killin_joe
New member
i wanted some info related 2 HR in call centers..i want 2 submit it on 16th of this month as my 100 marks project..i couldn't find them in MP
HR in call centers
- Thread starter killin_joe
- Start date
monamundra
New member
I WOULD LIKE TO SUGGEST U DAT IF POSSIBLE GO AT A CALL CENTER OR SAY ASK ANY OF UR FREINDS WHO R IN TOUCH WID ANY CALL CENTER TRAINEE COZ RATHER THAN GNG FOR THEORIES ITS ALWAYS BETTER TO SEE AND UNDERSTAND THINGS PRACTICALLY..OKIE..AFTER ALL ITS UR 100 MARKS PROJECT.
well i dont know much about the topic but let me try
When employees need their problems solved, there is no option of "We'll get back to you." Try telling that to the mother who has been told her child's prescription is not covered, or to a longtime employee who has an unexplained deduction taken from his paycheck.
The Employee Call Center is set up to offer more resources than you may now have and certainly provide a "virtual staff." When you make the Employee Call Center part of your service commitment to your employees, you gain:
* Human resources generalists specifically trained to handle any question employees can throw at them. They know as much about the things that affect your employees as you do -- maybe more.
* Our technological capability to directly access employee payroll and benefits data so our team can get answers turned around quickly.
* Flexible hours that allow you to set up times that are convenient for employees to call using an 800 number, no matter if you are on the East or West Coast.
* A commitment that we handle every question in a concerned, caring and professional manner, keeping the prompt, accurate education of the employee as our primary focus.
We know you have days that are overwhelming. A better question might be, "Do you want to stop having those days?"
When employees need their problems solved, there is no option of "We'll get back to you." Try telling that to the mother who has been told her child's prescription is not covered, or to a longtime employee who has an unexplained deduction taken from his paycheck.
The Employee Call Center is set up to offer more resources than you may now have and certainly provide a "virtual staff." When you make the Employee Call Center part of your service commitment to your employees, you gain:
* Human resources generalists specifically trained to handle any question employees can throw at them. They know as much about the things that affect your employees as you do -- maybe more.
* Our technological capability to directly access employee payroll and benefits data so our team can get answers turned around quickly.
* Flexible hours that allow you to set up times that are convenient for employees to call using an 800 number, no matter if you are on the East or West Coast.
* A commitment that we handle every question in a concerned, caring and professional manner, keeping the prompt, accurate education of the employee as our primary focus.
We know you have days that are overwhelming. A better question might be, "Do you want to stop having those days?"
jenefer.fdo
New member
you will find the required information abt ur topic in the magazine 'HRM REVIEW' dated May 2006 issue...check it out ..
chand forever
New member
pls help me for this project
scotzshweta
Shweta Jha
Hi,
I introduce mysellf as a final year (3rd SEM) MBA student, from Dr, DY Patil institute of management studies. I'm in the process of designing a competency model for staffing and selection in BPOs, as a part of my final project. For the same reason, i'm doing a survey on different job profiles in a BPO.
Kindly go to the following URL to fill up the questionnaire. Overall proces will hardly take 5mins of yours.
I would appreciate if you pass on this URL to other employees of your organization working on different positions.
Kindly put your name along with the position you hold in the company.
http://www.zoomerang.com/survey.zgi?p=WEB226VNSQRXG8
(Kindly add your name along with the position u hold, and do specify whether ur in an inbound or outbound process)
Thanking You,
Regards,
Shweta Jha.
9870442137
I introduce mysellf as a final year (3rd SEM) MBA student, from Dr, DY Patil institute of management studies. I'm in the process of designing a competency model for staffing and selection in BPOs, as a part of my final project. For the same reason, i'm doing a survey on different job profiles in a BPO.
Kindly go to the following URL to fill up the questionnaire. Overall proces will hardly take 5mins of yours.
I would appreciate if you pass on this URL to other employees of your organization working on different positions.
Kindly put your name along with the position you hold in the company.
http://www.zoomerang.com/survey.zgi?p=WEB226VNSQRXG8
(Kindly add your name along with the position u hold, and do specify whether ur in an inbound or outbound process)
Thanking You,
Regards,
Shweta Jha.
9870442137
drmz4you
Manisha E
hi evry 1
I am doing my MBA final 100 mks prkct on employee retention in BPO firms
It wud really help f sum1 wud gv me a questionnaire and some info on how to go abt it..
Actually i am in a complete mess as i have to submit the project in another week n i have not finished it yet:SugarwareZ-034:
any help is greatly appreciated..:thumb:
thzzzz
I am doing my MBA final 100 mks prkct on employee retention in BPO firms
It wud really help f sum1 wud gv me a questionnaire and some info on how to go abt it..
Actually i am in a complete mess as i have to submit the project in another week n i have not finished it yet:SugarwareZ-034:
any help is greatly appreciated..:thumb:
thzzzz