Employee Retention of MasterCard : MasterCard Worldwide (NYSE: MA) is an American multinational corporation with its headquarters in the MasterCard International Global Headquarters in Purchase, New York. Throughout the world, its principal business is to process payments between the banks of merchants and the card issuing banks or credit unions of the purchasers who use the "MasterCard" brand debit and credit cards to make purchases. MasterCard Worldwide has been a publicly traded company since 2006. Prior to its initial public offering, MasterCard Worldwide was a membership organization owned by the 25,000+ financial institutions that issue its card.
MasterCard, originally known as MasterCharge, was created by several California banks as a competitor to the BankAmericard issued by Bank of America, which later became the Visa credit card issued by Visa Inc. The original banks behind MasterCharge were United California Bank (later First Interstate Bank and subsequently merged into Wells Fargo Bank), Wells Fargo, Crocker National Bank (also subsequently merged into Wells Fargo), and the Bank of California (subsequently merged into the Union Bank of California).
Today’s winning companies hire the best people they can find—smart, talented people who appreciate and understand unique customer needs; who connect with coworkers and customers; and who see the future in perceptive, innovative ways. At MasterCard, we aim to understand, respect and value the differences and similarities of all employees.
We define diversity from a multidimensional perspective that encompasses our diverse skills, knowledge, viewpoints, culture and national origins. That’s why we are committed to creating a high-performance culture that embraces and leverages our total diversity.
MasterCard Cultivates Relationships Around the World
Our goal is to excel at understanding the complex, constantly changing dynamics of the global marketplace and the payment needs of MasterCard customers and their cardholders and merchants. Each employee offers different strengths, views and experiences. These very differences create opportunities for growth, innovation and success.
Ultimately, MasterCard is successful only to the degree to which our employees are successful. Creating an inspiring work environment—one that affords each person the opportunity to contribute fully to the company’s business goals and objectives—is a commitment we are proud of.
Executive Participation and Accountability
Imperative to the success of building and sustaining an inclusive culture, our Global Diversity and Inclusion Council, championed by our CEO, closely tracks the progress of the policies and strategies that support MasterCard’s diversity initiatives.
Supplier Diversity Program
We are committed to working with a wide range of high quality suppliers and partners from an inclusive pool of diverse resources.
Adoption Assistance
MasterCard offers the Adoption Assistance Program, providing financial assistance to help offset the costs associated with the legal adoption process. MasterCard will reimburse eligible employees for eligible adoption expenses up to a maximum of $5,000 per child, as long as you are an active employee at MasterCard when placement takes place.
Child Care Options at MasterCard, Helping Children Reach Their Full Potential
Recognizing that high-quality, affordable child care options can help employees better balance work and family responsibilities, MasterCard has teamed up with Work/Life Partnerships and Children’s World Learning Centers® and Bright Horizons Family Solutions® Net Work Access Program (NAP) to provide MasterCard U.S. employees with quality and innovative childcare options to help young children reach their full potential.
Training
MasterCard University’s mission is to provide a “gold standard” of excellence in learning products, options and solutions in support of MasterCard Worldwide’s leadership vision. Our training philosophy revolves around 3 key concepts:
Growth: MasterCard University is committed to supporting your personal growth and helping the organization achieve its business goals.
Learning: MasterCard University believes that learning is a lifelong investment. Choose to learn in a classroom, or through a variety of e-learning and self-study solutions, from your desks or from home. Our goal is to help you access the training you need, when and where you want it.
Partnership: The MasterCard University staff is committed to strengthening its curriculum by partnering with the business groups in the development of more targeted courseware. By offering a broad training curriculum via a number of different mediums, MCU is at the forefront of corporate universities.
Flexible Work Schedules
At MasterCard, we realize that, to attract and retain highly skilled people who will meet the professional demands of our customers, our business and our ever-changing marketplace, we must provide a workplace that allows flexibility for employees to balance their work demands with personal responsibilities.
Matching Gifts & Volunteer Incentive Program
To encourage and support the generosity of employees worldwide, the Program provides company matching funds to the charitable organizations employees personally support. To maximize the impact of employee charitable giving, MasterCard matches, dollar for dollar, individual donations made by eligible employees and retirees, up to US$5,000 per year, to the nonprofit groups or educational institutions of their choice.
