Xerox Corporation (NYSE: XRX) ( /ˈzɪərɒks/) is a Fortune 500 global document management company (founded in 1906) that manufactures and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies. Xerox is headquartered in Norwalk, Connecticut (moved from Stamford, Connecticut in October 2007[2]), though its largest population of employees is based in and around Rochester, New York, the area in which the company was founded. On September 28, 2009, Xerox announced the intended acquisition of Affiliated Computer Services for $6.4 billion. The deal closed on February 8, 2010.[3] Xerox holds a Royal Warrant from HM Queen Elizabeth II and the Prince of Wales.
Xerox hired the consulting firms Towers Perrin and International Survey Research Corporation (ISR) of Chicago. The firms selected participants for an external survey, visited the facilities of these companies and identified best practices that might be transferable to Xerox. A number of common themes evolved from these findings and were integrated into Xerox's strategy processes and programs.
The third part of the QIT challenge involved developing a single corporate-wide, employee-satisfaction measurement system. Typical survey questions ask if the employee understands and is committed to the objectives of the corporation, if the employee's work objectives are tied to corporate objectives, if employees understand the performance-management process, whether benefit coverages are understood, and the like.
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These core questions allow management to compare internal levels of motivation and satisfaction with external norms, country by country. Using ISR's extensive international database, Xerox is able to compare employee reactions in countries like Chile and Switzerland with the scores of employees of major international companies in those countries.
Management policy
Xerox employees around the world are asked to participate in the attitude survey process within their own work groups at least once every two years. At a minimum, each operating unit or subsidiary company surveys a statistically valid sample of its employees annually. Reports are generated for each manager with four or more employees. The response rate for this survey is more than 85 percent, well above normal returns for these types of surveys.
In 1991, Xerox expanded the employee satisfaction objective to include employee motivation. Ten elements were identified as influencing both satisfaction and motivation:
* Benefits.
* Career and professional growth.
* Company leadership.
* Immediate manager practices.
* Employment security.
* Pay.
* Personal accomplishment.
* Recognition.
* Relationships with co-workers.
The Rialto Unified School District signed on for imaging solutions specialist Xerox's Enterprise Print Services in a plan to save hundreds of thousands of dollars in document-related costs. Using Xerox's print governance feature, the newest addition to the company's managed print services (MPS) portfolio, Rialto said it hopes to increase savings to nearly half a million dollars by better managing print across its 25 buildings in California.
Rialto's five-year EPS contract will bring multiple print budgets and output devices, like printers, copiers and fax machines under Xerox management. Using print governance, Rialto will implement automated, rules-based settings that help staff make smarter printing decisions. For example, when a teacher hits print on a 250-page document, a notification appears advising them that the print job would cost less if sent to the school's print center instead of a printer in the main office. Xerox said print governance means Rialto could set budget guidelines for teachers and departments, better empowering school district employees to manage printing costs during the school year.
"With stretched budgets and staff we can't be doing what others can do more efficiently and more cost-effectively," said the school's deputy superintendent, Joseph Davis. "As a strategic partner, Xerox is solving our business problems so we can stay focused on educating our 27,000 students - and saving valuable budget dollars that can now be redirected to student programs and employee retention."
Xerox's EPS plan manages all elements of an organization's print infrastructure, from the office to the in-house print center to the virtual workplace. The services are designed to improve environmental sustainability, protect valuable information and support regulatory compliance, improve device availability and increase employee satisfaction and accelerate business innovation through automated workflows.
At school sites, onsite Xerox document advisers will also help the district further environmental initiatives by capturing existing paper records and converting them to digital documents using Xerox DocuShare, a content management solution that allows information to be shared and stored online. John Kelly, Xerox's president of the North American global document outsourcing division, said the public sector is discovering the MPS opportunity. "Schools, universities, counties and state governments are reaping the cost savings and efficiency benefits of letting us manage print for them while they focus on their core business," he said.
Business Editors/High-Tech Writers
STAMFORD, Conn.--(BUSINESS WIRE)--Feb. 20, 2004
A new report on corporate America's commitment to diversity shows that Xerox Corporation (NYSE: XRX) - which holds diversity and inclusion as core values in its culture - ranks among the "best of the best."
