Description
• BMS ISBM CASE STUDY ANSWER SHEETS
• BMS ISBM CASE STUDY SOLUTIONS
• GDM ISBM CASE STUDY ANSWER SHEETS
• GDM ISBM CASE STUDY SOLUTIONS
• MBA ISBM CASE STUDY ANSWER SHEETS
• MBA ISBM CASE STUDY SOLUTIONS
• EMBA ISBM CASE STUDY ANSWER SHEETS
• EMBA ISBM CASE STUDY SOLUTIONS
• MBA CASE STUDY ANSWER SHEETS
• EMBA CASE STUDY ANSWER SHEETS
• DMS ISBM ANSWER SHEETS
http://www.mbacasestudyanswers.com/reg.phphttp://www.mbacasestudyanswers.com/papers.php
CUSTOMER RELATION MANAGEMENT
1) Electronics market is a booming market, for a given product there are many
manufacturers having different features in their respective products. A customer,
who does not have knowledge of intricate features at electronic products and
practical significance as features, may choose wrong product. How this situation is
effectively addressed? hat principle of !"# is implemented here $ how?
%) &he difference between physically going to book store $ e' shopping is use of a
website as a link between buyer $ seller. How this link is made secure $
trustworthy by ama(on.com? How does this issue of trustworthiness affect
popularity of company? hat steps are taken for customer retention)
*) +ractically thousands of products, costing $ features are advertised on
ama(on.com. &hese products are viewed, ,udged $ compared by customers from
all over the globe. How is it ensured that every customer gets a personali(ed
e-perience of shopping? .oes the difference in cultures of customers from different
countries affect policy of marketing?
/) How is effective marketing achieved at minimum cost? hat special effort is taken
to meet e-pectations of customers? Are the strategies of company affected by
global e-perts? How is why?
0) Enlist the types of problems arising during the process of e'shopping. How are
customers involved in identifying $ solving them? on1t it be enough to appoint a
e-pert team to do this $ rely on their ,udgment. After all, e-pert opinion is always
sought by a company while formulating strategies. How transparently is this done?
2) !ustomers are, in most of cases, unaware of installing method of electronic
products. &rouble shooting too, is a ma,or part of past order follows up. 3f,
customers are from far distant areas $ states, how is all this done with minimum
cost? How is !"# relevant in this contest?
CUSTOMER RELATIONSHIP MANAGEMENT
!A4E 4&5.6 7 1
hat do you think about traditional !"#, version changed from !"# to !#", about
social !"#, comment and e-plain in detail differences between traditional !"# and
4ocial !"#.
!A4E 4&5.6 7 %
hat do you think about the characteristics and the impact of the model e-plain in
detail.
!A4E 4&5.6 7 *
.o you have any idea how many ways social media fits into customer engagement
strategies, e-plain in detail.
!A4E 4&5.6 7 /
!an you e-plain in detail &enets and principles of the 8ew #odel.
E-Business System
a) hat is E'shopping? hat are the advantages and disadvantages of e'shopping?
b) E-plain the concept of business process reengineering and its relationship with the productivity
parado- and E"+
c) hat are the security issues of E'commerce?
d) hat is e'payment? hy is orientation and standardi(ation re9uired for e'payment businesses?
e) .escribe the functional re9uirements for online selling and what speciali(ed services and servers
perform these functions.
f) hat do you understand by ? hat is the use of hyperte-t links in 3nternet access
g) hat are the security issues of E'commerce?
h) hat are the key technologies for :%: E'commerce? E-plain architectural models of :%: E'
commerce
E-BUSINESS SYSTEM
Case : 1
GM’s E-Business State!y
1. hat do you understand by the E':usiness strategy implementation across an organi(ation1s
value
chain?
%. hat are the rationale and benefits associated with e'commerce initiatives in an automobile
company?
*. hat are the !hannel conflict arising from e'business initiative?
Case : "
Mai#tt’s Cust#me - $#%use& E- Business State!y
1. &aking out the facts of the case , :ring out the importance of a customer'focused e'business
strategy
in the hospitality industry.
%. Establish the role of 3& in integrating different business processes to make them more
customeroriented
based on your understanding of the case.
Case : '
E-Strategies - Case Studies
1. :ring out the facts of the case.
%. 3dentify the various E'business initiatives.
*. hat are the strategies an organi(ation to focus in order to e-cel in the E'business.
/. Apart from the facts provided in the case, what other initiatives you can pro,ect keeping in mind
the
success of an organi(ation towards E'business.
Case : (
A PROACTI)E APPROACH TO EN)IRONMENTAL
;1) hy does .ell treat its stakeholders in a socially and ethically responsible manner?
;%) 3n your opinion, which of .ell1s strategies makes the most impact on the environment? E-plain
your answer.
;*) E-plain the importance of the oals.
e believe in establishing long'term relationships with our clients by delivering value added
services of high 9uality.
e are sensitive to our !lients re9uirements without compromising on values like 3ntegrity and
trust. 5nderstanding the abilities, offering them ?uality services and meeting our client1s
re9uirements at the right time are our @orte.
e are global leader in providing help to students for their !ase study Answers Assignment
4olutions, +ro,ects "eports, and &hesis Etc. Aur ultimate aim is students best results and there long
term relation with us. Aur services are focused on, on time delivery, superior 9uality, creativity, and
originality for every assignment we do.
e are in to this business since 1% years. And we are providing case study Answers, Assignment
solutions, #ultiple ?uestion Answers, +ro,ect "eports $ &hesis of more than 12 Intenati#na3 B
S%4##3 an& Uni5esities 6In&ian an& $#ei!n7
CASE STU+Y HELP:
#ost of the 3nternational : 4chools ;.istance Bearning) they provide Home base e-ams. And they provide
only few days to write case study solutions C ?uestion answers. @or 4tudents, working employees it1s very
difficult to finding the answers and to write. 4o we are here to help all !andidates ; PH+/ MBA/ EMBA/ +MS/
BMS/ G+M/ MIS/ MIB/ PG+MD). e are a team of highly committed professionals will help you to write
Answer sheets.
ASSIGNMENT HELP:
Assi!nment 8e8aati#n is 5ey 9i! tas: ;# in bulk from various importers e-'#umbai and
Gandla, M "s. 11,HHH per #&. &his is transported to its
ttling +lant at >urgaon through 10
#& capacity tank trucks ;called bullets), hired on annual contract basis. &he average
transportation cost per bullet e-'either location is "s. *H,HHH. 8ormally, % bullets per day are
received at the plant. &he company make payments for bulk supplies once in a month,
resulting in average time'lag of 10 days.
%) 4torage andttling 7 &he bulk storage capacity at the plant is 10H #& ;% - I0 #& storage
tanks) and the plant is capable of filling *H #& B+> in cylinders per day. &he plant operates
for %0 days per month on an average. &he desired level of inventory at various stages is as
under.
?B+> in bulk ;tanks and pipeline 9uantity in the plant) E three days average production C sales.
?@illed !ylinders E % days average sales.
?ork'in +rocess inventory E (ero.
*) #arketing 7 &he B+> is supplied by the company in 1% kg cylinders, invoiced M "s. %0H per
cylinder. &he rate of applicable sales ta- on the invoice is / per cent. A commission of "s.
10 per cylinder is paid to the distributor on the invoice itself. &he filled cylinders are
delivered on company1s e-pense at the distributor1s godown, in e-change of e9ual number of
empty cylinders. &he deliveries are made in truck'loads only, the capacity of each truck being
%0H cylinders. &he distributors are re9uired to pay for deliveries through bank draft. An
receipt of the draft, the cylinders are normally dispatched on the same day. However, for
every truck purchased on pre'paid basis, the company e-tends a credit of I days to the
distributors on one truck'load.
/) 4alaries and ages 7 &he following payments are made 7
?.irect labour E "e. H.I0 per cylinder ;ttling e-penses) E paid on last day of the month.
?4ecurity agency E "s. *H,HHH per month paid on 1Hth of subse9uent month.
?Administrative staff and managers E "s. *.I0 lakh per annum, paid on monthly basis on the
last working day.
0) Averheads 7
?Administrative ;staff, car, communication etc) E "s. %0,HHH per month E paid on the 1Hth of
subse9uent month.
?+ower ;including on .> set) E "s. 1,HH,HHH per month paid on the Ith 4ubse9uent month.
?"enewal of various licenses ;pollution, factory, labour !!E etc.) E "s. 10,HHH per annum paid
at the beginning of the year.
?3nsurance E "s. 0,HH,HHH per annum to be paid at the beginning of the year.
?Housekeeping etc E "s. 1H,HHH per month paid on the 1Hth of the subse9uent month.
?"egular maintenance of plant E "s. 0H,HHH per month paid on the 1Hth of every month to the
vendors. &his includes e-penditure on account of lubricants, spares and other stores.
?"egular maintenance of cylinders ;statutory testing) E "s. 0 lakh per annum E paid on
monthly basis on the 10th of the subse9uent month.
?All transportation charges as per contracts E paid on the 1Hth subse9uent month.
?4ales ta- as per applicable rates is deposited on the Ith of the subse9uent month.
2) 4ales 7 Average sales are %,0HH cylinders per day during the year. However, during the winter
months ;.ecember to @ebruary), there is an incremental demand of %H per cent.
I) Average 3nventories 7 &he average stocks maintained by the company as per its policy guidelines
7
?!onsumables ;caps, ceiling material, valves etc) E "s. % lakh. &his amounts to 10 days
consumption.
?#aintenance spares E "s. 1 lakh
?Bubricants E "s. %H,HHH
?.iesel ;for .> sets and fire engines) E "s. 10,HHH
?Ather stores ;stationary, safety items) E "s. %H,HHH
J) #inimum cash balance including bank balance re9uired is "s. 0 lakh.
K) Additional 3nformation for !alculating 3ncremental orking !apital .uring inter.
?8o increase in any inventories take place e-cept in the inventory of bulk B+>, which
increases in the same proportion as the increase of the demand. &he actual re9uirements of
B+> for additional supplies are procured under the same terms and conditions from the
suppliers.
?&he labour cost for additional production is paid at double the rate during wintes.
?NNNNNNNNNN8o changes in other administrative overheads.
?&he e-penditure on power consumption during winter increased by 1H per cent. However,
during other months the power consumption remains the same as the decrease owing to
reduced production is offset by increased consumption on account of compressors CAcs.
?Additional amount of "s. * lakh is kept as cash balance to meet e-igencies during winter.
?8o change in time schedules for any payables C receivables.
?&he storage of finished goods inventory is restricted to a ma-imum 0,HHH cylinders due to
statutory re9uirements.
NO. '
M?S HI-TECH ELECTRONICS
;a) As a financial consultant, advise the proprietor whether he should go for the e-tension of
credit facilities.
;b) Also prepare cash budget for one year of operation of the firm, ignoring interest. &he
minimum desired cash balance $ "s. *H,HHH, which is also the amount the firm, has on
Fanuary 1.rrowings are possible which are made at the beginning of a month and repaid at
the end when cash is available.
NO.(
SMOOTH+RI)E TYRE LT+
Automotive industry analysts e-pect automobile manufacturers to have a production of /,HH,HHH
new
cars this year and growth in production at %.0 per year onwards. Each new car needs four new tyres
;the spare tyres are undersi(ed and fall in a different category) 4moothdrive &yre e-pects the Hyper
&read to capture an 11 per cent share of the AE# market.
&he industry analysts estimate that the replacement tyre market si(e will be one crore this year
and that it would grow at % per cent annually. 4moothdrive &yre e-pects the Hyper &read to capture
an J per cent market share.
