are ESI, PF, leave and bonus. The facilities provided by the company are canteen, rest rooms, medical checkup, uniforms, first aid box etc.
STATUTORY AND VOLUNTARY BENEFITS: 1) EMPLOYEE STATE INSURANCE:
All permanent and probationary workmen who are covered under the ESI Act shall not be entitled for reimbursement of medical expenses from the company on account of sickness and instead shall be solely governed by the provisions of ESI Act. The ESI Act facilities are compulsory provision for all the employees which even includes a worker who works for even a day. The company pays pension every month in case of permanent disablement. The expenses met by the company in case of maternity is 100%, fever / sickness is 50%, accidents is 80%.The family members and dependents are also covered by the Act.
2) PROVIDENT FUND:
The employees’ fund was instituted by an act of parliament in 1952 for providing the social security benefit to the workplace engaged in non-government sector. The PF is calculated by taking 12% basic salary and DA which is deducted from the worker’s salary. Of the above 12%, 3.7% is covered under pension scheme. 13.61% is paid by the company (12% - employer, 1.1% - admission charges for PF officer, 0.5% - EDLI, 0.001% - admission for EDLI.). The worker who has crossed 10 years of service under account transfer gets PF after attaining the age of 54 years. If the worker resigns in middle is not eligible for PF. The PF scheme also provides loan facilities for house construction, weddings, hospitalization to the workers who have served the company for 7 years and above.
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3) BONUS
Bonus is also a statutory benefit provided to the workers. Bonus should be compulsorily being provided to every worker when the company earns profits. 8.33% is the minimum amount paid as bonus and maximum 20% is paid. Bonus is exempted to factories that is recently started ( up to 20 years ). Legally any worker cannot ask bonus more than 20%, but the company can pay more than that if it is willing. Bonus should be paid before 31st of November of the year. The worker who gets less than 10,000 of salary is eligible for bonus but payment of bonus is not compulsory for the worker who gets more than 10,000 of salary. OTHER WELFARE MEASURES: 1) FACILITY FOR SITTING: Suitable arrangements for Sitting are provided to those workers who are required to work in standing position, which is provided by the company. 2) FACILITY FOR STORING AND DRYING CLOTHES: In every company storing and drying clothes of the workers should be provided, where HSTP is also giving this facility to their workers. 3) FIRST AID APPLIANCES: In every company where one or more than 150 working are working First Aid Appliance should be provided. In HSTP First Aid Appliance are provided and maintained as prescribed. 4) SHELTERS, REST ROOM / LUNCH ROOM: In every company where in more than 150 workers are working shelter and lunch rooms should be provided in the organization. In HSTP shelters and rest rooms are provided and maintained in good condition but separate lunch rooms in not provided because there is already the canteen is existence for lunch. VVCE, DEPT. OF MBA, Mysore.
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5) CANTEEN: In every company where more than 150 workers are employed a canteen should be provided. HSTP provided the canteen facility and is maintained in a hygienic condition. Subsidized food is served in the canteen to the employees. As it in a hotel industry the employees are provided free food facilities which are beneficial to them. Canteen is situated within the campus of the organization, cleanliness maintained in the canteen. 6) CHILDREN EDUCATION: HSTP provides for middle and lower group appx RS.2500 to 5000 per child per annum is added to the salary of the employee for the children’s higher study. 7) TRAINING: The company is providing the training to employees in different areas of operations on continuous basis both by in house and by external sources. Some examples of the training are mentioned below. ? ? ? Training on Grooming Training for Personality Development Language classes
8) PROVDING UNIFORM: The Company issues uniform which employees are expected to wear during regular work. Two pairs of uniform will be provided to all employees to maintain discipline. 9) TRAVELLING ALLOWANCE: Companies provide conveyance facilities to their employees from the place of their residence to the place of work as most of the industries are located outside town and all employees may not get quarter facility. HSPT provides travel allowance up to Rs.800 included in their salary, and employees who go for business promotions the travel allowance will be paid at actual.
