Enhancing Interpersonal Communication
Although interpersonal communication can encompass oral, written, and nonverbal forms of communication, the term is usually applied to spoken communication that takes place between two or more individuals on a personal, face-to-face level. Some of the types of interpersonal communication that are commonly used within a business organization include staff meetings, formal project discussions, employee performance reviews, and informal chats. Interpersonal communication with those outside of the business organization can take a variety of forms as well, including client meetings, employment interviews, or sales visits. In order to understand the principles of effective interpersonal communication, it is helpful to look at the basic process of communication. It can involve one on one conversations or individuals interacting with many people within a society. It helps us understand how and why people behave and communicate in different ways to construct and negotiate a social reality. While interpersonal communication can be defined as its own area of study, it also occurs within other contexts like groups and organizations.
Interpersonal communication is inescapable
Interpersonal communication is irreversible
Interpersonal communication is complicated
Interpersonal communication is contextual
Understand how interpersonal skill functions to create an effective business organization.
Human Decision Making
Developing Emotional Intelligence
Variations in Communication Style
Social Position and Communication
Gendered Communication Styles
Communicating Across Generations
Act thoughtfully and carefully — don't react.
What to avoid in Interpersonal Communication
Jumping to conclusions
Rushing to judgments
Speaking those judgments
Giving unwanted advice
Moving prematurely to problem solving
Changing the subject
Talking about your self
Talking about other similar cases
Avoid jumping to conclusions, making premature judgments, agreements, comparisons, or criticisms
Refer your listener by name
Adapt message according to the listener
Include all the information
Don’t make assumptions
Learn to express feelings freely
Although interpersonal communication can encompass oral, written, and nonverbal forms of communication, the term is usually applied to spoken communication that takes place between two or more individuals on a personal, face-to-face level. Some of the types of interpersonal communication that are commonly used within a business organization include staff meetings, formal project discussions, employee performance reviews, and informal chats. Interpersonal communication with those outside of the business organization can take a variety of forms as well, including client meetings, employment interviews, or sales visits. In order to understand the principles of effective interpersonal communication, it is helpful to look at the basic process of communication. It can involve one on one conversations or individuals interacting with many people within a society. It helps us understand how and why people behave and communicate in different ways to construct and negotiate a social reality. While interpersonal communication can be defined as its own area of study, it also occurs within other contexts like groups and organizations.
Interpersonal communication is inescapable
Interpersonal communication is irreversible
Interpersonal communication is complicated
Interpersonal communication is contextual
Understand how interpersonal skill functions to create an effective business organization.
Human Decision Making
Developing Emotional Intelligence
Variations in Communication Style
Social Position and Communication
Gendered Communication Styles
Communicating Across Generations
Act thoughtfully and carefully — don't react.
What to avoid in Interpersonal Communication
Jumping to conclusions
Rushing to judgments
Speaking those judgments
Giving unwanted advice
Moving prematurely to problem solving
Changing the subject
Talking about your self
Talking about other similar cases
Avoid jumping to conclusions, making premature judgments, agreements, comparisons, or criticisms
Refer your listener by name
Adapt message according to the listener
Include all the information
Don’t make assumptions
Learn to express feelings freely