6ou also decide to consider net working capital ;8!) re9uirements in this scenario. &he
net working capital re9uirement will be 10 per cent of sales. Assume that the level of working capital
is ad,usted at the beginning of the year in relation to the e-pected sales for the year. &he working
capital is to be li9uidated at par, barring an estimated loss of "s. 1.0 crore on account of bad debt.
&he bad debt will be a ta-'deductible e-penses.
As a finance analyst, prepare a report for submission to the !@A and theard of .irectors,
e-plaining to them the feasibility of the new investment.
N#. 1
COMPUTATION O$ COST O$ CAPITAL O$ PALCO LT+
@rom the facts outlined above, what report would 8eha submit to theard of .irectors of
palco Btd?
NO. D
AR- LT+
Analyse the financial viability of the two options. hich option would you recommend? hy?
$INANCE MANAGEMENT
a) hat is meant by financing decisions? #ention two limitations of accounting rate of return.
b) E-plain @inancial "isk.
c) #ention the utility of public deposits as a source of fund.
.) E-plain operating Bease.
e) .iscuss the relation between debt financing and financial leverage.
@) hat is a letter of credit
g) .ifferentiate betweennus issue and stock split.
H) .efine the term Otake over.O
i) hat is !apital Asset pricing model?
,) How cost of preference share capital is calculated?
G) hat is dividend pay'out "atio?
l) E-plain the concept of !apital "ationing.
m) #ention two advantages of Bease financing.
n) .efine Economic Palue added in relation to shareholderOs value criteria.
$INANCIAL MGMT
;A). ;1).#r. 8imish holds the following portfolio. ;1H marks)
4hare :eta 3nvestment
Alpha H.K "s.1%, HH,HHH
:eta 1.0 "s. *, 0H,HHH
!arrot 1.H "s. 1, HH,HHH
hat is the e-pected rate of return on his portfolio, if the risk rate is I per cent and the
e-pected return on the market portfolio is 12 per cent?
;A). ;%). A share is selling for "s.2H on which a dividend of "s./ per share is e-pected at the end
of the year. &he e-pected market price after dividend declaration is to be "s.IH. !ompute the
following7 ' ;1H marks)
;i) &he return on investment Q in shares.
;ii) .ividend yield
;iii) !apital >ain 6ield
;
.3! Btd. provides the following data7 ;%H marks)
!omparative trial balance
#arch *1 year % #arch *1 year 1 3ncrease;.ecrease)
.ebit :alance %H 1H 1H
!ash "s.1KH "s. KH "s.1HH
orking capital ;other than cash) 1HH %HH ;1HH)
3nvestment ;Bong term) 0HH /HH 1HH
:uilding and e9uipment /H 0H ;1H)
&otal J0H I0H 1HH
!redit
Accumulated .epreciation %HH 12H /H
nds 10H 1HH 0H
"eserves *0H *0H '''
E9uity 4hares 10H 1/H 1H
*
&otal J0H I0H 1HH
3ncome 4tatement
@or the period ending #arch *1, year %
;Amount in "s lakh)
4ales "s.1HHH
!ost of >oods 4old 0HH
4elling E-pense "s.0H
Administrative E-penses 0H 1HH
Aperating 3ncome /HH
Ather charges
>ain on sale of building and e9uipment "s 0
Boss on sale of investments ;1H)
3nterest ;2)
&a-es ;1JK) ;%HH)
8et 3ncome after ta-es %HH
8otes7 ;a) &he depreciation charged for the year was "s.2H Bakh
;b) &heok value of the building and e9uipment disposed was "s 1H Bakh
;c)
+repare a !ash @low 4tatement ;:ased on A4'*)
;!). ;1). A. Btd. produces a product which has a monthly demand of /,HHH units. &he product
re9uires a component R which is purchased at "s.%H. @or every finished product one unit of
component is re9uired. &he ordering cost is "s.1%H per order and the holding cost is 1H per
cent per annum. ;1H marks)
6ou are re9uired to calculate7
;i) Economic order 9uantity
;ii) 3f the minimum lot si(e to be supplied is /, HHH units, what is the e-tra cost, the
company has to incur?
;iii) hat is the minimum carrying cost, the company has to incur?
/
;!). ;%). /. #aster &ools Btd. 3s currently operating its business at I0S level, producing *J%I0 units
of
a tools component and proposes to increase capacity utili(ation in the coming year by ** 1C* S over
the
e-isting level of production. ;1H marks)
&he following data has been supplied7
;1)5nit cost structure of the product at current level7
"s.
"aw #aterial 0
ages %
Averheads *
@i-ed Averhead %
+rofit *
NNNNN
10
;i) "aw #aterial will remain in stores for 1 month before issued for production. #aterial will
remain in process for further 1 month. 4uppliers grant / months credit to the company.
;ii) @inished goods remain in godown for % months
;iii) .ebtors are allowed credit for % months.
;iv) Bag in wages and overheads payments in 1 month, and these e-penses accrue evenly
throughout the production cycle.
;v) 8o increase either in cost of inputs or selling price is envisaged
6ou are re9uired to prepare a +ro,ected +rofitability statement and the orking !apital
"e9uirement at new level, assuming that a minimum cash balance of "s.%HHHH has to be
maintained.
;.). A stock is currently trading for "s.%K. &he risk less interest is I S p.a continuously
compounded. Estimate the value of European call option with a strike price of "s.*H and a time
of e-piration of / months. &he standard deviation of the stock1s annual return is H./0. Apply :4
model. ;%H marks)
0
;E). @ollowing is the E+4 record of A: Btd over the past 1H years. ;%H marks)
6ear E+4 6ear E+4
1H "s.*H 0 "s.12
K %H / 10
J 1K * 1/
I 1J % 1J
2 1I 1 ;1%)
;i) .etermine the annual dividend paid each year in the following cases7
;a) 3f the firm1s dividend policy is based on a constant dividend payout ratio of /H per cent
for all years
;b) 3f the firm pays at "s 1H per share, and increases it to "s 1% per share when earnings
e-ceed "s.1/ per share for the previous % consecutive years.
;c) 3f the firm pays dividend at "s I per share each e-cept when E+4 e-ceeds "s 1/ per
share, when an e-tra dividend e9ual to JH per centof earnings beyond "s.1/ would be
paid.
;ii) hich type of dividend policy will you recommended to the company and why?
;@). ;1). A 54 #8! has its subsidiary in 3ndia. &he subsidiary has issued 10 pr cent preference
shares of the face value of "s.1HH, to be redeemed at year'end K. @lotation costs are e-pected to
be 0 per centT these costs can be amorti(ed for ta- purpose during J years at a uniform rate.
&he corporate ta- rate is *0 per cent. .etermine the costs of preference shares from the
perspective of the subsidiary. ;1H marks)
;@). ;%) &he 54 inflation rate is e-pected to be "s.* per cent annually and that of 3ndia is
e-pected to be /.0 per cent annually. &he current spot rate of 54 U in 3ndia is "s./I./H2HC54 U.
;1H marks)
@ind the e-pected rate of 54 U in 3ndia after one year and after 0 years from now using
purchase power theory of e-change rate.
$INANCIAL @ COST ACCOUNTING
?1) A:! Btd. +roduces room coolers. &he company is considering whether it should continue to
manufacture air circulating fans itself or purchase them from outside. 3ts annual re9uirement is
%0HHH units. An outsider vendor is prepared to supply fans for "s %J0 each. 3n addition, A:! Btd
will have to incur costs of "s 1.0H per unit for freight and "s 1H,HHH per year for 9uality inspection,
storing etc of the product.
3n the most recent year A:! Btd. +roduced %0HHH fans at the following total cost 7
#aterial "s. 0H,HH,HHH
Babour "s. %H,HH,HHH
4upervision $ other indirect labour "s. %,HH,HHH
+ower and Bight "s. 0H,HHH
.epreciation "s. %H,HHH
@actory "ent "s. 0,HHH
4upplies "s. I0,HHH
+ower and light includes "s %H,HHH for general heating and lighting, which is an allocation based on
the light points. 3ndirect labour is attributed mainly to the manufacturing of fans. About I0S of it
can be dispensed with along with direct labour if manufacturing is discontinued. However, the
supervisor who receives annual salary of "s I0,HHH will have to be retained. &he machines used for
manufacturing fans which have a book value of "s *,HH,HHH can be sold for "s 1,%0,HHH and the
amount reali(ed can be invested at 10S return. @actory rent is allocated on the basis of area, and the
company is not able to see an alternative use for the space which would be released. 4hould A:!
Btd. #anufacture the fans or buy them?
?%) 5sha !ompany produces three consumer products 7 +, ? and ". &he management of the
company wants to determine the most profitable mi-. &he cost accountant has supplied the
following
data.
5sha !ompany 7 4ales and !ost .ata
.escription +roduct &otal
+ ? "
#aterial !ost per unit
?uantity ;Gg) 1.H 1.% 1./
"ate per Gg ;"s) 0H 0H 0H
!ost per unit ;"s) 0H 2H IH
Babour !ost per unit *H KH KH
Pariable Averheads per unit 10 1H %0
@i-ed Averheads ;"s .HHH) K,1I0
!urrent 4ales ;5nits ,HHH) 1HH 0H 2H %1H
+ro,ected 4ales ;5nits ,HHH) 1HK 00 1%0 %JK
4elling +rice per unit ;"s) 10H %HH %IH
"aw material used by the firm is in short supply and the firm can e-pect a ma-imum supply of *0H
lakh kg for ne-t year. 3s the company1s pro,ected sales mi- most profitable or can it be changed for
the better?
?*) .4? !ompany Btd, a diversified company, has three divisions, cement, fertili(ers and
te-tiles. &he summary of the company1s profit is given below 7
;"sC!rore)
!ement @ertili(er &e-tiles &otal
4ales %H.H 1%.H 1J.H 0H.H
Bess 7 Pariable !ost J.H K.2 0./ %*.H
C#nti9uti#n 1".2 ".( 1".D "E.2
Bess 7 @i-ed !ost ;allocated to
divisions in proportion to
volumes of 4ales)
J.H /.J I.% %H.H
+rofit ;Boss) /.H ;%./) 0./ I.H
After allocating the company1s fi-ed overheads to products the @ertili(ers, division incurs a loss of
"s %./ crore. 4hould the company drop this division?
09901366442 – 09902787224
$OREIGN EFCHANGE MANAGEMENT
CASE STU+Y : 1
#r Aak pays 54 U %HHH to buy a .ecember 1H* !all option on a 54 U 1,HH,HHH. 54 &reasurynd
at an
e-ercise price of 54 U 1H*. 3f the price rises above 54 U 1H*, #r Aak will gain from the difference
and if
the price falls below 54 U 1H*, the ma-imum amount that #r Aak may lose is the amount of
+remium paid.
?1) E-plain the term L4peculation1?
?%) .efine "isk #anagement in detail?
?*) .efine derivatives in detail?
?/) 4uggest #r Aak to hedge the above transaction position?
CASE STU+Y : "
4uppose 5nited 4tates dollar is relatively stable while the 3ndian rupee is suffering from sudden
inflationary
?1) .efine the meaning of @oreign E-change?
?%) hat are the E-change rate risks?
?*) hat are the factors influencing e-change rate risks?
?/) !omment L&he relationship between currencies is not always stable and therefore creates
e-change rate risk1.
CASE STU+Y : '
3n order to operate successfully, business communities need computer systems that can accurately
record and
summari(e their business transactions. &his type of information technology is called a :usiness
3nformative
?1) How :usiness 3nformation 4ystem support any business?