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TITLE OF THE PROJECT:
“Labour Welfare Measures” with reference to Hotel Sandesh The Prince
STATEMENT OF THE PROBLEM:
Welfare means faring or doing well. It is a comprehensive term, and refers to the physical, mental, moral and emotional well-being of an individual. Further, the term welfare is a relative concept, relative in time and space. It, therefore, varies from time to time, from region to region and from country to country. Labour welfare, also referred to as betterment work for employees, relates to taking care of the well-being of workers by employers, trade unions, and governmental and non-governmental agencies. Most of the companies try to satisfy their labors by providing good welfare facilities. To known the labour welfare measures of the company. I have undergone a project work in Hotel Sandesh The Prince Mysore.
OBJECTIVES OF THE STUDY:
1) The main objective of this study is to understand various employee welfare activities. 2) To know the various employee welfare measures undertaken in the company. 3) To know the procedures and practices followed to implement employee welfare. 4) To know the awareness level regarding the welfare schemes among the employees in the concern. 5) To find out the opinions of the employees about the welfare facilities and schemes provided to them by the management. 6) To know the practical difficulties faced by the management in executing the welfare measures. 7) To know that the welfare measures of the company is reaching the employees expectation. 8) To evaluate the effect of the welfare measures on employees performance.
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SCOPE OF THE STUDY:
The research can be extended the study to understand the welfare facilities of labour in Hotel Sandesh The Prince in order to provide an effective suggestion to improve the same. This will be helpful in understanding current portions of the respective company. And provide some strategies to extend this measure with title modification which is based on the internal policy of the company. This study can be used for understanding the potential of the workers. So that the survey is made all over the area of company and of this survey is made with both the male and female worker. This study also helps in manipulation of the basis expectation of the workers. This study will also helps the researcher to gain some valuable knowledge over the company.
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METHODOLOGY: Data collection:
Types of data collection involved are primary data and secondary data.
Primary sources of data:
It involves data collected as descriptive and qualitative nature. The following methods are used to collect the primary data. ? Questionnaire method: – This research work makes use of structured questionnaire to elicit information from various employees. Some information is also collected by unstructured questions. ? Interview method: – This research work makes use of personal interviews of various employees and management staff. The main soul of the information of the company I have collected is from the HR Manager.
Secondary sources of data:
The secondary data is collected with reference of manuals, books, journals and Sandesh The Prince website. The information regarding various welfare facilities provided under different acts. Especially under Factory Act and facilities provided by the organization was collected from magazines and reference books.
Data analysis
The sampling units undertaken to carry out this study is 25% of the employees working in HOTEL SANDESH THE PRINCE, MYSORE. These lection of 50 employees from the organization as sample is based on random sampling technique.
TOOLS FOR DATA COLLECTION is ? ? Survey method Field work
SAMPLE DESIGN FOR THE STUDY:
SAMPLE SIZE SAMPLE UNIT : : 50 Members Employees of Hotel Sandesh The Prince Mysore
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LIMITATIONS OF THE STUDY:
? ? ? ? ? ? ? Time was one of the limitations during the project work because of the lack of time the sample size was restricted to employees. The study was limited to some departments only as well as number of employees. Since this a very large unit, the sample size is restricted to 50. The respondents were unable or unwilling to give a complete and accurate response to certain questions. Since the data was collected using schedule, the interviewer’s inability to understand and record the response correctly is possible. The respondents have replied to the queries recalling from their memory. Therefore recall bias and personal bias are possible. Some false information may be given by the respondents.
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CHAPTER 8 ANALYSIS AND INTERPRETATION
DATA ANALYSIS AND INTERPRETATION
Analysis and interpretation plays the most important role in any research process. It helps to extract pertinent findings from the collected data by applying the statistical techniques in discovering additional findings. It converts raw data into meaningful data by bridging the gap between primary and secondary data. Analysis is done with an attempt to organize and summaries data in order to enhance the effect of results in such a way that enables to relate critical points with study’s objectives. The data has been collected from 50 respondents working in the organization, through survey methods by using questionnaire. For preparing questionnaire, care was take to see that questions were framed based on the objectives of the study. Questionnaire was basically designed to find out the Labour Welfare Measures in Hotel Sandesh The Prince. The data has that has been collected was analyzed using percentage method and tabulation method. Tables are prepared based on the responses obtained from the questionnaire and graphs are drawn with reference to tables wherever it is necessary. The interpretations made by collecting the data has been presented further….
