Is technology only for the urban people? This is the question they raised.
So I will begin with this thought, and a reference in passing to the ICT for disaster management query. I did not get a chance to respond to that and saw the many useful contributions, but I'd like to share my experience from being at two areas of disaster in two different parts of the world. One was in the floods of 7/11 in Mumbai floods, and another time when I was in the Caribbean when an earthquake that measured 7.0 on the Richter scale hit the island.
So, disaster management (solutions) and urban privileges, or lack of it: 7/11 in Mumbai has been extensively documented and the only two lifelines available during those days of incessant rain was one, a private FM channel and the other Rediff.com, both which flashed updates, requests, news, people asking about their loved ones etc. Even this was available only to those lucky to have power even in large posh complexes, as one of the power utilities had switched off all supply as a precautionary and repair measure. Water, power, newspaper, supplies all were affected adversely. Mobile networks were also down for large parts of time. Two years later, the fear is still very much unabated. Local people in suburbs like Chembur have formed small self help groups and demonstrated how lifesaving equipment such as floats etc can be made with discarded plastic bottles, tyres and everyday items.
It is the innovation and self-reliance of people in the ground and not any authorities or ICT solutions that the common citizens rely on. This is because after the disaster and the rhetoric, much is forgotten. Even horrendously neglected. And no visible changes are perceived at the ground level.
People in the Caribbean region live with cyclone forecasts almost all through the year, disasters happen routinely and so everyone is aware/committed to dealing with it – the authorities and the citizens. At regular intervals in the newspapers and media, there are advertisements about what to do in case of emergency. Maps and contacts of closest shelter are given for reference. List of what to stock (food items, candles etc) is published. Dummy evacuation procedures are held etc.
In contrast, neither the government nor the best media house does that even in the most urban city of Mumbai . I have no idea where the closest shelter is in case of any natural disaster or emergency. Is there a concept of shelter at all? For instance, Singapore subways are designed to become emergency shelters in case of war, chemical or natural disaster.
While many ICT solutions are relevant, what makes a difference is what is done on an ongoing basis during the time when there is NO disaster. Are more trees planted, are shelters built, are maps and emergency procedures available, explained and kept up-to date? In doing so, what is the scope for ICT interventions (better logistic and supply chain solutions for food delivery?) I make references to this merely as an instance of how the primary goal needs to be clear. Governance has to be an ongoing commitment and not only confined to development of technical systems.
Beyond the definitions, what does it mean when we use terms such as scalability, development, ICT and even e-governance. We all discussed how post offices could become CSCs. How will it change lives in a significant way for the people involved? Does post office staff have minimum amenities? In Mumbai, they barely have fans in the room during summer and broken windows and peeling paint. Do the postmen have cycles, houses to stay or home loans, insurance and such, medical and other benefits that work?
What does development mean to the people? ICT projects are as such largely seen as putting some activity or application online. But it is not really only restricted to such a narrow definition or scope. While ICT discussions focus on the "E" in e-governance, it is also really more about the "G". Is the governance, transparent, free of corruption, caring about welfare, and effective? Then the technology system will enable it to be more effective (thus enabling it to be scalable). If not, then the technology system has the hurdle of first to ensure it overcomes the ills of poor governance, which is not really its primary task.
Systems cannot replace bad governance or limitations in environment. For instance, early warning system is of no use to me if I have no shelter and escape routes. Thus systems begin by battling other factors, hence lose steam and impact. I think the problem (and solutions) begins with how we understand issues. After ICT professionals seek to put some applications and services online, unless it makes and brings a visible and better change and impact in daily life, it is not effective. Hence it never goes beyond pilots or small success and failures.
Again, in technology solution development and implementation, the end user is not to be dazzled by "see how wonderful this application is". The user needs to be comforted or assured by, "Will this save my buffalo that is ill?" or such - i.e. Benefits v/s Features. The issues are true of many other projects too, which never go beyond pilots – even large projects and investments with strong management backing, and the people behind it wonder why the silver bullet failed.
On leadership and management skills – on all counts I never tire of replying as many times as the question is asked – just look at the examples of dairy farming (and newer, microfinance). Both examples are of grassroots levels, in rural areas and with a combination of technology and other management factors that have proved successful. I don’t think it is necessary to opt for simple, low cost or indigenous technology to ensure success (the questions about dot-matrix v/s laser printers and such). That is an outcome of funds and budgets available. In fact the best global technology was made available to villagers to determine the fat content in milk in Khera Dist., more than twenty five years ago. And it worked.
Leadership is oft quoted, but again leadership is at all levels and from all quarters. One person may act as a catalyst at best. While Dr. Kurien is the father of the White Revolution, it is the millions of women at the grassroots who make it work. It is the same with SEWA or LIJJAT Pappad. Small enterprises like agarbatti and beedi making that changed the face of rural economy in South Kanara do not even have any one personality behind it.
Last week I read about PPP in Spices Farming in Assam and another one on how women in small towns are doing wedding shopping online for jewelry. Without doubt, ICT solutions are making access and reach available in many ubiquitous ways and we should not for a moment think it is not scalable. We need to be sure what we mean exactly when we discuss scale. To be effective, scale is one indicator, but so is replicability as has happened with the co-operative movement. From milk to oilseeds to fruit, fish and sugar. While milk and oil have flourished under the Amul/NDDB, sugar as all know is rampant with tales of corruption.
People behind any venture need to see it as both – a mission and a passion and a business proposition. Technology, Funds, Leadership, Zeal, Participation - it is no longer about "Or" but "And". There are also many other reasons that influence projects – Political, Legal, Statutory, Social, Emotional etc. Janagraha (a great idea in my view) is still only confined to one or two cities. Even within Karnataka, it has not spread like wild fire as I thought it should.
So is it about technical capability or more? Even today how many urban users do tax returns online? It is technically possible and users are well educated but it is still a cautious approach by users. It is a question of faith in the systems (both online and offline). Will it work? What if it doesn’t? What recourse is available to me? Poor legal recourse is a huge stumbling block.
Whether urban or rural, the underlying factors remain the same – reach, simplicity, trust, relevance, need, recourse, training, compulsion etc. This also in part explains why corporate projects are successful (there are many which fail and don’t go beyond pilots there too). Accountability for execution and support/recourse is available in most cases. Going back after the project is over and evaluating it, ruthlessly if required is done.
There will be losses and failures. To stay with them, not give up or to look beyond them and move quickly on to the next , the ability to learn from lessons both failures and success, share knowledge resources is the key, which to some extent which we try in forums such as these. While it is important to keep learning and innovating and doing more, it is not true completely to say projects don’t go beyond pilots. NDDB/AMUL is the best example or case study we have of projects that have centered around the goals of meeting basic needs of agrarian rural communities and successfully creating an alternative economy.
In this and in examples of SEWA, LIJJAT etc we have instances of ICT interventions that have helped develop rural communities from consumers to producers. (I’m not too sure if I can buy online from SEWA, can they export their creations and so on but this is the direction I would look at). Do we really need more and other varied examples than AMUL? The taste (and test) of India ?