?%) E-plain the components of :usiness 3nformation 4ystem?
?*) .istinguish between computer hardware and software?
?/) E-plain the role and responsibilities of 3nformation &echnology +rofessionals.
CASE STU+Y : (
?1) hat is payment system?
?%) E-plain components of a payment system?
?*) E-plain the importance of payment system?
?/) E-plain the evolution of payment systems in various stages?
Genea3 Mana!ement
1. hat is 3nput $ Autput model?
%. .escribe some ma,or kinds of strategiesCpolicies $ the hierarchy of strategies?
*. hat do you mean by reengineering organi(ation $ E-plain key aspects?
/. hat is departmentation $ &ypes of departmentation?
0. .istinguish strength of appraisal against verifiable ob,ectives?
2. E-plain #aslow hierarchy of needs theory?
I. .efine Beadership with e-amples?
J. E-plain communication flow in the organi(ation?
GENERAL MANAGEMENT
CASE-1 : ATTEMPT ANY ( CASES/ E-UAL MAR,S PER CASE 6"2 Ma:s7
-uesti#ns :
1. Assume you want to lead the change to save the Gollkal plant. .escribe how you would proceed?
%. hat is the primary type of change needed ' technology, product, structure or peopleCculture?
*. hat techni9ues would you use to overcome union resistance and implement change?
CASE-" 6"2 Ma:s7
-uesti#ns
1. hat is more important the statement in a corporate culture document or actual managerial
behaviour?
%. hy did the @alcon e-ecutives act as they did?
*. hy didnOt employees like "ichards blow the whistle on @alcon, challenging the inconsistency
between values and behaviour?
/. How can e-ecutives go about changing the old values that govern an organi(ation?
CASE-' 6"2 Ma:s7
CASE-( : 6"2 Ma:s7
-uesti#ns
1. hat is the impact of A3.4 on businesses? .o you agree that businesses in the near future would
be actively interested in addressing the issue of A3.4? Fustify your answer
%. A:! !orporation wants to partner with an 8>A and address the issue of A3.4 around its factory,
discuss what steps should A:! !orporation take to initiate, manage and sustain its partnership
with the 8>A .
CASE-1 : 6"2 Ma:s7
-UESTIONS:
1) hat happened when +rakash got promoted to the position of Asst. #anager ;#arketing)? hy
did this happen?
%) 3f you were entrusted with the responsibility of managing 2 sales representatives $ creating an
effective sales team, how would you do it?
HOSPITAL A+MINISTRATION
Any $#u -uesti#ns6(F 12G(27
1. Hospital waste causing environmental pollution and leading to negative recycling with serious
medical and health conse9uences' .iscuss at length.
%. Geeping the Hospital staff e9uipped with latest knowledge in the new millennium in clinical,
technical and managerial competence is the need of the hour. 3dentify some new methods to achieve
the ob,ective.
*. Bist out the various areas of Hospital Administration. "eview them in your own style.
/. hat do you understand by the term #:A? Apply the concept to the Hospitals with appropriate
e-amples.
0. :ased on your study, establish certain #anagement techni9ues for the administrative
3mprovement and Administrative "eforms of Hospitals.
Case Stu&ies6"2F"G(27
!ase 8o.1
3ssues to be .iscussed
1. @acts of the case.
%. :y making additional study, Analyse the means to achieve
the ma,or ob,ectives as stated in the case.
*. How would you address the workforce problems as given in
the case effectively?
!ase 8o % H#s8ita3 *aste Mana!ement: A Case Stu&y #; C4an&i!a4 A&ministati#n
Issues t# 9e &is%usse&
1. @acts of the !ase.
%. Analy(e the different categories of waste as discussed in the case in your style by making
additional study.
*. !omment on the framed categories which are 1H in number.
/. How would you deal with the problem of Hospital waste management ;Add on to the suggestions
given in the case)
H#s8ita3ity Mana!ement
1. hat is the importance of indoor leisure in hospitality?
%. rite a note on bar'attached restaurants.
*. hat are the functions of rooms department? ,
/. Autline a typical food service system and its subsystems.
0. hat are the problems of food preparation?
2. .efine the termsV HotelV andV Hotel chainsV.
E. .iscuss how a front office in a lu-ury hotel is administered.
H. .escribe the various steps involved in menu planning
09901366442 – 09902787224
H#te3 Mana!ement
?1) hat are the minor operating departments of a hotel? E-plain each.
?%) hat are the basic principles in re9uisitioning guest and cleaning supplies?
?*) rite short notes on the following ;Any %)
a) "ole of the housekeeping control desk.
b) Bost and found procedure
c) "esponsibilities of the +ublic area supervisor.
?/) How can we reduce physical stress?
?0) hat are the types of notices in a house keeping operation?
?2) How do small hotels survive?
?I) E-plain briefly what services dos a franchisor provide to a franchisee?
?J) E-plain the role of maintenance ;engineering department)?
?K) .iscuss the relationship between management and supervisors?
?1H) E-plain the meaning of the various occupancy codes?
HUMAN RESOURCE MANAGEMENT
Case B1 6 "2 Ma:s7
-uesti#ns
1. 3f you were the programmer, would you want to work at #icrosoft? hy or hy not?
". How many activities in this case can you tie into specific motivation theories? Bist the
activitiesT list the motivation theories, and how they apply.
'. As #icrosoft continues to get larger and its growth rate flattens do you think #anagement
will have to modify any of its motivation practices? Elaborate.
(. !an money act as a motivator? E-plain.
Case-" 6"2Ma:s7
-uesti#ns
1. hat should Atlantic #utual #anagement do, if anything, to cope with the aftereffects of
KC11?
". How long would 6ou e-pect employees to be adversely affected by KC11 if a company
provides no formal assistance for dealing with anger and stress?
'. hat, if anything, should #anagement do about employees who appear to be suffering from
such kind or trauma and stress, but will neither admit it nor accept help from their employee?
(. Autline the role of H" specialist in providing a safe and healthy environment for employees.
Case B ' 6"2 Ma:s7
-uesti#ns
1. .o you think the company has any orientation programme? 3f yes, discuss its effectiveness.
". 3f employees were properly selected, there should be no need for an orientation programme=.
!omment on the statement.
'. 3f 6ou were +atil, how would you react to the above situation?
(. .iscuss the purpose of orientation. hat are various re9uisites of an effective programme?
Case-( 6"2Ma:s7
-uesti#ns
1. According to 6ou, why did the :s111H 4cheme succeed and the &?# 4cheme failed in A:!
engineering? .efine the term oogle different from those offered by other search
engines? .iscuss with specific reference to technology, corporate client servicing and customer
friendliness.
%. #ost dotcom companies relied heavily on online advertisements as the primary source of
revenue, and many also spent a lot of money on advertising their brands. However, >oogle did not
do so W and was still rated as the world1s most preferred search engine. !ritically discuss >oogle1s
business model in the light of the above. as >oogle1s decision not to use conventional advertising a
wise one or not?
*. oogle has stolen /HS of the search market directly at the e-pense of
AAB, #48, and 6ahoo.= .o you think >ooglcs leadership position is going to become a threat to the
company1s future growth and survival? hat measures should the company take in order to sustain
its position as the leading 3nternet search services provider in the future?
?.1) ive your view on overnment and industry. >ive your reasons.
-uesti#ns
1. hat is the difference between American production policy and Fapanese production policy?
%. here the Fapanese E-cel?
*. 3n 9uality control of &oyota what do you observe?
/. !an Fapanese, be really leader in auto production and marketing, all over the world? Fustify your
moves.
-UESTIONS
1. .escribe the ways in which international business has an impact on your life.
%. +ick an 3ndian corporation with which you are familiar and analyse the reasons why it might be
motivated to e-pand its internationalism.
*. hat sorts of ad,ustments might #c.onald1s have to make in its operations in 3ndia?
/. hat do you believe 3ndia must do to improve its international competitiveness?
5. How do you perceive your managerial career will have an impact by the phenomenon of
international business?
-UESTIONS:
1. .escribe some recent changes in your life or in your community that reflects
the world1s shift from the est to the East.
%. hat factors would you suggest are behind the shift from the est to the East?
*. .id Fapanese management style evolve from the Fapanese culture, or did Fapanese culture evolve
from Fapanese management style?
/. .escribe the business'government ties that result in Fapanese trade barriers.
5. hich of the @our &igers of Asia do you believe has the greatest potential for long'term
economic growth? hy?
2. hat must !hina do to realise the magnitude of economic success earned by the Fapanese?
I. Autside of 4ingapore, which of the other A4EA8 nations holds potential for economic success?
hy?
Case -1 612 Ma:s7
1. .iscuss the advantages and disadvantages of the various forms of departmentali(ation?
%. hat are the strengths and weaknesses of a bureaucratic organisation?
*. How does downsi(ing make firms more competitive in the global arena?
/. !ompare and contrast bureaucratic control with clan control. hich is better?
0. .iscuss the strengths and weaknesses of budgeting?
2. How can a manager make control systems more effective?
P#3iti%a3 Ris: Assessment an& Eu# +isney
-UESTIONS
1. .escribe the ma,or conflicts that arise between the host country and the #8!.
%. .iscuss the ma,or conflicts that arise between the home country and the #8!.
*. hat role does ideology play in the manifestation of political risk?
/. Evaluate both the good and bad features of international law as it impacts international business.
0. 4peculate the main reasons behind the various forms of host country intervention?
2. >ive recent e-amples of international situations in which #8!s have been at severe risk due to
host country 3nstability?
I. "eview the various forms of protection from political risk that are available to #8!s?
Intenati#na3 Ta&e
1. hat is international :usiness? E-plain nature of international business.
%. E-plain theories of global trade and investments.
*. E-plain political and technical environments in Europe and its effects on
>lobal trade.
/. How does the cultural environment in a country affect on global trade? E-plain with suitable
e-ample.
0. E-plain the role of international strategic management.
2. E-plain the significance of technology transfers in global trade.
I. rite a detailed note on international marketing.
J. E-plain the role of international financial management in global trade.
K. hat are the different ways of financing foreign trade?
1H. hat are different international strategic alliances? E-plain with the help of e-amples.
Intenati#na3 Business
1. .o a 4A& analysis for ipro in the 3ndian market conte-t and discuss the appropriateness
;or otherwise) of its domestic strategy.
". Are ipro1s forays into the international markets with respect to entry, mode, etc. right? 3f
not, what are the alternatives you would suggest?
'. How can ipro1s corporate strategy be kept fle-ible enough to adapt to increasing
competition and changing realities?
(. Attempt a Ltechnology road map1 for ipro for the ne-t five years !hart a course of strategy
w.r.t. markets, which the company can adopt.
1) 3n what way has operations management let competitive advantage to Bi $ @ung?
%) How effective is Bi $ @ung1s value chain configuration? 3neffective? .iscuss.
1) 3s gross domestic product per capita a useful indicator of 3nternational competitiveness in the
E5?
%) 3s it fair to point the blame for the E51s poor international competitiveness at infle-ible labour
markets, regulated goods and services markets, and a general lack of competition? hat
alternative e-planations might be suggested?
*) hat appears to be the problem with the E51s banking sector?
/) 3s the number of patents registered a useful indicator of superior 3nternational
competitiveness? hy do you think the 54A does well in this area?
0) 4hould the E5 consider more targeted intervention in the form of subsidies or strategic trade
policy?
1. hat strategy was 5nilever pursuing before its early 1KKHs reorganisation? hat kind of
structure did the company have? ere 5nilever1s strategy and structure consistent with each
other? hat were the benefits of this strategy and structure? hat wore the drawbacks?
