Employee Retention of JetBlue Airways : JetBlue Airways Corporation (NASDAQ: JBLU) is an American low-cost airline. The company is headquartered in the Forest Hills neighborhood of the New York City borough of Queens. Its main base is John F. Kennedy International Airport, also in Queens.
In 2001, JetBlue began a focus city operation at Long Beach Airport in Long Beach, California, and another at Boston's Logan International Airport, in 2004. It also has focus city operations at Fort Lauderdale – Hollywood International Airport, Orlando International Airport and at Luis Muñoz Marín International Airport in San Juan. The airline mainly serves destinations in the United States, along with flights to the Caribbean, The Bahamas, Bermuda, Colombia, Costa Rica, Dominican Republic, Jamaica, and Mexico. As of February 17, 2011 JetBlue serves 63 destinations in 21 states (including Puerto Rico), and eleven countries in the Caribbean and Latin America.[1]
JetBlue maintains a corporate office in Cottonwood Heights, Utah, a satellite office in Darien, Connecticut, and its Information Technology center in Garden City, New York.[1][4][5] JetBlue is a non-union airline.
Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, announced today that JetBlue Airways has partnered with Allegiance to quickly uncover insights from customer and crewmember feedback to identify areas that can be applied to improve the customer experience. JetBlue will use the Allegiance Engage platform, a Customer Intelligence in the Cloud solution that turns real-time customer and crewmember feedback into highly actionable business intelligence.
JetBlue is a recognized leader in customer experience, with multiple awards for customer satisfaction and the only airline that offers a Customer Bill of Rights. The company’s comprehensive Voice of the Customer (VOC) program synthesizes customer feedback across all channels and provides strategic direction to both the operations and commercial teams based on the customer perspective. At the same time, JetBlue recognizes the impact of crewmember feedback on customer satisfaction. After a thorough analysis of competing solutions, JetBlue selected Allegiance due to its ability to address all of these aspects in a single, integrated platform.
“At JetBlue, we ensure that the Voice of the Customer is heard throughout the organization through an integrated approach across all levels and all departments,” said Bonny Simi, director of Customer Experience and Analysis at JetBlue Airways. “We wanted a technology partner that gets us to the next level of innovation, allowing us to integrate operational, VOC and crewmember feedback data in a way that provides our teams with actionable insights, which gets us beyond just scores on a dashboard.”
The next step for the crewmember-customer centric company is to link the two key measures of customer and crewmember Net PromoterÒ scores. “We are excited about integrating our customer and crewmember data in one place,” said Julia Gomez, JetBlue’s director of People Analytics and Engagement. “Being able to put it all together to see the complete picture and then communicate that out in an integrated fashion will provide our business leaders with the information they need to make the right decisions for our future success.”
“We are eager to work with a customer-focused company like JetBlue, helping them to apply customer, employee and operational data to make decisions that improve their business,” said Adam Edmunds, president and CEO of Allegiance. “Combining these data sources gives companies a more complete picture of the customer-employee experience. This can be used to create business intelligence that drives customer-employee retention and revenue growth.”
The benefits are many....
When you hire only the best talent for the job, you receive the benefits of that employee selection strategy. - Productivity is maximized. - Your reputation speaks for itself. Candidates who are unable to measure up need not apply.
Attitude. To believe that you are part of something bigger than you - to have pride in being chosen - sets an attitude of purpose. An "attitude of purpose" sets the stage for high performance.
Reduced employee turnover costs associated with poor employee selection.
Benefits
The rewards of joining the JetBlue crew include access to a superior package of benefits.
