Papa John's Pizza (NASDAQ: PZZA) is the third largest take-out and delivery pizza restaurant chain in the United States, behind Pizza Hut and Domino's Pizza.[1] It is based in Louisville, Kentucky. Papa John's slogan is "Better Ingredients. Better Pizza."
Internationally, there are over 3,300 Papa John's establishments, including over 2,600 in the U.S. and more than 500 in over 30 other countries.
BOSTON -- Harvard Business School Publishing (HBSP) eLearning, the highly-regarded publisher of premier leadership and management development programs, today announced that Domino's Pizza (NYSE: DPZ), the recognized world leader in pizza delivery, has deployed the National Restaurant Association Educational Foundation (NRAEF) Leadership & Management Program featuring Harvard ManageMentor(R)PLUS to its current and potential managers across the organization. Following a successful pilot with senior executives, Domino's now offers this leadership course in English and Spanish as a core program for its managers at all levels, a strategy to increase Domino's employee retention rates.
"One of our goals is to build and nurture a great culture at Domino's Pizza," said Patti Wilmot, Executive Vice President, People First, Domino's Pizza. "The pizza business is a people business, and everything we do involves putting our people first. Offering this innovative learning and development tool to our team members is another example of how we are investing in our future leaders and, in turn, strengthening our culture. One of the greatest benefits of this tool is that it is self-paced and accessible to our team members anytime, day or night."
Domino's will discuss its leadership development initiatives during a panel discussion at the National Restaurant Association Restaurant, Hotel-Motel Show in Chicago, Saturday, May 21, 2005, at 10:00 a.m. CDT. Harvard Business School Publishing and the NRAEF will exhibit at the show in booth #6300.
Domino's selected the NRAEF Leadership & Management Program, which is customized for the restaurant and foodservice industry, as a foundation piece for its leadership and management development curriculum. The program contains 37 topics tied to key management issues and includes an Implementation Guide customized for the restaurant and foodservice industry that provides step-by-step instructions to facilitate a blended learning approach.
Remember the 1989 earthquake in California's Bay Area and that big fire in the North Oakland area a year later? Steve will never forget it. Although the Domino's Pizza store he managed was spared by the fire, 75 percent of his delivery area was burned to the ground.
Making the best of it, Steve then joined Mike Paul and Mike Brown's Domino's Pizza franchise in San Diego in 1990. Steve began moving up in the organization, showing a real aptitude for store management. At one time, he even managed two stores simultaneously. Eventually, he became director of operations. He kept the stores running at relatively high levels and was considered a success by everyone but himself. He wasn't getting the results he wanted and became tough on himself. Steve recalls his feelings of frustration. "Like my peers, I was a checklist supervisor, spending most of my time running around filling out store-visit reports and putting out fires. I was RESULTS driven, not PEOPLE driven".
Steve wanted to improve his leadership skills and build more positive relationships with his management team. That's when he sought out the help of Business Coach June Diggle. Steve was glad he did. "I knew that Papa John's was on my heels and I had to change the way I led my people in order to compete successfully."The Change
So what kind of changes in management style are behind all this success? Steve gives much of the credit to his franchise owner, Mike Brown, business coach, June Diggle and John Potenza's SurveyExpress.
"Mike gave me the support and freedom to experiment," says Steve. "June provided me the training I needed to be a wiser and more compassionate leader and John provided a way to measure our performance through the eyes of our CUSTOMERS with SurveyExpress."
Steve now manages proactively instead of reactively. "SurveyExpress made it possible for me to change my relationship with my managers. Instead of grading their performance with store-visit reports, I let the customers grade "OUR" performance through SurveyExpress. That puts me on the same side as my management team where we are collectively accountable for our customers' Domino's Pizza Experience.
My husband and I were sitting down watching TV and being LAZY when I ordered a COMBINATION from papa John on Saratoga Ave. She said the delivery would take 70 minutes. After almost 75 minutes the delivery man showed up. I signed the paper for the credit card and put a 4 DOLLARS tip for the driver. After opening the box, I noticed that instead of COMBINATION, he brought this pizze which had white souce with pineapple and chicken. I was so angry because we waited more than one hour for the pizze. So I called the place. First they put me on hold for more ten minutes, so I called again. This time the guy wanted again to put me on hold when I told him what had happened. To my surprise, in a rude way he said:" Now what do you want me to do about this?"...I really didn't know how to answer him back..So I asked to talk to the manager. He surprised me more when he said that he WAS the MANAGER. That really made me more upset. How could a TRAINED MANAGER deals with this kind of situation in such a rude way. So I said: "You are the manager and you ask me what needs to be done??!!". He said: I can have a COMBINATION pizza ready for you but the deliveryis 70 minutes". I started raising my voice and said: I just waited more than one hour to get a wrong pizza, now you want me to wait for another one hour to get the RIGHT one?" He said the only other things that he could either give me credit or I go and pick up the pizza myself."...Great....My husband really was craving for pizza so I told the manager that I would take the other pizza back and pick up the right one. I arrived at the place in about 20 minutes. One customer was there. Not busy at all. As I was getting out of my car, I realized that I was so upset when leaving the house that I completely forgot to take the WRONG, bad taste pizza back to the store and left it on the kitchen counter. I went inside and told the guy who introduced himself as the manager that I was there to pick up a COMBINATION pizza. He asked:"Did you bring the other pizza back."..I told him that I forgot and he had the NERVE to tell me that he would not give me my RIGHT pizza unless I give him the WRONG pizza back.!!!!!...I was so furious and angry...I told him how upset I was with their service and all he had to say was that this kind of erros happens all the time during the day, everyday, and nothing that they can do.
