Gateway Incorporated, an Acer Inc. subsidiary, is a computer hardware company headquartered in Irvine, California, USA which develops, manufactures, supports, and markets a wide range of personal computers, computer monitors, servers, and computer accessories. It became a well-known brand in 1991 when it started shipping its computer hardware in cow-spotted boxes and for its creative advertising in Computer Shopper and other magazines. In the early and mid-2000s, the company struggled; after years as a fixture on the Fortune 500 list of largest companies worldwide, the company was not listed in 2006, having dropped to number 508.
On September 4, 2007 Gateway announced that it had signed a definitive agreement to sell its professional business segment to MPC Corporation. This includes the company's Nashville-based configuration center.[1] MPC subsequently ceased its services and filed for bankruptcy protection in early 2009, leaving Gateway business customers stranded without access to support or warranty services. This incident has caused substantial damage to the Gateway brand.[2]
On October 16, 2007, Acer Inc. completed its acquisition of Gateway for approximately US$710 million.[3] Its final share price of US$1.90 was far below the US$4.00 average price in the mid 1990s and drastically below a high of US$84 in late 1999. The US$1.90 per share was just barely over half of the split-adjusted IPO price of US$3.75 in 1993.
Newark: Gateway Group One has named Joanne Paternoster the former director for Customer Services and Standards in the Aviation Department of the Port Authority of New York and New Jersey as Chief Customer Experience Officer (CXO) for Gateway Frontline Services a Gateway Group One company.
At the Port of Authority for New York and New Jersey Ms. Paternoster developed its Airport Customer Service Improvement Program that approached services holistically. It determined a shared vision and common agenda for the airport operator and its business partners; established a comprehensive standard for service, award winning signage and terminal design and implemented a performance management and communications program that improved customer satisfaction across all three major New York Metropolitan area airports. An internationally renowned speaker and subject matter expert, Ms. Paternoster frequently leads customer service forums for major industry associations around the world.
"For Gateway Group One, Ms Paternoster will take our customer-centric strategy to the next level providing our clients with outstanding service and incomparable depth of experience and counsel. She will be able to show our clients how to enhance the experiences of their customers while improving their own organizational efficiency and effectiveness as well as their financial performance," said Gateway Group One CEO Kurus Elavia. "She will institutionalize the customer’s voice at Gateway Group One, expanding our service offerings to include management consultancy and development, and manage our continuous improvement process. She will enhance current customer services class room and online training programs. She will continue her work as a customer service thought leader and represent Gateway Group One internationally. We are very pleased to have her on board. "
Founded as Gateway Security Inc. in 1979, Gateway Group One is composed of several privately held companies headquartered in Newark, NJ that provide security and frontline customer services to the largest corporations, healthcare facilities, entertainment venues and transportation hubs in the New York metropolitan area. Employing over 4000 people in the greater metropolitan area, the company is known for its superior executive-level client service and expert recruitment, employee retention and training through its Frontline Academy. Gateway Group One is a member of the Inc. 5000 fastest growing companies in America. Gateway Security Inc. was recognized as the Fastest Growing Urban Company for three consecutive years by Inc. Magazine. In 2004, Gateway Security was named the New Jersey Family Business of the Year by the Rothman Institute Family Business forum at Fairleigh Dickenson University.
Allegiance, Inc. was formerly known as Allegiance Technologies, Inc. and changed its name to Allegiance, Inc. in 2005. The company was founded in 2000 and is based in South Jordan, Utah. Allegiance, Inc. provides enterprise feedback management solutions for finance/banking, healthcare, retail, manufacturing, and telecom industries. The company offers The Allegiance Engage Platform, a suite of Web and phone-based enterprise feedback management solutions; and Engage7, a voice of the customer (VOC) platform that integrates social media and mobile/SMS feedback management, text analytics, ad-hoc and transactional surveys, and reporting into automated VOC offering. Its products also include ActiveSurvey, a tool to design, collect, and analyze surveys; Customer/EmployeePulse, a top-down analysis survey to measure attitudes and intentions of customers and/or employees; Customer/EmployeeVoice, a listening system to collect feedback; SilentWhistle, a Web and phone-based ethics reporting system; Reports/Analytics/Dashboards, which includes indicators, predictive analytics, threshold alerts, qualitative response analysis, and ROI executive dashboards; and MysteryShopper, a tool to measure an individual's experience with a product or service, or with the organization. In addition, the company provides solutions for customer loyalty and employee retention. Further, Allegiance, Inc. offers services overview, customer care, education, and best practices/consulting services. The company delivers its solutions through hosted software as a service offering.Services: Offers software development and consulting services. Provides legacy system and client/server development. Consultants are specialists in research and development projects. Specialists in People soft Implementation and benefits administration.
