Description
Presales and sales requirements of HCL. It also talks about RFP(request for proposal.
HCL Case Study
Pre-Sales and Sales Case
Requirements
? Better Quality RFP responses ? Exploring feasibility of automating the response process ? Better client understanding ? Stronger Processes and Effective Reporting ? Achieving higher Bid to Win Ratio
Proposed Solution
? Establish a Knowledge Management (KM) portal
? Integrate the portal with a version control system
? Client response system designed to handle RFP
responses ? Have a usability team that will make the automated response client friendly ? Encourage Managers to generate periodic reports and take corrective action for deviations if any ? Approach Quality Audit organizations to certify our processes
Implementation
? An automation application to monitor the entire
process has to be administered ? The KM system has to be integrated with a version control system like VSS or SCM ? Design an effective communication mechanism ? Organize seminars, training and KT ? Ensure acceptance by incentives to begin with and slowly phase out the old process of working
Integration at the Organization level
? HCL should implement the KM process at the
organization level ? Teams across verticals and horizontals can share relevant information ? Faster adaptation and re-use will reduce lead time and increase competitive advantage ? In line with HCL’s Services+ framework
Perceived Benefits
? This KM would result in efficient handling of data
collected at different stages of the bidding process and would prove effective in increasing the bid to win ratio ? The top line and bottom line would both be incrementally impacted ? The quality audits and certifications will add value to the organization , and boost its repute among both internal and external stakeholders
THANK YOU
doc_675837576.ppt
Presales and sales requirements of HCL. It also talks about RFP(request for proposal.
HCL Case Study
Pre-Sales and Sales Case
Requirements
? Better Quality RFP responses ? Exploring feasibility of automating the response process ? Better client understanding ? Stronger Processes and Effective Reporting ? Achieving higher Bid to Win Ratio
Proposed Solution
? Establish a Knowledge Management (KM) portal
? Integrate the portal with a version control system
? Client response system designed to handle RFP
responses ? Have a usability team that will make the automated response client friendly ? Encourage Managers to generate periodic reports and take corrective action for deviations if any ? Approach Quality Audit organizations to certify our processes
Implementation
? An automation application to monitor the entire
process has to be administered ? The KM system has to be integrated with a version control system like VSS or SCM ? Design an effective communication mechanism ? Organize seminars, training and KT ? Ensure acceptance by incentives to begin with and slowly phase out the old process of working
Integration at the Organization level
? HCL should implement the KM process at the
organization level ? Teams across verticals and horizontals can share relevant information ? Faster adaptation and re-use will reduce lead time and increase competitive advantage ? In line with HCL’s Services+ framework
Perceived Benefits
? This KM would result in efficient handling of data
collected at different stages of the bidding process and would prove effective in increasing the bid to win ratio ? The top line and bottom line would both be incrementally impacted ? The quality audits and certifications will add value to the organization , and boost its repute among both internal and external stakeholders
THANK YOU
doc_675837576.ppt