abhishreshthaa
Abhijeet S
Increased customer satisfaction
Several Indian IT and ITeS companies have adopted Six Sigma in order to gain customer acceptability and improve client satisfaction. It has helped them create and deliver value and demonstrate direct savings to their customers.
Some IT companies like TCS and iGATE Global Solutions went in for Six Sigma as a result of their long-term relationship with General Electric (GE) one of the pioneers in spreading and adopting the concept of Six Sigma (Motorola was the other pioneer in Six Sigma).
N G Subramanayam, vice president of Bangalore Operations for TCS says, "Initially we took the help of GE and Motorola in adopting Six Sigma. GE trained our core team, which then spread the concept across TCS. After having adopted the Six Sigma practice in 1999 we have worked on nearly 300 projects using this practice."
Several Indian IT and ITeS companies have adopted Six Sigma in order to gain customer acceptability and improve client satisfaction. It has helped them create and deliver value and demonstrate direct savings to their customers.
Some IT companies like TCS and iGATE Global Solutions went in for Six Sigma as a result of their long-term relationship with General Electric (GE) one of the pioneers in spreading and adopting the concept of Six Sigma (Motorola was the other pioneer in Six Sigma).
N G Subramanayam, vice president of Bangalore Operations for TCS says, "Initially we took the help of GE and Motorola in adopting Six Sigma. GE trained our core team, which then spread the concept across TCS. After having adopted the Six Sigma practice in 1999 we have worked on nearly 300 projects using this practice."