Our purpose at Gateway Employment Inc. is finding opportunities for people with disabilities to become competively employed in their communities. We believe that no matter what disability a person may have, they can find employment with the right services and support. Unlike other providers, Gateway's sole function is to secure jobs for our participants and we put all of our energy and resources towards this goal. This targeted focus is what has allowed Gateway to become one of the most successful employment agencies in our area. After being in business for over 26 years, we have seen thousands of lives changed by the opportunities that come from being competively employed.
Gateway Inc. named J. Edward Coleman CEO of the company. Coleman is a 30-year technology industry veteran. Gateway hopes he can help lead them back to computer sales prominence, after computer makers Dell and HP took a big chunk of the market share.
Former Chief Executive Rick Snyder will step down as CEO, but will be retained as chairman of Gateway’s board of directors, the company said. Coleman, who will start his new job on September 18, joined Gateway after leaving Arrow Electronic and is the former CEO and chairman of CompuCom, the company said.
Recently, Gateway has cut jobs to help ease the tension on their falling marketing share. Dell and HP have taken the two top American market shares; Gateway has fallen to third in U.S personal computer makers.
A number of things have caused the decline in Gateway’s market share, including former CEO Wayne Inouye stepping down in February, after an only 2 year stay. A declining share price and Gateway’s struggles with financial losses have also hindered the company’s growth.
However, the company’s retail sales show promise. There was a 21 percent growth in the quarter that ended June 30 due to the company’s popular, yet cheap, eMachines that are sold at Best Buy and Fry’s Electronic.
"Joining Gateway at this critical juncture in its storied 21-year history is a tremendous opportunity," said Coleman in the company’s news release. "Gateway is one of the most recognizable brands in technology. I look forward to working with Gateway's employees and stakeholders to meet the challenges ahead and position the company to better capitalize on its strengths."
Employee loyalty is down. According to a SHRM Retention Practices Mini-Survey, three of four employers are either "somewhat concerned"(33 percent), "concerned"(24 percent), or "very concerned"(17 percent) about the number of voluntary resignations in their organization. The Wall Street Journal reported that SHRM's most often asked question from its members is, "How do we keep talent from jumping to our competitors?"
Never before has it been so critical to focus on strategies for keeping good employees. Yet, employers are finding that solving the issue of high turnover is no easy matter.
DRIVERS FOR REDUCING TURNOVER
One of the major drivers for employee retention is the cost of turnover. Employers understand that keeping good employees keeps money in their pockets, and that employee turnover is a direct drain on the bottom line. According to Michele Carpenter, Aetna's director for work-life strategies, by reducing turnover and keeping good employees, she was able to save her company more than $1 million annually.
Another driver for employee retention is the high cost of recruiting and replacing valued employees. In a low-unemployment market, employees are increasingly difficult to find and woo away from competitors. The ultimate strategy to reduce the costs of turnover and high recruitment costs is to manage for retention.
STRATEGIES
In the SHRM survey on retention previously mentioned, those who conduct exit interviews indicated that the most widely cited reason for leaving an organization is to advance to a better job. So what makes a "better" job? This question was addressed by the Families and Work Institute in a survey titled, "The National Study of the Changing Workplace." This survey asked a nationally representative group of 3,400 employees what they considered to be "very important" in deciding to take their current job. The top three reasons (with the greatest number of respondents indicating "very important") included:
Open communications (65% respondents indicating "very important")
Opportunities to balance life (60%)
Meaningful work (59%)
Gateway directly and indirectly sells its products to third-party retailers, consumers, businesses, government agencies, and educational institutions.
According to the 2005 Annual Report,[17] Gateway has three major business segments: Direct, Professional, and Retail.
The Direct segment sells to consumers and small business customers using both the Internet and call centers.
The Professional segment sells to medium-to-large businesses, educational institutions (K-12 and higher education) and government agencies (federal, state and local) using telephone-based and field sales teams, complemented by local, regional, and national value added resellers and facilitated through customized Web sites.
The Retail segment sells products directly to retailers, such as consumer electronics stores, computer superstores, and warehouse clubs. eMachines branded PCs are sold exclusively through the retail channel.
According to the 2005 Annual Report, "The retail channel has become Gateway's largest distribution channel." Gateway used to run a retail chain of stores selling their products, however these were closed down in 2004.
