Gap Analysis (Services Mktg Assignment on BPO's)

[chrispy_chap]

Hi friends The following report was my asignment for Services marketing (elective that I chose) and was preared under the guidance of Mr. John Mcgill, our Services Marketing proffessor at the Kingston university, London (where I study). The report follows interntional standards (AMBA) and I prformed a detailed GAP analysis on HCL bpo alongwith references and recomendations. Its a complete report and took me quite some time to prepeare. Hope you all benefit from it.
Cheers
Chris

 

[choprakamal]

Unable to download the attached file. Can you please email it to me on my yahoo id choprakamal

 

[amrita.2412]

Hey...unable to download the attachment ..PLzzz mail it to me... vikram.2324 at gmail.com
thnx in advance

 

[vidyasrini30]

Unable to download it.....can u forward a copy

 

[aditimehta]

the topic looks very interesting but not able to find the attachement.. can you please direct me..
thanks

 

[kartik]

Chris seems to have forgotten to upload the attachment. You may contact him directly by sending a private message instead of replying here.