Description
Institute Of Management Entrepreneurship and Management Innovations
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V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Entrepreneurship and Management of Innovations
Time: 2.5 Hrs. Date: 23/03/2015 Wt: 30 Marks
Instructions:
1. This is a closed book exaryination.
2. All the are compulsory.
3. Figures to the right indicate weightage of an individual question.
Q# 1
Q#2
Q#3
Q#4
Q#5
Discuss the functions and contributions of an entrepreneur m the
development of the country.
Explain in detail the factors influencing the capital structure. Also explain
the sources of long term finance and short term finance.
What do you mean by project? How are the projects classified?
Explain with suitable ilJ.ustrations "mapping the consumption chain".
Under the technical arrangements, which aspects of technical
collaboration/ agreements should be worked out by the entrepreneur?
(06)
(06)
(06)
(06)
(06)
V M PATEL INSTITUTE OF MANAGEMENT/ AMPICS
Ganpat University
Mid Semester Examination, MBA Semester IV
Management Control Systems
Time: 2.5 Hrs. Date: 24/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate marks of each question.
2. All questions are compulsory.
3. This is closed book examination.
Q#l
Q#2
Q#3
Q#4
Q#5
What is a profit center? What are the advantages of establishing
organization units as profit centers? What are the difficulties?
Compare EVA and ROI. Which is the better measure? Why? Explain
with examples for both.
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How to implement a Performance Measurement System? What are the
difficulties in implementation?
Describe Balanced Scorecard method. What are its advantages?
Read the case study and give the answer of the questions at the end of
case study
END OF PAPER
I
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(5)
(5)
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(1 0)
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Case ·.-
Southwest Airlines Corporation
In 2001, Southwest Airlines Corporation's (Southwest) year-end results
marked 29 consecutive years of profitability. Southwest, which was incorpo-
rated in Texas, commenced customer service on June 18, 1971, with three Boe-
ing 737 aircraft serving three Texas cities: Dallas, Houston, and San Antonio.
The company grew to become the fourth largest U.S. airline (in terms of
domestic customers carried). In 2002, it boasted a fleet of 366 Boeing 737 jets.
Southwest was the United States' only major short-haul, low-fare, high-
frequency, point-to-point carrier. (Refer to Exhibit 1 for comparative financial
data.)
Southwest had the lowest operating-cost structure in the domestic airline in-
dustry and consistently offered the lowest and simplest fares. Southwest also
had one of the best overall customer service records. In 2001, the airline had
35,000 employees and generated total operating revenues of$5.6 billion from a
passenger load factor of68.1 percent. Its stock exchange symbol was LUV, rep-
resenting Southwest's home at Dallas Love Field, as well as the theme of its
employee and customer relationships.
Fortune magazine consistently recognized Southwest as one of the top 10
businesses to work for in the U.S. and one of the most admired companies in the
world. Among airlines, Southwest ranked on top as the most admired airline
worldwide from 1997 through 2001. In 2002, The Wall Street Journal reported
Southwest Airlines ranked first among airlines for customer service satisfac-
tion, according to a survey by the American Customer Satisfaction Index. Busi-
ness Ethics listed Southwest in its "100 Best Corporate Citizens," a list that
ranks public companies based on their corporate service to various stakeholder
groups.
The Southwest Difference
Southwest did not employ the "hub-and-spoke" approach used by other major
airlines, such as United, American, and Delta. Instead, its approach was short-
haul (average flight time was 55 minutes) and point-to-point (e.g., Dallas to
Houston, Los Angeles to Phoenix). Southwest had no assigned seats, paid its
crews by trip, and used less congested airports (e.g., Baltimore instead ofWash-
ington's Dulles or Reagan; Manchester, N. H., instead of Boston, Mass.).
Forty-six percent of Southwest's passenger revenue was generated by online
bookings via southwest.com. In 2002, the cost per booking via the Internet was
about $1, compared to the cost per booking of $6-$8 through a travel agent.
This case was written by Professor Vijay Govindarajan and julie B. Lang (T'93), of the Tuck School of
Business at Dartmouth. ©Trustees of Dartmouth College. All rights reserved.
Sources: www.southwest.com; "What Management Is: How It Works and Why It's Everyone's
Business, " by joan Magretta, ©2002 The Free Press. NUTS! Southwest Airlines ' Crazy Recipe for
Business and Personal Success, by Kevin Freiberg and jackie Freiberg, © 1996 Bard Press, Inc.;
Southwest Aims East (Condensed), case study written by Steven Sullivan under the supervision of
Paul W. Harris, University of Virginia Darden School, Case no. UVA-M-0464. "The Talent Myth,"
The New Yorker, july 22, 2002.
EXHIBITJ . Comparative Financial Data on Selected Companies
' Five-Year Average: 1995-2000
. United . · American
return qn equity
' · Kk, ;
Five-year sales growth
,' 5.4.
{pe centage) . "
Five-year net income grdwth
3.0 6.5
(percentage) · 231.4
x, .,
Sales ($8) 19;3
30.2
2000 Data
. 18.1
..;;
15.2
16.7
As percentage of sales:
I . .Cost of goods sold
Gross margin
, . OperqtJQg income
· · Net income
76 89
11
11.0
Return.on equity (percentage) .
' 83
18
17.5
4.9
17
3.5
30
Terra Lycos, the largest global Internet network, reported that Southwest re-
ceived 50 percent more searches than any other airline.
Southwest pilots were the only pilots of a major U.S. airline who did not
belong to a national union. National union rules limited the number of hours
pilots could fly. But Southwest's pilots were unionized independently, allow-
ing them to fly far more hours than pilots at other airlines.
Other workers at Southwest were nationally unionized, but their contracts
were flexible enough to allow them to jump in and help out, regardless of the
task at hand. From the time a plane landed until it was ready for takeoff took
approximately 20 minutes at Southwest, and required a ground crew of four
plus two people at the gate. By comparison, turnaround time at United Airlines
was closer to 35 minutes and required a ground crew of 12 plus three gate
agents.
CEO Herb Kelleher, who founded Southwest, was deeply committed to a phi-
losophy of putting employees first. "If they're happy, satisfied, dedicated, and
energetic, they'll take real good care of the customers. When the customers are
happy, they come back. And that makes the shareholders happy."