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1. Table showing the workers view regarding the company’s approach towards labour welfare. Opinions EXECELLENT GOOD SATISFACTION POOR TOTAL No of respondent 19 15 14 2 50 % of respondent 38% 30% 28% 4% 100%
GRAPH 1: showing the workers view regarding the company’s approach towards labour welfare.
Employees views regarding company's approach
EXECELLENT GOOD 4% 28% 38% SATISFACTION POOR
30%
Interpretation:
From the above analysis 30% of the respondent feels that the labour welfare approach shown by the company is satisfactory, and the 38% is excellent and 28% is good and the remaining of under the poor level. Therefore, it is observed that majority of the employees has rated the company approach regarding labor welfare is excellent. As they are providing better facilities and encouraging workers to work more effectively.
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2. Table showing rest room facility provided by the company. Opinions EXECELLENT GOOD SATISFACTION POOR TOTAL No of respondent 35 10 03 02 50 % of respondent 70% 20% 6% 4% 100%
Graph 2: showing the rest place facility which is provided by company
Rest place
% of respondent
Yes
No
Don’t know Opininos
Interpretation:
From the above analysis 54% of the labours tell that rest room facility is excellent and 16% is telling that it’s good and 20% is founded that it’s satisfactory and 8% comes under poor level. Hence, most of employees are satisfied with the rest room facility provide by the company As individual taste and preferences differs it is very difficult to satisfy everyone at the work place but the survey says majority of them are satisfied with present facility.
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3. Table showing the condition of the work place where it is airy and comfortable. Opinions EXECELLENT GOOD SATISFACTION POOR TOTAL No of respondent 28 08 10 04 50 % of respondent 56% 16% 20% 8% 100%
Graph 3 showing the condition of the work place Airy and Comfortable work place
No of respondent
Excellent
Good
Satisfactory opinions
Poor
Interpretation
From the above analysis 56% of the labours tell that airy and rest place facility is excellent and 16% is telling that its good and 20% is founded that it’s satisfactory and 8% comes under poor level. Therefore, it is observed that majority of the employees has rated the airy and rest place facility as excellent. But still it requires some modifications. The company needs to constantly review and assess employees’ related problems and remedy the situation without delay.
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4. Table showing the facility provided for the storing the cloths in Sandesh The Prince.
Opinions Excellent Good Satisfactory Poor Total
No of respondent 20 16 9 4 50
% of respondent 40% 32% 18% 10% 100%
GRAPH 4 showing the facility provided storing cloths
Facility For Storing Cloths
execelent good satisfactory poor
10%
18%
40%
32%
Interpretation:
From the above analysis, it’s clear that 40% of the respondent feel is excellent and 32% is good and 18% is good and remaining 10% is under poor level. Most of the employees are satisfied with the facility provided by the company to store the cloths. But still company should improve the facility and satisfy the employees who as rated low.
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5. Table showing that does the Sandesh the Prince has provided canteen facility.
Opinions Yes No Total
No of respondent 50 0 50
% of respondent 100% 0 100%
GRAPH 5 showing about the canteen facility in the company.
Canteen Facility
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% yes opinions no
% of respondent
Interpretation:
From the above analysis, the respondent express that 100% canteen facility is provided by Sandesh The Princess. So, all the employees are satisfied with the canteen facility provided by the company. As the survey says that they are providing quality based food to attract and retain customers. which helps in organizational efficiencies.
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6. Table showing that do the canteen food is clean and hygienic.
