Fiserv, Inc. (NASDAQ: FISV) a Fortune 500 company, provides information management systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, business process outsourcing (BPO), software and systems solutions. The company serves more than 16,000 clients worldwide.[1] Fiserv has been ranked the largest provider of information technology services to the financial services industry worldwide from 2005-2009 except in 2007 when it gave up the position to Fidelity National Information Services.[2] Fiserv reported more than $4.7 billion in total revenue for 2008.
Fiserv began as a provider of financial service data processing for small banks and thrifts. In 1986, Fiserv went public as a $70 million regional processor,[3] adding credit union services with the 1988 acquisition of Minnesota On-Line, Inc.[3] Within four years, Fiserv was serving some of the largest financial institutions in United States of America.[3]
In 1990, Fiserv expanded its electronic funds capabilities through the acquisition of California-based GTE EFT Services Money Network and GTE ATM Networks.[3] Fiserv entered the card fulfillment market in 1992 through Indianapolis-based Data Holdings, Inc.[3] In 2007, Fiserv acquired CheckFree Corporation, their largest acquisition to date.
As the leading provider of club management software solutions, Fiserv strives to provide innovative, intuitive, high-quality products and services that allow club managers to make better decisions through an integrated view of their club operations. With a long-standing reputation of providing enhanced services and solution designed to meet the evolving needs of health and fitness clubs combined with a strong commitment to excellent customer service, Fiserv has become the standard by which other providers are measured. Simply stated: we offer our clients advantages other providers don’t.
Club-Wide Benefits
Club Solutions from Fiserv help you manage every area throughout your club, including the front desk, sales office, managerial office, and exercise facilities. A variety of system configurations balance affordability with comprehensive, proven capabilities designed to help you:
Lower your operating costs
Reduce paperwork
Increase employee retention
Attract new members
Improve member retention
Ensure reliable, predictable cash flow
Monitor inventory
Track employee time
Optimize facility use
In addition to member account management and online member access, our software provides business analysis and remote reporting features that provide valuable insight into all facets of your club operations.
Primary Employment Policies
Fiserv's continued success is a direct result of the selection, the development, and the commitment of its employees. The profitable, responsible growth and business success of the Company, and personal growth of the individual, results from hiring the most qualified personnel, while enhancing and using their abilities within the framework of the business environment. By hiring, compensating, training, promoting and providing fair treatment to all employees, the effectiveness of Fiserv's operations are maintained and enhanced. Fiserv's primary employment policies are:
Equal Employment Opportunity/Affirmative Action
Fiserv, Inc. is an equal opportunity employer and operates in compliance with applicable federal and state laws. We are committed to the concept of, and take affirmative action regarding, equal employment and advancement opportunities for employees or applicants in accordance with the following policy statement:
"It is the policy of Fiserv, Inc. not to discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, physical or mental disability, or veteran status, or any other class protected by federal, state and local laws, but to base decisions on employment as to further the principle of equal employment opportunity. This policy shall include, but not be limited to, the following: employment, upgrading, demotion or transfer, recruitment, and selection for training.
All personnel actions such as compensation, benefits, transfers, layoffs, returns from layoff, company-sponsored training, education, tuition assistance, and social and recreation programs will be administered without regard to race, color, religion, sex, age, national origin, physical or mental disability, or veteran status, or any other class protected by federal, state and local laws.
This company further agrees to take affirmative action to ensure equal employment opportunities. The Executive Vice President of Corporate Human Resources for Fiserv has been assigned the overall corporate responsibility to coordinate implementation of the affirmative action plans for Fiserv and its affiliates or subsidiaries.
All personnel responsible for hiring, promotion and supervision of employees and activities are charged to support this program and shall provide leadership in carrying out the goals and objectives."
Although Affirmative Action cannot guarantee anyone's career progression, it does ensure that fair and objective means exist to provide equal career opportunities for everyone.
Since implementing the platform of learning
technologies made by OutStart, Fiserv has
seen credit union customers tap these
learning tools to train newly hired tellers in
the use of XP2, the company’s flagship datahandling
product. In the past, an instructorled
course might have taken three days. But
the same course now lasts three hours.
“After three hours, there is still additional
training that a new-hire would need on our
product,” added Abbott. “But we’ve made it
possible for a new-hire to significantly reduce
the learning curve, walk out to the teller line
and use our product far sooner.”
Introducing OutStart LCMS has also reduced
the cost of training for Fiserv and its
customers. Prior to launching OutStart LCMS,
Fiserv offered classes for tellers that were part
of a weeklong training session. Now that the
teller class is available online, the cost of the
weeklong training has dropped 60%.
“Our customers can now take only the
courses they need, when they want them,”
added Abbott.
“We can now develop and deliver online
training simulations for our product very
quickly,” remarked Abbott. “Our simulations
show the XP2 software as part of a demo with
voiceover. Basically, OutStart LCMS makes it
possible to show in a very precise way how
someone would use our product to transact
credit union business.
“Our credit union customers say they have
observed that retention of tellers has gone
up, too,” said Abbott. “And tellers say training
simulations with our product better prepare
them to enter the teller line.”
