5-1
EXCEL BOOKS
Chapter
5
HUMAN RESOURCE PLANNING
5-2
ANNOTATED OUTLINE
INTRODUCTION
HRP offers an accurate estimate of the number of employees required with matching skill requirements to meet organisational objectives. HRP is a forward looking function as human resource estimates are made well in advance. It is, of course, subject to revision.
Human Resource Planning
5-3
Objective
The basic purpose of HRP is to decide what positions the organisation will have to fill and how to fill them.
Objectives of human resource planning
Forecast personnel requirements
Cope with changes Use existing manpower productively Promote employees in a systematic way
Human Resource Planning
5-4
Importance
Organisations use HRP to meet future challenges, cut costs, and achieve greater effectiveness
Importance of human resource planning
Create a talent pool Prepare people for future Cope with organisational changes Cut costs Help succession planning
Human Resource Planning
5-5
The Process Of HRP
The HRP is a four step process: demand forecasting, supply forecasting, estimating manpower gaps and formulating HR plans. The demand for human resources is influenced by several factors
Forecasting the demand for human resources
External challenges Economic developments Political, legal, social, technological changes Competition Organisational decisions Workforce factors
Human Resource Planning
5-6
The Process Of HRP
External Challenges: Liberalisation, privatisation and globalisation (LPG era) have created huge demand for people in software, finance marketing, and manufacturing fields. Organisational Decisions: Decisions such as expansion, diversification, and relocation leading to demand for people possessing requisite skills Workforce Factors: Such as retirement, termination etc creating manpower gaps. resignation, and
Human Resource Planning
5-7
Forecasting Techniques
HR forecasts are an attempt to find out an organisation's future demand for employees
Forecasting techniques
Expert forecasts Trend analysis Workforce analysis Workload analysis
Human Resource Planning
5-8
Forecasting techniques
Expert Forecasts: These are based on the judgements of those who possess good knowledge of future human resource needs
Trend Analysis: This is based on the assumption that the future is an extrapolation from the past. Human resource needs, as such, can be estimated by examining pas trends.
An example of trend analysis
2001-02 2002-03 Production of Units 5,000 No. of Workers 100 Ratio 100:5000 2003-04 Estimated Production 8,000 : : : :
100 5000
No. Human Resource Planning of Workers required
:
5-9
Forecasting techniques
Workforce Analysis: All relevant factors in planning manpower flows in a firm such as transfers, promotions, new recruitments, retirement, resignation, dismissal etc are taken into account while estimating HR needs
Manpower flows in a bank
Promotions out Transfers In > > > > > Recruits In > > > > Promotions In > > > Job Hopping Transfers Out Retirement VRS Scheme (Golden handshake) Discharge or Dismissal T erminations Resignations Retrenchment Attractions in Other Banks, etc.
Human Resource Planning
5-10
Forecasting techniques
Workload analysis: Based on the planned output, a firm tires to calculate the number of persons required for various jobs.
An example of workload analysis
Planned output for the year Standard hours per piece 10,000 pieces 3 hours
Planned hours required
Productive hours per person per year (allowing for absenteeism, turnover, idle time etc.) No. of workers required
30,000 hours
1,000 hours (estimated on annual basis)
30
If span of control in the unit is 10 per officer, then 3 officers are also required.
Human Resource Planning
5-11
Supply Forecasting
A) Internal labour supply: a manpower inventory in terms of the size and quality of personnel available (their age, sex, education, training, experience, job performance, etc) is usually prepared by HR departments. Several techniques are used while ascertaining the internal supply of manpower (a supply of employees to fill projected vacancies can come from within the firm or from new hires )
Human Resource Planning
5-12
Estimated internal labour supply for a given firm
Sources of Inflows The Firm Projected Outflows ? Promotions ? Transfers ? Promotions ? New Recruits ? Recalls Employees In Current Staffing Level Employees Out ? Quits ? T erminations ? Retirements ? Deaths ? Layoffs
Current staffing level
–
Projected outflows this year
+
Projected inflows this year
=
Firm’s internal supply for this time next year
Human Resource Planning
5-13
Supply Forecasting
Staffing table: Shows the number of employees in each job, how they are utilised and the future employment needs for each type of job.
Marcov analysis: Uses historical information from personnel movements of the internal labour supply to predict what will happen in the future
Human Resource Planning
5-14
Marcov analysis for a hypothetical retail company
2003-2004 Store Managers (n = 15) Asst. Store Managers (n = 36) Section Heads (n = 94) Departmental Heads (n = 288) Sales Executives (n = 1440) Forecasted Supply 16 41 92 Store Managers
80% 12 1 1% 4 1 1% 1 1 83% 30 66% 63 8% 8 15% 14 6% 2
Asst. Store Managers
Section Heads
Dept. Heds
Sales Executives
Exit
20% 3
10% 29
72% 207 6% 86
2% 6 74% 1066
16% 46 20% 288
301
1072
353
Figures in circles show the transition percentages
Human Resource Planning
5-15
Supply Forecasting
Skills inventory: It is a summary of the skills and abilities of non managerial employees used in forecasting supply.