Scholarship for Children of MasterCard Employees
The MasterCard Scholarship Program is designed to encourage and recognize academic excellence and to assist employees of MasterCard in meeting the cost of their children’s undergraduate college education. Each year, the MasterCard Scholarship Program awards a one-time scholarship of US$5,000 to 10 eligible children.
Medical
MasterCard offers a full range of healthcare benefits. Employees have access to healthcare in the forms of:
Point of Service Plan (POS)
High Deductible Health Plan Health Saver 1 with a MasterCard-sponsored Health Savings Account (HSA)
High Deductible Health Plan Health Saver 2 with a MasterCard-sponsored Health Savings Account (HSA)
Dental MasterCard provides in-network and out-of-network dental coverage, with diagnostic, preventative, restorative, and orthodontic services. MasterCard offers a choice of two plans:
Comprehensive Plan (PPO)
Dental Maintenance Organization (DMO)
Vision
Provides access to in-network and out-of-network providers
Life Insurance
Employee Coverage:
MasterCard provides a core level of Basic Life Insurance and the opportunity to purchase optional coverage.
Dependent Coverage:
Under the Benefits Program, MasterCard provides a core level of dependent life insurance coverage and the opportunity to purchase optional coverage.
Accidental Death and Dismemberment (AD&D)
Under the Benefits Program, MasterCard provides a core level of AD&D coverage and the opportunity to purchase optional coverage.
Business Travel Accident (BTA)
MasterCard provides BTA insurance designed to protect you while you are traveling on company business.
Flexible Spending Accounts / Child Care Subsidy
Employees can set aside a portion of income on a pretax basis to pay for healthcare and/or dependent care expenses for a specific calendar year. In addition, MasterCard subsidizes a portion of your childcare costs through the Child Care Subsidy Program.
Disability Programs
Income Protection / Survivor Benefits - MasterCard offers short-term disability benefits and a core level long-term disability with the opportunity to purchase optional coverage.
The MasterCard Savings Plan
The MasterCard Savings Plan offers employees an excellent opportunity to invest for their future. The Plan offers two levels of participation:
Employee only contributions
Employee contributions with the company match
An employee retention survey by Infosurv can give you insight into what contributes to your employee’s satisfaction levels. To start the process, we can design a customized employee retention survey for your organization, or take your existing survey and prepare it to be administered via the Internet, telephone, fax, or paper. Infosurv offers questionnaire design consultation services standard to all clients, and reviews all employee retention survey instruments to assure validity, reliability, and bias reduction.
Applying our years of employee research experience and expertise, Infosurv can help compose a highly relevant survey instrument that will yield sound and valid conclusions while achieving the maximum survey response rate possible.
As an optional service, one of our experienced PhD level researchers can work interactively with the client to create an employee retention survey questionnaire “from scratch” tailored specifically to their information needs and strategic objectives. Alternatively, we can begin with one of our professionally- designed employee retention survey templates and then work interactively with the client to customize the survey to their specific needs. An employee retention survey can cover nearly every facet of employee satisfaction, including: As an optional service, one of our experienced PhD level researchers can work interactively with the client to create an employee retention survey questionnaire “from scratch” tailored specifically to their information needs and strategic objectives. Alternatively, we can begin with one of our professionally- designed employee retention survey templates and then work interactively with the client to customize the survey to their specific needs.
Once the employee retention survey design phase is complete, Infosurv will consult with you to determine the best security level, incentives, deadlines, and respondent notification method for your particular project. We will help you with every decision along the way, applying our experience and expertise to make the process as easy and stress-free as possible.
We have developed propriety methods to protect the security of your employee retention survey while still maintaining respondent anonymity when required. Using our unique Personal Access Code (PAC) system, we can virtually guarantee against duplicate or unauthorized responses, while maintaining 100% respondent anonymity when necessary.
Using our unique method, clients are protected against duplicate or unauthorized survey responses. Meanwhile, Infosurv protects employee anonymity by stripping response data of all identifying information, including Personal Access Codes, before passing along survey results to the client.
Over the years, we’ve identified various techniques to maximize survey response rates and effectiveness. Our proprietary survey methodology includes an introductory memo from the client CEO, carefully worded survey invitations, incentives, timed reminders, and touch-point management to avoid “over surveying.”
For online employee retention surveys, we send a personalized email invitation to each employee with simple directions how to access and complete the survey. Embedded in each survey link may be respondents’ unique Personal Access Code (PAC) and/or demographic data. This means that when the respondent clicks on their link to access the survey, we can automatically identify them, validate their responses, and even assign them to a specific demographic subgroup for analysis.
