Deep-Rooted Canon for Customer Care

In this era where customers give priority to customer care because of which companies are standing serious as far as needs and demands of consumers are concerned, every care is taken so that customers don’t switch brands. Hence the moment firms recruit people as customer care executives they even have policies and principles for the same so that no employee violates the rules and takes very care of the customer: the following is what practiced by customer care executives.

Acknowledge calls promptly

Introduce yourself

Offer assistance by saying, “How may I help you?” with a smile

Give a chance to respond before ask your next question.

Maintain a calm tone of voice.

Have a smile in your voice as well as on your face.

Give patients your full attention while working with them.

Offer interpreter services if needed.

Acknowledge responses with “Yes, I see.”

Use positive language.

Avoid over-talking.

Avoid using jargon, acronyms, slang or abbreviations.

Before placing callers on hold, obtain permission by explaining the reason why, then wait for their response.

Do not allow hold time to exceed one minute without returning to callers with updates and thanking them for holding.

When closing, recap the key points of the call, confirming the next steps.

Ask if there is anything else you can do for callers.

Thank callers for telephoning before transferring or ending calls

Use the Kaizen philosophy set goals to improve everyday in every way.

Successful organizations serve well those who serve customers internal customers are served as well as external customers creatively taking care of those who take care of customers is a priority.

It shouldn’t be taken for granted that employees know what goes into good customer service they may have some good instincts

Providing training in both your company’s customer care philosophy and in their job-specific service skills is a huge and all-important first step.

Finally, once you’ve trained employees and held them accountable for putting their customer service training into practice on the job, be sure to reward them for their success

Solicit feedback from customers at all times and then listen, especially when it hurts

 

[Dhruv Bindhani]

In this era where customers give priority to customer care because of which companies are standing serious as far as needs and demands of consumers are concerned, every care is taken so that customers don’t switch brands. Hence the moment firms recruit people as customer care executives they even have policies and principles for the same so that no employee violates the rules and takes very care of the customer: the following is what practiced by customer care executives.

Acknowledge calls promptly

Introduce yourself

Offer assistance by saying, “How may I help you?” with a smile

Give a chance to respond before ask your next question.

Maintain a calm tone of voice.

Have a smile in your voice as well as on your face.

Give patients your full attention while working with them.

Offer interpreter services if needed.

Acknowledge responses with “Yes, I see.”

Use positive language.

Avoid over-talking.

Avoid using jargon, acronyms, slang or abbreviations.

Before placing callers on hold, obtain permission by explaining the reason why, then wait for their response.

Do not allow hold time to exceed one minute without returning to callers with updates and thanking them for holding.

When closing, recap the key points of the call, confirming the next steps.

Ask if there is anything else you can do for callers.

Thank callers for telephoning before transferring or ending calls

Use the Kaizen philosophy set goals to improve everyday in every way.

Successful organizations serve well those who serve customers internal customers are served as well as external customers creatively taking care of those who take care of customers is a priority.

It shouldn’t be taken for granted that employees know what goes into good customer service they may have some good instincts

Providing training in both your company’s customer care philosophy and in their job-specific service skills is a huge and all-important first step.

Finally, once you’ve trained employees and held them accountable for putting their customer service training into practice on the job, be sure to reward them for their success

Solicit feedback from customers at all times and then listen, especially when it hurts

Review: Principles of Customer Care
This concise guide outlines foundational principles essential for delivering effective customer service. Emphasizing empathy, clarity, and professionalism, it provides actionable steps—from polite phone etiquette to maintaining a calm demeanor. The inclusion of continuous improvement (Kaizen), staff training, and customer feedback reinforces the importance of both process and people. A practical, customer-centric reminder of what quality service should look like.