1
Southwest's
walls were filled with photographs of its employees. More than 1,000 married
couples (2,000 employees) worked for the airline. The average age of a South-
west employee was 34 years. Southwest employees were among the highest
paid in the industry and the company enjoyed low employee turnover relative
to the airline industry.
Southwest's culture of hard work, high-energy, fun, local autonomy, and cre-
ativity was reinforced through training at its University of People, encourage-
ment of in-flight contests, and recognition of personal initiative.
1
joan Magretta, What Management Is: How It Works and Why It's Everyone's Business (New York: The
Free Press, 2002), p. 199.
\(\ U te
'_,f
Being in the people business a rigorous approach to hirin
1
Si\ . _
ployees. In 2001, Southwest reviewed 194,821 resumes and hired 6 g ·
employees. The company's hiring process was somewhat uni ·. J
screened candidates and conducted interviews, pilots hired pilots, . .,
agents hired gate agents. To better understand what the company so
·candidates, Southwest interviewed its top employees in each job function (e.g.,
pilots, gate agents, baggage handlers, ground crew) and identified their com-
mon strengths, then used these profiles to identify top candidates during the
interview process. Southwest hired for attitude as much as aptitude. Noted
CEO Kelleher, ''We want people who do things well, with laughter and grace."
2
Southwest initiated the first profit-sharing plan in the U.S. airline industry
in 197 4 and offered profit sharing to its employees every year since then.
Through this plan, employees owned about 10 percent of the company stock. In
2000, Southwest offered its employees a record-setting $138 million in profit
· sharing. This tax-deferred compensation represented an additional14.1 .per-
cent of each employee's annual salary.
Discussion Questions
1. What is Southwest's strategy? What is the basis on which Southwest builds
its competitive advantage?
2. How do Southwest's control systems help execute the firm's strategy?
2
Kevin Freiberg and jackie Freiberg, NUTS! Southwest Airlines' Crazy Recipe for Business and Personal
Success (Bard Press, Inc., 1996), p. 65.
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Time: 2.5 Hrs.
Instructions:
Mid Semester Examination, MBA Semester IV
Managing Hospitality Services
Date: 25-03-2015
1. It is a closed book examination.
2. All the questions are compulsory.
3. Figures on the right side indicates the marks of the questions
Wt: 30 Marks
Q-1 Write a note on scope of Hospitality Industry. Explain with an example of organization (6)
structure of any large hotel.
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Q-2 Describe the classification of Hotels based on Size, Ownership and star classification (6)
system with suitable examples.
Q-3 Explain co-ordination between Front-desk and House-keeping? How it is beneficial for the (6)
operation of Hotel?
Q-4 Discuss various functions of Room Division in a Hotel. How in - room services and (6)
facilities differ among various categories of hotel? Explain with genuine example.
Q-5 Describe various methods of pricing the rooms. Explain the factors influencing the room (6)
charges and pricing.
'END OF PAPER'
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Insurance Management
Time: 2.5 1-Irs. Date:25/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate marks of each question.
2. All questions are compulsory.
3. This is closed book examination.
Q#l
Q#2
Q#3
Q#4
Q#5
Q#6
Discuss the IRDf.: regulation for Licensing of Insurance Agents
Discuss the different types of claim and claim settlement process.
What is Third Party Administrator (TPA)? Discuss the
function of role and service offered by TPA.
What is Surveyor and loss assessor? Discuss the code of
conduct for them.
What are the important features of Life Insurance?
(a) Write Short Note: Bancasssurance
(5)
(5)
(5)
(5)
(5)
(3)
(b) If a per7on is having any property worth Rs.8,00,000 (2)
and for that fire insurance has been taken for sum
assured (S.A.) Rs 3,00,000 from company x and
(S.A. of) Rs 4.00.000 from company Y and due to the
fire the actual loss to the property is Rs 3.00.000 then
how the payment will be done by the company in this
case.
End of Paper
I
V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Services Marketing
Time: 2.5 Hrs. Date: 26.03.2015 Wt: 30 Marks
Instructions: (1) this is a closed book examination.
(2) Figures to the right indicate marks of the questions.
(3) All questions are compulsory.
Q#l Think of a service job you have had or currently have. How effective, in (5)
your opinion, was or is the organization in managing the elements of the
services marketing mix?
Q#2 Do you believe that any of your service expectations are unrealistic? (5)
Which ones? Should a service marketer try to address unrealistic customer
expectations? Also explain the concept of zone of tolerance.
Q#3 Explain five dimensions of service quality. Describe the service provided (5)
by a firm you do business with (assume services of your doctor) on each
of dimensions. Do you think, has your doctor distinguished himself/herself
from its competitors on any particular service quality dimension? Explain
with suitable experiences.
Q#4 Choose a service you are familiar with. Explain the service offered and (5)
develop a good service guarantee for it. Discuss why your guarantee is a
good one, and list the benefits to the company of implementing it.
Q#5 Develop a service blueprint for a internet based travel services. Compare (5)
and construct this blueprint to one for the same service delivered via more
traditional channels (such as a personal travel agent).
Q#6 Explain the following terms: (5)
(a) Service encounter
(b) Customer gap
************
V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Strategic Marketing and Brand Management
Time: 2.5 Hrs. Date: 27.03.2015 Wt: 30 Marks
Instructions: (1) this is a closed book examination.
(2) Figures to the right indicate marks of the questions.
(3) All questions are compulsory.
Q#l Discuss the use of BCG matrix in reviewing investment opportunities and (5)
assessing market attractiveness in detail. Support your answer with
suitable examples.
Q#2 Develop the customer-based brand equity pyramid for any brand of your (5)
choice. Also explain how these key dimensions affect brand equity.
Q#3 Discuss the criteria used for selection of brand elements. Give specific (5)
example relevant to each criterion. Also critically analyze the logo of
"ICC cricket world cup 2015".
Q#4 Pick a product category basically dominated by two main brands. Evaluate (5)
the positioning of each brand. Who are their target markets? What are
their point of parity (POP) and point of differences (POD)? Have they
defined their positioning correctly? And suggests how might it be
improved?