So I said: Give me the credit.". And he did.....
He did not give me my RIGHT pizza back, because I did not have the WRONG pizza with me, but he gave me the credit back without getting the WRong pizza back.
This is how the customer was treated....I will not go back and I will make sure that as many people as possible to hear about this experience...They lost my business and they will lose more.
Many people are attracted to the idea of starting up their own restaurant and may be interested in doing so in the form of a pizza franchise. This option allows the business owner to start small with a common restaurant that is relatively cheap when it comes to ingredients and with a product appealing to many. It is also helpful to have a bigger chain name to boost credentials and popularity. The most common way to do this is to own a restaurant within a franchise chain. This is how many eventually achieve their dreams of starting a pizza joint, under the label of nationwide chains.
Purchasing a pizza franchise allows people to own a business yet not be completely in charge or on their own. The agreement allows the franchise storeowner (or franchisee) to buy into the company (franchisor) and likewise allows the owner the rights to use any licenses, slogans and/or logos of the national chain. An example of a typical franchise operation is Little Caesars Pizza.
Great opportunities for those that work hard
Cons
Need to work on retention of hourly employees
Retention
Health, Future and Life Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Health Savings Accounts
Paid Vacation
Paid Sick Time
401(k) Plan
Life insurance - Cap I
Accidental Death and Dismemberment Insurance
Short-Term & Long-Term Disability
Educational Assistance Program
Group Legal Services
Employee Assistance Program
Adoption Assistance Program
Employee Perks
Direct Deposit
Weekly Paychecks
Pizza Discounts
Training and Recognition Programs
Shift Leader and Restaurant Team Member Benefits
Full or part-time team members (shift leaders, drivers & team members) are eligible to participate in the following programs:
Health, Future and Life Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Hospital Indemnity Insurance
401(k) Plan
Paid Vacation
Term Life
Employee Perks
Direct Deposit
Weekly Paychecks
Flexible Hours
Pizza Discounts
Training and Recognition Programs
Internationally, there are over 3,300 Papa John's establishments, including over 2,600 in the U.S. and more than 500 in over 30 other countries.
BOSTON -- Harvard Business School Publishing (HBSP) eLearning, the highly-regarded publisher of premier leadership and management development programs, today announced that Domino's Pizza (NYSE: DPZ), the recognized world leader in pizza delivery, has deployed the National Restaurant Association Educational Foundation (NRAEF) Leadership & Management Program featuring Harvard ManageMentor(R)PLUS to its current and potential managers across the organization. Following a successful pilot with senior executives, Domino's now offers this leadership course in English and Spanish as a core program for its managers at all levels, a strategy to increase Domino's employee retention rates.
"One of our goals is to build and nurture a great culture at Domino's Pizza," said Patti Wilmot, Executive Vice President, People First, Domino's Pizza. "The pizza business is a people business, and everything we do involves putting our people first. Offering this innovative learning and development tool to our team members is another example of how we are investing in our future leaders and, in turn, strengthening our culture. One of the greatest benefits of this tool is that it is self-paced and accessible to our team members anytime, day or night."
Domino's will discuss its leadership development initiatives during a panel discussion at the National Restaurant Association Restaurant, Hotel-Motel Show in Chicago, Saturday, May 21, 2005, at 10:00 a.m. CDT. Harvard Business School Publishing and the NRAEF will exhibit at the show in booth #6300.
Domino's selected the NRAEF Leadership & Management Program, which is customized for the restaurant and foodservice industry, as a foundation piece for its leadership and management development curriculum. The program contains 37 topics tied to key management issues and includes an Implementation Guide customized for the restaurant and foodservice industry that provides step-by-step instructions to facilitate a blended learning approach.
Remember the 1989 earthquake in California's Bay Area and that big fire in the North Oakland area a year later? Steve will never forget it. Although the Domino's Pizza store he managed was spared by the fire, 75 percent of his delivery area was burned to the ground.
Making the best of it, Steve then joined Mike Paul and Mike Brown's Domino's Pizza franchise in San Diego in 1990. Steve began moving up in the organization, showing a real aptitude for store management. At one time, he even managed two stores simultaneously. Eventually, he became director of operations. He kept the stores running at relatively high levels and was considered a success by everyone but himself. He wasn't getting the results he wanted and became tough on himself. Steve recalls his feelings of frustration. "Like my peers, I was a checklist supervisor, spending most of my time running around filling out store-visit reports and putting out fires. I was RESULTS driven, not PEOPLE driven".
