Olan Mills, Inc. is a privately owned company founded in 1932 by Olan Mills Sr. and Mary Mills headquartered in Chattanooga, Tennessee that provides portrait photography and church directories through its two main corporate divisions: Olan Mills Portrait Studios and Olan Mills Church Division.
Its United Kingdom division, based in Northamptonshire and with a number of studios based in Mothercare stores, stopped trading on December 26 2008, in preparation for the firm being placed into administration.
Olan Mills, with retail stores in the U.S. and U.K., is a leading portrait photography company in both countries.
Its nationally recognized Studio Portrait Division makes high-quality, affordable portraits available to families
everywhere through hundreds of traditional studio sites and convenient Kmart retail locations. Olan Mills'
rapidly expanding Church Directories Division also produces top-quality pictorial directories for congregations,
church families, and multi-member organizations.
Olan Mills, with dispersed locations, required a help desk solution that would allow its IT staff to manage
communication and mission-critical network issues, improve efficiency, and increase overall ease-of-use to
deliver information seamlessly throughout the company.
Olan Mills searched for a highly versatile solution that would help to decrease maintenance and the time-toresolution
for its help desk calls.They also required their solution to perform additional network tasks that
could ultimately impact Olan Mills' bottom line, such as viewing metrics on mission-critical IT issues.
In addition, because of the company's large size and diverse customer base, it required a solution that could be
easily integrated into its existing infrastructure with little or no network disruption.
Magic Service Desk provided Olan Mills with the solution it needed to meet its technical and customer
goals.The browser-based architecture, with its easy-to-use design, enabled Olan Mills to cut training time by
approximately 85 percent. It also increased the turnaround for customer requests, and provided network access
to U.S. and U.K. employees from any location at anytime.
Olan Mills first chose Magic Service Desk for its prominent leadership in the market.The company now utilizes
the Magic Service Desk asset tracking and problem management functionalities for their application help desk,
remote site support, problem resolution, and inventory tracking across all of its dispersed store locations.They also
benefit from the fact that Magic Service Desk also provides easy reporting, improved communication with support
staff, and ongoing updated information to employees at Olan Mills' corporate headquarters in Tennessee.
Magic Service Desk has had a major impact on Olan Mills' bottom line. Field managers and photographers,
who account for 75 to 80 percent of Olan Mills job tickets, benefit from the Magic Service Desk browserbased,
easy-to-use design.They are able to keep closer track of studio inventory, respond more quickly to critical
problems and requests, as well as decrease time spent on network data management.Additionally, the
company’s administration now manages maintenance and resolves problems more efficiently.
With a thin client architecture and no programming requirements,Magic Service Desk allows Olan Mills to
cut training time across its stores from six months to three weeks—resulting in a significant amount of savings
in time, money, and resources.And due to the simple deployment process offered by Magic Service Desk,
Olan Mills was able to implement the entire service desk in just nine days.
Key Benefits
■ Implemented in just 9 days
■ Cut training time by
approximately 85 percent
■ Enabled closer tracking of studio
inventory, rapid response to critical
problems and requests, and
decrease in time spent on network
data management
Business Profile
Founded in 1932, Olan Mills is the most recognized
name in portrait photography. Its
nationally recognized Studio Portrait
Division makes high-quality, affordable
portraits, available to families everywhere
through hundreds of traditional studio
sites and convenient Kmart retail locations.
In addition, the company’s rapidly expanding
Church Directories Division also produces
top-quality pictorial directories for
congregations, church families, and multimember
organizations.
Industry/Market
Photography
Geography
North America
The Solution
Magic Service Desk
“Satisfied customers are the key component to business success. Magic Service Desk
will help us to ensure that our customer base is well served and continues to grow.”
–Pete Cole, Field Liaison Manager,Olan Mills
S U C C E S S S T O R Y
Olan Mills Keeps Customers
Satisfied and Employees Productive
with Magic Service Desk
SUCC E S S STORY
Remedy Headquarters
1030 West Maude Avenue
Sunnyvale, CA 94085 USA
Contact Magic
Tel: 800.96.MAGIC / 800.966.2442
www.remedy.com/solutions/magic
“Magic was extremely cognizant of our dedication to high quality and satisfaction for our customers and
employees,” said Pete Cole, field liaison manager for Olan Mills.“We chose Magic Service Desk over the
competition because of its easy and fast deployment, extensive capabilities beyond network problem resolution,
and the product’s ability to customize per user, per project, and per location.”
Since utilizing Magic Service Desk, Olan Mills has
increased its customer and employee retention rate, saving
both time and resources through simplification of management
and communication processes, and enhancing overall
IT support services.
“In today's demanding market,we must continue to look
for ways that we can improve both our internal and external
business practices,” said Cole.“Magic Service Desk has
enabled us to do this.And because of its simplicity,we can
continue to focus on our number one initiative—steadily
growing the Olan Mills business.”
Schedules
At Olan Mills, we're looking for the best. That's why we employ professional, full-time people who have the ability to travel and work afternoons and evenings.
Benefits
Medical and dental insurance, life and accident insurance, a 401 (k) investment plan, and more for all eligible associates.