Q#5 Discuss how secondary associations can be leveraged in order to (5)
strengthen brand awareness and brand associations. Support your answer
with suitable examples.
Q#6 Explain the following terms:
(a) Brand recall
(b) Brand personality
*********
(5)
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Retail Management
Time: 2.5 Hrs. Date: 30-03-2015 Wt: 30 Marks
Instructions:
Q-1
Q-2
Q-3
Q-4
Q-5
Q-6
1. It is a closed book examination.
2. All the questions are compulsory.
3. Figures on the right side indicates the marks of the questions
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What is retail? Explain the significance of retail as an Industry. (5)
The same brand and model of personal computer is sold in specialty computer stores, (5)
discount stores, catergory specialists, and warehouse stores. Why would a customer
choose one store over the other ?
Why does the concept of ease of entry usually have less impact on chain retailers than on (5)
independent retailers ?
Do you think nonstore retailing will continue to grow faster than store-based retailing? (5)
Explain your answer by giving suitable examples.
What r the elements of store design ? (5)
Comment on this statement P'" A good location may let a retailer succeed even if its (5)
strategy mix is J1,lediocare." Xs it always true? Give examples.
'END OF PAPER'
V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Working Capital Management
Time: 2.5 Hrs. Date: 26.03.15 Wt: 30 Marks
Instructions:
(1) It is a closed book examination
(2) All the questions are compulsory.
(3) Figures to the right indicate the weightage of the question.
Q#1 Super steel Manufacturing Pvt. Ltd is considering the use of lockbox system to ( 5 )
handle its daily collections. The company's credit sales are Rs 160 crore per
year and it currently processes 1300 cheques per day. The cost of the lockbox
system is Rs 95,000 per year. The system allows for up to 1,000 cheques per
day. Any additional cheques are processed at an additional charge of Rs 1.50
per cheque. The company estimates that the system will reduce its float by 3
days. The firm's discount rate for equally risky projects is 15 percent, its tax
rate is 40 percent and its cost of short term capital is 12 percent.( assume 360
days a year)
a) How much be released for other use if the lockbox system is
used?
b) What net benefit will super gain from using lockbox system?
c) Should Super adopt the proposed lockbox system?
d) Assume now that the institution that offers the lockbox system requires
7, 00,000 compensating balance to be held for the complete year in a
non interest bearing account. Should Super adopt the system?
Q#2 Discuss the profitability versus risk tradeoffs associated with alternative levels (5)
of working capital investment.
Q#3 What is the objective function of a cash concentration system? Explain the (5)
Costs and benefits of a successful cash concentration system.
Q#4 Reynolds Equipment Company is investigating the use of various combinations (5)
of short term and loqg term debt in financing its assets. Assume that the
company bas decided to employ 30 crore in current assets along with 35 crore
in fixed assets in its operation next year. The anticipated sales and EBIT for
next year are 60 crore and 6 crore respectively. The company's income tax rate
is 40 percent. Shareholders' equity will be used to finance 40 crore of its assets,
with the remainder being financed by short term and long term debt. Reynolds
is considering implementing one of the following financing policies:
Policy Short term debt Interest rate (%)
Long Term Debt Short term debt
Aggressive 24 8.5 5.5
Moderate 18 8.0 5.0
Conservative 12 7.5 4.5
Page 1 of2
Determine
1) Rate of return on total Assets
2) Net working Capital Position
3) Current ratio
For all three working capital policies.
Q#5 Trident Industries projlects that cash outlays of 45 crore will occur uniformly
throughout the year. Trident plans to meet its cash requirements by periodically
selling marketable securities from its portfolio. The firm's marketable securities
are invested to earn 12 percent and the transaction cost is Rs 2700 per
transaction.
1) Use the Baumol Model to determine the optimum amount of transaction.
2) What will be trident's average cash balance?
3) How many transfers per year will be needed?
4) What will be the Tridents total annual cost of maintaining that cash
balance?
Q#6 A firm wants to implement the stone model. The lookout period will be for (5)
three days. The control limits will be adjusted by 10% for inner control limits.
The firms Lower Control Limit is 1,00,000 and Upper control limit is 3,20,000
and the return point is 1,75,000.
The next 8 d h f1 d b ays net c a ~ ows are proJecte to e
Day1
I
85,000
Day2 -40,000
Day3 50,000
Day4 15,000
Day5 25,000
Day 6 -55,000
Day7 -1,00,000
Day8 35,000
The day 1 starts with opening cash balance of 1, 50,000. Calculate the no of
investments and disinvestments that will take place.
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END OF PAPER
Page 2 of2
V. M. PATEL INSTITUTE OF MANAGEMENT
.. Ganpat University
Mid Semester Examination, MBA Semester IV
· International Financial Management
Time: 2.5 Hrs. Date: 27/03/2015 Wt: 30 Marks
Instructions:
1. This is a closed book examination.
2. All the questions are compulsory.
3. Figures to the right indicate weightage of an individual question.
Q # 1 Explain the importance of international finance in the context of (06)
"Business firms".
Q # 2 The Canadian Dollar is trading at CAD 1.43/USD and Euro is trading at (06)
Q#3
Q#4
Q#5
• 1.40/USD.
1. Calculate the Cf.
/Euro cross exchange rate.
2. If the cross rate between the CAD and the Euro is CAD 1.05/ • ,
then is there any scope for triangular arbitrage?
3. A market participant has USD 10 million, what is his gain or loss
when he moves 1. from USD to Euro to CAD and 2. from USD to
CAD to Euro?
Distinguish between forward contract and futures contract.
If the current sport exchange rate is Rs. 46/$. The nominal interest rate in
India and USA are 13% and 6% p.a. respectively. One year later Rs./$
forward exchange rate is Rs. 48/$. An investor with one year holding
period can borrow Rs. 46,000 or $ 1000. Is covered interest arbitrage
possible? Find out the total gain/loss of an investor after one year.
Following informatiorf is given about subsidiary company situated in
Singapore.·
1. Subsidiary company would be generating net cash inflow in the
following manner.
