OCZ Technology is a manufacturer of computer hardware based in San Jose, California, USA. Since entering the memory market in August 2000, OCZ has targeted its products primarily at the computer hardware enthusiast market, first producing performance DDR RAM, Video Cards, USB drives, and various Cooling products. OCZ currently produces Solid State Drives (SSDs), power supplies, and is best known for their watercooled and passively cooled heatpipe RAM lineup, solid state drives, and their power supplies.
OCZ recently began to focus on commercial and enterprise data storage with its SSD business expansion in addition to its memory products. The company produces a range of SSD interfaces including SATA II, PCI-Express, SAS, and USB 3.0 for both client and enterprise applications. The company recently announced the RevoDrive which is a bootable PCI-E drive for the enthusiast market. Also recently announced from the company is a new SSD interface called HSDL which is a new ultra-fast PCIe/SAS hybrid interface, along with corresponding products to implement it.
In the power supply category OCZ also is parent company to PC Power and Cooling which it acquired on May 25, 2007 [1]. PC Power & Cooling continues to operate separately and maintains its own product lines as a division of OCZ and is located in Carlsbad, California.
On January 11, 2011, OCZ announced that they will be discontinuing their RAM production citing poor market performance and the weakening global DRAM market. OCZ will discontinue their remaining lines of DRAM models by the end of their 2010 fiscal year on February 28, 2011
"Entering the memory market in August 2000, OCZ Technology was built around the determination to manufacture the best high speed DDR and RDRAM. OCZ was founded by enthusiasts, for enthusiasts, and our commitment to the end-user has not digressed. OCZ Technology has been an innovator in many areas. We were the first manufacturer to make Dual Channel optimized memory available to the public, which originally took advantage of nVidia's Twinbank or Dual DDR architecture, found in their nForce chip-set. We have now taken that technology and tailored it for the Canterwood, and Granite Bay chip-sets. OCZ developed and was the first to implement ULN technology, which has been a critical element in our manufacturing process for some time. We at OCZ diligently work to improve communication with CPU and motherboard chip-set manufacturers prior to the release of their products. Only in this manner can we fine-tune our memory's SPD settings, ensuring a synergistic relationship between the memory module, memory controller, and microprocessor. In today?s rapidly evolving semiconductor industry, such communication is not simply research, but a necessary component of our manufacturing process.
Our Goals:
At OCZ we have one primary goal, and it is to make sure that every customer is 110% satisfied. Every employee at OCZ is dedicated to accomplishing this goal. Our engineers are constantly developing the fastest and best performing products. Our finance department works every angle to bring customers our product at the best price. Our marketing department ensures all the information needed to make an informed purchase is available and presented in an easy to understand format. The technical support department constantly studies and tests the latest hardware to be as informed as possible to help you with any issue you may have. Our customer service department is filled with customer satisfaction fanatics who will refuse to let you be unsatisfied.
Customer Service Goals:
We offer a Lifetime warranty on every memory module we sell. We back this warranty with friendly, courteous staff that is willing to answer any question. At OCZ, if a staff member cannot answer your question, they will be forthright and put you in touch with a technician or engineer who can properly assist you. OCZ Technology is in tune with the needs of enthusiasts and overclockers alike, because we are just like you. Chances are you may have already spoken with an OCZ employee in a hardware forum, as we do bring our work home. We seek motivated, qualified applicants, whom already have a firm grasp, and a passion for the PC. Our technicians are available to answer your questions anytime, and our "technical" section can be referenced at anytime.
We have come from the grass-roots to bring you to new heights, and our products speak for themselves. There is a reason OCZ is considered the best memory on the market and that reason is that we will not settle for anything less then perfect."
Duties and Responsibilities:
• Managing both internal and regional support staff
• Supervising customer service representatives and ensuring excellent customer satisfaction
• Streamlining and improving processes to meet customer requirements in a growing organization
• Working with other departments to ensure customer expectations are properly addressed
• Monitoring product availability and communicating with appropriate departments for timely resolution
• Establishing standards for the group to ensure all customers are promptly and professionally addressed
• Scheduling and monitoring phone, email, and forum support coverage to ensure these areas are adequately staffed at all times
• Establishing clear, concise performance and development targets for individuals and the group and holds people accountable
• Providing coaching and training, and reviews work activities, service demands, and priorities and makes adjustments when necessary to obtain optimum performance levels and results
In November 2010, OCZ acquired intellectual property from Solid Data Inc. for Fibre-Channel, SAS, and Solid-State Drive controller assets. OCZ acquired the Solid Data assets for a total consideration of approximately $950,000, consisting of restricted common stock and cash.[3]
In March 2011, OCZ acquired Indilinx Co., Ltd, a privately held fabless provider of flash controller silicon and software for SSDs. OCZ gained intellectual property including approximately 20 patents and patent applications related to the business, for approximately $32 million of OCZ common stock. Following its acquisition, Indilinx will continue to produce and supply its line of controller products to SSD manufacturers and OEMs on a global basis. The Indilinx controller business, and its 45 employees, will remain intact under the leadership of Bumsoo Kim, the founder and President of Indilinx, and Hyunmo Chung, Indilinx's Chief Technology Officer.