%. :y the 1KKHs, was there still a fit between 5nilever1s strategy and structure and the operating
environment in which it competed? 3f not, why not?
*. hat kind of strategy and structure did 5nilever adopt in the 1KKHs? 3s this appropriate
given the environment in which 5nilever now competes? hat are the benefits of this
organisational and strategic shift? hat are the costs?
INTERNATIONAL BUSINESS
a) hat was the critical catalyst that led Godak to start taking the Fapanese market seriously?
;b) @rom the evidence given in the case do you think Godak1s charges of unfair trading practices
against @u,i are valid? 4upport your answer.
1 hich company is truly #ultinational ? hy?
% Bist three differences between !ompany , #ulti 8ational company and &rans #ulti 8ational
!ompany ?
;a) E-plain why #8!s have located " $ . centres in developing countries?
;b) #ention the areas where " $ . activities can easily be decentralised.
PG Btd a multi'product !ompany, furnishes you the following data relating to the year %HHH.
@irst Half of the year 4econd Half of the year
4ales "s. /0,HHH "s. 0H,HHH
&otal !ost "s. /H,HHH "s. /*,HHH
Assuming that there is no change in prices and variable costs and that the fi-ed e-penses are
incurred e9ually
in the two half years periods calculate for the year %HHH.
1. &he +rofit Polume ration
%. @i-ed E-penses
*. :reak'Even 4ales
/. +ercentage of margin of safety.
0 marks each
09901366442 – 09902787224
Intenati#na3 Ta&e
1 Are the 3ndian companies getting impacted by the globali(ation? &o what an e-tent international
policies have influenced globali(ation?
%. hat were the advantages and disadvantages of >A&& ?
1. &o what an e-tent &A'>A&4 "egime has influenced higher education in 3ndia?
%. E-plain as to why @.314 in manufacturing increases employment but in retail might have adverse
effect on the ,obs of many?
Investment Analysis Management
Downloaded Data of Bank of Baroda and HDFC Bank from www.nseindia.com of last 11 years has been
summaried as follows. !ou are re"uired to analye the data using appropriate statistical tools# interpret the
results and pro$ide necessary ad$ice to the in$estors as research analyst.
Clse Clse
S!"N Date Sym#l P!i$e Sym#l S!"N Date P!i$e
1 1%&pr%'(B&)*B&+,D& -..(-HDFCB&)* 1 1%&pr%'( /../-
0 1%&pr%'1B&)*B&+,D& 121.3-HDFCB&)* 0 1%&pr%'1 (0.1
3 1%&pr%''B&)*B&+,D& /-HDFCB&)* 3 1%&pr%'' .(..
/ 3%&pr%22B&)*B&+,D& /(./HDFCB&)* / 3%&pr%22 0/(.1-
- 32%4ar%21B&)*B&+,D& .2./-HDFCB&)* - 0%&pr%21 003.1-
. 1%&pr%20B&)*B&+,D& -2./-HDFCB&)* . 1%&pr%20 033..-
( 1%&pr%23B&)*B&+,D& 1../-HDFCB&)* ( 1%&pr%23 03/.3
1 1%&pr%2/B&)*B&+,D& 0-2./-HDFCB&)* 1 1%&pr%2/ 31/.3-
' 1%&pr%2-B&)*B&+,D& 001.1-HDFCB&)* ' 1%&pr%2- --1.--
12 3%&pr%2.B&)*B&+,D& 030.'-HDFCB&)* 12 3%&pr%2. ((3.1-
11 32%4ar%2(B&)*B&+,D& 01-.2-HDFCB&)* 11 32%4ar%2( '-/.1-
CASE STUDY % &%' Ma!(s)
5i$en below are the returns on the three stocks 6uperte7# Colourte7 and 8i$ete7 for a four year
period. Compute the a$erage returns# $ariance and standard de$iation if a portfolio is constructed
such that the stock has lowest standard de$iation accounts for -29 of the funds# a stock ha$ing
the ne7t lowest standard de$iation accounting for 329 and the third stock accounting for 029 of
the funds.
Pe!i* & Yea!s) Ann+al Ret+!ns &,)
6uperte7 Colourte7 8i$ete7
1 12 11 1
0 10 ' 10
3 1/ 13 '
/ 1. 1( 1-
CASE STUDY - &%' Ma!(s)
:ruth$i Hardware ;td. ach? 0#22#222
)atra@a :encil ;td. -22 =+s.12 each? 1#-2#222.
ive the brief history of the above mentioned case study
%. hat was the problem? How it was resolved?
*. hat was the effect of solution on the unit1s mechanism?
/. hat is the message ?
1. hat do you know about changing role of &rade 5nion activities?
%. hat is the role of responsible &rade 5nionism?
*. 3s +rivati(ation a challenge for 5nion activities?
/. hat is the lesson learnt from the 3& sector?
09901366442 – 09902787224
Lgisti$s Management
3f you are appointed as the logistics consultant, then advise #Cs :+B in respect of L
'. How to achieve economy in transportation, by maintaining almost same service level?
(. .emand @orecasting techni9ue to take care of seasonality, reduction in inventory.
1. 3nformation technology to substitute maintenance of high inventory without affecting
customer service level.
D. !onnectivity between factory and depots ;networking .iagram)
3n case you are appointed as logistic consultant to solve the problems, you are re9uired to put
forward your suggestions for
D7 +roper transportation policy to ensure minimum transportation loss of vegetables and
poultry products and reduction in the packaging costs.
E7 .emand @orecasting techni9ues to take care of the seasonality, reduction in inventory and
shortage and other related problems.
H7 4uggestion for improved +urchase and .istribution policy.
K7 3s it advisable to have company owned dedicated transport fleet?
127 Evaluate the alternative solution that could be considered by #r. #ohan.
117hat additional solution do you propose?
1"7 E-amine the transportation system and its drawbacks?
6i7 E-amine the possibility of alternatives in transportation of the inbound and outbound
materials?
6ii7 How to reduce the cost of inbound and outbound logistics functions?
6iii7 hat could be the ma,or problem in e-ploiting the inbound and outbound logistic
functions?
6i57 3s it advisable to have dedicated transport system to operate packaged materials
mainly for the company?
657hat arrangements have to be made to ensure the service 9uality for customers?
1. hat are the company1s present logistical problems?
". >ive your recommendations for improving the company1s logistical performance?
1. 3dentify the main logistical problems of the !ompany
%. &o offer better customer service level and reduce the operating cost, how will you go about
redesigning the distribution network?
*. hat is the main problem in this case? hat are your suggestions to the company on
inventory management?
/. hat type of logistical cost approach you would suggest to the company?
1. hat are the main problems in the logistical network of #Cs. !ompu'&ech?
%. hat solutions would you propose o overcome these problems?
MANAGEMENT CONTROL SYSTEM
1. .escribe the need for #34 in a business organi(ation focusing on #anagement !ontrol 4ystem.
Also e-plain the important considerations in designing #anagement 3nformation 4ystem ;# l 4)
for the purpose of #anagement !ontrol.
%. E-plain the following ; Any 43R) ;*H)
;a) #anagement by Ab,ectives ;#:A) ;b)
!oncept of 4i- 4igma
;c) @le-ible :udgeting
;d) :alance 4core !ard
;e) Elements of a !ontrol 4ystem
;f) " A 3 Approach
;g) +erformance :udgetting
*. E-plain how by designing an appropriate #anagement !ontrol 4ystem , the different types
of risks faced by the banks can be tackled.
/. hat are different functions involved in the control of an Argani(ation. E-plain them?
;1H)
0. !onsider a "etail Autlet. hat should be the ob,ectives of #anagement
!ontrol system for the retail outlet? E-amples would strengthen your views. ;1H)
2. 5nder Aperations, hat are the key principles of its !ontrol and #anagement?
MANAGEMENT CONTROL SYSTEM
?1) E-plain the process of cycle times given by .avid A-son.
?1) E-plain the stages in specific terms of [:: #ethodology.
?1) E-plain the needs of !apital E-penditure investment. ;1H #arks).
?%) >ive any two difference between hardware and software.
?1) E-plain the difference between choosing the "ight @orecasting on fre9uency and hori(on.
MANUFACTURING PLANNING AND CONTROL
.
?1) a) hat are the typical tasks performed by the #+! system and how do these task affect the
company operation. hat is the cope of E"+ implementation and how are the various modules of
the software organi(ed.
b) hat are the communication linkages between demand management, other #+! modules and
customers? And what the fundamental activities in sales and operation planning and what
techni9ues can be uses e-plain in brief.
?%) a) rite the short note on four of the following7
3) #aster production 4chedule
33) @unction of #anufacturing planning and control
333)!omputer integrated manufacturing
3P):readth of purchasing in #+!.
P)!ompare !+# and +E"&
b) ith the help of block diagram e-plain hierarchy of capacity planning decision.
c) .escribe the function vendor development and vendor management.
?*) a) 4tate the seven wastes as being the targets of continuous improvement in Fust in &ime.
b) &here are five ,obs of which is to be processes through three machines A, :, and, ! in order
A:! +rocessing time in hour are
.etermine the optimum se9uence for the five ,obs and the minimum elapsed time.
c) !ompare the bill of materials and cookbook recipe.
d) E-plain the practical steps involved in solving +E"& problems.
?/ a) E-plain "ole of demand management in manufacturing, planning and control with suitable
e-ample?
b) 4tate advantages, limitation and Application of Binear programming. hat basic concepts and
module are used for shop floor and vendor scheduling and control.
c) .escribe the function vendor development and vendor management
09901366442 – 09902787224
MAR,ETING MANAGEMENT
1) ho was the &arget #arket for Pirgin #obile?
%) hat do you understand by Palue !reation in conte-t to this case study?
*) .oes the customer ac9uisition and retention strategy really help Pirgin #obiles?
/.) 4tudy and elaborate the business model of Pirgin mobile?
1. hat +1s are involved in marketing mi- of services?
%. E-plain the +eople mi- with reference to 4A&!?
*. 4tate the key to success for 4A&!?
/. >ive an short marketing mi- of services of :anking?
1. According to u what driven the success of 3!3!3 in presence of so many nationali(ed banks?
%. hat do you understand by customer satisfaction? How did 3!3!3 gain it?
*. How the 3!3!3 did changed the 3ndian :anking approaches?
/. hat you understand by +ost .ecision +rocess?
1. hat is main ob,ective of the ive reasons to ,ustify your opinion.
?.1) .iscuss with en or to reduce the lead'time to almost to (ero level. &his can avoid the situation
of the stock outs.
?.1) 4ummari(e and analy(e the above case with reference to the principles of material
management?
MATERIALS MANAGEMENT
1.hat do you understand from integrated materials management? hat are the obstacles
encountered to make this approach effective?
%.8ame the industry and the products for which materials re9uirement planning techni9ue would
be suitable than economic order 9uantities and e-plain why?
*.hat do you understand from #aterials "e9uirement +lanning ;#"+)? hat are its advantages
over conventional tools of inventory planning? hich types of industries have use of this
techni9ue ?
/.hy should purchase department participate in product development ? E-plain to what e-tent it
is practiced in 3ndian 3ndustry ?
0..escribe the procedure to be followed for the purchase of an item until payment of the bill.
3ndicate the controls involved.
2. hat are blanket orders ? hat are their salient features ? @or what type of items is this
method of buying suitable ?
I.How will you organi(e buying of seasonal commodities ? E-plain giving e-amples ?