The report, titled Best of the Best: Corporate Awards for Diversity and Women 2003-2004, made its assessments by evaluating 45 of the latest "best company" lists published by publications, associations and government organizations. The lists cover such topics as employee diversity, supplier diversity, and opportunities for African-Americans, Asian Americans, Hispanics, gay and lesbian workers, people with disabilities, and women.
Xerox was recognized on 12 of the lists, placing it among the top 10 U.S. companies and top 5 percent of the 790 companies reviewed for the report, which was issued yesterday by Diversity Best Practices and Business Women's Network.
"Xerox is committed to developing advancement programs, supporting women and minority suppliers, attracting a diverse workforce, supporting employee retention programs and community involvement - and we commend Xerox's remarkable leadership," said Edie Fraser, president of Diversity Best Practices and Business Women's Network, an association for diversity and benchmarking.
According to the report, the 12 lists Xerox placed on are:
-- DiversityInc magazine, "Top 50 Companies for Diversity." Xerox
ranked No. 10 in 2003.
-- Fortune magazine, "50 Best Companies for Minorities." Xerox
ranked No. 13 in 2003 and has been on the list six out of six
years.
-- Asian Enterprise magazine, "Top 10 Companies for Asian
Americans."
-- Careers & the disAbled magazine, "Top 50 Employers."
-- Catalyst, "2003 Catalyst Honor Roll," recognizing companies
with 25 percent or more women directors.
-- DiversityBusiness.com, "Top 50 Corporations for Multicultural
Business Opportunities." Xerox was voted No. 26 in 2003.
-- gfn.com, "gfn.com 50," recognizing "the most powerful and
gay-friendly public companies."
-- Girlfriends Magazine, "Best Lesbian Places to Work," honorable
mention.
-- Hispanic Business magazine, "The Hispanic Business Corporate
Elite," recognizing the "highest-ranking Hispanics in
Corporate America."
-- Hispanic Magazine, "The 2003 Corporate 100: The 100 Companies
Providing the Most Opportunities for Hispanics."
-- Human Rights Campaign, "HRC Corporate Equality Index." Xerox
was one of only 21 companies to earn a score of 100 percent.
he Rialto Unified School District signed on for Xerox Corporation’s (NYSE:XRX) Enterprise Print Services (EPS) to save hundreds of thousands of dollars in document-related costs. Using Xerox’s print governance feature, the newest addition to the company’s market-leading managed print services (MPS) portfolio, Rialto will increase savings to nearly half a million dollars by better managing print across its 25 buildings.
Rialto’s five-year EPS contract will bring multiple print budgets and output devices, like printers, copiers and fax machines under Xerox management. Using print governance, Rialto will implement automated, rules-based settings that help staff make smarter printing decisions. For example, when a teacher hits print on a 250-page document, a notification appears advising them that the print job would cost less if sent to the school’s print center instead of a printer in the main office. Print governance means Rialto can set budget guidelines for teachers and departments, empowering school district employees to better manage print spend during the school year.
"With stretched budgets and staff we can’t be doing what others can do more efficiently and more cost-effectively,” said Dr. Joseph Davis, deputy superintendent, Rialto Unified School District. “As a strategic partner, Xerox is solving our business problems so we can stay focused on educating our 27,000 students – and saving valuable budget dollars that can now be redirected to student programs and employee retention.”
Working with Xerox to monitor and provide pre-emptive maintenance for all print and copy devices, the school district will easily keep up with the document demands to support its large student population. Onsite Xerox document advisors will also help the district further environmental initiatives by capturing existing paper records and converting them to digital documents using Xerox DocuShare®, an intuitive content management solution that allows information to be shared and stored online. DocuShare enables teachers and administrators to more easily access student data and free up storage space.
“The public sector is discovering the MPS opportunity – schools, universities, counties and state governments are reaping the cost savings and efficiency benefits of letting us manage print for them while they focus on their core business,” said John Kelly, president, Global Document Outsourcing North America, Xerox.
Xerox’s EPS is the only offering to manage all elements of an organization’s print infrastructure – from the office to the in-house print center to the virtual workplace. As the worldwide market leader in MPS, Xerox applies the same tools and techniques used to save millions for corporate customers, to help clients in the public sector. The company was positioned by Gartner, Inc., in the Leaders Quadrant in the “Magic Quadrant for Managed Print Services Worldwide”[1] for 2009 and was recognized as a leader in IDC’s 2010 MPS MarketScape report[2].
