The Customer is King.
UNKNOWN
There are no traffic jams along the extra mile.
ROGER STAUBACH
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
PETER DRUCKER
Do what you do so well that they will
Want to see it again and bring their friends.
WALT DISNEY
If we don’t take care of our customers, someone else will.
UNKNOWN
Our life is frittered away by detail. Simplify, simplify!
HENRY DAVID THOREAU
Customer service being the point on which business thrives apart from the quality of products and services, at the end if the customer service isn’t good anybody will look back to your products. Beware of making assumptions - thinking you intuitively know what the customer wants. Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs.
Ask them what they would like. Ask them how they are doing, how their family is doing. Ask them to help you provide the best possible
Ask for theirs. Help them tell you how you might better serve them.
Inform them. Tell them what you offer and the best way for them to get the most from your service organization.
Include them in all of your communications with them in regards to their service experience.
Involve them by advising them of the steps you are taking and why. Then ask for their acceptance and their Input.
Invest your time in discovering what works best for your customers, not your organization.
Use your Intellect to provoke a meaningful and rich dialogue with your Customer.
Use your Intuition to lead you to providing a better overall Customer experience.
yessBecome Invincible when using these Rights to take care of them.
Intervene on their behalf between anyone that is not treating your Customers with the respect and dignity they deserve.
Infuse your Customers with your enthusiasm. It's contagious and perpetual.
Become Invaluable. Not only good for business, it brings Customers back because of the relationship you build with them.
Do the best thing for your Customer Instead of what procedures and policy state. After you are done, go back and change the policy or procedure.
Use your Influence to get the changes made. Don't give up just because "It's the way we've always done it." If it's wrong, it's wrong.
Insulate your Customers from this change while it's going on. They don't need to see how you run your circus.
Instill in your staff the desire to provide good service. Provide them training and guidance.
Insist on treating your Customers like they are your friends. Make sure everyone in your organization does the same thing.
Interpret surveys and data from your Customers in a positive way. Use these points to make changes that result in a better experience for the Customer.
Show Interest in receiving useful feedback from your Customers even if your company does not ask for this feedback. Ask your Customers how you are doing.
Intensify your search for the Best Practices of your service organization. If your company does not do this, do it for yourself. You might not be working there very long anyways, and wouldn't it be nice to have a skill set that you can take with you.
Become Insatiable in your search for these practices. Don't give up.
Interconnect the Best Practices with your professional habits. Your Customer will then get the best of what you have to offer.
Invent new ways of providing the service. If you are not creative in this area, start thinking about ways to do the same thing differently. Send me an email and I can direct you to some resources.
New ways of doing things will invigorate your staff and you’re Customers. They might like a fresh approach.
Have Insight by developing an ongoing communication strategy with your Customers. Ask for and be willing to receive timely feedback. True
Insight is developed by time and dialogue, not one time encounters.
Make it easy for you to Intake requests or comments. Examine your procedures and policies to see if there are barriers.
Be Ingenuous in dealing with your Customers and Staff.
Develop ingenious ways of working out solutions to sticky problems. Then evaluate and determine if something needs to be changed permanently.
Make self evaluation an Integral part of your day. Ask not what went wrong, ask what would like to have done differently or how do you want it to turn out?
Inundate your staff with the thought of asking questions rather than accepting a poor result. It's the first step in becoming Unconquerable.
Inspect what you expect. Setting the expectation is the second step.
Doing things seamlessly and smoothly will ingratiate your Staff to your Customer.
Integrate service solutions with good manners and proper language.
Initiate all communications if possible. Be the first to extend the hand, provide a friendly greeting and Invite your Customer to experience what your service has to offer.
Provide Interim solutions that bridge gaps, if needed. Don't wait to provide these Interim solutions, just do it.
Intentions are worse than not knowing.
Practice Integrity with your Customers and your Staff.
Inspire your Customer and your Staff.
UNKNOWN
There are no traffic jams along the extra mile.
ROGER STAUBACH
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
PETER DRUCKER
Do what you do so well that they will
Want to see it again and bring their friends.
WALT DISNEY
If we don’t take care of our customers, someone else will.
UNKNOWN
Our life is frittered away by detail. Simplify, simplify!
HENRY DAVID THOREAU
Customer service being the point on which business thrives apart from the quality of products and services, at the end if the customer service isn’t good anybody will look back to your products. Beware of making assumptions - thinking you intuitively know what the customer wants. Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs.
Ask them what they would like. Ask them how they are doing, how their family is doing. Ask them to help you provide the best possible
Ask for theirs. Help them tell you how you might better serve them.
Inform them. Tell them what you offer and the best way for them to get the most from your service organization.
Include them in all of your communications with them in regards to their service experience.
Involve them by advising them of the steps you are taking and why. Then ask for their acceptance and their Input.
Invest your time in discovering what works best for your customers, not your organization.
Use your Intellect to provoke a meaningful and rich dialogue with your Customer.
Use your Intuition to lead you to providing a better overall Customer experience.
yessBecome Invincible when using these Rights to take care of them.
Intervene on their behalf between anyone that is not treating your Customers with the respect and dignity they deserve.
Infuse your Customers with your enthusiasm. It's contagious and perpetual.
Become Invaluable. Not only good for business, it brings Customers back because of the relationship you build with them.
Do the best thing for your Customer Instead of what procedures and policy state. After you are done, go back and change the policy or procedure.
Use your Influence to get the changes made. Don't give up just because "It's the way we've always done it." If it's wrong, it's wrong.
Insulate your Customers from this change while it's going on. They don't need to see how you run your circus.
Instill in your staff the desire to provide good service. Provide them training and guidance.
Insist on treating your Customers like they are your friends. Make sure everyone in your organization does the same thing.
Interpret surveys and data from your Customers in a positive way. Use these points to make changes that result in a better experience for the Customer.
Show Interest in receiving useful feedback from your Customers even if your company does not ask for this feedback. Ask your Customers how you are doing.
Intensify your search for the Best Practices of your service organization. If your company does not do this, do it for yourself. You might not be working there very long anyways, and wouldn't it be nice to have a skill set that you can take with you.
Become Insatiable in your search for these practices. Don't give up.
Interconnect the Best Practices with your professional habits. Your Customer will then get the best of what you have to offer.
Invent new ways of providing the service. If you are not creative in this area, start thinking about ways to do the same thing differently. Send me an email and I can direct you to some resources.
New ways of doing things will invigorate your staff and you’re Customers. They might like a fresh approach.
Have Insight by developing an ongoing communication strategy with your Customers. Ask for and be willing to receive timely feedback. True
Insight is developed by time and dialogue, not one time encounters.
Make it easy for you to Intake requests or comments. Examine your procedures and policies to see if there are barriers.
Be Ingenuous in dealing with your Customers and Staff.
Develop ingenious ways of working out solutions to sticky problems. Then evaluate and determine if something needs to be changed permanently.
Make self evaluation an Integral part of your day. Ask not what went wrong, ask what would like to have done differently or how do you want it to turn out?
Inundate your staff with the thought of asking questions rather than accepting a poor result. It's the first step in becoming Unconquerable.
Inspect what you expect. Setting the expectation is the second step.
Doing things seamlessly and smoothly will ingratiate your Staff to your Customer.
Integrate service solutions with good manners and proper language.
Initiate all communications if possible. Be the first to extend the hand, provide a friendly greeting and Invite your Customer to experience what your service has to offer.
Provide Interim solutions that bridge gaps, if needed. Don't wait to provide these Interim solutions, just do it.
Intentions are worse than not knowing.
Practice Integrity with your Customers and your Staff.
Inspire your Customer and your Staff.