J.How does
• BMS ISBM CASE STUDY ANSWER SHEETS
• BMS ISBM CASE STUDY SOLUTIONS
• GDM ISBM CASE STUDY ANSWER SHEETS
• GDM ISBM CASE STUDY SOLUTIONS
• MBA ISBM CASE STUDY ANSWER SHEETS
• MBA ISBM CASE STUDY SOLUTIONS
• EMBA ISBM CASE STUDY ANSWER SHEETS
• EMBA ISBM CASE STUDY SOLUTIONS
• MBA CASE STUDY ANSWER SHEETS
• EMBA CASE STUDY ANSWER SHEETS
• DMS ISBM ANSWER SHEETS
http://www.mbacasestudyanswers.com/reg.phphttp://www.mbacasestudyanswers.com/papers.php
CUSTOMER RELATION MANAGEMENT
1) Electronics market is a booming market, for a given product there are many
manufacturers having different features in their respective products. A customer,
who does not have knowledge of intricate features at electronic products and
practical significance as features, may choose wrong product. How this situation is
effectively addressed? hat principle of !"# is implemented here $ how?
%) &he difference between physically going to book store $ e' shopping is use of a
website as a link between buyer $ seller. How this link is made secure $
trustworthy by ama(on.com? How does this issue of trustworthiness affect
popularity of company? hat steps are taken for customer retention)
*) +ractically thousands of products, costing $ features are advertised on
ama(on.com. &hese products are viewed, ,udged $ compared by customers from
all over the globe. How is it ensured that every customer gets a personali(ed
e-perience of shopping? .oes the difference in cultures of customers from different
countries affect policy of marketing?
/) How is effective marketing achieved at minimum cost? hat special effort is taken
to meet e-pectations of customers? Are the strategies of company affected by
global e-perts? How is why?
0) Enlist the types of problems arising during the process of e'shopping. How are
customers involved in identifying $ solving them? on1t it be enough to appoint a
e-pert team to do this $ rely on their ,udgment. After all, e-pert opinion is always
sought by a company while formulating strategies. How transparently is this done?
2) !ustomers are, in most of cases, unaware of installing method of electronic
products. &rouble shooting too, is a ma,or part of past order follows up. 3f,
customers are from far distant areas $ states, how is all this done with minimum
cost? How is !"# relevant in this contest?
CUSTOMER RELATIONSHIP MANAGEMENT
!A4E 4&5.6 7 1
hat do you think about traditional !"#, version changed from !"# to !#", about
social !"#, comment and e-plain in detail differences between traditional !"# and
4ocial !"#.
!A4E 4&5.6 7 %
hat do you think about the characteristics and the impact of the model e-plain in
detail.
!A4E 4&5.6 7 *
.o you have any idea how many ways social media fits into customer engagement
strategies, e-plain in detail.
!A4E 4&5.6 7 /
!an you e-plain in detail &enets and principles of the 8ew #odel.
E-Business System
a) hat is E'shopping? hat are the advantages and disadvantages of e'shopping?
b) E-plain the concept of business process reengineering and its relationship with the productivity
parado- and E"+
c) hat are the security issues of E'commerce?
d) hat is e'payment? hy is orientation and standardi(ation re9uired for e'payment businesses?
e) .escribe the functional re9uirements for online selling and what speciali(ed services and servers
perform these functions.
f) hat do you understand by ? hat is the use of hyperte-t links in 3nternet access
g) hat are the security issues of E'commerce?
h) hat are the key technologies for :%: E'commerce? E-plain architectural models of :%: E'
commerce
E-BUSINESS SYSTEM
Case : 1
GM’s E-Business State!y
1. hat do you understand by the E':usiness strategy implementation across an organi(ation1s
value
chain?
%. hat are the rationale and benefits associated with e'commerce initiatives in an automobile
company?
*. hat are the !hannel conflict arising from e'business initiative?
Case : "
Mai#tt’s Cust#me - $#%use& E- Business State!y
1. &aking out the facts of the case , :ring out the importance of a customer'focused e'business
strategy
in the hospitality industry.
%. Establish the role of 3& in integrating different business processes to make them more
customeroriented
based on your understanding of the case.
Case : '
E-Strategies - Case Studies
1. :ring out the facts of the case.
%. 3dentify the various E'business initiatives.
*. hat are the strategies an organi(ation to focus in order to e-cel in the E'business.
/. Apart from the facts provided in the case, what other initiatives you can pro,ect keeping in mind
the
success of an organi(ation towards E'business.
Case : (
A PROACTI)E APPROACH TO EN)IRONMENTAL
;1) hy does .ell treat its stakeholders in a socially and ethically responsible manner?
;%) 3n your opinion, which of .ell1s strategies makes the most impact on the environment? E-plain
your answer.
;*) E-plain the importance of the oals.
e believe in establishing long'term relationships with our clients by delivering value added
services of high 9uality.
e are sensitive to our !lients re9uirements without compromising on values like 3ntegrity and
trust. 5nderstanding the abilities, offering them ?uality services and meeting our client1s
re9uirements at the right time are our @orte.
e are global leader in providing help to students for their !ase study Answers Assignment
4olutions, +ro,ects "eports, and &hesis Etc. Aur ultimate aim is students best results and there long
term relation with us. Aur services are focused on, on time delivery, superior 9uality, creativity, and
originality for every assignment we do.
e are in to this business since 1% years. And we are providing case study Answers, Assignment
solutions, #ultiple ?uestion Answers, +ro,ect "eports $ &hesis of more than 12 Intenati#na3 B
S%4##3 an& Uni5esities 6In&ian an& $#ei!n7
CASE STU+Y HELP:
#ost of the 3nternational : 4chools ;.istance Bearning) they provide Home base e-ams. And they provide
only few days to write case study solutions C ?uestion answers. @or 4tudents, working employees it1s very
difficult to finding the answers and to write. 4o we are here to help all !andidates ; PH+/ MBA/ EMBA/ +MS/
BMS/ G+M/ MIS/ MIB/ PG+MD). e are a team of highly committed professionals will help you to write
Answer sheets.
ASSIGNMENT HELP:
Assi!nment 8e8aati#n is 5ey 9i! tas: ;# in bulk from various importers e-'#umbai and
Gandla, M "s. 11,HHH per #&. &his is transported to its
ttling +lant at >urgaon through 10#& capacity tank trucks ;called bullets), hired on annual contract basis. &he average
transportation cost per bullet e-'either location is "s. *H,HHH. 8ormally, % bullets per day are
received at the plant. &he company make payments for bulk supplies once in a month,
resulting in average time'lag of 10 days.
%) 4torage and
ttling 7 &he bulk storage capacity at the plant is 10H #& ;% - I0 #& storagetanks) and the plant is capable of filling *H #& B+> in cylinders per day. &he plant operates
for %0 days per month on an average. &he desired level of inventory at various stages is as
under.
?B+> in bulk ;tanks and pipeline 9uantity in the plant) E three days average production C sales.
?@illed !ylinders E % days average sales.
?ork'in +rocess inventory E (ero.
*) #arketing 7 &he B+> is supplied by the company in 1% kg cylinders, invoiced M "s. %0H per
cylinder. &he rate of applicable sales ta- on the invoice is / per cent. A commission of "s.
10 per cylinder is paid to the distributor on the invoice itself. &he filled cylinders are
delivered on company1s e-pense at the distributor1s godown, in e-change of e9ual number of
empty cylinders. &he deliveries are made in truck'loads only, the capacity of each truck being
%0H cylinders. &he distributors are re9uired to pay for deliveries through bank draft. An
receipt of the draft, the cylinders are normally dispatched on the same day. However, for
every truck purchased on pre'paid basis, the company e-tends a credit of I days to the
distributors on one truck'load.
/) 4alaries and ages 7 &he following payments are made 7
?.irect labour E "e. H.I0 per cylinder ;
ttling e-penses) E paid on last day of the month.?4ecurity agency E "s. *H,HHH per month paid on 1Hth of subse9uent month.
?Administrative staff and managers E "s. *.I0 lakh per annum, paid on monthly basis on the
last working day.
0) Averheads 7
?Administrative ;staff, car, communication etc) E "s. %0,HHH per month E paid on the 1Hth of
subse9uent month.
?+ower ;including on .> set) E "s. 1,HH,HHH per month paid on the Ith 4ubse9uent month.
?"enewal of various licenses ;pollution, factory, labour !!E etc.) E "s. 10,HHH per annum paid
at the beginning of the year.
?3nsurance E "s. 0,HH,HHH per annum to be paid at the beginning of the year.
?Housekeeping etc E "s. 1H,HHH per month paid on the 1Hth of the subse9uent month.
?"egular maintenance of plant E "s. 0H,HHH per month paid on the 1Hth of every month to the
vendors. &his includes e-penditure on account of lubricants, spares and other stores.
?"egular maintenance of cylinders ;statutory testing) E "s. 0 lakh per annum E paid on
monthly basis on the 10th of the subse9uent month.
?All transportation charges as per contracts E paid on the 1Hth subse9uent month.
?4ales ta- as per applicable rates is deposited on the Ith of the subse9uent month.
2) 4ales 7 Average sales are %,0HH cylinders per day during the year. However, during the winter
months ;.ecember to @ebruary), there is an incremental demand of %H per cent.
I) Average 3nventories 7 &he average stocks maintained by the company as per its policy guidelines
7
?!onsumables ;caps, ceiling material, valves etc) E "s. % lakh. &his amounts to 10 days
consumption.
?#aintenance spares E "s. 1 lakh
?Bubricants E "s. %H,HHH
?.iesel ;for .> sets and fire engines) E "s. 10,HHH
?Ather stores ;stationary, safety items) E "s. %H,HHH
J) #inimum cash balance including bank balance re9uired is "s. 0 lakh.
K) Additional 3nformation for !alculating 3ncremental orking !apital .uring inter.
?8o increase in any inventories take place e-cept in the inventory of bulk B+>, which
increases in the same proportion as the increase of the demand. &he actual re9uirements of
B+> for additional supplies are procured under the same terms and conditions from the
suppliers.
?&he labour cost for additional production is paid at double the rate during wintes.
?NNNNNNNNNN8o changes in other administrative overheads.
?&he e-penditure on power consumption during winter increased by 1H per cent. However,
during other months the power consumption remains the same as the decrease owing to
reduced production is offset by increased consumption on account of compressors CAcs.
?Additional amount of "s. * lakh is kept as cash balance to meet e-igencies during winter.
?8o change in time schedules for any payables C receivables.
?&he storage of finished goods inventory is restricted to a ma-imum 0,HHH cylinders due to
statutory re9uirements.
NO. '
M?S HI-TECH ELECTRONICS
;a) As a financial consultant, advise the proprietor whether he should go for the e-tension of
credit facilities.
;b) Also prepare cash budget for one year of operation of the firm, ignoring interest. &he
minimum desired cash balance $ "s. *H,HHH, which is also the amount the firm, has on
Fanuary 1.
rrowings are possible which are made at the beginning of a month and repaid atthe end when cash is available.
NO.(
SMOOTH+RI)E TYRE LT+
Automotive industry analysts e-pect automobile manufacturers to have a production of /,HH,HHH
new
cars this year and growth in production at %.0 per year onwards. Each new car needs four new tyres
;the spare tyres are undersi(ed and fall in a different category) 4moothdrive &yre e-pects the Hyper
&read to capture an 11 per cent share of the AE# market.
&he industry analysts estimate that the replacement tyre market si(e will be one crore this year
and that it would grow at % per cent annually. 4moothdrive &yre e-pects the Hyper &read to capture
an J per cent market share.