Opinions Excellent Good Satisfactory Poor Total
No of respondent 25 12 10 03 50
% of respondent 50% 24% 20% 6% 100%
GRAPH 6 showing that about the canteen food
Canteen Food
% of respondent
Opinions
Interpretation:
From the above analysis majority of the respondent feels that 50% of the worker has tell its excellent and another 24% telling that is good and remaining of them are telling than it is satisfactory. Most of the employees feel that the food provided in the canteen is clean and hygienic. But still some of the employees feel that so more cleanliness should be maintained in canteen premises.
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7. Table showing first aid box containing all medicines in case of minor injuries.
Opinions Yes No Don’t Know Total
No Of Respondent 41 9 0 50
% Of Respondent 82% 18% 0 100%
GRAPH 7 showing first aid boxes containing all the medicines in the Sandesh The Prince.
First Aid Box Facility
90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Yes no Opinions Don’t know
% of respondent
Interpretation:
From the above analysis 82% of the respondent feels that the first aid box containing all medicines in case of minor injuries and 18% says no and some of them tell that they don’t know. Majority of the employees know that the first aid box contains all medicines in case of minor injuries. But still company should give awareness to those employees who don’t know about this. VVCE, DEPT. OF MBA, Mysore.
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8. Table showing that the worker views the regarding transport allowances by the company. Opinions Yes No Total No of respondent 35 15 50 % of respondent 70% 30% 100%
GRAPH 8 showing that regarding transport allowances
Transport Allowance Facility
Yes No
30% 70%
Interpretation:
From the above analysis 70% of the respondent feels that the company provided transport allowances (including salary). And some tell no. Most of the employees are satisfied with the transport allowance provided by the company. But some of them are not satisfied so company should take necessary steps to satisfy those employees by providing better transport system
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9. Table showing the educational assistance provided to workers children by company.
Opinions Yes No Don’t know Total
No of respondent 27 16 7 50
% of respondent 54% 32% 14% 100%
GRAPH 9 showing the educational assistance provided to workers children.
Educational Assistance
14% Yes No Don’t know
32%
54%
Interpretation:
From the above analysis 54% of the respondent feels that the company is providing educational assistance to their children (including salary), and 32% says no and remaining 1% comes under don’t know. It shows most of the employees are getting the education assistance for their children’s which helps them in financial assistance
. VVCE, DEPT. OF MBA, Mysore.
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10. Table showing employees view regarding training program conducted by the company. Opinions Excellent Good Satisfactory Poor Total No of respondent 28 12 06 04 50 % of respondent 56% 24% 12% 8% 100%
Graph 10 showing Employees opinion regarding training program conducted by the company
Training Program
% of respodents
Excellent
Good
Satisfactory opinions
Poor
Interpretation:
From the above analysis majority of the respondent feels that 56% of the worker has tell its excellent and another 24% telling that is good and remaining of them are telling than it is satisfactory. Hence, the training facility given by the company is satisfactory. They can improve training methods by providing both on the job and off the job training.
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11. Table showing the workers view regarded drinking water facility by the company. Opinions Excellent Good Satisfactory Poor Total No of respondent 32 14 2 2 50 GRAPH 11 shows the drinking water facility % of respondent 64% 28% 4% 4% 100%
Drinking Water Facility
70% 60% 50% 40% 30% 20% 10% 0%
% of respondent
Interpretation:
From the above analysis 64% of the respondent feels that the company provided water facility is excellent and 28% feels good and 4%is under satisfactory level and remaining 4% is in poor level. Hence, the facility of drinking in the organization is satisfactory and the most of the employees had given positive opinion.
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12. Table showing satisfaction level towards the Counseling process: Opinions Satisfied Moderately satisfied Dissatisfied Total No of respondent 30 15 5 50 % of respondent 60% 30% 10% 100
Graph 12 showing Satisfaction level towards the Counseling process
Counseling process
80% 60% 40% 20% 0% Satisfied Moderately satisfied Dissatisfied % of respondent
opinion
Interpretation:
60% of the workers from the collected sample were satisfied towards the counseling rendered to them by the company while 30% are moderately satisfied. Counseling helps in improving ones attitude, belief and confidence so better measures should be taken to improve counseling. Therefore, the organization can improve its counseling facility. .
