Description
Enterprise Business Intelligence
Enterprise Business Intelligence Updated April 2015
ENTERPRISE BUSINESS INTELLIGENCE
Service Description
The State of Ohio Enterprise Business Intelligence (BI) service provides enterprise data
warehousing, business and predictive analytics, and decision support solutions to state
agencies, boards and commissions, and institutions of higher education. By turning raw data
into usable information, BI helps users analyze policies and programs, evaluate operations, and
drive decisions. Core System Capabilities include:
Health and Human
Services Information
• Ohio Benefits
• Medicaid Claims
• Medicaid Enrollment
• Medicaid Financial
• Medicaid Provider
• Long Term Care
• Medicare Claims
• Pharmacy
Financial Information
• General Ledger
• Travel and Expense
• Procure to Pay
• Capital Improvements
• Accounts Receivable
• Asset Management
• Budget/Planning
• Value Management
• Statewide Cost
Allocation Plan
• MBE/EDGE
Workforce and Human
Resources
• Workforce Profile
• Compensation
• State of Ohio Payroll
Projection Systems
• ePerformance
• Enterprise Learning
Management
Customer Benefits
• Cost-and Spend Management – State Agencies can gain valuable insights in planned,
actual and forecasted spending based on historical information as well as planned
expenditures, budgets and actual results
• Efficiency – Business Intelligence delivers standardized reports, dashboards and data to
support consistent views of Statewide Health and Human Services, Finance and Human
Resources data.
• Availability – Enterprise Business Intelligence supports Agency analyses in a high-
availability environment with contemporary data.
• Data Integration – Enterprise Business Intelligence offers agencies data integration
services to support analysis of data from multiple data sources
• Standard and Governance – BI provides standard reports, meta-data management, and
data governance solutions to customers.
• Training – Enterprise Business Intelligence offers a regularly scheduled training curriculum
and support for a variety of audiences.
• Reporting and Migration Consultation – Users requiring specialist interpretation or
development of BI reports will receive one on one support from the BI Team.
• Data Accuracy/Validation – Data in the BI environment is validated to source system data
daily to ensure accuracy and the BI dashboard provides users an accurate and real-time
view of batch processes and data updates.
Updated April 2015 Enterprise Business Intelligence
OIT Provides
• Production and Non-Production
Environments
• Cognos Based Analysis Tools
• SAS Analytics
• End User Training
• Incident Resolution Services
• Routine Maintenance
• Service Provisioning and
Implementation
• Scheduled Training
• Analysis Support and Consultation
Maintenance Schedule
Maintenance and data refresh windows for current data marts occur weekdays after 5:00 PM. In
addition, weekends are frequently used for change maintenance windows.
Incident Response & Resolution
Enterprise Business Intelligence and Reporting support staff is available from 7:00 AM until 5:00
PM, Monday through Friday.
Customers may report incidents to the Customer Service Center at [email protected]/614.644.6860
or via the Ohio Benefits helpdesk at [email protected]/866-846-4528.
Service Objectives
Category Evaluation Criteria Target
Availability Application uptime 99%
Incident
Responsiveness
Enterprise Business Intelligence and Reporting
support staff responds to the customer (i.e.
acknowledges and confirms receipt of incident ticket)
within 30 minutes.
100%
Incident Resolution
Enterprise Business Intelligence and Reporting
support staff resolves critical, production-stopping
incidents within 4 hours.
75%
Customer Requirements
• BI Access
• Internet Access
• Maintain agency and service contact lists via the IT Enterprise Services portal at:
http://itenterprise.ohio.gov.
• Place service order via the OIT Enterprise Service Catalog.
• Provide DAS OIT with a valid billing number.
Additional Information
For more information on this service or the Service Level Agreement, contact the Customer
Service Center at [email protected].