Generous Pay
Generous salary and commission.
Start Today
We sell what everyone wants, cherished images of their family and loved ones.
Its United Kingdom division, based in Northamptonshire and with a number of studios based in Mothercare stores, stopped trading on December 26 2008, in preparation for the firm being placed into administration.
Olan Mills, with retail stores in the U.S. and U.K., is a leading portrait photography company in both countries.
Its nationally recognized Studio Portrait Division makes high-quality, affordable portraits available to families
everywhere through hundreds of traditional studio sites and convenient Kmart retail locations. Olan Mills'
rapidly expanding Church Directories Division also produces top-quality pictorial directories for congregations,
church families, and multi-member organizations.
Olan Mills, with dispersed locations, required a help desk solution that would allow its IT staff to manage
communication and mission-critical network issues, improve efficiency, and increase overall ease-of-use to
deliver information seamlessly throughout the company.
Olan Mills searched for a highly versatile solution that would help to decrease maintenance and the time-toresolution
for its help desk calls.They also required their solution to perform additional network tasks that
could ultimately impact Olan Mills' bottom line, such as viewing metrics on mission-critical IT issues.
In addition, because of the company's large size and diverse customer base, it required a solution that could be
easily integrated into its existing infrastructure with little or no network disruption.
Magic Service Desk provided Olan Mills with the solution it needed to meet its technical and customer
goals.The browser-based architecture, with its easy-to-use design, enabled Olan Mills to cut training time by
approximately 85 percent. It also increased the turnaround for customer requests, and provided network access
to U.S. and U.K. employees from any location at anytime.
Olan Mills first chose Magic Service Desk for its prominent leadership in the market.The company now utilizes
the Magic Service Desk asset tracking and problem management functionalities for their application help desk,
remote site support, problem resolution, and inventory tracking across all of its dispersed store locations.They also
benefit from the fact that Magic Service Desk also provides easy reporting, improved communication with support
staff, and ongoing updated information to employees at Olan Mills' corporate headquarters in Tennessee.
Magic Service Desk has had a major impact on Olan Mills' bottom line. Field managers and photographers,
who account for 75 to 80 percent of Olan Mills job tickets, benefit from the Magic Service Desk browserbased,
easy-to-use design.They are able to keep closer track of studio inventory, respond more quickly to critical
problems and requests, as well as decrease time spent on network data management.Additionally, the
company’s administration now manages maintenance and resolves problems more efficiently.
With a thin client architecture and no programming requirements,Magic Service Desk allows Olan Mills to
cut training time across its stores from six months to three weeks—resulting in a significant amount of savings
in time, money, and resources.And due to the simple deployment process offered by Magic Service Desk,
Olan Mills was able to implement the entire service desk in just nine days.
Key Benefits
■ Implemented in just 9 days
■ Cut training time by
approximately 85 percent
■ Enabled closer tracking of studio
inventory, rapid response to critical
problems and requests, and
decrease in time spent on network
data management
Business Profile
Founded in 1932, Olan Mills is the most recognized
name in portrait photography. Its
nationally recognized Studio Portrait
Division makes high-quality, affordable
portraits, available to families everywhere
through hundreds of traditional studio
sites and convenient Kmart retail locations.
In addition, the company’s rapidly expanding
Church Directories Division also produces
top-quality pictorial directories for
congregations, church families, and multimember
organizations.
Industry/Market
Photography
Geography
North America
The Solution
Magic Service Desk
“Satisfied customers are the key component to business success. Magic Service Desk
will help us to ensure that our customer base is well served and continues to grow.”
–Pete Cole, Field Liaison Manager,Olan Mills
S U C C E S S S T O R Y
Olan Mills Keeps Customers
Satisfied and Employees Productive
with Magic Service Desk
SUCC E S S STORY
Remedy Headquarters
1030 West Maude Avenue
Sunnyvale, CA 94085 USA
Contact Magic
Tel: 800.96.MAGIC / 800.966.2442
www.remedy.com/solutions/magic
“Magic was extremely cognizant of our dedication to high quality and satisfaction for our customers and
employees,” said Pete Cole, field liaison manager for Olan Mills.“We chose Magic Service Desk over the
competition because of its easy and fast deployment, extensive capabilities beyond network problem resolution,
and the product’s ability to customize per user, per project, and per location.”
Since utilizing Magic Service Desk, Olan Mills has
increased its customer and employee retention rate, saving
both time and resources through simplification of management
and communication processes, and enhancing overall
IT support services.
“In today's demanding market,we must continue to look
for ways that we can improve both our internal and external
business practices,” said Cole.“Magic Service Desk has
enabled us to do this.And because of its simplicity,we can
continue to focus on our number one initiative—steadily
growing the Olan Mills business.”
Schedules
At Olan Mills, we're looking for the best. That's why we employ professional, full-time people who have the ability to travel and work afternoons and evenings.
Benefits
Medical and dental insurance, life and accident insurance, a 401 (k) investment plan, and more for all eligible associates.
Generous Pay
Generous salary and commission.
Start Today
We sell what everyone wants, cherished images of their family and loved ones.