Xerox hired the consulting firms Towers Perrin and International Survey Research Corporation (ISR) of Chicago. The firms selected participants for an external survey, visited the facilities of these companies and identified best practices that might be transferable to Xerox. A number of common themes evolved from these findings and were integrated into Xerox's strategy processes and programs.
The third part of the QIT challenge involved developing a single corporate-wide, employee-satisfaction measurement system. Typical survey questions ask if the employee understands and is committed to the objectives of the corporation, if the employee's work objectives are tied to corporate objectives, if employees understand the performance-management process, whether benefit coverages are understood, and the like.
More
Articles of Interest
Employee-customer relationship vital to success: Refererences are surest sign...
How to Motivate Employees: What Research Is Telling Us
What's wrong with these employees? - job dissatisfaction
Customer service: The key to customer satisfaction, customer loyalty, and...
Managing employee relations: develop interpersonal communications and...
These core questions allow management to compare internal levels of motivation and satisfaction with external norms, country by country. Using ISR's extensive international database, Xerox is able to compare employee reactions in countries like Chile and Switzerland with the scores of employees of major international companies in those countries.
Management policy
Xerox employees around the world are asked to participate in the attitude survey process within their own work groups at least once every two years. At a minimum, each operating unit or subsidiary company surveys a statistically valid sample of its employees annually. Reports are generated for each manager with four or more employees. The response rate for this survey is more than 85 percent, well above normal returns for these types of surveys.
In 1991, Xerox expanded the employee satisfaction objective to include employee motivation. Ten elements were identified as influencing both satisfaction and motivation:
* Benefits.
* Career and professional growth.
* Company leadership.
* Immediate manager practices.
* Employment security.
* Pay.
* Personal accomplishment.
* Recognition.
* Relationships with co-workers.
The Rialto Unified School District signed on for imaging solutions specialist Xerox's Enterprise Print Services in a plan to save hundreds of thousands of dollars in document-related costs. Using Xerox's print governance feature, the newest addition to the company's managed print services (MPS) portfolio, Rialto said it hopes to increase savings to nearly half a million dollars by better managing print across its 25 buildings in California.
Rialto's five-year EPS contract will bring multiple print budgets and output devices, like printers, copiers and fax machines under Xerox management. Using print governance, Rialto will implement automated, rules-based settings that help staff make smarter printing decisions. For example, when a teacher hits print on a 250-page document, a notification appears advising them that the print job would cost less if sent to the school's print center instead of a printer in the main office. Xerox said print governance means Rialto could set budget guidelines for teachers and departments, better empowering school district employees to manage printing costs during the school year.
"With stretched budgets and staff we can't be doing what others can do more efficiently and more cost-effectively," said the school's deputy superintendent, Joseph Davis. "As a strategic partner, Xerox is solving our business problems so we can stay focused on educating our 27,000 students - and saving valuable budget dollars that can now be redirected to student programs and employee retention."
Xerox's EPS plan manages all elements of an organization's print infrastructure, from the office to the in-house print center to the virtual workplace. The services are designed to improve environmental sustainability, protect valuable information and support regulatory compliance, improve device availability and increase employee satisfaction and accelerate business innovation through automated workflows.
At school sites, onsite Xerox document advisers will also help the district further environmental initiatives by capturing existing paper records and converting them to digital documents using Xerox DocuShare, a content management solution that allows information to be shared and stored online. John Kelly, Xerox's president of the North American global document outsourcing division, said the public sector is discovering the MPS opportunity. "Schools, universities, counties and state governments are reaping the cost savings and efficiency benefits of letting us manage print for them while they focus on their core business," he said.
Business Editors/High-Tech Writers
STAMFORD, Conn.--(BUSINESS WIRE)--Feb. 20, 2004
A new report on corporate America's commitment to diversity shows that Xerox Corporation (NYSE: XRX) - which holds diversity and inclusion as core values in its culture - ranks among the "best of the best."
The report, titled Best of the Best: Corporate Awards for Diversity and Women 2003-2004, made its assessments by evaluating 45 of the latest "best company" lists published by publications, associations and government organizations. The lists cover such topics as employee diversity, supplier diversity, and opportunities for African-Americans, Asian Americans, Hispanics, gay and lesbian workers, people with disabilities, and women.