Year Net cash inflow (in S$)
Year 1 60,00,000
Year 2 60,00,000
Year 3 76,00,000
Year4 84,00,000
(06)
(06)
(06)
1. The subsidiary company blocks the funds (instead of remitting
fund at the end of each year to ·its parent company) until the
subsidiary are sold at the end of 4th year. The funds to be remitted
are used to purchase marketable securities that are expected to
yield 6% p.a. until at the end of 4
1
h year.
2. The corporate tax rate and withholding tax rate imposed by
Singapore Govt. are 35% and 10% respectively.
3. The salvage value of the firm at the end of 4th year is expected to
be S$ 10 million. Parent company has done the initial investment
of US$ 11 million.
4. The expected rate of return of the project is 15%.
Note: Assume that if funds are not blocked, then the all cash flows
generated by the subsidiary company are to be sent to the parent company
at the end of each year.
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Find out t ~ NPV of the project.
V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Time: 2.5 Hrs. .
Str11tegic Financial Management
Date: 30.03.2015 Wt: 30 Marks
INSTRUCTION:
• Right hand side indicates marks
• Answer to the point. Give appropriate example when needed.
Q#l A small firm has credit sales of Rs.80 lakh and its average collection period is (6)
80 days. The past experience indicates that bad-debt losses are around 1 per
cent of credit sales. The firm spends about Rs.120000 per annum on
administering its credit sales. This cost includes salaries of one officer and two
clerks who handle credit checking, collection etc .. , and telephone and telex
charges. These are avoidable costs. A non-recourse type factor is prepared to
buy the firm's receivables. He will charge 2 per cent commission. He will also
pay advance against receivables to the firm at an interest of 18 per cent after
withholding 10 per cent reserve. What should the firm do?
Q#2 Briefly explain the fonbs of payment in merger and acquisition. (4)
Q#3 Firm A is traded in market with risk premium of 6.5 per cent and beta of 0. 723. (4)
Firm A has debt equity ratio of 2:3 and having 8 per cent of before tax cost of
debt. If risk free rate of return is 6 per cent and tax rate is 40 per cent what
should be cost of fund? If firm A has expected cash flow of Rs.lOO lakhs with
no growth what should be the value of Firm A?
Q#4 List down methods for corporate restructuring and reorganization. (4)
Q#5 Reliance Ltd. (RL) is currently traded at Rs.50 with 500 lakhs shares (4)
outstanding. CEO is thinking about repurchase its 50 lakhs outstanding shares
at 20 per cent premium with the help of excess cash available. Following is
further information from P&L and B/S ofRL:
Total cash= Rs. 4000 lakhs and Other assets= Rs. 6000 lakhs
Total outstanding debt F Rs. 4000 lakhs
Net in o m ~ after tax = Rs. 1 000 lakhs
Excess cash that is available with RL = Rs. 3000 lakhs
If P/E ratio remain same even after repurchase plan and before tax earning on
excess cash was 5 per cent then find out pre and post repurchase EPS, book
value, market value, debt to equity ratio and return on book equity for RL.
Q#6 Define different anti-takeover defense strategy with illustration. (4)
Q#7 Firm A is passing through possibility of bankruptcy. Based on past experience ( 4)
it seems that there is 60 per cent possibility of bankruptcy. However, if firm A
sustains and continues its business there is possible cash flow of Rs. 100 lakhs
every year. If firm's cost of capital is 10 per cent and debt value of Rs. 700
lakhs then what should be equity value of firm A? If currently 30 lakhs shares
are outstanding what should be price of share for the firm A?
END OF PAPER
Page 1 of 1
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Legal Environment of HRM ·
Time: 2.5 Hrs :IDate: 26/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate individual marks of each question.
2. Be to the point & precise in answering each question.
3. Quote relevant examples in each question.
Q # 1 Write short notes on the following: (6)
a. Duties of Compensation Commissioner as per The Workmen's
Compensation Act, 1923
b. Provisions of Licensing, Registration & Approval as per The
Factories Act, 1948.
Q # 2 What are the provisions of Registration of Trade Union Act, 1926? (6)
Explain the between Registration & Recognition of Trade
umons. ,
Q # 3 If an employee is temporarily absent from work without giving (6)
information or taking permission of leave, can his services be
terminated? If so, what is the legal procedure to follow? Explain.
Q # 4 Enumerate the major provision of Occupational Diseases as per The (6)
W s Compensation Act, 1923.
Q # 5 Explain clearly the provisions of safety as per The Factories Act, 1948. (6)
Page 1 of 1
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V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Strategic Human Resource Management
Time: 2.5 Hrs Date: 27/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate individual marks of each question.
2. Be to the point & precise in answering each question.
3. Quote relevant examples in each question.
Q # 1 "The contexts in which human resources are managed in today' s (6)
organization are constantly changing. The larger environments in
which organizations operate can be state of constant change". In the
light of the above statement explain the various challenges of Strategic
Human Resource Management.
t'
Q # 2 Compare' and contrast traditional and strategic HR. Also explain in (6)
what types of organizations might traditional HR still be appropriate?
Q # 3 Write short notes on following : (6)
a. · Difference between job enlargement, rotation and enrichment.
b. Employee engagement.
Q # 4 Explain how does an organization's investment in staffing benefit the (6)
organization after an applicant becomes an employee.
Q # 5 Describe the pros and cons of employee pay being fixed versus (6)
variable and dependent on performance. How might such decisions
impact recruiting, motivation and retention.
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Page 1 of 1
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V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
International Human Resource Management
Time: 2.5 Hrs Date: 30/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate individual marks of each question.
2. Be to the point & answering each question.
3. Quote relevant examples in each question.
Q # 1 What are the reasons for using international assignments? Explain. (6)
Q # 2 Differentiate domestic HRM from international HRM. (6)
Q # 3 Explain the main characteristics of the four approaches in international (6)
staffing.
Q # 4 What are the specific HRM challenges in a networked firm? Explain. (6)
Q # 5 Explain the major factors which play a moderating role in (6)
international HRM.