Gateway competes mainly against Hasee, Dell, Hewlett-Packard, Apple Inc., Lenovo, Sony, and Toshiba. In particular regions and outside the United States, Gateway competes with Fujitsu,[17] and along with , Acer and Packard Bell.
On September 4, 2007 Gateway announced that it had signed a definitive agreement to sell its professional business segment to MPC Corporation. This includes the company's Nashville-based configuration center.[1] MPC subsequently ceased its services and filed for bankruptcy protection in early 2009, leaving Gateway business customers stranded without access to support or warranty services. This incident has caused substantial damage to the Gateway brand.[2]
On October 16, 2007, Acer Inc. completed its acquisition of Gateway for approximately US$710 million.[3] Its final share price of US$1.90 was far below the US$4.00 average price in the mid 1990s and drastically below a high of US$84 in late 1999. The US$1.90 per share was just barely over half of the split-adjusted IPO price of US$3.75 in 1993.
Newark: Gateway Group One has named Joanne Paternoster the former director for Customer Services and Standards in the Aviation Department of the Port Authority of New York and New Jersey as Chief Customer Experience Officer (CXO) for Gateway Frontline Services a Gateway Group One company.
At the Port of Authority for New York and New Jersey Ms. Paternoster developed its Airport Customer Service Improvement Program that approached services holistically. It determined a shared vision and common agenda for the airport operator and its business partners; established a comprehensive standard for service, award winning signage and terminal design and implemented a performance management and communications program that improved customer satisfaction across all three major New York Metropolitan area airports. An internationally renowned speaker and subject matter expert, Ms. Paternoster frequently leads customer service forums for major industry associations around the world.
"For Gateway Group One, Ms Paternoster will take our customer-centric strategy to the next level providing our clients with outstanding service and incomparable depth of experience and counsel. She will be able to show our clients how to enhance the experiences of their customers while improving their own organizational efficiency and effectiveness as well as their financial performance," said Gateway Group One CEO Kurus Elavia. "She will institutionalize the customer’s voice at Gateway Group One, expanding our service offerings to include management consultancy and development, and manage our continuous improvement process. She will enhance current customer services class room and online training programs. She will continue her work as a customer service thought leader and represent Gateway Group One internationally. We are very pleased to have her on board. "
Founded as Gateway Security Inc. in 1979, Gateway Group One is composed of several privately held companies headquartered in Newark, NJ that provide security and frontline customer services to the largest corporations, healthcare facilities, entertainment venues and transportation hubs in the New York metropolitan area. Employing over 4000 people in the greater metropolitan area, the company is known for its superior executive-level client service and expert recruitment, employee retention and training through its Frontline Academy. Gateway Group One is a member of the Inc. 5000 fastest growing companies in America. Gateway Security Inc. was recognized as the Fastest Growing Urban Company for three consecutive years by Inc. Magazine. In 2004, Gateway Security was named the New Jersey Family Business of the Year by the Rothman Institute Family Business forum at Fairleigh Dickenson University.
Allegiance, Inc. was formerly known as Allegiance Technologies, Inc. and changed its name to Allegiance, Inc. in 2005. The company was founded in 2000 and is based in South Jordan, Utah. Allegiance, Inc. provides enterprise feedback management solutions for finance/banking, healthcare, retail, manufacturing, and telecom industries. The company offers The Allegiance Engage Platform, a suite of Web and phone-based enterprise feedback management solutions; and Engage7, a voice of the customer (VOC) platform that integrates social media and mobile/SMS feedback management, text analytics, ad-hoc and transactional surveys, and reporting into automated VOC offering. Its products also include ActiveSurvey, a tool to design, collect, and analyze surveys; Customer/EmployeePulse, a top-down analysis survey to measure attitudes and intentions of customers and/or employees; Customer/EmployeeVoice, a listening system to collect feedback; SilentWhistle, a Web and phone-based ethics reporting system; Reports/Analytics/Dashboards, which includes indicators, predictive analytics, threshold alerts, qualitative response analysis, and ROI executive dashboards; and MysteryShopper, a tool to measure an individual's experience with a product or service, or with the organization. In addition, the company provides solutions for customer loyalty and employee retention. Further, Allegiance, Inc. offers services overview, customer care, education, and best practices/consulting services. The company delivers its solutions through hosted software as a service offering.Services: Offers software development and consulting services. Provides legacy system and client/server development. Consultants are specialists in research and development projects. Specialists in People soft Implementation and benefits administration.
