These capabilities can, in turn, drive more efficient and effective customer service, leading to improved customer satisfaction and ultimately higher revenues. EDI acts as a gateway through which you exchange business-critical information with your biggest customers. When EDI operates efficiently alongside ERP, you can answer customer questions and resolve order processing or billing discrepancies quickly and accurately. You also eliminate paper-based activities for customers as well as in-house. When you can share more information more responsively with trading partners, you help reduce their procurement costs and streamline the buying process %u2013 which differentiates your business from competitors.
Integrating EDI and ERP can also greatly reduce manual effort, boost productivity across the fulfillment process, and enhance data quality. These improvements lay a foundation for superior business agility and a smooth ramp-up to higher sales volumes.