Infosurv offers a number of unique services designed to help our clients achieve the maximum survey response rate possible, including personalized email reminders to uncompleted respondents.
MasterCard, originally known as MasterCharge, was created by several California banks as a competitor to the BankAmericard issued by Bank of America, which later became the Visa credit card issued by Visa Inc. The original banks behind MasterCharge were United California Bank (later First Interstate Bank and subsequently merged into Wells Fargo Bank), Wells Fargo, Crocker National Bank (also subsequently merged into Wells Fargo), and the Bank of California (subsequently merged into the Union Bank of California).
Today’s winning companies hire the best people they can find—smart, talented people who appreciate and understand unique customer needs; who connect with coworkers and customers; and who see the future in perceptive, innovative ways. At MasterCard, we aim to understand, respect and value the differences and similarities of all employees.
We define diversity from a multidimensional perspective that encompasses our diverse skills, knowledge, viewpoints, culture and national origins. That’s why we are committed to creating a high-performance culture that embraces and leverages our total diversity.
MasterCard Cultivates Relationships Around the World
Our goal is to excel at understanding the complex, constantly changing dynamics of the global marketplace and the payment needs of MasterCard customers and their cardholders and merchants. Each employee offers different strengths, views and experiences. These very differences create opportunities for growth, innovation and success.
Ultimately, MasterCard is successful only to the degree to which our employees are successful. Creating an inspiring work environment—one that affords each person the opportunity to contribute fully to the company’s business goals and objectives—is a commitment we are proud of.
Executive Participation and Accountability
Imperative to the success of building and sustaining an inclusive culture, our Global Diversity and Inclusion Council, championed by our CEO, closely tracks the progress of the policies and strategies that support MasterCard’s diversity initiatives.
Supplier Diversity Program
We are committed to working with a wide range of high quality suppliers and partners from an inclusive pool of diverse resources.
Adoption Assistance
MasterCard offers the Adoption Assistance Program, providing financial assistance to help offset the costs associated with the legal adoption process. MasterCard will reimburse eligible employees for eligible adoption expenses up to a maximum of $5,000 per child, as long as you are an active employee at MasterCard when placement takes place.
Child Care Options at MasterCard, Helping Children Reach Their Full Potential
Recognizing that high-quality, affordable child care options can help employees better balance work and family responsibilities, MasterCard has teamed up with Work/Life Partnerships and Children’s World Learning Centers® and Bright Horizons Family Solutions® Net Work Access Program (NAP) to provide MasterCard U.S. employees with quality and innovative childcare options to help young children reach their full potential.
Training
MasterCard University’s mission is to provide a “gold standard” of excellence in learning products, options and solutions in support of MasterCard Worldwide’s leadership vision. Our training philosophy revolves around 3 key concepts:
Growth: MasterCard University is committed to supporting your personal growth and helping the organization achieve its business goals.
Learning: MasterCard University believes that learning is a lifelong investment. Choose to learn in a classroom, or through a variety of e-learning and self-study solutions, from your desks or from home. Our goal is to help you access the training you need, when and where you want it.
Partnership: The MasterCard University staff is committed to strengthening its curriculum by partnering with the business groups in the development of more targeted courseware. By offering a broad training curriculum via a number of different mediums, MCU is at the forefront of corporate universities.
Flexible Work Schedules
At MasterCard, we realize that, to attract and retain highly skilled people who will meet the professional demands of our customers, our business and our ever-changing marketplace, we must provide a workplace that allows flexibility for employees to balance their work demands with personal responsibilities.
Matching Gifts & Volunteer Incentive Program
To encourage and support the generosity of employees worldwide, the Program provides company matching funds to the charitable organizations employees personally support. To maximize the impact of employee charitable giving, MasterCard matches, dollar for dollar, individual donations made by eligible employees and retirees, up to US$5,000 per year, to the nonprofit groups or educational institutions of their choice.
Scholarship for Children of MasterCard Employees
The MasterCard Scholarship Program is designed to encourage and recognize academic excellence and to assist employees of MasterCard in meeting the cost of their children’s undergraduate college education. Each year, the MasterCard Scholarship Program awards a one-time scholarship of US$5,000 to 10 eligible children.