Page 1 of 1
doc_352801827.pdf
Institute Of Management Entrepreneurship and Management Innovations
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V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Entrepreneurship and Management of Innovations
Time: 2.5 Hrs. Date: 23/03/2015 Wt: 30 Marks
Instructions:
1. This is a closed book exaryination.
2. All the are compulsory.
3. Figures to the right indicate weightage of an individual question.
Q# 1
Q#2
Q#3
Q#4
Q#5
Discuss the functions and contributions of an entrepreneur m the
development of the country.
Explain in detail the factors influencing the capital structure. Also explain
the sources of long term finance and short term finance.
What do you mean by project? How are the projects classified?
Explain with suitable ilJ.ustrations "mapping the consumption chain".
Under the technical arrangements, which aspects of technical
collaboration/ agreements should be worked out by the entrepreneur?
(06)
(06)
(06)
(06)
(06)
V M PATEL INSTITUTE OF MANAGEMENT/ AMPICS
Ganpat University
Mid Semester Examination, MBA Semester IV
Management Control Systems
Time: 2.5 Hrs. Date: 24/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate marks of each question.
2. All questions are compulsory.
3. This is closed book examination.
Q#l
Q#2
Q#3
Q#4
Q#5
What is a profit center? What are the advantages of establishing
organization units as profit centers? What are the difficulties?
Compare EVA and ROI. Which is the better measure? Why? Explain
with examples for both.
r
How to implement a Performance Measurement System? What are the
difficulties in implementation?
Describe Balanced Scorecard method. What are its advantages?
Read the case study and give the answer of the questions at the end of
case study
END OF PAPER
I
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Case ·.-
Southwest Airlines Corporation
In 2001, Southwest Airlines Corporation's (Southwest) year-end results
marked 29 consecutive years of profitability. Southwest, which was incorpo-
rated in Texas, commenced customer service on June 18, 1971, with three Boe-
ing 737 aircraft serving three Texas cities: Dallas, Houston, and San Antonio.
The company grew to become the fourth largest U.S. airline (in terms of
domestic customers carried). In 2002, it boasted a fleet of 366 Boeing 737 jets.
Southwest was the United States' only major short-haul, low-fare, high-
frequency, point-to-point carrier. (Refer to Exhibit 1 for comparative financial
data.)
Southwest had the lowest operating-cost structure in the domestic airline in-
dustry and consistently offered the lowest and simplest fares. Southwest also
had one of the best overall customer service records. In 2001, the airline had
35,000 employees and generated total operating revenues of$5.6 billion from a
passenger load factor of68.1 percent. Its stock exchange symbol was LUV, rep-
resenting Southwest's home at Dallas Love Field, as well as the theme of its
employee and customer relationships.
Fortune magazine consistently recognized Southwest as one of the top 10
businesses to work for in the U.S. and one of the most admired companies in the
world. Among airlines, Southwest ranked on top as the most admired airline
worldwide from 1997 through 2001. In 2002, The Wall Street Journal reported
Southwest Airlines ranked first among airlines for customer service satisfac-
tion, according to a survey by the American Customer Satisfaction Index. Busi-
ness Ethics listed Southwest in its "100 Best Corporate Citizens," a list that
ranks public companies based on their corporate service to various stakeholder
groups.
The Southwest Difference
Southwest did not employ the "hub-and-spoke" approach used by other major
airlines, such as United, American, and Delta. Instead, its approach was short-
haul (average flight time was 55 minutes) and point-to-point (e.g., Dallas to
Houston, Los Angeles to Phoenix). Southwest had no assigned seats, paid its
crews by trip, and used less congested airports (e.g., Baltimore instead ofWash-
ington's Dulles or Reagan; Manchester, N. H., instead of Boston, Mass.).
Forty-six percent of Southwest's passenger revenue was generated by online
bookings via southwest.com. In 2002, the cost per booking via the Internet was
about $1, compared to the cost per booking of $6-$8 through a travel agent.
This case was written by Professor Vijay Govindarajan and julie B. Lang (T'93), of the Tuck School of
Business at Dartmouth. ©Trustees of Dartmouth College. All rights reserved.
Sources: www.southwest.com; "What Management Is: How It Works and Why It's Everyone's
Business, " by joan Magretta, ©2002 The Free Press. NUTS! Southwest Airlines ' Crazy Recipe for
Business and Personal Success, by Kevin Freiberg and jackie Freiberg, © 1996 Bard Press, Inc.;
Southwest Aims East (Condensed), case study written by Steven Sullivan under the supervision of
Paul W. Harris, University of Virginia Darden School, Case no. UVA-M-0464. "The Talent Myth,"
The New Yorker, july 22, 2002.
EXHIBITJ . Comparative Financial Data on Selected Companies
' Five-Year Average: 1995-2000
. United . · American
return qn equity
' · Kk, ;
Five-year sales growth
,' 5.4.
{pe centage) . "
Five-year net income grdwth
3.0 6.5
(percentage) · 231.4
x, .,
Sales ($8) 19;3
30.2
2000 Data
. 18.1
..;;
15.2
16.7
As percentage of sales:
I . .Cost of goods sold
Gross margin
, . OperqtJQg income
· · Net income
76 89
11
11.0
Return.on equity (percentage) .
' 83
18
17.5
4.9
17
3.5
30
Terra Lycos, the largest global Internet network, reported that Southwest re-
ceived 50 percent more searches than any other airline.
Southwest pilots were the only pilots of a major U.S. airline who did not
belong to a national union. National union rules limited the number of hours
pilots could fly. But Southwest's pilots were unionized independently, allow-
ing them to fly far more hours than pilots at other airlines.
Other workers at Southwest were nationally unionized, but their contracts
were flexible enough to allow them to jump in and help out, regardless of the
task at hand. From the time a plane landed until it was ready for takeoff took
approximately 20 minutes at Southwest, and required a ground crew of four
plus two people at the gate. By comparison, turnaround time at United Airlines
was closer to 35 minutes and required a ground crew of 12 plus three gate
agents.
CEO Herb Kelleher, who founded Southwest, was deeply committed to a phi-
losophy of putting employees first. "If they're happy, satisfied, dedicated, and
energetic, they'll take real good care of the customers. When the customers are
happy, they come back. And that makes the shareholders happy."