Human Resource Planning
5-16
Skills inventory: an example
Name : A.K. Sen Number : 429 Key words Word Accounting Book Keeping Auditing Description Tax Ledger Computer records Education Degree MBA B.Com Computer Literacy
? ?
Date printed : 1-4-2004 Department : Work experience From 1998 2000 2002 To 2000 2002 2003 T clerk ax Accountant Officer Special Qualifications Year 1998 1995 Course DBF Risk Management Position preference Accounting Auditing Date 1996 1999 Location choice Kolkata Delhi Bangalore M em be rsh ips 1. AIMA 2. ISTD 3. ICA Hobbies ABC Company XYZ Co. 41
Activity Supervision and analysis Supervision Analysis
Chief Accounts TT Bank
Major Finance Accounts
Languages
T ally Banking Software
French
Chess Football Boating
Employees Signature __________ Date _______________________
HR Department________ Date ________________
Human Resource Planning
5-17
Supply Forecasting
Replacement chart: It is a visual representation of who will replace whom in the event of a job opening.
Human Resource Planning
5-18
Replacement chart
General Manager V. K. Garg A/2 P A to General Manager L. Mathews B/1 Assistant General Manager R.K. Arora A/2 B.K. Nehru B/3 Key Names given are replacement candidates A. Promotable now B. Needing development C. Not suitable to position 1. Superior performance 2. Above Average performance 3. Acceptable performance 4. Poor performance
Division: HR Manager C.P Thakur . A/1
Division: Accounting & T axation Manager A.T Roy . C/2 Central Region Manager S.P Kumar A/1 . R. Pandey B/3
Division: Planning Manager A.N. Gupta A/1 K.P Rao . B/1
T echnical Advisor N.R. Murthy B/3
Northern Region Manager L.C. Srivatsav A/2 A. Thapar C/4
Southern Region Manager A. Subramanyam B/2 B.K. Menon B/1
Eastern Region Manager R. Krishna B/3
Human Resource Planning
5-19
Supply Forecasting
B) External Labour supply: External hires need to be contacted when suitable internal replacements are not available. A growing number of firms are now using computerised human resource information systems to track the qualifications of hundreds or thousands of employees. HRIS can provide managers with a listing of candidates with required qualifications after scanning the data base.
Human Resource Planning
5-20
Important barometers of labour supply
1. 2. Net migration into and out of the area Education levels of workforce
3.
4. 5. 6.
Demographic changes in population
Technological developments and shifts Population Mobility Demand for specific skills
7.
8. 9. 10.
National, regional unemployment rates
Actions of competing employers Government policies, regulations, pressures Economic Forecasts for the next few years
11.
12.
The attractiveness of an area
The attractiveness of an industry in a particular place
Human Resource Planning
5-21
Manpower Gap Analysis
This is used to reconcile the forecasts of labour demand and supply. This process identifies potential skill shortages or surpluses of employees, skills and jobs
Estimating manpower requirements
1 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Number required at the beginning of the year Changes to requirements forecast during the year T otal requirements at the end of the year (1+2) Number available at the beginning of the year Additions (transfers, promotions) Separations (retirement, wastage, promotions out and other losses) Total available at the end of year (4+5+6) Deficit or surplus (3-7) Losses of those recruited during the year Additional numbers needed during the year (8+9) Year 2 3
DEMAND ------- -----SUPPLY -------------------RECONCILIA TION OF THE ABOVE MANPOWER NEEDED
Human Resource Planning
5-22
Formulating HR Plans
Once supply and demand for labour is known adjustments can be made formulating requisite HR plans
A variety of HR plans
? Recruitment plan ? Redeployment plan ? Redundancy plan ? Training plan ? Productivity plan ? Retention plan
Human Resource Planning
5-23
Responsibility For Human Resource Planning
HRP is a top management job. HR plans are usually made by the HR division in consultation with other corporate heads. Any deviations from the formulated plans and their causes must be looked into, from time to time in order to assess whether the plans require revision or modification.
Human Resource Planning
5-24
Limitations Of Human Resource Planning
HR professionals are basically confronted with three problems while preparing and administering HR plans: accuracy, inadequate top management support, lopsided focus on quantitative aspects.
Human Resource Planning
5-25
Effective Human Resource Planning
HR plans must fit in with overall objectives of a firm. They must get consistent support from top management. Computerised human resource information systems must be used for applicant tracking, succession planning, building skills inventories etc. The whole exercise must be carried out in coordination with operating managers.