Steve wanted to improve his leadership skills and build more positive relationships with his management team. That's when he sought out the help of Business Coach June Diggle. Steve was glad he did. "I knew that Papa John's was on my heels and I had to change the way I led my people in order to compete successfully."The Change
So what kind of changes in management style are behind all this success? Steve gives much of the credit to his franchise owner, Mike Brown, business coach, June Diggle and John Potenza's SurveyExpress.
"Mike gave me the support and freedom to experiment," says Steve. "June provided me the training I needed to be a wiser and more compassionate leader and John provided a way to measure our performance through the eyes of our CUSTOMERS with SurveyExpress."
Steve now manages proactively instead of reactively. "SurveyExpress made it possible for me to change my relationship with my managers. Instead of grading their performance with store-visit reports, I let the customers grade "OUR" performance through SurveyExpress. That puts me on the same side as my management team where we are collectively accountable for our customers' Domino's Pizza Experience.
My husband and I were sitting down watching TV and being LAZY when I ordered a COMBINATION from papa John on Saratoga Ave. She said the delivery would take 70 minutes. After almost 75 minutes the delivery man showed up. I signed the paper for the credit card and put a 4 DOLLARS tip for the driver. After opening the box, I noticed that instead of COMBINATION, he brought this pizze which had white souce with pineapple and chicken. I was so angry because we waited more than one hour for the pizze. So I called the place. First they put me on hold for more ten minutes, so I called again. This time the guy wanted again to put me on hold when I told him what had happened. To my surprise, in a rude way he said:" Now what do you want me to do about this?"...I really didn't know how to answer him back..So I asked to talk to the manager. He surprised me more when he said that he WAS the MANAGER. That really made me more upset. How could a TRAINED MANAGER deals with this kind of situation in such a rude way. So I said: "You are the manager and you ask me what needs to be done??!!". He said: I can have a COMBINATION pizza ready for you but the deliveryis 70 minutes". I started raising my voice and said: I just waited more than one hour to get a wrong pizza, now you want me to wait for another one hour to get the RIGHT one?" He said the only other things that he could either give me credit or I go and pick up the pizza myself."...Great....My husband really was craving for pizza so I told the manager that I would take the other pizza back and pick up the right one. I arrived at the place in about 20 minutes. One customer was there. Not busy at all. As I was getting out of my car, I realized that I was so upset when leaving the house that I completely forgot to take the WRONG, bad taste pizza back to the store and left it on the kitchen counter. I went inside and told the guy who introduced himself as the manager that I was there to pick up a COMBINATION pizza. He asked:"Did you bring the other pizza back."..I told him that I forgot and he had the NERVE to tell me that he would not give me my RIGHT pizza unless I give him the WRONG pizza back.!!!!!...I was so furious and angry...I told him how upset I was with their service and all he had to say was that this kind of erros happens all the time during the day, everyday, and nothing that they can do.
So I said: Give me the credit.". And he did.....
He did not give me my RIGHT pizza back, because I did not have the WRONG pizza with me, but he gave me the credit back without getting the WRong pizza back.
This is how the customer was treated....I will not go back and I will make sure that as many people as possible to hear about this experience...They lost my business and they will lose more.
Many people are attracted to the idea of starting up their own restaurant and may be interested in doing so in the form of a pizza franchise. This option allows the business owner to start small with a common restaurant that is relatively cheap when it comes to ingredients and with a product appealing to many. It is also helpful to have a bigger chain name to boost credentials and popularity. The most common way to do this is to own a restaurant within a franchise chain. This is how many eventually achieve their dreams of starting a pizza joint, under the label of nationwide chains.
Purchasing a pizza franchise allows people to own a business yet not be completely in charge or on their own. The agreement allows the franchise storeowner (or franchisee) to buy into the company (franchisor) and likewise allows the owner the rights to use any licenses, slogans and/or logos of the national chain. An example of a typical franchise operation is Little Caesars Pizza.
Great opportunities for those that work hard
Cons
Need to work on retention of hourly employees
Retention
Health, Future and Life Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Health Savings Accounts
Paid Vacation
Paid Sick Time
401(k) Plan
Life insurance - Cap I
Accidental Death and Dismemberment Insurance
Short-Term & Long-Term Disability
Educational Assistance Program
Group Legal Services
Employee Assistance Program
Adoption Assistance Program
Employee Perks
Direct Deposit
Weekly Paychecks
Pizza Discounts
Training and Recognition Programs
Shift Leader and Restaurant Team Member Benefits
Full or part-time team members (shift leaders, drivers & team members) are eligible to participate in the following programs:
Health, Future and Life Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Hospital Indemnity Insurance
401(k) Plan
Paid Vacation
Term Life
Employee Perks
Direct Deposit
Weekly Paychecks
Flexible Hours
Pizza Discounts
Training and Recognition Programs
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