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13. Table showing employees view regarding working conditions in the company.
Opinions Excellent Good Satisfactory Poor Total
No of respondent 35 10 04 01 50
% of respondent 70% 20% 8% 2% 100%
Graph 13 showing Employees view regarding working conditions in the company.
Working Conditions
8% 2% Excellent 20% Good Satisfactory 70% Poor
Interpretation:
From the above analysis 70% of the respondent feels that the company has provided excellent working condition and 20% feels good and 8% is under satisfactory level and remaining 2% is in poor level. By better seating arrangements, ventilation, lighting, better environment which increases individual efficiency.
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14. Table showing Employees satisfaction regarding the medical benefits provided by the company. Opinions Yes No Total No. of respondents 37 13 30 % of respondent 74% 26% 100
Graph 14 showing Employees satisfaction regarding the medical benefits provided by the company.
Medical Benefits
% of respondent
74%
26%
37 Yes
13 No
Interpretation:
From the above analysis 74% of the respondents are satisfied with the medical benefits and 26% are not satisfied. Hence, the medical benefits are effectively given by the organization and most of the employees are agreed upon.
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15. Table showing that the company has provided satisfactory welfare facility. Opinions Yes No Total No of respondent 35 15 50 % of respondent 70% 30% 100%
GRAPH 15 shows the satisfactory welfare facility
Welfare Facility
80% 70% % of respondents 60% 50% 40% 30% 20% 10% 0% Yes Opinions No
Interpretation:
From the above analysis 70% of the respondent feels that the company is provided. And other 30% feel no. Training to workers, educational assistance, rewarding employees, may help to increase efficiency. This shows that the organization can improve upon the welfare facility according to some of the employees.
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Chapter 9 FINDINGS AND SUGGESTIONS FINDING OF THE STUDY:
During the course of the project it was found that: ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The employees were satisfied by the welfare measures taken for employee’s welfare in Sandesh The Prince, Mysore. The rest place is good where the employees can rest in their free time which is provided by Sandesh The Prince and employees are satisfied with the facility. Work place has satisfactory ventilation but the employees feel there must be sufficient arrangement for fresh air wherever possible. The canteen should be improved in all ways like food quality and hygiene. The first aid box contains all the necessary medicines for minor injuries in Sandesh The Prince. There is no transport facilities provided, but travel allowances are included in the salary. Educational assistance is also provided to employees’ children which is included in the salary. Training facilities is satisfactory. The drinking water provided is of excellent quality in Sandesh The Prince. Employees are satisfied with the counseling provided to them. Most of the employees feel satisfied with medical benefits provided by the company. Employees feel the working condition provided by the company is excellent. The washing facilities is satisfactory in the Sandesh The Prince The facility relating to health center is also satisfactory but the workers feel that it has to be improved. The workers feel the necessity of better and improved canteen, drinking water and occupational health center. Overall the workers are satisfied with the welfare facilities provided to them by the company.
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SUGGESTIONS Some of the things and areas actually required some sort of improvement. For this some of
the suggestions are: ? Foremost important suggestion is that should provide trainees with proper training and should give the knowledge regarding actual working in the HR department as it is the core department of any organization. ? ? ? ? ? ? ? ? ? ? ? ? ? Separate and well-facilitated rest rooms should be provided to each and every department so that the employees can relax for some time from their busy schedules. Uniforms must be provided every year. The canteen menu should be revised regularly so that the workers work enthusiastically. Daily one fruit should be provided which gives strength to them. There is a need of promoting the present educational assistance for the workers children. Sitting arrangements must be made in the work place for the workers to take rest in between if needed. A little more cleanliness is required in the area canteen As per the number of employees in each department, the number of washrooms should be increased for the convenience of the employees. Educational allowances should also be provided in a better way. Special program must be started for creating awareness among the employee related to labour laws. More travel allowances should be provided to the workers or else transport facilities must be arranged. Employees should be given an opportunity to participate in the decision making process. The canteen, drinking water and occupational health center facilities should be improved. The drinking water taps are not easily accessible in some departments. Hence the company should verify and avail it.