Human Resource Planning
doc_799248000.ppt
EXCEL BOOKS
Chapter
5
HUMAN RESOURCE PLANNING
5-2
ANNOTATED OUTLINE
INTRODUCTION
HRP offers an accurate estimate of the number of employees required with matching skill requirements to meet organisational objectives. HRP is a forward looking function as human resource estimates are made well in advance. It is, of course, subject to revision.
Human Resource Planning
5-3
Objective
The basic purpose of HRP is to decide what positions the organisation will have to fill and how to fill them.
Objectives of human resource planning
Forecast personnel requirements
Cope with changes Use existing manpower productively Promote employees in a systematic way
Human Resource Planning
5-4
Importance
Organisations use HRP to meet future challenges, cut costs, and achieve greater effectiveness
Importance of human resource planning
Create a talent pool Prepare people for future Cope with organisational changes Cut costs Help succession planning
Human Resource Planning
5-5
The Process Of HRP
The HRP is a four step process: demand forecasting, supply forecasting, estimating manpower gaps and formulating HR plans. The demand for human resources is influenced by several factors
Forecasting the demand for human resources
External challenges Economic developments Political, legal, social, technological changes Competition Organisational decisions Workforce factors
Human Resource Planning
5-6
The Process Of HRP
External Challenges: Liberalisation, privatisation and globalisation (LPG era) have created huge demand for people in software, finance marketing, and manufacturing fields. Organisational Decisions: Decisions such as expansion, diversification, and relocation leading to demand for people possessing requisite skills Workforce Factors: Such as retirement, termination etc creating manpower gaps. resignation, and
Human Resource Planning
5-7
Forecasting Techniques
HR forecasts are an attempt to find out an organisation's future demand for employees
Forecasting techniques
Expert forecasts Trend analysis Workforce analysis Workload analysis
Human Resource Planning
5-8
Forecasting techniques
Expert Forecasts: These are based on the judgements of those who possess good knowledge of future human resource needs
Trend Analysis: This is based on the assumption that the future is an extrapolation from the past. Human resource needs, as such, can be estimated by examining pas trends.
An example of trend analysis
2001-02 2002-03 Production of Units 5,000 No. of Workers 100 Ratio 100:5000 2003-04 Estimated Production 8,000 : : : :
100 5000
No. Human Resource Planning of Workers required
:
5-9
Forecasting techniques
Workforce Analysis: All relevant factors in planning manpower flows in a firm such as transfers, promotions, new recruitments, retirement, resignation, dismissal etc are taken into account while estimating HR needs
Manpower flows in a bank
Promotions out Transfers In > > > > > Recruits In > > > > Promotions In > > > Job Hopping Transfers Out Retirement VRS Scheme (Golden handshake) Discharge or Dismissal T erminations Resignations Retrenchment Attractions in Other Banks, etc.
Human Resource Planning
5-10
Forecasting techniques
Workload analysis: Based on the planned output, a firm tires to calculate the number of persons required for various jobs.
An example of workload analysis
Planned output for the year Standard hours per piece 10,000 pieces 3 hours
Planned hours required
Productive hours per person per year (allowing for absenteeism, turnover, idle time etc.) No. of workers required
30,000 hours
1,000 hours (estimated on annual basis)
30
If span of control in the unit is 10 per officer, then 3 officers are also required.
Human Resource Planning
5-11
Supply Forecasting
A) Internal labour supply: a manpower inventory in terms of the size and quality of personnel available (their age, sex, education, training, experience, job performance, etc) is usually prepared by HR departments. Several techniques are used while ascertaining the internal supply of manpower (a supply of employees to fill projected vacancies can come from within the firm or from new hires )
Human Resource Planning
5-12
Estimated internal labour supply for a given firm
Sources of Inflows The Firm Projected Outflows ? Promotions ? Transfers ? Promotions ? New Recruits ? Recalls Employees In Current Staffing Level Employees Out ? Quits ? T erminations ? Retirements ? Deaths ? Layoffs
Current staffing level
–
Projected outflows this year
+
Projected inflows this year
=
Firm’s internal supply for this time next year
Human Resource Planning
5-13
Supply Forecasting
Staffing table: Shows the number of employees in each job, how they are utilised and the future employment needs for each type of job.
Marcov analysis: Uses historical information from personnel movements of the internal labour supply to predict what will happen in the future
Human Resource Planning
5-14
Marcov analysis for a hypothetical retail company
2003-2004 Store Managers (n = 15) Asst. Store Managers (n = 36) Section Heads (n = 94) Departmental Heads (n = 288) Sales Executives (n = 1440) Forecasted Supply 16 41 92 Store Managers
80% 12 1 1% 4 1 1% 1 1 83% 30 66% 63 8% 8 15% 14 6% 2
Asst. Store Managers
Section Heads
Dept. Heds
Sales Executives
Exit
20% 3
10% 29
72% 207 6% 86
2% 6 74% 1066
16% 46 20% 288
301
1072
353
Figures in circles show the transition percentages
Human Resource Planning
5-15
Supply Forecasting
Skills inventory: It is a summary of the skills and abilities of non managerial employees used in forecasting supply.