1
Southwest's
walls were filled with photographs of its employees. More than 1,000 married
couples (2,000 employees) worked for the airline. The average age of a South-
west employee was 34 years. Southwest employees were among the highest
paid in the industry and the company enjoyed low employee turnover relative
to the airline industry.
Southwest's culture of hard work, high-energy, fun, local autonomy, and cre-
ativity was reinforced through training at its University of People, encourage-
ment of in-flight contests, and recognition of personal initiative.
1
joan Magretta, What Management Is: How It Works and Why It's Everyone's Business (New York: The
Free Press, 2002), p. 199.
\(\ U te
'_,f
Being in the people business a rigorous approach to hirin
1
Si\ . _
ployees. In 2001, Southwest reviewed 194,821 resumes and hired 6 g ·
employees. The company's hiring process was somewhat uni ·. J
screened candidates and conducted interviews, pilots hired pilots, . .,
agents hired gate agents. To better understand what the company so
·candidates, Southwest interviewed its top employees in each job function (e.g.,
pilots, gate agents, baggage handlers, ground crew) and identified their com-
mon strengths, then used these profiles to identify top candidates during the
interview process. Southwest hired for attitude as much as aptitude. Noted
CEO Kelleher, ''We want people who do things well, with laughter and grace."
2
Southwest initiated the first profit-sharing plan in the U.S. airline industry
in 197 4 and offered profit sharing to its employees every year since then.
Through this plan, employees owned about 10 percent of the company stock. In
2000, Southwest offered its employees a record-setting $138 million in profit
· sharing. This tax-deferred compensation represented an additional14.1 .per-
cent of each employee's annual salary.
Discussion Questions
1. What is Southwest's strategy? What is the basis on which Southwest builds
its competitive advantage?
2. How do Southwest's control systems help execute the firm's strategy?
2
Kevin Freiberg and jackie Freiberg, NUTS! Southwest Airlines' Crazy Recipe for Business and Personal
Success (Bard Press, Inc., 1996), p. 65.
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Time: 2.5 Hrs.
Instructions:
Mid Semester Examination, MBA Semester IV
Managing Hospitality Services
Date: 25-03-2015
1. It is a closed book examination.
2. All the questions are compulsory.
3. Figures on the right side indicates the marks of the questions
Wt: 30 Marks
Q-1 Write a note on scope of Hospitality Industry. Explain with an example of organization (6)
structure of any large hotel.
r
Q-2 Describe the classification of Hotels based on Size, Ownership and star classification (6)
system with suitable examples.
Q-3 Explain co-ordination between Front-desk and House-keeping? How it is beneficial for the (6)
operation of Hotel?
Q-4 Discuss various functions of Room Division in a Hotel. How in - room services and (6)
facilities differ among various categories of hotel? Explain with genuine example.
Q-5 Describe various methods of pricing the rooms. Explain the factors influencing the room (6)
charges and pricing.
'END OF PAPER'
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Insurance Management
Time: 2.5 1-Irs. Date:25/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate marks of each question.
2. All questions are compulsory.
3. This is closed book examination.
Q#l
Q#2
Q#3
Q#4
Q#5
Q#6
Discuss the IRDf.: regulation for Licensing of Insurance Agents
Discuss the different types of claim and claim settlement process.
What is Third Party Administrator (TPA)? Discuss the
function of role and service offered by TPA.
What is Surveyor and loss assessor? Discuss the code of
conduct for them.
What are the important features of Life Insurance?
(a) Write Short Note: Bancasssurance
(5)
(5)
(5)
(5)
(5)
(3)
(b) If a per7on is having any property worth Rs.8,00,000 (2)
and for that fire insurance has been taken for sum
assured (S.A.) Rs 3,00,000 from company x and
(S.A. of) Rs 4.00.000 from company Y and due to the
fire the actual loss to the property is Rs 3.00.000 then
how the payment will be done by the company in this
case.
End of Paper
I
V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Services Marketing
Time: 2.5 Hrs. Date: 26.03.2015 Wt: 30 Marks
Instructions: (1) this is a closed book examination.
(2) Figures to the right indicate marks of the questions.
(3) All questions are compulsory.
Q#l Think of a service job you have had or currently have. How effective, in (5)
your opinion, was or is the organization in managing the elements of the
services marketing mix?
Q#2 Do you believe that any of your service expectations are unrealistic? (5)
Which ones? Should a service marketer try to address unrealistic customer
expectations? Also explain the concept of zone of tolerance.
Q#3 Explain five dimensions of service quality. Describe the service provided (5)
by a firm you do business with (assume services of your doctor) on each
of dimensions. Do you think, has your doctor distinguished himself/herself
from its competitors on any particular service quality dimension? Explain
with suitable experiences.
Q#4 Choose a service you are familiar with. Explain the service offered and (5)
develop a good service guarantee for it. Discuss why your guarantee is a
good one, and list the benefits to the company of implementing it.
Q#5 Develop a service blueprint for a internet based travel services. Compare (5)
and construct this blueprint to one for the same service delivered via more
traditional channels (such as a personal travel agent).
Q#6 Explain the following terms: (5)
(a) Service encounter
(b) Customer gap
************
V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Strategic Marketing and Brand Management
Time: 2.5 Hrs. Date: 27.03.2015 Wt: 30 Marks
Instructions: (1) this is a closed book examination.
(2) Figures to the right indicate marks of the questions.
(3) All questions are compulsory.
Q#l Discuss the use of BCG matrix in reviewing investment opportunities and (5)
assessing market attractiveness in detail. Support your answer with
suitable examples.
Q#2 Develop the customer-based brand equity pyramid for any brand of your (5)
choice. Also explain how these key dimensions affect brand equity.
Q#3 Discuss the criteria used for selection of brand elements. Give specific (5)
example relevant to each criterion. Also critically analyze the logo of
"ICC cricket world cup 2015".
Q#4 Pick a product category basically dominated by two main brands. Evaluate (5)
the positioning of each brand. Who are their target markets? What are
their point of parity (POP) and point of differences (POD)? Have they
defined their positioning correctly? And suggests how might it be
improved?