6ou also decide to consider net working capital ;8!) re9uirements in this scenario. &he
net working capital re9uirement will be 10 per cent of sales. Assume that the level of working capital
is ad,usted at the beginning of the year in relation to the e-pected sales for the year. &he working
capital is to be li9uidated at par, barring an estimated loss of "s. 1.0 crore on account of bad debt.
&he bad debt will be a ta-'deductible e-penses.
As a finance analyst, prepare a report for submission to the !@A and the
ard of .irectors,e-plaining to them the feasibility of the new investment.
N#. 1
COMPUTATION O$ COST O$ CAPITAL O$ PALCO LT+
@rom the facts outlined above, what report would 8eha submit to the
ard of .irectors ofpalco Btd?
NO. D
AR- LT+
Analyse the financial viability of the two options. hich option would you recommend? hy?
$INANCE MANAGEMENT
a) hat is meant by financing decisions? #ention two limitations of accounting rate of return.
b) E-plain @inancial "isk.
c) #ention the utility of public deposits as a source of fund.
.) E-plain operating Bease.
e) .iscuss the relation between debt financing and financial leverage.
@) hat is a letter of credit
g) .ifferentiate between
nus issue and stock split.H) .efine the term Otake over.O
i) hat is !apital Asset pricing model?
,) How cost of preference share capital is calculated?
G) hat is dividend pay'out "atio?
l) E-plain the concept of !apital "ationing.
m) #ention two advantages of Bease financing.
n) .efine Economic Palue added in relation to shareholderOs value criteria.
$INANCIAL MGMT
;A). ;1).#r. 8imish holds the following portfolio. ;1H marks)
4hare :eta 3nvestment
Alpha H.K "s.1%, HH,HHH
:eta 1.0 "s. *, 0H,HHH
!arrot 1.H "s. 1, HH,HHH
hat is the e-pected rate of return on his portfolio, if the risk rate is I per cent and the
e-pected return on the market portfolio is 12 per cent?
;A). ;%). A share is selling for "s.2H on which a dividend of "s./ per share is e-pected at the end
of the year. &he e-pected market price after dividend declaration is to be "s.IH. !ompute the
following7 ' ;1H marks)
;i) &he return on investment Q in shares.
;ii) .ividend yield
;iii) !apital >ain 6ield
;
.3! Btd. provides the following data7 ;%H marks)!omparative trial balance
#arch *1 year % #arch *1 year 1 3ncrease;.ecrease)
.ebit :alance %H 1H 1H
!ash "s.1KH "s. KH "s.1HH
orking capital ;other than cash) 1HH %HH ;1HH)
3nvestment ;Bong term) 0HH /HH 1HH
:uilding and e9uipment /H 0H ;1H)
&otal J0H I0H 1HH
!redit
Accumulated .epreciation %HH 12H /H
nds 10H 1HH 0H"eserves *0H *0H '''
E9uity 4hares 10H 1/H 1H
*
&otal J0H I0H 1HH
3ncome 4tatement
@or the period ending #arch *1, year %
;Amount in "s lakh)
4ales "s.1HHH
!ost of >oods 4old 0HH
4elling E-pense "s.0H
Administrative E-penses 0H 1HH
Aperating 3ncome /HH
Ather charges
>ain on sale of building and e9uipment "s 0
Boss on sale of investments ;1H)
3nterest ;2)
&a-es ;1JK) ;%HH)
8et 3ncome after ta-es %HH
8otes7 ;a) &he depreciation charged for the year was "s.2H Bakh
;b) &he
ok value of the building and e9uipment disposed was "s 1H Bakh;c)
+repare a !ash @low 4tatement ;:ased on A4'*)
;!). ;1). A. Btd. produces a product which has a monthly demand of /,HHH units. &he product
re9uires a component R which is purchased at "s.%H. @or every finished product one unit of
component is re9uired. &he ordering cost is "s.1%H per order and the holding cost is 1H per
cent per annum. ;1H marks)
6ou are re9uired to calculate7
;i) Economic order 9uantity
;ii) 3f the minimum lot si(e to be supplied is /, HHH units, what is the e-tra cost, the
company has to incur?
;iii) hat is the minimum carrying cost, the company has to incur?
/
;!). ;%). /. #aster &ools Btd. 3s currently operating its business at I0S level, producing *J%I0 units
of
a tools component and proposes to increase capacity utili(ation in the coming year by ** 1C* S over
the
e-isting level of production. ;1H marks)
&he following data has been supplied7
;1)5nit cost structure of the product at current level7
"s.
"aw #aterial 0
ages %
Averheads *
@i-ed Averhead %
+rofit *
NNNNN
10
;i) "aw #aterial will remain in stores for 1 month before issued for production. #aterial will
remain in process for further 1 month. 4uppliers grant / months credit to the company.
;ii) @inished goods remain in godown for % months
;iii) .ebtors are allowed credit for % months.
;iv) Bag in wages and overheads payments in 1 month, and these e-penses accrue evenly
throughout the production cycle.
;v) 8o increase either in cost of inputs or selling price is envisaged
6ou are re9uired to prepare a +ro,ected +rofitability statement and the orking !apital
"e9uirement at new level, assuming that a minimum cash balance of "s.%HHHH has to be
maintained.
;.). A stock is currently trading for "s.%K. &he risk less interest is I S p.a continuously
compounded. Estimate the value of European call option with a strike price of "s.*H and a time
of e-piration of / months. &he standard deviation of the stock1s annual return is H./0. Apply :4
model. ;%H marks)
0
;E). @ollowing is the E+4 record of A: Btd over the past 1H years. ;%H marks)
6ear E+4 6ear E+4
1H "s.*H 0 "s.12
K %H / 10
J 1K * 1/
I 1J % 1J
2 1I 1 ;1%)
;i) .etermine the annual dividend paid each year in the following cases7
;a) 3f the firm1s dividend policy is based on a constant dividend payout ratio of /H per cent
for all years
;b) 3f the firm pays at "s 1H per share, and increases it to "s 1% per share when earnings
e-ceed "s.1/ per share for the previous % consecutive years.
;c) 3f the firm pays dividend at "s I per share each e-cept when E+4 e-ceeds "s 1/ per
share, when an e-tra dividend e9ual to JH per centof earnings beyond "s.1/ would be
paid.
;ii) hich type of dividend policy will you recommended to the company and why?
;@). ;1). A 54 #8! has its subsidiary in 3ndia. &he subsidiary has issued 10 pr cent preference
shares of the face value of "s.1HH, to be redeemed at year'end K. @lotation costs are e-pected to
be 0 per centT these costs can be amorti(ed for ta- purpose during J years at a uniform rate.
&he corporate ta- rate is *0 per cent. .etermine the costs of preference shares from the
perspective of the subsidiary. ;1H marks)
;@). ;%) &he 54 inflation rate is e-pected to be "s.* per cent annually and that of 3ndia is
e-pected to be /.0 per cent annually. &he current spot rate of 54 U in 3ndia is "s./I./H2HC54 U.
;1H marks)
@ind the e-pected rate of 54 U in 3ndia after one year and after 0 years from now using
purchase power theory of e-change rate.
$INANCIAL @ COST ACCOUNTING
?1) A:! Btd. +roduces room coolers. &he company is considering whether it should continue to
manufacture air circulating fans itself or purchase them from outside. 3ts annual re9uirement is
%0HHH units. An outsider vendor is prepared to supply fans for "s %J0 each. 3n addition, A:! Btd
will have to incur costs of "s 1.0H per unit for freight and "s 1H,HHH per year for 9uality inspection,
storing etc of the product.
3n the most recent year A:! Btd. +roduced %0HHH fans at the following total cost 7
#aterial "s. 0H,HH,HHH
Babour "s. %H,HH,HHH
4upervision $ other indirect labour "s. %,HH,HHH
+ower and Bight "s. 0H,HHH
.epreciation "s. %H,HHH
@actory "ent "s. 0,HHH
4upplies "s. I0,HHH
+ower and light includes "s %H,HHH for general heating and lighting, which is an allocation based on
the light points. 3ndirect labour is attributed mainly to the manufacturing of fans. About I0S of it
can be dispensed with along with direct labour if manufacturing is discontinued. However, the
supervisor who receives annual salary of "s I0,HHH will have to be retained. &he machines used for
manufacturing fans which have a book value of "s *,HH,HHH can be sold for "s 1,%0,HHH and the
amount reali(ed can be invested at 10S return. @actory rent is allocated on the basis of area, and the
company is not able to see an alternative use for the space which would be released. 4hould A:!
Btd. #anufacture the fans or buy them?
?%) 5sha !ompany produces three consumer products 7 +, ? and ". &he management of the
company wants to determine the most profitable mi-. &he cost accountant has supplied the
following
data.
5sha !ompany 7 4ales and !ost .ata
.escription +roduct &otal
+ ? "
#aterial !ost per unit
?uantity ;Gg) 1.H 1.% 1./
"ate per Gg ;"s) 0H 0H 0H
!ost per unit ;"s) 0H 2H IH
Babour !ost per unit *H KH KH
Pariable Averheads per unit 10 1H %0
@i-ed Averheads ;"s .HHH) K,1I0
!urrent 4ales ;5nits ,HHH) 1HH 0H 2H %1H
+ro,ected 4ales ;5nits ,HHH) 1HK 00 1%0 %JK
4elling +rice per unit ;"s) 10H %HH %IH
"aw material used by the firm is in short supply and the firm can e-pect a ma-imum supply of *0H
lakh kg for ne-t year. 3s the company1s pro,ected sales mi- most profitable or can it be changed for
the better?
?*) .4? !ompany Btd, a diversified company, has three divisions, cement, fertili(ers and
te-tiles. &he summary of the company1s profit is given below 7
;"sC!rore)
!ement @ertili(er &e-tiles &otal
4ales %H.H 1%.H 1J.H 0H.H
Bess 7 Pariable !ost J.H K.2 0./ %*.H
C#nti9uti#n 1".2 ".( 1".D "E.2
Bess 7 @i-ed !ost ;allocated to
divisions in proportion to
volumes of 4ales)
J.H /.J I.% %H.H
+rofit ;Boss) /.H ;%./) 0./ I.H
After allocating the company1s fi-ed overheads to products the @ertili(ers, division incurs a loss of
"s %./ crore. 4hould the company drop this division?
09901366442 – 09902787224
$OREIGN EFCHANGE MANAGEMENT
CASE STU+Y : 1
#r Aak pays 54 U %HHH to buy a .ecember 1H* !all option on a 54 U 1,HH,HHH. 54 &reasury
ndat an
e-ercise price of 54 U 1H*. 3f the price rises above 54 U 1H*, #r Aak will gain from the difference
and if
the price falls below 54 U 1H*, the ma-imum amount that #r Aak may lose is the amount of
+remium paid.
?1) E-plain the term L4peculation1?
?%) .efine "isk #anagement in detail?
?*) .efine derivatives in detail?
?/) 4uggest #r Aak to hedge the above transaction position?
CASE STU+Y : "
4uppose 5nited 4tates dollar is relatively stable while the 3ndian rupee is suffering from sudden
inflationary
?1) .efine the meaning of @oreign E-change?
?%) hat are the E-change rate risks?
?*) hat are the factors influencing e-change rate risks?
?/) !omment L&he relationship between currencies is not always stable and therefore creates
e-change rate risk1.
CASE STU+Y : '
3n order to operate successfully, business communities need computer systems that can accurately
record and
summari(e their business transactions. &his type of information technology is called a :usiness
3nformative
?1) How :usiness 3nformation 4ystem support any business?