Visit us on the web at: http://das.ohio.gov/Divisions/InformationTechnology.aspx.
doc_263198728.pdf
Enterprise Business Intelligence
Enterprise Business Intelligence Updated April 2015
ENTERPRISE BUSINESS INTELLIGENCE
Service Description
The State of Ohio Enterprise Business Intelligence (BI) service provides enterprise data
warehousing, business and predictive analytics, and decision support solutions to state
agencies, boards and commissions, and institutions of higher education. By turning raw data
into usable information, BI helps users analyze policies and programs, evaluate operations, and
drive decisions. Core System Capabilities include:
Health and Human
Services Information
• Ohio Benefits
• Medicaid Claims
• Medicaid Enrollment
• Medicaid Financial
• Medicaid Provider
• Long Term Care
• Medicare Claims
• Pharmacy
Financial Information
• General Ledger
• Travel and Expense
• Procure to Pay
• Capital Improvements
• Accounts Receivable
• Asset Management
• Budget/Planning
• Value Management
• Statewide Cost
Allocation Plan
• MBE/EDGE
Workforce and Human
Resources
• Workforce Profile
• Compensation
• State of Ohio Payroll
Projection Systems
• ePerformance
• Enterprise Learning
Management
Customer Benefits
• Cost-and Spend Management – State Agencies can gain valuable insights in planned,
actual and forecasted spending based on historical information as well as planned
expenditures, budgets and actual results
• Efficiency – Business Intelligence delivers standardized reports, dashboards and data to
support consistent views of Statewide Health and Human Services, Finance and Human
Resources data.
• Availability – Enterprise Business Intelligence supports Agency analyses in a high-
availability environment with contemporary data.
• Data Integration – Enterprise Business Intelligence offers agencies data integration
services to support analysis of data from multiple data sources
• Standard and Governance – BI provides standard reports, meta-data management, and
data governance solutions to customers.
• Training – Enterprise Business Intelligence offers a regularly scheduled training curriculum
and support for a variety of audiences.
• Reporting and Migration Consultation – Users requiring specialist interpretation or
development of BI reports will receive one on one support from the BI Team.
• Data Accuracy/Validation – Data in the BI environment is validated to source system data
daily to ensure accuracy and the BI dashboard provides users an accurate and real-time
view of batch processes and data updates.
Updated April 2015 Enterprise Business Intelligence
OIT Provides
• Production and Non-Production
Environments
• Cognos Based Analysis Tools
• SAS Analytics
• End User Training
• Incident Resolution Services
• Routine Maintenance
• Service Provisioning and
Implementation
• Scheduled Training
• Analysis Support and Consultation
Maintenance Schedule
Maintenance and data refresh windows for current data marts occur weekdays after 5:00 PM. In
addition, weekends are frequently used for change maintenance windows.
Incident Response & Resolution
Enterprise Business Intelligence and Reporting support staff is available from 7:00 AM until 5:00
PM, Monday through Friday.
Customers may report incidents to the Customer Service Center at [email protected]/614.644.6860
or via the Ohio Benefits helpdesk at [email protected]/866-846-4528.
Service Objectives
Category Evaluation Criteria Target
Availability Application uptime 99%
Incident
Responsiveness
Enterprise Business Intelligence and Reporting
support staff responds to the customer (i.e.
acknowledges and confirms receipt of incident ticket)
within 30 minutes.
100%
Incident Resolution
Enterprise Business Intelligence and Reporting
support staff resolves critical, production-stopping
incidents within 4 hours.
75%
Customer Requirements
• BI Access
• Internet Access
• Maintain agency and service contact lists via the IT Enterprise Services portal at:
http://itenterprise.ohio.gov.
• Place service order via the OIT Enterprise Service Catalog.
• Provide DAS OIT with a valid billing number.
Additional Information
For more information on this service or the Service Level Agreement, contact the Customer
Service Center at [email protected].
Visit us on the web at: http://das.ohio.gov/Divisions/InformationTechnology.aspx.
doc_263198728.pdf