Complete information on benefits and pricing will be provided upon hire. Here are highlights of the program:
Maximize your health
Medical insurance
Full-time prescription coverage
Dental insurance
Vision insurance
Group legal
Flexible spending
Life insurance
Short-term disability insurance
Long-term disability insurance
Pilot loss of license
Health risk assessment
Disease management programs
Maximize your wealth
401(k) plan
Roth 401(k)
Self-directed accounts (SDA)
Guaranteed profit Sharing (not available to LiveTV®)
Stock purchase plan (not available to LiveTV®)
Airline credit union
Voluntary discount programs
Free and reduced rate standby travel on JetBlue flights
Discounted standby travel on other airlines
In 2001, JetBlue began a focus city operation at Long Beach Airport in Long Beach, California, and another at Boston's Logan International Airport, in 2004. It also has focus city operations at Fort Lauderdale – Hollywood International Airport, Orlando International Airport and at Luis Muñoz Marín International Airport in San Juan. The airline mainly serves destinations in the United States, along with flights to the Caribbean, The Bahamas, Bermuda, Colombia, Costa Rica, Dominican Republic, Jamaica, and Mexico. As of February 17, 2011 JetBlue serves 63 destinations in 21 states (including Puerto Rico), and eleven countries in the Caribbean and Latin America.[1]
JetBlue maintains a corporate office in Cottonwood Heights, Utah, a satellite office in Darien, Connecticut, and its Information Technology center in Garden City, New York.[1][4][5] JetBlue is a non-union airline.
Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, announced today that JetBlue Airways has partnered with Allegiance to quickly uncover insights from customer and crewmember feedback to identify areas that can be applied to improve the customer experience. JetBlue will use the Allegiance Engage platform, a Customer Intelligence in the Cloud solution that turns real-time customer and crewmember feedback into highly actionable business intelligence.
JetBlue is a recognized leader in customer experience, with multiple awards for customer satisfaction and the only airline that offers a Customer Bill of Rights. The company’s comprehensive Voice of the Customer (VOC) program synthesizes customer feedback across all channels and provides strategic direction to both the operations and commercial teams based on the customer perspective. At the same time, JetBlue recognizes the impact of crewmember feedback on customer satisfaction. After a thorough analysis of competing solutions, JetBlue selected Allegiance due to its ability to address all of these aspects in a single, integrated platform.
“At JetBlue, we ensure that the Voice of the Customer is heard throughout the organization through an integrated approach across all levels and all departments,” said Bonny Simi, director of Customer Experience and Analysis at JetBlue Airways. “We wanted a technology partner that gets us to the next level of innovation, allowing us to integrate operational, VOC and crewmember feedback data in a way that provides our teams with actionable insights, which gets us beyond just scores on a dashboard.”
The next step for the crewmember-customer centric company is to link the two key measures of customer and crewmember Net PromoterÒ scores. “We are excited about integrating our customer and crewmember data in one place,” said Julia Gomez, JetBlue’s director of People Analytics and Engagement. “Being able to put it all together to see the complete picture and then communicate that out in an integrated fashion will provide our business leaders with the information they need to make the right decisions for our future success.”
“We are eager to work with a customer-focused company like JetBlue, helping them to apply customer, employee and operational data to make decisions that improve their business,” said Adam Edmunds, president and CEO of Allegiance. “Combining these data sources gives companies a more complete picture of the customer-employee experience. This can be used to create business intelligence that drives customer-employee retention and revenue growth.”
The benefits are many....
When you hire only the best talent for the job, you receive the benefits of that employee selection strategy. - Productivity is maximized. - Your reputation speaks for itself. Candidates who are unable to measure up need not apply.
Attitude. To believe that you are part of something bigger than you - to have pride in being chosen - sets an attitude of purpose. An "attitude of purpose" sets the stage for high performance.
Reduced employee turnover costs associated with poor employee selection.
Benefits
The rewards of joining the JetBlue crew include access to a superior package of benefits.
Complete information on benefits and pricing will be provided upon hire. Here are highlights of the program:
Maximize your health
Medical insurance
Full-time prescription coverage
Dental insurance
Vision insurance
Group legal
Flexible spending
Life insurance
Short-term disability insurance
Long-term disability insurance
Pilot loss of license
Health risk assessment
Disease management programs
Maximize your wealth
401(k) plan
Roth 401(k)
Self-directed accounts (SDA)
Guaranteed profit Sharing (not available to LiveTV®)
Stock purchase plan (not available to LiveTV®)
Airline credit union
Voluntary discount programs
Free and reduced rate standby travel on JetBlue flights
Discounted standby travel on other airlines
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