Medical
MasterCard offers a full range of healthcare benefits. Employees have access to healthcare in the forms of:
Point of Service Plan (POS)
High Deductible Health Plan Health Saver 1 with a MasterCard-sponsored Health Savings Account (HSA)
High Deductible Health Plan Health Saver 2 with a MasterCard-sponsored Health Savings Account (HSA)
Dental MasterCard provides in-network and out-of-network dental coverage, with diagnostic, preventative, restorative, and orthodontic services. MasterCard offers a choice of two plans:
Comprehensive Plan (PPO)
Dental Maintenance Organization (DMO)
Vision
Provides access to in-network and out-of-network providers
Life Insurance
Employee Coverage:
MasterCard provides a core level of Basic Life Insurance and the opportunity to purchase optional coverage.
Dependent Coverage:
Under the Benefits Program, MasterCard provides a core level of dependent life insurance coverage and the opportunity to purchase optional coverage.
Accidental Death and Dismemberment (AD&D)
Under the Benefits Program, MasterCard provides a core level of AD&D coverage and the opportunity to purchase optional coverage.
Business Travel Accident (BTA)
MasterCard provides BTA insurance designed to protect you while you are traveling on company business.
Flexible Spending Accounts / Child Care Subsidy
Employees can set aside a portion of income on a pretax basis to pay for healthcare and/or dependent care expenses for a specific calendar year. In addition, MasterCard subsidizes a portion of your childcare costs through the Child Care Subsidy Program.
Disability Programs
Income Protection / Survivor Benefits - MasterCard offers short-term disability benefits and a core level long-term disability with the opportunity to purchase optional coverage.
The MasterCard Savings Plan
The MasterCard Savings Plan offers employees an excellent opportunity to invest for their future. The Plan offers two levels of participation:
Employee only contributions
Employee contributions with the company match
An employee retention survey by Infosurv can give you insight into what contributes to your employee’s satisfaction levels. To start the process, we can design a customized employee retention survey for your organization, or take your existing survey and prepare it to be administered via the Internet, telephone, fax, or paper. Infosurv offers questionnaire design consultation services standard to all clients, and reviews all employee retention survey instruments to assure validity, reliability, and bias reduction.
Applying our years of employee research experience and expertise, Infosurv can help compose a highly relevant survey instrument that will yield sound and valid conclusions while achieving the maximum survey response rate possible.
As an optional service, one of our experienced PhD level researchers can work interactively with the client to create an employee retention survey questionnaire “from scratch” tailored specifically to their information needs and strategic objectives. Alternatively, we can begin with one of our professionally- designed employee retention survey templates and then work interactively with the client to customize the survey to their specific needs. An employee retention survey can cover nearly every facet of employee satisfaction, including: As an optional service, one of our experienced PhD level researchers can work interactively with the client to create an employee retention survey questionnaire “from scratch” tailored specifically to their information needs and strategic objectives. Alternatively, we can begin with one of our professionally- designed employee retention survey templates and then work interactively with the client to customize the survey to their specific needs.
Once the employee retention survey design phase is complete, Infosurv will consult with you to determine the best security level, incentives, deadlines, and respondent notification method for your particular project. We will help you with every decision along the way, applying our experience and expertise to make the process as easy and stress-free as possible.
We have developed propriety methods to protect the security of your employee retention survey while still maintaining respondent anonymity when required. Using our unique Personal Access Code (PAC) system, we can virtually guarantee against duplicate or unauthorized responses, while maintaining 100% respondent anonymity when necessary.
Using our unique method, clients are protected against duplicate or unauthorized survey responses. Meanwhile, Infosurv protects employee anonymity by stripping response data of all identifying information, including Personal Access Codes, before passing along survey results to the client.
Over the years, we’ve identified various techniques to maximize survey response rates and effectiveness. Our proprietary survey methodology includes an introductory memo from the client CEO, carefully worded survey invitations, incentives, timed reminders, and touch-point management to avoid “over surveying.”
For online employee retention surveys, we send a personalized email invitation to each employee with simple directions how to access and complete the survey. Embedded in each survey link may be respondents’ unique Personal Access Code (PAC) and/or demographic data. This means that when the respondent clicks on their link to access the survey, we can automatically identify them, validate their responses, and even assign them to a specific demographic subgroup for analysis.
Infosurv offers a number of unique services designed to help our clients achieve the maximum survey response rate possible, including personalized email reminders to uncompleted respondents.
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