Along with improving employee retention
and confidence for its customers, Fiserv also
notes that “numerous credit unions have
cut their training time in half by opting for
software simulation training.”
“We really feel we’ve only begun to see the
full potential of what learning technologies
can do for Fiserv,” concluded Abbott.
Fiserv began as a provider of financial service data processing for small banks and thrifts. In 1986, Fiserv went public as a $70 million regional processor,[3] adding credit union services with the 1988 acquisition of Minnesota On-Line, Inc.[3] Within four years, Fiserv was serving some of the largest financial institutions in United States of America.[3]
In 1990, Fiserv expanded its electronic funds capabilities through the acquisition of California-based GTE EFT Services Money Network and GTE ATM Networks.[3] Fiserv entered the card fulfillment market in 1992 through Indianapolis-based Data Holdings, Inc.[3] In 2007, Fiserv acquired CheckFree Corporation, their largest acquisition to date.
As the leading provider of club management software solutions, Fiserv strives to provide innovative, intuitive, high-quality products and services that allow club managers to make better decisions through an integrated view of their club operations. With a long-standing reputation of providing enhanced services and solution designed to meet the evolving needs of health and fitness clubs combined with a strong commitment to excellent customer service, Fiserv has become the standard by which other providers are measured. Simply stated: we offer our clients advantages other providers don’t.
Club-Wide Benefits
Club Solutions from Fiserv help you manage every area throughout your club, including the front desk, sales office, managerial office, and exercise facilities. A variety of system configurations balance affordability with comprehensive, proven capabilities designed to help you:
Lower your operating costs
Reduce paperwork
Increase employee retention
Attract new members
Improve member retention
Ensure reliable, predictable cash flow
Monitor inventory
Track employee time
Optimize facility use
In addition to member account management and online member access, our software provides business analysis and remote reporting features that provide valuable insight into all facets of your club operations.
Primary Employment Policies
Fiserv's continued success is a direct result of the selection, the development, and the commitment of its employees. The profitable, responsible growth and business success of the Company, and personal growth of the individual, results from hiring the most qualified personnel, while enhancing and using their abilities within the framework of the business environment. By hiring, compensating, training, promoting and providing fair treatment to all employees, the effectiveness of Fiserv's operations are maintained and enhanced. Fiserv's primary employment policies are:
Equal Employment Opportunity/Affirmative Action
Fiserv, Inc. is an equal opportunity employer and operates in compliance with applicable federal and state laws. We are committed to the concept of, and take affirmative action regarding, equal employment and advancement opportunities for employees or applicants in accordance with the following policy statement:
"It is the policy of Fiserv, Inc. not to discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, physical or mental disability, or veteran status, or any other class protected by federal, state and local laws, but to base decisions on employment as to further the principle of equal employment opportunity. This policy shall include, but not be limited to, the following: employment, upgrading, demotion or transfer, recruitment, and selection for training.
All personnel actions such as compensation, benefits, transfers, layoffs, returns from layoff, company-sponsored training, education, tuition assistance, and social and recreation programs will be administered without regard to race, color, religion, sex, age, national origin, physical or mental disability, or veteran status, or any other class protected by federal, state and local laws.
This company further agrees to take affirmative action to ensure equal employment opportunities. The Executive Vice President of Corporate Human Resources for Fiserv has been assigned the overall corporate responsibility to coordinate implementation of the affirmative action plans for Fiserv and its affiliates or subsidiaries.
All personnel responsible for hiring, promotion and supervision of employees and activities are charged to support this program and shall provide leadership in carrying out the goals and objectives."
Although Affirmative Action cannot guarantee anyone's career progression, it does ensure that fair and objective means exist to provide equal career opportunities for everyone.
Since implementing the platform of learning
technologies made by OutStart, Fiserv has
seen credit union customers tap these
learning tools to train newly hired tellers in
the use of XP2, the company’s flagship datahandling
product. In the past, an instructorled
course might have taken three days. But
the same course now lasts three hours.
“After three hours, there is still additional
training that a new-hire would need on our
product,” added Abbott. “But we’ve made it
possible for a new-hire to significantly reduce
the learning curve, walk out to the teller line
and use our product far sooner.”
Introducing OutStart LCMS has also reduced
the cost of training for Fiserv and its
customers. Prior to launching OutStart LCMS,
Fiserv offered classes for tellers that were part
of a weeklong training session. Now that the
teller class is available online, the cost of the
weeklong training has dropped 60%.
“Our customers can now take only the
courses they need, when they want them,”
added Abbott.
“We can now develop and deliver online
training simulations for our product very
quickly,” remarked Abbott. “Our simulations
show the XP2 software as part of a demo with
voiceover. Basically, OutStart LCMS makes it
possible to show in a very precise way how
someone would use our product to transact
credit union business.
“Our credit union customers say they have
observed that retention of tellers has gone
up, too,” said Abbott. “And tellers say training
simulations with our product better prepare
them to enter the teller line.”
Along with improving employee retention
and confidence for its customers, Fiserv also
notes that “numerous credit unions have
cut their training time in half by opting for
software simulation training.”
“We really feel we’ve only begun to see the
full potential of what learning technologies
can do for Fiserv,” concluded Abbott.
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