?%) E-plain the components of :usiness 3nformation 4ystem?
?*) .istinguish between computer hardware and software?
?/) E-plain the role and responsibilities of 3nformation &echnology +rofessionals.
CASE STU+Y : (
?1) hat is payment system?
?%) E-plain components of a payment system?
?*) E-plain the importance of payment system?
?/) E-plain the evolution of payment systems in various stages?
Genea3 Mana!ement
1. hat is 3nput $ Autput model?
%. .escribe some ma,or kinds of strategiesCpolicies $ the hierarchy of strategies?
*. hat do you mean by reengineering organi(ation $ E-plain key aspects?
/. hat is departmentation $ &ypes of departmentation?
0. .istinguish strength of appraisal against verifiable ob,ectives?
2. E-plain #aslow hierarchy of needs theory?
I. .efine Beadership with e-amples?
J. E-plain communication flow in the organi(ation?
GENERAL MANAGEMENT
CASE-1 : ATTEMPT ANY ( CASES/ E-UAL MAR,S PER CASE 6"2 Ma:s7
-uesti#ns :
1. Assume you want to lead the change to save the Gollkal plant. .escribe how you would proceed?
%. hat is the primary type of change needed ' technology, product, structure or peopleCculture?
*. hat techni9ues would you use to overcome union resistance and implement change?
CASE-" 6"2 Ma:s7
-uesti#ns
1. hat is more important the statement in a corporate culture document or actual managerial
behaviour?
%. hy did the @alcon e-ecutives act as they did?
*. hy didnOt employees like "ichards blow the whistle on @alcon, challenging the inconsistency
between values and behaviour?
/. How can e-ecutives go about changing the old values that govern an organi(ation?
CASE-' 6"2 Ma:s7
CASE-( : 6"2 Ma:s7
-uesti#ns
1. hat is the impact of A3.4 on businesses? .o you agree that businesses in the near future would
be actively interested in addressing the issue of A3.4? Fustify your answer
%. A:! !orporation wants to partner with an 8>A and address the issue of A3.4 around its factory,
discuss what steps should A:! !orporation take to initiate, manage and sustain its partnership
with the 8>A .
CASE-1 : 6"2 Ma:s7
-UESTIONS:
1) hat happened when +rakash got promoted to the position of Asst. #anager ;#arketing)? hy
did this happen?
%) 3f you were entrusted with the responsibility of managing 2 sales representatives $ creating an
effective sales team, how would you do it?
HOSPITAL A+MINISTRATION
Any $#u -uesti#ns6(F 12G(27
1. Hospital waste causing environmental pollution and leading to negative recycling with serious
medical and health conse9uences' .iscuss at length.
%. Geeping the Hospital staff e9uipped with latest knowledge in the new millennium in clinical,
technical and managerial competence is the need of the hour. 3dentify some new methods to achieve
the ob,ective.
*. Bist out the various areas of Hospital Administration. "eview them in your own style.
/. hat do you understand by the term #:A? Apply the concept to the Hospitals with appropriate
e-amples.
0. :ased on your study, establish certain #anagement techni9ues for the administrative
3mprovement and Administrative "eforms of Hospitals.
Case Stu&ies6"2F"G(27
!ase 8o.1
3ssues to be .iscussed
1. @acts of the case.
%. :y making additional study, Analyse the means to achieve
the ma,or ob,ectives as stated in the case.
*. How would you address the workforce problems as given in
the case effectively?
!ase 8o % H#s8ita3 *aste Mana!ement: A Case Stu&y #; C4an&i!a4 A&ministati#n
Issues t# 9e &is%usse&
1. @acts of the !ase.
%. Analy(e the different categories of waste as discussed in the case in your style by making
additional study.
*. !omment on the framed categories which are 1H in number.
/. How would you deal with the problem of Hospital waste management ;Add on to the suggestions
given in the case)
H#s8ita3ity Mana!ement
1. hat is the importance of indoor leisure in hospitality?
%. rite a note on bar'attached restaurants.
*. hat are the functions of rooms department? ,
/. Autline a typical food service system and its subsystems.
0. hat are the problems of food preparation?
2. .efine the termsV HotelV andV Hotel chainsV.
E. .iscuss how a front office in a lu-ury hotel is administered.
H. .escribe the various steps involved in menu planning
09901366442 – 09902787224
H#te3 Mana!ement
?1) hat are the minor operating departments of a hotel? E-plain each.
?%) hat are the basic principles in re9uisitioning guest and cleaning supplies?
?*) rite short notes on the following ;Any %)
a) "ole of the housekeeping control desk.
b) Bost and found procedure
c) "esponsibilities of the +ublic area supervisor.
?/) How can we reduce physical stress?
?0) hat are the types of notices in a house keeping operation?
?2) How do small hotels survive?
?I) E-plain briefly what services dos a franchisor provide to a franchisee?
?J) E-plain the role of maintenance ;engineering department)?
?K) .iscuss the relationship between management and supervisors?
?1H) E-plain the meaning of the various occupancy codes?
HUMAN RESOURCE MANAGEMENT
Case B1 6 "2 Ma:s7
-uesti#ns
1. 3f you were the programmer, would you want to work at #icrosoft? hy or hy not?
". How many activities in this case can you tie into specific motivation theories? Bist the
activitiesT list the motivation theories, and how they apply.
'. As #icrosoft continues to get larger and its growth rate flattens do you think #anagement
will have to modify any of its motivation practices? Elaborate.
(. !an money act as a motivator? E-plain.
Case-" 6"2Ma:s7
-uesti#ns
1. hat should Atlantic #utual #anagement do, if anything, to cope with the aftereffects of
KC11?
". How long would 6ou e-pect employees to be adversely affected by KC11 if a company
provides no formal assistance for dealing with anger and stress?
'. hat, if anything, should #anagement do about employees who appear to be suffering from
such kind or trauma and stress, but will neither admit it nor accept help from their employee?
(. Autline the role of H" specialist in providing a safe and healthy environment for employees.
Case B ' 6"2 Ma:s7
-uesti#ns
1. .o you think the company has any orientation programme? 3f yes, discuss its effectiveness.
". 3f employees were properly selected, there should be no need for an orientation programme=.
!omment on the statement.
'. 3f 6ou were +atil, how would you react to the above situation?
(. .iscuss the purpose of orientation. hat are various re9uisites of an effective programme?
Case-( 6"2Ma:s7
-uesti#ns
1. According to 6ou, why did the :s111H 4cheme succeed and the &?# 4cheme failed in A:!
engineering? .efine the term oogle different from those offered by other search
engines? .iscuss with specific reference to technology, corporate client servicing and customer
friendliness.
%. #ost dotcom companies relied heavily on online advertisements as the primary source of
revenue, and many also spent a lot of money on advertising their brands. However, >oogle did not
do so W and was still rated as the world1s most preferred search engine. !ritically discuss >oogle1s
business model in the light of the above. as >oogle1s decision not to use conventional advertising a
wise one or not?
*. oogle has stolen /HS of the search market directly at the e-pense of
AAB, #48, and 6ahoo.= .o you think >ooglcs leadership position is going to become a threat to the
company1s future growth and survival? hat measures should the company take in order to sustain
its position as the leading 3nternet search services provider in the future?
?.1) ive your view on overnment and industry. >ive your reasons.
-uesti#ns
1. hat is the difference between American production policy and Fapanese production policy?
%. here the Fapanese E-cel?
*. 3n 9uality control of &oyota what do you observe?
/. !an Fapanese, be really leader in auto production and marketing, all over the world? Fustify your
moves.
-UESTIONS
1. .escribe the ways in which international business has an impact on your life.
%. +ick an 3ndian corporation with which you are familiar and analyse the reasons why it might be
motivated to e-pand its internationalism.
*. hat sorts of ad,ustments might #c.onald1s have to make in its operations in 3ndia?
/. hat do you believe 3ndia must do to improve its international competitiveness?
5. How do you perceive your managerial career will have an impact by the phenomenon of
international business?
-UESTIONS:
1. .escribe some recent changes in your life or in your community that reflects
the world1s shift from the est to the East.
%. hat factors would you suggest are behind the shift from the est to the East?
*. .id Fapanese management style evolve from the Fapanese culture, or did Fapanese culture evolve
from Fapanese management style?
/. .escribe the business'government ties that result in Fapanese trade barriers.
5. hich of the @our &igers of Asia do you believe has the greatest potential for long'term
economic growth? hy?
2. hat must !hina do to realise the magnitude of economic success earned by the Fapanese?
I. Autside of 4ingapore, which of the other A4EA8 nations holds potential for economic success?
hy?
Case -1 612 Ma:s7
1. .iscuss the advantages and disadvantages of the various forms of departmentali(ation?
%. hat are the strengths and weaknesses of a bureaucratic organisation?
*. How does downsi(ing make firms more competitive in the global arena?
/. !ompare and contrast bureaucratic control with clan control. hich is better?
0. .iscuss the strengths and weaknesses of budgeting?
2. How can a manager make control systems more effective?
P#3iti%a3 Ris: Assessment an& Eu# +isney
-UESTIONS
1. .escribe the ma,or conflicts that arise between the host country and the #8!.
%. .iscuss the ma,or conflicts that arise between the home country and the #8!.
*. hat role does ideology play in the manifestation of political risk?
/. Evaluate both the good and bad features of international law as it impacts international business.
0. 4peculate the main reasons behind the various forms of host country intervention?
2. >ive recent e-amples of international situations in which #8!s have been at severe risk due to
host country 3nstability?
I. "eview the various forms of protection from political risk that are available to #8!s?
Intenati#na3 Ta&e
1. hat is international :usiness? E-plain nature of international business.
%. E-plain theories of global trade and investments.
*. E-plain political and technical environments in Europe and its effects on
>lobal trade.
/. How does the cultural environment in a country affect on global trade? E-plain with suitable
e-ample.
0. E-plain the role of international strategic management.
2. E-plain the significance of technology transfers in global trade.
I. rite a detailed note on international marketing.
J. E-plain the role of international financial management in global trade.
K. hat are the different ways of financing foreign trade?
1H. hat are different international strategic alliances? E-plain with the help of e-amples.
Intenati#na3 Business
1. .o a 4A& analysis for ipro in the 3ndian market conte-t and discuss the appropriateness
;or otherwise) of its domestic strategy.
". Are ipro1s forays into the international markets with respect to entry, mode, etc. right? 3f
not, what are the alternatives you would suggest?
'. How can ipro1s corporate strategy be kept fle-ible enough to adapt to increasing
competition and changing realities?
(. Attempt a Ltechnology road map1 for ipro for the ne-t five years !hart a course of strategy
w.r.t. markets, which the company can adopt.
1) 3n what way has operations management let competitive advantage to Bi $ @ung?
%) How effective is Bi $ @ung1s value chain configuration? 3neffective? .iscuss.
1) 3s gross domestic product per capita a useful indicator of 3nternational competitiveness in the
E5?
%) 3s it fair to point the blame for the E51s poor international competitiveness at infle-ible labour
markets, regulated goods and services markets, and a general lack of competition? hat
alternative e-planations might be suggested?
*) hat appears to be the problem with the E51s banking sector?
/) 3s the number of patents registered a useful indicator of superior 3nternational
competitiveness? hy do you think the 54A does well in this area?
0) 4hould the E5 consider more targeted intervention in the form of subsidies or strategic trade
policy?
1. hat strategy was 5nilever pursuing before its early 1KKHs reorganisation? hat kind of
structure did the company have? ere 5nilever1s strategy and structure consistent with each
other? hat were the benefits of this strategy and structure? hat wore the drawbacks?
