In tamil nadu the number of engineering college is around 300. yet only few colleges are able to meet the customer (ie., the students and their parents) expectations. Here we have made the house of quality QFD in order to correlate the needs of the customers and the technical characteristics of the system.
The expectations of the customers is collected by asking the customers to list requirements of a good institution they would like to have.
The technical characteristics of educational institutions are listed and the various levels of some of the competitive institutions are observed through questionnaires from the institution heads.
The requirement of the customers which scored more point is pointed out to be attended immediately.
The expectations of the customers is collected by asking the customers to list requirements of a good institution they would like to have.
The technical characteristics of educational institutions are listed and the various levels of some of the competitive institutions are observed through questionnaires from the institution heads.
The requirement of the customers which scored more point is pointed out to be attended immediately.