Xerox was recognized on 12 of the lists, placing it among the top 10 U.S. companies and top 5 percent of the 790 companies reviewed for the report, which was issued yesterday by Diversity Best Practices and Business Women's Network.
"Xerox is committed to developing advancement programs, supporting women and minority suppliers, attracting a diverse workforce, supporting employee retention programs and community involvement - and we commend Xerox's remarkable leadership," said Edie Fraser, president of Diversity Best Practices and Business Women's Network, an association for diversity and benchmarking.
According to the report, the 12 lists Xerox placed on are:
-- DiversityInc magazine, "Top 50 Companies for Diversity." Xerox
ranked No. 10 in 2003.
-- Fortune magazine, "50 Best Companies for Minorities." Xerox
ranked No. 13 in 2003 and has been on the list six out of six
years.
-- Asian Enterprise magazine, "Top 10 Companies for Asian
Americans."
-- Careers & the disAbled magazine, "Top 50 Employers."
-- Catalyst, "2003 Catalyst Honor Roll," recognizing companies
with 25 percent or more women directors.
-- DiversityBusiness.com, "Top 50 Corporations for Multicultural
Business Opportunities." Xerox was voted No. 26 in 2003.
-- gfn.com, "gfn.com 50," recognizing "the most powerful and
gay-friendly public companies."
-- Girlfriends Magazine, "Best Lesbian Places to Work," honorable
mention.
-- Hispanic Business magazine, "The Hispanic Business Corporate
Elite," recognizing the "highest-ranking Hispanics in
Corporate America."
-- Hispanic Magazine, "The 2003 Corporate 100: The 100 Companies
Providing the Most Opportunities for Hispanics."
-- Human Rights Campaign, "HRC Corporate Equality Index." Xerox
was one of only 21 companies to earn a score of 100 percent.
he Rialto Unified School District signed on for Xerox Corporation’s (NYSE:XRX) Enterprise Print Services (EPS) to save hundreds of thousands of dollars in document-related costs. Using Xerox’s print governance feature, the newest addition to the company’s market-leading managed print services (MPS) portfolio, Rialto will increase savings to nearly half a million dollars by better managing print across its 25 buildings.
Rialto’s five-year EPS contract will bring multiple print budgets and output devices, like printers, copiers and fax machines under Xerox management. Using print governance, Rialto will implement automated, rules-based settings that help staff make smarter printing decisions. For example, when a teacher hits print on a 250-page document, a notification appears advising them that the print job would cost less if sent to the school’s print center instead of a printer in the main office. Print governance means Rialto can set budget guidelines for teachers and departments, empowering school district employees to better manage print spend during the school year.
"With stretched budgets and staff we can’t be doing what others can do more efficiently and more cost-effectively,” said Dr. Joseph Davis, deputy superintendent, Rialto Unified School District. “As a strategic partner, Xerox is solving our business problems so we can stay focused on educating our 27,000 students – and saving valuable budget dollars that can now be redirected to student programs and employee retention.”
Working with Xerox to monitor and provide pre-emptive maintenance for all print and copy devices, the school district will easily keep up with the document demands to support its large student population. Onsite Xerox document advisors will also help the district further environmental initiatives by capturing existing paper records and converting them to digital documents using Xerox DocuShare®, an intuitive content management solution that allows information to be shared and stored online. DocuShare enables teachers and administrators to more easily access student data and free up storage space.
“The public sector is discovering the MPS opportunity – schools, universities, counties and state governments are reaping the cost savings and efficiency benefits of letting us manage print for them while they focus on their core business,” said John Kelly, president, Global Document Outsourcing North America, Xerox.
Xerox’s EPS is the only offering to manage all elements of an organization’s print infrastructure – from the office to the in-house print center to the virtual workplace. As the worldwide market leader in MPS, Xerox applies the same tools and techniques used to save millions for corporate customers, to help clients in the public sector. The company was positioned by Gartner, Inc., in the Leaders Quadrant in the “Magic Quadrant for Managed Print Services Worldwide”[1] for 2009 and was recognized as a leader in IDC’s 2010 MPS MarketScape report[2].