Q#5 Discuss how secondary associations can be leveraged in order to (5)
strengthen brand awareness and brand associations. Support your answer
with suitable examples.
Q#6 Explain the following terms:
(a) Brand recall
(b) Brand personality
*********
(5)
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Retail Management
Time: 2.5 Hrs. Date: 30-03-2015 Wt: 30 Marks
Instructions:
Q-1
Q-2
Q-3
Q-4
Q-5
Q-6
1. It is a closed book examination.
2. All the questions are compulsory.
3. Figures on the right side indicates the marks of the questions
r
What is retail? Explain the significance of retail as an Industry. (5)
The same brand and model of personal computer is sold in specialty computer stores, (5)
discount stores, catergory specialists, and warehouse stores. Why would a customer
choose one store over the other ?
Why does the concept of ease of entry usually have less impact on chain retailers than on (5)
independent retailers ?
Do you think nonstore retailing will continue to grow faster than store-based retailing? (5)
Explain your answer by giving suitable examples.
What r the elements of store design ? (5)
Comment on this statement P'" A good location may let a retailer succeed even if its (5)
strategy mix is J1,lediocare." Xs it always true? Give examples.
'END OF PAPER'
V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Working Capital Management
Time: 2.5 Hrs. Date: 26.03.15 Wt: 30 Marks
Instructions:
(1) It is a closed book examination
(2) All the questions are compulsory.
(3) Figures to the right indicate the weightage of the question.
Q#1 Super steel Manufacturing Pvt. Ltd is considering the use of lockbox system to ( 5 )
handle its daily collections. The company's credit sales are Rs 160 crore per
year and it currently processes 1300 cheques per day. The cost of the lockbox
system is Rs 95,000 per year. The system allows for up to 1,000 cheques per
day. Any additional cheques are processed at an additional charge of Rs 1.50
per cheque. The company estimates that the system will reduce its float by 3
days. The firm's discount rate for equally risky projects is 15 percent, its tax
rate is 40 percent and its cost of short term capital is 12 percent.( assume 360
days a year)
a) How much be released for other use if the lockbox system is
used?
b) What net benefit will super gain from using lockbox system?
c) Should Super adopt the proposed lockbox system?
d) Assume now that the institution that offers the lockbox system requires
7, 00,000 compensating balance to be held for the complete year in a
non interest bearing account. Should Super adopt the system?
Q#2 Discuss the profitability versus risk tradeoffs associated with alternative levels (5)
of working capital investment.
Q#3 What is the objective function of a cash concentration system? Explain the (5)
Costs and benefits of a successful cash concentration system.
Q#4 Reynolds Equipment Company is investigating the use of various combinations (5)
of short term and loqg term debt in financing its assets. Assume that the
company bas decided to employ 30 crore in current assets along with 35 crore
in fixed assets in its operation next year. The anticipated sales and EBIT for
next year are 60 crore and 6 crore respectively. The company's income tax rate
is 40 percent. Shareholders' equity will be used to finance 40 crore of its assets,
with the remainder being financed by short term and long term debt. Reynolds
is considering implementing one of the following financing policies:
Policy Short term debt Interest rate (%)
Long Term Debt Short term debt
Aggressive 24 8.5 5.5
Moderate 18 8.0 5.0
Conservative 12 7.5 4.5
Page 1 of2
Determine
1) Rate of return on total Assets
2) Net working Capital Position
3) Current ratio
For all three working capital policies.
Q#5 Trident Industries projlects that cash outlays of 45 crore will occur uniformly
throughout the year. Trident plans to meet its cash requirements by periodically
selling marketable securities from its portfolio. The firm's marketable securities
are invested to earn 12 percent and the transaction cost is Rs 2700 per
transaction.
1) Use the Baumol Model to determine the optimum amount of transaction.
2) What will be trident's average cash balance?
3) How many transfers per year will be needed?
4) What will be the Tridents total annual cost of maintaining that cash
balance?
Q#6 A firm wants to implement the stone model. The lookout period will be for (5)
three days. The control limits will be adjusted by 10% for inner control limits.
The firms Lower Control Limit is 1,00,000 and Upper control limit is 3,20,000
and the return point is 1,75,000.
The next 8 d h f1 d b ays net c a ~ ows are proJecte to e
Day1
I
85,000
Day2 -40,000
Day3 50,000
Day4 15,000
Day5 25,000
Day 6 -55,000
Day7 -1,00,000
Day8 35,000
The day 1 starts with opening cash balance of 1, 50,000. Calculate the no of
investments and disinvestments that will take place.
r
END OF PAPER
Page 2 of2
V. M. PATEL INSTITUTE OF MANAGEMENT
.. Ganpat University
Mid Semester Examination, MBA Semester IV
· International Financial Management
Time: 2.5 Hrs. Date: 27/03/2015 Wt: 30 Marks
Instructions:
1. This is a closed book examination.
2. All the questions are compulsory.
3. Figures to the right indicate weightage of an individual question.
Q # 1 Explain the importance of international finance in the context of (06)
"Business firms".
Q # 2 The Canadian Dollar is trading at CAD 1.43/USD and Euro is trading at (06)
Q#3
Q#4
Q#5
• 1.40/USD.
1. Calculate the Cf.
/Euro cross exchange rate.2. If the cross rate between the CAD and the Euro is CAD 1.05/ • ,
then is there any scope for triangular arbitrage?
3. A market participant has USD 10 million, what is his gain or loss
when he moves 1. from USD to Euro to CAD and 2. from USD to
CAD to Euro?
Distinguish between forward contract and futures contract.
If the current sport exchange rate is Rs. 46/$. The nominal interest rate in
India and USA are 13% and 6% p.a. respectively. One year later Rs./$
forward exchange rate is Rs. 48/$. An investor with one year holding
period can borrow Rs. 46,000 or $ 1000. Is covered interest arbitrage
possible? Find out the total gain/loss of an investor after one year.
Following informatiorf is given about subsidiary company situated in
Singapore.·
1. Subsidiary company would be generating net cash inflow in the
following manner.
