Employee First Customer Second

[Nitznair]

Post your take on this path breaking philosophy propagated by Vineeth Nayar, CEO HCL Tech.

 

[kartik]

I'm not sure how it is path breaking or it puts the customer second in anyway. The logic is if the employee is taken care of, it will result into a better CRM and hence the customer is always first <br>

 

[drgarodia]

I do not agree with this.. without the customer there will be no company and hence no employee

 

[Muraly]

I too agree, if there is no customer there cant be a company. Then how employees for that company?

 

[anoop.sharma]

Can you imagine sourcing of customers from direct market source without the help of employees? Its the employees who brings customers down to the bucket of the company, in tern,on the result of the efforts on aquisition of customers & profitability from those customers, a company is rated. Eventually it makes both of the segments valuable.

 

[shanaz]

whether it is employee or consumer..both are customer to the company(internal and external)....company has to take care of both equally well..without either of the two the company cannot function .

 

[Prashant_86]

I completely agree with Urba, the employees are our customer too and we need to sell our product first to them before they can further sell it to external customers

 

[chaturya]

I too feel customer comes first bcoz without customers an organization cannot exist

 

[ashenjr]

Customers have to come first unless it is going to have a negative effect on the company!

 

[donold]

employee are the assets of company and customer is who increase wealth of company and employee so both are supportive part for organization but if you company do well for employee then employee will no leave stone unturned to increase revenue for company.....

 

[coolnikhs9018]

I do not agree with this.. without the customer there will be no company and hence no employee

 

[veena86]

this is followed by hcl company. they follow concepts like women council, i4excel etc which are focused on employees

 

[anoop.sharma]

employee are the assets of company and customer is who increase wealth of company and employee so both are supportive part for organization but if you company do well for employee then employee will no leave stone unturned to increase revenue for company.....

I 100% Agree & Vouch for the comment by Donald. The View stated is of absolute worth.

 

[Priyeshjsh]

Customer are the first & employee are 2nd as customer are the source of income & employee are service provider

 

[kartik]

Whatever happened to the saying employee is an internal customer ?<br><br>So according to the list of priority, its Customer first, and then internal customer ?<br>

 

[stancy2]

hello everybody,
i think employee and customer both have their own importance.without employee a company cant satisfy its customers and without customers a company cant survive.