OCZ recently began to focus on commercial and enterprise data storage with its SSD business expansion in addition to its memory products. The company produces a range of SSD interfaces including SATA II, PCI-Express, SAS, and USB 3.0 for both client and enterprise applications. The company recently announced the RevoDrive which is a bootable PCI-E drive for the enthusiast market. Also recently announced from the company is a new SSD interface called HSDL which is a new ultra-fast PCIe/SAS hybrid interface, along with corresponding products to implement it.
In the power supply category OCZ also is parent company to PC Power and Cooling which it acquired on May 25, 2007 [1]. PC Power & Cooling continues to operate separately and maintains its own product lines as a division of OCZ and is located in Carlsbad, California.
On January 11, 2011, OCZ announced that they will be discontinuing their RAM production citing poor market performance and the weakening global DRAM market. OCZ will discontinue their remaining lines of DRAM models by the end of their 2010 fiscal year on February 28, 2011
"Entering the memory market in August 2000, OCZ Technology was built around the determination to manufacture the best high speed DDR and RDRAM. OCZ was founded by enthusiasts, for enthusiasts, and our commitment to the end-user has not digressed. OCZ Technology has been an innovator in many areas. We were the first manufacturer to make Dual Channel optimized memory available to the public, which originally took advantage of nVidia's Twinbank or Dual DDR architecture, found in their nForce chip-set. We have now taken that technology and tailored it for the Canterwood, and Granite Bay chip-sets. OCZ developed and was the first to implement ULN technology, which has been a critical element in our manufacturing process for some time. We at OCZ diligently work to improve communication with CPU and motherboard chip-set manufacturers prior to the release of their products. Only in this manner can we fine-tune our memory's SPD settings, ensuring a synergistic relationship between the memory module, memory controller, and microprocessor. In today?s rapidly evolving semiconductor industry, such communication is not simply research, but a necessary component of our manufacturing process.
Our Goals:
At OCZ we have one primary goal, and it is to make sure that every customer is 110% satisfied. Every employee at OCZ is dedicated to accomplishing this goal. Our engineers are constantly developing the fastest and best performing products. Our finance department works every angle to bring customers our product at the best price. Our marketing department ensures all the information needed to make an informed purchase is available and presented in an easy to understand format. The technical support department constantly studies and tests the latest hardware to be as informed as possible to help you with any issue you may have. Our customer service department is filled with customer satisfaction fanatics who will refuse to let you be unsatisfied.
Customer Service Goals:
We offer a Lifetime warranty on every memory module we sell. We back this warranty with friendly, courteous staff that is willing to answer any question. At OCZ, if a staff member cannot answer your question, they will be forthright and put you in touch with a technician or engineer who can properly assist you. OCZ Technology is in tune with the needs of enthusiasts and overclockers alike, because we are just like you. Chances are you may have already spoken with an OCZ employee in a hardware forum, as we do bring our work home. We seek motivated, qualified applicants, whom already have a firm grasp, and a passion for the PC. Our technicians are available to answer your questions anytime, and our "technical" section can be referenced at anytime.
We have come from the grass-roots to bring you to new heights, and our products speak for themselves. There is a reason OCZ is considered the best memory on the market and that reason is that we will not settle for anything less then perfect."
Duties and Responsibilities:
• Managing both internal and regional support staff
• Supervising customer service representatives and ensuring excellent customer satisfaction
• Streamlining and improving processes to meet customer requirements in a growing organization
• Working with other departments to ensure customer expectations are properly addressed
• Monitoring product availability and communicating with appropriate departments for timely resolution
• Establishing standards for the group to ensure all customers are promptly and professionally addressed
• Scheduling and monitoring phone, email, and forum support coverage to ensure these areas are adequately staffed at all times
• Establishing clear, concise performance and development targets for individuals and the group and holds people accountable
• Providing coaching and training, and reviews work activities, service demands, and priorities and makes adjustments when necessary to obtain optimum performance levels and results
In November 2010, OCZ acquired intellectual property from Solid Data Inc. for Fibre-Channel, SAS, and Solid-State Drive controller assets. OCZ acquired the Solid Data assets for a total consideration of approximately $950,000, consisting of restricted common stock and cash.[3]
In March 2011, OCZ acquired Indilinx Co., Ltd, a privately held fabless provider of flash controller silicon and software for SSDs. OCZ gained intellectual property including approximately 20 patents and patent applications related to the business, for approximately $32 million of OCZ common stock. Following its acquisition, Indilinx will continue to produce and supply its line of controller products to SSD manufacturers and OEMs on a global basis. The Indilinx controller business, and its 45 employees, will remain intact under the leadership of Bumsoo Kim, the founder and President of Indilinx, and Hyunmo Chung, Indilinx's Chief Technology Officer.
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