Year Net cash inflow (in S$)
Year 1 60,00,000
Year 2 60,00,000
Year 3 76,00,000
Year4 84,00,000
(06)
(06)
(06)
1. The subsidiary company blocks the funds (instead of remitting
fund at the end of each year to ·its parent company) until the
subsidiary are sold at the end of 4th year. The funds to be remitted
are used to purchase marketable securities that are expected to
yield 6% p.a. until at the end of 4
1
h year.
2. The corporate tax rate and withholding tax rate imposed by
Singapore Govt. are 35% and 10% respectively.
3. The salvage value of the firm at the end of 4th year is expected to
be S$ 10 million. Parent company has done the initial investment
of US$ 11 million.
4. The expected rate of return of the project is 15%.
Note: Assume that if funds are not blocked, then the all cash flows
generated by the subsidiary company are to be sent to the parent company
at the end of each year.
r
Find out t ~ NPV of the project.
V. M. PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Time: 2.5 Hrs. .
Str11tegic Financial Management
Date: 30.03.2015 Wt: 30 Marks
INSTRUCTION:
• Right hand side indicates marks
• Answer to the point. Give appropriate example when needed.
Q#l A small firm has credit sales of Rs.80 lakh and its average collection period is (6)
80 days. The past experience indicates that bad-debt losses are around 1 per
cent of credit sales. The firm spends about Rs.120000 per annum on
administering its credit sales. This cost includes salaries of one officer and two
clerks who handle credit checking, collection etc .. , and telephone and telex
charges. These are avoidable costs. A non-recourse type factor is prepared to
buy the firm's receivables. He will charge 2 per cent commission. He will also
pay advance against receivables to the firm at an interest of 18 per cent after
withholding 10 per cent reserve. What should the firm do?
Q#2 Briefly explain the fonbs of payment in merger and acquisition. (4)
Q#3 Firm A is traded in market with risk premium of 6.5 per cent and beta of 0. 723. (4)
Firm A has debt equity ratio of 2:3 and having 8 per cent of before tax cost of
debt. If risk free rate of return is 6 per cent and tax rate is 40 per cent what
should be cost of fund? If firm A has expected cash flow of Rs.lOO lakhs with
no growth what should be the value of Firm A?
Q#4 List down methods for corporate restructuring and reorganization. (4)
Q#5 Reliance Ltd. (RL) is currently traded at Rs.50 with 500 lakhs shares (4)
outstanding. CEO is thinking about repurchase its 50 lakhs outstanding shares
at 20 per cent premium with the help of excess cash available. Following is
further information from P&L and B/S ofRL:
Total cash= Rs. 4000 lakhs and Other assets= Rs. 6000 lakhs
Total outstanding debt F Rs. 4000 lakhs
Net in o m ~ after tax = Rs. 1 000 lakhs
Excess cash that is available with RL = Rs. 3000 lakhs
If P/E ratio remain same even after repurchase plan and before tax earning on
excess cash was 5 per cent then find out pre and post repurchase EPS, book
value, market value, debt to equity ratio and return on book equity for RL.
Q#6 Define different anti-takeover defense strategy with illustration. (4)
Q#7 Firm A is passing through possibility of bankruptcy. Based on past experience ( 4)
it seems that there is 60 per cent possibility of bankruptcy. However, if firm A
sustains and continues its business there is possible cash flow of Rs. 100 lakhs
every year. If firm's cost of capital is 10 per cent and debt value of Rs. 700
lakhs then what should be equity value of firm A? If currently 30 lakhs shares
are outstanding what should be price of share for the firm A?
END OF PAPER
Page 1 of 1
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Legal Environment of HRM ·
Time: 2.5 Hrs :IDate: 26/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate individual marks of each question.
2. Be to the point & precise in answering each question.
3. Quote relevant examples in each question.
Q # 1 Write short notes on the following: (6)
a. Duties of Compensation Commissioner as per The Workmen's
Compensation Act, 1923
b. Provisions of Licensing, Registration & Approval as per The
Factories Act, 1948.
Q # 2 What are the provisions of Registration of Trade Union Act, 1926? (6)
Explain the between Registration & Recognition of Trade
umons. ,
Q # 3 If an employee is temporarily absent from work without giving (6)
information or taking permission of leave, can his services be
terminated? If so, what is the legal procedure to follow? Explain.
Q # 4 Enumerate the major provision of Occupational Diseases as per The (6)
W s Compensation Act, 1923.
Q # 5 Explain clearly the provisions of safety as per The Factories Act, 1948. (6)
Page 1 of 1
r
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
Strategic Human Resource Management
Time: 2.5 Hrs Date: 27/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate individual marks of each question.
2. Be to the point & precise in answering each question.
3. Quote relevant examples in each question.
Q # 1 "The contexts in which human resources are managed in today' s (6)
organization are constantly changing. The larger environments in
which organizations operate can be state of constant change". In the
light of the above statement explain the various challenges of Strategic
Human Resource Management.
t'
Q # 2 Compare' and contrast traditional and strategic HR. Also explain in (6)
what types of organizations might traditional HR still be appropriate?
Q # 3 Write short notes on following : (6)
a. · Difference between job enlargement, rotation and enrichment.
b. Employee engagement.
Q # 4 Explain how does an organization's investment in staffing benefit the (6)
organization after an applicant becomes an employee.
Q # 5 Describe the pros and cons of employee pay being fixed versus (6)
variable and dependent on performance. How might such decisions
impact recruiting, motivation and retention.
r
Page 1 of 1
r
V M PATEL INSTITUTE OF MANAGEMENT
Ganpat University
Mid Semester Examination, MBA Semester IV
International Human Resource Management
Time: 2.5 Hrs Date: 30/03/2015 Wt: 30 Marks
Instructions:
1. Figures to the right indicate individual marks of each question.
2. Be to the point & answering each question.
3. Quote relevant examples in each question.
Q # 1 What are the reasons for using international assignments? Explain. (6)
Q # 2 Differentiate domestic HRM from international HRM. (6)
Q # 3 Explain the main characteristics of the four approaches in international (6)
staffing.
Q # 4 What are the specific HRM challenges in a networked firm? Explain. (6)
Q # 5 Explain the major factors which play a moderating role in (6)
international HRM.
Page 1 of 1
doc_352801827.pdf