Our purpose at Gateway Employment Inc. is finding opportunities for people with disabilities to become competively employed in their communities. We believe that no matter what disability a person may have, they can find employment with the right services and support. Unlike other providers, Gateway's sole function is to secure jobs for our participants and we put all of our energy and resources towards this goal. This targeted focus is what has allowed Gateway to become one of the most successful employment agencies in our area. After being in business for over 26 years, we have seen thousands of lives changed by the opportunities that come from being competively employed.
Gateway Inc. named J. Edward Coleman CEO of the company. Coleman is a 30-year technology industry veteran. Gateway hopes he can help lead them back to computer sales prominence, after computer makers Dell and HP took a big chunk of the market share.
Former Chief Executive Rick Snyder will step down as CEO, but will be retained as chairman of Gateway’s board of directors, the company said. Coleman, who will start his new job on September 18, joined Gateway after leaving Arrow Electronic and is the former CEO and chairman of CompuCom, the company said.
Recently, Gateway has cut jobs to help ease the tension on their falling marketing share. Dell and HP have taken the two top American market shares; Gateway has fallen to third in U.S personal computer makers.
A number of things have caused the decline in Gateway’s market share, including former CEO Wayne Inouye stepping down in February, after an only 2 year stay. A declining share price and Gateway’s struggles with financial losses have also hindered the company’s growth.
However, the company’s retail sales show promise. There was a 21 percent growth in the quarter that ended June 30 due to the company’s popular, yet cheap, eMachines that are sold at Best Buy and Fry’s Electronic.
"Joining Gateway at this critical juncture in its storied 21-year history is a tremendous opportunity," said Coleman in the company’s news release. "Gateway is one of the most recognizable brands in technology. I look forward to working with Gateway's employees and stakeholders to meet the challenges ahead and position the company to better capitalize on its strengths."
Employee loyalty is down. According to a SHRM Retention Practices Mini-Survey, three of four employers are either "somewhat concerned"(33 percent), "concerned"(24 percent), or "very concerned"(17 percent) about the number of voluntary resignations in their organization. The Wall Street Journal reported that SHRM's most often asked question from its members is, "How do we keep talent from jumping to our competitors?"
Never before has it been so critical to focus on strategies for keeping good employees. Yet, employers are finding that solving the issue of high turnover is no easy matter.
DRIVERS FOR REDUCING TURNOVER
One of the major drivers for employee retention is the cost of turnover. Employers understand that keeping good employees keeps money in their pockets, and that employee turnover is a direct drain on the bottom line. According to Michele Carpenter, Aetna's director for work-life strategies, by reducing turnover and keeping good employees, she was able to save her company more than $1 million annually.
Another driver for employee retention is the high cost of recruiting and replacing valued employees. In a low-unemployment market, employees are increasingly difficult to find and woo away from competitors. The ultimate strategy to reduce the costs of turnover and high recruitment costs is to manage for retention.
STRATEGIES
In the SHRM survey on retention previously mentioned, those who conduct exit interviews indicated that the most widely cited reason for leaving an organization is to advance to a better job. So what makes a "better" job? This question was addressed by the Families and Work Institute in a survey titled, "The National Study of the Changing Workplace." This survey asked a nationally representative group of 3,400 employees what they considered to be "very important" in deciding to take their current job. The top three reasons (with the greatest number of respondents indicating "very important") included:
Open communications (65% respondents indicating "very important")
Opportunities to balance life (60%)
Meaningful work (59%)
Gateway directly and indirectly sells its products to third-party retailers, consumers, businesses, government agencies, and educational institutions.
According to the 2005 Annual Report,[17] Gateway has three major business segments: Direct, Professional, and Retail.
The Direct segment sells to consumers and small business customers using both the Internet and call centers.
The Professional segment sells to medium-to-large businesses, educational institutions (K-12 and higher education) and government agencies (federal, state and local) using telephone-based and field sales teams, complemented by local, regional, and national value added resellers and facilitated through customized Web sites.
The Retail segment sells products directly to retailers, such as consumer electronics stores, computer superstores, and warehouse clubs. eMachines branded PCs are sold exclusively through the retail channel.
According to the 2005 Annual Report, "The retail channel has become Gateway's largest distribution channel." Gateway used to run a retail chain of stores selling their products, however these were closed down in 2004.
Gateway competes mainly against Hasee, Dell, Hewlett-Packard, Apple Inc., Lenovo, Sony, and Toshiba. In particular regions and outside the United States, Gateway competes with Fujitsu,[17] and along with , Acer and Packard Bell.