%. :y the 1KKHs, was there still a fit between 5nilever1s strategy and structure and the operating
environment in which it competed? 3f not, why not?
*. hat kind of strategy and structure did 5nilever adopt in the 1KKHs? 3s this appropriate
given the environment in which 5nilever now competes? hat are the benefits of this
organisational and strategic shift? hat are the costs?
INTERNATIONAL BUSINESS
a) hat was the critical catalyst that led Godak to start taking the Fapanese market seriously?
;b) @rom the evidence given in the case do you think Godak1s charges of unfair trading practices
against @u,i are valid? 4upport your answer.
1 hich company is truly #ultinational ? hy?
% Bist three differences between !ompany , #ulti 8ational company and &rans #ulti 8ational
!ompany ?
;a) E-plain why #8!s have located " $ . centres in developing countries?
;b) #ention the areas where " $ . activities can easily be decentralised.
PG Btd a multi'product !ompany, furnishes you the following data relating to the year %HHH.
@irst Half of the year 4econd Half of the year
4ales "s. /0,HHH "s. 0H,HHH
&otal !ost "s. /H,HHH "s. /*,HHH
Assuming that there is no change in prices and variable costs and that the fi-ed e-penses are
incurred e9ually
in the two half years periods calculate for the year %HHH.
1. &he +rofit Polume ration
%. @i-ed E-penses
*. :reak'Even 4ales
/. +ercentage of margin of safety.
0 marks each
09901366442 – 09902787224
Intenati#na3 Ta&e
1 Are the 3ndian companies getting impacted by the globali(ation? &o what an e-tent international
policies have influenced globali(ation?
%. hat were the advantages and disadvantages of >A&& ?
1. &o what an e-tent &A'>A&4 "egime has influenced higher education in 3ndia?
%. E-plain as to why @.314 in manufacturing increases employment but in retail might have adverse
effect on the ,obs of many?
Investment Analysis Management
Downloaded Data of Bank of Baroda and HDFC Bank from www.nseindia.com of last 11 years has been
summaried as follows. !ou are re"uired to analye the data using appropriate statistical tools# interpret the
results and pro$ide necessary ad$ice to the in$estors as research analyst.
Clse Clse
S!"N Date Sym#l P!i$e Sym#l S!"N Date P!i$e
1 1%&pr%'(B&)*B&+,D& -..(-HDFCB&)* 1 1%&pr%'( /../-
0 1%&pr%'1B&)*B&+,D& 121.3-HDFCB&)* 0 1%&pr%'1 (0.1
3 1%&pr%''B&)*B&+,D& /-HDFCB&)* 3 1%&pr%'' .(..
/ 3%&pr%22B&)*B&+,D& /(./HDFCB&)* / 3%&pr%22 0/(.1-
- 32%4ar%21B&)*B&+,D& .2./-HDFCB&)* - 0%&pr%21 003.1-
. 1%&pr%20B&)*B&+,D& -2./-HDFCB&)* . 1%&pr%20 033..-
( 1%&pr%23B&)*B&+,D& 1../-HDFCB&)* ( 1%&pr%23 03/.3
1 1%&pr%2/B&)*B&+,D& 0-2./-HDFCB&)* 1 1%&pr%2/ 31/.3-
' 1%&pr%2-B&)*B&+,D& 001.1-HDFCB&)* ' 1%&pr%2- --1.--
12 3%&pr%2.B&)*B&+,D& 030.'-HDFCB&)* 12 3%&pr%2. ((3.1-
11 32%4ar%2(B&)*B&+,D& 01-.2-HDFCB&)* 11 32%4ar%2( '-/.1-
CASE STUDY % &%' Ma!(s)
5i$en below are the returns on the three stocks 6uperte7# Colourte7 and 8i$ete7 for a four year
period. Compute the a$erage returns# $ariance and standard de$iation if a portfolio is constructed
such that the stock has lowest standard de$iation accounts for -29 of the funds# a stock ha$ing
the ne7t lowest standard de$iation accounting for 329 and the third stock accounting for 029 of
the funds.
Pe!i* & Yea!s) Ann+al Ret+!ns &,)
6uperte7 Colourte7 8i$ete7
1 12 11 1
0 10 ' 10
3 1/ 13 '
/ 1. 1( 1-
CASE STUDY - &%' Ma!(s)
:ruth$i Hardware ;td. ach? 0#22#222
)atra@a :encil ;td. -22 =+s.12 each? 1#-2#222.
ive the brief history of the above mentioned case study
%. hat was the problem? How it was resolved?
*. hat was the effect of solution on the unit1s mechanism?
/. hat is the message ?
1. hat do you know about changing role of &rade 5nion activities?
%. hat is the role of responsible &rade 5nionism?
*. 3s +rivati(ation a challenge for 5nion activities?
/. hat is the lesson learnt from the 3& sector?
09901366442 – 09902787224
Lgisti$s Management
3f you are appointed as the logistics consultant, then advise #Cs :+B in respect of L
'. How to achieve economy in transportation, by maintaining almost same service level?
(. .emand @orecasting techni9ue to take care of seasonality, reduction in inventory.
1. 3nformation technology to substitute maintenance of high inventory without affecting
customer service level.
D. !onnectivity between factory and depots ;networking .iagram)
3n case you are appointed as logistic consultant to solve the problems, you are re9uired to put
forward your suggestions for
D7 +roper transportation policy to ensure minimum transportation loss of vegetables and
poultry products and reduction in the packaging costs.
E7 .emand @orecasting techni9ues to take care of the seasonality, reduction in inventory and
shortage and other related problems.
H7 4uggestion for improved +urchase and .istribution policy.
K7 3s it advisable to have company owned dedicated transport fleet?
127 Evaluate the alternative solution that could be considered by #r. #ohan.
117hat additional solution do you propose?
1"7 E-amine the transportation system and its drawbacks?
6i7 E-amine the possibility of alternatives in transportation of the inbound and outbound
materials?
6ii7 How to reduce the cost of inbound and outbound logistics functions?
6iii7 hat could be the ma,or problem in e-ploiting the inbound and outbound logistic
functions?
6i57 3s it advisable to have dedicated transport system to operate packaged materials
mainly for the company?
657hat arrangements have to be made to ensure the service 9uality for customers?
1. hat are the company1s present logistical problems?
". >ive your recommendations for improving the company1s logistical performance?
1. 3dentify the main logistical problems of the !ompany
%. &o offer better customer service level and reduce the operating cost, how will you go about
redesigning the distribution network?
*. hat is the main problem in this case? hat are your suggestions to the company on
inventory management?
/. hat type of logistical cost approach you would suggest to the company?
1. hat are the main problems in the logistical network of #Cs. !ompu'&ech?
%. hat solutions would you propose o overcome these problems?
MANAGEMENT CONTROL SYSTEM
1. .escribe the need for #34 in a business organi(ation focusing on #anagement !ontrol 4ystem.
Also e-plain the important considerations in designing #anagement 3nformation 4ystem ;# l 4)
for the purpose of #anagement !ontrol.
%. E-plain the following ; Any 43R) ;*H)
;a) #anagement by Ab,ectives ;#:A) ;b)
!oncept of 4i- 4igma
;c) @le-ible :udgeting
;d) :alance 4core !ard
;e) Elements of a !ontrol 4ystem
;f) " A 3 Approach
;g) +erformance :udgetting
*. E-plain how by designing an appropriate #anagement !ontrol 4ystem , the different types
of risks faced by the banks can be tackled.
/. hat are different functions involved in the control of an Argani(ation. E-plain them?
;1H)
0. !onsider a "etail Autlet. hat should be the ob,ectives of #anagement
!ontrol system for the retail outlet? E-amples would strengthen your views. ;1H)
2. 5nder Aperations, hat are the key principles of its !ontrol and #anagement?
MANAGEMENT CONTROL SYSTEM
?1) E-plain the process of cycle times given by .avid A-son.
?1) E-plain the stages in specific terms of [:: #ethodology.
?1) E-plain the needs of !apital E-penditure investment. ;1H #arks).
?%) >ive any two difference between hardware and software.
?1) E-plain the difference between choosing the "ight @orecasting on fre9uency and hori(on.
MANUFACTURING PLANNING AND CONTROL
.
?1) a) hat are the typical tasks performed by the #+! system and how do these task affect the
company operation. hat is the cope of E"+ implementation and how are the various modules of
the software organi(ed.
b) hat are the communication linkages between demand management, other #+! modules and
customers? And what the fundamental activities in sales and operation planning and what
techni9ues can be uses e-plain in brief.
?%) a) rite the short note on four of the following7
3) #aster production 4chedule
33) @unction of #anufacturing planning and control
333)!omputer integrated manufacturing
3P):readth of purchasing in #+!.
P)!ompare !+# and +E"&
b) ith the help of block diagram e-plain hierarchy of capacity planning decision.
c) .escribe the function vendor development and vendor management.
?*) a) 4tate the seven wastes as being the targets of continuous improvement in Fust in &ime.
b) &here are five ,obs of which is to be processes through three machines A, :, and, ! in order
A:! +rocessing time in hour are
.etermine the optimum se9uence for the five ,obs and the minimum elapsed time.
c) !ompare the bill of materials and cookbook recipe.
d) E-plain the practical steps involved in solving +E"& problems.
?/ a) E-plain "ole of demand management in manufacturing, planning and control with suitable
e-ample?
b) 4tate advantages, limitation and Application of Binear programming. hat basic concepts and
module are used for shop floor and vendor scheduling and control.
c) .escribe the function vendor development and vendor management
09901366442 – 09902787224
MAR,ETING MANAGEMENT
1) ho was the &arget #arket for Pirgin #obile?
%) hat do you understand by Palue !reation in conte-t to this case study?
*) .oes the customer ac9uisition and retention strategy really help Pirgin #obiles?
/.) 4tudy and elaborate the business model of Pirgin mobile?
1. hat +1s are involved in marketing mi- of services?
%. E-plain the +eople mi- with reference to 4A&!?
*. 4tate the key to success for 4A&!?
/. >ive an short marketing mi- of services of :anking?
1. According to u what driven the success of 3!3!3 in presence of so many nationali(ed banks?
%. hat do you understand by customer satisfaction? How did 3!3!3 gain it?
*. How the 3!3!3 did changed the 3ndian :anking approaches?
/. hat you understand by +ost .ecision +rocess?
1. hat is main ob,ective of the ive reasons to ,ustify your opinion.
?.1) .iscuss with en or to reduce the lead'time to almost to (ero level. &his can avoid the situation
of the stock outs.
?.1) 4ummari(e and analy(e the above case with reference to the principles of material
management?
MATERIALS MANAGEMENT
1.hat do you understand from integrated materials management? hat are the obstacles
encountered to make this approach effective?
%.8ame the industry and the products for which materials re9uirement planning techni9ue would
be suitable than economic order 9uantities and e-plain why?
*.hat do you understand from #aterials "e9uirement +lanning ;#"+)? hat are its advantages
over conventional tools of inventory planning? hich types of industries have use of this
techni9ue ?
/.hy should purchase department participate in product development ? E-plain to what e-tent it
is practiced in 3ndian 3ndustry ?
0..escribe the procedure to be followed for the purchase of an item until payment of the bill.
3ndicate the controls involved.
2. hat are blanket orders ? hat are their salient features ? @or what type of items is this
method of buying suitable ?
I.How will you organi(e buying of seasonal commodities ? E-plain giving e-amples ?
J.How does