Human Resource Planning
5-16
Skills inventory: an example
Name : A.K. Sen Number : 429 Key words Word Accounting Book Keeping Auditing Description Tax Ledger Computer records Education Degree MBA B.Com Computer Literacy
? ?
Date printed : 1-4-2004 Department : Work experience From 1998 2000 2002 To 2000 2002 2003 T clerk ax Accountant Officer Special Qualifications Year 1998 1995 Course DBF Risk Management Position preference Accounting Auditing Date 1996 1999 Location choice Kolkata Delhi Bangalore M em be rsh ips 1. AIMA 2. ISTD 3. ICA Hobbies ABC Company XYZ Co. 41
Activity Supervision and analysis Supervision Analysis
Chief Accounts TT Bank
Major Finance Accounts
Languages
T ally Banking Software
French
Chess Football Boating
Employees Signature __________ Date _______________________
HR Department________ Date ________________
Human Resource Planning
5-17
Supply Forecasting
Replacement chart: It is a visual representation of who will replace whom in the event of a job opening.
Human Resource Planning
5-18
Replacement chart
General Manager V. K. Garg A/2 P A to General Manager L. Mathews B/1 Assistant General Manager R.K. Arora A/2 B.K. Nehru B/3 Key Names given are replacement candidates A. Promotable now B. Needing development C. Not suitable to position 1. Superior performance 2. Above Average performance 3. Acceptable performance 4. Poor performance
Division: HR Manager C.P Thakur . A/1
Division: Accounting & T axation Manager A.T Roy . C/2 Central Region Manager S.P Kumar A/1 . R. Pandey B/3
Division: Planning Manager A.N. Gupta A/1 K.P Rao . B/1
T echnical Advisor N.R. Murthy B/3
Northern Region Manager L.C. Srivatsav A/2 A. Thapar C/4
Southern Region Manager A. Subramanyam B/2 B.K. Menon B/1
Eastern Region Manager R. Krishna B/3
Human Resource Planning
5-19
Supply Forecasting
B) External Labour supply: External hires need to be contacted when suitable internal replacements are not available. A growing number of firms are now using computerised human resource information systems to track the qualifications of hundreds or thousands of employees. HRIS can provide managers with a listing of candidates with required qualifications after scanning the data base.
Human Resource Planning
5-20
Important barometers of labour supply
1. 2. Net migration into and out of the area Education levels of workforce
3.
4. 5. 6.
Demographic changes in population
Technological developments and shifts Population Mobility Demand for specific skills
7.
8. 9. 10.
National, regional unemployment rates
Actions of competing employers Government policies, regulations, pressures Economic Forecasts for the next few years
11.
12.
The attractiveness of an area
The attractiveness of an industry in a particular place
Human Resource Planning
5-21
Manpower Gap Analysis
This is used to reconcile the forecasts of labour demand and supply. This process identifies potential skill shortages or surpluses of employees, skills and jobs
Estimating manpower requirements
1 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Number required at the beginning of the year Changes to requirements forecast during the year T otal requirements at the end of the year (1+2) Number available at the beginning of the year Additions (transfers, promotions) Separations (retirement, wastage, promotions out and other losses) Total available at the end of year (4+5+6) Deficit or surplus (3-7) Losses of those recruited during the year Additional numbers needed during the year (8+9) Year 2 3
DEMAND ------- -----SUPPLY -------------------RECONCILIA TION OF THE ABOVE MANPOWER NEEDED
Human Resource Planning
5-22
Formulating HR Plans
Once supply and demand for labour is known adjustments can be made formulating requisite HR plans
A variety of HR plans
? Recruitment plan ? Redeployment plan ? Redundancy plan ? Training plan ? Productivity plan ? Retention plan
Human Resource Planning
5-23
Responsibility For Human Resource Planning
HRP is a top management job. HR plans are usually made by the HR division in consultation with other corporate heads. Any deviations from the formulated plans and their causes must be looked into, from time to time in order to assess whether the plans require revision or modification.
Human Resource Planning
5-24
Limitations Of Human Resource Planning
HR professionals are basically confronted with three problems while preparing and administering HR plans: accuracy, inadequate top management support, lopsided focus on quantitative aspects.
Human Resource Planning
5-25
Effective Human Resource Planning
HR plans must fit in with overall objectives of a firm. They must get consistent support from top management. Computerised human resource information systems must be used for applicant tracking, succession planning, building skills inventories etc. The whole exercise must be carried out in coordination with operating managers.
Human Resource Planning
doc_799248000.ppt