VVCE, DEPT. OF MBA, Mysore.
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CHAPTER 10 CONCLUSION
It was indeed a great pleasure and wonderful experience for me interacting with the employees of Sandesh The Prince during my study of eight weeks. They were very co operative towards me without them my work wouldn’t have been so simple. The welfare schemes are important aspects in every organization which plays a very important role and such welfare schemes effectively improve the performance of the employees and workers and help the company in capturing the good marketing in present day competition. The employees and workers who are working in Sandesh The Prince have expressed that the welfare measures implemented by the company are satisfied but not completely satisfied and expressed that the company should take measures to satisfy the reasonable and legal demand of workers. Labour welfare awareness meetings and presentation must carry out periodically, this in turn helps to improve the labour satisfaction and the will show in the improvements of productivity. Labour welfare is very important to run the company successfully so the company should follow the welfare activities regularly to improve the labour satisfaction in their working environment. Therefore, I sincerely request the management to look into above matters and to take necessary measures to implement the suggestion made above for the betterment of the employees and workers in yours reputed company Sandesh The Prince limited.
VVCE, DEPT. OF MBA, Mysore.
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Chapter 11 ANNEXURE QUESTIONNAIRE
Dear Respondent, I, Sheethal M G studying in final semester MBA, from VVCE, as a part of my curriculum, a project has been undertaken on “LABOUR WELFARE” in Hotel Sandesh The Prince, Mysore. I request you to co-operate in responding to this questionnaire. The information sought will be purely used for academic purpose only. ……………………………………………………………………………… READ THE FOLLOWING QUESTIONS AND TICK THE APPROPRIATE ANSWER: Name: Age: Gender: Education: Designation: Department: Years of service: Marital status:
Married ( )
Unmarried ( )
1. The approach of labour welfare by the company is a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( )
2. The washing and rest place facilities provided is a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( )
VVCE, DEPT. OF MBA, Mysore.
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3. Is work place airy and comfortable? a) Excellent ( ) c) Satisfactory ( ) 4. Proper facilities for storing clothes a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( ) b) Good ( ) d) Poor ( )
5. Does the company have canteen facility? a) Yes ( ) b) No ( )
6. If yes, Is the canteen food clean and hygienic a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( )
7. The first aid box contains all medicine in case of minor injuries a) Yes ( ) c) Don’t know ( ) 8. Do the company provide transport allowances? a) Yes ( ) b) No ( ) b) No ( )
9. Is educational assistance provided to the employees children by the company? a) Yes ( ) c) Don’t know ( ) 10. The training program conducted by the company is
a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( ) Page 64
b) No ( )
VVCE, DEPT. OF MBA, Mysore.
LABOUR WELFARE MEASURES
11. The drinking water facility provided to you is a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( )
12. The Counseling process conducted by the company is a) Satisfied ( ) c) Dissatisfied ( ) 13. Is the working condition provided by the company is a) Excellent ( ) c) Satisfactory ( ) b) Good ( ) d) Poor ( ) b) Moderately Satisfied ( )
14. Do the employees getting medical benefits a) Yes ( ) b) No ( )
15. Do you think company has provided satisfactory welfare facilities? a) Yes ( ) c) Don’t know ( ) b) No ( )
Signature
Thank you for filling up this questionnaire and your co-operation is appreciated.
VVCE, DEPT. OF MBA, Mysore.
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CHAPTER 12 BIBLIOGRAPHY
BOOKS REFFERED: BOOK NAME
Human Resource Management Human Resource and Personnel Management . WEBSITE: ? ? ? ? ? www.google.com www.sandeshtheprince.com www.scribd.com www.citehr.com www.managementpradise.com
AUTHOR
V.S.P Rao K.Ashwathappa
VVCE, DEPT. OF MBA, Mysore.
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doc_975233164.docx